Dimplex DFB8842 User manual

Owner’s Manual
Model
DFB8842
7207500200R09
IMPORTANT SAFETY INFORMATION: Always read this manual rst
before attempting to install or use this replace. For your safety, always
comply with all warnings and safety instructions contained in this manual
to prevent personal injury or property damage.
To view the full line of Dimplex products, please visit
www.dimplex.com

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Table of Contents
Always use a qualied technician
or service agency to repair
this replace.
!NOTE: Procedures and
techniques that are considered
important enough to emphasize.
CAUTION: Procedures and
techniques which, if not carefully
followed, will result in damage to
the equipment.
WARNING: Procedures
and techniques which, if not
carefully followed, will expose
the user to the risk of re,
serious injury, or death.
Welcome & Congratulations ..................3
IMPORTANT INSTRUCTIONS .................4
Fireplace Installation ........................7
Operation .................................9
Maintenance .............................14
Warranty .................................18
Replacement Parts .........................21

3
Welcome & Congratulations
Thank you and congratulations for choosing to purchase an electric
replace from Dimplex, the world leader in electric replaces.
Please carefully read and save these instructions.
CAUTION: Read all instructions and warnings carefully before
starting installation. Failure to follow these instructions may result in a
possible electric shock, re hazard and will void the warranty.
Please record your model and serial numbers below for future
reference: model and serial numbers can be found on the Model and
Serial Number Label of your replace.
NO NEED TO RETURN TO THE STORE
Questions with operation or assembly? Require Parts Information?
Product Under Manufacturer’s Warranty?
Contact us at: www.dimplex.com/customer_support
For Troubleshooting and Technical Support
OR Toll-Free 1-888-DIMPLEX (1-888-346-7539)
Monday to Friday 8:00 a.m. to 4:30 p.m. EST
Please have your model number and product serial
number ready. (See above)
Part Number
Serial Number
Model Number

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When using electrical appliances,
basic precautions should always
be followed to reduce the risk of
re, electric shock, and injury to
persons, including the following:
① Read all instructions before
using this appliance.
② The heater is hot when in use.
To avoid burns, do not let bare
skin touch hot surfaces. The trim
around the heater outlet becomes
hot during heater operation.
Keep combustible materials, such
as furniture, pillows, bedding,
papers, clothes, and curtains at
least 3 ft (0.9m) from the front of
the unit.
③ Extreme caution is necessary
when any heater is used by or
near children or invalids and
whenever the unit is left operating
and unattended.
④ Always unplug the fireplace
when not in use.
⑤Do not operate any heater
after it malfunctions. Disconnect
power at the service panel and
have the heater inspected by a
reputable electrician before reus-
ing.
⑥ Do not operate any unit with
IMPORTANT INSTRUCTIONS
a damaged cord or plug, or if the
heater has malfunctioned, or if
the electric replace has been
dropped or damaged in any man-
ner, contact Dimplex Technical
Service at 1-888-346-7539.
⑦ Do not use outdoors.
⑧ The electric replace is not
intended for use in bathrooms,
laundry areas and similar indoor
locations. Never locate heater
where it may fall into a bathtub or
other water container.
⑨ Do not run the cord under
carpeting. Do not cover cord with
throw rugs, runners, or the like.
Arrange cord away from traf-
c area and where it will not be
tripped over.
⑩ To disconnect the unit, turn
the controls off, then remove the
plug from the outlet.
⑪Do not insert or allow foreign
objects to enter any ventilation
or exhaust opening as this may
cause an electric shock or re, or
damage to the heater.
⑫ To prevent a possible re, do
not block air intake or exhaust in
any manner.
⑬ All electrical heaters have

5
SAVE THESE INSTRUCTIONS
hot and arcing or sparking parts
inside. Do not use in areas where
gasoline, paint, or ammable
liquids are used or stored.
⑭ Do not modify the electric
replace. Use it only as described
in this manual. Any other use not
recommended by the manufactur-
er may cause re, electric shock
or injury to persons.
⑮ Always plug heaters directly
into a wall outlet/receptacle.
Never use with an extension cord
or relocatable power tap (outlet/
power strip).
⑯ Do not burn wood or other
materials in the electric replace.
⑰ Do not strike the replace
glass.
⑱ Always use a certied electri-
cian should new circuits or outlets
be required.
⑲Always use properly ground-
ed, fused and polarized outlets.
⑳ Disconnect all power supply
before performing any cleaning,
maintenance or relocation of the
unit.
㉑When transporting or storing
the unit and cord, keep in a dry
place, free from excessive vibra-
tion and store so as to avoid dam-
age.
IMPORTANT INSTRUCTIONS
CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN
NO USER-SERVICABLE PARTS INSIDE

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!NOTE: This equipment has been
tested and found to comply with the limits
for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits
are designed to provide reasonable
protection against harmful interference in
a residential installation. This equipment
generates uses and can radiate radio
frequency energy and, if not installed and
used in accordance with the instructions,
may cause harmful interference to radio
communications. However, there is no
guarantee that interference will not occur
in a particular installation. If this equipment
does cause harmful interference to radio
or television reception, which can be
determined by turning the equipment off
and on, the user is encouraged to try to
correct the interference by one of the
following measures:
• Reorient or relocate the receiving
antenna.
• Increase the separation between
the equipment and receiver.
• Connect the equipment into an
outlet on a circuit different from that
to which the receiver is connected.
• Consult the dealer or an
experienced radio/TV technician for
help.
This device complies with Part 15 of the
FCC Rules. Operation is subject to the
following two conditions: (1) This device
may not cause harmful interference,
and (2) this device must accept any
interference received, including
interference that may cause undesired
operation.
FCC CAUTION: Any changes or
modications not expressly approved by
the party responsible for compliance could
void the user's authority to operate this
equipment.
IMPORTANT INSTRUCTIONS
This device complies with Industry
Canada licence-exempt RSS standard(s).
Operation is subject to the following
two conditions: (1) this device may not
cause interference, and (2) this device
must accept any interference, including
interference that may cause undesired
operation of the device.
Under Industry Canada regulations, this
radio transmitter may only operate using
an antenna of a type and maximum (or
lesser) gain approved for the transmitter
by Industry Canada. To reduce potential
radio interference to other users, the
antenna type and its gain should be so
chosen that the equivalent isotropically
radiated power (e.i.r.p.) is not more
than that necessary for successful
communication.
WARNING: Remote control
contains small batteries.
Keep away from children. If
swallowed, seek medical attention
immediately.
WARNING: Do not install
battery backwards, charge, put
in re or mix with used or other
battery types - may explode or
leak causing injury.
CAUTION: Changes or
modications not expressly
approved by the party
responsible for compliance
could void user's authority to
operate the equipment.

7
WARNING: Ensure the power
cord is not installed so that it is
pinched or against a sharp edge
and ensure that the power cord is
stored or secured to avoid tripping
or snagging to reduce the risk
of re, electric shock or injury to
persons.
WARNING: Construction
and electrical outlet wiring must
comply with local building codes
and other applicable regulations
to reduce the risk of re, electric
shock and injury to persons.
WARNING: Do not attempt
to wire your own new outlets or
circuits. To reduce the risk of re,
electric shock or injury to persons,
always use a licensed electrician.
WARNING: To reduce the risk
of re, do not store or use gaso-
line or other ammable vapors or
liquids in the vicinity of the heater.
CAUTION: Clearance for air
circulation beneath the re-
place insert is provided by two
rubber feet.
Do not install the replace
insert directly on carpet or
similar surfaces which may
restrict air circulation.
CAUTION: If installing the
replace in a carpeted area, place
a one-piece, solid, at surface
under the replace. Ensure that
both of the feet rest securely on
this surface.
CAUTION: High temperature,
Fireplace Installation
Figure 1
31 ⅜" (797 mm)
30 ¼" (768 mm)
25 ½"
(648
mm)
26 ⅜"
(670
mm)
10 ½"
(267 mm)

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Fireplace Installation
30 ¾"
(781 mm)
Figure 2
10 ¾"
(273 mm)
25 ¾"
(654 mm)
risk of re, keep electrical cords,
drapery, furnishings, and other
combustibles at least 3 ft (0.9 m)
from the front of the heater.
For dimensions of the rebox
insert, with and without the trim,
refer to Figure 1. The replace
does not require any additional
venting.
Mantel Installation
Install the replace assembly into
the mantel (refer to mantel as-
sembly instructions).
!IMPORTANT: If not using a
Dimplex mantel, the replace
must be installed in an enclo-
sure with the following MINI-
MUM internal/opening dimen-
sions (Figure 2).
New Wall Construction
1. Mark the desired location on
the oor and store the re-
place in a safe, dry and dust
free location.
2. Use studs to frame an opening
of 30 ¾ in. (781 mm) wide X
25 ¾ in. (654 mm) high X
10 ¾ in. (273 mm) deep.
3. Plug the unit into a 15 Amp
/120 Volt outlet.
Option #1: The power cord can
be lead from behind the trim
and along the wall to an outlet
near the replace.
Option #2: A new outlet can be
installed inside the new frame
construction.
!NOTE: A 15 Amp, 120 Volt
circuit is required. A dedicated
circuit is preferred but not es-
sential in all cases. A dedi-
cated circuit will be required
if, after installation, the circuit
breaker trips or fuse blows
on a regular basis when the
heater is operating. Additional
appliances on the same circuit
may exceed the current rating
of the circuit breaker.

9
Fireplace Installation
Wiring
Operation
WARNING: This electric
rebox must be properly installed
before it is used.
Manual Controls
The manual controls for the
replace are located in the lower
right hand corner (Figure 3).
A. Main On/Off Switch
Supplies power to the 3-Posi-
tion switch.
B. 3 Position Switch
• Remote (right position):
The unit is operated with the
remote control.
• Flame (center position):
The ame effect is turned ON.
• Flame & Heat (left posi-
tion): The ame effect and
heater are turned ON simul-
taneously. When the manual
control is in the Flame & Heat
position the heater does not
run on the remote operated
thermostat.
C. Initialization Button
Used to synchronize remote
control.
!NOTE: When the 3-Position
Figure 3
ABC

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Operation
Batteries
Figure 4
Child Lock
switch is in the Flame and
Flame & Heat positions, the
replace unit will not operate
with the remote control.
!NOTE: The heater on your
replace may emit a slight,
harmless odor when rst used.
This odor is a normal condition
caused by the initial heating of
internal heater parts and will
not occur again.
Resetting The Temperature
Cutoff Switch
The heater is protected with a
safety device to prevent overheat-
ing. Should the heater overheat,
an automatic cut out will turn the
heater off and it will not come
back on without being reset. It
can be reset by switching the ON/
OFF Switch to OFF and waiting
ve (5) minutes before switching
the unit back on.
CAUTION: If you need to
continuously reset the heater,
unplug the unit and call Dim-
plex North America Limited
at 1-888-346-7539. Have
the product Model and Serial
Numbers ready when calling.
Remote Control
The remote control has a range of
approximately 50 ft (15.25 m). It
does not have to be pointed at the
replace and can pass through
most obstacles (including walls).
It is supplied with 243 indepen-
dent frequencies to prevent inter-
ference with other units.
Battery Installation (Figure 4)
1. Depress
the tab on
the battery
cover on
the back of
the remote
control and
remove
battery
cover.
2. Install two
AAA bat-
teries
into the remote control (includ-
ed).
3. Ensure child lock is in the
position.
4. Replace the battery cover.
!NOTE: When the “BAT”
symbol is present on the remote
control it is recommended to

11
replace the batteries promptly,
to maintain full functionality of
the remote/replace. The remote
control has a battery backup time
of only several hours.
Battery must be recycled
or disposed of properly.
Check with your Local
Authority or Retailer for recycling
advice in your area.
Initializing/ Reprogramming the
Remote Control
1. Plug cord into 120 Volt wall
outlet.
2. Ensure the Main On/Off Switch
of the replace (Figure 3A) is
in the On
position.
3. Set the 3 Position Switch (Fig-
ure 3B) to the Remote position
(right position).
4. Press and hold the Initializa-
tion Button on the unit (Figure
3C).
5. While holding the Initialization
Button, press the Flame/Heat
On/Off
button or the Puri-
re™ On/Off
button on the
remote control (Figure 5).
6. Release the Initialization But-
ton on the unit.
7. Press the Flame/Heat On/Off
button
to turn the Flame/
Operation
Heat function on or press the
Purire™ On/Off button
to
turn the Purire™ function on.
Remote Control Functions
(All letter references are to Figure 5)
B. Set Temperature
Press Hbutton to turn replace
on.
Press J to raise thermostat, or Ito
lower the thermostat.
Press both Jand I to change °F
to °C.
C. Light Dimmer Control
While the replace is running,
repeatedly press the Lor Kbut-
ton to increase or decrease the
brightness of the upper lights.
D. Flame Speed Control
While the replace is running,
press the N button to increase the
speed of the ame or press the
M to decrease the speed of the
ame.
E. Sleep Timer
The Sleep Timer automatically
shuts off the replace after a pre-
set time (from 30 minutes to 8
hours).
During replace operation, to
set the sleep timer press the P

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Figure 5
Operation
M
L
N
K
B
E
A
D
IC
P
O
J
F
R
Q
GH
A. Room Temperature
B. Set Temperature
C. Light Dimmer Control
D. Flame Speed Control
E. Sleep Timer
F. Purire™
G. Purire™ On/Off
H. Flame & Heat On/Off
I. Temperature Down
J. Temperature Up
K. Dimmer Down
L. Dimmer Up
M. Flame Speed Down
N. Flame Speed Up
O. Sleep Timer Down
P. Sleep Timer Up
Q. Purire™ Speed Down
R. Purire™ Speed Up
button. Set the timer from 30
minutes through 8 hours. The
replace will automatically turn
off when the sleep timer reaches
zero (0) minutes.
The sleep timer can be cancelled
at any time by pressing the O
button repeatedly until the sleep
timer displays nothing.
F. Purire™
The Purire™ includes a high
efciency lter to help improve the
quality of air. Press the Gbutton
to turn the Purire™ function
on. When the Purire™ function
is on, the Purire™ symbol will
ash. When off, the symbol will
be solid.
The default setting for the Puri-
re™ is set at low speed. Press
the Q or the R buttons to change
between low and high speeds.
Press the Gbutton to turn the

13
Operation
Purire™ function off.
H. Flame & Heat On/Off Button
Press the Hbutton to turn the
Flame/Heat function on. When
Bis higher then Athe heat will
come on. To turn the heat off,
lower the B so that it’s setting is
lower then the A. The default tem-
perature setting is 72°F (22°C).
!NOTE: When using the
remote control the heater runs
on a thermostat. Press the
Jor Ibuttons to adjust the
set temperature. Once the
desired set temperature is
reached the heater will turn off.
The heater will cycle on and
off to maintain the desired set
temperature.
Disable Heat
If desired, depending on the sea-
son, the heater on the unit can be
disabled. The unit will operate in
the same fashion, with remainder
of the controls.
To Disable - Press Jand Oat the
same time. The temperature
setting on the remote will no
longer be visible.
!NOTE: The heat will not work
in manual controls either.
To Enable - Press Jand Qat the
same time. The temperature
setting will now be visible
again.
Child Lock (Figure 6)
1. Depress tab on the battery
cover on the back of the re-
mote control and remove the
battery cover.
2. Move Child Lock tab to the
right to lock the remote control.
3. Move Child Lock tab back to
the left to unlock the remote
control.
4. Replace the battery cover.
!NOTE: To temporarily unlock
the remote control press (in
order) Ithen Jthen K.
When the remote control’s back-
light is illuminated the Child Lock
is bypassed. When the backlight
is off the Child Lock is re-activat-
ed.
Figure 6
Unlocked Locked
Child Lock
Switch

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Maintenance
Operation
WARNING: Disconnect power
before attempting any main-
tenance or cleaning to reduce
the risk of re, electric shock
or damage to persons.
!NOTE: The replace should
not be operated with an accumu-
lation of dust or dirt on or in the
unit, as this can cause a build up
of heat and eventual damage. For
this reason the heater must be
inspected regularly, depending
upon conditions and at least at
yearly intervals.
Light Bulb Replacement
Light bulbs need to be replaced
when you notice a dark section of
the ame. There are three under
the Log Set, which generate the
ames and embers, and two
bulbs above the log that illuminate
the log exterior.
Helpful Hints: It is a good idea to
replace all light bulbs at one time
if they are close to the end of their
rated life. Group replacement will
reduce the number of times you
need to open the unit to replace
light bulbs. Care must be taken
when removing the Log Set as
Frequency Interference
If the replace does not respond
properly to the remote control, the
remote operating frequency may
have to be reset. The remote
control can send another fre-
quency code to the circuit board
to eliminate interference.
1. Simultaneously press the O.
Sleep Timer Down button and
the Qbutton on the remote
control.
2. “COD” will appear in place of
the sleep timer digits.
3. Release the Obutton and the
Q button.
4. Press the Initialization button
on the unit (Figure 3C).
5. Press the H button on the
remote.
Your remote will now have a dif-
ferent frequency communicating
with the replace.

15
Trim
Front Glass
Log Set Assembly
Figure 7
Upper Light Bracket
Lower Bulbs
Upper Bulbs
Maintenance
the Log Set contains LED’s and
wires.
Lower Light Bulb Requirements
Quantity of three clear chande-
lier or candelabra bulbs with an
E-12 (small) socket base, 60 Watt
rating. Example: GE 60BC or
Philips 60CTC. Do not exceed
60 Watts per bulb.
To access the lower light bulb
area:
CAUTION: Allow at least ve
minutes for light bulbs and heater
to cool off before touching bulbs
to avoid accidental burning of
skin.
1. Slide replace out of mantel.
2. Remove four Phillips screws
from right side of trim (Figure
7).
3. Remove trim.
4. Slide glass to right side of re-
place to remove (Figure 7).
5. Pull the front edge of the plas-
tic Log Set or plastic grate up
and forward until the rear tab
releases from the ledge locat-
ed at the bottom of the partially
reective glass (Figure 8).
!IMPORTANT: Only handle
the Log Set Assembly by the
Ember Bed or plastic grate.
!NOTE: Log Set Assembly ts
tightly into rebox, some force
may be necessary to remove.
6. Set Log Set Assembly in front

16 www.dimplex.com
of replace.
7. Unscrew bulbs counter clock-
wise.
8. Insert new bulbs and screw in
clockwise.
9. Install the Log Set Assembly
by placing the front, bottom
edge of the Ember Bed in the
track behind the control panel.
Once in place, push down on
the back edge of the Ember
Bed until the rear tab snaps
into place under the Partially
reective glass (Figure 8).
!NOTE: Ensure the Log Set
Assembly is installed tightly
under the back ledge to pre-
vent light leakage.
10. Slide front glass back into
position and attach trim.
Upper Light Bulb Requirements
Quantity of two clear chandelier
or candelabra bulbs with an E-12
(small) socket base, 15 Watt
rating. Do not exceed 15 Watts
per bulb.
To access the upper light bulb
area:
CAUTION: Allow at least ve
minutes for light bulbs and heater
to cool off before touching bulbs
to avoid accidental burning of
skin.
1. Slide replace out of mantel.
2. Remove four Phillips screws
from right side of trim (Figure
7).
3. Remove trim.
4. Slide glass to the right side of
the replace to remove (Figure
7).
5. Remove Upper Light Bracket
(Figure 7).
6. Upper bulbs are located in
the upper left and upper right
corners of the replace.
7. Unscrew bulbs counter clock-
wise.
8. Insert new bulbs and screw in
clockwise.
9. Re-install Upper Light Bracket.
10. Slide front glass back into
position and attach trim.
Maintenance
Back
Ledge
Log
Ember Bed
Rear
Tab Front
Edge
Side Section
Figure 8

17
Figure 9
Purire™
Filter
Purire™ Filter
The Purire™ lter supplied in
your replace is reusable and
washable. The lter should be
cleaned or replaced on average
once a year. To clean the lter
gently tap lter on a hard sur-
face to dislodge any loose dirt or
debris, and then clean with water.
No soap or cleaning products are
recommended. The lter size
is 20 x 10 x 1 inches, rated at
MERV 10.
To replace lter:
1. Remove replace from mantel.
2. Filter can be accessed from
the top rear of the unit (Figure
9).
3. Grasp lter and slide lter
straight up.
4. Replace or clean lter.
!NOTE: If after market air lter
is used ensure it is installed
according to the manufac-
turer’s recommended instruc-
tions.
Glass Cleaning
The glass is cleaned in the factory
during the assembly operation.
During shipment, installation,
handling, etc., the clear door may
collect dust particles, these can
Maintenance
be removed by dusting lightly with
a clean dry cloth.
To remove ngerprints or other
marks, the clear door can be
cleaned with a damp cloth. The
clear door should be completely
dried with a lint free cloth to
prevent water spots. To prevent
scratching, do not use abrasive
cleaners or spray liquids on the
clear door surface.
Fireplace Surface Clean-
ing
Use damp warm cloth only to
clean painted surfaces. Do not
use abrasive cleaners on glass
surface or spray liquids directly
onto any surface.

18 www.dimplex.com
Five Year Limited Warranty
Products to which this limited warranty
applies
This limited warranty applies to the
following model of your newly purchased
Dimplex electric replace DFB8842 and
to newly purchased Dimplex replace
surrounds (mantels) and trims. This
limited warranty applies only to purchases
made in any province of Canada except
for Yukon Territory, Nunavut, or Northwest
Territories or in any of the 50 States of
the USA (and the District of Columbia)
except for Hawaii and Alaska. This limited
warranty applies to the original purchaser
of the product only and is not transferable.
Products excluded from this limited
warranty
Light bulbs and Purire™ lters are not
covered by this limited warranty and
are the sole responsibility of the owner/
purchaser. Products purchased in Yukon
Territory, Nunavut, Northwest Territories,
Hawaii, or Alaska are not covered by this
limited warranty. Products purchased in
these States, provinces, or territories are
sold AS IS without warranty or condition
of any kind (including, without limitation,
any implied warranties or conditions of
merchantability or tness for a particular
purpose) and the entire risk of as to the
quality and performance of the products is
with the purchaser, and in the event of a
defect the purchaser assumes the entire
cost of all necessary servicing or repair.
What this limited warranty covers and for
how long
Products, other than replace surrounds
(mantels) and trims, covered by this
limited warranty have been tested and
inspected prior to shipment. Subject to
the provisions of this warranty, Dimplex
warrants such products to be free from
Warranty
defects in material and workmanship for
a period of 5 years from the date of the
rst purchase of such products as follows:
(a) a repair or replacement warranty on
defective products or parts, including
in-home services, for the rst year
following the date of rst purchase; and (b)
thereafter, a replacement of parts warranty
on defective products and parts (with no
in-home services) for the 4 year period
commencing on the rst anniversary of
rst purchase and ending on the fth
anniversary of the date of rst purchase.
Dimplex replace surrounds (mantels)
and trims covered by this limited warranty
have been tested and inspected prior to
shipment and, subject to the provisions
of this warranty, Dimplex warrants such
products to be free from defects in
material and workmanship for a period of
1 year from the date of rst purchase of
such products. Warranty services do not
include in-home services.
The above section is a summary only
of your warranty rights. Please review
the remaining provisions of this
warranty for your specic rights.
The limited 5 year warranty period for
products other than replace surrounds
(mantels) and trims and the limited 1 year
warranty period for replace surrounds
(mantels) and trims also applies to any
implied warranties that may exist under
applicable law. Some jurisdictions do not
allow limitations on how long an implied
warranty lasts, so the above limitation may
not apply to the purchaser.
What this limited warranty does not cover
This limited warranty does not apply to
products that have been repaired (except
by Dimplex or its authorized service
representatives) or otherwise altered. This
limited warranty does further not apply

19
Warranty
to defects resulting from misuse, abuse,
accident, neglect, incorrect installation,
improper maintenance or handling, or
operation with an incorrect power source.
What you must do to get service under
this limited warranty
Defects must be brought to the attention of
Dimplex Technical Service by contacting
Dimplex at 1-888-DIMPLEX (1-888-
346-7539), or 1367 Industrial Road,
Cambridge Ontario, Canada N1R 7G8.
Please have proof of purchase, catalogue/
model and serial numbers available when
calling. Limited warranty service requires
a proof of purchase of the product.
What Dimplex will do in the event of a
defect
In the event a product or part covered
by this limited warranty is proven to be
defective in material or workmanship
during (i) the 5 year limited warranty
period for products other than replace
surrounds (mantels) and trims, and (ii)
the 1 year limited warranty period for
surrounds (mantels) and trims, you have
the following rights:
• Limited warranty service will be
performed solely by dealers or service
agents of Dimplex authorized to
provide limited warranty services.
• For products (other than surrounds
(mantels) and trims) for the period
ending at midnight on the rst
anniversary of the date of rst
purchase, Dimplex will in its sole
discretion either repair or replace
such defective product or part without
charge. If Dimplex is unable to
repair or replace such product or
part, or if repair or replacement is not
commercially practicable or cannot
be timely made, Dimplex may, in lieu
of repair or replacement, choose to
refund the purchase price for such
product or part. This limited warranty
entitles the purchaser to on-site or in-
home warranty services. Accordingly,
Dimplex will be responsible for all
labour and transportation costs
associated with the repair or
replacement of the product or part
except as follows: (i) charges may
be levied for travel costs incurred to
travel to the purchaser’s site where the
product is located if the purchaser’s
site is beyond 30 miles (48 km) from
the closest service depot of Dimplex’s
dealer or service agent; and (ii)
the purchaser is solely responsible
for providing clear access to all
serviceable parts of the product.
• For products (other than surrounds
(mantels) and trims) for the period
commencing at 12:01 a.m. on the
day after the rst anniversary of
the rst purchase and ending at
midnight on the fth anniversary
of the date of rst purchase, this
limited warranty entitles the purchaser
to replacement parts only without
charge. If Dimplex is unable to replace
such part, or if replacement is not
commercially practicable or cannot
be timely made, Dimplex may, in lieu
of replacement, choose to refund the
purchase price for such part. The
purchaser shall not be entitled to
on-site or in-home warranty services.
The purchaser shall be responsible
for all expenses incurred for the
removal of the part and installation
of the replacement part including,
without limitation, all shipping costs
and transportation costs to and from
the authorized dealer’s or service
agent’s place of business and all labour
costs. Such costs shall not be the
responsibility of Dimplex.

20 www.dimplex.com
Warranty
• For surrounds (mantels) and trims
for the period ending at midnight
on the rst anniversary of the
date of rst purchase, Dimplex will
in its sole discretion either repair or
replace such defective surrounds
(mantels) and trims or part thereof
without charge. If Dimplex is unable
to repair or replace such product or
part, or if repair or replacement is not
commercially practicable or cannot
be timely made, Dimplex may, in lieu
of repair or replacement, choose to
refund the purchase price for such
product or part. The purchaser shall
not be entitled to on-site or in-house
services. The purchaser is responsible
for all expenses incurred for repair
or replacement of such product or
part including, without limitation, all
shipping costs and transportation costs
to and from the authorized dealer’s or
service agent’s business and all labour
costs. Such costs shall not be the
responsibility of Dimplex.
• On-site or in-home services not
provided under this warranty may be
performed at the purchaser’s specic
request and expense at Dimplex’s
then-current rates for such services.
What Dimplex and its dealers and service
agents are also not responsible for:
IN NO EVENT WILL DIMPLEX, OR ITS
DIRECTORS, OFFICERS, OR AGENTS,
BE LIABLE TO THE PURCHASER OR
ANY THIRD PARTY, WHETHER IN
CONTRACT, IN TORT, OR ON ANY
OTHER BASIS, FOR ANY INDIRECT,
SPECIAL, PUNITIVE, EXEMPLARY,
CONSEQUENTIAL, OR INCIDENTAL
LOSS, COST, OR DAMAGE ARISING
OUT OF OR IN CONNECTION WITH
THE SALE, MAINTENANCE, USE, OR
INABILITY TO USE THE PRODUCT,
EVEN IF DIMPLEX OR ITS DIRECTORS,
OFFICERS, OR AGENTS HAVE BEEN
ADVISED OF THE POSSIBILITY OF
SUCH LOSSES, COSTS OR DAMAGES,
OR IF SUCH LOSSES, COSTS, OR
DAMAGES ARE FORESEEABLE. IN
NO EVENT WILL DIMPLEX, OR ITS
OFFICERS, DIRECTORS, OR AGENTS
BE LIABLE FOR ANY DIRECT LOSSES,
COSTS, OR DAMAGES THAT EXCEED
THE PURCHASE PRICE OF THE
PRODUCT.
SOME JURISDICTIONS DO NOT ALLOW
THE EXCLUSION OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATION
OR EXCLUSION MAY NOT APPLY TO
THE PURCHASER.
How State and Provincial law apply
This limited warranty gives you specic
legal rights, and you may also have other
rights which vary from jurisdiction to
jurisdiction. The provisions of the United
Nations Convention on Contracts for
the Sale of Goods shall not apply to this
limited warranty or the sale of products
covered by this limited warranty.