Dimplex XHD28L User manual

Owner’s Manual
IMPORTANT SAFETY INFORMATION:
Read this manual first before attempting to install or use this electric heater. Always comply with
the warnings and safety instructions contained in this manual to prevent personal injury or property
damage.
To view the full line of Dimplex products, visit www.dimplex.com
7216430100R02
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Models
XHD28L - 6913840259
XHD28G - 6913840559
XHD26L - 6913830259
XHD26G - 6913830559
XHD23L - 6913820259
XHD23G - 6913820559
XHD33L - 6910090259
XHD33G - 6910090559

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Table of Contents
Conventions used in this manual:
!NOTE: Procedures and techniques considered important enough to emphasize.
CAUTION: Procedures and techniques which, if not carefully followed, will result in
damage to the equipment.
WARNING: Procedures and techniques which, if not carefully followed, will expose the
user to the risk of re, serious injury, or death.
Welcome .............................................................3
IMPORTANT INSTRUCTIONS.........................4
Specications ......................................................6
Installation ...........................................................7
Operation...........................................................10
Maintenance......................................................14
Technical Support..............................................14
Electrical ...........................................................15
Warranty............................................................16

3
Welcome
Thank you for purchasing a Dimplex Electric Fireplace. Please use our
convenient online registration page to record your model and serial numbers for
future reference at:
www.dimplex.com/register
CAUTION: Read all instructions and warnings carefully before starting installation.
Failure to follow these instructions may result in a possible electric shock or re hazard
and will void the warranty.
Serial Number
Model Number
MOD
MODEL / CAT NO
SERIAL NO
NO NEED TO RETURN TO THE STORE
Questions with operation or assembly? Require Parts Information?
Product Under Manufacturer’s Warranty?
Contact us at: www.dimplex.com/customer_support
For Troubleshooting and Technical Support
OR Toll-Free 1-888-346-7539
In order to better serve you, please have your model and serial numbers
ready or register your product online before calling (see above).

4www.dimplex.com
Basic Precautions
When using any electrical appliance,
basic precautions should always be
followed to reduce the risk of fire,
electric shock, and injury to persons.
These precautions include:
① Read all instructions before using
the electric fireplace.
② Extreme caution is necessary
when the firebox is used by or near
children or invalids and whenever
the firebox is left operating and
unattended.
③ Always turn off the fireplace when it
is not in use.
④Do not operate the fireplace with
a damaged power cord or plug or
after the fireplace malfunctions, has
been dropped, or damaged in any
manner. Contact Technical Service
at 1-888-346-7539.
⑤Do not use this firebox outdoors.
⑥ This fireplace is not intended for
use in bathrooms, laundry areas,
or similar indoor locations. Never
locate the fireplace where it may
fall into a bathtub or other water
container.
⑦ Do not run power cord under
carpeting. Do not cover cord with
throw rugs, runners, or similar
coverings. Do not route cord under
furniture or appliances. Arrange
cord away from traffic area and
where it will not be tripped over.
IMPORTANT INSTRUCTIONS
⑧ To disconnect the fireplace, turn
the controls to OFF and remove the
power cord plug from the outlet.
⑨ Connect the power cord to a
properly grounded outlet only.
⑩ Do not insert or allow foreign
objects to enter any ventilation or
exhaust opening as this may cause
an electric shock or fire, or damage
the firebox. To prevent a possible
fire, do not block air intakes or
exhaust in any manner. Do not use
the fireplace on soft surfaces, like a
bed, where openings may become
blocked.
⑪ All electrical heaters have hot and
arcing or sparking parts inside. Do
not use it in areas where gasoline,
paint, or flammable liquids are used
or stored.
⑫ Use this fireplace only as described
in this manual. Any other use not
recommended by the manufacturer
may cause fire, electric shock, or
injury to persons.
⑬ Always plug the fireplace directly
into a wall outlet/receptacle. Never
use the fireplace with an extension
cord or relocatable power tap
(outlet/power strip).
⑭Do not burn wood or other materials
in this fireplace.
⑮ When transporting or storing the
fireplace, keep it in a dry place, free
from excessive vibration, and store
to avoid damage.
SAVE THESE INSTRUCTIONS

5
CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN
NO USER-SERVICEABLE PARTS INSIDE
NOTE: Changes or modications
not expressly approved by the party
responsible for compliance could
void user's authority to operate the
equipment.
Special Precautions
CAUTION: Do not open the unit. There
is a risk of electric shock. There are no
user-serviceable parts inside.
CAUTION: Always use a qualied
technician or service agency to repair
the built-in electric replace.
WARNING: Remote control contains a
small battery. Keep away from children.
If swallowed, seek medical attention
immediately.
WARNING: Do not install battery
backwards, charge, put in re or mix
with used or other battery types as it
may explode or leak causing injury.
DANGER: High temperatures may
be generated under certain abnormal
conditions. Do not partially or fully cover
or obstruct the front of the replace.
!
IMPORTANT INSTRUCTIONS
FCC Compliance
CAUTION: This unit has been tested
and found to comply with the limits
for Class B digital device, pursuant to
part 15 of the FCC Rules. These limits
are designed to provide reasonable
protection against harmful interference
in a residential installation. This unit
generates, uses and can radiate
radio frequency energy and, if not
installed and used in accordance with
the instructions, may cause harmful
interference to radio or television
reception, which can be determined
by turning the unit OFF and ON, the
user is encouraged to try to correct
the interference by one or more of the
following measures:
• Reorient or relocate the receiving
antenna.
• Increase the separation between the unit
and the receiver.
• Connect the unit into an outlet on a
circuit di󰀨erent from that to which the
receiver is connected.
• Consult the dealer or an experienced
radio/TV technician for help.
This unit complies with Part 15 of the FCC
Rules. Operation is subject to the following
two conditions: (1) This unit may not cause
harmful interference, and (2) this unit must
accept any interference received, including
interference that may cause undesired
operation.
FCC CAUTION: Any changes or
modications not expressly approved
by the party responsible for compliance
could void the user’s authority to
operate this equipment.

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Specications
The Dimplex Electric Fireplace offers an alternative to a wood or gas fireplace. It
can give your existing fireplace new life or transform a cabinet or media center of
your own into a stunning focal point.
Specifications
Electrical
Volts: 120 V, 60 Hz
Amps: 12.5 A
Watts: 1465 W
Wiring: Plug-In
Bulb Type: LED
Approvals
NOTE: A 15 Amp, 120 Volt circuit
is required. A dedicated circuit is
preferred, but not essential in all cases.
A dedicated circuit will be required if,
after installation, the circuit breaker
trips or the fuse blows on a regular
basis when the heater is operating.
Additional appliances on the same
circuit may exceed the current rating of
the circuit breaker.
WARNING: Electrical outlet wiring
must comply with local building codes
and other applicable regulations to
reduce the risk of re, electric shock, or
injury to persons.
!
Dimensions:
Model XHD33
Width: 33-1/8" (841 mm)
Height: 23-1/4" (590 mm)
Depth: 7-1/2" (191 mm)
Model XHD28
Width: 27-3/8" (695 mm)
Height: 23-1/2" (597 mm)
Depth: 7-1/2" (191 mm)
Model XHD26
Width: 26" (660 mm)
Height: 18-7/8" (479 mm)
Depth: 7-1/2" (191 mm)
Model XHD23
Width: 23" (584 mm)
Height: 20-1/2" (520 mm)
Depth: 7-1/2" (191 mm)
Weight:
Model XHD33: 38.6 lbs (17.5 kg)
Model XHD 28: 32 lbs (14.5 kg)
Model XHD 26: 25 lbs (11.3 kg)
Model XHD 23: 23 lbs (10.4 kg)
Operating Temperature Range:
-4o to 104o F (-20oto 40o C)

7
Installation
Placement
1. The Dimplex Electric Fireplace does
not require any special venting.
Make sure there is clearance for air
circulation beneath the unit and at
least 1/2" behind it.
CAUTION: Do not install the replace
directly on carpet or similar surfaces
which may restrict air ow.
2. Install the unit in an opening with the
following minimum dimensions:
Model XHD33
A 31-5/8" (802 mm) wide
B 22-5/8" (575 mm) high
C 8" (203 mm) deep
Model XHD28
A 27" (686 mm) wide
B 23-1/8" (587 mm) high
C 8" (203 mm) deep
Model XHD26
A 24-3/8" (619 mm) wide
B 18-1/2" (470 mm) high
C 8" (203 mm) deep
Model XHD23
A 21-1/2" (548 mm) wide
B 20" (508 mm) high
C 8" (203 mm) deep
A
B
C
3. If installing the unit in an existing
fireplace opening, seal all drafts and
vents with a non-fibrous insulation
material to prevent any chimney
debris from falling onto the unit. Do
not install into an existing fireplace
opening that is prone to dampness.

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Installation
Mounting
1. For media models, carefully
disperse the supplied small acrylic
crystals in the media tray of the
firebox, and arrange large acrylic
crystals near the flame panel.
!NOTE: If using media accessory
kit XHDDW-KIT (for XHD26G &
XHD28G) or XHDDW-KIT33 (for
XHD33G), omit supplied crystals,
disperse the river rocks in the media
tray, and arrange driftwood on top.
Media
Tray
2a. If installing into a Dimplex mantel,
first check to see if there are holes
in the side panels near the top as
shown below. If so, align the front
of the firebox (without front glass
installed) with the front face of the
mantel. Install provided screws
into the front holes on the inside
faces of the firebox. The screw will
line up with the hole in the mantel,
securing it in place.
Holes in
side panels

9
2b. If installing into a custom mantel,
or into an existing opening,
secure the firebox by inserting
an appropriate screw through
either the front hole, or back hole
on the inside face of the firebox,
depending on which location
is more appropriate for the
installation.
Installation
Grounding Instructions
This product must be grounded. If it
should malfunction or breakdown,
grounding provides a path of least
resistance for electric current to reduce
the risk of electric shock. This product
is equipped with a cord having an
equipment-grounding conductor and a
grounding plug.
The plug must be plugged into an
appropriate outlet that is properly
installed and grounded in accordance
with all local codes and ordinances.
This product is for use on a 120V
circuit and has a grounding plug that
looks like the plug in the following
figure. Make sure that the product is
connected to an outlet having the same
configuration as the plug. No adapter
should be used with this product.
DANGER: Improper connection of
the equipment-grounding conductor
can result in a risk of electric shock.
Check with a qualied electrician or
serviceman if you are in doubt as
to whether the product is properly
grounded. Do not modify the plug
provided with the product – if it will
not t the outlet, have a proper outlet
installed by a qualied electrician.
Front
Back
If there are no holes on the side panels
of the mantel, remove the screw on the
back bottom flange most convenient
for securing, and use the L-bracket
(provided) to secure the firebox to the
mantel.

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Touch Panel and Remote Controls
The manual controls for the Dimplex Electric Fireplace are located on the front
panel. Touch the hidden control to the right side of the white line to activate the
controls. Select an icon and the digital display will highlight the selection. The
touch panel will return to the hidden state after 5 seconds.
The multi-function IR (infrared) remote control has a range of approximately
30 ft (9 m). To operate, the remote control must be pointed toward the front of the
electric fireplace.
A
B
C
F
D
G
E
H
Operation
A B C D E F
WARNING: The replace must be
installed properly before use.
Indicator Lights

11
Icon Function Description
APower Press to turn unit off or on.
• Unit Off
Press to turn everything off. Press again to turn
unit on with previous settings.
• Unit On
Press to turn unit on with previous settings.
- If the flame effect was on, the flame will
turn on and the previous heat setting will
be activated (on or off). Display will show
current heater temperature setting and, after
2 seconds, the room temperature.
- [remote only] If the flame effect was off, the
previous heat setting will be activated (on or
off).
- [onboard only] If the flame effect was off,
the flame will turn on and the previous heat
setting will be activated (on or off)
BHeat • Heat On
Press to turn heat on (indicated by 1 short
beep). Display will show current heater
temperature setting and, after 2 seconds, the
room temperature. Use the Temperature icon to
change the heater temperature setting.
• Heat Off
Press to turn heat off (indicated by 1 short beep).
NOTE: After the heater is switched o󰀨, the fan will
continue on for 60 seconds before turning o󰀨.
CTemperature Press multiple times to cycle through the 12
temperature settings: 62°F, 64°F, 66°F, 68°F, 70°F,
72°F, 74°F, 76°F, 78°F, 80°F, 82°F, 84°F, On (17°C,
18°C, 19°C, 20°C, 21°C, 22°C, 23°C, 24°C, 25°C,
26°C, 27°C, 28°C, On [continuous operation]).
Press once to display the set temperature. It will
flash for 3 seconds and then display the room
temperature.
Operation

12 www.dimplex.com
Icon Function Description
Disable Heat On the touch panel, press the Heat and Temp
buttons at the same time and hold for 2 seconds
to disable the heater. Press and hold again for
2 seconds to enable the heater.
When the heater is disabled, "--" will display when
Temp button is pressed. The remainder of the
unit's controls will operate in the same fashion.
oC / oF Temp The display can show the temperature reading in
either oC or oF. To change the display, press and
hold the Temp and Flame Speeds buttons at the
same time on the touch panel.
DFlame Speed Press multiple times to toggle through flame
speeds (minimum, medium, maximum). Display
will show current speed number (F1, F2, F3
respectively).
EColor Themes Press multiple times to change the media and
flame base colors. This feature is active only when
the flame effect is on. Display will show theme (t0,
t1, t2, etc.)
Log unit themes:
• Theme t0 - no flame
• Theme t1 - Natural (flame base off)
• Theme t2 - Red highlights
• Theme t3 - Orange highlights
Media unit themes:
• Theme t0 - Midnight mode
• Theme t1 - Media white
• Theme t2 - Media red/orange
• Theme t3 - Media blue
• Theme t4 - Media purple
• Theme t5 - Media green
• Theme to - Prism mode (color cycle)
To choose a custom color, press
Brightness icon. Press again to
return to Prism Mode.
Operation

13
Icon Function Description
FBrightness Press to change the flame and logs brightness.
Display will show b1 (low), b2 (medium), b3 (high).
GFlame Press to turn the flame effect on. Press again to
turn the flame effect off.
NOTE: When the flame effect is off while the heat
is on, the heat indicator light will remain illuminated
to indicate the fireplace heat function is active.
HTimer Press multiple times to change the sleep timer by
0.5 hr from 0.5 hr to 8 hr before turning off. Press
again, the remaining time on the timer displays.
When the timer is active, the timer indicator light
will illuminate.
Resetting the Temperature
Cutout Switch
Should the heater overheat, an
automatic cutout will turn the heater off.
It will not come back on without being
reset.
To reset the cutout switch, unplug the
unit and wait 5 minutes before plugging
it back in.
CAUTION: If you need to
continuously reset the heater,
unplug the unit and call Technical
Support at 1-888-346-7539
Operation

14 www.dimplex.com
General
Inspect the electric firebox regularly,
depending upon conditions, and at a
minimum yearly intervals. Remove dust
and clean with damp cloth as required.
CAUTION: Except for installation and
cleaning described in this manual,
an authorized service representative
should perform any other servicing.
WARNING: Disconnect power by
unplugging the power power and allow
heater to cool before attempting any
maintenance or cleaning to reduce the
risk of re, electric shock, or injury.
Battery Replacement
To replace the battery:
1. Push the release tab toward the
center and slide the battery cover
open.
2. Install 3V Lithium battery in the
battery holder. The positive (+) side
of the battery faces up.
3. Close the battery cover.
CR2025/2032
RELEASE
OPEN
OPEN ---- OUVRIR PUSH ---- POUSSER RELEASE ---- DÉGAGER Lithium Battery--Batterie au lithium
PUSH
Battery must be recycled or
disposed of properly. Check with
your Local Authority or Retailer for
recycling advice in your area.
Maintenance
Support Services
Technical and troubleshooting support,
as well as a list of replacement parts
can be found on:
www.dimplex.com/customer_support.
Technical Support

15
M
AC / DC
120V / 12V
~
IR
REMOTE
M
L
LOGSET ASSEMBLY
FLAME BASE OR MEDIA BED RBG STRIP
FLAME LED LIGHTS
FLICKER MOTOR
BLOWER MOTOR
IR EYE/DISPLAY/CAPACITIVE
TOUCH CONTROL BOARD
MAIN CONTROL
BOARD
G
POWER SUPPLY
NTC
CUTOUT
N
Electrical

16 www.dimplex.com
Two-Year Limited Warranty
Products to which this limited warranty applies
This limited warranty applies to your newly
purchased Dimplex electric replace. This
limited warranty applies only to purchases
made in any province of Canada except
for Yukon Territory, Nunavut, or Northwest
Territories or in any of the 50 States of the
USA (and the District of Columbia) except
for Hawaii and Alaska. This limited warranty
applies to the original purchaser of the
product only and is not transferable.
Products excluded from this limited warranty
Light bulbs are not covered by this limited
warranty and are the sole responsibility of
the owner/purchaser. Products purchased
in Yukon Territory, Nunavut, Northwest
Territories, Hawaii, or Alaska are not covered
by this limited warranty. Products purchased
in these States, provinces, or territories are
sold AS IS without warranty or condition
of any kind (including, without limitation,
any implied warranties or conditions of
merchantability or tness for a particular
purpose) and the entire risk of as to the
quality and performance of the products is
with the purchaser, and in the event of a
defect the purchaser assumes the entire cost
of all necessary servicing or repair.
What this limited warranty covers and for how
long
Products, other than replace surrounds
(mantels) and trims, covered by this limited
warranty have been tested and inspected
prior to shipment and, subject to the
provisions of this warranty, Glen Dimplex
Americas Ltd. (herein called Glen Dimplex
Americas) warrants such products to be free
from defects in material and workmanship for
a period of 2 years from the date of the rst
purchase of such products.
Glen Dimplex Americas replace surrounds
(mantels) and trims covered by this limited
warranty have been tested and inspected
prior to shipment and, subject to the
provisions of this warranty, Glen Dimplex
Americas warrants such products to be free
from defects in material and workmanship
for a period of 1 year from the date of rst
purchase of such products.
The limited 2 year warranty period for
products other than replace surrounds
(mantels) and trims and the limited 1 year
warranty period for replace surrounds
(mantels) and trims also applies to any
implied warranties that may exist under
applicable law. Some jurisdictions do not
allow limitations on how long an implied
warranty lasts, so the above limitation may
not apply to the purchaser.
What this limited warranty does not cover
This limited warranty does not apply to
products that have been repaired (except
by Glen Dimplex Americas or its authorized
service representatives) or otherwise altered.
This limited warranty does further not apply
to defects resulting from misuse, abuse,
accident, neglect, incorrect installation,
improper maintenance or handling, or
operation with an incorrect power source.
What you must do to get service under this
limited warranty
Defects must be brought to the attention of
Technical Service at 1-888-346-7539. Please
have proof of purchase, catalogue/model and
serial numbers available when calling. Limited
warranty service requires a proof of purchase
of the product.
What Glen Dimplex Americas will do in the
event of a defect
In the event a product or part covered by this
limited warranty is proven to be defective in
material or workmanship during (i) the 2 year
limited warranty period for products other
than replace surrounds (mantels) and trims,
and (ii) the 1 year limited warranty period for
surrounds (mantels) and trims, you have the
following rights:
• Glen Dimplex Americas will in its sole
discretion either repair or replace such
defective product or part without charge.
Warranty

17
including, without limitation, all shipping
costs and transportation costs to and from
the authorized dealer’s or service agent’s
place of business and all labour costs. Such
costs shall be the purchaser’s responsibility.
What Glen Dimplex Americas and its dealers
and service agents are also not responsible
for:
IN NO EVENT WILL GLEN DIMPLEX
AMERICAS, OR ITS DIRECTORS,
OFFICERS, OR AGENTS, BE LIABLE TO
THE PURCHASER OR ANY THIRD PARTY.
WHETHER IN CONTRACT, IN TORT, OR ON
ANY OTHER BASIS, FOR ANY INDIRECT,
SPECIAL, PUNITIVE, EXEMPLARY,
CONSEQUENTIAL, OR INCIDENTAL LOSS,
COST, OR DAMAGE ARISING OUT OF
OR IN CONNECTION WITH THE SALE,
MAINTENANCE, USE, OR INABILITY TO
USE THE PRODUCT, EVEN IF GLEN
DIMPLEX AMERICAS OR ITS DIRECTORS,
OFFICERS, OR AGENTS HAVE BEEN
ADVISED OF THE POSSIBILITY OF SUCH
LOSSES, COSTS OR DAMAGES, OR IF
SUCH LOSSES, COSTS, OR DAMAGES
ARE FORESEEABLE. IN NO EVENT WILL
GLEN DIMPLEX AMERICAS, OR ITS
OFFICERS, DIRECTORS, OR AGENTS
BE LIABLE FOR ANY DIRECT LOSSES,
COSTS, OR DAMAGES THAT EXCEED THE
PURCHASE PRICE OF THE PRODUCT.
SOME JURISDICTIONS DO NOT ALLOW
THE EXCLUSION OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATION
OR EXCLUSION MAY NOT APPLY TO THE
PURCHASER.
How State and Provincial law apply
This limited warranty gives you specic legal
rights, and you may also have other rights
which vary from jurisdiction to jurisdiction. The
provisions of the United Nations Convention
on Contracts for the Sale of Goods shall not
apply to this limited warranty or the sale of
products covered by this limited warranty.
If Glen Dimplex Americas is unable to
repair or replace such product or part, or if
repair or replacement is not commercially
practicable or cannot be timely made, Glen
Dimplex Americas may, in lieu of repair
or replacement, choose to refund the
purchase price for such product or part.
• Limited warranty service will be performed
solely by dealers or service agents of Glen
Dimplex Americas authorized to provide
limited warranty services.
• For products other than surrounds
(mantels) and trims, this 2 year limited
warranty entitles the purchaser to on-site
or in-home warranty services. Accordingly,
Glen Dimplex Americas will be responsible
for all labour and transportation associated
with repairing or replacing the product or
part except as follows: (i) charges which
may be levied for travel costs incurred to
travel to the purchaser’s site where the
product is located if the purchaser’s site is
beyond 30 miles (48 km) from the closest
service depot of Glen Dimplex Americas
dealer or service agent; and (ii) the
purchaser is solely responsible for providing
clear access to all serviceable parts of the
product.
• For surrounds (mantels) and trims, this 1
year limited warranty does not entitle the
purchaser to on-site or in-house warranty
services. The purchaser is responsible for
removal and transportation of the surrounds
(mantels) and trims (and any repaired or
replacement product or part) to and from
the authorized dealer’s or service agent’s
place of business. On-site or in-home
services for surrounds (mantels) and trims
may be performed at the purchaser’s
specic request and expense at Glen
Dimplex Americas then current rates for
such services. Glen Dimplex Americas
will not be responsible for, and this limited
warranty shall not include, any expense
incurred for installation or removal of the
surrounds (mantels) or trims or any part
thereof (or any replacement product or part)
Warranty

1-888-346-7539 | www.dimplex.com
In keeping with our policy of continuous product improvement,
we reserve the right to make changes without notice.
© 2021 Glen Dimplex Americas
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