Dimplex BLF74 User manual

Owner’s Manual
Model
BLF74
7212860100R01
IMPORTANT SAFETY INFORMATION: Always read this manual rst
before attempting to install or use this replace. For your safety, always
comply with all warnings and safety instructions contained in this manual
to prevent personal injury or property damage.
To view the full line of Dimplex products, please visit
www.dimplex.com

2 www.dimplex.com
Table of Contents
Always use a qualied technician or
service agency to repair this replace.
!NOTE: Procedures and tech-
niques that are considered important
enough to emphasize.
CAUTION: Procedures and tech-
niques which, if not carefully followed,
will result in damage to the equip-
ment.
WARNING: Procedures and
techniques which, if not carefully
followed, will expose the user to
the risk of re, serious injury, or
death.
Welcome & Congratulations ...................... 3
IMPORTANT INSTRUCTIONS ...................... 4
Quick Reference Guide .......................... 7
Fireplace Installation ............................ 8
Site Selection ...................................... 8
Wiring ............................................ 9
For Bathroom Use ................................. 12
Voltage Selector Switch ............................. 12
Surface Mount Installation ........................... 13
Flush Mounted Installation - 2x8 Framing ................. 14
Front Glass Installation .............................. 14
Operation .................................... 15
Maintenance ................................. 18
Accessories .................................. 18
Warranty .................................... 19
Replacement Parts ............................ 21

3
Welcome & Congratulations
Thank you and congratulations for choosing to purchase an electric
replace from Dimplex, the world leader in electric replaces.
Please carefully read and save these instructions.
CAUTION: Read all instructions and warnings carefully before
starting installation. Failure to follow these instructions may result in
a possible electric shock, re hazard and will void the warranty.
Please record your model and serial numbers below for future
reference: model and serial numbers can be found on the Model and
Serial Number Label of your replace.
NO NEED TO RETURN TO THE STORE
Questions with operation or assembly? Require Parts Information?
Product Under Manufacturer’s Warranty?
Contact us at: www.dimplex.com/customer_support
For Troubleshooting and Technical Support
OR Toll-Free 1-888-DIMPLEX (1-888-346-7539)
Monday to Friday 8:00 a.m. to 4:30 p.m. EST
Please have your model number and product serial
number ready. (See above)
Serial Number Label Rating Label

4 www.dimplex.com
When using electrical appliances,
basic precautions should always
be followed to reduce the risk of
fire, electric shock, and injury to
persons, including the following:
① Read all instructions before
installing or using this electric
replace.
② This replace is hot when in
use. To avoid burns, do not let
bare skin touch hot surfaces.
The trim around the heater outlet
becomes hot during heater opera-
tion.
DANGER: High temperatures
may be generated under certain
abnormal conditions. Do not par-
tially or fully cover or obstruct the
front of this heater.
③Extreme caution is neces-
sary when any heater is used by
or near children or invalids and
whenever the unit is left operating
and unattended.
④Young children should be
supervised to ensure that they do
not play with the appliance.
⑤ The appliance is not intended
for use by young children or
inrmed persons without supervi-
sion.
IMPORTANT INSTRUCTIONS
⑥Do not operate the unit after
it malfunctions. Disconnect power
at the service panel and have
the unit inspected by a reputable
electrician before reusing.
⑦ Do not use outdoors.
⑧Never locate replace where
it may fall into a bathtub or other
water container.
⑨ To disconnect the replace,
turn the controls off, then remove
the plug from the outlet or dis-
connect the circuit at the main
disconnect panel.
⑩ Do not locate the heater im-
mediately below a xed socket-
outlet.
⑪Do not insert or allow foreign
objects to enter any ventilation
or exhaust opening as this may
cause an electric shock or re, or
damage to the heater.
⑫ To prevent a possible fire, do
not block air intakes or exhaust in
any manner.
⑬ All electrical heaters have
hot and arcing or sparking parts
inside. Do not use in areas where
gasoline, paint, or ammable
liquids are used or stored.

5
SAVE THESE INSTRUCTIONS
⑭ Do not modify the electric
replace. Use it only as described
in this manual. Any other use not
recommended by the manufactur-
er may cause re, electric shock
or injury to persons.
⑮Do not burn wood or other
materials in the electric replace.
⑯ Do not strike the replace
glass.
⑰ Always use a certied electri-
cian should new circuits or outlets
be required.
⑱ Disconnect all power supply
before performing any cleaning,
maintenance or relocation of the
unit.
⑲When transporting or stor-
ing the unit and cord, keep in a
dry place, free from excessive
vibration and store so as to avoid
damage.
WARNING: Remote control
contains small batteries. Keep
away from children. If swallowed,
seek medical attention immedi-
ately.
WARNING: Do not install bat-
tery backwards, charge, put in re
or mix with used or other battery
types - may explode or leak caus-
ing injury.
!NOTE: Changes or modica-
tions not expressly approved by
the party responsible for compli-
ance could void user's authority to
operate the equipment.
CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN
NO USER-SERVICABLE PARTS INSIDE
IMPORTANT INSTRUCTIONS

6 www.dimplex.com
!NOTE: This equipment has been
tested and found to comply with
the limits for Class B digital device,
pursuant to part 15 of the FCC Rules.
These limits are designed to provide
reasonable protection against harmful
interference in a residential installation.
This equipment generates, uses and
can radiate radio frequency energy
and, if not installed and used in
accordance with the instructions, may
cause harmful interference to radio
or television reception, which can be
determined by turning the equipment
off and on, the user is encouraged to
try to correct the interference by one or
more of the following measures:
· Increase the separation between
the equipment and the receiver.
· Connect the equipment into an
outlet on a circuit different from that
to which the receiver is connected.
· Consult the dealer or an
experienced radio/TV technician for
help.
Operation is subject to the following
two conditions: (1) this device may not
cause interference and (2) this device
must accept any interference, including
interference that may cause undesired
operation of the device.
IMPORTANT INSTRUCTIONS

7
Quick Reference Guide
Figure 1
① The electrical information
regarding your electric replace can
be found on the rating label located
on the front of the unit, behind the
glass.
Before installation, please record your
replace's serial number below for
future reference.
② If you have any technical
questions or concerns regarding the
operation of your electric replace,
or require service contact customer
service.
③ For dimensions of your replace,
refer to Figure 1.
[7.1 in.]
467 mm
[18.4 in.]
1883 mm [74.1 in.]
493 mm
[19.4 in.]
187 mm
[7.3 in.]
1844 mm [72.6 in.]

8 www.dimplex.com
Site Selection
Review and consider all of the
following conditions before instal-
lation:
• Dimensions of the unit: 74.1 in.
(1883 mm) x 19.4 in. (494 mm)
• Unit requires a minimum of 3
wall studs in order to ensure a
secure installation
There are two possible mounting
methods:
• Surface mount (pg. 11);
• Flush mount (pg. 12).
!NOTE: If the desired replace
location is on the interior of an
exterior wall the unit should only
be surface mounted. If a in-wall or
ush mount look is desired build
the interior wall out into the room.
!NOTE: A dedicated, properly
fused 15 Amp circuit is re-
quired, rated for the appropri-
ate voltage (120V, 240V).
WARNING: Construction and
electrical outlet wiring must
comply with local building
codes and other applicable
regulations to reduce the risk
of re, electric shock and injury
to persons.
WARNING: To reduce the risk
of re, do not store or use gaso-
Fireplace Installation
line or other ammable vapors or
liquids in the vicinity of the heater.
1. Select a location that is not
susceptible to moisture and
is away from drapes, furniture
and high trafc.
2. Unpack the replace, front
glass and hardware from the
box and remove all packaging
materials before installation.
3. Store the replace in a safe,
dry and dust free location until
Figure 2
Screws
Electrical Cover Bracket
Figure 3

9
Fireplace Installation
you are ready to install the
replace.
Wiring
WARNING: To reduce the risk
of re, electric shock or injury to
persons, always use a licensed
electrician.
WARNING: Ensure that the
On/Off Switch is set to the Off
position (refer to Operation
section) and that the circuit
on which the replace is to be
installed has the power cut off at
the service panel until installa-
tion is complete.
1. Carefully remove the electrical
cover bracket from the back of
the replace by removing the
three retaining screws. (Figure 2)
2. Leaving a minimum of 3 in.
(7.6 cm) of slack, route the
power supply through a cable
clamp (not included) and the
hole in the electrical cover
bracket.
3. Remove the two covers off of
the unit at the front to access
the wire connections. (Figure 3)
For 120V Installations
Use two conductor, non-metallic
sheath cable with ground wire
(3 wires total) for the incoming
power supply.
CAUTION: Use the appropri-
ate wire to meet local and
national electrical codes for
rated power consumption.
• Connect the black wire (L1)
from the unit to the live wire
from the power supply.
• Connect the blue wire (N) and
For 120V Installations
GROUND
LINE
120 V Power
Supply
(Breaker Panel)
NEUTRAL
L
CONTROL PCB
THERMAL
CUTOUT
LED CONTROL BOARD
LED LIGHTS
LED LIGHTS
LED CONTROL BOARD
CAPACITOR
FLAME MOTOR
HEATING ELEMENT
HEATING ELEMENT
BLOWER MOTOR
VOLTAGE SELECTOR SWITCH
COMM 240
120
L1
N
N
N
RL1
RL2
RL3
5
1
6
2
3
4
L1
2. For No Heat installations
leave L2 unconnected with
a wire connector on the end
1. Regular installation
attach N and L2 together
3. For installation with a
Heat Disconnect Switch
N
L2
See Options
Below
L2
N
Different Heat Control Options
N
L2 Wall On/Off Switch

10 www.dimplex.com
Fireplace Installation
the red wire (L2) from the unit
to the neutral wire from the
power supply.
!NOTE: The unit can also
be installed so that the heater is
disabled. To install the unit with
No Heat DO NOT connect the
red wire (L2) to the neutral wire.
Add a wire connector to the end
and leave it disconnected from
everything.
!NOTE: The unit can also be
installed using an external Heat
Disconnect Switch. This can be
installed by adding a single pole
single throw wall switch between
the red wire (L2) on the unit.
• Attach the grounding wire to
the cover with the provided
grounding screw. Place wire
in-between screw and lock
washer and tighten (Figure 4).
• Reposition the electrical cover
brackets over the wires and
connectors and attach to re-
place chassis using the screw
removed in step 1 and step 3.
• Ensure that the voltage selec-
tor switch is set at the correct
voltage. (See Installation -
Voltage Selector Switch)
For 240V Installations
Use three conductor, non-metallic
sheath cable with ground wire
(4 wires total) for the incoming
power supply on replace inserts.
CAUTION: Use the appropri-
ate wire to meet local and
national electrical codes for
rated power consumption.
• Connect the black wire (L1)
from the unit to the L1 wire
from the power supply.
• Connect the red wire (L2)
from the unit to the L2 wire
from the power supply.
!NOTE: The unit can also
be installed so that the heater is
disabled. To install the unit with
No Heat DO NOT connect the
red wire (L2) to the neutral wire.
Add a wire connector to the end
and leave it disconnected from
everything.
!NOTE: The unit can also be
installed using an external Heat
Disconnect Switch. This can be
installed by adding a single pole
single throw wall switch between
the red wire (L2) on the unit.
• Connect the white wire (N)
from the unit to the neutral
wire from the power supply.

11
Fireplace Installation
For 240V Installations
• Attach the grounding wire to
the cover with the provided
grounding screw. Place wire
in-between screw and lock
washer and tighten (Figure 4).
• Reposition the electrical cover
brackets over the wires and
connectors and attach to re-
place chassis using the screw
removed in step 1 and step 3.
• Ensure that the voltage selec-
tor switch is set at the correct
voltage. (See Installation -
Figure 4
Hole for
Ground Screw
Figure 5
Voltage Selector Switch)
For Bathroom Use
If this unit is installed in a bath-
room it must be protected by a
GFI receptacle or circuit. If recep-
tacle is used it must be readily
accessible.
To prevent electrical shock this
unit is an electrical appliance
that is not watertight and must be
installed as to prevent water from
entering unit. This must be in-
L1
N
L2
4
3
2
6
1
5
RL3
RL2
RL1
N
N
N
L1
120
240
COMM
VOLTAGE SELECTOR SWITCH
BLOWER MOTOR
HEATING ELEMENT
HEATING ELEMENT
FLAME MOTOR
CAPACITOR
LED CONTROL BOARD
LED LIGHTS
LED LIGHTS
LED CONTROL BOARD
THERMAL
CUTOUT
CONTROL PCBL
240 V~ / 60 HZ
Power Supply
(Breaker Panel)
Wall On/Off
Switch
L2
Different Heat Control Options
L2
L2
3. For installation with a
Heat Disconnect Switch
1. Regular installation
attach Neutral and L2 to
the panel
2. For No Heat installations
leave L2 unconnected with
a wire connector on the end
See Options
Below
L2

12 www.dimplex.com
Fireplace Installation
stalled away from showers, tubs,
etc. Never locate replace where
it may fall into a bathtub or other
water container.
Voltage Selector Switch
WARNING: Ensure that the
incoming power supply voltage
matches the setting of the voltage
selector switch.
CAUTION: When changing
the voltage selector switch from
240V to 120V ensure that the
power supply is turned off.
!NOTE: The voltage selec-
tor switch is located as seen in
Figure 5.
Using a at headed screwdriver
change the switch to correspond
to the incoming voltage: 240V -
Figure 8 2 x 8 Framing
Figure 9 Mounting hole
Mounting hole
Wall
surface
Figure 6
Figure 7

13
Fireplace Installation
230 position, 120V - 115 position.
Surface Mount Installation
CAUTION: Two people will be
required for various steps of
this procedure.
WARNING: Ensure that the On/
Off Switch is set to the Off position
(refer to Operation section) and that
the circuit on which the replace is
to be installed has the power cut off
at the service panel until installation
is complete.
1. Determine the mounting
location of the unit so that the
wall-mounting bracket can be
installed into 3 wall studs.
!NOTE: It is recommended that
the mounting bracket be installed
56 in. (142 cm) off of the ground
to maintain an optimized viewing
angle of the ame.
2. Hold the wall mounting brack-
et, with the bubble level on
the top, on the wall so that the
bubble on the level is centered
between the two black lines.
3. Mark the 4 mounting screw
locations, on the wall, ensur-
ing that the wall bracket stays
level. (Figure 6)
4. In locations where the screws
are being installed only into
drywall, install the supplied
wall anchors before installing
the screw (predrill if required).
5. Secure the wall bracket to the
wall using the supplied 1½ in.
(3.8 cm) mounting screws and
washers into the wall and/or
wall anchors.
6. Install the bottom support
bracket to the wall centered
with the wall mounting bracket,
using the appropriate mount-
ing hardware, 13 ¾" (350
mm) below the wall mounting
bracket. (Figure 6)
7. Remove the center screw from
the bottom of the replace.
(Figure 7)
8. Hang the replace from the
bracket.
9. Install the removed screw
through the bottom support
bracket into the replace.
10. Refer to Front Glass Installa-
tion section nal installation
procedures.
Flush Mounted Installation -
2x8 Framing
CAUTION: Two people will be
required for various steps of
this procedure.
1. Prepare a wall with a framed

14 www.dimplex.com
Fireplace Installation
opening of 73 in. (185.4 cm)
wide x 18 ½ in. (47 cm) high
(Figure 8).
!NOTE: It is recommended
that the bottom of the unit not be
mounted higher than 40 in.
(102 cm) from the ground to main-
tain an optimized viewing angle of
the ame.
WARNING: Do not attempt
to wire your own new outlets or
circuits. To reduce the risk of re,
electric shock or injury to persons,
always use a licensed electrician.
WARNING: Ensure that the On/
Off Switch is set to the Off position
(refer to Operation section) and that
the circuit on which the replace is
to be installed has the power cut off
at the service panel until installation
is complete.
2. Lift replace and insert into
opening. The replace's
mounting trim should be ush
against the wall (Figure 8).
3. Use the supplied bubble level
to level the replace within the
framing, adjust as required.
4. Drive four supplied mounting
screws through the four mount-
ing holes located on the inside
surface of the replace chassis,
into wall studs (Figure 9).
5. Refer to Front Glass Installa-
tion section for nal installation
procedures.
Front Glass Installation
1. Evenly distribute supplied
glass rock on the front tray of
the fireplace (Figure 10).
2. Carefully mount front glass
assembly so that the front
glass hooks hang on the front
glass mounts on the fireplace
(Figure 10).
3. Use the supplied four Phillips
sheet metal screws to fasten
the glass assembly tabs to the
fireplace (Figure 11).

15
Operation
The manual controls for the elec-
tric replace are located on the
right side of the unit and inside the
air intake slot (Figure 12).
A. On/Off Switch
The On/Off Switch supplies power
to all replace functions. When
the switch is in the “ I ” position,
the unit is on. When in the “ O”
position, the replace is off.
B. 3-Position Switch
The 3-position Switch changes
the mode the replace operates in
and has three positions: “ MANU-
AL ”; “ OFF ”; and “ REMOTE ”.
In “ MANUAL ” mode, the re-
place's three levels of operation
are controlled by the manual
Figure 12
 WARNING: This electric re-
box must be properly installed
before it is used.
CAUTION: The voltage se-
lector switch needs to be set to
reect the incoming voltage to the
unit - 115V or 230V before operat-
ing the unit.
CB A
Figure 10
Front tray
Front glass
assembly
Figure 11 Tab
Hooks (4)
Mounts (4)
Fireplace Installation

16 www.dimplex.com
Operation
control buttons.
In “ OFF ” mode, power to all
functions is cut off.
When in “ REMOTE ” mode, the
replace's levels of operation are
controlled by the ON and OFF
buttons on the remote control.
C. Manual Control Buttons
The Manual Control Buttons oper-
ate the replace levels. The level
is increased every time the “I” but-
ton is pressed the unit will cycle
the levels through sequentially
(from off): ames only; to ames
and heat.
!NOTE: There is a third level
that does not change the output,
before cycling back to ame only.
The replace can be turned off
at any point by pressing the “ O”
button.
!NOTE: The heater may emit
a slight, harmless odor when rst
used. This odor is a normal condi-
tion caused by initial heating of
internal heater parts and will not
occur again.
Resetting the Temperature
Cutoff Switch
Should the heater overheat, an
automatic cut out will turn the
replace off and it will not come
back on without being reset. It
can be reset by switching the On/
Off Switch to Off and waiting ve
minutes before switching the unit
back on.
CAUTION: If you need to
continuously reset the heater,
disconnect power and call
Dimplex customer service at
1-888-DIMPLEX
(1-888-346-7539).
Remote Control
The replace is supplied with a
radio frequency remote control.
This remote control has a range
of approximately 50 ft. (15.25 m), it
does not have to be pointed at the
replace and can pass through
most obstacles (including walls).
It is supplied with one of hundreds
of independent frequencies to
prevent interference with other
units.
!NOTE: Before attempting any
operation with the remote, pull
the plastic insulator strip out
from between the remote cas-
ing and battery cover (Figure
13).
Remote Control Usage
The remote control operates the

17
Figure 13
Off
Button
On
Button
Battery
Cover
Plastic
strip
5. Press any button on the
remote control within that 10
seconds. This will synchro-
nize the remote control and
receiver.
Battery Replacement
To replace the battery:
1. Slide battery cover open on
the remote control (Figure
13).
2. Install one 12-Volt (A23) bat-
tery in the battery holder.
3. Close the battery cover.
Battery must be recycled
or disposed of properly.
Check with your Local
Authority or Retailer for recycling
advice in your area.
replace levels sequentially (from
off): ames only; to ames and
heat.
!NOTE: There is a third level
that does not change the output,
before cycling back to ame only.
The level is increased every time
the ON button is pressed on the
remote control and the replace
can be turned off at any point by
pressing the OFF button.
Remote Control Initialization/
Reprogramming
If the remote control or remote
control receiver has been re-
placed, follow these steps to
initialize the remote control and
receiver:
1. Ensure that power is supplied
through the main service
panel.
2. Turn On/Off Switch to ON
(Figure 12A).
3. Move the 3-position switch
to the “ REMOTE ” position
(Figure 12B).
4. Press and hold the Manual
Control Button marked “ I”
for ve seconds. After ve
seconds, there is a 10 second
window to press any button
on the remote control.
Operation

18 www.dimplex.com
Maintenance
 WARNING: Disconnect power
and allow heater to cool before
attempting any maintenance or
cleaning to reduce the risk of
re, electric shock or damage
to persons.
!NOTE: The replace should
not be operated with an accumu-
lation of dust or dirt on or in the
unit, as this can cause a build up
of heat and eventual damage. For
this reason the heater must be
inspected regularly, depending
upon conditions and at least at
yearly intervals.
Partially Reective Glass
Cleaning
The partially reective glass is
cleaned in the factory during the
assembly operation. During ship-
ment, installation, handling, etc.,
the partially reective glass may
collect dust particles; these can
be removed by dusting lightly with
a clean dry cloth.
To remove ngerprints or other
marks, the partially reective
glass can be cleaned with a damp
cloth. The partially reective glass
should be completely dried with
a lint free cloth to prevent water
spots. To prevent scratching, do
not use abrasive cleaners.
Fireplace Surface Cleaning
Use only a damp cloth to clean
painted surfaces of the replace.
Do not use abrasive cleaners.
Servicing
Except for installation and clean-
ing described in this manual,
an authorized service repre-
sentative should perform any
other servicing.
Accessories
Contact your local authorized Dimplex dealer for these and other
available accessories for your electric replace.
Wall Switch Remote Control (WRCPF-KIT)
Wall mounted remote for ame On/Off and thermostat control.
Power Cord
Power cord for plugging the unit directly into a wall receptacle.

19
Products to which this limited warranty
applies
This limited warranty applies to your newly
purchased Dimplex electric replace. This
limited warranty applies only to purchases
made in any province of Canada except
for Yukon Territory, Nunavut, or Northwest
Territories or in any of the 50 States of the
USA (and the District of Columbia) except
for Hawaii and Alaska. This limited war-
ranty applies to the original purchaser of
the product only and is not transferable.
Products excluded from this limited war-
ranty
Products purchased in Yukon Territory,
Nunavut, Northwest Territories, Hawaii, or
Alaska are not covered by this limited war-
ranty. Products purchased in these States,
provinces, or territories are sold AS IS
without warranty or condition of any kind
(including, without limitation, any implied
warranties or conditions of merchant-
ability or tness for a particular purpose)
and the entire risk of as to the quality and
performance of the products is with the
purchaser, and in the event of a defect the
purchaser assumes the entire cost of all
necessary servicing or repair.
What this limited warranty covers and for
how long
Products, other than replace surrounds
(mantels) and trims, covered by this
limited warranty have been tested and
inspected prior to shipment and, subject
to the provisions of this warranty, Dimplex
warrants such products to be free from
defects in material and workmanship for a
period of 2 years from the date of the rst
purchase of such products.
Dimplex replace surrounds (mantels) and
trims covered by this limited warranty have
been tested and inspected prior to ship-
ment and, subject to the provisions of this
warranty, Dimplex warrants such products
to be free from defects in material and
workmanship for a period of 1 year from
the date of rst purchase of such products.
The limited 2 year warranty period for
products other than replace surrounds
(mantels) and trims and the limited 1 year
warranty period for replace surrounds
(mantels) and trims also applies to any
implied warranties that may exist under
applicable law. Some jurisdictions do not
allow limitations on how long an implied
warranty lasts, so the above limitation may
not apply to the purchaser.
What this limited warranty does not cover
This limited warranty does not apply to
products that have been repaired (except
by Dimplex or its authorized service rep-
resentatives) or otherwise altered. This
limited warranty does further not apply
to defects resulting from misuse, abuse,
accident, neglect, incorrect installation, im-
proper maintenance or handling, or opera-
tion with an incorrect power source.
What you must do to get service under
this limited warranty
Defects must be brought to the attention of
Dimplex Technical Service by contacting
Dimplex at 1-888-DIMPLEX
(1-888-346-7539), or 1367 Industrial
Road, Cambridge Ontario, Canada
N1R 7G8. Please have proof of purchase,
catalogue/model and serial numbers
available when calling. Limited warranty
service requires a proof of purchase of the
product.
What Dimplex will do in the event of a
defect
In the event a product or part covered by
this limited warranty is proven to be defec-
tive in material or workmanship during (i)
the 2 year limited warranty period for prod-
ucts other than replace surrounds (man-
tels) and trims, and (ii) the 1 year limited
warranty period for surrounds (mantels)
and trims, you have the following rights:
• Dimplex will in its sole discretion either
repair or replace such defective product
or part without charge. If Dimplex is un-
able to repair or replace such product
or part, or if repair or replacement is
Warranty

20 www.dimplex.com
not commercially practicable or cannot
be timely made, Dimplex may, in lieu of
repair or replacement, choose to refund
the purchase price for such product or
part.
• Limited warranty service will be per-
formed solely by dealers or service
agents of Dimplex authorized to provide
limited warranty services.
• For products other than surrounds
(mantels) and trims, this 2 year lim-
ited warranty entitles the purchaser to
on-site or in-home warranty services.
Accordingly, Dimplex will be respon-
sible for all labour and transportation
associated with repairing or replacing
the product or part except as follows: (i)
charges which may be levied for travel
costs incurred to travel to the purchas-
er’s site where the product is located if
the purchaser’s site is beyond 30 miles
(48 km) from the closest service depot
of Dimplex’s dealer or service agent;
and (ii) the purchaser is solely respon-
sible for providing clear access to all
serviceable parts of the product.
• For surrounds (mantels) and trims, this
1 year limited warranty does not entitle
the purchaser to on-site or in-house
warranty services. The purchaser is
responsible for removal and transpor-
tation of the surrounds (mantels) and
trims (and any repaired or replacement
product or part) to and from the autho-
rized dealer’s or service agent’s place
of business. On-site or in-home services
for surrounds (mantels) and trims may
be performed at the purchaser’s spe-
cic request and expense at Dimplex’s
then current rates for such services.
Dimplex will not be responsible for, and
this limited warranty shall not include,
any expense incurred for installation
or removal of the surrounds (mantels)
or trims or any part thereof (or any re-
placement product or part) including,
without limitation, all shipping costs and
transportation costs to and from the
authorized dealer’s or service agent’s
place of business and all labour costs.
Such costs shall be the purchaser’s re-
sponsibility.
What Dimplex and its dealers and service
agents are also not responsible for:
IN NO EVENT WILL DIMPLEX, OR ITS
DIRECTORS, OFFICERS, OR AGENTS,
BE LIABLE TO THE PURCHASER OR
ANY THIRD PARTY. WHETHER IN CON-
TRACT, IN TORT, OR ON ANY OTHER
BASIS, FOR ANY INDIRECT, SPECIAL,
PUNITIVE, EXEMPLARY, CONSEQUEN-
TIAL, OR INCIDENTAL LOSS, COST,
OR DAMAGE ARISING OUT OF OR IN
CONNECTION WITH THE SALE, MAIN-
TENANCE, USE, OR INABILITY TO USE
THE PRODUCT, EVEN IF DIMPLEX
OR ITS DIRECTORS, OFFICERS, OR
AGENTS HAVE BEEN ADVISED OF
THE POSSIBILITY OF SUCH LOSSES,
COSTS OR DAMAGES, OR IF SUCH
LOSSES, COSTS, OR DAMAGES ARE
FORESEEABLE. IN NO EVENT WILL
DIMPLEX, OR ITS OFFICERS, DIREC-
TORS, OR AGENTS BE LIABLE FOR
ANY DIRECT LOSSES, COSTS, OR
DAMAGES THAT EXCEED THE PUR-
CHASE PRICE OF THE PRODUCT.
SOME JURISDICTIONS DO NOT ALLOW
THE EXCLUSION OR LIMITATION OF IN-
CIDENTAL OR CONSEQUENTIAL DAM-
AGES, SO THE ABOVE LIMITATION OR
EXCLUSION MAY NOT APPLY TO THE
PURCHASER.
How State and Provincial law apply
This limited warranty gives you specic
legal rights, and you may also have other
rights which vary from jurisdiction to juris-
diction. The provisions of the United Na-
tions Convention on Contracts for the Sale
of Goods shall not apply to this limited
warranty or the sale of products covered
by this limited warranty.
Warranty