Digital Equipment Starion Series User manual

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Service
Maintenance
Manual
STARION 400i - 900i
PC Family
EK-A0852-SV. A01
Copyright Digital Equipment Corporation
All rights reserved

January 1996
January 1996
The information in this document is subject to change without notice and should not be construed as a
commitment by Digital Equipment Corporation.
Digital Equipment Corporation assumes no responsibility for any errors that might appear in this
document.
The software, if any, described in this document is furnished under a license and may be used or copied
only in accordance with the terms of such license. No responsibility is assumed for the use or reliability of
software or equipment that is not supplied by Digital Equipment Corporation or its affiliated companies.
Restricted Rights: Use, duplication, or disclosure by the U.S. Government is subject to restrictions as set
forth in subparagraph (c) (1) (ii) of the Rights in Technical Data and Computer Software clause at DFARS
252.227-7013.
Copyright Digital Equipment Corporation
All Rights Reserved
The following are trademarks of Digital Equipment Corporation:
STARION and the Digital logo.
The following are third party trademarks:
MS-DOS and Windows and Windows NT and Windows NT Server are trademarks of Microsoft Corp.
Novell and Netware are trademarks of Novell, Inc.
SCO and Open Desktop are trademarks of The Santa Cruz Operation, Inc.
UNIX is a registered trademark of UNIX System Laboratories, Inc.
All other trademarks and registered trademarks are the property of their respective holders.
Created by:
MCS Logistics Engineering - Nijmegen
Printed in Ireland

Digital STARION 400i - 900i PC Table of Contents
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Table of Contents
REVISION HISTORY................................................................................................................................7
PREFACE....................................................................................................................................................9
CHAPTER 1 PRODUCT DESCRIPTION............................................................................................11
PRODUCT INTRODUCTION.............................................................................................................................11
Starion Models........................................................................................................................................12
CHAPTER 2 SERVER UTILITIES & CONFIGURATION...............................................................13
SYSTEM UTILITIES........................................................................................................................................13
Before Using System Utilities and Video Drivers...................................................................................13
Using Utilities & Video Drivers .............................................................................................................13
PHLASH .EXE.......................................................................................................................................14
Before Using PHLASH.EXE..................................................................................................................14
Creating a Crisis Recovery Diskette.......................................................................................................14
Using a Crisis Recovery Diskette ...........................................................................................................16
Upgrading the Computer's BIOS............................................................................................................16
ULTILITIES AND VIDEO DRIVERS..................................................................................................................17
Setting High Resolution Mode for The Monitor Display........................................................................17
Windows Video Drivers .........................................................................................................................17
MS-DOS and Windows Application Video Drivers...............................................................................18
Using the S3refrsh Utility.......................................................................................................................18
CO/Session and Remote Support............................................................................................................18
BIOS SETUP UTILITY...................................................................................................................................20
Running the BIOS setup Ultility.............................................................................................................20
Updating The Computer's Configuration................................................................................................20
Helpful Hints..........................................................................................................................................21
BIOS Setup Utility Options....................................................................................................................21
Main Menu Options................................................................................................................................21
Hard Disk Options (IDE Adapter 0/1 Master/Slave) ..............................................................................22
Memory and Cache.................................................................................................................................22
Boot Options...........................................................................................................................................24
Keyboard Features..................................................................................................................................24
Advanced Options ..................................................................................................................................25
Integrated Peripherals .............................................................................................................................25
Advanced Chipset Control......................................................................................................................26
Security Options.....................................................................................................................................26
Power Options ........................................................................................................................................28

Table of Contents Digital STARION 400i - 900i PC
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CHAPTER 3 SERVICE PROCEDURES..............................................................................................29
SAFETY REQUIREMENTS...............................................................................................................................29
RECOMMENDED TOOLS ................................................................................................................................30
Other Needed Materials ..........................................................................................................................30
Remedial Diagnostic Test Software........................................................................................................30
Recommended Virus Detection and Cleanup Software ..........................................................................30
ECO/FCO INFORMATION .............................................................................................................................31
BIOS version information.......................................................................................................................31
UNLOCKING AND REMOVING THE COVER.....................................................................................................31
Removing the cover ................................................................................................................................32
COMPUTER COMPONENTS ............................................................................................................................33
EXPANSION SLOTS........................................................................................................................................34
Expansion Slot Types & Locations.........................................................................................................35
MAIN LOGIC BOARD JUMPERS......................................................................................................................36
Main Logic Board Jumper Settings.........................................................................................................36
Main Logic Board Jumper Locations......................................................................................................37
COMPUTER MEMORY CONFIGURATIONS ......................................................................................................38
Memory Configurations..........................................................................................................................38
Starion SIMM Sockets Locations............................................................................................................39
PART REMOVAL AND REPLACEMENT............................................................................................................40
Removing the 3½-Inch Diskette Drive....................................................................................................40
Removing a 5¼-Inch Device...................................................................................................................41
Removing the IDE Hard Disk Drive .......................................................................................................42
Removing Expansion Boards..................................................................................................................43
Removing the Main Logic Board............................................................................................................44
Removing the Power Supply...................................................................................................................46
Removing Riser Card & Bracket ............................................................................................................47
INSTALLATION PROCEDURES ........................................................................................................................48
Installing a Higher Performance CPU.....................................................................................................48
Installing the CPU Voltage Regulator.....................................................................................................50
Removing and Replacing the Real-Time Clock (RTC)...........................................................................51
MASS STORAGE DEVICES .............................................................................................................................53
Connecting Diskette and IDE Devices....................................................................................................53
Diskette and IDE Data Cable Connections ............................................................................................54
CHAPTER 4 TROUBLESHOOTING...................................................................................................55
INITIAL TROUBLESHOOTING..........................................................................................................................55
BEEP CODES.................................................................................................................................................56
POST AND BOOT MESSAGES........................................................................................................................57
POST and Boot Error Messages..............................................................................................................57
POST and Boot Informational Messages ................................................................................................60
COMPUTER TROUBLESHOOTING ...................................................................................................................60
DISK DRIVE TROUBLESHOOTING ..................................................................................................................65
MONITOR TROUBLESHOOTING......................................................................................................................65
CD-ROM TROUBLESHOOTING .....................................................................................................................66
QAPLUS/FE ERROR MESSAGES....................................................................................................................67

Digital STARION 400i - 900i PC Table of Contents / Table of Figures
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CHAPTER 5 DEVICE MAPPING ........................................................................................................69
CPU Memory Address Map (Full Range)...............................................................................................69
I/O Address Map.....................................................................................................................................70
Computer Interrupt Levels......................................................................................................................71
DMA Channel Assignment.....................................................................................................................71
CHAPTER 6 PASS / FAIL CRITERIA.................................................................................................73
APPENDIX A SERVICES NOTES........................................................................................................75
Modem Settings......................................................................................................................................75
Telecommunications Software Settings..................................................................................................75
Sound Card Settings...............................................................................................................................76
Disabling Fax/Modem/Sound Board Features........................................................................................76
APPENDIX B OTHER USEFUL INFORMATION.............................................................................77
RELATED DOCUMENTATION .........................................................................................................................77
ON-LINE BULLETIN BOARDS........................................................................................................................77
DOCUMENT FEEDBACK ......................................................................................................................79
PERSONAL NOTES.................................................................................................................................81
READERS COMMENTS ...........................................................................................................................85
Table of Figures
Figure 3 - 1 Removing the Cover ...............................................................................................................32
Figure 3 - 2 Computer Components ...........................................................................................................33
Figure 3 - 3 Expansion Slots.......................................................................................................................35
Figure 3 - 4 Main Logic Board Jumper Locations......................................................................................37
Figure 3 - 5 SIMM Socket Locations..........................................................................................................39
Figure 3 - 6 Removing the 3½-Inch Diskette Drive....................................................................................40
Figure 3 - 7 Removing a 5¼-Inch Device...................................................................................................41
Figure 3 - 8 Removing the IDE Hard Disk Drive .......................................................................................42
Figure 3 - 9 Removing Expansion Boards..................................................................................................43
Figure 3 - 10 Removing the Main Logic Board..........................................................................................44
Figure 3 - 11 Removing the Power Supply.................................................................................................46
Figure 3 - 12 Removing Riser Card & Bracket...........................................................................................47
Figure 3 - 13 Installing a Higher Performance CPU...................................................................................49
Figure 3 - 14 Installing the CPU Voltage Regulator...................................................................................50
Figure 3 - 15 Replacing the Computer Battery...........................................................................................52
Figure 3 - 16 Diskette and IDE Data Cable Connections ..........................................................................54

Digital STARION 400i - 900i PC Revision History
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Revision History
Revision Date Description of change
A01 January 1996 First release of the Service Manintenance Manual describing the
STARION 400i/500i/600i/700i/800i/900i series computer

Digital STARION 400i - 900i PC Preface
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Preface
The Digital Starion 400i/500i/600i/700i/800i/900i PC Family Service Maintenance Manual is a
troubleshooting guide that can be used for reference when servicing the Starion 400i - 900i line of PC’s.
Digital Equipment Corporation reserves the right to make changes to the Digital Starion 400i - 900i series
without notice. Accordingly, the diagrams and procedures in this document may not apply to the
computer(s) you are servicing since many of the diagnostic tests are designed to test more than one
product.
CAUTION
Digital recommends that only A+ certified engineers attempt to repair this equipment.
All troubleshooting and repair procedures are detailed to support subassembly/module
level exchange. Because of the complexity of the indivual boards and subassemblies, no
one should attempt to make repairs at component level or to make modifications to any
printed wiring board. Improper repairs can create a safety hazard.
Any indications of component replacement or printed wiring board modifications may
void warranty or exchange allowances.

Digital STARION 400i - 900i PC Product Description
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Chapter 1 Product Description
Product Introduction
Starion 400i/500i/600i/700i/800i/900i /1000i computers are high-performance personal computers
equipped with the latest in computing technology. They can be used as stand-alone computers, as clients,
or as servers in a network environment. Developed using the following state-of-the-art technology, these
computers are the most value packed mini-deskside computers in their class:
♦ Microprocessor
◊ 75MHz, 90 MHz or 100MHz Pentium processor
♦ System Memory
◊ Starion 400i/500i/600i/700i/900i, 8 MB System RAM, expandable up to 128 MB
◊ Starion 800i, 16 MB System RA, expandable up to 128 MB
♦ Standard Secondary Cache
◊ 256KB
♦ PCI Local Bus Technology
♦ Graphic Controller
◊ S3 Trio 32
♦ Video Memory
◊ standard with a minimum of 1 MB of onboard DRAM
♦ Fax/Modem/Sound Card
◊ 14,400 bps internal Hayes-compatible fax/modem (V.32bis)
◊ Error correction (V.42) and data compression (V.42bis)
◊ Fax capability directly from Microsoft Ò Windows 3.1 applications
◊ Digital telephone answering machine
♦ Quad-speed CD-ROM reader
◊ Industry-standard IDE/ATAPI interface and audio capability

Product Description Digital STARION 400i - 900i PC
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Starion Models
Product Model CPU HDD Memory
Starion 400i FR-902AA-A3 75 MHz Pentium 840MB 8MB
Starion 500i FR-902AA-A4 75 MHz Pentium 1GB 8MB
Starion 600i FR-903AA-A3 90 MHz Pentium 1GB 8MB
Starion 700i FR-903AA-A2 90 MHz Pentium 1GB 8MB
Starion 800i FR-904AA-A2 100 MHz Pentium 1GB 16MB
Starion 900i FR-904AA-A1 100 MHz Pentium 1GB 8MB
Product Model Video Cache CDROM
Starion 400i FR-902AA-A3 S3 Trio 32 256KB 4X-Speed
Starion 500i FR-902AA-A4 S3 Trio 32 256KB 4X-Speed
Starion 600i FR-903AA-A3 S3 Trio 32 256KB 4X-Speed
Starion 700i FR-903AA-A2 S3 Trio 32 256KB 4X-Speed
Starion 800i FR-904AA-A2 S3 Trio 32 256KB 4X-Speed
Starion 900i FR-904AA-A1 S3 Trio 32 256KB 4X-Speed

Digital STARION 400i - 900i PC Utilities & Configuration
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Chapter 2 Server Utilities & Configuration
System Utilities
Starion Minitower PC computers come with several utility programs and device drivers that are factory-
installed as image files (on computers that came with a hard disk drive) and supplied on diskettes.
Additional utility programs and device drivers are factory-installed and ready for use.
This chapter also describes PHLASH.EXE, which is not supplied with the computer. This utility is
available only via bulletin board distribution to customers needing BIOS upgrades.
Before Using System Utilities and Video Drivers
When unfamiliar with utility programs, video drivers and their uses, carefully read this chapter before
attempting to use any of the utilities or to install video drivers.
Using Utilities & Video Drivers
The system utilities and video drivers enable to take full advantage of the computers enhanced video
features. Use the following information to reset the video mode of the monitor, or to load MS-DOS
application drivers if they are using various non-Windows CAD or business software.
NOTE If this is the first time using these utility programs and/or video drivers, it is
recommended to follow the procedures in the order given.
1) Turn on or reboot the computer. If POST detects an error, refer to Chapter 4, “Troubleshooting” for
possible causes and suggested solutions.
2) If necessary, run PHLASH.EXE to upgrade or restore the computer's BIOS.
3) Install any applicable DOS or CAD application video drivers. Additional information about these
drivers is provided later in this chapter.
4) Install any Windows 3.x video drivers. Additional information about these drivers is provided later
in this chapter.

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PHLASH .EXE
All computers have BIOS software in a read-only, non-volatile memory (ROM) chip. This BIOS initializes
hardware and boots the operating system when the computer is turned on. The BIOS also provides access
to other services such as keyboard and disk drives.
Starion Desktop PC computers are equipped with flash memory. This means that the computer's BIOS can
be restored simply by running the PHLASH.EXE utility. The computer's BIOS can also be upgrated to
future releases by running PHLASH.EXE along with any flash BIOS update diskette if necessary.
Before Using PHLASH.EXE
A crisis recovery diskette should be created before PHLASH.EXE is used to upgrade the computer's BIOS.
Then this diskette can be used to reprogram the computer's BIOS in case the flash process built into the
computer fails.
The following items are needed to create this diskette:
♦ A blank 3½-inch 1.44 MB formatted diskette
♦ A diskette copy of the BIOS upgrade diskette
NOTE PHLASH utilities are not shipped with Starion 400i/500i/600i/700i/800i/900i
computers. However, they are available on the Digital Bulletin Board System.
Creating a Crisis Recovery Diskette
1) Turn on the computer and allow the POST to complete.
If POST detects an error, refer to Chapter 4, “Troubleshooting” to identify and determine how to
correct the problem. After the problem has been resolved, restart the computer.
2) Insert the BIOS diskette into the diskette drive and enter: A:DIR.
The entry should show that the following files are on the diskette:
MINIDOS.SYS
PHLASH.EXE
MAKEBOOT.EXE
MAKECRD.EXE
Note that there are some additional files as well. Refer to the README file on the diskette for
additional information.
3) Create an upgrade directory on the hard disk drive. For example, if the hard disk drive is c:>, enter at
the DOS prompt: C: MD UPGRADE.
Copy the files from the BIOS diskette into the upgrade directory on the hard disk drive. For example,
from the DOS prompt enter: COPY A:\UPGRADE\*.* C:\UPGRADE\*.*.
4) Insert a blank formatted diskette into drive A.
On drive A, make a directory for the files previously copied. For example, from the DOS prompt
enter: A:MD UPGRADE.
5) Return to the hard disk drive and copy the files. From the DOS prompt, enter: C:MAKECRD.
The makecrd command prompts you for a recovery diskette to be placed in drive A and then
automatically copies the files to drive A.

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6) Remove the crisis recovery diskette from drive A and store it in a safe place.

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Using a Crisis Recovery Diskette
The crisis recovery diskette must be used only if the computer's BIOS fails or if a BIOS upgrade was
unsuccessful.
If the computer's BIOS failed to flash properly or is corrupted in some way, the following sequence of
events occurs:
♦ POST detects an error after a normal boot cycle or a BIOS upgrade. This message appears on the
monitor screen, indicating that the computer's BIOS did not flash properly or has failed.
♦ The BIOS in the bootblock memory automatically executes. The computer attempts to find the
correct BIOS files to execute the correct boot cycle.
♦ The computer beeps several times. This means the computer cannot properly boot using the BIOS
files that were just copied during the flash update.
♦ The computer accesses the diskette drive. The computer is searching for the crisis recovery diskette
to restore the BIOS to its previous known state.
Restore the computer's BIOS to its previous known state by performing the following procedures:
1) Turn off the computer, remove the cover and set the recovery mode jumper (J10) to Recovery Mode
(jumpered).
2) Replace the cover, insert the crisis recovery diskette into drive A and then power on the computer.
3) The computer automatically boots from drive A and upgrades the BIOS. Upon completion, the
computer sounds a beep code and attempts to restart.
4) After the BIOS is restarted, turn off power to the computer and remove the crisis recovery diskette
from drive A.
5) Remove the cover and set the recovery jumper (J10) to normal.
6) Replace the cover and turn the power back on for normal operation.
Upgrading the Computer's BIOS
Perform the following steps to update the computer's BIOS in the flash memory to a new updated one:
1) Locate or create a crisis recovery diskette (Do not use a crisis recovery diskette created on any other
computer). Refer to “Creating a Crisis Recovery Diskette”.
Insert the BIOS diskette in the diskette drive.
2) Turn on the computer and allow the POST to complete. The computer now boots from the BIOS
diskette.
If POST detects an error, refer to Chapter 4, “Troubleshooting” to identify and determine how to
correct the problem. After the problem has been resolved, restart the computer.
3) At the MS-DOS prompt, type: A:\UPGRADE\PHLASH.
A screen appears on the monitor warning that the computer's BIOS is about to be erased.
4) Press [Enter] to continue. Press [Esc] to cancel.
If [Enter] is pressed, PHLASH.EXE automatically updates the computer's BIOS.
After the flashing process completes, the computer automatically reboots itself so changes
immediately take effect.
5) Remove the BIOS diskette.

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Ultilities and Video Drivers
Setting High Resolution Mode for The Monitor Display
When purchasing a high resolution monitor, you might want to run the Galileo video setup utility supplied
with the computer. Galileo is a Windows-based utility used to change video resolutions, color depths and
refresh rates to match the capabilities of the monitor.
When using Galileo to change video resolution, perform the following steps:
1) From the Windows Program Manager, double click on the Control Panel icon.
2) Next, double click on the Galileo icon to display the video console.
3) Select the monitor resolution, color depth and refresh rate to match the monitor's specifications.
4) Select "Switches" that apply to the CAD software package. Digital recommends to leave these
settings to the "Enabled" or "On" position when not sure about their functions.
5) Click "OK" to save the settings and exit the utility.
NOTE Video selections shaded gray are not a valid choice due to the computer's maximum
video memory or installed controller type.
CAUTION
Do not select a monitor type setting that exceeds the monitor's resolution, refresh rate
(vertical synchronization)and interlace or non-interlace specifications. Refer to the
monitor's support documentation for performance specifications.
Windows Video Drivers
The computer comes with the required Windows video display driver pre-installed at the factory.
However, if the hard disk drive becomes corrupted, you might need to re-load the Windows video driver
that has been provided on the Windows video driver diskette that is made using "Program Disks" and the
"Driver Disks" tab from Digital Getting Started. Before installing a video device driver, read the
information in the README.TXT file provided on the diskette.
To re-load the Windows driver, perform the following steps:
1) Type CD WINDOWS at the C:\> prompt, then press [Enter].
The following prompt appears: C:\WINDOWS>.
2) Type SETUP and press [Enter].
The computer displays the SETUP screen.
3) Select the Display option and press [Enter].
4) Toggle through the Display option to select the appropriate Windows 3.x driver.
5) Select the desired video resolution, then press [Enter].

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6) If the appropriate video driver resides on a separate diskette, toggle through the Display option to
select Other (Requires disk provided by hardware manufacturer).
Insert the diskette that contains the appropriate video driver and press [Enter].
Select the desired video resolution then press [Enter].
The MS-DOS prompt appears when SETUP completes.
7) Type WIN and press [Enter] to start Microsoft Windows.
MS-DOS and Windows Application Video Drivers
Various software drivers for popular MS-DOS based CAD and business applications have been provided
on the "S3 TRIO 32 Video Drivers and Utilities" diskette that has been made using the "Driver Disks"
section of "Getting Started". When using an older non-Windows application such as ACAD or Lotus for
DOS, loading one or more of these drivers may be necessary.
Before installing a video device driver, read the information in any README.TXT file provided on the
diskette.
Using the S3refrsh Utility
S3refrsh.EXE is an MS-DOS-based utility that works in conjunction with Galileo to set the video
controller monitor resolution and refresh rates. This utility has been pre-installed and configured at the
factory to meet most monitor resolution needs. In most cases it is never necessary to use this utilityand
Galileo you should only be used to select high resolution video modes. However, when Galileo cannot
successfully be used to set the required monitor mode, run S3refrsh.EXE as follows:
1) At the C:\> prompt type: S3refrsh.EXE and then press [Enter].
The S3refrsh utility screen appears.
The refresh options are shown on the left side and the corresponding resolutions are displayed on the
top of the matrix.
2) Click on the desired boxes.
The "X" mark means that a selection is not valid. Selected refresh rates are defined by check marks.
3) Click on EXIT to set the new refresh rate.
The utility will then prompt you when wishing to save the changes in the AUTOEXEC.BAT file.
CO/Session and Remote Support
The "System Utility and Remote Support" diskette supplied with Starion Desktop PC computers includes
Triton's CO/Session Remote Communications Software. This software allows to remotely troubleshoot an
improperly functioning computer via a telephone/modem connection. Proper use of this software might
enable some computer problems to be corrected without requiring a further service call.
When the software is enabled, tasks that can be performed via telephone on the user's computer include:
♦ Editing system files such as AUTOEXEC.BAT, CONFIG.SYSand WIN.INI.
♦ Transmitting files, such as updated device drivers, to the remote PC.
♦ Relaying instructions to the user via a "chat mode" display.
♦ Printing information to the user's printer.

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Consult appropriate documentation and training materials for information on using the Co/Session
software.

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BIOS Setup Utility
This chapter provides information on how to configure the computer using the BIOS Setup utility. If the
computer was delivered with factory-installed software, it has already been configured.
When familiar with utility programs and their uses, refer to the appropriate sections in this chapter to set
up or update the computer. Otherwise, carefully read this chapter before attempting to modify the
computer's configuration settings.
Running the BIOS setup Ultility
The BIOS Setup utility enables to select and permanently store information about the computer's hardware
and software in the battery - backed memory of the CMOS RAM. This information takes effect each time
the computer boots and can be changed each time setup is runned.
Use the BIOS Setup utility when experiencing problems with the hard disk or when reconfiguration of the
computer is necessary. In addition,it might be necessary to use the BIOS Setup utility to modify the
configuration after hardware has been added or removed, or computer settings has been changed.
To run the BIOS Setup utility, perform the following steps:
1) Turn on the computer and allow the POST to complete.
2) Make a note of any configuration errors listedand then press [F2] to display the main menu.
3) Follow the instructions on the monitor screen and any on-line help pop-up screens to configure the
computer.
Updating The Computer's Configuration
The following sections list the BIOS Setup utility options that can be updated or modified using the
following menu selections:
♦ Main enables to set basic computer configuration options (time, date, video, etc.).
♦ Advanced enables to set advanced features to increase computer performance (memory, COM
ports, LPT port, etc.).
♦ Security enables to set passwords and backup data reminders.
♦ Power enables to set power saving options to conserve electricity and increase the life of the
computer.
♦ Exit enables to quit the current menu and save setup changes.