Dimplex BLF3451 User manual

Owner’s Manual
Model
BLF3451
7213990100R01
IMPORTANT SAFETY INFORMATION: Always read this manual rst
before attempting to install or use this replace. For your safety, always
comply with all warnings and safety instructions contained in this manual
to prevent personal injury or property damage.
To view the full line of Dimplex products, please visit
www.dimplex.com

2 www.dimplex.com
Table of Contents
Always use a qualied technician or
service agency to repair this replace.
!NOTE: Procedures and tech-
niques that are considered important
enough to emphasize.
CAUTION: Procedures and tech-
niques which, if not carefully followed,
will result in damage to the equip-
ment.
WARNING: Procedures and
techniques which, if not carefully
followed, will expose the user to
the risk of re, serious injury, or
death.
Welcome & Congratulations ...................3
IMPORTANT INSTRUCTIONS ..................4
Quick Reference Guide ......................6
Fireplace Installation ........................7
Site Selection ...................................... 7
Grounding Instructions ............................... 7
Wiring ............................................ 8
Hardwire Installation ................................. 8
For Bathroom Use .................................. 9
Surface Mount Installation ........................... 10
Partial Recessed Installation - 2x4 Framing ...............11
Flush Mounted Installation - 2x8 Framing ............... 12
Front Glass Installation .............................. 13
Operation ................................15
Maintenance .............................18
Warranty ................................19
Replacement Parts ........................21

3
Welcome & Congratulations
Thank you and congratulations for purchasing an electric replace from
Dimplex. Please use our convenient online registration page to record
your model and serial numbers for future reference at
www.dimplex.com/register
NO NEED TO RETURN TO THE STORE
Questions with operation or assembly? Require Parts Information?
Product Under Manufacturer’s Warranty?
Contact us at: www.dimplex.com/customer_support
For Troubleshooting and Technical Support
OR Toll-Free 1-888-DIMPLEX (1-888-346-7539)
Monday to Friday 8:00 a.m. to 4:30 p.m. EST
In order to better serve you, please have your model and serial number
ready or register your product online before calling (See above)
Serial Number
Label Rating Label with
Model Number
Please carefully read and save these instructions.
CAUTION: Read all instructions and warnings carefully before
starting installation. Failure to follow these instructions may result in
a possible electric shock, re hazard and will void the warranty.

4 www.dimplex.com
When using electrical appliances,
basic precautions should always be
followed to reduce the risk of fire,
electric shock, and injury to per-
sons, including the following:
① Read all instructions before us-
ing this electric replace.
② This replace is hot when in use.
To avoid burns, do not let bare skin
touch hot surfaces. The trim around
the heater outlet becomes hot dur-
ing heater operation.
DANGER: High temperatures
may be generated under certain ab-
normal conditions. Do not partially
or fully cover or obstruct the front of
this heater.
③Extreme caution is necessary
when any heater is used by or near
children or invalids and whenever
the unit is left operating and unat-
tended.
④Young children should be su-
pervised to ensure that they do not
play with the appliance.
⑤ The appliance is not intended for
use by young children or inrmed
persons without supervision.
⑥Do not operate the unit after it
malfunctions. Disconnect power at
the service panel and have the unit
inspected by a reputable electrician
before reusing.
IMPORTANT INSTRUCTIONS
⑦ If the supply cord is damaged,
it must be replaced by the manu-
facturer, or its service agent, or a
qualied person in order to avoid a
hazard. Contact Dimplex Technical
Service for obtaining a replacement
cord at 1-888-346-7539.
⑧ Do not use outdoors.
⑨Never locate replace where
it may fall into a bathtub or other
water container.
⑩ To disconnect the replace, turn
the controls off, and turn off power
to heater circuit at main disconnect
panel.
⑪ Do not run the cord under car-
peting. Do not cover cord with throw
rugs, runners, or the like. Arrange
cord away from trafc area and
where it will not be tripped over.
⑫ Do not locate the heater immedi-
ately below a xed socket-outlet.
⑬Do not insert or allow foreign
objects to enter any ventilation or
exhaust opening as this may cause
an electric shock or re, or damage
to the heater.
⑭ To prevent a possible fire, do not
block air intakes or exhaust in any
manner.
⑮ All electrical heaters have hot
and arcing or sparking parts inside.
Do not use in areas where gaso-

5
SAVE THESE INSTRUCTIONS
line, paint, or ammable liquids are
used or stored.
⑯ Use this replace only as
described in this manual. Any
other use not recommended by the
manufacturer may cause re, elec-
tric shock or injury to persons.
⑰ Do not change the plug in any
way. Always plug heaters directly
into a wall outlet/receptacle. Never
use with an extension cord or
relocatable power tap (outlet/power
strip).
⑱Do not burn wood or other mate-
rials in the electric replace.
⑲ Do not strike the replace glass.
⑳ Always use a certied electrician
should new circuits or outlets be
required.
㉑ Always use properly grounded,
fused and polarized outlets.
㉒ Disconnect all power supply
before performing any cleaning,
maintenance or relocation of the
unit.
㉓When transporting or storing the
unit and cord, keep in a dry place,
free from excessive vibration and
store so as to avoid damage.
WARNING: Remote control con-
tains small batteries. Keep away
from children. If swallowed, seek
medical attention immediately.
WARNING: Do not install bat-
tery backwards, charge, put in re
or mix with used or other battery
types - may explode or leak caus-
ing injury.
!NOTE: Changes or modica-
tions not expressly approved by the
party responsible for compliance
could void user's authority to oper-
ate the equipment.
CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN
NO USER-SERVICABLE PARTS INSIDE
IMPORTANT INSTRUCTIONS

6 www.dimplex.com
Quick Reference Guide
Figure 1
1. The electrical information regard-
ing your electric replace can be
found on the rating label located
on the front of the unit, behind the
glass.
Please use our convenient online
registration page to record your
model and serial numbers for future
reference at
www.dimplex.com/register
2. If you have any technical ques-
tions or concerns regarding the
operation of your electric re-
place, or require service contact
customer service at
1-888-346-7539.
3. For dimensions of your replace,
refer to Figure 1.
34.1 in.
(867 mm)
19.4 in.
(494 mm)
7.0 in.
(179 mm)
32.4 in.
(823 mm)
30.0 in.
(761 mm)
6.8 in.
(172 mm)
18.0 in.
(457 mm)
16.0 in.
(406 mm)
3.8 in.
(95 mm)

7
Site Selection
Review and consider all of the follow-
ing conditions before installation:
• Dimensions of the unit: 34.1 in.
(867 mm) x 19.4 in. (494 mm)
• For surface installation, the unit re-
quires a minimum of 2 wall studs in
order to ensure secure installation.
For other installation methods,
suitable framing is required.
There are three possible mounting
methods:
• Surface mount (pg. 10);
• Partial Recessed (pg. 11);
• Flush mount (pg. 12),
and any of these have the option of
being hard-wired or plugged directly
into the wall outlet.
!NOTE: If the desired replace
location is on an exterior wall the unit
should only be surface mounted. If an
in-wall or ush mount look is desired
build the interior wall out into the
room.
!NOTE 1: A 15 Amp, 120 Volt
circuit is required. A dedicated circuit
is preferred but not essential in all
cases. A dedicated circuit will be
required if, after installation, the
circuit breaker trips or fuse blows on
a regular basis when the heater is op-
erating. Additional appliances on the
same circuit may exceed the current
rating of the circuit breaker.
WARNING: Ensure the power cord
is not installed so that it is pinched
Fireplace Installation
or against a sharp edge and en-
sure that the power cord is stored
or secured to avoid tripping or
snagging to reduce the risk of re,
electric shock or injury to persons.
Construction and electrical outlet
wiring must comply with local
building codes and other applica-
ble regulations to reduce the risk
of re, electric shock and injury to
persons.
WARNING: To reduce the risk of
re, do not store or use gasoline or
other ammable vapors or liquids in
the vicinity of the heater.
1. Select a location that is not sus-
ceptible to moisture and is away
from drapes, furniture and high
trafc.
2. For ease of electrical hook up you
may wish to locate the replace
near an existing outlet (for plug-in
convenience) (refer to NOTE 1).
3. Remove replace, front glass
and hardware from the box and
remove all packaging materials
before installation.
4. Store the replace in a safe, dry
and dust free location until you
are ready to install the replace.
Grounding Instructions
This product must be grounded. If it
should malfunction or breakdown,
grounding provides a path of least re-
sistance for electric current to reduce

8 www.dimplex.com
Fireplace Installation
the risk of electric shock. This product
is equipped with a cord having an
equipment-grounding conductor and
a grounding plug. The plug must be
plugged into an appropriate outlet
that is properly installed and ground-
ed in accordance with all local codes
and ordinances.
DANGER: Improper connection of
the equipment-grounding conductor
can result in a risk of electric shock.
Check with a qualied electrician or
serviceman if you are in doubt as
to whether the product is properly
grounded. Do not modify the plug
provided with the product – if it will
not t the outlet, have a proper outlet
installed by a qualied electrician.
This product is for use on a nominal
120-volt circuit and has a grounding
plug that looks like the plug in Figure
1. Make sure that the product is con-
nected to an outlet having the same
conguration as the plug. No adapter
should be used with this product.
AC/DC ADAPTER
RELAY BOARD
SWITCH BOARD
DISPLAY / CONTROL BOARD
LINE
NEUTRAL
HTR
THERMISTOR
LED STRIPS (RGB) - MEDIA
FLAME LED STRIP (AMBER)
M
ELEMENT
ELEMENT
CUTOUT
THERMAL
M
FLICKER MOTOR
BLOWER MOTOR
LED STRIPS (RGB) - FLAME
Wiring
Hardwire Installation
The replace is provided with a three
prong plug installed for plug-in con-
venience. Hard wiring the replace is
also an option for any installation.
WARNING: Do not attempt to wire
your own new outlets or circuits. To
reduce the risk of re, electric shock
or injury to persons, always use a
licensed electrician.
WARNING: Ensure that the
circuit on which the replace is to
be installed has the power cut off
at the service panel until installa-
tion is complete.
1. Carefully remove the electrical
Figure 2

9
Figure 3
Screws
Electrical
Cord Bracket
Figure 4
Wire Access
Covers
Hardwire
Bracket
Fireplace Installation
cord bracket from the back of the
replace by removing the three
retaining screws. (Figure 3)
2. Remove the two wire access
covers off of the unit at the front
to access the wire connections.
(Figure 4)
3. Pull the wires and connectors out
of the back opening.
4. Unscrew the three wire connec-
tors inside the electrical box and
separate the wires.
5. Install the supplied hardwire
bracket (with the ½" wire hole)
onto the rebox. (Figure 3)
6. Leaving a minimum of 3 in. (7.6
cm) of slack, route the power
supply wires through the hole in
the electrical cover bracket and
secure with a wire clamp (not
supplied).
7. Connect the black wire (L) from
the unit to the live wire from the
power supply using one of the
wire connectors removed in step
4.
8. Connect the blue and white wires
(N) from the unit to the neutral
wire from the power supply using
the second wire connector from
step 4.
9. Connect the green wire (G) from
the unit to the ground wire from
the power supply using the third
wire connector from step 4.
10. Reposition the wire access covers
over the wires and connectors
and attach to replace chassis us-
ing the screws removed in step 2.
11. Refer to Front Glass Installa-
tion section for nal installation
procedures.

10 www.dimplex.com
Fireplace Installation
install an outlet nearby.
• Hard wire the replace. Follow the
hard wiring instructions on page 8.
WARNING: Do not attempt to wire
your own new outlets or circuits. To
reduce the risk of re, electric shock or
injury to persons, always use a licensed
electrician.
WARNING: Ensure that the
circuit on which the replace is to
be installed has the power cut off at
the service panel until installation is
complete.
2. Determine the mounting location
of the unit so that the wall mount-
ing bracket can be installed into 2
wall studs.
!NOTE: It is recommended that the
mounting bracket be installed 56 in.
(142 cm) off of the ground to maintain
an optimized viewing angle of the
ame.
3. Hold the wall mounting bracket,
For Bathroom Use
If this unit is installed in a bathroom it
must be protected by a GFI recep-
tacle or circuit. If receptacle is used it
must be readily accessible.
To prevent electrical shock this unit
is an electrical appliance that is NOT
watertight and must be installed as to
prevent water from entering unit. This
must be installed away from show-
ers, tubs, etc. Never locate replace
where it may fall into a bathtub or
other water container.
Surface Mount Installation
CAUTION: Two people may be
required for various steps of this
procedure.
1. Choose your method of supplying
power to the unit:
• Plug in to an existing outlet or
Figure 6
Figure 5
Wall Mounting
Bracket
Bottom Support
Bracket

11
Fireplace Installation
Figure 7
2 x 4 Framing
with the bubble level on the top,
on the wall so that the bubble on
the level is centered between the
two black lines.
4. Mark the 3 mounting screw
locations, on the wall, ensuring
that the wall bracket stays level.
(Figure 5)
5. In locations where the screws are
being installed only into drywall,
install the supplied wall anchors
before installing the screw (predrill
if required).
6. Secure the wall bracket to the wall
using the supplied 1½ in. (3.8 cm)
mounting screws and washers
into the wall and/or wall anchors.
7. Install the bottom support bracket
to the wall centered with the
wall mounting bracket, using the
appropriate mounting hardware,
13 ¾" (350 mm) below the wall
mounting bracket. (Figure 5)
8. Remove the center back screw
from the bottom of the replace.
(Figure 6)
9. Hang the replace from the
bracket.
10. Install the removed screw through
the bottom support bracket into
the replace.
11. Refer to Front Glass Installa-
tion section for nal installation
procedures.
Partial Recessed
Installation - 2x4 Framing
CAUTION: Two people may be
required for various steps of this
procedure.
1. Prepare a wall with a framed
opening of 30 ½ in. (77.5 cm)
wide x 16 ½ in. (42 cm) high
(Figure 7).
!NOTE: The sizing has allowed for
¼ in. (6.4 mm) around the replace
insert for ease of installation. This
replace does not require any ad-
ditional venting.
!NOTE: It is recommended that
the bottom of the unit not be mounted
higher than 40 in. (102 cm) from the
ground to maintain an optimized view-
ing angle of the ame.
2. Choose your method of supplying
power to the unit:
• Plug in (you may run the power
cord out of the framed wall open-
ing to an existing outlet or install

12 www.dimplex.com
Fireplace Installation
an outlet on a nearby wall stud
within the wall).
• Hard wire the replace (recom-
mended). Follow the hard wiring
instructions on page 8.
WARNING: Do not attempt to wire
your own new outlets or circuits. To
reduce the risk of re, electric shock or
injury to persons, always use a licensed
electrician.
WARNING: Ensure that the
circuit on which the replace is to
be installed has the power cut off at
the service panel until installation is
complete.
3. Lift replace and insert into open-
ing (Figure 8).
4. Use the supplied bubble level to
level the replace within the fram-
ing, adjust as required.
5. Drive four supplied mounting
screws through the four mounting
holes located in each corner of the
replace chassis, into wall studs
(Figure 8).
6. Refer to Front Glass Installa-
tion section for nal installation
procedures.
Flush Mounted
Installation - 2x8 Framing
CAUTION: Two people may be
required for various steps of this
procedure.
1. Prepare a wall with a framed
opening of 33 in. (83.8 cm) wide x
18 ½ in. (47 cm) high (Figure 9).
!NOTE: The sizing has allowed for
¼ in. (6.4 mm) around the replace
insert for ease of installation. This
replace does not require any ad-
ditional venting.
!NOTE: It is recommended that
the bottom of the unit not be mounted
higher than 40 in. (102 cm) from the
ground to maintain an optimized view-
ing angle of the ame.
2. Choose your method of supplying
power to the unit:
• Plug in (you may run the power
cord out of the framed wall open-
ing to an existing outlet or install
an outlet on a nearby wall stud
within the wall).
• Hard wire the replace (recom-
mended). Follow the hard wiring
Figure 8
Mounting hole
Mounting
holes

13
Figure 9 2 x 8 Framing
Figure 10 Mounting hole
Mounting hole
Wall
surface
Fireplace Installation
instructions on page 8.
WARNING: Do not attempt to wire
your own new outlets or circuits. To
reduce the risk of re, electric shock or
injury to persons, always use a licensed
electrician.
WARNING: Ensure that the
circuit on which the replace is to
be installed has the power cut off at
the service panel until installation is
complete.
3. Lift replace and insert into open-
ing. The replace's mounting trim
should be ush against the wall
(Figure 9).
4. Use the supplied bubble level to
level the replace within the fram-
ing, adjust as required.
5. Drive four supplied mounting
screws through the four mounting
holes located on the inside surface
of the replace chassis, into wall
studs (Figure 10).
6. Refer to Front Glass Installa-
tion section for nal installation
procedures.
Front Glass Installation
1. Pour and evenly distribute the
supplied media in the Media tray
of the firebox(Figure 11).
2. Carefully mount front glass as-
sembly so that the front glass
hooks hang on the front glass
mounts on the fireplace (Figure
11).
3. Use the supplied two Phillips
sheet metal screws to fasten the
glass assembly tabs to the fire-
place (Figure 12).
4. If unit is not hard-wired, plug
fireplace into a 15 Amp, 120 Volt
outlet (refer to NOTE 1).

14 www.dimplex.com
Fireplace Installation
Figure 11
Front tray
Front glass
assembly
Figure 12 Tab
Hooks (4)
Mounts (4)

15
TM for 5 seconds.
B. Flame Effects
Turns the ame effect On and Off.
→ Activated by pressing the but-
ton on the remote.
C. Heat ON/OFF
Turns the heater On and Off.
→ Activated by pressing the but-
ton on the unit or the remote.
• Indicated by the icon and the
intake temperature being displayed
on the Floating DisplayTM, for 5
seconds before turning off.
!NOTE: After the heater is
switched off, there is a 60 second fan
delay, where the fan will continue run-
ning before turning off.
!NOTE: The unit can be operated
in Heat Only Mode. When the unit is
only running with the heater, the
icon will continuously be displayed on
Figure 13
WARNING: This electric rebox
must be properly installed before it
is used.
The unit can be controlled by either
the manual controls which are located
on the upper right of the replace or
the remote (Figure 13 & 14).
The replace is supplied with an IR
multifunction remote control.
!NOTE: To operate correctly, the
remote control must be pointed to-
wards the Floating DisplayTM.
A. Standby
Turns the unit On and Off.
→ Activated by pressing the Standby
button on the remote or the unit.
• The unit will turn on with the same
functions that it was set to when
it was turned Off and the intake
temperature will be indicated on
the Floating DisplayTM.
!NOTE: When any button is
pressed the intake temperature will
be displayed on the Floating Display-
Operation
A C D E F
Floating
DisplayTM
Figure 14
A
D
BC
E
G
H
F

16 www.dimplex.com
Operation
the Floating DisplayTM.
!NOTE: The heater may emit
a slight, harmless odor when rst
used. This odor is a normal condition
caused by initial heating of internal
heater parts and will not occur again.
D & E. Thermostat Controls
Adjusts the temperature set point
to your individual requirements.
Once the desired set temperature is
reached the heater will turn off. The
heater will cycle on and off to main-
tain the desired set temperature. The
default temperature setting is 72°F
(22°C).
→ Adjusted by pressing the to
decrease the setpoint and the
to increase the setpoint on the unit
or the remote.
• The Floating DisplayTM will indicate
the temperature setpoint as it is
adjusted.
!NOTE: Holding the and the
buttons down for two seconds,
on the unit, will change the tempera-
ture from °C to °F, or vice versa.
Disable Heat
If desired, depending on the sea-
son, the heater on the unit can be
disabled. The unit will operate in the
same fashion, with remainder of the
controls.
Pressing the and buttons on
the unit at the same time and holding
for 2 seconds will disable and enable
the heater.
!NOTE: When the heater has been
disabled and either the or the
is pressed the Floating DisplayTM
will indicate "--".
F. Color Themes
Different presets of ambient lighting
color combinations contained in the
unit.
→ Changed by repeatedly pressing
the corresponding button on the
remote or the unit.
• Cycles through the different preset
ambient lighting settings of the
unit, this includes different com-
binations of colours of the ame
base and media lighting.
!NOTE: The last theme of the
cycle is a prism where the unit cycles
through a variety of colours. Pressing
the button stops the cycling and
holds the unit on the preferred color,
indicated by a "U" - Unfreeze or a "F"
- Freeze on the display.

17
Operation
G. Brightness
Changes the brightness of the lights
in the unit.
→ Adjusted by repeatedly pressing
the corresponding button on the
remote.
• Indicated by the second digit on
the Floating Display™ changing to
show: "H" (high), and "L" (low).
H. Sleep Timer
The Sleep Timer can be set to auto-
matically shut off the replace after
a preset time (from 30 minutes to 8
hours).
→ To set the timer press the timer
button on the remote, repeatedly,
until the desired time is displayed.
• The Floating DisplayTM will display
the different times as it is adjusted.
Once the timer has begun, press-
ing the button will display the
time remaining before the unit
turns Off.
!NOTE: The Sleep Timer can be
cancelled at any time by pressing the
button repeatedly until the sleep
timer displays nothing.
Resetting the Temperature
Cutoff Switch
Should the heater overheat, an
automatic cut out will turn the whole
unit off and it will not come back on
without being reset. It can be reset
by turning the power to the unit and
waiting 5 minutes before turning the
unit back on.
CAUTION: If you need to continu-
ously reset the heater, unplug the unit
and call technical support at 1-888-
346-7539.
Remote Control Battery
Replacement
To replace the battery:
1. Slide battery cover open on the
remote control.
2. Correctly install one 3 Volt
(CR2032 [longer life] or CR2025)
battery in the battery holder.
3. Close the battery cover.
Battery must be recycled or
disposed of properly. Check
with your Local
Authority or Retailer for recycling
advice in your area

18 www.dimplex.com
Maintenance
be removed by dusting lightly with
a clean dry cloth.
To remove ngerprints or other
marks, the partially reective
glass can be cleaned with a damp
cloth. The partially reective glass
should be completely dried with
a lint free cloth to prevent water
spots. To prevent scratching, do
not use abrasive cleaners.
Fireplace Surface Cleaning
Use only a damp cloth to clean
painted surfaces of the replace.
Do not use abrasive cleaners.
Servicing
Except for installation and clean-
ing described in this manual,
an authorized service repre-
sentative should perform any
other servicing.
WARNING: Disconnect power
before attempting any main-
tenance or cleaning to reduce
the risk of re, electric shock or
damage to persons.
!NOTE: The replace should
not be operated with an accumu-
lation of dust or dirt on or in the
unit, as this can cause a build up
of heat and eventual damage. For
this reason the heater must be
inspected regularly, depending
upon conditions and at least at
yearly intervals.
Partially Reective Glass
Cleaning
The partially reective glass is
cleaned in the factory during the
assembly operation. During ship-
ment, installation, handling, etc.,
the partially reective glass may
collect dust particles; these can

19
Products to which this limited warranty
applies
This limited warranty applies to your newly
purchased Dimplex electric replace. This
limited warranty applies only to purchases
made in any province of Canada except
for Yukon Territory, Nunavut, or Northwest
Territories or in any of the 50 States of the
USA (and the District of Columbia) except
for Hawaii and Alaska. This limited war-
ranty applies to the original purchaser of
the product only and is not transferable.
Products excluded from this limited war-
ranty
Light bulbs are not covered by this limited
warranty and are the sole responsibility of
the owner/purchaser. Products purchased
in Yukon Territory, Nunavut, Northwest
Territories, Hawaii, or Alaska are not cov-
ered by this limited warranty. Products
purchased in these States, provinces, or
territories are sold AS IS without warranty
or condition of any kind (including, without
limitation, any implied warranties or condi-
tions of merchantability or tness for a
particular purpose) and the entire risk of
as to the quality and performance of the
products is with the purchaser, and in the
event of a defect the purchaser assumes
the entire cost of all necessary servicing
or repair.
What this limited warranty covers and for
how long
Products, other than replace surrounds
(mantels) and trims, covered by this
limited warranty have been tested and
inspected prior to shipment and, subject
to the provisions of this warranty, Dimplex
warrants such products to be free from
defects in material and workmanship for a
period of 2 years from the date of the rst
purchase of such products.
Dimplex replace surrounds (mantels) and
trims covered by this limited warranty have
been tested and inspected prior to ship-
ment and, subject to the provisions of this
warranty, Dimplex warrants such products
to be free from defects in material and
workmanship for a period of 1 year from
the date of rst purchase of such products.
The limited 2 year warranty period for
products other than replace surrounds
(mantels) and trims and the limited 1 year
warranty period for replace surrounds
(mantels) and trims also applies to any
implied warranties that may exist under
applicable law. Some jurisdictions do not
allow limitations on how long an implied
warranty lasts, so the above limitation may
not apply to the purchaser.
What this limited warranty does not cover
This limited warranty does not apply to
products that have been repaired (except
by Dimplex or its authorized service rep-
resentatives) or otherwise altered. This
limited warranty does further not apply
to defects resulting from misuse, abuse,
accident, neglect, incorrect installation, im-
proper maintenance or handling, or opera-
tion with an incorrect power source.
What you must do to get service under
this limited warranty
Defects must be brought to the attention of
Dimplex Technical Service by contacting
Dimplex at 1-888-DIMPLEX
(1-888-346-7539), or 1367 Industrial
Road, Cambridge Ontario, Canada
N1R 7G8. Please have proof of purchase,
catalogue/model and serial numbers
available when calling. Limited warranty
service requires a proof of purchase of the
product.
What Dimplex will do in the event of a
defect
In the event a product or part covered by
this limited warranty is proven to be defec-
tive in material or workmanship during (i)
the 2 year limited warranty period for prod-
ucts other than replace surrounds (man-
tels) and trims, and (ii) the 1 year limited
warranty period for surrounds (mantels)
and trims, you have the following rights:
• Dimplex will in its sole discretion either
Warranty

20 www.dimplex.com
repair or replace such defective product
or part without charge. If Dimplex is un-
able to repair or replace such product
or part, or if repair or replacement is
not commercially practicable or cannot
be timely made, Dimplex may, in lieu of
repair or replacement, choose to refund
the purchase price for such product or
part.
• Limited warranty service will be per-
formed solely by dealers or service
agents of Dimplex authorized to provide
limited warranty services.
• For products other than surrounds
(mantels) and trims, this 2 year lim-
ited warranty entitles the purchaser to
on-site or in-home warranty services.
Accordingly, Dimplex will be respon-
sible for all labour and transportation
associated with repairing or replacing
the product or part except as follows: (i)
charges which may be levied for travel
costs incurred to travel to the purchas-
er’s site where the product is located if
the purchaser’s site is beyond 30 miles
(48 km) from the closest service depot
of Dimplex’s dealer or service agent;
and (ii) the purchaser is solely respon-
sible for providing clear access to all
serviceable parts of the product.
• For surrounds (mantels) and trims, this
1 year limited warranty does not entitle
the purchaser to on-site or in-house
warranty services. The purchaser is
responsible for removal and transpor-
tation of the surrounds (mantels) and
trims (and any repaired or replacement
product or part) to and from the autho-
rized dealer’s or service agent’s place
of business. On-site or in-home services
for surrounds (mantels) and trims may
be performed at the purchaser’s spe-
cic request and expense at Dimplex’s
then current rates for such services.
Dimplex will not be responsible for, and
this limited warranty shall not include,
any expense incurred for installation
or removal of the surrounds (mantels)
or trims or any part thereof (or any re-
placement product or part) including,
without limitation, all shipping costs and
transportation costs to and from the
authorized dealer’s or service agent’s
place of business and all labour costs.
Such costs shall be the purchaser’s re-
sponsibility.
What Dimplex and its dealers and service
agents are also not responsible for:
IN NO EVENT WILL DIMPLEX, OR ITS
DIRECTORS, OFFICERS, OR AGENTS,
BE LIABLE TO THE PURCHASER OR
ANY THIRD PARTY. WHETHER IN CON-
TRACT, IN TORT, OR ON ANY OTHER
BASIS, FOR ANY INDIRECT, SPECIAL,
PUNITIVE, EXEMPLARY, CONSEQUEN-
TIAL, OR INCIDENTAL LOSS, COST,
OR DAMAGE ARISING OUT OF OR IN
CONNECTION WITH THE SALE, MAIN-
TENANCE, USE, OR INABILITY TO USE
THE PRODUCT, EVEN IF DIMPLEX
OR ITS DIRECTORS, OFFICERS, OR
AGENTS HAVE BEEN ADVISED OF
THE POSSIBILITY OF SUCH LOSSES,
COSTS OR DAMAGES, OR IF SUCH
LOSSES, COSTS, OR DAMAGES ARE
FORESEEABLE. IN NO EVENT WILL
DIMPLEX, OR ITS OFFICERS, DIREC-
TORS, OR AGENTS BE LIABLE FOR
ANY DIRECT LOSSES, COSTS, OR
DAMAGES THAT EXCEED THE PUR-
CHASE PRICE OF THE PRODUCT.
SOME JURISDICTIONS DO NOT ALLOW
THE EXCLUSION OR LIMITATION OF IN-
CIDENTAL OR CONSEQUENTIAL DAM-
AGES, SO THE ABOVE LIMITATION OR
EXCLUSION MAY NOT APPLY TO THE
PURCHASER.
How State and Provincial law apply
This limited warranty gives you specic
legal rights, and you may also have other
rights which vary from jurisdiction to juris-
diction. The provisions of the United Na-
tions Convention on Contracts for the Sale
of Goods shall not apply to this limited
warranty or the sale of products covered
by this limited warranty.
Warranty