Dimplex XHD23 User manual

Service Manual
Models
XHD23L/XHD23G
XHD26L/XHD26G
XHD28L/XHD28G
XHD33L/XHD33G
DF26L-PRO
DF26DWC-PRO
DF28L-PRO
DF28DWC-PRO
Part Number
6909940XXX
6913820XXX
6909850XXX
6913830XXX
6909970XXX
6913840XXX
6913820XXX
6913830XXX
6913840XXX
6910090XXX
7401050100R05
IMPORTANT SAFETY INFORMATION: Always read this manual rst before attempting to service this rebox.
For your safety, always comply with all warnings and safety instructions contained in this manual to prevent
personal injury or property damage.

2 www.dimplex.com
Always use a qualied technician or service agency to repair this rebox.
!NOTE: Procedures and techniques that are considered important enough to emphasize.
CAUTION: Procedures and techniques which, if not carefully followed, will result in damage to the equipment.
WARNING: Procedures and techniques which, if not carefully followed, will expose the user to the risk of re, serious
injury, or death.
XHD Replacement Parts List 1 ..........................................3
XHD Replacement Parts List 2 ..........................................4
DF-PRO Replacement Parts List ........................................5
Wiring Diagrams .....................................................6
Accessing Top Components ...........................................7
Accessing Bottom components.........................................7
Power Cord Replacement..............................................8
Main Control Board Replacement .......................................8
Heater Assembly Replacement .........................................9
Touchpad Replacement ...............................................9
Flicker Motor Replacement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Flicker Rod Replacement .............................................10
Flame Base LED Strip Replacement ....................................11
Media Tray / Media LED Strip Replacement ..............................11
Flame Screen Replacement ...........................................12
Log Set Replacement ................................................12
Troubleshooting Guide ...............................................13
Table of Contents

3
Exploded Parts Diagram
Replacement Parts List
XHD23 MOD 0-A
XHD26 MOD 0-B
XHD28 MOD 0-A
1. Heater Assembly ......................2203730300RP
2. Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . 2100250700RP
3. Main Control Board Logs ................3001840100RP
Media ...............................3001840200RP
4. Power Cord ..........................4100190600RP
5. Touchpad ............................6700600100RP
6. Thermistor ...........................3001560900RP
7. Flicker Motor. . . . . . . . . . . . . . . . . . . . . . . . . .3000240200KIT
8. Flicker Rod XHD23. . . . . . . . . . . . . . . . . . . . . 5903090200RP
XHD26 & XHD28. . . . . . . . . . . . . 5903090100RP
9. Flame LED Strip XHD23 ...............3002200100RP
XHD26 & XHD28 .......3002200200RP
10. Flame Base LEDs XHD23L & XHD26L ....3001880100RP
XHD28L . . . . . . . . . . . . . 3001880200RP
11. Media LED Strip XHD23G ...............3001570100RP
XHD26G ...............3001570700RP
XHD28G ...............3001570300RP
12. Flame Screen XHD23 ..................5902580400RP
XHD26 ..................5902580500RP
XHD28 ..................5902580600RP
13. Logset XHD23L .......................0442330100RP
XHD26L .......................0442220100RP
XHD28L .......................0442300100RP
14. Media Tray XHD23G ...................0442320100RP
XHD26G ...................0442280100RP
XHD28G ...................0442310100RP
15. Medium Ice Chunks (Media Models) .......1400150100RP
16. Large Ice Chunks (Media Models) . . . . . . . . . 1400130400RP
17. Front Glass XHD23 ....................5903150100RP
XHD26 ....................5903070100RP
XHD28 ....................5903160100RP
18. Remote Control .......................6700590200RP
19. Mounting Hardware (XHD26). . . . . . . . . . . . . 9602100100RP
20. Felt Feet Pads ........................8600140101RP
12
17
1
2
3
4
10
7
13
8
9
5
6
18
19

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Exploded Parts Diagram
Replacement Parts List
XHD23 MOD B+
XHD26 MOD C+
XHD28 MOD B+
XHD33 ALL MODS
1. Heater Assembly ......................2203610700RP
2. Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . 2100250700RP
3. Main Control Board Logs ................3001840100RP
Media ...............................3001840200RP
4. Power Cord ..........................4100190700RP
5. Touchpad ............................6700600100RP
6. Thermistor ...........................3001560800RP
7. Flicker Motor. . . . . . . . . . . . . . . . . . . . . . . . . .3000240200KIT
8. Flicker Rod XHD23. . . . . . . . . . . . . . . . . . . . . 5903090200RP
XHD26 & XHD28. . . . . . . . . . . . . 5903090100RP
XHD33. . . . . . . . . . . . . . . . . . . . . 5903090300RP
9. Flame LED Strip XHD23 ...............3002200100RP
XHD26 & XHD28 .......3002200200RP
XHD33 ...............3002200300RP
10. Flame Base LEDs XHD23L & XHD26L ....3001880100RP
XHD28L . . . . . . . . . . . . . 3001880200RP
XHD33L . . . . . . . . . . . . . 3001880300RP
11. Media LED Strip XHD23G. . . . . . . . . . . . . . . 3001570100RP
XHD26G . . . . . . . . . . . . . . . 3001570700RP
XHD28G . . . . . . . . . . . . . . . 3001570300RP
XHD33G (2) ............3001960100RP
12. Flame Screen XHD23 ..................5902580400RP
XHD26 ..................5902580500RP
XHD28 ..................5902580600RP
XHD33 ..................5902580700RP
13. Logset XHD23L .......................0442330100RP
XHD26L .......................0442220100RP
XHD28L .......................0442300100RP
XHD33L .......................0442460100RP
14. Media Tray XHD23G ...................0442320100RP
XHD26G ...................0442280100RP
XHD28G ...................0442310100RP
XHD33G ...................0442470100RP
15. Medium Ice Chunks (Media Models) .......1400150100RP
16. Large Ice Chunks (Media Models) . . . . . . . . . 1400130400RP
17. Front Glass XHD23 ....................5903150100RP
XHD26 ....................5903070100RP
XHD28 ....................5903160100RP
XHD33 ....................5903210100RP
18. Remote Control .......................6700590200RP
19. Mounting Hardware (XHD26). . . . . . . . . . . . . 9602100100RP
20. Felt Feet Pads ........................8600140101RP
12
17
1
2
3
4
10
7
13
8
9
5
6
18

5
DF-PRO Replacement Parts List
1. Heater Assembly ......................2203730300RP
2. Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . 2100250700RP
3. Main Control Board Logs ................3001840100RP
DWC ...............3001840200RP
4. Power Cord ..........................4100190600RP
5. Touchpad ............................6700600100RP
6. Thermistor ...........................3001560800RP
7. Flicker Motor. . . . . . . . . . . . . . . . . . . . . . . . . .3000240200KIT
8. Flicker Rod . . . . . . . . . . . . . . . . . . . . . . . . . . . 5903090100RP
9. Flame LED Strip. . . . . . . . . . . . . . . . . . . . . . . 3002200200RP
10. Flame Base LEDs DF26L-PRO ..........3001880100RP
DF28L-PRO . . . . . . . . . . 3001880200RP
11. Media LED Strip DF26DWC-PRO. . . . . . . . . 3001570700RP
DF28DWC-PRO . . . . . . . . . 3001570300RP
12. Flame Screen DF26-PRO ...............5902580500RP
DF28-PRO ...............5902580600RP
13. Logset DF26L-PRO ....................0442220100RP
DF28L-PRO ....................0442300100RP
14. Media Tray DF26DWC-PRO .............0442280100RP
DF28DWC-PRO .............0442310100RP
15. Medium Ice Chunks (DWC Models) ........1400150100RP
16. Large Ice Chunks (DWC Models). . . . . . . . . . 1400130400RP
17. Driftwood (DWC Models) ................0441820100RP
18. River Rock (DWC Models) . . . . . . . . . . . . . . . 1400080301RP
19. Front Glass DF26-PRO .................5903070100RP
DF28-PRO .................5903160100RP
20. Remote Control .......................6700590200RP
21. Mounting Hardware (DF-26-PRO) .........9602100100RP
22. Felt Feet Pads ........................8600140101RP
9
1
2
34
19
20
21
5
6
7
8
12
10
14
18
16
15
17
Exploded Parts Diagram

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Wiring Diagram
Logset or Media Bed LEDs
On log models only
M
AC / DC
120V / 12V
~
IR
REMOTE
M
L
LOGSET ASSEMBLY
FLAME BASE OR MEDIA BED RBG STRIP
FLAME LED LIGHTS
FLICKER
MOTOR
BLOWER
MOTOR
IR EYE/DISPLAY/CAPACITIVE
TOUCH CONTROL BOARD
MAIN CONTROL
BOARD
G
POWER
SUPPLY
NTC
CUTOUT
N
XHD23 MOD 0-A
XHD26 MOD 0-B
XHD28 MOD 0-A
ALL DF-PRO
XHD23 MOD B
XHD26 MOD C
XHD28 MOD B

7
Accessing Top Components
Tools Required: Phillips head screwdriver
WARNING: If the rebox was operating prior to
servicing, allow at least 10 minutes for the heating
elements to cool o󰀨 to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance to reduce the risk of electric shock or injury
to persons.
1. Unhook the front glass to remove it by pulling it up
slightly and pulling it out. Set it aside in a safe place.
2. Remove the rebox from the mantel by removing the
retaining screws that secure the rebox to the mantel.
These may be located on the inside of the rebox near
the front, or behind the rebox if it is secured with L-
brackets.
3. Unfasten the top panel by removing the 12 screws lo-
cated around the periphery of the top panel. There are
2 screws on each side, 3 on the back, and 5 at the very
top, directly behind the front ange. Some units may
have 6 screws on the top, totaling 13 screws. (Figure 1)
4. Slide the top panel toward the back to release it.
5. Carefully lay the rebox on its back and lay the top
cover at so that the attached components are acces-
sible.
Accessing Bottom Components
Tools Required: Phillips head screwdriver
WARNING: If the rebox was operating prior to
servicing, allow at least 10 minutes for the heating
elements to cool o󰀨 to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance to reduce the risk of electric shock or injury
to persons.
1. Unhook the front glass to remove it by pulling it up
slightly and pulling it out. Set it aside in a safe place.
2. Remove the rebox from the mantel by removing the
retaining screws that secure the rebox to the mantel.
These may be located on the inside of the rebox
near the front, or behind the rebox if it is secured with
L-brackets.
3. Unfasten the bottom panel by removing the 11 screws
located on the back and sides of the bottom panel.
There are 3 screws on the back, and 4 screws on each
side. Note that the two middle screws on each side
are longer, and hold the media tray or log set in place.
(Figure 2)
!NOTE: When reinstalling the base panel, align the
2 middle screw holes on each side of the logset/media
tray with the corresponding holes on the base panel to
ensure that the logset or media tray are properly
a󰀩xed. (Figure 5)
Figure 1
Figure 2

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4. Carefully lay the replace on its back.
5. Remove the bottom panel and set it aside.
!NOTE: On the XHD28G/DF28DWC-PRO, the
media bed lights are attached to this bottom panel. You
can disconnect these lights to have better access to the
components in the rebox.
!NOTE: The log set/media tray has a wire attached
to the unit which can be temporarily disconnected for
easier access.
Most components can now be accessed for service.
However, if you wish to have further access to the
components, complete the following steps.
6. Remove the ame screen retaining brackets by
removing the 2 screws on each side of the rebox that
hold each bracket (4 screws total). (Figure 5)
7. Carefully slide the ame screen down toward the base
of the rebox and set it aside during service.
!NOTE: When reinserting the ame screen, ensure
that the upper portion is inserted all the way to the top.
Power Cord Replacement
Tools Required: Phillips head screwdriver
Pliers
7mm Wrench
WARNING: If the rebox was operating prior to
servicing, allow at least 10 minutes for the heating
elements to cool o󰀨 to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance to reduce the risk of electric shock or injury
to persons.
1. Follow the instructions for accessing the top
components on page 8.
2. Disconnect the wires from the powercord, noting their
original locations. Use wrench to remove gold nut that
secures the green grounding wire to the body of the
rebox, along with the silver ring. Cut the cable ties as
needed to remove the wires.
3. With pliers, grasp the power cord strain relief grommet
from inside the back of the bottom panel and push
while twisting to remove.
4. Install the new power cord and reconnect wires as
before. Refer to the wiring diagram if needed. Ensure
that they are secure and the wires cannot be pulled out
of the wire connector.
WARNING: Ensure wires do not come in contact
with moving parts by securing wires in cable ties or
electrical tape.
5. Reassemble the rebox.
Main Control Board Replacement
Tools Required: Phillips head screwdriver
Pliers
WARNING: If the rebox was operating prior to
servicing, allow at least 10 minutes for the heating
elements to cool o󰀨 to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance to reduce the risk of electric shock or injury
to persons.
1. Follow the instructions for accessing the top
components on page 8.
!NOTE: It is recommended to take a picture of the
wiring connections on the main control board prior to
starting to ensure that all wires are reconnected to the
correct place on the board.
2. Disconnect all wire leading into the main control board.
It may be helpful to use pliers to disconnect the ag
connectors. Cut the cable ties as needed to remove the
wires.
3. Using pliers, pinch each of the four plastic stando󰀨s to
depress the tabs while gently lifting the main control
board to release it. (Figure 3)
4. Properly orient and install the new main control board.
5. Reconnect the wiring. Refer to the wiring diagram if
needed.
WARNING: Ensure wires do not come in contact
with moving parts by securing wires in cable ties or
electrical tape.
6. Reassemble the rebox.
Figure 3

9
Power Supply Replacement
Tools Required: Phillips head screwdriver
Pliers
WARNING: If the rebox was operating prior to
servicing, allow at least 10 minutes for the heating
elements to cool o󰀨 to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance to reduce the risk of electric shock or injury to
persons.
1. Follow the instructions for accessing the top
components on page 8.
2. Locate the power supply and disconnect the wiring
connections, noting their original locations. Cut the
cable ties as needed to remove the wires.
3. Remove the 4 screws that secure the power supply
holder.
4. Properly orient and position the new power supply and
secure it by screwing the power supply holder into its
place.
5. Reconnect the wiring. Refer to the diagram if needed.
WARNING: Ensure wires do not come in contact
with moving parts by securing wires in cable ties or
electrical tape.
6. Reassemble the rebox.
Heater Assembly Replacement
Tools Required: Phillips head screwdriver
Pliers
WARNING: If the rebox was operating prior to
servicing, allow at least 10 minutes for the heating
elements to cool o󰀨 to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance to reduce the risk of electric shock or injury to
persons.
1. Follow the instructions for accessing the top compo-
nents on page 8.
!NOTE: It is recommended to take a picture of
the wiring connections on the main control board and
heater assembly prior to starting to ensure that all wires
are reconnected to the correct place during service.
2. Disconnect the wiring connections noting their origi-
nal locations. There are 3 on the main control board,
2 wires on the blower motor, and one wire connected
with a wire connector. Cut the cable ties as needed to
remove the wires.
3. Remove the 4 screws that secure the heater assembly
to the top panel. This must be done from the opposite
side of the top panel. (Figure 5)
4. Properly orient and install the new heater assembly,
and screw it into place.
5. Reconnect the wires. See wiring diagram if needed.
WARNING: Ensure wires do not come in contact
with moving parts by securing wires in cable ties or
electrical tape.
6. Reassemble the rebox.
Touchpad Replacement
Tools Required: Phillips head screwdriver
WARNING: If the rebox was operating prior to
servicing, allow at least 10 minutes for the heating
elements to cool o󰀨 to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance to reduce the risk of electric shock or injury to
persons.
1. Follow the instructions for accessing the top
components on page 8.
2. Locate and disconnect the connection from the
touchpad to the main control board.
3. Remove screws on either side of the touchpad to
release it. (Figure 4)
4. Properly orient the new touchpad and reinsert screws.
5. Reconnect the new touchpad.
6. Reassemble the rebox.
Figure 4

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Flicker Motor Replacement
Tools Required: Phillips head screwdriver
Pliers
Side cutters
WARNING: If the rebox was operating prior to
servicing, allow at least 10 minutes for the heating
elements to cool o󰀨 to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance to reduce the risk of electric shock or injury to
persons.
1. Follow the instructions for accessing the bottom
components on pages 8-9.
2. Remove the right side icker rod retaining bracket by
unscrewing the two corresponding screws on the back
of the rebox. (Figure 5)
3. Pull the icker motor out from the rubber coupling
attached to the icker rod.
4. Remove the two screws that a󰀩x the icker motor to
the bracket.
5. Cut the ve wires as close as possible to the icker
motor.
6. Cut wire leads from the new icker motor to 3 1/2
inches long.
7. Using one of the supplied wire connectors, connect the
yellow wire from the new icker motor with the yellow
wire cut from the old icker motor.
8. Secure the wire connector by crimping the 3M symbol
with pliers. Pull on both wires to ensure a strong
connection.
9. Repeat the process for the 4 remaining wires, ensuring
that all wires are paired by colour in each connector.
10. Attach new icker motor to the retaining bracket.
11. Insert stem from icker rod into the rubber grommet.
12. Reattach the icker rod retaining bracket.
13. Reassemble the rebox.
Remove this bracket when
changing icker motor
Remove this bracket when
changing icker rod
Media bed/Log
set screws Flame screen retaining
bracket screws
Heater assembly screws
Flicker Rod Replacement
Tools Required: Phillips head screwdriver
WARNING: If the rebox was operating prior to
servicing, allow at least 10 minutes for the heating
elements to cool o󰀨 to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance to reduce the risk of electric shock or injury to
persons.
1. Follow the instructions for accessing the bottom
components on pages 8-9.
2. Remove the left side icker rod retaining bracket by
unscrewing the two screws from the back of the rebox.
(Figure 5)
3. Pull the old icker rod out from the rubber grommet.
4. Insert new icker rod.
5. Place bracket over the end of the new icker rod and
rea󰀩x the bracket to the rebox.
6. Reassemble the rebox.
Figure 5

11
Flame LED Strip Replacement
Tools Required: Phillips head screwdriver
WARNING: If the rebox was operating prior to
servicing, allow at least 10 minutes for the heating
elements to cool o󰀨 to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance to reduce the risk of electric shock or injury to
persons.
1. Follow the instructions for accessing the bottom
components on pages 8-9.
2. Locate the plastic LED holder bar and remove the
screw on either side (2 total). (Figure 7)
3. Disconnect the wire(s) that are connected to the LED
strip(s) on the LED holder. The LED holder can now be
removed.
4. Remove the 4 screws that secure the LED strip to the
LED holder. (Figure 6)
5. Install new board by reinserting the screws and
connecting the cable(s).
6. Properly orient and install the LED holder, ensuring that
the ame LEDs are facing the icker rod.
7. Reassemble the rebox.
Flame Base LED Strip Replacement
Tools Required: Phillips head screwdriver
Flathead Screwdriver
WARNING: If the rebox was operating prior to
servicing, allow at least 10 minutes for the heating
elements to cool o󰀨 to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance to reduce the risk of electric shock or injury to
persons.
1. Follow the instructions for accessing the bottom com-
ponents on pages 8-9.
2. Locate the plastic LED holder bar and remove the
screw on either side (2 total). (Figure 7)
3. Disconnect the two cables that lead to the LED strips.
4. The LED holder can now be removed
5. Release the LED strip from the clips: starting at one
end of the LED strip, carefully place the head of the
athead screwdriver under the LED strip while gently
pulling it up and out to release it from the clips on the
LED holder.
6. Snap the new LED strip into place and reconnect the
cable. (Figure 6)
7. Connect both cables. Properly orient and install the
LED holder, ensuring that the ame base LEDs are
toward the base of the rebox and the ame LEDs are
facing the icker rod.
8. Reassemble the rebox.
Media Tray / Media LED Strip Replacement
Tools Required: Phillips head screwdriver
WARNING: If the rebox was operating prior to servicing, allow at least 10 minutes for the heating elements to cool
o󰀨 to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any maintenance to reduce the risk of electric shock or injury to
persons.
1. Follow the instructions for removing base panel
2. Remove the 2 screws that secure the media LED lights and unplug the board.
3. Align the new board, ensuring that the connector with the marking IN is oriented toward the right-side so that the cable
can be reconnected on the correct side. Ensure that the LED lights on the strip are facing the clear plastic face of the
tray.
4. A󰀩x the LED strip to the media tray, ensuring that the plastic washers are placed between the LED strip and the
screw.
Figure 6
Flame LED Strip
Flame Base LED Strip

12 www.dimplex.com
Thermistor Replacement
Tools Required: Phillips head screwdriver
Side cutters
WARNING: If the rebox was operating prior to
servicing, allow at least 10 minutes for the heating
elements to cool o󰀨 to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance to reduce the risk of electric shock or injury to
persons.
!NOTE: For XHD23/XHD28 MOD B+, XHD26 MOD C+,
and XHD33 skip steps 4-6, as the end of the thermistor
is located at the top, near the power cord.
1. Follow the instructions for accessing the top
components.
2. Locate and disconnect the thermistor connection on
the main control board. Cut the cable tie as needed to
remove the wire.
3. Connect the new thermistor in the same location.
WARNING: Ensure wires do not come in contact
with moving parts by securing wires in cable ties or
electrical tape.
4. Drop the cable for the old thermistor, as well as the wire
of the new thermistor down at the same location as the
old thermistor, so that they will be accessible from the
bottom.
5. Reassemble the top cover.
6. Follow the instructions for accessing the bottom
components on pages 8-9.
7. Snip the cable tie that a󰀩xes the thermistor to the
rebox.
8. A󰀩x the new thermistor to the rebox, using the
provided cable tie.
9. Reassemble the rebox.
Flame Screen Replacement
Tools Required: Phillips head screwdriver
WARNING: If the rebox was operating prior to
servicing, allow at least 10 minutes for the heating
elements to cool o󰀨 to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance to reduce the risk of electric shock or injury to
persons.
1. Follow steps 1-7 for accessing the bottom components
2. Slide new ame screen up, ensuring that the ame
screen is fully inserted.
3. Reassemble the rebox.
Log Set Replacement
Tools Required: Phillips head screwdriver
WARNING: If the rebox was operating prior to
servicing, allow at least 10 minutes for the heating
elements to cool o󰀨 to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance to reduce the risk of electric shock or injury to
persons.
1. Follow the instructions for accessing the bottom com-
ponents on pages 8-9.
2. Disconnect the cable from the log set by depressing
the three tabs and pulling both ends away from each
other.
3. Connect the new cable, and orient the log set along the
base of the replace.
4. Reassemble the rebox.
LED holder
Flicker rod
Rubber coupling
Retaining bracket
Flicker motor
Thermistor
Figure 7

13
Troubleshooting Guide
PROBLEM CAUSE SOLUTION
General
Circuit breaker trips or fuse blows
when unit is turned on
Improper circuit current rating
Additional appliances may exceed the
current rating of the circuit breaker
or fuse. Plug unit into another outlet
or install unit on a dedicated 15 amp
circuit.
Short in unit wiring Trace wiring in unit
Power cord gets warm Normal operation The power cord may get slightly warm
to the touch when the heater is on.
Defective power cord Replace power cord
Firebox does not turn on using the
manual controls
Improper operation Refer to operation section
No incoming power from the electrical
wall socket
Check fuse/breaker panel
Ensure the unit is not plugged into a
power bar, surge protector, extension
cord, etc.
Defective main control board Replace main control board
Loose touchpad connection Check touchpad connection
Defective touchpad Replace touchpad
Defective power supply Replace power supply
Firebox does not respond to the
remote control
Batteries need to be replaced Change batteries (see Maintenance
section)
Defective remote control Replace remote control
Defective touchpad Replace touchpad
Firebox turns o󰀨 shortly after being
powered on Defective power supply Replace power supply
Appearance
Log set dim or not glowing Loose connection Check wiring connections
Defective log set Replace log set
Flame not visible
Flame is turned o󰀨 (log models only) Ensure colour theme is not set to t0
Defective ame LED strip Replace ame LED strip
Defective main control board Replace main control board
Left half of ame not visible Broken icker rod Replace icker rod
Media is not illuminated
Unit is set to midnight mode Ensure colour theme is not set to t0
Defective media LED strip Replace media LED strip
Defective main control board Replace main control board
Display is ashing
Loose wiring Check wiring connections
Defective power supply Replace power supply
Defective main control board Replace main control board
Flame is frozen Defective icker motor Replace icker motor
Defective main control board Replace main control board
Light is leaking out around the log set Log set is not positioned properly in
the unit
See instructions for replacing log set.
Ensure logset is connected to base
panel.

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In keeping with our policy of continuous product improvement,
we reserve the right to make changes without notice.
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Heater
Heater is not turning on
Set temperature is below room tem-
perature See operation instructions
Heat is disabled; --- is displayed when
heat button is pressed See operation instructions
Defective heater assembly Replace heater assembly
Defective main control board Replace main control board
Heater cuts out after a short time
Inadequate air circulation
Ensure that there is su󰀩cient space
around the rebox. Install feet if nec-
essary.
Buildup of dust/debris
Ensure that the exterior intake louvers
and rebox cavity are free of dust/
debris
Defective heater assembly Replace heater assembly
Noise
Excessive noise when the heater is on
Buildup of dust/debris in the heater
assembly
Ensure that the exterior intake louvers
and rebox cavity are free of dust/
debris
Defective heater assembly Replace heater assembly
Excessive noise when ames are on
Flicker rod is hitting or rubbing against
internal component
Ensure that the icker rod is straight
and mounted properly in the bracket;
and spinning freely away from other
components. Replace the icker rod if
necessary.
Defective icker motor Replace icker motor
REV PCN DATE
01 - 29-AUG-19
02 - 23-DEC-19
03 - 6-OCT-20
04 - 13-APR-21
05 - 14-DEC-21
Demo Mode
Certain versions of this rebox are equipped with a demo
mode where the unit cycles through several functions. The
demo mode is activated by pressing and holding the tem-
perature and brightness buttons for 2 seconds. In demo
mode, the display remains lit and none of the remote or on-
unit controls work. When power is cut to the unit and then
restored, the unit remains in demo mode.