Digital Equipment AlphaServer 1000A User manual

AlphaServer1000A
ServiceGuide
Order Number: EK–ALPSV–SV. A01
Digital Equipment Corporation
Maynard, Massachusetts

First Printing, March 1996
Digital Equipment Corporation makes no representations that the use of its products in the
manner described in this publication will not infringe on existing or future patent rights, nor do
the descriptions contained in this publication imply the granting of licenses to make, use, or sell
equipment or software in accordance with the description.
Possession, use, or copying of the software described in this publication is authorized only pursuant
to a valid written license from Digital or an authorized sublicensor.
Copyright © Digital Equipment Corporation, 1996. All Rights Reserved.
The following are trademarks of Digital Equipment Corporation: AlphaServer, DEC, DECchip, DEC
VET, Digital, OpenVMS, StorageWorks, VAX DOCUMENT, and the DIGITAL logo.
Digital UNIX Version 3.0 is an X/Open UNIX 93 branded product. Windows NT is a trademark of
Microsoft Corp.
All other trademarks and registered trademarks are the property of their respective holders.
FCC NOTICE: The equipment described in this manual generates, uses, and may emit radio
frequency energy. The equipment has been type tested and found to comply with the limits for
a Class B computing device pursuant to Subpart J of Part 15 of FCC Rules, which are designed
to provide reasonable protection against such radio frequency interference when operated in a
commercial environment. Operation of this equipment in a residential area may cause interference,
in which case the user at his own expense may be required to take measures to correct the
interference.
S3016
This document was prepared using VAX DOCUMENT Version 2.1.

Contents
Preface ................................................ xi
1 Troubleshooting Strategy
1.1 Troubleshooting the System . . . . . . . . . . . . . . . . . . . . . . . . 1–1
1.1.1 ProblemCategories ........................... 1–2
1.2 Service Tools and Utilities . . . . . . . . . . . . . . . . . . . . . . . . . 1–7
1.3 InformationServices ............................. 1–9
2 Power-Up Diagnostics and Display
2.1 Interpreting Error Beep Codes . . . . . . . . . . . . . . . . . . . . . . 2–2
2.2 SROM Memory Power-Up Tests . . . . . . . . . . . . . . . . . . . . . 2–4
2.3 Power-UpScreen ................................ 2–9
2.3.1 ConsoleEventLog............................ 2–11
2.4 Mass Storage Problems Indicated at Power-Up . . . . . . . . . 2–12
2.5 StorageDeviceLEDs............................. 2–15
2.6 EISA Bus Problems Indicated at Power-Up . . . . . . . . . . . . 2–18
2.6.1 Additional EISA Troubleshooting Tips . . . . . . . . . . . . . 2–19
2.7 PCI Bus Problems Indicated at Power-Up . . . . . . . . . . . . . 2–20
2.7.1 Additional PCI Troubleshooting Tips . . . . . . . . . . . . . . 2–20
2.8 Fail-SafeLoader................................. 2–21
2.8.1 Fail-Safe Loader Functions . . . . . . . . . . . . . . . . . . . . . 2–21
2.8.2 Activating the Fail-Safe Loader . . . . . . . . . . . . . . . . . . 2–22
2.9 Power-UpSequence.............................. 2–24
2.9.1 AC Power-Up Sequence . . . . . . . . . . . . . . . . . . . . . . . . 2–24
2.9.2 DC Power-Up Sequence . . . . . . . . . . . . . . . . . . . . . . . . 2–25
2.10 Firmware Power-Up Diagnostics . . . . . . . . . . . . . . . . . . . . 2–25
2.10.1 Serial ROM Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . 2–25
2.10.2 Console Firmware-Based Diagnostics . . . . . . . . . . . . . . 2–26
iii

3 Running System Diagnostics
3.1 Running ROM-Based Diagnostics . . . . . . . . . . . . . . . . . . . 3–1
3.2 CommandSummary ............................. 3–2
3.3 CommandReference ............................. 3–3
3.3.1 test........................................ 3–4
3.3.2 catelandmoreel ............................ 3–7
3.3.3 memory .................................... 3–8
3.3.4 netew...................................... 3–10
3.3.5 network .................................... 3–12
3.3.6 net-s ...................................... 3–14
3.3.7 net-ic...................................... 3–15
3.3.8 killandkill_diags ............................ 3–16
3.3.9 show_status................................. 3–17
3.4 Acceptance Testing and Initialization . . . . . . . . . . . . . . . . . 3–18
3.5 DECVET...................................... 3–18
4 Error Log Analysis
4.1 Fault Detection and Reporting . . . . . . . . . . . . . . . . . . . . . . 4–1
4.1.1 Machine Check/Interrupts . . . . . . . . . . . . . . . . . . . . . . 4–2
4.2 Error Logging and Event Log Entry Format . . . . . . . . . . . 4–4
4.3 Event Record Translation . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5
4.3.1 OpenVMS Alpha Translation Using DECevent . . . . . . 4–5
4.3.2 Digital UNIX Translation Using DECevent . . . . . . . . . 4–6
5 System Configuration and Setup
5.1 Verifying System Configuration . . . . . . . . . . . . . . . . . . . . . 5–2
5.1.1 SystemFirmware............................. 5–2
5.1.2 Switching Between Interfaces . . . . . . . . . . . . . . . . . . . 5–4
5.1.3 Verifying Configuration: ARC Menu Options for
WindowsNT ................................ 5–4
5.1.3.1 Display Hardware Configuration . . . . . . . . . . . . . . 5–5
5.1.3.2 Set Default Variables . . . . . . . . . . . . . . . . . . . . . . . 5–7
5.1.4 Verifying Configuration: SRM Console Commands for
Digital UNIX and OpenVMS . . . . . . . . . . . . . . . . . . . . 5–9
5.1.4.1 showconfig............................... 5–9
5.1.4.2 showdevice .............................. 5–14
5.1.4.3 showmemory............................. 5–15
5.1.4.4 Setting and Showing Environment Variables . . . . . 5–15
5.2 SystemBusOptions.............................. 5–23
5.2.1 CPUDaughterBoard.......................... 5–24
iv

5.2.2 MemoryModules ............................. 5–24
5.3 Motherboard ................................... 5–25
5.4 EISABusOptions ............................... 5–26
5.5 ISABusOptions ................................ 5–27
5.5.1 Identifying ISA and EISA options . . . . . . . . . . . . . . . . 5–27
5.6 EISA Configuration Utility . . . . . . . . . . . . . . . . . . . . . . . . 5–28
5.6.1 Before You Run the ECU . . . . . . . . . . . . . . . . . . . . . . . 5–28
5.6.2 HowtoStarttheECU......................... 5–29
5.6.3 Configuring EISA Options . . . . . . . . . . . . . . . . . . . . . . 5–31
5.6.4 Configuring ISA Options . . . . . . . . . . . . . . . . . . . . . . . 5–32
5.7 PCIBusOptions ................................ 5–33
5.7.1 PCI-to-PCIBridge ............................ 5–34
5.8 SCSIBuses .................................... 5–34
5.8.1 Internal StorageWorks Shelf . . . . . . . . . . . . . . . . . . . . 5–34
5.8.2 External SCSI Expansion . . . . . . . . . . . . . . . . . . . . . . 5–35
5.8.3 SCSI Bus Configurations . . . . . . . . . . . . . . . . . . . . . . . 5–36
5.9 Power Supply Configurations . . . . . . . . . . . . . . . . . . . . . . . 5–40
5.10 Console Port Configurations . . . . . . . . . . . . . . . . . . . . . . . . 5–43
5.10.1 setconsole .................................. 5–43
5.10.2 settt_allow_login............................. 5–44
5.10.3 settga_sync_green............................ 5–45
5.10.4 Setting Up a Serial Terminal to Run ECU . . . . . . . . . . 5–45
5.10.5 Using a VGA Controller Other than the Standard
On-BoardVGA............................... 5–46
6 AlphaServer 1000A FRU Removal and Replacement
6.1 AlphaServer 1000A FRUs . . . . . . . . . . . . . . . . . . . . . . . . . 6–1
6.2 Removal and Replacement . . . . . . . . . . . . . . . . . . . . . . . . . 6–7
6.2.1 Cables ..................................... 6–9
6.2.2 Power Supply DC Cable Assembly . . . . . . . . . . . . . . . . 6–12
6.2.3 CPUDaughterBoard.......................... 6–21
6.2.4 Fans....................................... 6–22
6.2.5 StorageWorksDrive........................... 6–23
6.2.6 Internal StorageWorks Backplane . . . . . . . . . . . . . . . . 6–24
6.2.7 MemoryModules ............................. 6–26
6.2.8 InterlockSwitch.............................. 6–30
6.2.9 Motherboard ................................ 6–31
6.2.10 NVRAM Chip (E14) and NVRAM TOY Clock Chip
(E78) ...................................... 6–36
6.2.11 OCPModule................................. 6–36
6.2.12 PowerSupply................................ 6–39
6.2.13 Speaker .................................... 6–40
v

6.2.14 RemovableMedia............................. 6–41
A Default Jumper Settings
A.1 MotherboardJumpers ............................ A–2
A.2 CPU Daughter Board (J3 and J4) Supported Settings . . . . A–4
A.3 CPU Daughter Board (J1 Jumper) . . . . . . . . . . . . . . . . . . . A–6
Glossary
Index
Examples
5–1 Sample Hardware Configuration Display . . . . . . . . . . . 5–6
Figures
2–1 Jumper J1 on the CPU Daughter Board . . . . . . . . . . . 2–8
2–2 AlphaServer 1000A Memory Layout . . . . . . . . . . . . . . 2–9
2–3 StorageWorks Disk Drive LEDs (SCSI) . . . . . . . . . . . . 2–16
2–4 Floppy Drive Activity LED . . . . . . . . . . . . . . . . . . . . . . 2–16
2–5 CD–ROM Drive Activity LED . . . . . . . . . . . . . . . . . . . 2–17
2–6 Jumper J1 on the CPU Daughter Board . . . . . . . . . . . 2–23
5–1 System Architecture: AlphaServer 1000A . . . . . . . . . . 5–2
5–2 Device Name Convention . . . . . . . . . . . . . . . . . . . . . . . 5–14
5–3 Card Cages and Bus Locations . . . . . . . . . . . . . . . . . . . 5–23
5–4 Memory Layout on the Motherboard . . . . . . . . . . . . . . 5–25
5–5 EISAandISABoards ......................... 5–27
5–6 PCIBoard .................................. 5–33
5–7 Single Controller Configuration . . . . . . . . . . . . . . . . . . 5–37
5–8 Dual Controller Configuration with Split StorageWorks
Backplane .................................. 5–38
5–9 Triple Controller Configuration with Split
StorageWorks Backplane . . . . . . . . . . . . . . . . . . . . . . 5–39
5–10 Power Supply Configurations . . . . . . . . . . . . . . . . . . . . 5–41
5–11 Power Supply Cable Connections . . . . . . . . . . . . . . . . . 5–42
6–1 FRUs,FrontRight............................ 6–5
vi

6–2 FRUs,RearLeft.............................. 6–6
6–3 OpeningFrontDoor........................... 6–7
6–4 Removing Top Cover and Side Panels . . . . . . . . . . . . . 6–8
6–5 Floppy Drive Cable (34-Pin) . . . . . . . . . . . . . . . . . . . . . 6–9
6–6 OCP Module Cable (10-Pin) . . . . . . . . . . . . . . . . . . . . . 6–10
6–7 PowerCord ................................. 6–10
6–8 Power Supply Current Sharing Cable (3-Pin) . . . . . . . 6–11
6–9 Removing Cable Channel Guide . . . . . . . . . . . . . . . . . . 6–12
6–10 Power Supply DC Cable Assembly . . . . . . . . . . . . . . . . 6–13
6–11 Power Supply Storage Harness (12-Pin) . . . . . . . . . . . . 6–14
6–12 Interlock/Server Management Cable (2-pin) . . . . . . . . . 6–15
6–13 Internal StorageWorks Jumper Cable (68-Pin) . . . . . . . 6–16
6–14 Wide-SCSI (Controller to StorageWorks Shelf) Cable
(68-Pin) .................................... 6–17
6–15 Wide-SCSI (Controller to StorageWorks Shelf) Cable
(68-Pin) .................................... 6–18
6–16 Wide-SCSI (J10 to Bulkhead Connector) Cable
(68-Pin) .................................... 6–19
6–17 SCSI (Embedded 8-bit) Removable-Media Cable
(50-Pin) .................................... 6–20
6–18 Removing CPU Daughter Board . . . . . . . . . . . . . . . . . 6–21
6–19 RemovingFans .............................. 6–22
6–20 Removing StorageWorks Drive . . . . . . . . . . . . . . . . . . . 6–23
6–21 Removing Power Supply . . . . . . . . . . . . . . . . . . . . . . . 6–24
6–22 Removing Internal StorageWorks Backplane . . . . . . . . 6–25
6–23 Memory Layout on Motherboard . . . . . . . . . . . . . . . . . 6–26
6–24 Removing SIMMs from Motherboard . . . . . . . . . . . . . . 6–27
6–25 Installing SIMMs on Motherboard . . . . . . . . . . . . . . . . 6–28
6–26 Removing the Interlock Safety Switch . . . . . . . . . . . . . 6–30
6–27 Removing EISA and PCI Options . . . . . . . . . . . . . . . . . 6–31
6–28 Removing CPU Daughter Board . . . . . . . . . . . . . . . . . 6–32
6–29 Removing Motherboard . . . . . . . . . . . . . . . . . . . . . . . . 6–33
6–30 MotherboardLayout .......................... 6–35
6–31 RemovingFrontDoor.......................... 6–36
6–32 Removing Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . 6–37
6–33 Removing the OCP Module . . . . . . . . . . . . . . . . . . . . . 6–38
6–34 Removing Power Supply . . . . . . . . . . . . . . . . . . . . . . . 6–39
vii

6–35 RemovingSpeaker............................ 6–40
6–36 Removing a CD–ROM Drive . . . . . . . . . . . . . . . . . . . . 6–41
6–37 Removing a Tape Drive . . . . . . . . . . . . . . . . . . . . . . . . 6–42
6–38 Removing a Floppy Drive . . . . . . . . . . . . . . . . . . . . . . . 6–43
A–1 Motherboard Jumpers (Default Settings) . . . . . . . . . . . A–2
A–2 AlphaServer 1000A 4/266 CPU Daughter Board
(JumpersJ3andJ4) .......................... A–4
A–3 AlphaServer 1000A 4/233 CPU Daughter Board
(JumpersJ3andJ4) .......................... A–5
A–4 CPU Daughter Board (J1 Jumper) . . . . . . . . . . . . . . . . A–6
Tables
1–1 Diagnostic Flow for Power Problems . . . . . . . . . . . . . . 1–3
1–2 Diagnostic Flow for Problems Getting to Console
Mode ...................................... 1–4
1–3 Diagnostic Flow for Problems Reported by the Console
Program.................................... 1–5
1–4 Diagnostic Flow for Boot Problems . . . . . . . . . . . . . . . 1–6
1–5 Diagnostic Flow for Errors Reported by the Operating
System..................................... 1–7
2–1 Interpreting Error Beep Codes . . . . . . . . . . . . . . . . . . . 2–2
2–2 SROM Memory Tests, CPU Jumper J1 . . . . . . . . . . . . 2–5
2–3 Console Power-Up Countdown Description and Field
Replaceable Units (FRUs) . . . . . . . . . . . . . . . . . . . . . . 2–10
2–4 Mass Storage Problems . . . . . . . . . . . . . . . . . . . . . . . . 2–12
2–5 Troubleshooting RAID Problems . . . . . . . . . . . . . . . . . 2–14
2–6 EISA Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . 2–18
2–7 PCITroubleshooting........................... 2–20
3–1 Summary of Diagnostic and Related Commands . . . . . 3–2
4–1 AlphaServer 1000 Fault Detection and Correction . . . . 4–2
5–1 Listing the ARC Firmware Device Names . . . . . . . . . . 5–5
5–2 ARC Firmware Device Names . . . . . . . . . . . . . . . . . . . 5–6
5–3 ARC Firmware Environment Variables . . . . . . . . . . . . 5–8
5–4 Environment Variables Set During System
Configuration................................ 5–16
5–5 Operating System Memory Requirements . . . . . . . . . . 5–25
viii

5–6 Summary of Procedure for Configuring EISA Bus
(EISAOptionsOnly) .......................... 5–31
5–7 Summary of Procedure for Configuring EISA Bus with
ISAOptions ................................ 5–32
5–8 SCSI Storage Configurations . . . . . . . . . . . . . . . . . . . . 5–36
6–1 AlphaServer 1000A FRUs . . . . . . . . . . . . . . . . . . . . . . 6–2
6–2 Power Cord Order Numbers . . . . . . . . . . . . . . . . . . . . . 6–11
ix