Dimplex MULTI-FIRE SL PLF3614-XS User manual

IMPORTANT SAFETY INFORMATION:
Read this manual first before attempting to install or use this electric fireplace. Always comply with the
warnings and safety instructions contained in this manual to prevent personal injury or property damage.
7401150100R01
Service Manual
PLF3614-XS - 6910470100
PLF4214-XS - 6910470200
PLF5014-XS - 6910470300
PLF6014-XS - 6910470400
Models

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Exploded Parts Diagram .......................................................3
Replacement Parts List........................................................3
Wiring Diagrams ..............................................................4
PLF3614-XS ................................................................4
PLF4214-XS ................................................................4
PLF5014-XS ................................................................5
PLF6014-XS ................................................................5
Replacement Part Procedures ..................................................6
Preparing the Firebox for Service ................................................6
Heater Assembly Replacement .................................................7
Power Supply Replacement ....................................................8
Main Control Board Replacement ...............................................9
Hidden Touch Controls Replacement............................................10
Relay Board Replacement ....................................................11
Temperature Sensor (NTC) Replacement .........................................12
Flicker Motor Replacement ...................................................13
Flame LED Replacement .....................................................14
Media LED Replacement .....................................................15
Troubleshooting .............................................................16
Conventions used in this manual:
!NOTE: Procedures and techniques that are considered important enough to emphasize.
CAUTION: Procedures and techniques which, if not carefully followed, will result in damage to the equipment.
WARNING: Procedures and techniques which, if not carefully followed, will expose the user to the risk of re,
serious injury, or death.
Table of Contents

3
Exploded Parts Diagram
Replacement Parts List
1. Remote Control.................X-3002370100RP
2. Heater Assembly. . . . . . . . . . . . . . . . X-2203870100RP
3. Power Supply
PLF3614-XS & PLF4214-XS . . . . . . . X-2100250600RP
PLF5014-XS & PLF6014-XS . . . . . . . X-2100250500RP
4. Main Control Board. . . . . . . . . . . . . . . . . . . 500002258
5. Relay Board ........................500002259
6. Hidden Touch Controls
PLF3614-XS ........................500002270
PLF4214-XS . . . . . . . . . . . . . . . . . . . . . . . . 500002271
PLF5014-XS ........................500002272
PLF6014-XS ........................500002273
7. Temperature Sensor (NTC) ........X-3001560600RP
8. Flicker Motor. . . . . . . . . . . . . . . . . . . X-2000550100RP
9. Flicker Rod
PLF3614-XS ...................X-5904050100RP
PLF4214-XS . . . . . . . . . . . . . . . . . . . X-5904050200RP
PLF5014-XS ...................X-5904050300RP
PLF6014-XS ...................X-5904050400RP
10. Flame LED Strip
PLF3614-XS (2) . . . . . . . . . . . . . . . . X-3002260100RP
PLF4214-XS (2) . . . . . . . . . . . . . . . . X-3002260200RP
PLF5014-XS (3) . . . . . . . . . . . . . . . . X-3002260100RP
PLF6014-XS (3) . . . . . . . . . . . . . . . . X-3002260200RP
11. Media LED Strip
PLF3614-XS (2) ................X-3002350400RP
PLF4214-XS (2) ................X-3002350200RP
PLF5014-XS (3) ................X-3002350400RP
PLF6014-XS (3) ................X-3002350200RP
12. Mirrored Glass
PLF3614-XS ...................X-5904010100RP
PLF4214-XS . . . . . . . . . . . . . . . . . . . X-5904010200RP
PLF5014-XS ...................X-5904010300RP
PLF6014-XS ...................X-5904010400RP
13. Front Glass
PLF3614-XS ...................X-5904040100RP
PLF4214-XS . . . . . . . . . . . . . . . . . . . X-5904040200RP
PLF5014-XS ...................X-5904040300RP
PLF6014-XS ...................X-5904040400RP
14. Media Tray
PLF3614-XS ........................500002373
PLF4214-XS . . . . . . . . . . . . . . . . . . . . . . . . 500002374
PLF5014-XS ........................500002375
PLF6014-XS ........................500002376
15. Acrylic Crystals .................X-1400150300RP
*An excess number of crystals are provided. Use only the desired
quantity.
16. Trim Assembly
PLF3614-XS ...................X-1037110100RP
PLF4214-XS . . . . . . . . . . . . . . . . . . . X-1037110200RP
PLF5014-XS ...................X-1037110300RP
PLF6014-XS ...................X-1037110400RP
17. Right Side Panel . . . . . . . . . . . . . . . . X-1037880100RP
18. Left Side Panel .................X-1037890100RP
19. Hardware Kit
PLF3614-XS/PLF4214-XS ........X-9602860100RP
PLF5014-XS/PLF6014-XS ........X-9602860300RP
1
2
3
4
56
8
7
9
10
11
12
13
14
16
17
18

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Wiring Diagrams
PLF3614-XS
PLF4214-XS
Cut-outs
Relay Board
Hidden Touch Controls
Main Control Board
Flicker Motor
Heating Element
Fan
Media Bed LEDs
Flame LEDs
Power Supply
Cut-outs
Relay Board
Hidden Touch Controls
Main Control Board
Flicker Motor
Heating Element
Media Bed LEDs
Flame LEDs
Power Supply

5
PLF5014-XS
PLF6014-XS
Cut-outs
Relay Board
Hidden Touch Controls
Main Control Board
Flicker Motor
Heating Element
Media Bed LEDs
Flame LEDs
Power Supply
Cut-outs
Relay Board
Hidden Touch Controls
Main Control Board
Flicker Motor
Heating Element
Media Bed LEDs
Flame LEDs
Power Supply

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Replacement Part Procedures
WARNING: If the the replace was operating prior to servicing, allow at least 10 minutes for the heating elements to
cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any maintenance to reduce the risk of electric shock or injury to
persons.
Tools Required: Phillips Head Screwdriver
Suction Cup (if available)
Container (to hold media)
1. Remove front glass by lifting it up slightly, using the suction cup for assistance if available. Set the glass in a safe
place for the duration of the service. (Figure 1)
2. Place the media in a container.
3. Unscrew the 2 screws on each side of the media tray and remove the media tray brackets. (Figure2)
4. Remove the media tray.
5. Remove the 3 screws on the mirrored glass bracket(s). Ensure the mirrored glass does not unintentionnaly fall
forward. (Figure3)
6. Attach the suction cup to the mirrored glass to assist with removal. Ensure the seal is tight.
7. Tilt the mirrored glass and lift to remove it. Set it in a safe place for the duration of the service. (Figure4)
Preparing the Firebox for Service
Figure1 Figure2
Figure4Figure3

7
Heater Assembly Replacement
Tools Required: Phillips Head Screwdriver
Side Cutters
Pliers
1. Follow the instructions for Preparing the Firebox for Service on page 6.
2. Remove the center rail (number of screws will vary by model.) (Figure5)
3. Remove the 4 screws that hold the electronics cover panel. (Figure5)
4. Remove the 2 screws on each heater assembly bracket (4 screws total). (Figure6)
5. Trace the 4 wires from the defective heater assembly to the relay board. Disconnect the wiring connections, making
note of their original locations. Cut any restrictive wire ties.
6. Position the new heater assembly and secure it using the brackets and screws previously removed.
7. Connect the wires from the new heater assembly to their correct locations on the relay board.
8. Reassemble the replace.
Electronics
Cover Panel
Center Rail
Figure5
Figure 6

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Tools Required: Phillips Head Screwdriver
Side Cutters (to cut wire ties)
1. Follow the instructions for Preparing the Firebox for Service on page 6.
2. Remove the 4 screws that hold the electronics cover panel. (Figure7)
3. Remove the 2 screws that hold the power supply bracket. (Figure7)
4. Trace the wires from the defective power supply to the relay board.
5. Cut wire ties that secure the bundles of wire that include the wires from the power supply. Set the rubber sleeve
aside.
6. Replace the connections on the relay board from the defective power supply to the new power supply.
7. Reinstall the rubber sleeve around the bundle of wires and secure it using the 3 of the provided wire ties.
8. Secure the wires previously bundled using one of the provided wire ties.
9. Position the new power supply and secure it using the previously removed power supply bracket.
10. Reinstall the electronics cover panel.
11. Reassemble the replace.
Power Supply Replacement
Power Supply Bracket
Electronics
Cover Panel
Figure 7

9
Main Control Board Replacement
Tools Required: Phillips Head Screwdriver
CAUTION: Do not remove the conversion jumper from the new main control board. (Figure 9) The Heat Disable
jumper should only be removed if a permanently heat-disabled installation is required. See owner’s manual for more
information.
1. Follow the instructions for Preparing the Firebox for Service on page 6.
2. Remove the 4 screws that hold the electronics cover panel. (Figure9)
3. Remove the 4 screws located on each corner of the main control board,
4. Disconnect the wires from the main control board, noting their original locations.
5. Connect the wires on the new main control board in the correct locations.
6. Secure the main control board using the previously removed screws.
7. Replace any wire ties that have been removed.
8. Reinstall the electronics cover panel.
9. Reassemble the replace.
Figure 8
Figure 9
Heater Disable
DO NOT remove
this jumper
Figure 10

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Hidden Touch Controls Replacement
Tools Required: Phillips Head Screwdriver
1. Follow the instructions for Preparing the Firebox for Service on page 6.
2. Remove the 4 screws that hold the electronics cover panel. (Figure9, page 9)
3. Remove the screws that secure the L-channel (number of screws will vary by model). (Figure11)
4. Using the semi-circle grooves in the C-channel as guides for the screwdriver, remove the screws that secure the
C-channel (number of screws will vary by model). (Figure12)
5. Remove the 2 screws that secure the hidden touch controls bracket. (Figure13)
6. Disconnect the connector from the hidden touch controls.
7. Remove the 2 screws that secure the hidden touch controls to the bracket. (Figure14)
8. Seure the new hidden touch control assembly to the the bracket using the previously removed screws.
9. Connect the new hidden touch control assembly.
10. Ssecure the bracket using the previously removed screws.
11. Secure the C-channel by inserting the screws through the semi-circle grooves.
12. Secure the L-channel. Ensure not to insert screws in the holes intended for the mirrored glass bracket(s).
13. Reinstall the electronics cover panel.
14. Replace the QR Code labels provided over the existing QR label on the replace (Figure 11) and on the back of
the owner’s manual. If using the Flame Connect app, you will need to reconnect your replace to the app following
replacement of the hidden touch controls.
15. Reassemble the unit.
C-Channel
Insert screwdriver through
semi-circle grooves to
remove screws
Figure 12
Figure 13
Figure 14
L-Channel
Figure 11
QR Code Label

11
Relay Board Replacement
Tools Required: Phillips Head Screwdriver
Side Cutters
1. Follow the instructions for Preparing the Firebox for Service on page 6.
2. Remove the 4 screws that hold the electronics cover panel. (Figure9, page 9)
3. Remove the screws that secure the L-channel (number of screws will vary by model). (Figure11, page 10)
4. Using the semi-circle grooves in the C-channel as guides, remove the screws that secure the c-channel (number of
screws will vary by model). (Figure12, page 10)
5. Remove the 2 screws that secure the hidden touch controls bracket. (Figure13)
6. Remove the 4 screws located on each corner of the relay board. (Figure15)
7. Replace the connections from the defective relay board to the new relay board, cutting any wire ties that are too
restrictive.
8. Secure the relay board using the previously removed screws.
9. Replace any wire ties that have been removed.
10. Secure the hidden touch controls assembly.
11. Secure the C-channel by inserting the screws through the semi-circle grooves.
12. Secure the L-channel. Ensure not to insert screws in the holes intended for the mirrored glass bracket(s).
13. Reinstall the electronics cover panel.
14. Reassemble the unit.
Figure 15

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Temperature Sensor (NTC) Replacement
Tools Required: Phillips Head Screwdriver
Side Cutters
1. Follow the instructions for Preparing the Firebox for Service on page 6.
2. Remove the 2 screws on the NTC bracket. (Figure16)
3. Trace the NTC wire to the main control board.
4. Disconnect the NTC and remove it, cutting any restrictive wire ties. Make note of the location of the NTC connector.
5. Feed the connector from the new NTC toward the main control board, and connect it into the correct location.
6. Secure the new NTC on the NTC bracket using the provided wire tie.
7. Secure the bracket using the 4 screws previously removed.
8. Reassemble the replace, ensuring the NTC wire is secured away from the mirrored glass when re-installing it.
NTC Bracket
Figure 16

13
Flicker Motor Replacement
Tools Required: Phillips Head Screwdriver
Side Cutters
1. Follow the instructions for Preparing the Firebox for Service on page 6.
2. Remove the 2 screws on each side of the bottom panel (4 total). Disconnect the LED connection, and set the bottom
panel aside. (Figure17)
3. Remove the 2 screws that secure the icker motor bracket. (Figure18)
4. Disconnect the icker motor from the icker rod.
5. Remove the 2 screws that secure the icker motor to the icker motor bracket. (Figure19)
6. Cut the wire ties from the bundle of wires that include the icker motor wires.
7. Disconnect the icker motor connection on the main control board, and connect the connector from the new icker
motor.
8. Secure the new icker motor to the icker motor bracket.
9. Insert the stick of the icker motor in the rubber grommet from the icker rod.
10. Secure the icker motor bracket to the rebox.
11. Secure the previously bundled wires using the previously removed rubber sleeve and the provided wire ties.
12. Secure the bottom panel, ensuring that the LED is reconnected through through the square opening.
13. Reassemble rebox.
Figure 17 Figure 18
Figure 19

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Tools Required: Phillips Head Screwdriver
Pliers
1. Follow the instructions for Preparing the Firebox for Service on page 6.
2. Remove the 2 screws on each side of the bottom panel (4 total). Disconnect the LED connection, and set the bottom
panel aside. (Figure17, page 13)
3. Carefully ex the icker rod to disconnect it from the right side. Pull each of the center collars forward to release
icker rod, and pull it out of the left side bracket. (Figure 20)
4. Using pliers, pinch each of the rivets while gently pulling the defective board forward to release it. (Figure 21)
5. Disconnect the connector(s) from the defective board.
6. Correctly orient the new board, ensuring that the J1 inscription is oriented toward the right, and connect the
connector(s).
7. Secure the new board by positioning its holes over the rivets.
8. Install the icker rod by inserting the left side rst, then the center brackets, and nally gently ex it to connect the
rubber sleeve to the icker motor stick.
9. Secure the previously bundled wires using the previously removed rubber sleeve and the provided wire ties.
10. Secure the bottom panel, ensuring that the LED is reconnected through through the square opening.
11. Reassemble rebox.
Flame LED Replacement
Use pliers to pinch
standoffs to allow for
removal of LED board
Remove left side last
Remove right
side rst
Pull rod outward
Figure 20
Figure 21

15
Media LED Replacement
Tools Required: Phillips Head Screwdriver
1. Follow the instructions for Preparing the Firebox for Service on page 6.
2. Remove the 2 screws on each side of the bottom panel (4 total). Disconnect the LED connection. (Figure17,
page13) The media LED boards are located on the underside of the bottom panel.
3. To release the media LED board, insert a screwdriver in the center of each rivet to separate the pin from the base.
Set aside the pin and base of each rivet, as well as the circular standoffs. (Figure 22)
4. Disconnect the defective LED board.
5. Connect the new LED board, ensuring the J1 marking is oriented toward the right.
6. Position the new LED board.
7. Align the holes on the bottom panel, circular standoff, and LED board and insert the sleeve of the rivet. Insert the pin
from the rivet through the sleeve to secure the rivet.
8. Secure the bottom panel, ensuring that the right-side LED is reconnected through through the square opening.
9. Reassemble rebox.
Figure 22

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Troubleshooting
Problem Display Cause Solution
Fireplace does not turn on with
the manual touch controls N/A No incoming power
Ensure unit is wired correctly
Check main disconnect panel
Ensure wall switch is on (if applicable)
Fireplace does not turn on with
the remote control N/A
Batteries in the remote control are
dead or installed incorrectly
Replace remote control battery
Ensure battery is installed with +
facing up.
Remote control is defective Replace the remote control
IR receiver is defective Replace hidden touch controls
Heater does not turn on
--- Heater is disabled
Press and hold and at the
same time on the hidden touch
controls for 3 seconds to disable
or enable the heat function.
H— Heater has been permanently
disabled
If installation with heat is desired,
jumper on main board if available
or purchase new main board.
Circuit breaker trips or fuse
blows when unit is turned on N/A Improper circuit current rating Install unit on a dedicated minimum 15 amp circuit.
Error Code is displayed
Err 1 Temperature cut-out is activated
Reset breaker and wait 5 minutes
before turning unit back on it. If
error persists, see Service Manual.
Err 2 L1 voltage is too high If error persists, consult an electrician.
Err 3 L1 voltage is too low If error persists, consult an electrician.
Err 4 L1 current is too high If error persists, consult an electrician.
Err 7 Fan is slow Clean fan.
Defective heater assembly.
Err 8 Element error Defective heater assembly.
Err 9 Element not detected Element wire(s) is/are disconnected.
Defective heater assembly.
Err 10 Fan not detected
Fan wire is disconnected.
Defective heater assembly.
Defective relay board.
Err 11 Fan error Defective heater assembly.
Err12 Ambient temperature is
above45°C (113° F) No action required.
Err13 Ambient temperature is
below45°C (113° F) No action required.
Err14 Thermistor error
NTC is unplugged.
NTC is defective.
Main Control Board is defective.
Err15 NTC has shorted NTC is unplugged.
NTC is defective.
Err16 NTC not detected NTC is unplugged.
NTC is defective.
Err17 Media bed LEDs defective Defective Media Bed LEDs.
Defective Main Control Board
For more troubleshooting, consult the
XLF-XD Service Manual which can be found at
www.dimplex.com/customer_support/technical_and_troubleshooting

17
Troubleshooting
Problem Display Cause Solution
Error Code is displayed
Err19 Media bed LEDs not detected
Media Bed LEDs disconnected.
Defective Media Bed LEDs.
Defective Main Control Board
Err 21 Flame LEDs not detected
Flame LEDs disconnected.
Defective Flame LEDs.
Defective Main Control Board
Err 22 Flicker motor not detected
Flicker motor is disconnected.
Defective Flicker motor.
Defective Main control board.
Err 23 Relay board not detected Relay board is disconnected.
Defective Relay board.
Err 24 Main control board not detected
Main control board is
disconected.
Defective Main control board.
Err 25 Display board not detected Defective Display board.
Defective Main control board.
1-888-346-7539 | www.dimplex.com
In keeping with our policy of continuous
product improvement, we reserve the
right to make changes without notice.
© 2022 Glen Dimplex Americas
A BRAND OF GLEN DIMPLEX AMERICAS
REV ECO DATE
00 ECO-000279 21-JUL-21
01 ECO-000441 24-MAY-22
App
For troubleshooting information related to the Flame Connect app, please visit www.dimplex.com/fcapp