Digi Connect IT 16 User manual

Digi Connect IT® 16/48
User Guide
User Guide

Revision history—90002332
Revision Date Description
A July 2019 Initial release.
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Digi Connect IT® 16/48 User Guide 2

Contents
Digi Connect IT® 16/48 User Guide
Connect IT 16 and 48 key features 6
Get started with Connect IT 16/48
Verify product components 8
Included equipment 8
Required additional equipment 9
Optional additional equipment 9
Optional equipment 10
Cellular ONLY: Insert the CORE module 10
Prerequisites 10
Connect the power supplies and fans 11
Optional: Connect SFP+ modules 12
Connect the hardware 12
Connect hardware and connect to site network using an Ethernet LAN 12
Connect hardware and connect to a cellular network 13
Connect equipment to the Connect IT serial ports
Serial connector pinout 14
Configure Connect IT using Remote Manager
Before you begin 15
Create a Remote Manager account and add devices 16
Create a Remote Manager account 16
Log in to Remote Manager 16
Add a Connect IT to your inventory 16
Update the firmware on Connect IT from Remote Manager 17
View identifying information about the Connect IT on the Home page 18
Access the Remote Manager configuration page 18
Schedule system maintenance from Remote Manager 19
Configure VPN using Remote Manager 21
Configure an IPsec tunnel for a VPN from Remote Manager 21
Configure an OpenVPN server from Remote Manager 22
Configure an IP tunnel for a VPN from Remote Manager 23
View system status information from Remote Manager 23
View Connect IT summary dashboard 23
Digi Connect IT® 16/48 User Guide 3

Digi Connect IT® 16/48 User Guide 4
View Connect IT connection history 24
Configure Connect IT using the web user interface
Log in to the Connect IT web UI 26
Manage users, groups, password, and two-factor authentication from the web UI 26
Configure idle timeout from the web UI 26
Add a new user from the web UI 27
Add a user group from the web UI 27
Configure the user groups from the web UI 27
Change a Connect IT password from the web UI 29
Configure two-factor authentication from the web UI 29
Configure authentication methods from the web UI 29
Update Connect IT firmware 30
Download the Connect IT firmware to your PC 30
Configure connection to Remote Manager from the web UI 31
Update modem firmware 31
Configure a serial port 31
Configure the connection settings for a serial port 31
Monitor serial port changes 33
Enable a Telnet connection on the serial port 33
Enable a TCP connection on the serial port 34
Enable an SSH connection on the serial port 35
Configure the modem in the Connect IT 36
Configure the modem 36
Define a custom APN 39
Configure an IPpassthrough for the modem 40
Configure a custom gateway for the modem 41
Configure an IPv4 network interface for the modem 42
Configure an IPv6 network interface for the modem 43
Configure the network from the web UI 44
Configure VPN from the web UI 45
Configure an IPsec tunnel for a VPN from the web UI 45
Configure an OpenVPN server from the web UI 46
Configure an IP tunnel for a VPN from the web UI 47
Back up, restore, and delete the configuration 47
Back up the Connect IT configuration 47
Restore the Connect IT configuration 47
Delete the Connect IT configuration 48
Configure the firewall from the web UI 48
Configure services from the web UI 48
Monitor the data from the Connect IT 49
Configure the find me feature 50
Reboot from the web UI 50
Immediately reboot the Connect IT 50
Schedule a reboot from the web UI 50
Schedule system maintenance from the web UI 51
Synchronize system time from the web UI 53
View Connect IT status information 53
Download an archive of the supported MIBs 53
Download a support report file 54
Configure and view events and logs in the web UI 54
View events information 54
Configure log messages from the web UI 54
View system log information 55

Digi Connect IT® 16/48 User Guide 5
Troubleshooting
Reset your device to the factory defaults 57
Tips for improving cellular signal strength 57
Download a support report 57
Hardware
Front panel and LEDs 58
Back panel and LEDs 60
Hardware specifications 62
Power supply 62
Electrical rating 62
Mounting options 63
Regulatory and safety information
Safety warnings 64
Power supply and supplemental fan module considerations 65
Information access 65

Digi Connect IT® 16/48 User Guide
This guide provides reference and usage information for the Connect IT.
The 16/48 provides out-of-band management for remote network or infrastructure devices. Cellular
connectivity, available as standard in some models and as an option in other models, provides fast
reliable cellular connections without additional equipment. All connections are encrypted for security.
Connect IT 16 and 48 key features
The Digi Connect IT 16/48 port products provide these key features:
nDual Gigabit Ethernet and Dual SFP+ option for robust flexible network connectivity.
nDevices with either 16 or 48 serial connections to manage IT assets via console port.
nOption to install Certified Digi Cellular CORE Module to support different cellular speeds with
modules certified for specific regions.
nSuperior network performance management through Digi Remote Manager® (DRM).
nGlobal Deployment support.
Digi Connect IT® 16/48 User Guide 6

Get started with Connect IT 16/48
This section explains what comes with each Connect IT model, how to install the necessary software,
and how to connect the hardware.
1. Verify product components.
2. Cellular ONLY: Insert the CORE module.
3. Connect the power supplies and fans.
4. Optional: Connect SFP+ modules.
5. Connect the hardware to a network.
6. Access the device from the web UI.
7. Update the firmware on the Connect IT from the web UI.
8. Change the password.
9. Administrators only: Additional configuration to the Connect IT can be done in Remote Manager
or in the Connect IT's web user interface.
nConfigure Connect IT using Remote Manager
nConfigure Connect IT using the web user interface
10. Mount the Connect IT to a rack.
11. Connect equipment to the Connect IT serial ports.
Digi Connect IT® 16/48 User Guide 7

Get started with Connect IT 16/48 Verify product components
Digi Connect IT® 16/48 User Guide 8
Verify product components
Verify that you have the following included equipment.
Included equipment
Equipment Description
Digi
Connect IT
16
Digi
Connect IT
48
Note This image is of Connect IT 48. The Connect IT 16 has a blank panel instead of
ports 17 - 48.
For detailed information about the front and back panels, see Connect IT 16/48
hardware and LEDs.
Serial
adapter
DB9 female to RJ45 adapter.
Connects D89 serial port on a PC to the Connect IT 16/48 console port.
Ethernet
cable
8-wire straight-through shielded Cat5 Ethernet cable.
You can also choose to connect to the network with an Ethernet connection rather
than connecting to a cellular network. See Connect hardware and connect to site
network using an Ethernet LAN.
Label The label includes the MAC addresses of the device.

Get started with Connect IT 16/48 Verify product components
Digi Connect IT® 16/48 User Guide 9
Required additional equipment
Equipment Description
Power supply kit Each kit includes three items: two power supply items and one fan
item. These items are connected to the Connect IT 16/48. See
Connect the power supplies and fans.
You can choose between the following two kits:
nITPS-PSEK: Connect IT 16/48 power supply kit, port-side
exhaust. Use this when the serial ports will be in the hot
aisle. The thumb screws used to connect the items to the
Connect IT are blue.
nITPS-PSIK: Connect IT 16/48 power supply kit, port-side
intake. Use this when the serial ports will be in the cold
aisle. The thumb screws used to connect the items to the
Connect IT are red.
Power cord IEC 60320 power cord
Optional additional equipment
Equipment Description
COREmodule
Note This is required only if you want to connect to a cellular
network. A SIM card is also required.
SIMcard An activated SIM card provided by your cellular network operator.
You can insert up to two SIMcards in the CORE module. See
Connect hardware and connect to a cellular network.
The COREmodule supports the standard mini-SIM cards (2FF).
Note This is required only if you are using a COREmodule to
connect to a cellular network.

Get started with Connect IT 16/48 Cellular ONLY: Insert the CORE module
Digi Connect IT® 16/48 User Guide 10
Equipment Description
Antennas (2)
Optional equipment
Equipment Description
Power cord IEC 60320 power cord.
An additional power cord used for redundancy.
Cellular ONLY: Insert the CORE module
Note If you are connecting to a network using an Ethernet connection, you can skip this section. See
Connect hardware and connect to site network using an Ethernet LAN.
This section explains how to connect the COREmodule and cellular antennas to the Connect IT
hardware.
Prerequisites
nActivated SIM card from your cellular network provider.
nCORE module. This may be included with your device. If it is not, you must purchase one
separately.
To connect the hardware and connect to the cellular network:
1. Insert your activated SIM card into the COREmodule. The notched end of SIM card should be
inserted first, with the gold metal contacts facing down. You will hear a click once the SIM is
completely inserted.
Note If one SIM card is being used, insert the SIMcard into the SIM 1 slot.
2. Insert the COREmodule into the device.
a. Orient the device so the front of the device is facing you.
b. Remove the COREmodule slot cover from the back of the device.
c. Insert the COREmodule into the slot. Make sure the pin holes on the back of the
module match the location of the pins in the slot.
d. Push the module into the slot.
e. Push the white handle down until you hear it click.