Digital Check TellerScan TS500 Datasheet

●Pull out the printer tray and lift up on printer
cover to access the internal paper roll housing.
Place the roll into the printer and unroll the
paper in the “underhand” method as shown.
www.digitalcheck.com Rev 073117
TellerScan®TS500 TTP Easy Installation Guide
What’s Included Connect the USB and Power Cables Loading or Replacing the Paper Roll
▪ TellerScan Teller Transaction Printer (TTP)
● Connect the power supply (included with the
TellerScan TS500 scanner or purchased
separately when used without the TS500) to the
TTP printer, then into an outlet.
● Connect the standard USB 2.0 cable (also
included with the TellerScan TS500 scanner) to
the TS500 scanner, then to the PC.
Printer Setup
●Set the TS500 check scanner on the printer
as shown. The scanner simply sits on top of the
printer platform and after it has been aligned, it
will remain secured on the platform.
● Connect the TS500 scanner and the TTP
printer to each other using the included USB
and power jumper cables.
Note: The TTP Printer does not include
a power supply. Power is supplied
when connected to a TS500 scanner.
Separate power supplies can be
purchased to enable the TTP Printer to
be used without the TS500 scanner.
▪ Jumper cables:
USB 2.0 jumper cable
Power jumper cable
▪ USB 2.0 cable

www.digitalcheck.com
Run the Printer Diagnostic Test Close and Secure the Printer Tray Troubleshooting
● Push the printer tray back into the closed
position.
● Printer is not printing the diagnostics
receipt or the LED near the paper feed
button is not illuminated:
• Check the power source and cables going into
the printer.
● Printer has power, but it is not printing.
The printer LED is green and flashing
quickly:
• Check the paper roll and replace if empty.
• Printer cover is open or not fully closed.
●The printer is connected and has power.
The diagnostic receipt test is working, but
the printer is not working with the bank
software:
• Confirm that the USB cable is connected to
the PC and that the printer is showing up
in Windows ‘Device Manager’.
• Check where the USB cable plugs into the
printer mechanism.
• Try a different USB port on the PC.
• Try a different USB cable.
●Receipt does not come out all of the way:
• Paper roll or part of the receipt might be
jammed, clear debris or load again.
• Press the paper feed button to test if the
paper roll is feeding correctly.
● The TTP printer is now ready to be used.
Rev 073117
TellerScan®TS500 TTP Easy Installation Guide
● Open or lift up on the printer cover, keep in a
slightly open position, then press and hold the
paper feed button while closing the printer
cover completely.
The printer will start to automatically print a
diagnostics receipt that confirms that the printer
is working.
Paper Feed Button
Diagnostics Receipt
Printer LED
● Note: Please contact your banking software
provider for the necessary software or deposit
application to use the printer.