Dimplex EWMC-CC-SS User manual

TROUBLE SHOOTING GUIDE
FOR THE CORNER WALL MOUNT
FIREPLACE
MODEL NUMBER:
EWMC-CC-SS

EWMC-CC-SS
TROUBLE SHOOTING GUIDE
GENERAL
Problem Cause Solution Service Manual
Reference
Circuit breaker trips
or fuse blows when
unit is turned on Improper circuit current rating
Additional appliances may
exceed the current rating of
the circuit breaker or fuse.
Plug unit into another outlet
or install unit on a dedicated
15 amp circuit
Optional remote control has a
similar frequency to other
remotes in the area
Radio frequency disturbance
from outside sources
Replace hand held remote
control
Unit turns on or off
by itself
Defective circuit board Replace circuit board Page 14
Lights dim in room
while the unit is on Unit is drawing close to circuit
current rating
Move the unit to another
outlet or install unit on a
dedicated 15 amp circuit
Normal operation
The power cord may get
slightly warm to the touch
when the heater is on
Power cord gets
warm
Defective power cord Replace power cord Page 16
APPEARANCE
Problem Cause Solution Service Manual
Reference
Improper operation Refer to User’s Guide
Defective main on/off switch Replace main on/off switch Page 7
Defective remote control
Install new battery into the
handheld transmitter and
reconfigure remote
Page 2
Defective circuit board Replace circuit board Page 14
Fireplace does not
turn on
Loose wiring Check wiring connections Page 5
Defective flame motor Replace flame motor Page 10
Flame frozen
Loose wiring Check wiring connections Page 5
Burnt light bulbs Replace light bulbs Page 6
Loose wiring Check wiring connections Page 5
Flame not bright or
flame not visible
Defective light harness Replace light harness
Log set dim, ember
bed not glowing Burnt light bulbs Replace light bulbs Page 6
Flame Shutter Defective flame motor Replace flame motor Page 10

EWMC-CC-SS
TROUBLE SHOOTING GUIDE
HEATER
Problem Cause Solution Service Manual
Reference
Defective manual selection
switch
Replace manual selection
switch Page 8
Defective circuit board Replace circuit board Page 14
Improper operation See User’s Guide
Heater is not
turning off
Loose wiring Trace wiring in unit Page 5
Defective manual selection
switch
Replace manual selection
switch Page 8
Defective circuit board Replace circuit board Page 14
Defective heater assembly Replace heater assembly Page 12
Improper operation See User’s Guide
Heater is not
turning on
Loose wiring Trace wiring in unit Page 5
Normal operation
Normal operation is when
the heater emits an odour for
a brief period after the
heater is initially turned on.
The heater is burning off any
dust accumulated during
manufacturing or operation.
Defective heater assembly Replace heater assembly Page 12
Heater emits an
odour
Loose wiring Trace wiring in unit Page 7 - 9
Improper operation See User’s Guide
Defective thermostat Replace thermostat Page 9
Loose wiring Trace wiring in unit Page 5
Heater fan turns on
but heater lacks
heat
Defective heater assembly Replace heater assembly Page 12
Normal operation
Small glowing sections of
the element are considered
normal.
Heating element is
glowing red
Defective heater assembly
If larger glowing sections are
causing the heater to trip the
thermal cut out, unplug unit,
discontinue use and replace
heater assembly
Page 12

EWMC-CC-SS
TROUBLE SHOOTING GUIDE
HEATER (CONTINUED)
Problem Cause Solution Service Manual
Reference
Normal operation
Normal operation is when
the heater fan runs when the
Level 2 and Level 3 indicator
light functions are on
Page 1
Loose wiring Trace wiring in unit Page 5
Defective manual selection
switch
Replace manual selection
switch Page 8
Defective circuit board Replace circuit board Page 14
Heater fan runs
continuously
Defective heater assembly Replace heater assembly Page 12
NOISE
Problem Cause Solution Service Manual
Reference
Dirty blower assembly Clean blower assembly
Excessive noise
with the heater on
Defective blower assembly Replace heater motor/blower Page 12
Moving flame rod hitting or
rubbing against internal
components
Flame rod replacement Page 10
Grinding or
excessive noise
with the heater off
Defective flame motor Replace flame motor Page 10