Dimplex DF2690 User manual

7208680200rev05
Valued Customer,
Thank you and congratulations for purchasing a Dimplex
 electricreplace.Overtheyears,valuablememories
will occur around the warmth and comfort of your
 replace.Thankyouforallowingourproducttobethe
 backdropforthosespecialmoments.
SerialNumber
ModelNumber
PartNumber
Qualitycheckedby:
Owner’s Manual
Model Numbers:
DF2690
DFP6854
DF2618
6904410100

2
QUICK REFERENCE GUIDE
1.Priortotherstuseofthereplaceverifythe
 following:
 • Arethecircuitbreakersforthesocketthe
unit uses on?
 • Arethelightbulbsinyourreplaceloose?
(to check, follow the instructions for replacing
  thelightbulbsundertheMaintenance
section of this manual)
2.Theheateronyourreplacemayemitaslight,
 harmlessodorwhenrstused.Thisodorisa
 normalconditioncausedbytheinitialheatingof
 internalheaterpartsandwillnotoccuragain.
3.Theinformationregardingthemodelofyour
 replacecanbefoundontheratingplate.See
 Page6forlocation.
4.Ifyouhaveanytechnicalquestionsregarding
 theoperationorserviceofyourreplacehave
 yourModelandSerialNumberready,and
 contactDimplexNorthAmericatechnical
 supportat1-888-DIMPLEX(1-888-346-7539)
 beforereturningtheproducttothepointof
 purchase.

3
CONTENTS
ImportantInstructions. . . . . . . . . . . . . . . .PAGE 4
ModelandSerialNumberInformation....PAGE 6
FireplaceAssembly..................PAGE 7
Site Selection and Preparation.........PAGE 8
FireplaceInstallation. . . . . . . . . . . . . . . . .PAGE 9
Operation.........................PAGE 10
Maintenance......................PAGE 13
Warranty .........................PAGE 16

4
IMPORTANT INSTRUCTIONS
Retain This User’s Guide For Future Reference
Whenusingelectricalappliances,basicprecautionsshouldalwaysbefollowed
toreducetheriskofre,electricshock,andinjurytopersons,includingthe
following
1. Readallinstructionsbeforeusingtheelectricreplace.
2. Thisreplaceishotwheninuse.Toavoidburns,donotletbareskin
 touchhotsurfaces.Thetrimaroundtheheateroutletbecomeshotduring
 heateroperation.
3. Extremecautionisnecessarywhenanyheaterisusedbyornearchildren
 orinvalidsandwhenevertheunitisleftoperatingandunattended.
4. Youngchildrenshouldbesupervisedtoensurethattheydonotplaywith
 theappliance.
5. Theapplianceisnotintendedforusebyyoungchildrenorinrmed
 personswithoutsupervision.
6. Theappliancemustbepositionedsothattheplugisaccessible.
7. Alwaysunplugtheelectricreplacewhennotinuse.
8. Ifthesupplycordisdamaged,itmustbereplacedbythemanufacturer,or
 itsserviceagent,oraqualiedpersoninordertoavoidahazard.
CAUTION
RISKOFELECTRICSHOCK
DONOTOPEN
NOUSER-SERVICEABLEPARTSINSIDE
9. Donotoperateanyunitwithadamagedcordorplug,oriftheheaterhas
 malfunctioned,oriftheelectricreplacehasbeendroppedordamagedin
 anymanner.ContactDimplexTechnicalServiceat1-888-346-7539.
10. Donotuseoutdoors.
11.Neverlocatereplacewhereitmayfallintoabathtuborotherwater
 container.
12. Donotinstallthereplacedirectlyoncarpetorasimilarsurfacewhich
 mayrestrictaircirculationbeneaththeunit.
13. Donotrunthecordundercarpeting.Donotcovercordwiththrowrugs,
 runners,orthelike.Arrangecordawayfromtrafcareaandwhereitwill
 notbetrippedover.
14. Donotlocatetheheaterimmediatelybelowaxedsocket-outlet.
15. Todisconnectthereplace,turnthecontrolsoff,thenremovetheplug
 fromtheoutlet.

5
16. Donotinsertorallowforeignobjectstoenteranyventilationorexhaust
 openingasthismaycauseanelectricshockorre,ordamagetothe
 heater.
17. Topreventapossiblere,donotblockairintakeorexhaustinany
 manner.Donotuseonsoftsurfaces,likeabed,whereopeningsmay
 becomeblocked.
18.Allelectricalheatershavehotandarcingorsparkingpartsinside.Donot
 useinareaswheregasoline,paint,orammableliquidsareusedorstored
 orwheretheunitwillbeexposedtoammablevapors.
19. Donotmodifytheelectricreplace.Useitonlyasdescribedinthis
 manual.Anyotherusenotrecommendedbythemanufacturermaycause
 re,electricshockorinjurytopersons.
20. Avoidtheuseofanextensioncord.Extensioncordsmayoverheatand
 causeariskofre.Ifyoumustuseanextensioncord,thecordshallbe
 No.14AWGminimumsizeandratednotlessthen1875Watts.
21. Donotburnwoodorothermaterialsintheelectricreplace.
22. Donotstrikethereplaceglass.
23. Alwaysuseacertiedelectricianshouldnewcircuitsoroutletsbe
 required.
24. Alwaysuseproperlygrounded,fusedandpolarizedoutlets.
25. Disconnectallpowersupplybeforeperforminganycleaning,maintenance
 orrelocationoftheunit.
26. Whentransportingorstoringtheunitandcord,keepinadryplace,free
 fromexcessivevibrationandstoresoastoavoiddamage.
SAVE THESE INSTRUCTIONS
!NOTE:Proceduresandtechniquesthatareconsideredimportantenough
 toemphasize.
CAUTION:Proceduresandtechniqueswhich,ifnotcarefullyfollowed,will
 resultindamagetotheequipment.
WARNING:Proceduresandtechniqueswhich,ifnotcarefullyfollowed,will
 exposetheusertotheriskofre,seriousinjury,illnessordeath.
!NOTE: Thisequipmenthasbeentestedandfoundtocomplywiththe
 limitsforClassBdigitaldevice,pursuanttopart15oftheFCCRules.
 Theselimitsaredesignedtoprovidereasonableprotectionagainstharmful
 interferenceinaresidentialinstallation.Thisequipmentgenerates,uses
 andcanradiateradiofrequencyenergyand,ifnotinstalledandusedin

6
Model and Serial Number Information
Ifyouhaveanyquestionsregardingourproductspleasehavethe
productmodelnumberandserialnumbersavailableuponcalling
Dimplexcustomerserviceortechnicalsupport.Tolocatethemodel
andserialnumberlabelsseebelow.Recordthemodelnumberand
serialnumberonthefrontcoverofthismanualforfuturereference
(Figure1).
WarningLabel
accordance with the instructions, may cause harmful interference to radio
 ortelevisionreception,whichcanbedeterminedbyturningtheequipment
 offandon,theuserisencouragedtotrytocorrecttheinterferencebyone
 ormoreofthefollowingmeasures:
 · Reorientorrelocatethereceivingantenna.
 · Increasetheseparationbetweentheequipmentandthereceiver.
 · Connecttheequipmentintoanoutletonacircuitdifferentfromthatto
  whichthereceiverisconnected.
 · Consultthedealeroranexperiencedradio/TVtechnicianforhelp.
Operationissubjecttothefollowingtwoconditions:(1)thisdevicemaynot
cause interference and; (2) this device must accept any interference, including
interferencethatmaycauseundesiredoperationofthedevice.
SerialNumber
Figure 1 ModelNumber

7
WARNING: Ensurethepowercordisnotinstalledsothatitis
pinched or against any sharp edges and ensure that the power cord
is stored or secured to avoid tripping or snagging to reduce the risk
 ofre,electricshockorinjurytopersons.
 Electricaloutletwiringmustcomplywithlocalbuildingcodesand
 otherapplicableregulationstoreducetheriskofre,electricshock
 andinjurytopersons.
 Donotattempttowireyourownnewoutletsorcircuits.Toreduce
 theriskofre,electricshockorinjurytopersons,alwaysusea
 licensedelectrician.
Fireplace Assembly
Theonlyassemblyrequiredistoslidethefrontglassontothe
replaceandinstallhardwaretokeepitinplace.
1. Removereplaceandglasscarefullyfromthecarton,discard
theplasticbagandfoampackaging.
2.Removethefoamblockfromwithinthereplace(Figure2).
3. Usingsidecuttersorscissors,cutandremovethetwo(2)cable
tiesasshowninFigure2andremovethecardboardthatprotects
thelogset.
4. Removetherighthandsidetrimbyremovingfour(4)Phillips
screwsatthesideofthereplace.
Figure 3Figure 2
Foam
Block
Cable
Ties
Front
Glass
Trim
Track

8
5. PlacetheFrontGlassontothetrackofthereplace(Figure3)and
slideitalongthefrontuntilitreachesthefarleftoftheunit.
6. Re-attachtherighthandtrimpieceusingthefour(4)Philipsscrews
fromstep4.
Site Selection and Preparation
This section provides instructions for selecting a location and preparing
thesitetoinstallthereplaceintoyourDimplexmantelsurround.
1. Selectasuitablelocationthatisnotsusceptibletomoistureand
 isawayfromdrapes,furnitureandhightrafc.
2. Foreaseofelectricalhookupyoumaywishtolocatethe
 replacenearanexistingoutlet(refertoNOTE1).
3. Storethereplaceinasafedryanddustfreelocation.
CAUTION: Clearanceforaircirculationbeneaththereplace
isprovidedbytwospacers.Do not install the replace insert
directly on carpet or similar surfaces which may restrict air
circulation.Ifinstallingthereplaceinacarpetedarea,placea
one-piece,solidatsurfaceunderthereplace.Ensurethatallfeet
restsecurelyonthissurface.
!NOTE: Thedimensionsofthereplacewiththetrimare27⅜
 inch(695mm)wideX23½inch(596mm)highX83/4inch(222
 mm)deep.Dimensionswithouttrimare26¼inch(663mm)wide
 X22⅞inch(580mm)highX8¾inch(222mm)deep.The
 replacedoesnotrequireanyadditionalventing(Figure4).
Figure 4 27⅜”
(695mm)
22⅞”
(580
mm)
23½”
(596mm)
8¾”
(222 mm)
26¼”
(663 mm)

9
Fireplace Installation
Installthereplaceassemblyintothemantel(refertomantelassembly
instructions).
!NOTE 1: A15Amp,120Voltcircuitisrequired.Adedicatedcircuit
ispreferredbutnotessentialinallcases.Adedicatedcircuitwillbe
requiredifafterinstallationthecircuitbreakertripsorfuseblowson
aregularbasiswhentheheaterisoperating.Additionalappliances
on the same circuit may exceed the current rating of the circuit
breaker.
!IMPORTANT: Ifnot
using a Dimplex mantel,
thereplacemustbe
installed in an enclosure
with the following
MINIMUM dimensions
(Figure5).
New Wall
Construction
1. Selectasuitable
location that is not
susceptibletomoisture
and is away from
drapes,furnitureandhightrafc.
2. Placethereplaceinthedesiredlocationtoseehowitwilllookin
theroom.
3. Markthedesiredlocationontheoor.
4. Usestudstoframeanopeningof26¾inch(679mm)wideX
23⅛inch(587mm)highX9inch(229mm)deep.
Option #1: Thepowercordcanberunfrombehindthetrimand
 alongthewalltoanoutletnearthereplace.
Option #2: Anewoutletcanbeinstalledinsidetheframing 
 construction.
26¾”
(679mm)
23⅛”
(587 mm)
9”
(229mm)
Figure 5

10
Plugtheunitintoa15Amp,120Voltoutlet.Ifthecorddoesnotreach,
you may use an extension cord rated for a minimum of 1875 Watts.
Existing Fireplace
1. Sealalldraftsandventswithanon-brousinsulationmaterialto
 preventanychimneydebrisfromfallingontothereplace.Donot
 installintoanexistingreplacethatispronetodampness.
2. Capthetopofthechimneyuetopreventrainfromentering.
3. Planyourelectricpowersupply.
4. Thepowercordcanrunalongthefrontofthehearthtoanoutlet
 nearthereplace.
CAUTION: Clearanceforaircirculationbeneaththereplaceinsert
isprovidedbytwospacers.Do not install the replace insert
directly on carpet or similar surfaces which may restrict air
circulation.Ifinstallingthereplaceinacarpetedarea,placea
one-piece,solid,atsurfaceunderthereplaceinsert.Ensurethat
allthreeoftheinsert’sfeetrestsecurelyonthissurface.
For Bathroom Use
IfthisunitisinstalledinabathroomitmustbeprotectedbyaGFI
receptacleorcircuit.Ifreceptacleisuseditmustbereadilyaccessible.
To prevent electrical shock this unit is an electrical appliance that is not
watertightandmustbeinstalledastopreventwaterfromenteringunit.
This mustbeinstalledawayfromshowers,tubs,etc.Neverlocate
replacewhereitmayfallintoabathtuborotherwatercontainer.High
temperaturesmaybegeneratedundercertainabnormalconditions.
Donotpartiallyorfullycoverorobstructthefrontofthisheater.
Operation
Electric Fireplace Manual Control
Themanualcontrolsforthereplacearebehindtheaccesspanel
locatedatthebottomofthereplace(Figure6).
A. Flame Action Control
Turntheameactioncontrolknobtoadjusttheamespeedtothe
desiredlevel.

11
B. Interior Light Control
Turntheinteriorlightcontrolknobtoincreaseordecreasethe
brightnessoftheinteriorlight.
C. LED Indicators
Indicatesthecurrentfunctionofthereplace.
D. Flame/Heat Selection Switch
Togglesbetweenameeffect,lowandhighheatsettings.
E. Heater Thermostat Control
Toadjustthetemperaturetoyourindividualrequirements,turnthe
thermostatcontrolclockwiseallthewaytoturnontheheater.When
theroomreachesthedesiredtemperature,turnthethermostatknob
counterclockwiseuntilyouhearaclick.Leaveinthispositionto
maintaintheroomtemperatureatitssetting.Foradditionalheat,turn
clockwiseuntilyouheartheclickagainandtheheaterwillturnon.To
turntheheateroff,rotatetheknobfullycounterclockwise.
F. Main ON/OFF Switch
TheON/OFFSwitchsuppliespowertoallreplacefunctions.
Resetting the Temperature Cutoff Switch
Thisunitisequippedwithathermostatwhichcontrolsthetemperature
oftheroombyturningtheheateronandoff.Theheaterisprotected
withasafetydevicetopreventoverheating.Shouldtheheater
overheat, an automatic cut out will turn the heater off and it will not
comebackonwithoutbeingreset.ItcanberesetbyswitchingtheON/
A
Figure 6
BFEDC

12
Battery
Cover
Figure 7
ON
Button
OFF
Button
OFFSwitchtoOFFandwaitingve(5)minutesbeforeswitchingthe
unitbackon.
CAUTION: Ifyouneedtocontinuouslyresettheheater,unplugthe
 unitandcallTechnicalSupportat1-888-346-7539.Pleasehave
 yourmodelandserialnumberreadywhencalling.
Remote Control
Thereplaceissuppliedwitharadiofrequency
remotecontrol.Thisremotecontrolhasarange
ofapproximately50feet(15.25m),itdoesnot
havetobepointedatthereplaceandcanpass
throughmostobstacles(includingwalls).Itis
supplied with one of hundreds of independent
frequenciestopreventinterferencewithother
units.Thefrequencydesignationisindicated
onthebackofthetransmitter.
Remote Control Initialization
Followsteps1through6toinitializeyour
replaceforthersttime.Thisprocedureis
alsorequiredeverytimethereisalossofpower
totheremotecontrolinthereplace.(I.E.
powerfailure,breakertripped,mainpower
switch is turned off)
1. Ensurethatpowerissuppliedthroughthe
 mainservicepanel.
2. Accessthemanualcontrols,(removeglass
 doorsorpullgrilldownifapplicable)pull
the right side steel curtain to the outside of
 theunit(ifapplicable).
3.Locatemanualcontrols.
4.Activatemainpowerswitch. 
5.PressandholdtheONswitchmarked“-”forve(5)seconds(red
 indicatorlightwillash).
6. PresstheONbuttonlocatedontheremotecontroltransmitter.
Thiswillsynchronizetheremotecontroltransmitterandreceiver.

13
Remote Control Usage
Theremotecontroloperatesthereplacelevelssequentially,ames
onlytoamesandlowheat,toamesandhighheat.Thelevelis
increasedeverytimetheONbuttononthetransmitterispressed.The
replacecanbeturnedoffatanypointbypressingtheOFFbuttonon
theremotecontroltransmitter.
Level1:Theameeffectisturnedonandtherstredindicatorlight
 turnson.
Level2:Theameeffectremainson,theheaterisactivatedtothe
 lowheatsetting,andtherstandsecondredindicatorlightsturn
 andremainlit.
Level3:Theameeffectremainson,theheaterissettothehighheat
 setting,andallthreeredindicatorlightsremainlit.
Battery Replacement
Toreplacethebattery:
1. Slidebatterycoveropenonthehandheldtransmitter(Figure7).
2. Correctlyinstallone(1)12Volt(A23)batteryinthebatteryholder.
3. Closethebatterycover.
Maintenance
WARNING: Disconnectthepowerbeforeattemptingany
 maintenanceorcleaningtoreducetheriskofre,electricshockor
 damagetopersons.
Light Bulb Replacement
Allowatleastve(5)minutesforthelightbulbstocoolbeforetouching
themtoavoidaccidentalburningoftheskin.Thelightbulbsneed
tobereplacedwhenyounoticeadarksectionoftheameorwhen
theclarityanddetailofthelogemberbedexteriorreduces.There
arethree(3)bulbsunderthelogset,whichgeneratetheamesand
embers,andtwo(2)bulbsabovethelogthatilluminatethelogexterior.
Helpful Hints
Itisagoodideatoreplacealllightbulbsatonetimeiftheyarecloseto

14
theendoftheirratedlife.Groupreplacementwillreducethenumber
oftimesyouneedtoopentheunittoreplacelightbulbs.Caremust
betakenwhenremovingthelogsetasthelogsetcontainsLED’sand
wires.
Lower Light Bulb Requirements
Quantityofthree(3)clearchandelierorcandelabrabulbswithanE-12
(small)socketbase,60Wattrating.Example:GE60BCorPhilips60
CTC.
Do not exceed 60 Watts per bulb.
To access the lower light bulb area:
1. Slidereplaceoutofmantel.
2. Layunitonit’sbackforsaferemovaloffrontglass.
3. Removefour(4)Phillipsscrewsfromtherightsideoftrim.
4. Slideglasstorightsideofreplacetoremove(Figure8).
5. Pullthefrontedgeoftheplasticemberbedorplasticgrateupand
 forwarduntilthereartabreleasesfromtheledgelocatedatthe
 bottomofthemirror(Figure9).
6. Removeickerrodbyslidingickerrodtotheleftawayfromthe
 ickermotorandliftingout.
7. Removelightbracketforeasieraccesstolightbulbs.
!IMPORTANT: Onlyhandlethelogsetbytheemberbed.
!NOTE: Logsettstightlyintorebox,someforcemaybe
 necessarytoremove.
8. Setlogsetinfrontofreplace.
9. Unscrewbulbscounterclockwise.
10.Insertnewbulbs.
11.Replacethelogsetbyinsertingthefrontedgeofthereplaceand
 pushdownontherearedgeoftheemberbeduntilitsnapsinto
 place(Figure9).
12.Layunitonit’sbackandslidefrontglassbackintopositionand
attach trim.

15
!NOTE: Ensurethelogsetisinstalledtightlyunderthebackledge
topreventlightleakage.
Lower
Bulbs
Upper
Bulbs
Trim
Front
Glass
Logset
Figure 8
Back
Ledge
Log
Emberbed
Rear
Tab Front
Edge
Side Section
Figure 9
Upper Light Bulb Requirements
Quantityoftwo(2)clearchandelierorcandelabrabulbswithanE-12
(small)socketbase,15Wattrating.
Do not exceed 15 Watts per bulb.
To access the upper light bulb area:
1. Slidereplaceoutofmantel.
2. Layunitonit’sbackforsaferemovaloffrontglass.
3. Removefour(4)Phillipsscrewsfromrightsideoftrim.
4. Removetrim.
5. Slideglasstotherightsideofthereplacetoremove.
6. Upperbulbslocatedintheupperleftandupperrightcornersof
 replace.
7. Removeupperlightblockbyremovingthefour(4)mounting
 screws.
8. Unscrewbulbscounterclockwise.
9. Insertnewbulbs.
10.Re-installupperlightbracket.
11.Layunitonit’sbackslidefrontglassbackintopositionandattach
 trim.

16
Glass Cleaning
Theglassiscleanedinthefactoryduringtheassemblyoperation.
Duringshipment,installation,handling,etc.,theglassmaycollectdust
particles;thesecanberemovedbydustinglightlywithacleandry
cloth.
Toremovengerprintsorothermarks,theglasscanbecleanedwith
adampcloth.Topreventscratching,donotuseabrasivecleanersor
sprayliquidsontheanysurface.
Fireplace Surface Cleaning
Useaclothdampenedwithwarmwateronlytocleanpaintedsurfaces
oftheelectricreplace.Donotuseabrasivecleaners.
Two Year Limited Warranty
Products to which this limited warranty applies
ThislimitedwarrantyappliestoyournewlypurchasedDimplexelectricreplace.This
limited warranty applies only to purchases made in any province of Canada except for
YukonTerritory,Nunavut,orNorthwestTerritoriesorinanyofthe50StatesoftheUSA
(andtheDistrictofColumbia)exceptforHawaiiandAlaska.Thislimitedwarrantyapplies
totheoriginalpurchaseroftheproductonlyandisnottransferable.
Products excluded from this limited warranty
Lightbulbsarenotcoveredbythislimitedwarrantyandarethesoleresponsibilityofthe
owner/purchaser.ProductspurchasedinYukonTerritory,Nunavut,NorthwestTerritories,
Hawaii,orAlaskaarenotcoveredbythislimitedwarranty.Productspurchasedinthese
States,provinces,orterritoriesaresoldASISwithoutwarrantyorconditionofanykind
(including,withoutlimitation,anyimpliedwarrantiesorconditionsofmerchantabilityor
tnessforaparticularpurpose)andtheentireriskofastothequalityandperformance
of the products is with the purchaser, and in the event of a defect the purchaser assumes
theentirecostofallnecessaryservicingorrepair.
What this limited warranty covers and for how long
Products,otherthanreplacesurrounds(mantels)andtrims,coveredbythislimited
warrantyhavebeentestedandinspectedpriortoshipment.Subjecttotheprovisions
ofthiswarranty,Dimplexwarrantssuchproductstobefreefromdefectsinmaterialand
workmanshipforaperiodof2yearsfromthedateoftherstpurchaseofsuchproducts
asfollows:(a)arepairorreplacementwarrantyondefectiveproductsorparts,including
in-homeservices,fortherstyearfollowingthedateofrstpurchase;and(b)thereafter,
a replacement of parts warranty on defective products and parts (with no in-home
services)forthe1yearperiodcommencingontherstanniversaryofrstpurchaseand
endingonthesecondanniversaryofthedateofrstpurchase.
Dimplexreplacesurrounds(mantels)andtrimscoveredbythislimitedwarranty
havebeentestedandinspectedpriortoshipmentand,subjecttotheprovisionsof

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thiswarranty,Dimplexwarrantssuchproductstobefreefromdefectsinmaterialand
workmanshipforaperiodof1yearfromthedateofrstpurchaseofsuchproducts.
Warranty services do not include in-home services.
Thelimited2yearwarrantyperiodforproductsotherthanreplacesurrounds(mantels)
andtrimsandthelimited1yearwarrantyperiodforreplacesurrounds(mantels)and
trimsalsoappliestoanyimpliedwarrantiesthatmayexistunderapplicablelaw.Some
jurisdictionsdonotallowlimitationsonhowlonganimpliedwarrantylasts,sotheabove
limitationmaynotapplytothepurchaser.
What this limited warranty does not cover
Thislimitedwarrantydoesnotapplytoproductsthathavebeenrepaired(exceptby
Dimplexoritsauthorizedservicerepresentatives)orotherwisealtered.Thislimited
warrantydoesfurthernotapplytodefectsresultingfrommisuse,abuse,accident,
neglect, incorrect installation, improper maintenance or handling, or operation with an
incorrectpowersource.
What you must do to get service under this limited warranty
DefectsmustbebroughttotheattentionofDimplexTechnicalServicebycontacting
Dimplex at 1-888-DIMPLEX(1-888-346-7539),or1367IndustrialRoad,Cambridge
Ontario,CanadaN1R7G8.Pleasehaveproofofpurchase,catalogue/modelandserial
numbersavailablewhencalling.Limitedwarrantyservicerequiresaproofofpurchaseof
theproduct.
What Dimplex will do in the event of a defect
Intheeventaproductorpartcoveredbythislimitedwarrantyisproventobedefectivein
material or workmanship during (i) the 2 year limited warranty period for products other
thanreplacesurrounds(mantels)andtrims,and(ii)the1yearlimitedwarrantyperiod
forsurrounds(mantels)andtrims,youhavethefollowingrights:
• Limitedwarrantyservicewillbeperformedsolelybydealersorserviceagentsof
Dimplexauthorizedtoprovidelimitedwarrantyservices.
For products (other than surrounds (mantels) and trims) for the period ending•
at midnight on the rst anniversary of the date of rst purchase, Dimplex will
in its sole discretion either repair or replace such defective product or part without
charge.IfDimplexisunabletorepairorreplacesuchproductorpart,orifrepair
orreplacementisnotcommerciallypracticableorcannotbetimelymade,Dimplex
may, in lieu of repair or replacement, choose to refund the purchase price for such
productorpart.This limited warranty entitles the purchaser to on-site or in-home
warranty services.Accordingly,Dimplexwillberesponsibleforalllabourand
transportation costs associated with the repair or replacement of the product or part
exceptasfollows:(i)chargesmaybeleviedfortravelcostsincurredtotravelto
thepurchaser’ssitewheretheproductislocatedifthepurchaser’ssiteisbeyond
30 miles (48 km) from the closest service depot of Dimplex’s dealer or service
agent;and(ii)thepurchaserissolelyresponsibleforprovidingclearaccesstoall
serviceablepartsoftheproduct.
For products (other than surrounds (mantels) and trims) for the period•
commencing at 12:01 a.m. on the day after the rst anniversary of the rst

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purchase and ending at midnight on the second anniversary of the date of
rst purchase,this limited warranty entitles the purchaser to replacement parts
onlywithoutcharge.IfDimplexisunabletoreplacesuchpart,orifreplacement
isnotcommerciallypracticableorcannotbetimelymade,Dimplexmay,inlieuof
replacement,choosetorefundthepurchasepriceforsuchpart.Thepurchaser
shallnotbeentitledtoon-siteorin-homewarrantyservices.Thepurchasershall
beresponsibleforallexpensesincurredfortheremovalofthepartandinstallation
of the replacement part including, without limitation, all shipping costs and
transportationcoststoandfromtheauthorizeddealer’sorserviceagent’splaceof
businessandalllabourcosts.SuchcostsshallnotbetheresponsibilityofDimplex.
For surrounds (mantels) and trims for the period ending at midnight on the•
rst anniversary of the date of rst purchase, Dimplex will in its sole discretion
either repair or replace such defective surrounds (mantels) and trims or part thereof
withoutcharge.IfDimplexisunabletorepairorreplacesuchproductorpart,or
ifrepairorreplacementisnotcommerciallypracticableorcannotbetimelymade,
Dimplex may, in lieu of repair or replacement, choose to refund the purchase price
forsuchproductorpart.Thepurchasershallnotbeentitledtoon-siteorin-house
services.Thepurchaserisresponsibleforallexpensesincurredforrepairor
replacement of such product or part including, without limitation, all shipping costs
andtransportationcoststoandfromtheauthorizeddealer’sorserviceagent’s
businessandalllabourcosts.SuchcostsshallnotbetheresponsibilityofDimplex.
On-siteorin-homeservicesnotprovidedunderthiswarrantymaybeperformedat•
thepurchaser’sspecicrequestandexpenseatDimplex’sthen-currentratesfor
suchservices.
What Dimplex and its dealers and service agents are also not responsible for:
INNOEVENTWILLDIMPLEX,ORITSDIRECTORS,OFFICERS,ORAGENTS,BE
LIABLETOTHEPURCHASERORANYTHIRDPARTY.WHETHERINCONTRACT,
INTORT,ORONANYOTHERBASIS,FORANYINDIRECT,SPECIAL,PUNITIVE,
EXEMPLARY,CONSEQUENTIAL,ORINCIDENTALLOSS,COST,ORDAMAGE
ARISINGOUTOFORINCONNECTIONWITHTHESALE,MAINTENANCE,USE,
ORINABILITYTOUSETHEPRODUCT,EVENIFDIMPLEXORITSDIRECTORS,
OFFICERS,ORAGENTSHAVEBEENADVISEDOFTHEPOSSIBILITYOFSUCH
LOSSES,COSTSORDAMAGES,ORIFSUCHLOSSES,COSTS,ORDAMAGESARE
FORESEEABLE.INNOEVENTWILLDIMPLEX,ORITSOFFICERS,DIRECTORS,
ORAGENTSBELIABLEFORANYDIRECTLOSSES,COSTS,ORDAMAGESTHAT
EXCEEDTHEPURCHASEPRICEOFTHEPRODUCT.
SOMEJURISDICTIONSDONOTALLOWTHEEXCLUSIONORLIMITATIONOF
INCIDENTALORCONSEQUENTIALDAMAGES,SOTHEABOVELIMITATIONOR
EXCLUSIONMAYNOTAPPLYTOTHEPURCHASER.
How State and Provincial law apply
Thislimitedwarrantygivesyouspeciclegalrights,andyoumayalsohaveother
rightswhichvaryfromjurisdictiontojurisdiction.TheprovisionsoftheUnitedNations
ConventiononContractsfortheSaleofGoodsshallnotapplytothislimitedwarrantyor
thesaleofproductscoveredbythislimitedwarranty.

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©2010DimplexNorthAmericaLimited
Dimplex North America Limited
1367IndustrialRoadCambridgeON
CanadaN1R7G8
1-888-346-7539www.dimplex.com