Digital Equipment AlphaServer 1000 User manual

AlphaServer1000
ServiceGuide
Order Number: EK–DTLSV–SV. B01
Digital Equipment Corporation
Maynard, Massachusetts

First Printing, February 1995
Second Printing, July 1995
Digital Equipment Corporation makes no representations that the use of its products in the
manner described in this publication will not infringe on existing or future patent rights, nor do
the descriptions contained in this publication imply the granting of licenses to make, use, or sell
equipment or software in accordance with the description.
Possession, use, or copying of the software described in this publication is authorized only pursuant
to a valid written license from Digital or an authorized sublicensor.
Copyright © Digital Equipment Corporation, 1995. All Rights Reserved.
The following are trademarks of Digital Equipment Corporation: AXP, DEC, DECchip, DEC VET,
Digital, OpenVMS, StorageWorks, VAX DOCUMENT, the AXP logo, and the DIGITAL logo.
Digital UNIX is a registered trademark in the United States and other countries licensed
exclusively through X/Open Company Ltd. Windows NT is a trademark of Microsoft Corp.
All other trademarks and registered trademarks are the property of their respective holders.
FCC NOTICE: The equipment described in this manual generates, uses, and may emit radio
frequency energy. The equipment has been type tested and found to comply with the limits for
a Class B computing device pursuant to Subpart J of Part 15 of FCC Rules, which are designed
to provide reasonable protection against such radio frequency interference when operated in a
commercial environment. Operation of this equipment in a residential area may cause interference,
in which case the user at his own expense may be required to take measures to correct the
interference.
S2920
This document was prepared using VAX DOCUMENT Version 2.1.

Contents
Preface ................................................ xi
1 Troubleshooting Strategy
1.1 Troubleshooting the System . ....................... 1–1
1.1.1 Problem Categories ........................... 1–2
1.2 Service Tools and Utilities . . ....................... 1–7
1.3 Information Services ............................. 1–9
2 Power-Up Diagnostics and Display
2.1 Interpreting Error Beep Codes ...................... 2–2
2.1.1 SROM Memory Power-Up Tests . . . ............... 2–3
2.2 Power-Up Screen . ............................... 2–7
2.2.1 Console Event Log ............................ 2–8
2.3 Mass Storage Problems Indicated at Power-Up . . . ...... 2–9
2.4 Storage Device LEDs ............................. 2–11
2.5 EISA Bus Problems Indicated at Power-Up ............ 2–14
2.5.1 Additional EISA Troubleshooting Tips ............. 2–15
2.6 PCI Bus Problems Indicated at Power-Up ............. 2–16
2.7 Fail-Safe Loader. . ............................... 2–17
2.7.1 Fail-Safe Loader Functions ..................... 2–17
2.7.2 Activating the Fail-Safe Loader . . . ............... 2–17
2.8 Power-Up Sequence .............................. 2–19
2.8.1 AC Power-Up Sequence . ....................... 2–19
2.8.2 DC Power-Up Sequence . ....................... 2–20
2.9 Firmware Power-Up Diagnostics .................... 2–20
2.9.1 Serial ROM Diagnostics . ....................... 2–20
2.9.2 Console Firmware-Based Diagnostics.............. 2–21
iii

3 Running System Diagnostics
3.1 Running ROM-Based Diagnostics ................... 3–1
3.2 Command Summary ............................. 3–2
3.3 Command Reference ............................. 3–3
3.3.1 test . ....................................... 3–4
3.3.2 cat el and more el ............................ 3–7
3.3.3 memory .................................... 3–8
3.3.4 netew ...................................... 3–10
3.3.5 network .................................... 3–12
3.3.6 net-s ...................................... 3–14
3.3.7 net-ic...................................... 3–15
3.3.8 kill and kill_diags ............................ 3–16
3.3.9 show_status . . ............................... 3–17
3.4 Acceptance Testing and Initialization. . ............... 3–18
3.5 DECVET...................................... 3–18
4 Error Log Analysis
4.1 Fault Detection and Reporting ...................... 4–1
4.1.1 Machine Check/Interrupts ...................... 4–2
4.2 Error Logging and Event Log Entry Format ........... 4–4
4.3 Event Record Translation. . . ....................... 4–5
4.3.1 OpenVMS Translation Using DECevent ........... 4–5
4.3.2 Digital UNIX Translation Using DECevent . . . ...... 4–6
5 System Configuration and Setup
5.1 Verifying System Configuration ..................... 5–2
5.1.1 System Firmware ............................. 5–2
5.1.2 Switching Between Interfaces ................... 5–4
5.1.3 Verifying Configuration: ARC Menu Options for
Windows NT . ............................... 5–4
5.1.3.1 Display Hardware Configuration .............. 5–5
5.1.3.2 Set Default Variables ....................... 5–7
5.1.4 Verifying Configuration: SRM Console Commands for
DEC OSF/1 and OpenVMS ..................... 5–9
5.1.4.1 show config............................... 5–9
5.1.4.2 show device .............................. 5–11
5.1.4.3 show memory ............................. 5–12
5.1.4.4 Setting and Showing Environment Variables ..... 5–12
5.2 System Bus Options .............................. 5–17
5.2.1 CPU Daughter Board . . . ....................... 5–19
iv

5.2.2 Memory Modules ............................. 5–19
5.3 Motherboard ................................... 5–20
5.4 EISA Bus Options ............................... 5–21
5.5 ISA Bus Options . ............................... 5–21
5.5.1 Identifying ISA and EISA options . ............... 5–22
5.6 EISA Configuration Utility . ....................... 5–22
5.6.1 Before You Run the ECU ....................... 5–23
5.6.2 How to Start the ECU . . ....................... 5–24
5.6.3 Configuring EISA Options ...................... 5–25
5.6.4 Configuring ISA Options ....................... 5–26
5.7 PCI Bus Options . ............................... 5–28
5.8 SCSI Buses .................................... 5–28
5.8.1 Single Controller (On-Board) Configurations . . ...... 5–29
5.8.2 Multiple Controller Configurations ............... 5–32
5.9 Power Supply Configurations ....................... 5–34
5.10 Console Port Configurations . ....................... 5–37
6 AlphaServer 1000 FRU Removal and Replacement
6.1 AlphaServer 1000 FRUs........................... 6–1
6.2 Removal and Replacement . . ....................... 6–6
6.2.1 Cables ..................................... 6–8
6.2.2 CPU Daughter Board . . . ....................... 6–22
6.2.3 Fans ....................................... 6–23
6.2.4 StorageWorks Drive ........................... 6–25
6.2.5 Internal StorageWorks Backplane . ............... 6–26
6.2.6 Memory Modules ............................. 6–28
6.2.7 Interlock Switch .............................. 6–32
6.2.8 Motherboard . ............................... 6–33
6.2.9 NVRAM Chip (E14) and NVRAM TOY Clock Chip
(E78) ...................................... 6–37
6.2.10 OCP Module . . ............................... 6–37
6.2.11 Power Supply . ............................... 6–40
6.2.12 Speaker .................................... 6–41
6.2.13 Removable Media ............................. 6–42
v

A Default Jumper Settings
A.1 Motherboard Jumpers ............................ A–2
A.2 CPU Daughter Board (J3 and J4) Supported Settings .... A–4
A.3 CPU Daughter Board (J1 Jumper) ................... A–6
Glossary
Index
Examples
5–1 Sample Hardware Configuration Display ........... 5–6
Figures
2–1 Jumper J1 on the CPU Daughter Board ........... 2–6
2–2 AlphaServer 1000 Memory Layout . ............... 2–7
2–3 StorageWorks Disk Drive LEDs (SCSI) ............ 2–12
2–4 Floppy Drive Activity LED...................... 2–12
2–5 CD–ROM Drive Activity LED ................... 2–13
2–6 Jumper J1 on the CPU Daughter Board ........... 2–18
5–1 System Architecture: AlphaServer 1000 ........... 5–2
5–2 Device Name Convention ....................... 5–11
5–3 Card Cages and Bus Locations................... 5–18
5–4 Memory Layout on the Motherboard .............. 5–20
5–5 ISA and ISA Boards ........................... 5–22
5–6 PCI Board . . . ............................... 5–28
5–7 Single Controller Configuration with Dual Bus
StorageWorks Shelf ........................... 5–30
5–8 Single Controller Configuration with Single Bus
StorageWorks Shelf ........................... 5–31
5–9 Dual Controller Configuration with Single Bus
StorageWorks Shelf ........................... 5–32
5–10 Dual Controller Configuration with Dual Bus
StorageWorks Shelf ........................... 5–33
5–11 Power Supply Configurations .................... 5–35
5–12 Power Supply Cable Connections . . ............... 5–36
vi

6–1 FRUs, Front Right ............................ 6–4
6–2 FRUs, Rear Left .............................. 6–5
6–3 Opening Front Door ........................... 6–6
6–4 Removing Top Cover and Side Panels ............. 6–7
6–5 Floppy Drive Cable (34-Pin) ..................... 6–8
6–6 OCP Module Cable (10-Pin) ..................... 6–9
6–7 Power Cord . . ............................... 6–10
6–8 Power Supply Current Sharing Cable (3-Pin) . ...... 6–11
6–9 Power Supply DC Cable Assembly . ............... 6–12
6–10 Power Supply Storage Harness (12-Pin)............ 6–13
6–11 Interlock/Server Management Cable (2-pin) . . . ...... 6–14
6–12 Internal StorageWorks Jumper Cable (50-Pin). ...... 6–15
6–13 SCSI (J15 StorageWorks Shelf to Bulkhead Connector
or Bulkhead to Multinode) Cable (50-Pin) .......... 6–16
6–14 SCSI (J15 StorageWorks Shelf to Bulkhead Connector
or Bulkhead to Multinode) Cable (50-Pin) .......... 6–17
6–15 SCSI (J1 or J14 StorageWorks Shelf to Bulkhead
Connector) Cable (50-Pin) ...................... 6–18
6–16 SCSI (Embedded 8-bit) Multinode Cable (50-Pin) .... 6–19
6–17 SCSI RAID Internal Cable (50-Pin)
(Single-Channel) ............................. 6–20
6–18 SCSI RAID Internal Cable (50-Pin) (Dual-Channel) . . 6–21
6–19 Removing CPU Daughter Board . . ............... 6–22
6–20 Removing Fans .............................. 6–24
6–21 Removing StorageWorks Drive ................... 6–25
6–22 Removing Power Supply ....................... 6–26
6–23 Removing Internal StorageWorks Backplane . . ...... 6–27
6–24 Memory Layout on Motherboard . . ............... 6–28
6–25 Removing SIMMs from Motherboard .............. 6–29
6–26 Installing SIMMs on Motherboard . ............... 6–30
6–27 Removing the Interlock Safety Switch ............. 6–32
6–28 Removing EISA and PCI Options. . ............... 6–33
6–29 Removing CPU Daughter Board . . ............... 6–34
6–30 Removing Motherboard . ....................... 6–35
6–31 Motherboard Layout . . . ....................... 6–36
6–32 Removing Front Door . . . ....................... 6–37
6–33 Removing Front Panel . . ....................... 6–38
vii

6–34 Removing the OCP Module ..................... 6–39
6–35 Removing Power Supply ....................... 6–40
6–36 Removing Speaker ............................ 6–41
6–37 Removing a CD–ROM Drive .................... 6–42
6–38 Removing a Tape Drive . ....................... 6–43
6–39 Removing a Floppy Drive ....................... 6–44
A–1 Motherboard Jumpers (Default Settings)........... A–2
A–2 AlphaServer 1000 4/200 CPU Daughter Board
(Jumpers J3 and J4) . . . ....................... A–4
A–3 AlphaServer 1000 4/233 CPU Daughter Board
(Jumpers J3 and J4) . . . ....................... A–5
A–4 CPU Daughter Board (J1 Jumper) . ............... A–6
Tables
1–1 Diagnostic Flow for Power Problems .............. 1–3
1–2 Diagnostic Flow for Problems Getting to Console
Mode ...................................... 1–4
1–3 Diagnostic Flow for Problems Reported by the Console
Program .................................... 1–5
1–4 Diagnostic Flow for Boot Problems ............... 1–6
1–5 Diagnostic Flow for Errors Reported by the Operating
System ..................................... 1–7
2–1 Interpreting Error Beep Codes ................... 2–2
2–2 SROM Memory Tests, CPU Jumper J1 ............ 2–4
2–3 Mass Storage Problems . ....................... 2–9
2–4 Troubleshooting Problems with SWXCR-xx RAID
Controller ................................... 2–11
2–5 EISA Troubleshooting . . ....................... 2–14
2–6 PCI Troubleshooting........................... 2–16
3–1 Summary of Diagnostic and Related Commands ..... 3–2
4–1 AlphaServer 1000 Fault Detection and Correction .... 4–2
5–1 Listing the ARC Firmware Device Names .......... 5–5
5–2 ARC Firmware Device Names ................... 5–5
5–3 ARC Firmware Environment Variables ............ 5–8
5–4 Environment Variables Set During System
Configuration . ............................... 5–13
5–5 Operating System Memory Requirements .......... 5–20
viii

5–6 Summary of Procedure for Configuring EISA Bus
(EISA Options Only) . . . ....................... 5–26
5–7 Summary of Procedure for Configuring EISA Bus with
ISA Options . ............................... 5–27
6–1 AlphaServer 1000 FRUs. ....................... 6–2
6–2 Power Cord Order Numbers ..................... 6–10
ix