Dimplex EWM-COPPER Quick start guide

PARTS & SERVICE MANUAL
EWM-COPPER
EWM-SS
DFP20-BW1009
7400300000R01

2
TableofContents
OPERATION.........................................................................................................3
MAINTENANCE....................................................................................................5
EXPLODED VIEW................................................................................................7
REPLACEMENT PARTS......................................................................................8
WIRING DIAGRAM...............................................................................................9
TO REPLACE MAIN ON/OFF SWITCH..............................................................10
TO REPLACE FLAME MOTOR/FLAME ROD....................................................11
TO REPLACE HEATER ON/OFF SWITCH........................................................12
TO REPLACE HEATER ASSEMBLY .................................................................13
TO REPLACE HEATER THERMOSTAT CONTROL..........................................14
TO REPLACE REMOTE CONTROL RECEIVER...............................................15
TO REPLACE THE POWER CORD...................................................................16
TROUBLE SHOOTING GUIDE...........................................................................17
APPEARANCE................................................................................................17
HEATER ASSEMBLY .....................................................................................18
NOISE.............................................................................................................20
GENERAL.......................................................................................................21

OPERATION
A 15 Amp, 120-volt circuit is required. A dedicated circuit is preferred but not
essential in all cases. A dedicated circuit will be required if, after installation, the
circuit breaker trips or fuse blows on a regular basis when the heater is
operating. Additional appliances on the same circuit may exceed the current
rating of the circuit breaker.
WARNING: Ensure the power cord is not installed so that it is pinched or against
a sharp edge and ensure that the power cord is stored or secured to avoid
tripping or snagging to reduce the risk of fire, electric shock or injury to persons.
Construction and electrical outlet wiring must comply with local building codes
and other applicable regulations to reduce the risk of fire, electric shock and
injury to persons.
Do not attempt to wire your own new outlets or circuits. To reduce the risk of fire,
electric shock or injury to persons, always use a licensed electrician.
The controls are located on the lower right side of the wall mounted electric
fireplace. (FIGURE 1)
A. MAIN ON/OFF SWITCH
The switch has two ON positions marked with and “Manual”. The
“Manual“ position is for manual operation. In this position the built-in remote
control is by-passed. The position is for operating the unit with the provided
remote control. When in position the unit is operated with the ON and OFF
buttons of the remote control. When the switch is in the center position the unit is
off.
B. HEATER ON/OFF SWITCH
The HEATER ON/OFF SWITCH supplies power to the heater fan and the heater
element.
C. HEATER THERMOSTAT CONTROL
To adjust the temperature to your individual requirements, turn the thermostat
control clockwise all the way to turn on the heater. When the room reached the
desired temperature, turn the thermostat knob counter clockwise until you hear a
click. Leave in this position to maintain the room temperature at this setting. For
additional heat, turn clockwise until you hear the click again and the heater will turn
on. To turn the heater off, switch the HEATER ON/OFF SWITCH to the OFF
position.
3
MOD0 MODA
FIGURE 1 (LOWER RIGHT SIDE)

RESETTING THE TEMPERATURE CUTOFF SWITCH
This unit is equipped with a thermostat that controls the temperature of the room.
It does this by turning the heater on and off. The heater is protected with a safety
device to prevent overheating. Should the heater overheat, an automatic cut out
will turn the heater off and it will not come back on without being reset. To reset
the temperature cut-off switch turn the main power switch to the OFF position
and wait five minutes before switching the unit back on.
CAUTION
If you need to continuously reset the heater, unplug the unit and call Dimplex
North America Limited at 1-800-668-6663.
REMOTE CONTROL USAGE
This fireplace is supplied with a radio frequency remote control. This remote
control has a range of approximately 50 feet (15.25m); it does not have to be
pointed at the fireplace and can pass through most obstacles (including walls). It is
supplied with one of 243 independent frequencies to prevent interference with
other units. The frequency code is indicated on the back of the transmitter.
Note: Ensure that the fireplace 3 position
switch is set to the remote control setting.
To operate, push the ON button to turn fireplace
on, push the OFF button to turn the fireplace off.
BATTERY REPLACEMENT
To replace the battery, slide battery cover open
on the hand held transmitter. Correctly install
one 12 volt (A23) battery in the battery holder.
Close the batter cover.
Remote Control Initialization
This procedure is required every time there is a
loss of power to the remote control in the
fireplace. (I.e. power failure, breaker tripped,
main power switch is turned off)
1. Ensure that power is supplied through main
service panel.
2. Locate manual controls.
3. Toggle the main power switch, to the“ ”
position.
4. Press ON button located on the remote control
transmitter. This will synchronize the remote
control transmitter and receiver.
4

MAINTENANCE
WARNING: Disconnect power before attempting any maintenance or cleaning to
reduce the risk of fire, electric shock or damage to persons.
LIGHT BULB REPLACEMENT
Allow at least 5 minutes for light bulbs to cool before touching bulbs to avoid
accidental burning of skin.
Light bulbs need to be replaced when you notice a dark section of the flame or
when the clarity and detail of the log exterior disappears. There are two bulbs
under the log set which generate the flames and embers.
TOOL REQUIREMENTS: Slot screw driver
HELPFUL HINTS
It is a good idea to replace all light bulbs at one time if they are close to the end of
their rated life. Group replacement will reduce the number of times you need to
open the unit to replace light bulbs.
LOWER LIGHT BULB REQUIREMENTS: Quantity of 3 – 35 Watt Clear Halogen
Lamps, 120 Volt, G9 base. DO NOT EXCEED 35 WATTS PER BULB.
BULB REPLACEMENT 1. Unplug the unit from the outlet.
2. Remove the two mounting screws from the
bottom front of the heater assembly.
(FIGURE 3)
3. Loosen but do not remove the four heater
and light assembly mounting screws
located on the bottom sides of the wall
mounted electric fireplace.(FIGURE 3)
4. Slide the heater and light assembly forward
to release it from the bottom of the wall
mounted electric fireplace(FIGURE 2).
5. Place heater and light assembly on a flat
surface and examine the bulbs to determine
which bulb(s) required replacement
6. Remove the burnt out bulb(s) by gently
pulling straight out of socket. If bulbs are
difficult to remove from socket move the
bulb from side to side while pulling being
careful not to damage the light socket.
7. Insert new bulb(s).
8. Install the heater and light assembly onto
the four mounting screws.
9. Slide the assembly backwards to lock it into
position.
10.Tighten the four heater and light assembly
mounting screws.
11.Install the two front mounting screws.
12.Plug in the wall mounted electric fireplace.
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FIGURE 2
FIGURE 3

6
GLASS CLEANING
The front glass is cleaned in the factory during the assembly operation. During
shipment, installation, handling, etc., the front glass may collect dust particles,
these can be removed by dusting lightly with a clean dry cloth.
To remove fingerprints or other marks, the glass can be cleaned with a damp cloth.
The glass should be completely dried with a lint free cloth to prevent water spots.
To prevent scratching, do not use abrasive cleaners or spray liquids on the glass
surface.
WALL MOUNTED ELECTRIC FIREPLACE SURFACE CLEANING
To remove fingerprints or other marks, the exterior finish can be cleaned with a
damp cloth with a mild detergent. The surface should be completely dried with a
lint free cloth to prevent water spots.
To prevent scratching, do not use abrasive cleaners or spray liquids on any
surface.

EXPLODED VIEW
EWM-COPPER EWM-SS DFP20-BW1009
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01
02
04
05
07
08
11
12

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REPLACEMENT PARTS
Replacement Part Part Number
1 3-Position Switch (On/Off/Remote) 2800071100RP
2 2-Position Switch (On/Off) 2800070200RP
3 Thermostat Knob 8800000300RP
4 Thermostat 2300150100RP
5 Heater Assembly 2000230100RP
6 Cordset 4100040200RP
7 Flicker Motor – EMC Models 2000140300RP
DFP Models 2000220100RP
8 Reflector Rod 5900080600RP
9 Lower Light Harness – Incandescent Light (MOD 0) 2500170100RP
Halogen Light 2500290100RP
10 Grommet 8500260003RP
11 Remote Control Receiver 3000380200RP
12 Remote Control 3000370500RP
13 Partially Reflective Glass 5900210300RP

WIRING DIAGRAM
REMO TE C ONTROL
RECEIVER,
Mo tor
Flicker
assembly
wire
Lampholder
Motor
Blower
bla de of p lug
Wireofwide
24 GA - Red
W ire fro m Cuto ut
Bank
Element
21 21
Switch Switch
3
01
THERMOSTAT
Lamp
Narrow Blade(L)
Wideblade (N)
Cord
MOD 0
9

10
If the unit was operating prior to servicing allow at least 10 minutes for light bulbs
and heating element to cool off to avoid accidental burning of skin.
Disconnect power before attempting any maintenance or cleaning to reduce the
risk of electric shock or damage to persons.
TO REPLACE MAIN ON/OFF SWITCH
1. Unplug the unit from the outlet.
2. Remove the two mounting screws from the bottom front of the heater
assembly.
3. Loosen but do not remove the four heater and light assembly mounting
screws located on the bottom sides of the wall mounted electric fireplace.
4. Slide the heater and light assembly forward to release it from the bottom
of the wall mounted electric fireplace.
5. Place heater and light assembly on a flat surface and remove the six
screws from the upper sides and back of the assembly.
6. Separate the flicker motor and light assembly from the lower assembly.
7. Locate the main on/off switch mounted in the lower cover and disconnect
the wiring clips and connections noting their original locations.
8. Properly orient the new switch and connect all of the wiring clips and
connections.
9. Reassemble in the reverse order as above.

11
If the unit was operating prior to servicing allow at least 10 minutes for light bulbs
and heating element to cool off to avoid accidental burning of skin.
Disconnect power before attempting any maintenance or cleaning to reduce the
risk of electric shock or damage to persons.
TO REPLACE FLAME MOTOR/FLAME ROD
1. Unplug the unit from the outlet.
2. Remove the two mounting screws from the bottom front of the heater
assembly.
3. Loosen but do not remove the four heater and light assembly mounting
screws located on the bottom sides of the wall mounted electric fireplace.
4. Slide the heater and light assembly forward to release it from the bottom
of the wall mounted electric fireplace.
5. Place heater and light assembly on a flat surface and remove the six
screws from the upper sides and back of the assembly.
6. Separate the flicker motor and light assembly from the lower assembly.
7. Locate and disconnect the wiring connections for the flame motor noting
their original locations.
8. Remove the flame motor mounting bracket screws and pull the assembly
out of the mounting bracket.
NOTE: When removing the flame motor some damage may occur to the
flame rod. If flame rod is damaged replace to insure proper operation.
9. To remove the flame rod attach needle nose pliers to the spring on the
motor shaft and pull while rotating in the same direction of the spring
winding.
10.To replace the flame rod attach needle nose pliers to the flame rod spring
and push onto the flame motor shaft while rotating in the same direction of
the spring winding.
11. Properly orient the flame motor and connect all of the wiring clips
connections in their original locations.
12. Reassemble in the reverse order as above.

12
If the unit was operating prior to servicing allow at least 10 minutes for light bulbs
and heating element to cool off to avoid accidental burning of skin.
Disconnect power before attempting any maintenance or cleaning to reduce the
risk of electric shock or damage to persons.
TO REPLACE HEATER ON/OFF SWITCH
1. Unplug the unit from the outlet.
2. Remove the two mounting screws from the bottom front of the heater
assembly.
3. Loosen but do not remove the four heater and light assembly mounting
screws located on the bottom sides of the wall mounted electric fireplace.
4. Slide the heater and light assembly forward to release it from the bottom
of the wall mounted electric fireplace.
5. Place heater and light assembly on a flat surface and remove the six
screws from the upper sides and back of the assembly.
6. Separate the flicker motor and light assembly from the lower assembly.
7. Locate the heater on/off switch mounted in the lower cover and disconnect
the wiring clips and connections noting their original locations.
8. Properly orient the new switch and connect all of the wiring clips and
connections.
9. Reassemble in the reverse order as above.

13
If the unit was operating prior to servicing allow at least 10 minutes for light bulbs
and heating element to cool off to avoid accidental burning of skin.
Disconnect power before attempting any maintenance or cleaning to reduce the
risk of electric shock or damage to persons.
TO REPLACE HEATER ASSEMBLY
1. Unplug the unit from the outlet.
2. Remove the two mounting screws from the bottom front of the heater
assembly.
3. Loosen but do not remove the four heater and light assembly mounting
screws located on the bottom sides of the wall mounted electric fireplace.
4. Slide the heater and light assembly forward to release it from the bottom
of the wall mounted electric fireplace.
5. Place heater and light assembly on a flat surface and remove the six
screws from the upper sides and back of the assembly.
6. Turn the heater and light assembly over and remove the four heater
mounting screws.
7. Separate the flicker motor and light assembly from the lower assembly.
8. Locate the heater assembly and disconnect the wiring clips and
connections noting their original locations.
9. Properly orient the heater assembly and connect all of the wiring clips and
connections.
10.Reassemble in the reverse order as above.

14
If the unit was operating prior to servicing allow at least 10 minutes for light bulbs
and heating element to cool off to avoid accidental burning of skin.
Disconnect power before attempting any maintenance or cleaning to reduce the
risk of electric shock or damage to persons.
TO REPLACE HEATER THERMOSTAT CONTROL
1. Unplug the unit from the outlet.
2. Remove the two mounting screws from the bottom front of the heater
assembly.
3. Loosen but do not remove the four heater and light assembly mounting
screws located on the bottom sides of the wall mounted electric fireplace.
4. Slide the heater and light assembly forward to release it from the bottom
of the wall mounted electric fireplace.
5. Place heater and light assembly on a flat surface and remove the six
screws from the upper sides and back of the assembly.
6. Separate the flicker motor and light assembly from the lower assembly.
7. Locate the heater thermostat mounted in the lower cover and disconnect
the wiring clips and connections noting their original locations.
8. Remove the thermostat control knob to expose the mounting screws.
9. Remove the mounting screws and remove the heater thermostat control
switch.
9. Properly orient the new thermostat and connect all of the wiring clips and
connections.
10.Reassemble in the reverse order as above.

15
If the unit was operating prior to servicing allow at least 10 minutes for light bulbs
and heating element to cool off to avoid accidental burning of skin.
Disconnect power before attempting any maintenance or cleaning to reduce the
risk of electric shock or damage to persons.
TO REPLACE REMOTE CONTROL RECEIVER
1. Unplug the unit from the outlet.
2. Remove the two mounting screws from the bottom front of the heater
assembly.
3. Loosen but do not remove the heater / light assembly mounting screws (4)
located on the bottom sides of the wall mounted electric fireplace.
4. Slide the heater and light assembly forward to release it from the bottom
of the wall mounted electric fireplace.
5. Place heater and light assembly on a flat surface and remove the six
screws from the upper sides and back of the assembly.
6. Separate the flicker motor and light assembly from the lower assembly.
7. Locate the remote control receiver board mounted in the lower assembly
cover and disconnect the wiring clips and connections noting their original
locations.
8. Remove receiver board by cutting the 4 plastic mounting posts located on
the 4 corners, flush to the board and then pulling the board off the
remainder of the posts.
9. Push the remaining posts out through the heater assembly cover panel
and insert the replacement posts into the same holes. (Posts are supplied
with replacement board).
10.Properly orient the new board and connect all of the wiring clips and
connections.
11.Reassemble in the reverse order as above.

16
If the unit was operating prior to servicing allow at least 10 minutes for light bulbs
and heating element to cool off to avoid accidental burning of skin.
Disconnect power before attempting any maintenance or cleaning to reduce the
risk of electric shock or damage to persons.
TO REPLACE THE POWER CORD
1. Unplug the unit from the outlet.
2. Remove the two mounting screws from the bottom front of the heater
assembly.
3. Loosen but do not remove the four heater and light assembly mounting
screws located on the bottom sides of the wall mounted electric fireplace.
4. Slide the heater and light assembly forward to release it from the bottom
of the wall mounted electric fireplace.
5. Place heater and light assembly on a flat surface and remove the six
screws from the upper sides and back of the assembly.
6. Separate the flicker motor and light assembly from the lower assembly.
7. Locate and disconnect the power cord wiring connections noting their
original locations.
8. With needle nose pliers grasp the power cord strain relief grommet from
inside the lower cover and push while twisting to remove.
9. Pull the power cord out through the hole in the lower cover.
10.Install the new power cord through the hole in the lower cover and connect
all of the wiring connections in their original locations.
11.Install the power cord retaining grommet on the power cord and insert into
the hole in the lower cover.
12.Reassemble in the reverse order as above.

TROUBLE SHOOTING GUIDE
APPEARANCE
Problem Flame frozen.
Probable Cause Loose wiring or defective flame motor.
Solution Check all wiring for loose connections, repair/replace
as necessary. If wiring connections are suitable,
replace flame motor.
Service Manual Reference Page 9
Problem Flame not bright, flame not visible.
Probable Cause Loose wiring or burnt light bulb(s).
Solution Check all wiring for loose connections, repair/replace
as necessary. Check upper and lower light bulb(s).
Replace burnt bulbs with factory specified bulbs.
Service Manual Reference Page 7
Problem Flame shudder.
Probable Cause Defective flame motor.
Solution Replace flame motor with a new one.
Service Manual Reference Page 9
Problem Log set dim, ember bed not glowing.
Probable Cause Loose wiring or burnt light bulb(s).
Solution Check all wiring for loose connections, repair/replace
as necessary. Check upper and lower light bulb(s).
Replace burnt ones with factory specified bulbs.
Service Manual Reference Page 7
Problem Fireplace does not turn on.
Probable Cause Defective main power on/off switch or loose wiring.
Solution Check all wiring for loose wiring connections,
repair/replace as necessary. If all wiring connections
are suitable check the main on/off switch for proper
operation. Replace switch as necessary.
Service Manual Reference Page 8
17

TROUBLE SHOOTING GUIDE
HEATER ASSEMBLY
Problem Heating element is glowing red.
Probable Cause Normal operation or defective heating assembly.
Solution Small glowing sections of the element are considered
normal. If larger glowing sections are causing the
heater to trip the thermal cut out, unplug, discontinue
use and replace the heater assembly.
Service Manual Reference Page 11
Problem Heater is not turning on.
Probable Cause Defective switch or loose wiring or defective heater
assembly.
Solution Check all wiring for loose wiring connections,
repair/replace as necessary. If all wiring connections
are suitable check heater on/off switch & heater
assembly for proper operation. Replace as
necessary.
Service Manual Reference Heater on/off switch Page 10
Heater assembly Page 11
Problem Heater fan turns on but heater lacks heat.
Probable Cause Improper operation or defective thermostat or loose
wiring.
Solution See page 3 of the service manual for heater
thermostat operation. Check all wiring for loose wiring
connections, repair/replace as necessary. If all wiring
connections are suitable check heater thermostat for
proper operation. Replace as necessary.
Service Manual Reference Operation Page 3
Thermostat replacement Page 12
18

TROUBLE SHOOTING GUIDE
HEATER ASSEMBLY
Problem Heater is not turning off.
Probable Cause Defective switch or loose wiring or defective heater
assembly.
Solution Check all wiring for loose wiring connections,
repair/replace as necessary. If all wiring connections
are suitable check heater on/off switch & heater
assembly for proper operation. Replace as
necessary.
Service Manual Reference Heater on/off switch Page 10
Heater assembly Page 11
Problem Heater fan runs continuously.
Probable Cause Normal operation or loose wiring or defective switch
or defective heater assembly.
Solution Normal operation is when the heater fan runs when
the heater switch is in the ON position. If the heater
runs when the switch is in the OFF position check all
wiring for loose connections, repair/replace as
necessary. If all wiring connections are suitable check
heater on/off switch & heater assembly for proper
operation. Replace as necessary.
Service Manual Reference Operation Page 3
Heater on/off switch Page 10
Heater assembly Page 11
Problem Heater emits an odor.
Probable Cause Normal operation or loose wiring or defective heater
assembly.
Solution Normal operation is when the heater emits an odor for
a brief period after the heater is turned on. The heater
is burning off any dust accumulated during
manufacturing or operation. If the heater emits an
odor for an extended period of time check all wiring
for loose connections. If all wiring connections are
suitable check heater assembly for proper operation.
Replace as necessary
Service Manual Reference Heater assembly Page 11, Operation Page 3
19

TROUBLE SHOOTING GUIDE
NOISE
Problem Excessive noise with the heater on.
Probable Cause Excessively dirty blower or defective heater assembly.
Solution Remove the heater assembly cover and clean the
dust out of the blower, if noise persists replace heater
assembly or see below.
Service Manual Reference Page 11
Problem Grinding or excessive noise with the heater off.
Probable Cause Defective flame motor.
Solution Replace flame motor with a new one.
Service Manual Reference Page 9
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