Digital Equipment Prioris XL 6000 Series User manual

PRIORIS XL 6000
Prioris XL 6000 Series Server
Service Maintenance Manual
Part Number: ER-B60WW-SM. A01
Digital Equipment Corporation

March 1997
The information in this document is subject to change without notice and should
not be construed as a commitment by Digital Equipment Corporation.
Digital Equipment Corporation assumes no responsibility for any errors that
might appear in this document.
The software, if any, described in this document is furnished under a license and
may be used or copied only in accordance with the terms of such license. No
responsibility is assumed for the use or reliability of software or equipment that is
not supplied by Digital Equipment Corporation or its affiliated companies.
Restricted Rights: Use, duplication, or disclosure by the U.S. Government is
subject to restrictions as set forth in subparagraph (c) (1) (ii) of the Rights in
Technical Data and Computer Software clause at DFARS 252.227-7013.
Prioris XL 6000 Series Server Service Maintenance Manual
CopyrightÓDigital Equipment Corporation.
All Rights Reserved.
AMI is a registered trademark of American Megatrends
DEC, Prioris, ServerWORKS, and the Digital logo are trademarks of Digital
Equipment Corporation.
Intel and Pentium Pro are registered trademarks of Intel Corporation.
Microsoft, Windows NT, and Windows 95 are registered trademarks of Microsoft
Corporation.
Novell and NetWare are U.S. registered trademarks of Novell Inc.
OS/2 and PS/2 are registered trademarks of International Business Machines
Corporation.
SCO UNIX is a trademark of The Santa Cruz Operation, Inc.
SCSI
Select is a registered trademark of Adaptec Corporation.
All other trademarks and registered trademarks are the property of their
respective holders.

PRIORIS XL 6000
FCC ID: B6XWW
The FCC wants you to know...
This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to Part 15 of the FCC rules. These limits are designed
to provide reasonable protection against harmful interference in a residential
installation.
Any changes or modifications made to this equipment may void the user's
authority to operate this equipment.
This equipment generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna
• Increase the separation between the equipment and receiver
• Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected
• Consult the dealer or an experienced radio/TV technician for help
All external cables connecting to this basic unit need to be shielded. For cables
connecting to option cards, see the option manual or installation instructions.
This digital apparatus does not exceed the Class B limits for radio noise
emissions set out in the radio interference regulations of the Canadian
Department of Communications.

This equipment is in the 2nd Class category (information equipment to be used
in a residential area or an adjacent area thereto) and conforms to the standards
set by the Voluntary Control Council For Interference by Data Processing
Equipment and Electronic Office Machines aimed at preventing radio
interference in such residential area.
When used near a radio or TV receiver, it may become the cause of radio
interference.
Read the instructions for correct handling.
This equipment meets or exceeds requirements for safety in the U.S. (UL 1950),
Canada (CSA C22.2 No. 950), and Europe (EN 60950/IEC 950) with Nordic
requirements.
This equipment meets or exceeds the ergonomic requirements of ZH1/618 and
is certified to bear the GS mark by TUV Rheinland of Germany.
This equipment has been tested for radio frequency emissions and has been
verified to meet VDE 0871 Class B.
This equipment has been tested for radio frequency emissions and has been
verified to meet AZ/NZS AS3548 requirements for ITE equipment for Australia
and New Zealand.

i
PRIORIS XL 6000
Contents
1
Introduction
Reliability/Availability....................................................................................................... 1-1
Server Expansion........................................................................................................... 1-2
Server Management and Security.................................................................................. 1-3
Server Software and Documentation ............................................................................. 1-3
Diagnostic Software........................................................................................................ 1-4
Server Utilities and Technical Support............................................................................ 1-5
Important Ergonomic Information................................................................................... 1-6
2
Server Software and Utilities
Introduction..................................................................................................................... 2-1
ServerWORKS Quick Launch........................................................................................ 2-2
System Configuration Utility (SCU)................................................................................. 2-2
Starting the SCU......................................................................................................... 2-3
Using the SCU............................................................................................................ 2-4
Flash Memory Update Program..................................................................................... 2-5
http://www.digital.com/info/service.html.......................................................................... 2-5
SCSISelect Utility............................................................................................................ 2-5
Diagnostics..................................................................................................................... 2-6
3
Server Components
Introduction..................................................................................................................... 3-1
Disconnecting External Devices and Power................................................................... 3-1
Removing and Installing the Side Panel......................................................................... 3-2
Server Front View........................................................................................................... 3-4
Server Left Side View..................................................................................................... 3-6
Server Rear View........................................................................................................... 3-8

Contents
ii
Main Logic Board Components and Connectors............................................................ 3-10
Tools Needed................................................................................................................. 3-12
Static Electricity .............................................................................................................. 3-12
4
Server Management
Introduction..................................................................................................................... 4-1
Obtaining Information Using Server Management Software.......................................... 4-2
Displaying Server Status Using the Hardware................................................................ 4-3
Server Status.............................................................................................................. 4-4
POST Beep Codes......................................................................................................... 4-5
POST Codes and Countdown Codes............................................................................. 4-6
Normal Port-80 Codes and Countdown Codes .......................................................... 4-6
Recovery Port-80 Codes and Countdown Codes....................................................... 4-10
5
Installing Additional Memory
Introduction..................................................................................................................... 5-1
Installing Additonal Server Memory................................................................................ 5-1
Server DIMMs Requirements......................................................................................... 5-1
Memory Configuration Guidelines.................................................................................. 5-2
Upgrading Memory......................................................................................................... 5-3
Installing DIMMs............................................................................................................. 5-4
Memory Troubleshooting................................................................................................ 5-6
Installing Additional Video Memory................................................................................. 5-7
6
Installing Disk and Tape Drives
Introduction..................................................................................................................... 6-1
Disk and Tape Drive Configuration Guidelines............................................................... 6-1
CD-ROM Drive Configuration Guidelines....................................................................... 6-1
SCSI Configuration Guidelines....................................................................................... 6-2
SCSI ID and Termination............................................................................................ 6-2
Setting IDs and Termination....................................................................................... 6-2
Boot Device ................................................................................................................ 6-3
External Channel........................................................................................................ 6-3
Drive ID....................................................................................................................... 6-3
Cables......................................................................................................................... 6-4

Contents
iii
PRIORIS XL 6000
Installing Optional Drives................................................................................................ 6-4
Installing a 5¼-Inch Device into the Front Access Drive Bay...................................... 6-5
Expansion Brackets ................................................................................................ 6-7
Installing a 3½-Inch Device into the Internal Drive Bay............................................... 6-8
Connecting an External SCSI Storage Box.................................................................... 6-10
7
Installing Expansion Boards
Introduction..................................................................................................................... 7-1
ISA Expansion Board Configuration Guidelines ............................................................. 7-1
PCI Expansion Board Configuration Guidelines............................................................. 7-3
Configuring Your PCI Expansion Boards Using the SCU............................................... 7-3
Boot Devices.................................................................................................................. 7-3
Server Boot Sequence................................................................................................ 7-4
Server Scan Sequence............................................................................................... 7-5
Boot Device Assignment Example.............................................................................. 7-6
PCI Scan Order Example ....................................................................................... 7-6
Identifying PCI Devices in the SCU............................................................................. 7-8
Installing Expansion Boards ........................................................................................... 7-10
Adding ISA Expansion Boards.................................................................................... 7-10
Installing ISA Expansion Boards................................................................................. 7-11
Installing PCI Expansion Boards................................................................................. 7-13
Adding PCI Expansion Boards.................................................................................... 7-15
Relocating Expansion Boards..................................................................................... 7-16
8
Connecting SCSI Adapters
Introduction..................................................................................................................... 8-1
SCSI Configuration Guidelines....................................................................................... 8-1
SCSI Controller Cable Configuration.............................................................................. 8-1
Single Channel SCSI Configuration............................................................................ 8-2
9
Server Security Features
Introduction..................................................................................................................... 9-1
Security Door and Side Panel Chassis Lock.................................................................. 9-2
Padlock Ring .................................................................................................................. 9-3
Administrative and User Password................................................................................. 9-3
If You Forget Your Password......................................................................................... 9-4
Additional Security Features........................................................................................... 9-6

Contents
iv
10
Troubleshooting
Introduction..................................................................................................................... 10-1
Initial Troubleshooting..................................................................................................... 10-2
Running the Diagnostics................................................................................................. 10-3
Diagnostics Utility Keys............................................................................................... 10-4
Server Troubleshooting.................................................................................................. 10-5
Disk Drive Troubleshooting............................................................................................. 10-8
Tape Drive Troubleshooting ........................................................................................... 10-11
Monitor Troubleshooting................................................................................................. 10-12
CD-ROM Troubleshooting.............................................................................................. 10-13
Diskette Drive Troubleshooting....................................................................................... 10-14
11
Field Service Replacement
Introduction..................................................................................................................... 11-1
Recommended Tools..................................................................................................... 11-1
Other Materials Needed.............................................................................................. 11-2
Special Tools Required............................................................................................... 11-2
Remedial Diagnostic Test Software............................................................................ 11-2
Virus Software Information ......................................................................................... 11-2
BIOS Version Information........................................................................................... 11-2
Restoring the Serial Number.......................................................................................... 11-3
Removing and Replacing Components.......................................................................... 11-3
Removing and Replacing the Power Supply and Control Assembly.............................. 11-4
Removing and Replacing the Diskette Drive.................................................................. 11-6
Removing and Replacing the CD-ROM Drive................................................................ 11-8
Removing and Replacing the Drive Bay Cooling Fan..................................................... 11-10
Removing and Replacing the Lower Cooling Fan ......................................................... 11-12
Removing and Replacing the Speaker........................................................................... 11-14
Replacing the Lithium Battery......................................................................................... 11-15
Removing and Replacing the Main Logic Board............................................................. 11-18
12
Field Service IPB
Introduction..................................................................................................................... 12-1
Server Front View........................................................................................................... 12-2
Server Left-Side View..................................................................................................... 12-4
Miscellaneous................................................................................................................. 12-6
Labels and Nameplates.................................................................................................. 12-6

Contents
v
PRIORIS XL 6000
13
Field Service Notes
Introduction..................................................................................................................... 13-1
14
Power Up and Boot Sequence
Power On Self Test........................................................................................................ 14-1
Server Boot Sequence................................................................................................... 14-2
Bootable CD-ROM...................................................................................................... 14-2
Drive A or Drive C....................................................................................................... 14-2
Drive C Assignment.................................................................................................... 14-2
15
Product Reference and Support
Introduction..................................................................................................................... 15-1
A
Technical Specification
Introduction..................................................................................................................... A-1
Server Specifications...................................................................................................... A-1
Performance Specifications........................................................................................ A-2
Server Dimensions ..................................................................................................... A-2
Environmental Specifications...................................................................................... A-3
ISA Expansion Slots....................................................................................................... A-3
PCI Local Bus Expansion Slots...................................................................................... A-3
Power Supply Input Power Requirements...................................................................... A-4
Power Supply Output Specifications............................................................................... A-4
Power Cord Requirements............................................................................................. A-4
Environmental Features................................................................................................. A-5
Main Logic Board Jumper Settings................................................................................. A-6
Server CPU Voltage and Temperature Ranges............................................................. A-8
CPU Voltage Range ................................................................................................... A-8
VRM Voltage Range................................................................................................... A-8

Contents
vi
B
Device Mapping
Introduction..................................................................................................................... B-1
CPU Memory Address Map........................................................................................ B-2
I/O Address Map......................................................................................................... B-2
Server Interrupt Levels ............................................................................................... B-3
PCI Configuration Space Address Map...................................................................... B-3
C
SCU Features
Introduction..................................................................................................................... C-1
Systems Group........................................................................................................... C-3
Memory Subsystem Group......................................................................................... C-3
Onboard Disk Controllers............................................................................................ C-3
Onboard Communication Devices.............................................................................. C-4
Floppy Drive Subsystems Group................................................................................ C-5
BIOS Language Support Group ................................................................................. C-5
Keyboard (KB) and Mouse Subsystem Group........................................................... C-6
Console Redirection.................................................................................................... C-6
Security Subsystems Group....................................................................................... C-7
Boot Subsystem Group .............................................................................................. C-8
SCSI ROM BIOS Options Group................................................................................ C-8
Management Subsystem Group................................................................................. C-9
System Management Options.................................................................................... C-10
D
Caring For Your Server
Introduction..................................................................................................................... D-1
Cleaning the Server........................................................................................................ D-1
Cleaning the Screen....................................................................................................... D-1
Cleaning the Mouse........................................................................................................ D-2
Moving the Server.......................................................................................................... D-2
Packing the Server ..................................................................................................... D-3
Installing the Server at a New Location....................................................................... D-3

vii
PRIORIS XL 6000
P
Preface P
This
Service Maintenance Manual
is a troubleshooting guide that can be used
for reference when servicing Prioris XL 6000 Series servers.
Digital reserves the right to make changes to this
Service Maintenance Manual
without notice. Accordingly, the illustrations and procedures in this document
might not apply to all Prioris XL 6000 Series servers to be serviced since many
of the diagnostic tests are designed to test more than one product.
CAUTION: Digital recommends that only A+ certified
engineers attempt to repair this equipment. All
troubleshooting and repair procedures are detailed to support
subassembly/module level exchange. Because of the
complexity of the individual boards and subassemblies, no
one should atttempt to make repairs at the component level or
make modifications to any printed circuit board. Improper
repairs can create a safety hazard. Any indications of
component replacement or circuit board modifications might
void any warranty or exchange allowances.

Preface
viii
Organization
This guide contains the following:
• Chapter 1:
Introduction This chapter provides information about your
server such as: features, server software and documentation,
diagnostic software, server utilities and technical support, and ergonomic
information.
• Chapter 2:
Server Software and Utilities
This chapter describes the
server software and utilities that are supplied with your server.
• Chapter 3:
Server Components
This chapter provides information about
the server’s components and associated procedures such as removing the
side panel.
• Chapter 4:
Server Management This chapter describes how to
manage your server using a network manager, specifically Digital’s
ServerWORKS Manager. Options for Prioris XLe configurations.
• Chapter 5
Installing Additional Memory This chapter describes how
to install additional memory on the main logic board.
• Chapter 6
Installing Disk and Tape Drives This chapter describes
how to install optional disk drives, tape drives, and an external storage
box.
• Chapter 7
Installing Expansion Boards This chapter describes how
to install ISA and PCI expansion boards.
• Chapter 8
Connecting SCSI Adapters This chapter describes how to
connect mass storage devices to the onboard SCSI controller.
• Chapter 9
Server Security Features This chapter describes the
various security features that are available to prevent server or data
theft.

Preface
ix
PRIORIS XL 6000
• Chapter 10 Troubleshooting This chapter describes initial and advanced
troubleshooting solutions.
• Chapter 11:
Field Service Replacement This chapter describes field
service replacement procedures. For example, the main logic board, power
supplies, fans, etc.
• Chapter 12:
Field Service Illustrated Parts Breakdown This chapter lists
orderable part numbers for Field Replaceable Units (FRUs).
• Chapter 13:
Field Service Notes This chapter enables field service
personnel to record pertinent service information.
• Chapter 14:
Power Up and Boot Sequence This chapter desribes the
server’s power up and boot sequence.
• Chapter 15:
Product Reference and Support This chapter lists product
reference and support information.
• Appendix A:
Technical Specifications
— This appendix lists server
operating specifications. Also included is jumper information on the
main logic board. It also provides a list and description of error
messages that might display and error codes that might sound if a
failure occurs.
• Appendix B:
Device Mapping
— This appendix provides a series of
tables listing mapping and address information related to server memory
and various main logic board devices (keyboard controller, interrupt
controller, Direct Memory Access (DMA) controller, etc.).
• Appendix C:
SCU Features
— This appendix lists the available SCU
resource and configuration options.
• Appendix D:
Caring for your Server
— This appendix provides suggestions
for cleaning and moving your server.

Preface
x
Conventions
Convention
Example Description
Installation Guide Italics are typically used for titles, comments, and references
to other sections of this document or other documents.
c:\windows>
SCU.BAT
Monospaced text indicates information that your server or
software displays. For example, a directory path or error
message.
Monospaced text can also indicate a command that you need
to enter to run an application or utility.
[Enter] Square brackets surrounding text represents a keyboard key.
[Ctrl]+[Alt]+[Del] A plus sign indicates that the keys shown should be pressed
at the same time.

Preface
xi
PRIORIS XL 6000
Abbreviations
Abbreviation Meaning
BIOS Basic input/output system
CPU Central processing unit
DIMM Dual in-line memory module
DMA Direct memory access
DRAM Dynamic random access memory
ECC Error correction code
ECP Extended capabilities port
EPP Enhanced parallel port
FRU Field replaceable unit
h An h suffix to a numerical value denotes hexadecimal
numbers. For example, 0F8h equals 0F8 hexadecimal.
IDE Integrated drive electronics
I/O Input/output
ISA Industry standard architecture
MS-DOSä Microsoft Disk Operating System
PCI Peripheral component interconnect
POST Power-on self test
RAM Random access memory
ROM Read only memory
RTC Real-time clock
SCSI Small computer system interface
SCU System configuration utility
VGA Video graphics array
Windows NT Microsoft Windows NT operating system software
ZIF Zero insertion force

Preface
xii
Special Notices
Three special notices are used to emphasize specific information.
WARNING: Indicates the presence of a hazard that can
cause personal injury if the hazard is not avoided.
CAUTION: Indicates the presence of a hazard that might
cause damage to hardware or that might corrupt software.
NOTES: Used to provide additional information.

Preface
xiii
PRIORIS XL 6000
Typical Prioris XL 6000 Series Server
NOTE: Your monitor, keyboard, and mouse might look different.

1-1
PRIORIS XL 6000
1
Introduction 1
The Prioris XL 6000 Series server is a high-performance, highly-scaleable
network and application server featuring the latest in modular CPU and storage
technology. The Prioris XL 6000 Series server provides the following features:
Reliability/Availability
CPU
Single (1P) Pentium Pro processor mode. The
CPU operates using a 64-bit memory interface and
an internal L2 cache.
Error Correction Code
(ECC) Protested Memory
Recovery from single-bit cache and memory errors.
Power Supply
Shipped with a 300 watt power supply for normal
operation.
Variable Fan Speed
Automatically adjusts fan speed according to
ambient temperature.
Internal Sensors
Monitors internal server temperatures, fan
operation, and power supply temperatures and
voltages.

Introduction
1-2
Server Expansion
Flexible Memory
Architecture
ECC memory support. Server memory can be
upgraded from 16 MB to 512 MB on the main logic
board.
Two ISA Expansion
Slots and Three PCI
Expansion Slots
Accommodates industry-standard expansion boards
such as network, Small Computer System Interface
(SCSI), and modems.
Integrated SVGA Video
Controller
Supports management and configuration applications
locally (on the main logic board) without use of an
expansion slot.
Single Channel SCSI
Controller
Supports narrow and fast wide external and internal
SCSI devices.
Capacity for Eight
Internal Storage
Devices
Accommodates one CD-ROM drive (option on some
Prioris XLe 6000 Series configurations), a 3 1/2 inch
floppy, and four 3½-inch, 1.5-inch high or six 3½-inch,
1-inch high hard disk drives.
External I/O Ports
Two serial ports and one parallel port to support
external options such as a printer, modem, or local
terminal.
External network port
One 10/100Base-T (10/100 Mb/s) port to support an
external network connection.
Integrated Network
Controller
Provided by an Intel PCI LAN controller on the main
logic board.

Introduction
1-3
PRIORIS XL 6000
Server Management and Security
Server Diagnostics
Allows local and remote diagnosis of server problems.
Hardware Configuration
Allows local and remote server configuration.
RAM-Based Error Log
Records startup error messages.
Firmware Upgrade
Utility
Upgrades firmware versions.
Key Lock
Limits access to server components.
Server Software and Documentation
The following software and documentation are supplied with your server:
• ServerWORKS Manageability Suite contains ServerWORKS Quick
Launch, ServerWORKS Manager (The CD-ROM drive is an option on
some Prioris XLe 6000 Series configurations.), and licenses.
− ServerWORKS Quick Launch consists of a bootable CD-ROM
disk and reference guide. The Quick Launch program steps you
through the initial server setup and operating system installation
process. (The CD-ROM drive is an option on some Prioris XLe
6000 Series configurations.)
Refer to the ServerWORKS Quick Launch Reference Guide and the
ReadMe.txt file, which is located on the Quick Launch CD-ROM.
− ServerWORKS Manager consists of two CD-ROMs, several
floppy diskettes, User Guide, and supporting documentation
(optional on the Prioris XLe 6000 Series).