DNP CX-330 User manual

Instruction Manual
Sublimation Type Retransfer Printer CX-330
Status Monitor
This software runs on the following systems.
Microsoft®Windows®8 32bit/64bit
Microsoft®Windows®7 (First Release, Service Pack 1) 32bit/64bit
Microsoft®Windows VistaTM (Service Pack 1/2) 32bit
Microsoft®Windows®XP (Service Pack 2/3) 32bit
Microsoft®Windows®2000 Professional (Service Pack 4) 32bit
Operating Environment
Users need to accept the terms and conditions of the software license
agreement to use this software. Please read through the “Software
License Agreement” at the back of the “CX-330 Instruction Manual”
(separate booklet) before using this software.
Software License Agreement
Feb. 2014, 4th Edition
KAT-T305-004

Contents
Before Using this Software ................................................................ 3
What is status monitor? .........................................................................................3
Screen Configuration .............................................................................................6
Monitoring Printer Status ................................................................... 7
Displaying Printer Status........................................................................................7
List of Status Messages.........................................................................................8
Displaying Media Status ........................................................................................9
Selecting a Printer..................................................................................................9
Changing Printer Settings.................................................................. 10
Changing Retransfer Conditions........................................................ 12
Changing Bend Remedy Conditions.................................................. 14
Checking Media Status ...................................................................... 16
Message displayed and actions to take when ink ribbon is not recognized..........18
Checking Printer Configuration.......................................................... 19
Selecting a Printer ............................................................................. 20
Network Settings....................................................................................................21
Security Settings .................................................................................................... 22
Test Print............................................................................................ 24
Other Features .................................................................................. 25
Administrators ........................................................................................................ 26
Troubleshooting ................................................................................. 27
Error Code List and Actions to Take ......................................................................27
Error of Status Monitor...........................................................................................31
Notes about this manual
(1) All rights reserved. Unauthorized reproduction and use of this manual is strictly prohibited.
(2) Details of this manual or printer specifications and appearance are subject to changes
without prior notice.
(3) Illustrations used in this manual may differ slightly from the actual product.
(4) Microsoft and Windows are either registered trademarks or trademarks of Microsoft
Corporation in the United States and/or other countries. Microsoft®Windows®8 operating
system, Microsoft®Windows®7 operating system, Microsoft®Windows VistaTM operating
system, Microsoft®Windows®XP operating system and Microsoft®Windows®2000 operating
system are represented as Windows®8, Windows®7, Windows VistaTM, Windows®XP and
Windows®2000 respectively in this manual.
(5) Microsoft product screen shot(s) reprinted with permission from Microsoft Corporation.
(6) This product includes software developed by the OpenSSL Project for use in the OpenSSL
Toolkit. (http://www.openssl.org/)
This product includes cryptographic software written by Eric Young ([email protected]).
This product includes software written by Tim Hudson ([email protected]).
2

Before Using this Software
What is status monitor?
The status monitor is software for displaying the printer status as well as specifying various printer
settings.
Caution
Use the status monitor only when the power of the printer is turned on.
Operating Environment
The status monitor runs on the following systems.
OS
Microsoft®Windows®8 32bit/64bit
Microsoft®Windows®7 (First Release, Service Pack 1) 32bit/64bit
Microsoft®Windows VistaTM (Service Pack 1/2) 32bit
Microsoft®Windows®XP (Service Pack 2/3) 32bit
Microsoft®Windows®2000 Professional (Service Pack 4) 32bit
Other software
The printer driver needs to be installed on the host computer. You can install the printer driver
using the CD-ROM supplied with the printer.
User authority
When the status monitor runs by a user within the administrator authority (Administrators group),
enables the printer settings.
When a user logs in without administrator authority and all the administrator setting items are
disabled, the printer settings appear in the read-only mode on the status monitor and cannot be
specified.
The caution screen appears.
3

Before Using this Software (Cont’d)
When a user logs in without administrator authority and the administrator setting items are
enabled, the printer settings can be specified on the status monitor.
The caution screen appears.
How to run
The status monitor runs on the following method.
1) Runs by the shortcut of desktop. (This setting is at the installation.)
2) Runs by the start menu. (This setting is at the installation.)
3) Runs directly by installed folder of the program.
On Windows®8, Windows®7, Windows VistaTM; choose the
“Run as administrator”, and the status monitor runs by a user
within administrator authority. Open or double-click the icon
of the status monitor, it runs by a user without administrator
authority.
Caution
On Windows®8, Windows®7, Windows VistaTM; even if a
user logged on with the administrator account, the status
monitor may be run by a user without administrator
authority.
4

Before Using this Software (Cont’d)
Caution
The following Windows® dialog may appear when you first start up the status monitor using
Windows®8, Windows®7, Windows VistaTM and Windows®XP (Service Pack 2/3). This
dialog will not appear again if you set to “Allow access” or “Unblock”. The status monitor
incorrectly runs if you set to “Cancel” or “Keep Blocking”.
Windows®XP (Service Pack 2/3)
Windows®8, Windows®7, Windows VistaTM
5

Before Using this Software (Cont’d)
Screen Configuration
Close Button
Screen selection Tabs
Minimize Button
Close button: Closes the status monitor.
Screen selection tabs: Use these to switch to the following screens.
Printer Status: Displays the printer’s status.
Printer Setting: Displays and enables specification of the printer’s print settings.
Retransfer: Displays and enables setting of the conditions during retransfer of the card.
Bend Remedy: Displays and enables setting of the conditions during bend remedy of the card.
Media Setting: Displays the ink ribbon’s status and enables setting of the card or retransfer film.
Property: For verifying the device configuration as well as printer’s firmware version.
Printer Select: For selecting a printer and setting the network.
Others: For performing test prints and specifying other settings.
Minimize button: Minimizes the status monitor to an icon. The icon is displayed in the task bar.
6

Monitoring Printer Status
[Printer Status] Tab Sheet
The “Printer Status” screen displays the printer’s status. Content of the screen is automatically updated
at regular intervals.
Printer Icon
Printer Status
Displaying Printer Status
Printer Status: Displays the printer’s status. There are three modes, which are represented by different
icons.
Ready status. The printer is ready to start printing.
Printer is active. For details, refer to “List of Status Messages” on
the next page.
Error has occurred. An error code and details of the failure are
displayed. “0102D100” on the left example is the error code.
For details, refer to “Error Code List and Actions to Take” (page 27
onwards of this manual).
7

Monitoring Printer Status (Cont’d)
Printer icon: Under normal conditions, the icon at the bottom left appears. When 1000 cards have been
printed since the last cleaning of the card feed rollers, the icon at the bottom right appears.
When the bottom right icon appears, perform “Cleaning the card feed rollers and heat rollers”
found in the “CX-330 Instruction Manual” (separate booklet).
[Under Normal Circumstances] [When Roller Cleaning is Required]
List of Status Messages
No. Displayed Message Description
1 No printer is found The power of the printer is not turned on, or the host computer is not
properly connected to the printer.
2 Ready The printer is in the ready mode. The printer is ready to start printing
cards.
3 Initializing The printer is initializing. The printer switches to the Ready mode
after initialization is complete.
4 Offline Mode The printer is in the setting mode, or roller cleaning is in progress.
When this is complete, the printer switches to the Ready mode.
5 Preheating Preheating of the heat roller is in progress. The printer switches to
the Ready mode upon reaching an appropriate temperature.
6 Card Loading
7 Card Transporting
8 MG Encoding
9 Retransfer
10 Contact IC Encoding
11 No-Contact IC Encoding
12 Printing
The printer is issuing cards. The printer’s operating status when
issuing cards is displayed. After card issuance is complete, the
printer returns to the Ready mode.
13 Power Saving The printer is in the Power Saving mode, which helps to reduce power
consumption. To exit the Power Saving mode, press the Reset
button, followed by the Enter button to initialize the printer.
8

Monitoring Printer Status (Cont’d)
Displaying Media Status
Media Status: Displays the media’s remaining space available.
Card Quantity: Displays the remaining card quantity as three different levels as shown below. The
display may vary according to the thickness as well as bend of the card.
Card Quantity Display Card Thickness of 0.76 mm Card Thickness of 0.25 mm
Enough Approx. 25 cards or more Approx. 70 cards or more
Less Less than 25 cards Less than 70 cards
None No card No card
Ink Quantity: Displays the remaining ink ribbon quantity in 50 different levels in percentage.
Film Quantity: Displays the remaining retransfer film quantity in 10 different levels in percentage.
Caution
The remaining quantity shown is an estimated value. Differences may occur according to
the usage as well as media type.
Ink: Displays the information on the mounted ink ribbon. The print counter appears blank if the
ink ribbon is not correctly recognized. You may not be able to control the ink ribbon
properly in this case. Refer to the “Setting the ink ribbon” of the “CX-330 Instruction
Manual” (separate booklet) on how to check its installation.
Film: Displays the type of retransfer film mounted.
Print Counter: Displays the number of cards that have been issued. Press the “Clear” button to reset the
print counter to 0.
Selecting a Printer
Printer Selection: You can switch to the relevant printer when multiple printers are connected to a single
host computer.
Pressing the “Update” button searches for a connected printer and updates the printer in the list box.
When a printer is selected from the list box, the status of the selected printer is automatically displayed.
Document Info: Displays the owner and document names when printing is enabled through a network
connection.
9

Changing Printer Settings
[Printer Setting] Tab Sheet
The “Printer Setting” screen enables you to specify the print settings of the printer.
Operation
Update button: Enables the printer settings specified using the slide bars, radio buttons and list box.
Refresh button: Displays the printer settings on the screen.
10

Changing Printer Settings (Cont’d)
Setting Procedures
Make sure that you take down the set values before making any changes.
Print Settings
Resin K Ink Print Level: For setting the print density level of the Resin K ink.
UV Ink Print Level: For setting the print density level of the UV ink. (Optional)
Special Ink 2 Print Level: For setting the print density level of the Special Ink 2. (Optional)
Resin K Ink Print Mode: For setting the print quality using the Resin K ink. Selecting “Fine” enhances
the printing quality, but slows down the printing speed.
MG Print (JIS): For specifying the way to peel the retransfer film of cards that come with a JIS
magnetic stripe when the JIS MG unit is mounted. The default setting is “Disable”.
Standby Mode: For specifying the card standby position while waiting for the laminator to switch to the
Ready mode during double-sided printing when the laminator is connected. The
default setting is “Front Wait”.
Cooling Time: For specifying the standby time in units of seconds before peeling the retransfer film
from the card after retransfer is complete. The default value is 0.
MG Unit
Number of Retry: For specifying the maximum number of retries when writing/reading of the magnetic
stripe fails. The default value is 1.
ISO Mode: For specifying the coercivity with respect to the ISO magnetic stripe. The default
setting is “Hi-Co”.
Encoder Unit
Contact IC Encoder: For specifying the contact position of the contact IC encoder. The default setting
is “None”.
Non-contact IC Encoder: For specifying the antenna position of the non-contact IC encoder. The
default setting is “None”.
Others
Buzzer: For enabling/disabling the alert sound when error occurs or when the card quantity is
running low, as well as the sound upon pressing the Enter key in the user mode. The
buzzer does not sound if you disable this feature. The default setting is “Enable”.
Power Saving Interval: Enables switching to the Power Save mode to reduce power consumption when
printing or operation is not performed over a specified time interval. Select whether to
disable the Power Save mode or the time interval before switching to the Power Save
mode. Selecting “Disable” deactivates the Power Save mode. The default setting is
“Disable”.
HR Control: Switches to the standby mode by lowering the temperature of the retransfer heat roller
when printing is not performed for 30 minutes or longer. The default setting is
“Enable”.
.
11

Changing Retransfer Conditions
[Retransfer] Tab Sheet
The “Retransfer” screen enables you to set the retransfer conditions on the card.
Operation
Update button: Applies the selected value to the printer.
Refresh button: Displays the printer settings on the screen.
Card Type: The appropriate value varies according to the type of card used. You can change the
card type on the “Media Setting” screen. (Refer to Page 16 of this manual.)
12

Changing Retransfer Conditions (Cont’d)
Setting Procedures
The vertical axis shown in the setting area indicates the retransfer temperature, and the horizontal axis
represents the retransfer speed. Click on the corresponding square to change the value. The selected
value is indicated using “
*
”.
Setting a value toward the top right end increases the transfer force, however heat deformation of the
card will also be greater. The colors below serve as a rough indicator for selection.
Color Description
Green Standard value. Optimal value for the selected card. Select this under
normal circumstances.
Caution
Light Blue Appropriate range. Recommended range when selecting a value other
than the standard value.
Yellow Card bends increases.
Blue Retransfer defect may occur.
Red Do not choose these values.
1) The setting areas serve only as a rough indicator. The optimal value varies according to the
card type as well as the environment in which the printer is used. As such, set the values
after trying out under the environment where it is to be used.
2) It may take a while for printing to start when the retransfer temperature is changed.
3) There is only one standard retransfer temperature. Altering the retransfer temperature on
one side changes the temperature on the other side as well.
4) The range of optimal values varies according to the “Card Type”. You can change the card
type in the “Media Setting” screen.
5) If the card type varies across printers, set the card type to use accordingly. The color of the
setting area varies according to the card type in use.
13

Changing Bend Remedy Conditions
[Bend Remedy] Tab Sheet
The “Bend Remedy” screen enables you to set the conditions for the card’s bend remedy.
Operation
Update button: Applies the selected value to the printer.
Refresh button: Displays the printer settings on the screen.
Card Type: The appropriate value varies according to the type of card used. You can change the
card type on the “Media Setting” screen. (Refer to Page 16 of this manual.)
14

Changing Bend Remedy Conditions (Cont’d)
Setting Procedures
The vertical axis in the setting area indicates the bend remedy temperature, and the horizontal axis
represents the bend remedy speed. Click on the corresponding square to change the value. The
selected value is indicated using “
*
”.
Setting a value toward the top right end increases the bend remedy force, however impact of heat on the
card will also be greater. Parts for which the bend remedy force is similar is indicated using the same
color in the setting area.
To disable bend remedy, select the “Disable” radio button. The default setting is “Disable”.
Caution
1) The setting areas serve only as a rough indicator. The optimal value varies according to the
card type as well as the environment in which the printer is used. As such, set the values
after trying out under the environment where it is to be used.
2) Bend remedy is effective when printing on only one side. Performing double-sided printing
with a high bend remedy temperature may cause the card to deform significantly. As such,
select the “Disable” button during double-sided printing.
3) When the “Disable” radio button is turned on, the printer switches to and remains in the
preheating mode (for approximately 10 minutes) until the bendy remedy roller’s temperature
has gone down. This is not a malfunction. Wait for the printer to switch to the Ready mode.
4) When bend remedy is disabled using the “Disable” button, the speed is automatically set to
the maximum value (+2).
5) If the bend remedy force becomes strong, the surface of remedy side will become lusterless.
15

Checking Media Status
[Media Setting] Tab Sheet
The “Media Setting” screen enables you to display the ink ribbon’s status and specify the card or
retransfer film settings.
Display and Change of Settings
Ink Status
Name: Displays the name of the mounted ink ribbon. A message indicating the cause appears
when the ink ribbon cannot be recognized. (Refer to Page 18 of this manual.)
Number of Ink Sets: Displays the specification of the number of screens which is mounted ink ribbon.
This is not an indication of the current ink level.
Ink Lot Number: Displays the lot number of the mounted the ink ribbon.
16

Checking Media Status (Cont’d)
Card Type:
Material: Select one of the card materials from “PET-G”, “PVC”, and “PET (0.25 mm)”. An optimal
value for the retransfer speed and temperature settings is displayed according to the
selected card. (Refer to Pages 12 and 14 of this manual.)
Thickness: Select either “Standard” or “Thin” for the card thickness. If the card thickness is 0.76
mm, select “Standard”. If the card thickness is 0.25 mm, select “Thin”.
Caution
1) To use cards of different thickness, refer to “Switching the card thickness” of the “CX-330
Instruction Manual” (separate booklet).
2) When thin cards are used for double-sided printing, errors such as card jam may occur.
Use them only for single-sided printing.
3) If the card material to use varies according to the printer, specify the card material
accordingly.
Film Type: Displays the specifications of the number of screens which is mounted retransfer film.
This is not an indication of the current film level.
Update button: Applies the selected value to the printer.
Refresh button: Displays the printer settings on the screen.
17

Checking Media Status (Cont’d)
Message displayed and actions to take when ink ribbon is not recognized
When the ink ribbon cannot be recognized, the cause for this problem is indicated in the “Name” field
under “Ink Status”.
Message Cause and Action to Take During Ink Recognition Error
(252:Invalid TAG Data) The TAG record data adhered to the ink ribbon is incorrect. Replace
the ink ribbon and try again.
(253:Defective TAG) Unable to establish communication with the TAG adhered to the ink
ribbon. Replace the ink ribbon and try again.
(254:No TAG) Unable to read the TAG adhered to the ink ribbon. Check to ensure
that the ink ribbon is correctly set.
(255:Defective R/W) Printer TAG reader error. The printer needs to be repaired.
18

Checking Printer Configuration
[Property] Tab Sheet
The “Property” screen enables you to verify the device configuration as well as the printer’s firmware
version.
Version: Displays the firmware version of the printer as well as peripheral devices. When optional
devices, such as the MG unit, external IC unit, and laminator, are not connected, this is
indicated as “????”.
Optional Unit Configuration: Displays the configuration of optional devices.
Caution
When a value other than ”None” is shown in the contact IC encoder or non-contact IC encoder
field, this means the configuration allows mounting of an IC encoder, and does not indicate that
an IC encoder is mounted. Consult our authorized dealers on how to install the IC encoder.
Others: Displays the printer’s status.
Printer Print Counter: Displays the accumulated number of cards issued by the printer.
Thermal Head Counter: Displays the number of print ink panels for the thermal head. For example,
when printing on a single side using all YMCK inks, 4 are added to each card.
19

Selecting a Printer
[Printer Select] Tab Sheet
The “Printer Select” screen enables you to select a printer and specify network settings.
Caution
Current Printer: You can switch to the relevant printer when multiple printers are connected to a single
host computer.
Pressing the “Scan Printer” button searches for a connected printer and updates the printer in the list
box.
When a printer is selected from the list box, the status of the selected printer is automatically displayed.
Printer Name: For setting the name of the selected printer.
Default Interface: For setting the interface during startup. When the printer is connected via the
network (Ethernet), the set value is shown but setting is disabled.
Regardless of the default interface setting, priority is given to USB if the USB cable is connected.
20