Dimplex EWM-COPPER User manual

ELECTRIC WALL MOUNTED FIREPLACE
MODEL EWM-COPPER
EWM-SS
TROUBLE SHOOTING GUIDE

EWM-COPPER, EWM-SS
TROUBLE SHOOTING GUIDE
APPEARANCE
Problem Flame frozen.
Probable Cause Loose wiring or defective flame motor.
Solution Check all wiring for loose connections, repair/replace
as necessary. If wiring connections are suitable,
replace flame motor.
Service Manual Reference Page 9
Problem Flame not bright, flame not visible.
Probable Cause Loose wiring or burnt light bulb(s).
Solution Check all wiring for loose connections, repair/replace
as necessary. Check upper and lower light bulb(s).
Replace burnt bulbs with factory specified bulbs.
Service Manual Reference Page 7
Problem Flame shudder.
Probable Cause Defective flame motor.
Solution Replace flame motor with a new one.
Service Manual Reference Page 9
Problem Log set dim, ember bed not glowing.
Probable Cause Loose wiring or burnt light bulb(s).
Solution Check all wiring for loose connections, repair/replace
as necessary. Check upper and lower light bulb(s).
Replace burnt ones with factory specified bulbs.
Service Manual Reference Page 7

EWM-COPPER, EWM-SS
TROUBLE SHOOTING GUIDE
APPEARANCE
Problem Stove does not turn on.
Probable Cause Defective main power on/off switch or loose wiring.
Solution Check all wiring for loose wiring connections,
repair/replace as necessary. If all wiring connections
are suitable check the main on/off switch for proper
operation. Replace switch as necessary.
Service Manual Reference Page 8

EWM-COPPER, EWM-SS
TROUBLE SHOOTING GUIDE
HEATER ASSEMBLY
Problem Heating element is glowing red.
Probable Cause Normal operation or defective heating assembly.
Solution Small glowing sections of the element are considered
normal. If larger glowing sections are causing the
heater to trip the thermal cut out, unplug, discontinue
use and replace the heater assembly.
Service Manual Reference Page 11
Problem Heater is not turning on.
Probable Cause Defective switch or loose wiring or defective heater
assembly.
Solution Check all wiring for loose wiring connections,
repair/replace as necessary. If all wiring connections
are suitable check heater on/off switch & heater
assembly for proper operation. Replace as
necessary.
Service Manual Reference Heater on/off switch Page 10
Heater assembly Page 11
Problem Heater fan turns on but heater lacks heat.
Probable Cause Improper operation or defective thermostat or loose
wiring.
Solution See page 3 of the service manual for heater
thermostat operation. Check all wiring for loose wiring
connections, repair/replace as necessary. If all wiring
connections are suitable check heater thermostat for
proper operation. Replace as necessary.
Service Manual Reference Operation Page 3
Thermostat replacement Page 12

EWM-COPPER, EWM-SS
TROUBLE SHOOTING GUIDE
HEATER ASSEMBLY
Problem Heater is not turning off.
Probable Cause Defective switch or loose wiring or defective heater
assembly.
Solution Check all wiring for loose wiring connections,
repair/replace as necessary. If all wiring connections
are suitable check heater on/off switch & heater
assembly for proper operation. Replace as
necessary.
Service Manual Reference Heater on/off switch Page 10
Heater assembly Page 11
Problem Heater fan runs continuously.
Probable Cause Normal operation or loose wiring or defective switch
or defective heater assembly.
Solution Normal operation is when the heater fan runs when
the heater switch is in the ON position. If the heater
runs when the switch is in the OFF position check all
wiring for loose connections, repair/replace as
necessary. If all wiring connections are suitable check
heater on/off switch & heater assembly for proper
operation. Replace as necessary.
Service Manual Reference Operation Page 3
Heater on/off switch Page 10
Heater assembly Page 11

EWM-COPPER, EWM-SS
TROUBLE SHOOTING GUIDE
HEATER ASSEMBLY
Problem Heater emits an odor.
Probable Cause Normal operation or loose wiring or defective heater
assembly.
Solution Normal operation is when the heater emits an odor for
a brief period after the heater is turned on. The heater
is burning off any dust accumulated during
manufacturing or operation. If the heater emits an
odor for an extended period of time check all wiring
for loose connections. If all wiring connections are
suitable check heater assembly for proper operation.
Replace as necessary
Service Manual Reference Heater assembly Page 11
Operation Page 3

EWM-COPPER, EWM-SS
TROUBLE SHOOTING GUIDE
NOISE
Problem Excessive noise with the heater on.
Probable Cause Excessively dirty blower or defective heater assembly.
Solution Remove the heater assembly cover and clean the
dust out of the blower, if noise persists replace heater
assembly or see below.
Service Manual Reference Page 11
Problem Grinding or excessive noise with the heater off.
Probable Cause Defective flame motor.
Solution Replace flame motor with a new one.
Service Manual Reference Page 9

EWM-COPPER, EWM-SS
TROUBLE SHOOTING GUIDE
GENERAL
Problem Circuit breaker trips or fuse blows when the unit is
turned on.
Probable Cause Improper circuit current rating.
Solution Additional appliances may exceed the current rating
of the circuit breaker or fuse. Plug the unit into
another outlet or install on a dedicated circuit with a
15 amp rating. If the unit continues to trip circuit
breakers or blow fuses check all wiring for loose
connections, repair/replace as necessary.
Service Manual Reference Page 3
Problem Plug or power cord gets warm.
Probable Cause Normal operation or defective cord.
Solution Under normal operation with the heater on, the plug
or cord may get slightly warm to the touch. If the plug
or cord gets too hot to touch, turn the unit off and plug
it into another outlet. If the problem persists replace
the cord assembly.
Service Manual Reference Page 13
Problem Lights dim in room while the unit is in operation.
Probable Cause Unit is drawing close to circuit current rating.
Solution Move the unit to another outlet or install on a
dedicated circuit with a 15amp rating.
Service Manual Reference Page 3