Dimplex 5011139048455 User manual

08/35674/0 Issue 6
OCN 11797
SILVERTON
SVT20
The product complies with the required Product Safety, Electromagnetic Compatibility and Environmental Standards.
This product is fully compliant with LVD,EMC. RoHs and EcoDesign Directives.

Table of Contents
Welcome and Congratulations ..................................................... 2
Important Instructions ................................................................... 3
Site Selection and Preparation ..................................................... 4
Log Grate Assembly...................................................................... 6
Log Grate Installation................................................................... 11
Operation .................................................................................... 12
Maintenance ............................................................................... 13
Additional Information ................................................................. 14
Troubleshooting .......................................................................... 15
Always use a qualied technician or service agent to repair this Log grate
Note: Procedures and techniques that are considered important enough to emphasise
Caution: Procedures and techniques which, if not carefully followed, will result in damage to the
equipment
Warning: Procedures and techniques which, if not carefully followed, will expose the user to risk
of re, serious injury or death.
The sump and the water tank in this product are treated with a biocidal product, Silver Biocide.
This conforms with the latest relevant ISO standard
1

Welcome and Congratulations
Thank you and congratulations for choosing to purchase a Silverton from Dimplex.
Please carefully read and save these instructions.
Caution: Read all instructions and warnings carefully before starting installation. Failure to follow
these instructions may result in a possible electric shock, re hazard and will void the warranty
Please record your model and seriel number below for future reference: model and serial number
can be found on the Model and Serial Number Label located on the side of the Silverton
Model Number: _________________
Serial Number: __________________
2

Important Instructions
Please read this information guide carefully to be able to safely install, use and maintain your
product
When using electrical appliances, basic precautions should always be followed to reduce the risk
of re, electrical shock and injury to persons, including the following:
1. WARNING
This appliance carries a DO NOT COVER warning. Do not place material or garments on, or
obstruct the air circulation around the appliance.
2. DAMAGE
Do not use this heater if it has been dropped;
Do not use if there are visible signs of damage to the heater;
If the appliance is damaged, check with the supplier before installation and operation.
If the supply cord is damaged it must be replaced by the manufacturer or service agent or a
similarly qualied person in order to avoid a hazard.
3. LOCATION
Do not use outdoors.
Do not use in the immediate surroundings of a bath, shower or swimming pool.
Do not locate the re immediately below a xed socket outlet or connection box.
4. PLUG POSITIONING
The appliance must be positioned so that the plug is accessible.
Keep the supply cord away from the front of the appliance.
5. UNPLUGGING
In the event of a fault unplug the device.
Unplug the device when not required for long periods.
6. OWNER/USER
This appliance can be used by children aged form 8 years and above and persons with reduced
physical, sensory or mental capabilities or lack of experience and knowledge if they have been
given supervision or instruction concerning use of the appliance in a safe way and understand the
hazards involved. Children shall not play with the appliance. Cleaning and user maintenance shall
not be made by Children without supervision.
Children of less than 3 years should be kept away unless continuously supervised. Children aged
from 3 years and less than 8 years shall only switch on/o󰀨 the appliance provided that it has been
placed or installed in its intended normal operating position and they have been given supervision
or instruction concerning use of the appliance in a safe way and understanding the hazards
involved. Children aged from 3 years and less than 8 years shall not plug in, regulate and clean
the appliance or perform user maintenance.
7. ELECTRCITY
Before switching on, please read the safety advice and operating instructions.
Note: This appliance is only to be used with the power supply unit provided.
Only plug this appliance into a supply that corresponds to that displayed on the power
supply unit. The appliance must only be supplied at extra low voltage corresponding to the
markings on the appliance
3

Site Selections and Preparation
This section provides instructions for selecting a location and preparing the site to install the Log
Grate
1. Select a suitable location that ensures the Log Grate is sitting on a hard level surface for
optimum ame e󰀨ect
2. Allow for approximately 5cm of clearance behing the unit ( from the frame to the back of the
mantle) and 20cm directly above the back log to allow for removal of the Rell Container.
3. Carefully unpack all of the components from the box.
Caution: Handle the logs carefully, that are fragile and can easily crack or break if dropped.
4
1
3
2
4
5
6
7
CAUTION - Some parts of this product can become very hot and cause burns. Particular attention
has to be given where children and vulnerable people are present.
This instruction can be found at WWW.DIMPLEX.CO.UK
8. USAGE
Do not burn wood or other materials in the log grate
WARNING:
Do not use this heater in small rooms when they are occupied by persons not capable of leaving
the room on their own, unless constant supervision is provided.
To reduce the risk of re, keep textiles, curtains, or any other ammable material a minimum
distance of 1 m from the air outlet.
Use this heater on a horizontal and stable surface, or x it to the wall, as applicable.

4. Unpack the transducer (contained within the water reservoir) which has been wrapped to protect
it during shipping. See Figure 1.
To access the transducer;
• Remove the top cover by turning the retaining tabs on both ends of the water reservoir.
• Remove any packaging material.
• Install the transducer so that it is sitting level in the circular holding area in the resevoir.
• Orientate the transducer wire so that it does not sit directly above the Emitter and the wire
passes through the slit in the side of the tank.
• Reinstall the top cover and ensure both retaining tabs have been turned so that they are pointing
inwards.
Note: Completely assemble the unit before lling the water
5

Log Grate Assembly
Caution: Handle logs carefully, they are fragile
and can easily crack or break, if dropped.
6

Each log is a separate component that needs to be placed on the grate. Position each log so that
the hook and loop pad on the backside of the log lines up with the corresponding hook and loop
pad on the log grate. These pads assist with securing the logs to the grate.
Note: Each of these logs are hand made, and as such, the hook and loop pads on the logs and
grate may not align perfectly, therefore, we have included additional pads should you need to
reposition them.
Each of the logs contain LED lights to create a ickering e󰀨ect. During the assembly, each log
requires the electrical connectors on the log and grate to be connected as they are being placed.
In some cases, these wires can have tie wraps added to prevent the wires from being seen after
nal assembly. (not included)
7
Log Grate Assembly

8
Log Grate Assembly

9
Log Grate Assembly

Caution: Ensure that the logs
are placed so that they are not
blocking the ame e󰀨ect outlet
10
Log Grate Assembly

Only use ltered tap water in this appliance.
Once installed, never move this appliance or lay it on its back, without draining the water from the
sump and water tank.
If you intend not using the appliance for longer than 1 week, drain the water from the reservoir and
rell container.
The rell container, reservoir, cover and container cap must be cleaned once every week,
particularly in hard water areas.
1) Fill and install the Rell Container.
Note: During initial installation, the Rell Container shouldd be relled after the Reservoir has lled
to ensure maximum operation time.
2) Make sure sure the On/O󰀨 switch is switched to O󰀨 (refer to Operating Instruction section)
3) Assemble power adapter (Figure 2). Plug the power adaptor into the front of the unit, then plug
the unit into a power socket
11
Log Grate Installation

Operation
The manual controls for the Log Grate are located on the right side (Figure 3).
A. On /Standby Switch.
Supplies power to the Log Grate
B. Momentary Button
Pressing this button toggles between Logs, Logs and ame e󰀨ect, and O󰀨.
Remote Control
The unit is supplied with a radio frequency remote control. This remote control has a range of
approximatly 15m. It does not have to be pointed at the replace and can pass through most
obstacles (including walls). It is supplied with one of 243 independent frequencies to prevent
interference with other units. The frequency designation is indicated on the back of the remote
control.
Note: Before attempting any operation with the remote control, pull the plastic insulator strip out
from between the remote casing and the battery cover (Figure 4).
Remote Control Initialisation/Reprogramming
Follow these steps for remote control initialisation and if required, re-initialisation;
1. Unplug the power adaptor from the unit.
2. Wait a minimum of ve seconds and then plug the power adapter back into the unit
3. Within ten seconds of re-acquiring power, press the ON button located on the remote
control (Figure 4)
This will synchronize the remote control and the receiver
Remote Control Usage
Pressing the On button, on the remote control, switches between the two levels:
Level 1: The Logs and lights are turned on.
Level 2: The logs and lights remain on and the ame e󰀨ect is activated.
The replace can be turned o󰀨 at any point by pressing the OFF button on the remote control.
12

Note: Once the mist has been activated, the unit will have to be turned O󰀨, using either the
momentary button, on the unit, on the O󰀨 button or the remote control, then back on to return to
Level 1 - Logs and Lights only in operation.
Battery Replacement
To replace the battery,
1. Slide the battery cover open on the remote control (Figure 4)
2. Install one 12v (A23) battery in the battery holder
3. Close the battery cover
Maintenance
Warning: Disconnect the power before attempting any maintenance or cleaning to reduce the risk
of re, electric shock or damage to persons.
Log Grate Surface Cleaning
Use a warm damp cloth only to clean surfaces of the Log Grate. Do not use abrasive cleaners.
Water Reservoir
Note: There is no need to remove any of the logs or move the unit to access the water storage
system. However if you decide to to move the unit to perform any cleaning, ensure that the logs
are stable before cleaning.
The water storage system is located behind the back log. It can easily be removed by lifting each
of the components directly up. (Figure 5).
Note: There are tabs, on each end, that need to be turned to release the component
Caution: Only ltered tap water should be used in the unit to prevent scaling of the components
If you do not intend on using the unit for longer than 1 week, empty and drain the unit of water, and
dry all of the water containing components.
It is recommended that all of the water containing components are cleaned with soap and water on
13
Standby
Button
On
Button

a weekly basis. A small brush has been included to assist in cleaning di󰀩cult items/areas i.e. the
transducer
Caution: Do not put plastic components into the dishwasher.
Note: If you need to move the unit ensure that all of the components that contain water have been
emptied before relocating.
Additional Information
AFTER SALES SERVICE
Your product is guaranteed for one year from the date of purchase. Within this period, we undertake to repair or
exchange this product free of charge (excluding lamps & transducer disc and subject to availability) provided it has
been installed and operated in accordance with these instructions. Your rights under this guarantee are additional to
your statutory rights, which in turn are not a󰀨ected by this guarantee.
Should you require after sales information or assistance with this product please go to www.dimplex.co.uk and select
“Customer Support” or ring our help desk on 0344 879 3588 (UK) or 01 842 4833 (R. O. I.). Spare parts are also
available on the web site. Please retain your receipt as proof of purchase.
RECYCLING
At the end of the electrical products useful life it not be disposed of with household waste. Please recycle
where facilities exist. Check with your Local Authority or retailer for recycling advice in your country.
14

Symptom Cause Corrective Action
The ame e󰀨ect will
not start.
Mains plug is not plugged in.
Low water level.
Low voltage connector not connected
properly. (See Fig.5)
The Transducer Unit is not sitting correctly in
the sump
Check plug is connected to wall socket
correctly.
Check that the water tank is full and there is
water in the sump.
Check that the connector is inserted
correctly. (See Fig.5)
Ensure the Transducer in sitting down into
the moulded recess in the sump
The ame e󰀨ect is too
low.
The Metal Disc in the transducer might be
dirty.
The wire from the Transducer Unit is sitting
over the metal disc
Clean the Metal Disc with soft brush
supplied. See ‘Maintenance.’ for a step by
step procedure.
Direct the wire to the back of the sump and
make sure it sits into the side slot exiting the
sump.
Unpleasant smell
when unit is used.
Dirty or stale water.
Using unltered tap water.
Clean the unit as described under
maintenance.
Use only ltered tap water.
Main lamps are not
working and there are
no ames or smoke.
There is no water in the water tank Follow instructions under
Maintenance, ‘Filling the water tank’.
Check the plug is connected to the wall
socket correctly and that Switch ‘A’ Fig. 3 is
in the ‘ON’ ( I ) position.
Troubleshooting
PATENT / PATENT APPLICATION
Products within the Optimyst range are protected by one or more of the following patents and patent applications:
Great Britain GB 2402206, GB 2460259, GB 2460453 , GB 2418014, GB 2465738, GB 2449925, GB 2465537 , GB
2455277 , GB1020534.2, GB1020537.5, GB1110987.3
United States US 7967690, US 2010299980, US 2011062250, US 2008028648, US 13/167,042
Russia RU2008140317
European EP 2029941, EP 2201301, EP 2315976, EP 1787063, EP07723217.1 , EP11170434.2, EP 11170435.9
China CN 101883953, CN 200980128666.2, CN 101057105, CN 101438104
Australia AU 2009248743, AU 2007224634
Canada CA 2725214, CA 2579444, CA 2645939
International Patent Application WO 2006027272
South Africa ZA 200808702
Mexico MX 2008011712
Korea KR 20080113235
Japan JP 2009529649
Brazil BR P10708894-9
India IN 4122/KOLNP/2008
New Zealand NZ 571900
15

OPTIMYST is a trade mark of Glen Dimplex Heating & Ventilation
Dimplex.
MILLBROOK HOUSE
GRANGE DRIVE
HEDGE END
SOUTHAMPTON
TEL: [phone]
WEBSITE: www.dimplex.co.uk
Republic of Ireland Tel. [phone]
c Glen Dimplex Heating & Ventilation.
All rights reserved. Material contained in this publication may not be reproduced in whole or in part, without prior permission in
writing of Glen Dimplex Heating & Ventilation.