Dimplex XHD28L User manual

7214980100R04
IMPORTANT SAFETY INFORMATION: Read this manual before attempting to
install or use the Dimplex Electric Fireplace. Always comply with the warnings and
safety instructions contained in this manual to prevent personal injury or property
damage.
To view the full line of Dimplex products, visit www.dimplex.com
Owner’s Manual
Models XHD28L & 6909970259
XHD28G & 6909970559
XHD26L & 6909850259
XHD26G & 6909850559
XHD23L & 6909940259
XHD23G & 6909940559

2www.dimplex.com
Table of Contents
Conventions used in this manual:
!NOTE: Procedures and techniques considered important enough to emphasize.
CAUTION: Procedures and techniques which, if not carefully followed, will result in
damage to the equipment.
WARNING: Procedures and techniques which, if not carefully followed, will expose
the user to the risk of  re, serious injury, or death.
Welcome .............................................................3
IMPORTANT INSTRUCTIONS............................4
Speci cations ......................................................6
Installation ...........................................................7
Operation...........................................................10
Maintenance......................................................14
Technical Support..............................................14
Electrical ...........................................................15
Warranty............................................................16

Dimplex Fireplace XHD28L/XHD28G / XHD26L/XHD26G / XHD23L/XHD23G 3
Welcome
Thank you for purchasing a Dimplex Electric Fireplace. Please use our
convenient online registration page to record your model and serial numbers for
future reference at:
www.dimplex.com/register
CAUTION: Read all instructions and warnings carefully before starting installation.
Failure to follow these instructions may result in a possible electric shock or re hazard
and will void the warranty.
Serial Number
Model Number
MOD
MODEL / CAT NO
SERIAL NO
NO NEED TO RETURN TO THE STORE
Questions with operation or assembly? Require Parts Information?
Product Under Manufacturer’s Warranty?
Contact us at: www.dimplex.com/customer_support
For Troubleshooting and Technical Support
OR Toll-Free 1-888-346-7539
Monday to Friday 8:00 a.m. to 4:30 p.m. EST
In order to better serve you, please have your model and serial numbers
ready or register your product online before calling (see above).

4www.dimplex.com
Basic Precautions
When using any electrical appliance,
basic precautions should always be
followed to reduce the risk of fire,
electric shock, and injury to persons.
These precautions include:
①Read all instructions before using
the electric fireplace.
② Extreme caution is necessary when
the firebox is used by or near children
or invalids and whenever the firebox is
left operating and unattended.
③Always turn off the fireplace when it
is not in use.
④Do not operate the fireplace with a
damaged power cord or plug or after
the fireplace malfunctions, has been
dropped, or damaged in any manner.
Contact Technical Service at
1-888-346-7539.
⑤Do not use this firebox outdoors.
⑥This fireplace is not intended for
use in bathrooms, laundry areas, or
similar indoor locations. Never locate
the fireplace where it may fall into a
bathtub or other water container.
⑦Do not run power cord under
carpeting. Do not cover cord with
throw rugs, runners, or similar
coverings. Do not route cord under
furniture or appliances. Arrange cord
away from traffic area and where it will
not be tripped over.
IMPORTANT INSTRUCTIONS
⑧ To disconnect the fireplace, turn the
controls to OFF and remove the power
cord plug from the outlet.
⑨Connect the power cord to a
properly grounded outlet only.
⑩ Do not insert or allow foreign
objects to enter any ventilation or
exhaust opening as this may cause
an electric shock or fire, or damage
the firebox.To prevent a possible fire,
do not block air intakes or exhaust in
any manner. Do not use the fireplace
on soft surfaces, like a bed, where
openings may become blocked.
⑪All electrical heaters have hot and
arcing or sparking parts inside. Do not
use it in areas where gasoline, paint, or
flammable liquids are used or stored.
⑫Use this fireplace only as described
in this manual. Any other use not
recommended by the manufacturer
may cause fire, electric shock, or injury
to persons.
⑬Always plug the fireplace directly
into a wall outlet/receptacle. Never use
the fireplace with an extension cord
or relocatable power tap (outlet/power
strip).
⑭Do not burn wood or other materials
in this fireplace.
⑮When transporting or storing the
fireplace, keep it in a dry place, free
from excessive vibration, and store to
avoid damage.
SAVE THESE INSTRUCTIONS

Dimplex Fireplace XHD28L/XHD28G / XHD26L/XHD26G / XHD23L/XHD23G 5
CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN
NO USER-SERVICEABLE PARTS INSIDE
NOTE: Changes or modi cations
not expressly approved by the party
responsible for compliance could void
user's authority to operate the equipment.
Special Precautions
CAUTION: Do not open the unit. There
is a risk of electric shock. There are no
user-serviceable parts inside.
CAUTION: Always use a quali ed
technician or service agency to repair the
built-in electric  replace.
WARNING: Remote control contains
a small battery. Keep away from children.
If swallowed, seek medical attention
immediately.
WARNING: Do not install battery
backwards, charge, put in  re or mix with
used or other battery types as it may
explode or leak causing injury.
DANGER: High temperatures may
be generated under certain abnormal
conditions. Do not partially or fully cover
or obstruct the front of the  replace.
!
IMPORTANT INSTRUCTIONS
FCC Compliance
CAUTION: This unit has been tested
and found to comply with the limits for
Class B digital device, pursuant to part
15 of the FCC Rules. These limits are
designed to provide reasonable protection
against harmful interference in a residential
installation. This unit generates, uses and
can radiate radio frequency energy and,
if not installed and used in accordance
with the instructions, may cause harmful
interference to radio or television reception,
which can be determined by turning the unit
OFF and ON, the user is encouraged to try
to correct the interference by one or more
of the following measures:
• Reorient or relocate the receiving
antenna.
• Increase the separation between the unit
and the receiver.
• Connect the unit into an outlet on a
circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced
radio/TV technician for help.
This unit complies with Part 15 of the FCC
Rules. Operation is subject to the following
two conditions: (1) This unit may not cause
harmful interference, and (2) this unit must
accept any interference received, including
interference that may cause undesired
operation.
FCC CAUTION: Any changes or
modi cations not expressly approved by
the party responsible for compliance could
void the user’s authority to operate this
equipment.

6www.dimplex.com
Specifi cations
The Dimplex Electric Fireplace offers an alternative to a wood or gas fireplace. It
can give your existing fireplace new life or transform a cabinet or media center of
your own into a stunning focal point.
Specifications
Electrical
Volts: 120 V, 60 Hz
Amps: 12.5 A
Watts: 1500 W @ 0o C
1350 W @ 25o C
Wiring: Plug-In
Bulb Type: LED
Approvals
NOTE: A 15 Amp, 120 Volt circuit is
required. A dedicated circuit is preferred,
but not essential in all cases. A dedicated
circuit will be required if, after installation,
the circuit breaker trips or the fuse blows
on a regular basis when the heater is
operating. Additional appliances on the
same circuit may exceed the current rating
of the circuit breaker.
WARNING: Electrical outlet wiring
must comply with local building codes and
other applicable regulations to reduce
the risk of  re, electric shock, or injury to
persons.
!
Dimensions:
Model XHD28
Width: 27-3/8" (695 mm)
Height: 23-1/2" (597 mm)
Depth: 7-1/2" (191 mm)
Model XHD26
Width: 26" (660 mm)
Height: 18-7/8" (479 mm)
Depth: 7-1/2" (191 mm)
Model XHD23
Width: 23" (584 mm)
Height: 20-1/2" (520 mm)
Depth: 7-1/2" (191 mm)
Weight:
Model XHD 28: 32 lbs (14.5 kg)
Model XHD 26: 25 lbs (11.3 kg)
Model XHD 23: 23 lbs (10.4 kg)
Operating Temperature Range:
-4o to 104o F (-20oto 40o C)

Dimplex Fireplace XHD28L/XHD28G / XHD26L/XHD26G / XHD23L/XHD23G 7
Installation
Placement
1. The Dimplex Electric Fireplace does
not require any special venting.
Make sure there is clearance for air
circulation beneath the unit and at
least 1/2" behind it.
CAUTION: Do not install the replace
directly on carpet or similar surfaces which
may restrict air ow.
2. Install the unit in an opening with the
following minimum dimensions:
Model XHD28
A 27" (686 mm) wide
B 23-1/8" (587 mm) high
C 8" (203 mm) deep
Model XHD26
A 24-3/8" (619 mm) wide
B 18-1/2" (470 mm) high
C 8" (203 mm) deep
Model XHD23
A 21-1/2" (548 mm) wide
B 20" (508 mm) high
C 8" (203 mm) deep A
B
C
3. If installing the unit in an existing
fireplace opening, seal all drafts and
vents with a non-fibrous insulation
material to prevent any chimney
debris from falling onto the unit. Do
not install into an existing fireplace
opening that is prone to dampness.

8www.dimplex.com
Installation
Mounting
1. If applicable, carefully pour and
evenly distribute the supplied media
in the media tray of the firebox.
Media
Tray
2a. If installing into a Dimplex mantel,
first check to see if there are holes
in the side panels near the top as
shown below. If so, align the front
of the firebox (without front glass
installed) with the front face of the
mantel. Install provided screws
into the front holes on the inside
faces of the firebox. The screw will
line up with the hole in the mantel,
securing it in place.
Holes in
side panels

Dimplex Fireplace XHD28L/XHD28G / XHD26L/XHD26G / XHD23L/XHD23G 9
2b. If installing into a custom mantel,
or into an existing opening,
secure the firebox by inserting
an appropriate screw through
either the front hole, or back hole
on the inside face of the firebox,
depending on which location
is more appropriate for the
installation.
Installation
Grounding Instructions
This product must be grounded. If it
should malfunction or breakdown,
grounding provides a path of least
resistance for electric current to reduce
the risk of electric shock. This product
is equipped with a cord having an
equipment-grounding conductor and a
grounding plug.
The plug must be plugged into an
appropriate outlet that is properly
installed and grounded in accordance
with all local codes and ordinances.
This product is for use on a 120V
circuit and has a grounding plug that
looks like the plug in the following
figure. Make sure that the product is
connected to an outlet having the same
configuration as the plug. No adapter
should be used with this product.
DANGER: Improper connection of
the equipment-grounding conductor can
result in a risk of electric shock. Check with
a qualied electrician or serviceman if you
are in doubt as to whether the product is
properly grounded. Do not modify the plug
provided with the product – if it will not t
the outlet, have a proper outlet installed by
a qualied electrician.
Front
Back
If there are no holes on the side panels
of the mantel, remove the screw on the
back bottom flange most convenient
for securing, and use the L-bracket
(provided) to secure the firebox to the
mantel.

10 www.dimplex.com
Touch Panel and Remote Controls
The manual controls for the Dimplex Electric Fireplace are located on the front
panel. When not activated, the icons are not visible. Touch the control panel to the
right side of the white line to activate the icons. The selected setting displays on
the left side of the panel.
A multi-function IR (infrared) remote control also is provided. The remote control
has a range of approximately 30 ft (9 m). To operate correctly, the remote control
must be pointed toward the front of the in electric fireplace.
A
B
C
F
D
G
E
H
Operation
A B C D E F
WARNING: The replace must be
installed properly before use.

Dimplex Fireplace XHD28L/XHD28G / XHD26L/XHD26G / XHD23L/XHD23G 11
Icon Function Description
APower Press to turn unit Off or On.
• Unit Off
Press to turn everything Off. Press again to
turn unit On with previous settings.
• Unit On
Press to turn unit On with previous settings.
- If the flame effect was On, the flame will
turn on and the previous heat setting will
be activated (On or Off). Display will show
current heater temperature setting and after
2 sec displays the room temperature.
- [remote only] If the flame effect was Off,
the previous heat setting will be activated
(On or Off).
- [panel only] If the flame effect was Off, the
flame will turn on and the previous heat
setting will be activated (On or Off)
BHeat • Heat On
Press to turn heat On (indicated by 1 short
beep). Display will show current heater
temperature setting and after 2 sec displays
room temperature. Use the Temp icon to
change the heater temperature setting.
• Heat Off
Press to turn heat Off (indicated by 1 short
beep).
NOTE: After the heater is switched off, the fan will
continue on for 60 seconds before turning off.
CTemp Press multiple times to raise the heater
temperature in 1oF (1oC) increments. Display
will show current temperature. Temperature
range is 62o-78oF (17o-26oC).
This feature is active whenever the heat is
enabled.
Operation

12 www.dimplex.com
Icon Function Description
Disable Heat Press the Heat and Temp buttons on the unit at
the same time and hold for 2 second to disable
the heater. Press and hold again for 2 seconds
to enable the heater.
When the heater is disabled, "--" will display
when Temp button is pressed. The remainder
of the unit's controls will operate in the same
fashion.
oC / oF Temp The display can show the temperature reading
in either oC or oF. To change the display, press
and hold the Temp and Flame Speeds buttons
on the unit.
DFlame Speed Press multiple times to toggle through flame
speeds (minimum, medium, maximum). Display
will show current speed number (F1, F2, F3
respectively).
EColor Themes Press multiple times to change the media and
flame base colors. This feature is active only
when the flame effect is On. Display will show
theme (t0, t1, t2, etc.)
XHD28L, XHD26L or XHD23L (Log Unit) themes:
• Theme t0 - no flame
• Theme t1 - Natural (flame base off)
• Theme t2 - Red Highlights (flame base red/
orange)
• Theme t3 - Blue Highlights (flame base blue)
XHD28G, XHD26G or XHD23G (Media Unit) themes:
• Theme t0 - Midnight Mode
• Theme t1 - Media White
• Theme t2 - Media red/orange flickering
• Theme t3 - Media blue flickering.
• Theme t4 - Media Purple
• Theme t5 - Media Green
• Theme to - Prism Mode (To choose a custom
color, press Brightness icon. Press again to
return to Prism Mode)
Operation

Dimplex Fireplace XHD28L/XHD28G / XHD26L/XHD26G / XHD23L/XHD23G 13
Icon Function Description
FBrightness Press to change the flame and logs brightness.
Display will show b3, b1, b2 respectively.
• High
• Low
• Medium
GFlame Press to turn the flame effect On. Press again to
turn the flame effect Off.
HTimer Press multiple times to change the sleep timer
by 0.5 hr from 0.5 hr to 8 hr before turning off.
Press again, the remaining time on the timer
displays.
Resetting the Temperature
Cutout Switch
Should the heater overheat, an
automatic cutout will turn the heater off.
It will not come back on without being
reset.
To reset the cutout switch, unplug the
unit and wait 5 minutes before plugging
it back in.
CAUTION: If you need to continuously
reset the heater, unplug the unit and call
Technical Support at 1-888-346-7539
Operation

14 www.dimplex.com
General
Inspect the electric firebox regularly,
depending upon conditions, and at a
minimum yearly intervals. Remove dust
and clean with damp cloth as required.
CAUTION: Except for installation
and cleaning described in this manual, an
authorized service representative should
perform any other servicing.
WARNING: Disconnect power by
unplugging the power power and allow
heater to cool before attempting any
maintenance or cleaning to reduce the risk
of re, electric shock, or injury.
Battery Replacement
To replace the battery:
1. Push the release tab toward the
center and slide the battery cover
open.
2. Install 3V Lithium battery in the
battery holder. The positive (+) side
of the battery faces up.
3. Close the battery cover.
CR2025/2032
RELEASE
OPEN
OPEN ---- OUVRIR
PUSH ---- POUSSER
RELEASE ---- DÉGAGER Lithium Battery--Batterie au lithium
PUSH
Battery must be recycled or
disposed of properly. Check with
your Local Authority or Retailer for
recycling advice in your area.
Maintenance
Support Services
Technical and troubleshooting support,
as well as a list of replacement parts
can be found on:
www.dimplex.com/customer_support.
Technical Support

Dimplex Fireplace XHD28L/XHD28G / XHD26L/XHD26G / XHD23L/XHD23G 15
M
M
+T°
AC / DC
120V / 12V
~
IR
REMOTE
N
L
LOGSET ASSEMBLY
OR
MEDIA BED
FLAME BASE RGB STRIP
FLAME LED LIGHTS
CUTOUT
FLICKER MOTOR
BLOWER MOTOR
IR EYE/DISPLAY/CAPASSITIVE TOUCH
CONTROL BOARD
MAIN CONTROL
BOARD
G
POWER SUPPLY
NTC
Electrical

16 www.dimplex.com
One Year Limited Warranty
Products to which this limited warranty
applies
This limited warranty applies to your newly
purchased Dimplex electric compact
replace. This limited warranty applies
only to purchases made in any province of
Canada except for Yukon Territory, Nunavut,
or Northwest Territories or in any of the
50 States of the USA (and the District of
Columbia) except for Hawaii and Alaska.
This limited warranty applies to the original
purchaser of the product only and is not
transferable.
Products excluded from this limited warranty
Light bulbs are not covered by this limited
warranty and are the sole responsibility of
the owner/purchaser. Products purchased
in Yukon Territory, Nunavut, Northwest
Territories, Hawaii, or Alaska are not covered
by this limited warranty. Products purchased
in these States, provinces, or territories are
sold AS IS without warranty or condition
of any kind (including, without limitation,
any implied warranties or conditions of
merchantability or tness for a particular
purpose) and the entire risk of as to the
quality and performance of the products is
with the purchaser, and in the event of a
defect the purchaser assumes the entire cost
of all necessary servicing or repair.
What this limited warranty covers and for
how long
Products covered by this limited warranty
have been tested and inspected prior to
shipment and, subject to the provisions of this
warranty, Glen Dimplex Americas Ltd. (herein
called Glen Dimplex Americas) warrants such
products to be free from defects in material
and workmanship for a period of 12 months
from the date of the rst purchase of such
product.
The limited 12 month warranty period also
applies to any implied warranties that may
exist under applicable law. Some jurisdictions
do not allow limitations on how long an
implied warranty lasts, so the above limitation
may not apply to the purchaser.
What this limited warranty does not cover
This limited warranty does not apply to
products that have been repaired (except
by Glen Dimplex Americas or its authorized
service representatives) or otherwise altered.
This limited warranty does further not apply
to defects resulting from misuse, abuse,
accident, neglect, incorrect installation,
improper maintenance or handling, or
operation with an incorrect power source.
What you must do to get service under this
limited warranty
Defects must be brought to the attention of
Technical Service at 1-888-346-7539. Please
have proof of purchase, catalogue/model
and serial numbers available when calling.
Limited warranty service requires a proof of
purchase of the product.
What Glen Dimplex Americas will do in the
event of a defect
In the event a product or part covered by this
limited warranty is proven to be defective in
material or workmanship during the 12 month
limited warranty period you have the following
rights:
• Glen Dimplex Americas will in its sole
discretion either repair or replace such
defective product or part without charge.
If Glen Dimplex Americas is unable to
repair or replace such product or part, or if
repair or replacement is not commercially
practicable or cannot be timely made, Glen
Dimplex Americas may, in lieu of repair
or replacement, choose to refund the
purchase price for such product or part.
• Limited warranty service will be performed
solely by dealers or service agents of Glen
Dimplex Americas authorized to provide
limited warranty services.
Warranty

Dimplex Fireplace XHD28L/XHD28G / XHD26L/XHD26G / XHD23L/XHD23G 17
What Glen Dimplex Americas and its dealers
and service agents are also not responsible
for:
IN NO EVENT WILL GLEN DIMPLEX
AMERICAS, OR ITS DIRECTORS,
OFFICERS, OR AGENTS, BE LIABLE
TO THE PURCHASER OR ANY THIRD
PARTY, WHETHER IN CONTRACT, IN
TORT, OR ON ANY OTHER BASIS, FOR
ANY INDIRECT, SPECIAL, PUNITIVE,
EXEMPLARY, CONSEQUENTIAL, OR
INCIDENTAL LOSS, COST, OR DAMAGE
ARISING OUT OF OR IN CONNECTION
WITH THE SALE, MAINTENANCE, USE, OR
INABILITY TO USE THE PRODUCT,
EVEN IF GLEN DIMPLEX AMERICAS
OR ITS DIRECTORS, OFFICERS, OR
AGENTS HAVE BEEN ADVISED OF
THE POSSIBILITY OF SUCH LOSSES,
COSTS OR DAMAGES, OR IF SUCH
LOSSES, COSTS, OR DAMAGES ARE
FORESEEABLE. IN NO EVENT WILL GLEN
DIMPLEX AMERICAS, OR ITS OFFICERS,
DIRECTORS, OR AGENTS BE LIABLE
FOR ANY DIRECT LOSSES, COSTS,
OR DAMAGES THAT EXCEED THE
PURCHASE PRICE OF THE PRODUCT.
SOME JURISDICTIONS DO NOT ALLOW
THE EXCLUSION OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATION
OR EXCLUSION MAY NOT APPLY TO THE
PURCHASER.
• The purchaser is responsible for removal
and transportation of such product or part
(and any repaired or replacement product
or part) to and from the authorized dealer’s
or service agent’s place of business.
• This limited warranty does not entitle the
purchaser to on-site or in-home services.
On-site or in-home services may be
performed at the purchaser’s specic
request and expense at Glen Dimplex
Americas then-current rates for such
services.
• Glen Dimplex Americas will not be
responsible for, and the limited warranty
services shall not include, any expense
incurred for installation or removal of
the product or part (or any replacement
product or part) or any labour or
transportation costs. Such costs shall be
the purchaser’s responsibility.
How State and Provincial law apply
This limited warranty gives you specic legal
rights, and you may also have other rights
which vary from jurisdiction to jurisdiction.
The provisions of the United Nations
Convention on Contracts for the Sale of
Goods shall not apply to this limited warranty
or the sale of products covered by this limited
warranty.
Warranty

© 2018 Glen Dimplex Americas

7214980100R04
CONSIGNES DE SÉCURITÉ IMPORTANTES : Lire le présent manuel avant
d’essayer d’installer ou d’utiliser ce foyer électrique Dimplex. Pour votre sécurité,
toujours respecter tous les avertissements et suivre les consignes de sécurité données
dans le présent manuel an de prévenir les blessures ou les dommages matériels.
Pour découvrir la gamme complète des produits Dimplex, visitez le site
www.dimplex.com
Manuel du propriétaire
Modèles XHD28L et 6909970259
XHD28G et 6909970559
XHD26L et 6909850259
XHD26G et 6909850559
XHD23L et 6909940259
XHD23G et 6909940559

2www.dimplex.com
Table des matières
Signes conventionnels utilisés dans ce manuel :
! NOTA : Marches à suivre et techniques d’importance suf santes pour être soulignées.
MISE EN GARDE : Le non respect de ces procédures et techniques provoquera
l’endommagement de l’équipement.
AVERTISSEMENT : Marches à suivre et techniques qui,si elles ne sont pas bien
respectées, exposeront l’utilisateur à des risques d’incendie, de blessure grave ou de décès.
Bienvenue ...........................................................3
INSTRUCTIONS IMPORTANTES.......................4
Spéci cations ......................................................6
Installation ...........................................................7
Utilisation...........................................................10
Maintenance......................................................14
Support technique .............................................14
Électricité ..........................................................15
Garantie.............................................................16