Konica Minolta bizhub 552 Manual

Version 1.0
Created: 3/2/11
bizhub 552/ 652
bizhub
vCare/CS Remote Care
HTTP (One-Way) Setup nstructions

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bizhub vCare H P Setup Guide
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Purpose:
his documentation is for setting up bizhub 552 / 652
vCare/CSRC One–way (Simplex) H P communication..
Convention: bizhub vCare is the US brand used by KMBS for Konica Minolta’s
worldwide CS Remote Care System (CSRC).
Overview: he settings entered into the CS Remote Care section of the bizhub are
intended to do the following:
 Set the MFP with the current date, time and time zone according to Military Time.
When the MFP communicates with the vCare/CSRC host, the MFP will report the
date and time for its specific location.
 Set a unique identification code for communicating to a specific vCare/CSRC host
system.
 Set a unique H P connection for the MFP, as well as the IP addresses/ Link
information of the WEB/DAV server. All passwords, user names and port settings for
H P will be set to allow the MFP to communicate with the WEB/DAV server(s)
supporting vCare/CSRC
Contents
Topic Page
A. Administrative Requirements Prior to MFP H P Setup 2
B. MFP Specific R
equirements
2
C.
Setting MFP Date/ ime Settings
2
D. Configuring MFP for One-Way (H P) Communication 3
E. Heart Beat Setting 6
F. Setting vCare Date/ ime Settings 6
G. Setting the Notification Schedule and Center Notification 7
H. Configuring WebDAV Settings 9
I. First Call to the vCare System 12
J. Printing a vCare Communication Log 13

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A. Administrative Requirements Prior to MFP HTTP Setup
 he MFP’s H P settings and Server addresses MUS be obtained prior to
setting up the MFP for H P Communication.
 Please use your setup credentials provided by your vCare Administrator.
B. MFP Specific Requirements
he technician performing the H P setup must have the following information from
the vCare administrator before visiting the customer:
1. Device ID: he Device ID for MFP must match the 13 digit ID configured on
CSRC Server. he Device ID is the serial number for the MFP. his setting is
hard-coded in the bizhub 552 / 652 vCare/CSRC settings.
2. Center ID: his ID is used by the vCare/CSRC Communication Server.
3. WEB/DAV Server IP Address: he IP address for the WEB/DAV Server.
4. H P Port: ypically 80, unless otherwise indicated.
5. Service Engineer’s ID number: he SE ID is a seven-digit number. It should be
unique to the technician servicing the machine. Enter leading zeros if required;
e.g. 0123456. If no numeric ID assigned, simply use: 1234567.
C. Setting MFP Date/Time Settings
1. Press Utility\Counter button.
2. Press [3.Administrator Settings] on the touchscreen.
3. Enter Administrator password, as required. (Default = 12345678)
4. Press [1.System Setting].
5. Press [3. Date/Time Setting].
6. Enter Year, Month, Day [Daily on touchscreen], Hour and Minutes.
Note: Set Date will be displayed, if MFP is configured to communicate with N P
Network ime Protocol server. Pressing this button will populate Year, Month, Day,
Hour and Minute.
7. Enter correct time zone by pressing the - or + keys and then press OK to save the
changes. his setting will be required, even with N P configured on the MFP.
a. Eastern ime Zone: -05:00
b. Central ime Zone: -06:00
c. Mountain ime Zone: -07:00
d. Pacific ime Zone: -08:00
8. Press [Daylight Savings Time] button -> YES -> Enter 60 minutes -> then OK.
9. Press Close three times to exit Administrator mode.

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D. Configuring MFP for One-Way (HTTP) Communication
1. Enter Tech Rep Mode.
2. Press Utility/Counter -> Meter Count -> Check Details button on touchscreen ->
STOP - > 00 -> STOP -> 01.
Press CS Remote Care button.
3. Select HTTP2 to set the MFP up for One-Way H P Communication.

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4. Select D Code.
5. Next Enter your 7 digit D code and then select D code again.
6. Press the Detail Setting button at this time.

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7. Only if previous CSRC settings had been entered and now needs to be cleared,
Press RAM Clear -> Press SET -> Press END.
he RAM clear will clear
any previous CSRC settings, then Cycle Power.
Otherwise proceed to step 8
8. Select Basic Setting, and then press Center D.
Enter the Center ID provided by your vCare Administrator. Example: US510

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9. Select Client Settings and press No for the Encryption setting.
E. Heart Beat Settings
Note: he Heartbeat function provides a status update
of the MFPs condition. his setting is not necessary to be
configured, if MFPs are configured to report on a Daily basis.
o Disable in the Basic setting, under the Heat Beat tab, enter the following:
 Communication: No
 Specified ransmission: No
F: Setting vCare Date and Time settings
1. Within the Detail settings, select Date & Time Setting.
2. Enter the Current Year, Month, and Date.
3. Enter the Hour and Minute (Military ime) then press [Set].
4. Select the Time Zone button and enter the correct ime Zone. hen press [Set].
a. Eastern ime Zone: -05:00
b. Central ime Zone: -06:00
c. Mountain ime Zone: -07:00
d. Pacific ime Zone: -08:00
Note: o Clear the ime Zone setting, press the “C” button on the MFPs’ display panel.

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G. Setting the Notification Schedule and Center Notification
Notification Schedule
1. Within the Detail Setting, select Notification Settings.
2. Select Schedule and press Enable.
3. Select Day and enter 1 for Day Frequency.
4. Press SET.
Center Notification
5. Select Center Notification.
6. Select only the following numbers 1_2_3_4_5_6_8_9.
Note: Do not select number 7.

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7. Press End.
No Type of data which will be sent No Type of data which will be
sent
1 Sales count data 7 EKC data [Do Not Select]
Not Supported
2 Error count data 8 Adjustment data
3 Service count data 9 Coverage data
4 Life count and life cycle data 10 Not used
5 CSRC system and Device configuration
data
11 Not used
6 History data 12 Not used

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H. Configuring WebDav Settings
1. Select [Server Setting].
2. Select H P Server Settings and the URL tab.
3. Enter the WebDAV Server IP Address Example 10.10.10.10
4. hen, select the [ nput FQDN] button.
5. Key in /US510 so that it is appended to the previously entered IP Address.
Note: he entire URL string should display, similar to: 10.10.10.10/US510.