Dimplex SF3202 User manual

PRACTICAL USER’S GUIDE
FOR THE SYMPHONY ENCORE
ELECTRIC FIREPLACE
MODEL NUMBER:
SF3202
Valued Customer,
We are pleased that you have chosen to purchase an electric
fireplace manufactured by Dimplex North America Ltd.
Over the years, valuable memories will occur around the
warmth and comfort of your hearth. Thank you for allowing our
product to be the backdrop for those special moments.
7205410100REV04
Quality checked by:

QUICK REFERENCE GUIDE FOR THE DIMPLEX ELECTRIC
FIREPLACE
1. Prior to the first use of the fireplace verify the following:
• Are the circuit breakers for the socket the unit uses on?
• Are the light bulbs in your fireplace loose? (to check, follow the
instructions for replacing the light bulbs under the maintenance
section of this manual)
2. The heater on your fireplace may emit a slight, harmless odor when
first used. This odor is a normal condition caused by the initial
heating of internal heater parts and will not occur again.
3. The information regarding the model of your fireplace can be found
on the rating plate located under the logset of the unit.
4. If you have any technical questions or concerns regarding the
operation of your fireplace, or require service contact Dimplex North
America customer service at 1-888-DIMPLEX (1-888-346-7539) before
returning the product to the point of purchase.
CONTENTS
PAGE 1 Important Instructions
PAGE 2 Model and Serial Number
Information
PAGE 4 Fireplace Installation
PAGE 4 Operation
PAGE 8 Maintenance
PAGE10 Warranty

IMPORTANT INSTRUCTIONS
SAVE THESE INSTRUCTIONS
PLEASE RETAIN THIS USER’S GUIDE FOR FUTURE REFERENCE
When using electrical appliances, basic precautions should always be followed to reduce the
risk of fire, electric shock, and injury to persons, including the following:
1. Read all instructions before using the electric fireplace.
2. The heater is hot when in use. To avoid burns, do not let bare skin touch hot
surfaces. The trim around the heater outlet becomes hot during heater operation. Keep
combustible materials, such as furniture, pillows, bedding, papers, clothes, and curtains
at least 3 feet (0.9m) from the front of the unit.
3. Extreme caution is necessary when any heater is used by or near children or invalids
and whenever the unit is left operating and unattended.
4. Always unplug the electric fireplace when not in use.
5. Do not operate any unit with a damaged cord or plug, or if the heater has malfunctioned,
or if the electric fireplace has been dropped or damaged in any manner. Return heater
to authorized service facility for examination, electrical or mechanical adjustment, or
repair.
6. Do not use outdoors.
7. The electric fireplace is not intended for use in bathrooms, laundry areas and similar
indoor locations. Never locate heater where it may fall into a bathtub or other water
container.
8. Do not run the cord under carpeting. Do not cover cord with throw rugs, runners, or the
like. Arrange cord away from traffic area and where it will not be tripped over.
9. To disconnect the unit, turn the controls off, then remove the plug from the outlet.
10.Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this
may cause an electric shock or fire, or damage to the heater.
11.To prevent a possible fire, do not block air intake or exhaust in any manner. Do not use
on soft surfaces, like a bed, where openings may become blocked.
12.All electrical heaters have hot and arching or sparking parts inside. Do not use in areas
where gasoline, paint, or flammable liquids are used or stored or where the unit will be
exposed to flammable vapors.
13.Do not modify the electric fireplace. Use it only as described in this manual. Any other
use not recommended by the manufacturer may cause fire, electric shock or injury to
persons.
14.Avoid the use of an extension cord. Extension cords may overheat and cause a risk of
fire. If you must use an extension cord, the cord must be No. 16 AWG minimum size
and rated no less than 1875 watts.
15.Do not burn wood or other materials in the electric fireplace.
16.Do not strike the fireplace glass.
17.Always use a certified electrician should new circuits or outlets be required.
18.Always use properly grounded, fused and polarized outlets.
19.Disconnect all power supply before performing any cleaning, maintenance or relocation
of the unit.
20. When transporting or storing the unit and cord, keep in a dry place, free from excessive
vibration and store so as to avoid damage.
NOTE: Procedures and techniques that are considered important enough to emphasize.
CAUTION: Procedures and techniques which, if not carefully followed, will result in damage to
the equipment.
WARNING: Procedures and techniques which, if not carefully followed, will expose the user to
the risk of fire, serious injury, illness or death.
1

Model Numbe
r
Serial Number
Model Numbe
r
Serial Number
IMPORTANT INSTRUCTIONS
If you have any questions about out products please have the product model and serial
numbers available upon calling Dimplex customer service. To locate the model and serial
number labels see below.
2
Firebox

NOTE
A 15amp, 120 volt circuit is required. A dedicated circuit is preferred but not essential in all
cases. A dedicated circuit will be required if, after installation, the circuit breaker trips or fuse
blows on a regular basis when the heater is operating. Additional appliances on the same
circuit may exceed the current rating of the circuit breaker.
WARNING
Ensure the power cord is not installed so that it is pinched or against a sharp edge and ensure
that the power cord is stored or secured to avoid tripping or snagging to reduce the risk of fire,
electric shock or injury to persons.
Construction and electrical outlet wiring must comply with local building codes and other
applicable regulations to reduce the risk of fire, electric shock and injury to persons.
Do not attempt to wire your own new outlets or circuits. To reduce the risk of fire, electric
shock or injury to persons, always use a licensed electrician.
3
Model Number
Serial Number
Carton

SITE SELECTION AND PREPARATION
This section provides instructions for selecting a location and preparing the site to install the
fireplace into your Dimplex mantel surround.
NOTE
The fireplace insert comes completely assembled and wired. No tools will be required to
prepare the site and assemble/install the fireplace.
The dimensions of the fireplace insert are 36 ½” wide X 31 ¾” high X 13” deep, the opening
size is 32” wide and 28 ¼” high. This fireplace does not require any venting.
DIMPLEX MANTEL SURROUND
1. Select a suitable location that is not susceptible to moisture and is away from drapes,
furniture and high traffic.
2. For ease of electrical hook up you may wish to locate the fireplace near an existing
outlet. (refer to NOTE 1)
3. Store the fireplace in a safe dry and dust free location.
4. Assemble the fireplace to the mantel surround kit (refer to the mantel assembly
instructions).
WARNING
Do not attempt to wire your own new outlets or circuits. To reduce the risk of fire, electric
shock or injury to persons, always use a licensed electrician.
FIREPLACE INSTALLATION
1. Make sure the units MAIN ON/OFF switch is switched OFF (refer to operating
instruction section).
2. Plug the unit into a 15Amp/120volt outlet. If the cord does not reach, you may use an
extension cord rated for a minimum of 1875 watts.
WARNING
Ensure the power cord is not installed so that it is pinched or against a sharp edge and
ensure that the power cord is stored or secured to avoid tripping or snagging to reduce the
risk of fire, electric shock or injury to persons.
OPERATION
Initializing The Remote Control
1. Turn on the electrical power at the circuit breaker.
2. Slide open the battery cover on the back of the remote transmitter.
3. Install three AAA batteries into the remote control. Replace the battery cover.
Note:
The LCD display will flash when new batteries are inserted.
4

4. Move the remote transmitter close to the fireplace (less than five feet preferred). Press
any button on the remote control. The remote is transferring the code to the receiver
built into the fireplace.
5. Set the clock by depressing the button marked clock on the transmitter for five seconds.
The hour display will flash.
6. Use the up and down buttons to set the hour.
7. Press the clock button again and the minute display will flash.
8. Use the up and down buttons to set the minute.
9. Press the clock button again and the 0F or 0C display will flash.
10.Use the up and down buttons to select the remote to display temperature in 0F or 0C
11.Press the clock button again. The remote control is now ready for operation.
Remote Control Operation
Warning:
It takes some time for the receiver to respond to the transmitter. Do not press the buttons
more than once within two seconds for correct operation.
Note:
The fireplace has an automatic timer function that will shut your fireplace off if the remote
control has not been operated within a six-hour period.
Auto Mode
Note:
When auto mode is activated the flame and heat will turn on. The heater will turn on and
off to keep the room temperature the same as the remote controls set temperature.
1. Press POWER button to turn unit on. (There may be a slight delay)
2. Press the UP or DOWN buttons to change the set temperature, if desired.
3. In auto mode the remote transmitter will automatically turn on the flame and heater
when the room temperature is below the target temperature and turn off the heater
ONLY when the room temperature is above the target temperature.
4. Press POWER button once to turn unit off.
Timer Mode
1. You can set the timer to the length of time you want the unit to operate
2. (1 to 120 minutes).
3. Press the TIMER button once. The timer display will blink ---
4. Press the UP and DOWN buttons to adjust the timer display in minutes.
5. Press the TIMER button once to set the timer.
6. The timer setting can be reset by pressing the TIMER button and using the DOWN
button until the timer display reads ----, press the TIMER button once to set the timer.
7. Press the POWER button to turn the unit on.
8. The fireplace will automatically shut off when the timer reaches 0 minutes.
5

Child Proof Function
1. Remove the battery cover on the back of the remote control.
2. Slide the small blue switch down to activate the child proof function.
3. Child Proof will appear on the display screen and all function on the remote will be
locked.
4. To enable normal remote control operation when the child proof function is activated,
press the up and down buttons in the following sequence,
UP-DOWN-DOWN-UP-DOWN the remote functions will now operate normally. The
remote will return to the child proof function if buttons are not pressed after two minutes.
5. To disable the child proof function remove the battery cover on the back of the remote
and slide the small blue switch up.
Batteries
1. The remote control uses 3 AAA size batteries (included). Replace these batteries at
least every 6 months or when the low battery appears on the remote display screen.
2. When batteries are removed wait at least 1 minute before replacing with new batteries.
Code selection
If the current remote control is interfering with the operation of other remote control devices
(TV, VCR, garage doors etc.) The code can be changed on the remote.
To change code:
1. Remove the battery cover on the back of the remote control.
2. Slide the four small switches to any configuration other than the factory set code.
3. Remove the batteries, wait for one minute.
4. Install the batteries.
5. Install the battery cover onto the remote.
6. Reinitialize the remote control.
6

OPERATION
Electric Fireplace Manual Controls
The manual controls are located inside the fireplace in the upper right hand corner.
A. Manual on/off switch
1. The fireplace has a manual power ON/OFF switch located on the control panel of the
fireplace.
2. To operate press the switch once, to turn the unit on. A red light will illuminate to
indicate the power is on. Press the switch again to turn the unit off.
NOTE:
When the manual power switch is used the heater will run.
The manual ON/OFF switch is to be used only when the remote transmitter is OFF.
B. Flame action control
Turn the flame action control knob to adjust the flame speed control to the desired level.
C. Heater override switch
When the Manual on/off switch is in the on position the heater will run. Turn the heater
override switch to the off position to shut off the heater.
NOTE: Ensure that the heater override switch is in the on position for the heater to work
with the remote control.
RESETTING THE TEMPERATURE CUTOFF SWITCH
Should the heater overheat, an automatic cut out will turn the heater off and it will not come
back on without being reset. It can be reset by switching the MAIN ON/OFF SWITCH to OFF
and waiting 5 minutes before switching the unit back on.
CAUTION
If you need to continuously reset the heater, unplug the unit and call Dimplex North America
Limited at 1-800-668-6663.
7

MAINTENANCE
WARNING
Disconnect power before attempting any maintenance or cleaning to reduce the risk of fire,
electric shock or damage to persons.
LIGHT BULB REPLACEMENT
Allow at least 5 minutes for light bulbs to cool off before touching bulbs to avoid accidental
burning of skin.
Light bulbs need to be replaced when you notice a dark section of the flame or when the clarity
and detail of the log exterior disappears. There are four bulbs under the log set which
generate the flames and embers and two bulbs above the log that illuminate the log exterior.
LOWER LIGHT BULB REQUIREMENTS
Quantity of 4 clear chandelier or candelabra bulbs with an E-12 (small) socket base, 60 watt
rating.
LOWER LIGHT BULB REPLACEMENT
The lower light bulbs are located at the back of the fireplace under the logset. To access the
lower light bulbs, grasp the back of the plastic emberbed and firmly pull the emberbed forward
and up until the rear tab clears the back ledge. Handle the logset by the under side and place
it out of the way, pull the rotating flicker aside and replace the required bulbs lower light bulbs.
Re-assemble in the reverse order.
CAUTION: Grasping the logset by the logs or the grate when removing the logset may result
in damaging the logset.
8

UPPER LIGHT BULB REQUIREMENTS
Quantity of 2 clear chandelier or candelabra bulbs with an E-12 (small) socket base, 7 watt
rating.
UPPER LIGHT BULB REPLACEMENT
The upper light bulbs are located inside the fireplace on the top panel. To access each bulb
one screw must be removed with a standard slot screwdriver, once the screw is removed the
bracket will slide out of the fireplace along with the bulb. Replace bulb and re-assemble in
reverse order.
HELPFUL HINTS
It is a good idea to replace all light bulbs at one time if they are close to the end of their rated
life. Group replacement will reduce the number of times you need to open the unit to replace
light bulbs.
GLASS CLEANING
The glass is cleaned in the factory during the assembly operation. During shipment,
installation, handling, etc., the glass may collect dust particles, these can be removed by
dusting lightly with a clean dry cloth.
To remove fingerprints or other marks, the glass can be cleaned with a damp cloth. To
prevent scratching, do not use abrasive cleaners or spray liquids on the glass surface.
FIREPLACE SURFACE CLEANING
Use a cloth dampened with warm water only to clean painted surfaces of the electric fireplace.
Do not use abrasive cleaners.
9

TEN YEAR LIMITED WARRANTY
Products to which this limited warranty applies
This limited warranty applies to the following model of your newly purchased Dimplex electric
fireplace SF3202 and to newly purchased Dimplex fireplace surrounds (mantels) and trims.
This limited warranty applies only to purchases made in any province of Canada except
for Yukon Territory, Nunavut, or Northwest Territories or in any of the 50 States of the
USA (and the District of Columbia) except for Hawaii and Alaska. This limited warranty
applies to the original purchaser of the product only and is not transferable.
Products excluded from this limited warranty
Light bulbs are not covered by this limited warranty and are the sole responsibility of the
owner/purchaser. Products purchased in Yukon Territory, Nunavut, Northwest Territories,
Hawaii, or Alaska are not covered by this limited warranty. Products purchased in these
States, provinces, or territories are sold AS IS without warranty or condition of any kind
(including, without limitation, any implied warranties or conditions of merchantability or fitness
for a particular purpose) and the entire risk of as to the quality and performance of the
products is with the purchaser, and in the event of a defect the purchaser assumes the entire
cost of all necessary servicing or repair.
What this limited warranty covers and for how long
Products, other than fireplace surrounds (mantels) and trims, covered by this limited warranty
have been tested and inspected prior to shipment. Subject to the provisions of this warranty,
Dimplex warrants such products to be free from defects in material and workmanship for a
period of 10 years from the date of the first purchase of such products as follows: (a) a repair
or replacement warranty on defective products or parts, including in-home services, for the first
three years following the date of first purchase; and (b) thereafter, a replacement of parts
warranty on defective products and parts (with no in-home services) for the 7 year period
commencing on the second anniversary of first purchase and ending on the tenth
anniversary of the date of first purchase.
Dimplex fireplace surrounds (mantels) and trims covered by this limited warranty have been
tested and inspected prior to shipment and, subject to the provisions of this warranty, Dimplex
warrants such products to be free from defects in material and workmanship for a period of 1
year from the date of first purchase of such products. Warranty services do not include in-
home services.
The above section is a summary only of your warranty rights. Please review the
remaining provisions of this warranty for your specific rights.
The limited 10 year warranty period for products other than fireplace surrounds (mantels) and
trims and the limited 1 year warranty period for fireplace surrounds (mantels) and trims also
applies to any implied warranties that may exist under applicable law. Some jurisdictions do
not allow limitations on how long an implied warranty lasts, so the above limitation may not
apply to the purchaser.
10

What this limited warranty does not cover
This limited warranty does not apply to products that have been repaired (except by Dimplex or
its authorized service representatives) or otherwise altered. This limited warranty does further
not apply to defects resulting from misuse, abuse, accident, neglect, incorrect installation,
improper maintenance or handling, or operation with an incorrect power source.
What you must do to get service under this limited warranty
Defects must be brought to the attention of Dimplex Technical Service by contacting Dimplex
at 1-888-DIMPLEX (1-888-346-7539), or 1367 Industrial Road, Cambridge Ontario, Canada
N1R 7G8. Please have proof of purchase, catalogue/model and serial numbers available
when calling. Limited warranty service requires a proof of purchase of the product.
What Dimplex will do in the event of a defect
In the event a product or part covered by this limited warranty is proven to be defective in
material or workmanship during (i) the 10 year limited warranty period for products other than
fireplace surrounds (mantels) and trims, and (ii) the 1 year limited warranty period for
surrounds (mantels) and trims, you have the following rights:
 Limited warranty service will be performed solely by dealers or service agents of
Dimplex authorized to provide limited warranty services.
 For products (other than surrounds (mantels) and trims) for the period ending at
midnight on the third anniversary of the date of first purchase, Dimplex will in its sole
discretion either repair or replace such defective product or part without charge. If
Dimplex is unable to repair or replace such product or part, or if repair or replacement is
not commercially practicable or cannot be timely made, Dimplex may, in lieu of repair or
replacement, choose to refund the purchase price for such product or part. This limited
warranty entitles the purchaser to on-site or in-home warranty services. Accordingly,
Dimplex will be responsible for all labour and transportation costs associated with the
repair or replacement of the product or part except as follows: (i) charges may be levied
for travel costs incurred to travel to the purchaser's site where the product is located if the
purchaser's site is beyond 30 miles (48 km) from the closest service depot of Dimplex's
dealer or service agent; and (ii) the purchaser is solely responsible for providing clear
access to all serviceable parts of the product.
 For products (other than surrounds (mantels) and trims) for the period
commencing at 12:01 a.m. on the day after the third anniversary of the first
purchase and ending at midnight on the tenth anniversary of the date of first
purchase,this limited warranty entitles the purchaser to replacement parts only without
charge. If Dimplex is unable to replace such part, or if replacement is not commercially
practicable or cannot be timely made, Dimplex may, in lieu of replacement, choose to
refund the purchase price for such part. The purchaser shall not be entitled to on-site or
in-home warranty services. The purchaser shall be responsible for all expenses incurred
for the removal of the part and installation of the replacement part including, without
limitation, all shipping costs and transportation costs to and from the authorized dealer's
or service agent's place of business and all labour costs. Such costs shall not be the
responsibility of Dimplex.
11

 For surrounds (mantels) and trims for the period ending at midnight on the first
anniversary of the date of first purchase, Dimplex will in its sole discretion either repair
or replace such defective surrounds (mantels) and trims or part thereof without charge. If
Dimplex is unable to repair or replace such product or part, or if repair or replacement is
not commercially practicable or cannot be timely made, Dimplex may, in lieu of repair or
replacement, choose to refund the purchase price for such product or part. The purchaser
shall not be entitled to on-site or in-house services. The purchaser is responsible for all
expenses incurred for repair or replacement of such product or part including, without
limitation, all shipping costs and transportation costs to and from the authorized dealer's
or service agent's business and all labour costs. Such costs shall not be the
responsibility of Dimplex.
 On-site or in-home services not provided under this warranty may be performed at the
purchaser's specific request and expense at Dimplex’s then-current rates for such
services.
What Dimplex and its dealers and service agents are also not responsible for:
IN NO EVENT WILL DIMPLEX, OR ITS DIRECTORS, OFFICERS, OR AGENTS, BE LIABLE
TO THE PURCHASER OR ANY THIRD PARTY, WHETHER IN CONTRACT, IN TORT, OR
ON ANY OTHER BASIS, FOR ANY INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY,
CONSEQUENTIAL, OR INCIDENTAL LOSS, COST, OR DAMAGE ARISING OUT OF OR IN
CONNECTION WITH THE SALE, MAINTENANCE, USE, OR INABILITY TO USE THE
PRODUCT, EVEN IF DIMPLEX OR ITS DIRECTORS, OFFICERS, OR AGENTS HAVE
BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSSES, COSTS OR DAMAGES, OR IF
SUCH LOSSES, COSTS, OR DAMAGES ARE FORESEEABLE. IN NO EVENT WILL
DIMPLEX, OR ITS OFFICERS, DIRECTORS, OR AGENTS BE LIABLE FOR ANY DIRECT
LOSSES, COSTS, OR DAMAGES THAT EXCEED THE PURCHASE PRICE OF THE
PRODUCT.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR
EXCLUSION MAY NOT APPLY TO THE PURCHASER.
How State and Provincial law apply
This limited warranty gives you specific legal rights, and you may also have other rights
which vary from jurisdiction to jurisdiction. The provisions of the United Nations Convention
on Contracts for the Sale of Goods shall not apply to this limited warranty or the sale of
products covered by this limited warranty.
1-888-DIMPLEX
1-888-346-7539
Approved for use in the United States and Canada
1367 Industrial Road
Cambridge, Ontario
Canada, N1R 7G8
12