Dimplex MULTI-FIRE SL PLF3614-XS User manual

IMPORTANT SAFETY INFORMATION:
Read this manual first before attempting to install or use this electric fireplace. Always comply with the
warnings and safety instructions contained in this manual to prevent personal injury or property damage.
7401150100R01
Service Manual
PLF3614-XS - 6910470100
PLF4214-XS - 6910470200
PLF5014-XS - 6910470300
PLF6014-XS - 6910470400
Models

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Exploded Parts Diagram .......................................................3
Replacement Parts List........................................................3
Wiring Diagrams ..............................................................4
PLF3614-XS ................................................................4
PLF4214-XS ................................................................4
PLF5014-XS ................................................................5
PLF6014-XS ................................................................5
Replacement Part Procedures ..................................................6
Preparing the Firebox for Service ................................................6
Heater Assembly Replacement .................................................7
Power Supply Replacement ....................................................8
Main Control Board Replacement ...............................................9
Hidden Touch Controls Replacement............................................10
Relay Board Replacement ....................................................11
Temperature Sensor (NTC) Replacement .........................................12
Flicker Motor Replacement ...................................................13
Flame LED Replacement .....................................................14
Media LED Replacement .....................................................15
Troubleshooting .............................................................16
Conventions used in this manual:
!NOTE: Procedures and techniques that are considered important enough to emphasize.
CAUTION: Procedures and techniques which, if not carefully followed, will result in damage to the equipment.
WARNING: Procedures and techniques which, if not carefully followed, will expose the user to the risk of re,
serious injury, or death.
Table of Contents

3
Exploded Parts Diagram
Replacement Parts List
1. Remote Control.................X-3002370100RP
2. Heater Assembly. . . . . . . . . . . . . . . . X-2203870100RP
3. Power Supply
PLF3614-XS & PLF4214-XS . . . . . . . X-2100250600RP
PLF5014-XS & PLF6014-XS . . . . . . . X-2100250500RP
4. Main Control Board. . . . . . . . . . . . . . . . . . . 500002258
5. Relay Board ........................500002259
6. Hidden Touch Controls
PLF3614-XS ........................500002270
PLF4214-XS . . . . . . . . . . . . . . . . . . . . . . . . 500002271
PLF5014-XS ........................500002272
PLF6014-XS ........................500002273
7. Temperature Sensor (NTC) ........X-3001560600RP
8. Flicker Motor. . . . . . . . . . . . . . . . . . . X-2000550100RP
9. Flicker Rod
PLF3614-XS ...................X-5904050100RP
PLF4214-XS . . . . . . . . . . . . . . . . . . . X-5904050200RP
PLF5014-XS ...................X-5904050300RP
PLF6014-XS ...................X-5904050400RP
10. Flame LED Strip
PLF3614-XS (2) . . . . . . . . . . . . . . . . X-3002260100RP
PLF4214-XS (2) . . . . . . . . . . . . . . . . X-3002260200RP
PLF5014-XS (3) . . . . . . . . . . . . . . . . X-3002260100RP
PLF6014-XS (3) . . . . . . . . . . . . . . . . X-3002260200RP
11. Media LED Strip
PLF3614-XS (2) ................X-3002350400RP
PLF4214-XS (2) ................X-3002350200RP
PLF5014-XS (3) ................X-3002350400RP
PLF6014-XS (3) ................X-3002350200RP
12. Mirrored Glass
PLF3614-XS ...................X-5904010100RP
PLF4214-XS . . . . . . . . . . . . . . . . . . . X-5904010200RP
PLF5014-XS ...................X-5904010300RP
PLF6014-XS ...................X-5904010400RP
13. Front Glass
PLF3614-XS ...................X-5904040100RP
PLF4214-XS . . . . . . . . . . . . . . . . . . . X-5904040200RP
PLF5014-XS ...................X-5904040300RP
PLF6014-XS ...................X-5904040400RP
14. Media Tray
PLF3614-XS ........................500002373
PLF4214-XS . . . . . . . . . . . . . . . . . . . . . . . . 500002374
PLF5014-XS ........................500002375
PLF6014-XS ........................500002376
15. Acrylic Crystals .................X-1400150300RP
*An excess number of crystals are provided. Use only the desired
quantity.
16. Trim Assembly
PLF3614-XS ...................X-1037110100RP
PLF4214-XS . . . . . . . . . . . . . . . . . . . X-1037110200RP
PLF5014-XS ...................X-1037110300RP
PLF6014-XS ...................X-1037110400RP
17. Right Side Panel . . . . . . . . . . . . . . . . X-1037880100RP
18. Left Side Panel .................X-1037890100RP
19. Hardware Kit
PLF3614-XS/PLF4214-XS ........X-9602860100RP
PLF5014-XS/PLF6014-XS ........X-9602860300RP
1
2
3
4
56
8
7
9
10
11
12
13
14
16
17
18

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Wiring Diagrams
PLF3614-XS
PLF4214-XS
Cut-outs
Relay Board
Hidden Touch Controls
Main Control Board
Flicker Motor
Heating Element
Fan
Media Bed LEDs
Flame LEDs
Power Supply
Cut-outs
Relay Board
Hidden Touch Controls
Main Control Board
Flicker Motor
Heating Element
Media Bed LEDs
Flame LEDs
Power Supply

5
PLF5014-XS
PLF6014-XS
Cut-outs
Relay Board
Hidden Touch Controls
Main Control Board
Flicker Motor
Heating Element
Media Bed LEDs
Flame LEDs
Power Supply
Cut-outs
Relay Board
Hidden Touch Controls
Main Control Board
Flicker Motor
Heating Element
Media Bed LEDs
Flame LEDs
Power Supply

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Replacement Part Procedures
WARNING: If the the replace was operating prior to servicing, allow at least 10 minutes for the heating elements to
cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any maintenance to reduce the risk of electric shock or injury to
persons.
Tools Required: Phillips Head Screwdriver
Suction Cup (if available)
Container (to hold media)
1. Remove front glass by lifting it up slightly, using the suction cup for assistance if available. Set the glass in a safe
place for the duration of the service. (Figure 1)
2. Place the media in a container.
3. Unscrew the 2 screws on each side of the media tray and remove the media tray brackets. (Figure2)
4. Remove the media tray.
5. Remove the 3 screws on the mirrored glass bracket(s). Ensure the mirrored glass does not unintentionnaly fall
forward. (Figure3)
6. Attach the suction cup to the mirrored glass to assist with removal. Ensure the seal is tight.
7. Tilt the mirrored glass and lift to remove it. Set it in a safe place for the duration of the service. (Figure4)
Preparing the Firebox for Service
Figure1 Figure2
Figure4Figure3

7
Heater Assembly Replacement
Tools Required: Phillips Head Screwdriver
Side Cutters
Pliers
1. Follow the instructions for Preparing the Firebox for Service on page 6.
2. Remove the center rail (number of screws will vary by model.) (Figure5)
3. Remove the 4 screws that hold the electronics cover panel. (Figure5)
4. Remove the 2 screws on each heater assembly bracket (4 screws total). (Figure6)
5. Trace the 4 wires from the defective heater assembly to the relay board. Disconnect the wiring connections, making
note of their original locations. Cut any restrictive wire ties.
6. Position the new heater assembly and secure it using the brackets and screws previously removed.
7. Connect the wires from the new heater assembly to their correct locations on the relay board.
8. Reassemble the replace.
Electronics
Cover Panel
Center Rail
Figure5
Figure 6

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Tools Required: Phillips Head Screwdriver
Side Cutters (to cut wire ties)
1. Follow the instructions for Preparing the Firebox for Service on page 6.
2. Remove the 4 screws that hold the electronics cover panel. (Figure7)
3. Remove the 2 screws that hold the power supply bracket. (Figure7)
4. Trace the wires from the defective power supply to the relay board.
5. Cut wire ties that secure the bundles of wire that include the wires from the power supply. Set the rubber sleeve
aside.
6. Replace the connections on the relay board from the defective power supply to the new power supply.
7. Reinstall the rubber sleeve around the bundle of wires and secure it using the 3 of the provided wire ties.
8. Secure the wires previously bundled using one of the provided wire ties.
9. Position the new power supply and secure it using the previously removed power supply bracket.
10. Reinstall the electronics cover panel.
11. Reassemble the replace.
Power Supply Replacement
Power Supply Bracket
Electronics
Cover Panel
Figure 7

9
Main Control Board Replacement
Tools Required: Phillips Head Screwdriver
CAUTION: Do not remove the conversion jumper from the new main control board. (Figure 9) The Heat Disable
jumper should only be removed if a permanently heat-disabled installation is required. See owner’s manual for more
information.
1. Follow the instructions for Preparing the Firebox for Service on page 6.
2. Remove the 4 screws that hold the electronics cover panel. (Figure9)
3. Remove the 4 screws located on each corner of the main control board,
4. Disconnect the wires from the main control board, noting their original locations.
5. Connect the wires on the new main control board in the correct locations.
6. Secure the main control board using the previously removed screws.
7. Replace any wire ties that have been removed.
8. Reinstall the electronics cover panel.
9. Reassemble the replace.
Figure 8
Figure 9
Heater Disable
DO NOT remove
this jumper
Figure 10

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Hidden Touch Controls Replacement
Tools Required: Phillips Head Screwdriver
1. Follow the instructions for Preparing the Firebox for Service on page 6.
2. Remove the 4 screws that hold the electronics cover panel. (Figure9, page 9)
3. Remove the screws that secure the L-channel (number of screws will vary by model). (Figure11)
4. Using the semi-circle grooves in the C-channel as guides for the screwdriver, remove the screws that secure the
C-channel (number of screws will vary by model). (Figure12)
5. Remove the 2 screws that secure the hidden touch controls bracket. (Figure13)
6. Disconnect the connector from the hidden touch controls.
7. Remove the 2 screws that secure the hidden touch controls to the bracket. (Figure14)
8. Seure the new hidden touch control assembly to the the bracket using the previously removed screws.
9. Connect the new hidden touch control assembly.
10. Ssecure the bracket using the previously removed screws.
11. Secure the C-channel by inserting the screws through the semi-circle grooves.
12. Secure the L-channel. Ensure not to insert screws in the holes intended for the mirrored glass bracket(s).
13. Reinstall the electronics cover panel.
14. Replace the QR Code labels provided over the existing QR label on the replace (Figure 11) and on the back of
the owner’s manual. If using the Flame Connect app, you will need to reconnect your replace to the app following
replacement of the hidden touch controls.
15. Reassemble the unit.
C-Channel
Insert screwdriver through
semi-circle grooves to
remove screws
Figure 12
Figure 13
Figure 14
L-Channel
Figure 11
QR Code Label