Konica Minolta bizhub 552 Manual

Version 1.0
Created: 3/2/11
bizhub 552/ 652
bizhub
vCare/CS Remote Care
HTTP (One-Way) Setup nstructions

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bizhub vCare H P Setup Guide
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Purpose:
his documentation is for setting up bizhub 552 / 652
vCare/CSRC One–way (Simplex) H P communication..
Convention: bizhub vCare is the US brand used by KMBS for Konica Minolta’s
worldwide CS Remote Care System (CSRC).
Overview: he settings entered into the CS Remote Care section of the bizhub are
intended to do the following:
 Set the MFP with the current date, time and time zone according to Military Time.
When the MFP communicates with the vCare/CSRC host, the MFP will report the
date and time for its specific location.
 Set a unique identification code for communicating to a specific vCare/CSRC host
system.
 Set a unique H P connection for the MFP, as well as the IP addresses/ Link
information of the WEB/DAV server. All passwords, user names and port settings for
H P will be set to allow the MFP to communicate with the WEB/DAV server(s)
supporting vCare/CSRC
Contents
Topic Page
A. Administrative Requirements Prior to MFP H P Setup 2
B. MFP Specific R
equirements
2
C.
Setting MFP Date/ ime Settings
2
D. Configuring MFP for One-Way (H P) Communication 3
E. Heart Beat Setting 6
F. Setting vCare Date/ ime Settings 6
G. Setting the Notification Schedule and Center Notification 7
H. Configuring WebDAV Settings 9
I. First Call to the vCare System 12
J. Printing a vCare Communication Log 13

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A. Administrative Requirements Prior to MFP HTTP Setup
 he MFP’s H P settings and Server addresses MUS be obtained prior to
setting up the MFP for H P Communication.
 Please use your setup credentials provided by your vCare Administrator.
B. MFP Specific Requirements
he technician performing the H P setup must have the following information from
the vCare administrator before visiting the customer:
1. Device ID: he Device ID for MFP must match the 13 digit ID configured on
CSRC Server. he Device ID is the serial number for the MFP. his setting is
hard-coded in the bizhub 552 / 652 vCare/CSRC settings.
2. Center ID: his ID is used by the vCare/CSRC Communication Server.
3. WEB/DAV Server IP Address: he IP address for the WEB/DAV Server.
4. H P Port: ypically 80, unless otherwise indicated.
5. Service Engineer’s ID number: he SE ID is a seven-digit number. It should be
unique to the technician servicing the machine. Enter leading zeros if required;
e.g. 0123456. If no numeric ID assigned, simply use: 1234567.
C. Setting MFP Date/Time Settings
1. Press Utility\Counter button.
2. Press [3.Administrator Settings] on the touchscreen.
3. Enter Administrator password, as required. (Default = 12345678)
4. Press [1.System Setting].
5. Press [3. Date/Time Setting].
6. Enter Year, Month, Day [Daily on touchscreen], Hour and Minutes.
Note: Set Date will be displayed, if MFP is configured to communicate with N P
Network ime Protocol server. Pressing this button will populate Year, Month, Day,
Hour and Minute.
7. Enter correct time zone by pressing the - or + keys and then press OK to save the
changes. his setting will be required, even with N P configured on the MFP.
a. Eastern ime Zone: -05:00
b. Central ime Zone: -06:00
c. Mountain ime Zone: -07:00
d. Pacific ime Zone: -08:00
8. Press [Daylight Savings Time] button -> YES -> Enter 60 minutes -> then OK.
9. Press Close three times to exit Administrator mode.

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D. Configuring MFP for One-Way (HTTP) Communication
1. Enter Tech Rep Mode.
2. Press Utility/Counter -> Meter Count -> Check Details button on touchscreen ->
STOP - > 00 -> STOP -> 01.
Press CS Remote Care button.
3. Select HTTP2 to set the MFP up for One-Way H P Communication.

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4. Select D Code.
5. Next Enter your 7 digit D code and then select D code again.
6. Press the Detail Setting button at this time.

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7. Only if previous CSRC settings had been entered and now needs to be cleared,
Press RAM Clear -> Press SET -> Press END.
he RAM clear will clear
any previous CSRC settings, then Cycle Power.
Otherwise proceed to step 8
8. Select Basic Setting, and then press Center D.
Enter the Center ID provided by your vCare Administrator. Example: US510

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9. Select Client Settings and press No for the Encryption setting.
E. Heart Beat Settings
Note: he Heartbeat function provides a status update
of the MFPs condition. his setting is not necessary to be
configured, if MFPs are configured to report on a Daily basis.
o Disable in the Basic setting, under the Heat Beat tab, enter the following:
 Communication: No
 Specified ransmission: No
F: Setting vCare Date and Time settings
1. Within the Detail settings, select Date & Time Setting.
2. Enter the Current Year, Month, and Date.
3. Enter the Hour and Minute (Military ime) then press [Set].
4. Select the Time Zone button and enter the correct ime Zone. hen press [Set].
a. Eastern ime Zone: -05:00
b. Central ime Zone: -06:00
c. Mountain ime Zone: -07:00
d. Pacific ime Zone: -08:00
Note: o Clear the ime Zone setting, press the “C” button on the MFPs’ display panel.

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G. Setting the Notification Schedule and Center Notification
Notification Schedule
1. Within the Detail Setting, select Notification Settings.
2. Select Schedule and press Enable.
3. Select Day and enter 1 for Day Frequency.
4. Press SET.
Center Notification
5. Select Center Notification.
6. Select only the following numbers 1_2_3_4_5_6_8_9.
Note: Do not select number 7.

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7. Press End.
No Type of data which will be sent No Type of data which will be
sent
1 Sales count data 7 EKC data [Do Not Select]
Not Supported
2 Error count data 8 Adjustment data
3 Service count data 9 Coverage data
4 Life count and life cycle data 10 Not used
5 CSRC system and Device configuration
data
11 Not used
6 History data 12 Not used

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H. Configuring WebDav Settings
1. Select [Server Setting].
2. Select H P Server Settings and the URL tab.
3. Enter the WebDAV Server IP Address Example 10.10.10.10
4. hen, select the [ nput FQDN] button.
5. Key in /US510 so that it is appended to the previously entered IP Address.
Note: he entire URL string should display, similar to: 10.10.10.10/US510.

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6. Select End.
7. Select Account.
8. Enter the WebDav Account name provided by the vCare Administrator.

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9. Select Password.
10. Enter the WebDav Password provided by the vCare Administrator.
11. Select Port Number.
12. Enter Port # (Default is 80).
13. If required, select Proxy/SSL and enter necessary settings.
14. Press End.

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. First Call to the vCare System
1. From within the ech Rep Mode CS Remote Care settings, select Detail Setting.
2. Select Basic settings, then the nitial Transmission tab at the top.
3. hen press the nitial Transmission button at the bottom right.
4. After performing the Initial ransmission, the status should display in the upper left of
the screen should change from “Connected” to “Completed”

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5. Select D Code, enter your 7 Digit D Code and then select D Code again.
6. Press the Maintenance Completion button.
J. Printing a vCare Communication Log
1. Load Tray 1 or the By-Pass tray with 81/2 X 11 inch paper.
2. Enter Tech Rep mode.
3. ouch [CS-Remote Care].
4. Select D code and enter the 7 digit code.
5. ouch D code a second time.
6. ouch Detail Settings to then press [Communication Log Print]
7. Press the Start Key to print the communication Log.