Digi IX14 User manual

Digi IX14
User Guide

Revision history—90002291
Revision Date Decription
A January 2019 Initial release.
Trademarks and copyright
Digi, Digi International, and the Digi logo are trademarks or registered trademarks in the United
States and other countries worldwide. All other trademarks mentioned in this document are the
property of their respective owners.
© 2019 Digi International Inc. All rights reserved.
Disclaimers
Information in this document is subject to change without notice and does not represent a
commitment on the part of Digi International. Digi provides this document “as is,” without warranty of
any kind, expressed or implied, including, but not limited to, the implied warranties of fitness or
merchantability for a particular purpose. Digi may make improvements and/or changes in this manual
or in the product(s) and/or the program(s) described in this manual at any time.
Warranty
To view product warranty information, go to the following website:
www.digi.com/howtobuy/terms
Customer support
Gather support information: Before contacting Digi technical support for help, gather the following
information:
Product name and model
Product serial number (s)
Firmware version
Operating system/browser (if applicable)
Logs (from time of reported issue)
Trace (if possible)
Description of issue
Steps to reproduce
Contact Digi technical support: Digi offers multiple technical support plans and service packages.
Contact us at +1 952.912.3444 or visit us at www.digi.com/support.
Digi IX14 User Guide 2

Feedback
To provide feedback on this document, email your comments to
[e-mail]
Include the document title and part number (Digi IX14 User Guide, 90002291 A) in the subject line of
your email.
Digi IX14 User Guide 3

Notes, cautions, and warnings
WARNING! To comply with FCC/IC RF exposure limits, maintain at least a 20 cm distance
between any Digi IX14antennas and any user at all times.
WARNING! CA PROP 65: This product contains chemicals designated by the state of
California to cause cancer, birth defects, or harm to human reproduction.
WARNING! This device must be powered off where blasting in progress, where explosive
atmospheres are present, or near medical or life support equipment.
CAUTION! Do not use an antenna not supplied by Digi. If a different antenna is required,
consult Digi for antenna recommendations for your environment.
CAUTION! When you use the Reset button to reset the device, the current configuration is
removed and the Digi IX14 reverts to factory default settings.
Restricted access location notice for Digi IX14
WARNING! Installations with operating temperatures greater than 64° C (147° F) must be
limited to Restricted Access Locations accessible only to trained service personnel.
ATTENTION! Les installations dont la température de fonctionnement est supérieure à 64 °
C (147 ° F) doivent être limitées aux emplacements d'accès restreint accessibles
uniquement au personnel de service qualifié.
WARNING! Hot surface. Do not touch.
ATTENTION! Surface chaude. Ne pas toucher.
Digi IX14 User Guide 4

Digi IX14 User Guide 5
Regulatory and safety statements
RF exposure statement
In order to comply with RF exposure limits established in the ANSI C95.1 standards, the distance
between the antenna or antennas and the user should not be less than 20 cm.
Federal Communication (FCC) Part 15 Class B
Radio Frequency Interference (RFI) (FCC 15.105)
This device has been tested and found to comply with the limits for a Class B digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses, and can radiate
radio frequency energy and, if not installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no guarantee that interference will
not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user is
encouraged to correct the interference by one or more of the following measures:
nReorient or relocate the receiving antenna.
nIncrease the separation between the equipment and the receiver.
nConnect the equipment into an outlet that is on a circuit different from the receiver.
nConsult the dealer or an experienced radio/TV technician for help.
Labeling Requirements (FCC 15.19)
This device complies with Part 15 of FCC rules. Operation is subject to the following two conditions: (1)
this device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
FCC ID: MCQ-CCIMX6UL and FCC ID: RI7LE910NAV2
If the FCC ID is not visible when installed inside another device, then the outside of the device into
which the module is installed must also display a label referring to the enclosed module FCC ID.
Modifications (FCC 15.21)
Changes or modifications to this equipment not expressly approved by Digi may void the user’s
authority to operate this equipment.
Digi IX14 Declaration of Conformity (DoC)
Digi has issued Declarations of Conformity for Digi IX14 concerning emissions, EMC, and safety. For
more information, see www.digi.com/resources/certifications.
Important note
Digi customers assume full responsibility for learning and meeting the required guidelines for each
country in their distribution market. Refer to the radio regulatory agency in the desired countries of
operation for more information.

Digi IX14 User Guide 6
CE mark (Europe)
The Digi IX14 is certified for use in several European countries. For information, visit
www.digi.com/resources/certifications.
If the Digi IX14 is incorporated into a product, the manufacturer must ensure compliance of the final
product with articles 3.1a and 3.1b of the RE Directive (Radio Equipment Directive). A Declaration of
Conformity must be issued for each of these standards and kept on file as described in the RE
Directive (Radio Equipment Directive)
Furthermore, the manufacturer must maintain a copy of the Digi IX14 user manual documentation
and ensure the final product does not exceed the specified power ratings, antenna specifications,
and/or installation requirements as specified in the user manual. If any of these specifications are
exceeded in the final product, a submission must be made to a notified body for compliance testing to
all required standards.
Maximum power and frequency bands
Max power Frequencies
2 W Cellular 850 and 900 MHz bands
1 W Cellular 1800 and 1900 MHz bands
63.1 mW 13 overlapping channels each 22 or 40 MHz wide and spaced at 5
MHz. Centered at 2.412 to 2.472 MHz
31.62 mW 165 overlapping channels, each 22 or 40 MHz wide and spaced at 5
MHz. Centered at 5180 to 5825 MHz.
Innovation, Science, and Economic Development Canada (IC)
certifications
This digital apparatus does not exceed the Class B limits for radio noise emissions from digital
apparatus set out in the Radio Interference Regulations of the Canadian Department of
Communications. This device complies with Industry Canada license-exempt RSS standard(s).
Operation is subject to the following two conditions: (1) this device may not cause interference, and
(2) this device must accept any interference, including interference that may cause undesired
operation of the device.
Contains IC: 1864A-CCIMX6UL and IC: 5131A-LE910NAV2
Le present appareil numerique n’emet pas de bruits radioelectriques depassant les limites applicables
aux appareils numeriques de la class B prescrites dans le Reglement sur le brouillage radioelectrique
edicte par le ministere des Communications du Canada.

Digi IX14 User Guide 7
Safety notices
nRead all instructions before installing and powering the router. You should keep these
instructions in a safe place for future reference.
nIf the power supply shows signs of damage or malfunction, stop using it immediately, turn off
the power and disconnect the power supply before contacting your supplier for a repair or
replacement.
nChanges or modifications not expressly approved by the party responsible for compliance could
void the user’s authority to operate the equipment. Use only the accessories, attachments,
and power supplies provided by the manufacturer-connecting non-approved antennas or
power supplies may damage the router, cause interference or create an electric shock hazard,
and will void the warranty.
nDo not attempt to repair the product. The router contains no electronic components that can
be serviced or replaced by the user. Any attempt to service or repair the router by the user will
void the product warranty.
nPorts that are capable of connecting to other apparatus are defined as SELV ports. To ensure
conformity with IEC60950 ensure that these ports are only connected to ports of the same
type on other apparatus.
Special safety notes for wireless routers
Digi International products are designed to the highest standards of safety and international
standards compliance for the markets in which they are sold. However, cellular-based
products contain radio devices which require specific consideration. Take the time to read
and understand the following guidance. Digi International assumes no liability for an end
user’s failure to comply with these precautions.
Wireless routers incorporate a wireless radio module. Users should ensure that
the antenna(s) is (are) positioned at least 1 meter away from themselves and
other persons in normal operation.
When in a hospital or other health care facility, observe the restrictions on the
use of mobile phones. Do not use the router in areas where guidelines posted in
sensitive areas instruct users to switch off mobile phones. Medical equipment
may be sensitive to RF energy.
The operation of cardiac pacemakers, other implanted medical equipment and
hearing aids can be affected by interference from cellular terminals such as the
wireless routers when places close to the device. If in doubt about potential
danger, contact the physician or the manufacturer of the device to verify that
the equipment is properly shielded. Pacemaker patients are advised to keep
the wireless router away from the pacemaker while it is on.
Wireless routers must NOT be operated on aircraft. The operation of wireless
appliances in an aircraft is forbidden to prevent interference with
communications systems. Failure to observe these instructions may lead to the
suspension or denial of cellular services to the offender, legal action, or both.

Digi IX14 User Guide 8
As with any electrical equipment, do not operate the router in the presence of
flammable gases, fumes or potentially explosive atmospheres. Do not use radio
devices anywhere that blasting operations occur.
Wireless routers receive and transmit radio frequency energy when power is on.
Interference can occur when using the router close to TV sets, radios,
computers or inadequately shielded equipment. Follow any special regulations
and always power off your router wherever forbidden or when it may cause
interference or danger.
SOS IMPORTANT! Wireless routers operate using radio signals and cellular
networks cannot be guaranteed to connect in all possible conditions. Therefore,
never rely solely upon any wireless device for life critical communications.
For environments where the temperature is 64° C or above, this device must be
installed in a restricted access area.
Product disposal instructions
The WEEE (Waste Electrical and Electronic Equipment: 2002/96/EC) directive has been introduced to
ensure that electrical/ electronic products are recycled using the best available recovery techniques
to minimize the impact on the environment.
This product contains high quality materials and components which can be
recycled. At the end of its life this product MUST NOT be mixed with other
commercial waste for disposal. Check with the terms and conditions of your
supplier for disposal information.
Digi International Ltd WEEE Registration number: WEE/HF1515VU

Digi IX14 User Guide 9
Certifications
This product complies with the requirements of the following Electromagnetic Compatibility
standards.
There are no user-serviceable parts inside the product. Contact your Digi representative for repair
information.
Certification category Standards
Electromagnetic Compatibility (EMC) compliance
standards
nEN 300 328 v1.8.1
nEN 301-489-17 V3.1.12017
nEN 301-489-52 V1.1.0:2016
nFCC Part 15 Subpart B Class B
Safety compliance standards EN 60950-1, CSA 22.2
EN 62368-1
Environmental MIL-STD-810G
Cellular carriers See the current list of carriers on the Digi IX14
datasheet, available on the Digi IX14 product
page.

Contents
Welcome
Digi IX14 features and specifications 14
Digi IX14 front view 14
Digi IX14 back view 14
Digi IX14 LEDs 15
Digi IX14 power supply requirements 16
Digi IX14 serial pinout 16
Digi IX14 accessory kits 17
Digi IX14 antennas 17
Digi IX14 quick start
Quick start with Digi Remote Manager mobile app
Step 1: What's in the box 19
Step 2: Gather accessories 19
Step 3: Connect hardware 20
Step 4: Quick setup using the Digi Remote Manager mobile app 21
Next steps 22
Quick start with Digi IX14 local web UI
Step 1: What's in the box 23
Step 2: Gather accessories 23
Step 3: Connect hardware 24
Step 4: Sign up for Digi Remote Manager 25
Step 5: Access the Digi IX14 local web interface 25
Step 6: Configure cellular connection using the web interface 26
Step 7: Add your Digi IX14 to your Digi Remote Manager account 26
Next steps 26
Hardware setup
Install SIM cards 28
Attach and position antennas 28
Connect the WAN/ETH1 port 29
Connect the serial port 29
Power on the Digi IX14 29
Digi IX14 User Guide 10

Digi IX14 User Guide 11
Initial configuration
Review Digi IX14 default settings 31
Access the Digi IX14 local web UI 31
Access the admin command line interface (cli) 32
End an admin command line interface (cli) session 32
Get help for commands 33
Reset default password for root 33
Configure modem (cellular) APNs 33
Change the default LAN subnet 34
Change the LAN address type 35
Configure SIM pin 35
Configure serial interfaces 35
Configure system settings 36
Enable or disable Bluetooth service 36
Authentication
About Digi IX14 authentication 38
Configure idle timeout 38
Configure the authentication method 38
Configure user groups 39
Create a new user 39
System administration
Review device status 41
Upgrade device firmware 41
Update cellular modem firmware 41
Reboot the device 41
Save and restore configuration(s) 41
Reset to factory default settings using Reset button 43
Reset to factory default settings using System menu 43
Configure firewall 43
Configure packet filtering 43
Configure port forwarding 44
Create a Virtual LAN (VLAN) route 44
Services and applications
Allow remote access for ssh, web administration, or remote control services 46
Configure DNS 46
Configure Simple Network Management Protocol (SNMP) 47
Configure a multicast route 47
Schedule tasks and applications 48
Run Python applications
Start an interactive Python session 50
Run a Python application interactively 50
Get help with Python programming on the Digi IX14 50
digidevice.cli module 51

Digi IX14 User Guide 12
Help for executing CLI commands 51
digidevice.datapoint module 51
Help for uploading datapoints 51
digidevice.config module 52
Help for reading and modifying configurations 53
digidevice.runt module 53
Help for reading and modifying the device runtim database 53
Run custom applications 54
Upload an application 54
Configure application execution 54
Digi Remote Manager
Configure Central management 57
Log into Digi Remote Manager 57
Add a device to Digi Remote Manager 57
View and manage a Digi IX14 device 58
Use the Digi Remote Manager mobile app 58
Review Digi IX14 default settings 59
Configure multiple devices using profiles 59
Learn more 60
Monitoring
Collect device health data 62
Configure IntelliFlow 62
System resources chart 62
Top data users chart 63
Top servers accessed chart 63
Data over time chart 63
Port usage chart 64
Change chart view options 64
Export chart to PNG 64
Print a chart 64
Configure NetFlow Probe 65
Virtual private networks (VPNs)
Example: Configure VPN access with IPSec tunnels 67
Diagnostics
View event and system logs 70
Preserve system logs 70
Analyze network traffic 70
Start capturing packets 71
Define filters for capturing data traffic 71
Show captured traffic data 72
Save captured data traffic to a file 73
Download captured data to your PC 73
Clear captured data 74
Generate a support report 74

Welcome
Digi IX14 features and specifications 14
Digi IX14 front view 14
Digi IX14 back view 14
Digi IX14 LEDs 15
Digi IX14 power supply requirements 16
Digi IX14 serial pinout 16
Digi IX14 accessory kits 17
Digi IX14 antennas 17
Digi IX14 User Guide 13

Welcome Digi IX14 features and specifications
Digi IX14 User Guide 14
Digi IX14 features and specifications
Digi IX14 is a compact LTE CAT1 machine-to-machine (M2M) router suitable for a broad range of
applications in rugged industrial environments. Key features include:
nIndustrial grade components (operating temperatures from -29° F to +165° F/-34° C to +74° C)
nLTE Category 1 cellular network speed up to 10 Mbps
nLAN speed 10/100 BaseT
See Digi IX14 product page for details.
Digi IX14 front view
Connector/port Description
SIM door See Install SIM cards.
Reset button See Reset to factory default settings using Reset button.
LEDs See Digi IX14 LEDs.
Digi IX14 back view
Port/connector Description
WAN/ETH1 See Connect the WAN/ETH1 port.
SERIAL1 See Connect the serial port and Configure serial interfaces.
Power See Power on the Digi IX14.
WWAN1-1
WWAN1-2
See Attach and position antennas.

Welcome Digi IX14 LEDs
Digi IX14 User Guide 15
Digi IX14 LEDs
Power Solid blue
Initial power on as router prepares to boot up
Flashing blue
Router is booting up
Solid blue
Router bootup is complete when flashing stops
WWAN signalSolid red
Very Poor signal (-113 dBm to -99 dBm)
Solid orange
Poor signal (-98 dBm to -87 dBm)
Solid yellow
Fair signal (-86 dBm to -76 dBm)
Solid light green
Good signal (-75 dBm to -64 dBm)
Solid green
Excellent signal. (-63 dBm to -51 dBm)
WWAN service Off
No cellular service
Flashing yellow
Cellular connection coming up
Solid yellow
Connected to 2G or 3G
Solid green
Connected to 4G
WAN/ETH1 port Solid yellow
100 Mbps connection; Off for no connection

Welcome Digi IX14 power supply requirements
Digi IX14 User Guide 16
Solid green
Valid link detected; Flashing for Ethernet activity
Digi IX14 power supply requirements
Digi IX14 is intended to be powered by a certified power supply with output rated at either
12 VDC/0.75 A or 24 VDC/0.375 A minimum.
nIf the Digi IX14 is operated in an ambient temperature range from +0 C to +40 C, use the Digi
power supply accessory kits 76002078 or 76002080 to meet the temperature criteria.
nIf the Digi IX14 is operated in an ambient temperature range from -34 C to +74 C, use the Digi
power supply accessory kits 76002079 or 76002081 to meet the temperature criteria.
nIf you are providing the DC power source with a non-Digi power supply, you must use a certified
LPS power supply rated at either 12 VDC/0.75 A or 24 VDC/0.375 A minimum. The voltage
tolerance supports +/- 10% (9 VDC to 30 VDC) at 9 Watts minimum.
Digi IX14 serial pinout
The Digi IX14 is a DTE device. The pinout for the DB9 serial connector is as follows:
Signal name RS232 signal
DTE
signal
direction
DB
male 9
pin
number
Transmit Data TxD In 3
Receive Data RxD Out 2
Ready To Send RTS In 7
Clear to Send CTS Out 8
Data Set Ready DSR Out 6
Ground GND N/A 5
Data Carrier Detect DCD Out 1
Data Terminal Ready DTR In 4
Ring Indicate RI Out 9

Welcome Digi IX14 accessory kits
Digi IX14 User Guide 17
Digi IX14 accessory kits
Digi offers the following Digi IX14 accessories and accessory kits:
Digi part number Description
76002078 Power supply: Standard temp AC/DC power
76002079 Power supply: Extended temp AC/DC power supply
76002080 Accessory kit
Standard temp AC/DC power supply
Ethernet cable
Cellular antennas (2)
76002081 Accessory kit:
Extended temp AC/DC power supply
Ethernet cable
Cellular antennas (2)
See Digi IX14 product page and click Part numbers and accessories for details.
Digi IX14 antennas
Digi IX14 obtained complete certification by using the antenna described here. Use an antenna that
matches these specifications to maintain the product certification. You can use antennas of the same
type but operating with a lower gain.
Attribute Property
Frequency Range 699 MHz to 2690 MHz
Impedance 50 Ohm
VSWR ≤3:1
Gain 3 dBi (0 dBi at 900 MHz)
Polarization Linear
Admitted Power > 24 dBm

Digi IX14 quick start
Congratulations on your Digi IX14 purchase. Begin by selecting how you want to get started.
nQuick start with Digi Remote Manager mobile app
If you have a smart phone or tablet, use the Digi Remote Manager mobile app to quickly set up
your Digi IX14. Go to Quick start with Digi Remote Manager mobile app.
nQuick start with Digi IX14 local web UI
If you do not have a smart phone or tablet, access the Digi IX14 local web UI to manually set up
your Digi IX14. Go to Quick start with Digi IX14 local web UI.
Digi IX14 User Guide 18

Quick start with Digi Remote Manager mobile app
Congratulations on your Digi IX14 purchase. The following steps guide you through Digi IX14 setup
using the Digi Remote Manager mobile app.
Note If you do not have a smart phone or tablet, access the Digi IX14 local web UI to manually set up
your Digi IX14. Go to Quick start with Digi IX14 local web UI.
Step 1: What's in the box
When you open the Digi IX14 package, look for the following:
nWelcome card
Links to this Quick start.
nDigi IX14
Provides a product label on the bottom of the device. The label includes product identification
information and the default password assigned to the device.
nDigi IX14 label
Printed copy of the product label on the bottom of your device. You can affix this label to the
top or side of the device such that you can access the label after the device is mounted or store
the label in a safe place for future reference.
Note A subscription to Digi Remote Manager is bundled with your Digi IX14 purchase. See Digi
Remote Manager product page to learn about Digi Remote Manager features.
Step 2: Gather accessories
Note Digi offers several Digi IX14 accessory kits so you can purchase exactly what you need to support
your Digi IX14. See Digi IX14 accessory kits for details or go to Digi IX14 support.
Here's the list of accessories used in this Quick start:
Digi IX14 User Guide 19

Quick start with Digi Remote Manager mobile app Step 3: Connect hardware
Digi IX14 User Guide 20
Antennas
Use antennas provided by a Digi accessory
kit or use alternate antennas that comply
with the Digi IX14 antenna requirements.
Phillips-head screwdriver
Use a #1 Phillips-head screwdriver to
remove and replace the SIM door when
installing SIM cards.
Power supply
Use a power supply provided by a Digi
accessory kit or use an alternate power
supply that complies with the power supply
requirements.
SIM card(s)
Acquire SIM cards as needed. Note the
carrier, network APN (Access Point Name),
and SIM pin (if any) for each card.
Smart phone or tablet
Use a smart phone or tablet to
automatically register your Digi IX14 in your
Digi Remote Manager account and connect
to your cellular network.
Step 3: Connect hardware
a. Install SIM card(s). See Install SIM cards.
b. Attach antenna(s). See Attach and position antennas.