Displays2go DT021TLB User manual

Tabletop Kiosk with 21.5” LCD
Touch Screen - Android 11 OS
USER MANUAL
SKU: DT021TLB
FCC ID: 2ASCB- DT021TLB
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation.
Any changes/modifications to this equipment not approved by the party responsible for compliance could void the user’s
authority to operate the equipment.

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Thank you for purchasing this
product from Displays2go.
It’s our mission to help you connect with the world and build your brand with products
that are personalized to your needs.
Your product has been manufactured with great care using only the finest quality
materials and expert workmanship. Our Quality Assurance team inspects all electronics
during assembly process to assure reliable operation. This product comes with a
12-month warranty. Scan the QR code to visit the product page and learn more about
your warranty.
Need assistance? We are available for expert advice and all of your customer service
needs.
18442213388
Call Us
INFO@ DISPLAYS2GO.COM
Email Us
DISPLAYS2GO.COM
Chat Us
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TABLE OF CONTENTS
BEFORE USE
REFERENCE
OPERATION
DIVIEX
Safety and Warnings
Power On/Off
Technical Specifications
4
7
13
18
Interface Diagram
Cleaning and Maintenance
Upload Media
7
14
10
Remote Control
Troubleshooting Guide
FCC Compliance Notice
DiViEX App Settings
8
15
11
Packing List
Settings
Android Quick Start Guide
HDMI Connection
Names and Contents of Toxic and Hazardous
Substances or Elements in the Product
6
9
9
8
17
Assembly 7

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BEFORE USE
Warning: May cause personal injury or death
The operation is prohibited
Caution: May cause damage or property loss
If coal gas or other flammable gas leaks, do not pull out the plug of the LCD digital signage or other
electrical appliances; instead, turn off the gas valve immediately, and open the doors and windows
quickly.
Safety Warnings and Precautions
Thank you for purchasing the high-performance digital signage from Displays2go. We have considered the factors to
ensure personal safety in product design and have tested rigorously at the factory. However, improper installation and
use may result in electric shock and fire.
In order to safely use, maximize performance of the unit and extend the life of the product, please read and follow all
instructions carefully before using the product. Keep the instructions for future reference.
We strongly recommend using a surge protector, or a power strip with internal circuit breaker to prevent damages
to the digital signage.
If any of the following occurs:
• Power outage or instable voltage.
• Abnormal sound or smell from the unit.
• AC power cord is damaged.
• Digital Signage is damaged due to drop, knock or impact.
• Any liquid or foreign matters fall into the enclosure.
Turn off the Digital Signage immediately, pull out the plug from the power outlet, and ask the authorized
personnel for maintenance timely.

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• Cut off the power supply before connecting or disconnecting any cables.
• Do not place the Digital Signage on any instable positions, or else it may be damaged or cause fire.
• Do not place the Digital Signage in the positions such as:
• The environment subject to direct strong sunlight, moisture, extreme temperature or too much dust,
• The environment with flammable or explosive materials,
• The environment with flammable or corrosive gases,
• Do not use damaged or inappropriate power outlets, and ensure that the plugs and outlets contact properly.
• Do not let dust or metal deposits adhere to the plugs and outlets.
• Do not damage the power cords:
• Do not modify the power cords,
• Do not place heavy objects on the power cords,
• Keep the power cords away from heat source,
• Do not pull the cord to remove the plug.
• Do not connect too many plugs to one outlet in parallel, or else it may cause fire due to excessive power
consumption.
• Do not approach the Digital Signage with open flame (e.g. a lighted candle), or else it may cause electric
shock or fire.
• Do not put any sharp objects, metal or liquid into the vents or let them touch the signal terminals to avoid
short circuit, product damage, and electric shock.
• The openings in the enclosure are designed for ventilation and cooling, to ensure long time reliable running
of components inside the enclosure and prevent overheating. Do not block the openings when place the unit.
Do not touch the plugs with wet fingers, or else it will cause electric shock.
Do not use the Digital Signage in stormy weather, especially when there is lightning, instead, please
disconnect the power and antenna plugs to avoid lightning strike.
Do not disassemble the Digital Signage without permission, or else it may cause electric shock or fire. Please
ask qualified technician for repair.
WARNING

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If you have any questions regarding our products, please visit us at www.displays2go.com or contact
Displays2go customer service at 844-221-3388.
• Do not let children climb onto the Digital Signage.
• Keep the small parts away from children to prevent them from swallowing.
• If the Digital Signage won’t be used for a long time, please turn it off and pull out the power plug.
• To adjust the position of the Digital Signage, please disconnect all power cords and move slowly to avoid tip
over.
• Do not scratch or knock the LCD with hard object, or twist and squeeze the LCD.
• Do not turn on the unit immediately when it is moved from a place with low temperature to high temperature, or
else it will cause condensation and malfunction.
• Before cleaning the Digital Signage, please pull out the power plug, wipe with soft cloth, do not use industrial
chemicals, prevent foreign matters from entering the machine. Improper cleaning (such as cleaning solution,
water) may damage the product, erase the printed information, and even cause damage of the components if
fluid flows in, resulting in machine failure.
• If the unit displays the same screen for a long time or the moving picture has fixed text or icon, it will leave
ghosting on the screen and won’t disappear when the unit is turned off, it is normal and isn’t covered by the
warranty.
• The power of the Digital Signage can be cut off by pulling out the plug.
• If the LCD screen ruptures and the liquid splashes on the skin, please rinse for 15 minutes with clean water
immediately, and consult your doctor.
• To carry the Digital Signage with hands, please grab and hold the edges, do not apply pressure on the panel.
• Use the Digital Signage properly: Use in proper lighting conditions, insufficient lighting or long time watching
will impair your eyesight.
• Unplug device to disconnect from power.
• Insert the plug into the outlet properly, or else it may cause sparks and fire.
The technical specifications printed herein and on the packaging are subject to change without prior notice. The
Manual may be slightly different from actual operation, and the latter is applicable.
CAUTION
Packing List
Name Quantity
Digital Signage 1
Remote Control 1
Power Cord 1
User Manual 1
Cleaning Kit:
Towel and Glove 1

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CAUTION: Disconnect the power plug before assembling or disassembling the unit!
OPERATION
Power On/Off
• Start up by inserting the power cord into unit and connecting to outlet. Flip power switch to ON.
• Power on or off, press the power button on the remote control.
• To shut down, flip power switch to OFF, then unplug the unit.
Interface Diagram

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HDMI Connection
NOTE: Some media players may not be supported.
1. Connect PC or media player via HDMI port.
2. Open the HDMI In app (see next page for instructions on navigating applications).
The HDMI input appears on screen. HDMI IN
To control the unit, aim the remote control at the unit’s remote sensor, located at the right corner below the screen.
For best performance, avoid exposing the receiver window to direct sunlight or placing objects between the remote
control and the receiver.
Remote Control
NOTE: The real appearance of the remote control may be different from the picture, please refer to the actual
product.
Power On/Off
Switch Source
Directional Pad
See Open Applications
Volume Down Volume Up
Return
No Function
Mute
Select

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WIFI CONNECTION
SYSTEM LANGUAGE
SCREENSHOTS
BLUETOOTH CONNECTION
SOUND
FACTORY RESET
1. Open Settings, and select Connected Devices.
2. Click Pair New Device. Make sure your Bluetooth
device is in pairing mode.
For future connections, select the device from the list of
previously connected Bluetooth devices.
1. Open Settings, and select System.
2. Click System Language, then click Languages.
3. Click + Add a language and select a language. It
appears as the 2nd installed system language.
4. Drag your preferred system language to first position
of the list. The system language updates automatically
to the first listed language.
1. Open Settings, and select Sound.
From this menu, you can individually control the volume of
alarms, calls, notifications, and your media.
You can also change default notification sounds or turn Do
Not Disturb on or off.
Settings
ANDROID QUICK START GUIDE
Once turned on, the unit automatically displays the home screen, which
includes the navigation bar and the App Drawer.
NOTE: The navigation bar can be minimized by swiping down. To
restore the navigation bar, swipe upward from the bottom of the screen.
Adjust settings by tapping the App Drawer, and launching the Settings app.
1. Open Settings, and select Network and Internet from
the list of settings.
2. Select your Wi-Fi network and enter your login
credentials. Click Okay.
For Ethernet Connections, plug an Ethernet cable into the
Ethernet (RJ45) port of the unit and connect to Internet
router. Ethernet network connection is complete. NOTE: To share files over Bluetooth, you must enable
Wi-Fi and Bluetooth Scanning in the Location settings.
1. Open Settings, and select Screenshot.
2. Adjust the screenshot delay and enable or disable
the Screenshot button in the navigation bar.
Find recent screenshots in the Google Files app.
Choose the unit, click Pictures, then click Screenshots.
1. Open Settings, and select System.
2. Select Advanced Options.
3. Click Reset Options.
4. Select Erase All Data (Factory Reset). Then click
Erase All Data.
Shows all apps
App Drawer
Home
Background Applications
Back
Volume Down Volume Up
Take Screenshot
Navigation Bar
Enlarged view left

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DiViEX
The DiViEX Slideshow App comes pre-installed on this digital product for convenient content management. There are
2 methods for uploading media: saving media files to internal storage, or creating a specific folder on a USB, then
inserting into unit. After, open the app to launch a slideshow or adjust picture settings, add filters and stickers, queue
music and more!
1. Insert USB into the unit.
2. Open the File Explorer app and navigate to the location of your files using the toolbar.
3. Click Multi, then click each media file to be copied.
4. In the File Explorer toolbar, click Editor > Copy.
5. Navigate to Internal Memory, then open the ‘MediaFolder’ folder.
6. Copy files to designated folder (i.e., image files to ‘Image’ folder) by clicking Editor > Paste.
7. Open the DiViEX app. Your images and videos appear in the DiViEX slideshow timeline.
UPLOAD MEDIA
METHOD 1: PLAY MEDIA VIA INTERNAL STORAGE
NOTE: If DiViEX stops running after pressing play, check:
• MediaFolder is set up correctly on the USB.
• All files in MediaFolder are the supported file formats.
METHOD 2: PLAY MEDIA VIA USB
1. On your computer, create a new folder and name it “MediaFolder”.
2. In “MediaFolder,” create 3 subfolders. Rename them: “Images”; “Videos”;
“Music”.
3. Copy your desired images, videos, and music to the corresponding folder.
4. Copy “MediaFolder” to a USB and safely eject USB from computer. Insert into unit, then open DiViEX.
Supported File Formats
Images JPG, JPEG, BMP, PNG, GIF
Video AVI, MPEG4, WMV, MKV, FLV, MP4, MOV
Audio MP3

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PLAYLIST SETTINGS
A. AUTOMATIC SETTINGS
Enable or disable automatic settings.
Auto-Boot: Automatically launch DiViEX when unit is powered on
Auto-Play: Automatically play slideshow when DiViEX opens
B. USB DISK STATUS Status of USB.
C. IMAGE DISPLAY TIME How long each image is shown. Drag slider to increase or decrease.
NOTE: Does not apply to video
D. PICTURE DISPLAY MODE
Choose how each image/video fits on the screen.
Adapt: Crop image to screen
Center: Center image regardless of aspect ratio.
E. PICTURE SWITCH MODE Choose animated transition effect for slideshow.
F. PLAY Play playlist with selected settings.
Edit the overall playlist settings in the Settings tab. Once settings are adjusted, click PLAY or adjust further in the Edit
or Music tab.

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EDIT
MUSIC
A. PHOTOS Images/Video thumbnails in sequential order. Drag to rearrange.
B. EDIT TOOLS Crop, Add Text, Add Filter, Add Sticker, Add Frame
C. TOOLBAR This white bar shows tool options for each of the Edit tools. Choose aspect ratios
when cropping, adjust text, and scroll to select stickers, frames, and filters.
D. RESET Reset all edits
E. SAVE / SHARE Save progress or share playlist. After saving, go back to Settings tab and press
PLAY.
Tweak each photo individually in the Edit tab.
Choose music from the Music folder to play during slideshow. Press the left arrow (F) to add music to the slideshow
playlist. Press the right arrow (G) to remove songs from the playlist. The number of songs in the playlist is shown in the
upper left.

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REFERENCE
PANEL
LCD Size 21.5”
Light Source LED Backlit
Resolution 1980x1080 (pixels)
Aspect Ratio 16:9
Brightness 350 nits
Contrast 1000: 1
Response 14ms
Pixel Pitch 0.2479 (H) x 0.2479 (V) mm
Refresh Rate 60Hz
Viewing Angle 89° (H)/89° (V)
Color Saturation 72%
Viewable Area 18.7” H x 10.5” W
Chromaticness 16.7M
POWER SUPPLY Voltage 12 V
Power Consumption ≤28W
ENVIRONMENT
Operating Temperature 32°F ~ 104°F (0~40°C)
Storage Temperature 14°F ~ 140°F (-10~60°C)
Operating Humidity 10~90% RH Non-condensing
Storage Humidity 10~90% RH Non-condensing
Maximum Operating Time 18 hours /day
FUNCTIONS
Operating System Android 11
Processor Quad-core ARM Cortex-A17, 1.8GHz
RAM 4 GB
ROM 32 GB
Decoding Resolution 1080P FHD compatible
Touch Support 10pt PCAP Touch
Speakers 2x8W
Supported Video Files AVI, MPEG4, WMV, MKV, FLV, MP4, MOV
Supported Image Files JPG, JPEG, BMP, PNG, GIF
Supported Audio Files MP3, WMA, WAV
Audio Output Left and right audio channel
RTC (Real-time clock) Yes
Schedule Power On/Off Yes
System Update Yes
App Installation Support download and installation
Technical Specifications

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I/O
INTERFACES
TF 1
Ethernet (RJ45) 1
HDMI 1
Audio 1
USB 1x USB 2.0, 1x USB 3.0
Wi-Fi 1
STRUCTURE
Net Weight 15.4 lbs (7kg)
Gross Weight 24 lbs (11kg)
Package Dimensions 27” x 16” x 16”
Unit Dimensions 13.4” x 10.6” x 22”
Shell Material Metal
Shell Color Silver/Black
LANGUAGE OSD English
Cleaning and Maintenance
• Avoid strong vibration or impact on the product.
• Keep the product dry to avoid possible damage by moisture.
• Don't place the product under direct sunlight which may shorten the service life of the screen.
• Clean screen and product by using a glass cleaner.
• If the product will not be used for a long time, unplug the power cord to prevent the internal short circuit or other
potential dangers.

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ISSUE PROBABLE CAUSE SOLUTION
NO PICTURE
OR SOUND
• Unit not plugged into wall
outlet
• Power cord not properly
connected to the terminal on
the back of the unit
• Unit not powered on
• Wall outlet not working
• Check that the unit is plugged into wall outlet.
• Confirm that the power cord is connected to the terminal on
the back of the unit.
• Turn the on/off toggle switch located on the back of the
unit, lower center, to the “on” position.
• Unplug unit, wait 20 seconds, plug unit back into outlet and
try again.
• Make sure that outlet is working by plugging in a different
electrical device.
NO SOUND
• Volume not adjusted on the
remote control
• Content/Video does not
have sound
• Content format is not
compatible
• Speakers do not work
• Adjust volume using the remote control.
• Confirm content is one of the following compatible formats:
AVI, MPEG4, WMV, MKV, flv, MP3, MP4, MOV.
• If unit is connected to Wi-Fi, go to YouTube and play video
that has sound.
• Unplug unit, wait 20 seconds, plug unit back into outlet and
try again.
• Try playing the content on a different device (smart phone,
computer or tablet).
NO PICTURE
• Content file damaged
• Content format is not
compatible
• Screen damaged or defective
• Confirm content is one of the following compatible formats:
AVI, MPEG4, WMV,MKV, flv, MP3, MP4, MOV.
• Try playing the content on a different device (smart phone,
computer or tablet).
• Unplug unit, wait 20 seconds, plug unit back into outlet and
try again.
REMOTE
CONTROL
NOT
WORKING
• Batteries not inserted properly
• Batteries are dead
• Standing too close or too far
from the unit
• Check that battery is inserted properly with positive and
negative orientation.
• Insert new batteries.
• Stand within 1 foot of the front of the unit and point
the remote directly at the sensor (see Remote Control
instructions).
Troubleshooting Guide

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NO WIFI
SIGNAL
• Wi-Fi is not turned on in
settings
• Wi-Fi is not connected to a
network
• Low or no signal from the
router
• Antenna is missing or not
properly attached
• Damaged PC board
• Check that Wi-Fi is turned on in settings
• Confirm that the antenna is in place and pointed upward.
• Check that other devices are receiving the signal. If other
devices are not receiving the Wi-Fi signal, please contact
your internet service provider.
• Unplug or reset the router and wait for 20 seconds. Restart
the router and check.
PARTS
MISSING OR
DAMAGED
• Parts missing from product
• Parts damaged by operator
• Contact a customer service representative for parts missed
during manufacturing (no charge for replacements).
• Contact a customer service representative for parts lost or
damaged by the customer (charge for replacements).
CANNOT
UPLOAD
CONTENT
• Content format is not
compatible
• Content files are too large
• Port being used is defective
• App used to play content is
defective
• Android board is defective
• Confirm content is one of the following compatible formats:
AVI, MPEG4, WMV, MKV, flv, MP3, MP4, MOV.
• Confirm file size is less than available space.
PRE
INSTALLED
APPS NOT
WORKING
• ‘MediaFolder’incorrectly set
up
• Software error
• App is defective
• Android board is defective
• Check that images, videos, and music are correctly stored in
the ‘MediaFolder’folder (see DiViEX instructions).
• Check that file has successfully transferred to USB and USB
is functioning.
• Contact Displays2go support.
NOTE: Do not attempt to replace or repair circuitry yourself. Contact customer service to schedule a
professional maintenance appointment.
If all the potential solutions have been tested for a particular issue and problems have not been resolved,
contact a customer service representative for guidance.
844-221-3388
[email protected]

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Names and Contents of Toxic and Hazardous
Substances or Elements in the Product
PART NAME TOXIC AND HAZARDOUS SUBSTANCES OR ELEMENTS
Pb Hg Cd Cr 6+ PBB PBDE
Display ООООО
Shell ОООО× ×
Circuit Board Assembly * ООООО
Wires ОООООО
Metal Parts ОООООО
Packaging Materials* ОООООО
Remote Control ООООО
Speakers ООООО
Accessories* ОООООО
О: the content of the toxic and hazardous substances or elements in the part is lower than the limit specified in GB/T
26572-2011 standard.
×: the content of the toxic and hazardous substances or elements in the part is higher than the limit specified in GB/T
26572-2011 standard.
*: Packaging materials include packaging box, styrofoam, etc.;
*: Circuit board assembly includes PCB and the electronic elements thereof;
*: Other accessories include instruction manual.
The EFUP of the product is ten years. The pollution control label is shown right.
The EFUP is valid only when the user operates in the normal conditions specified in the manual herein.
Waste Electrical and Electronic Products Recycling and Disposal Regulations
To protect the earth, if you do not need this product or its service life expires, please abide by your local Waste
Electrical and Electronic Products Recycling and Disposal Regulations or send it to qualified local manufacturer for
recycling.
The table shows that the machine contains harmful substances inside. The data is provided by material suppliers and
verified by the company according to the material type. Some materials contain harmful substances that can’t be
replaced in present technology. We are dedicated to improving this.

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FCC Compliance Notice
Changes or modifications not expressly approved by the party responsible for compliance could void the user’s
authority to operate the equipment.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help
This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions (1)this device
may not cause harmful interference, and (2) this device must accept any interference received, including interference
that may cause undesired operation.
FCC Radiation Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment
should be installed and operated with a minimum distance of 8 inches (20cm) between the radiator and your body.