Canon PIXMA MP150 User manual

PIXMA MP150
SERVICE
MANUAL
Canon
Copyright 2006, Canon U.S.A. This technical publication is the proprietary and confidential information of Canon U.S.A. which
shall be retained for reference purposes byAuthorized Service Facilities of Canon U.S.A. Its unauthorized use is prohibited.

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1. PRODUCT LIST
1-1. Main Units
Product name Product code Sales territories Remarks
0575B002AA US
0575B003AA CA
0575B004AA LAM LTR
0575B005AA EUM
0575B006AA EMB
0575B007AA GB
0575B008AA AU
0575B009AA ASA
0575B010AA CN
0575B011AA TW
0575B012AA KR
0575B013AA HK
Canon Ink Jet Printer MP150
0575B014AA LAM A4
1-2. Consumables
Product name Product code Sales territories Remarks
Canon FINE Cartridge
PG-40 0615B001AA~0615B005AA 001: EUR
CL-41 0617B001AA~0617B005AA 002: AMR
PG-50 0616B001AA~0616B005AA 003: ASIA
CL-51 0618B001AA~0618B005AA 005: AMR S

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2. PRODUCT SPECIFICATIONS
2-1. Printer Main Unit Specifications
Paper feeding method ASF
Resolution 4,800 x 1,200 dpi (max.)
Printing speed Approx. 55 sec. (PP-101, 4 x 6, borderless printing, default print quality settings)
For reference:
Draft Standard
Black (J/E) 22 ppm 13.4 ppm
Color (J/E) 17 ppm 7.8 ppm
Printing direction Bi-directional / Uni-directional (automatically switched according to print data and print mod
Fast mode print duty 50% duty
Print width 203.2 mm (216 mm in borderless printing)
Interface - USB 2.0 Hi-Speed
- Direct print port (PictBridge, Bubble Jet Direct)
Supported ink cartridge Consumable
ASF stacking capacity
Paper weight Max. 10 mm (Approx. 100 pages of 75 g/m2)
64 to 105 g/m2
Plain paper 10 mm or less
High Resolution Paper 10 mm (Approx. 80 sheets) or less
Glossy Photo Paper A4, LTR, 5x7: 10 sheets or less
4x6: 20 sheets or less
Photo Paper Pro,
Photo Paper Plus Glossy,
Matte Photo Paper
A4, LTR, 5x7: 10 sheets or less
4x6, 4x8: 20 sheets or less
Photo Paper Plus Double Sided 1 sheet
Photo Paper Plus Semi-gloss A4, LTR: 10 sheets or less
4x6: 20 sheets or less
Transparency 30 sheets or less
Envelope 10 sheets or less
T-shirt Transfer 1 sheet
Photo Stickers 1 sheet
Borderless printing Up to A4, LTR
Detection function
Cover open Available
Presence of ink cartridge Available
Wrong installation of ink cartridge Available
Presence of memory card Available
Supported camera direct printing device Available
Carriage position Available
Presence of paper Available
Head-to-paper distance Available
Waste ink absorber full Available
Internal temperature Available
Remaining ink amount Available (Detected by dot counting)
Print head alignment Available (12 types) (Semiautomatic alignment / manual alignment from a computer)
Acoustic noise level
Fine (Photo Paper Pro / Fine mode) Approx. 44 dB (Sound pressure level ISO9296)
HQ Approx. 45 dB
HS Approx. 55 dB
Environmental requirements
During operation Temperature: 5C to 35C (41F to 95F)
Humidity: 10% to 90%RH (no condensation)
Non-operation Temperature: 0C to 40C (32F to 104F)
Humidity: 5% to 95%RH (no condensation)

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(2-1, Printer Main Unit Specifications cont’d)
Power supply
Input voltage / Frequency AC 100 to 240 V, 50/60Hz
During printing Approx. 13 W
Power consumption: Stand-by status Approx. 2 W
External dimensions - With the paper support extended: Approx. 443 (W) x 436 (D) x 453 (H) mm
- With the paper support retracted: Approx. 443 (W) x 381 (D) x 181 (H) mm
Weight Approx. 5.4 kg (excluding the ink cartridges)
Related standards
Electromagnetic radiance,
Electrical safety FCC, IC, CE Mark, Taiwan EMC, C-Tick, CCC (EMC), Korea MIC, Gost-R, DENAN, UL, C-UL, CB Report, GS, FT, SASO, SPRING, Korea EK, IRAM (Argentine)
Note: Not Blue Angel compliant.
Scanner
Type Flatbed type (fixed document reading by the read head movement)
Sensor type CIS (Contact Image Sensor)
Optical resolution 1,200 x 2,400 dpi (max.)
Reading resolution 1,200 x 2,400 dpi (max.)
Tone (input / output) Gray scale: 16 bit / 8 bit
Color: 48 bit / 24 bit (RGB each color 16 bit / 8 bit)
Document size (max.) A4 / LTR
Copy
Image quality MP150: 2 levels (Fast, Standard)
Intensity 5 levels
Magnification 25% - 400%
Copy speed Draft
Image correction function Monochrome (Fine, BK): 22 cpm
Image adjustment function Color (Fine, CL): 17 cpm
Image processing function Measuring condition: Conversion into cpm from the first sheet ejection to the
eleventh sheets ejection in continuous copying
Copiable paper size (max) A4/LTR
Magnification Standardized scaling: Max. (400%), A5 -> A4, A5 -> B5, B5 -> A4, A4 -> B5,
B5 -> A5, min. (25%)
Zoom: 25% - 400% (on 1 % to 1% basis)
Number of continuous
copying MP150: Monochrome / color 1 to 9 sheets
Camera Direct Printing
Supported digital cameras Digital cameras and digital video cameras supporting Bubble Jet Direct or
PictBridge
Supported print paper PR-101 (A4 / LTR / 4” x 6” / 5” x7)
PP-101 (A4 / LTR/ 4” x 6” / 5” x 7”)
SG-101 (A4 / LTR / 4” x 6” )
PS-101
Print layout - 1 photo per page (borderless/with borders)
- Index printing
Camera Direct Printing
Supported digital cameras Digital cameras and digital video cameras supporting Bubble Jet Direct or
PictBridge
Supported print paper PR-101 (A4 / LTR / 4” x 6” / 5” x7)
PP-101 (A4 / LTR/ 4” x 6” / 5” x 7”)
SG-101 (A4 / LTR / 4” x 6” )
PS-101

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Print layout - 1 photo per page (borderless/with borders)
- Index printing
Throughput Approx. 69 seconds, with the following conditions and settings:
- A photo from a 5 mega-pixel digital camera
- PP-101 4” x 6”
- ExifPrint/Standard
- Process from pressing the printing start button to ejecting paper
2-2 Product Life
Specified print volume or the years of use, whichever comes first.
- 3 years of use
- Print volume: 6,000 pages
- Black: 3,000 pages (A4, standard mode, 1,500 character pattern)
- Color: 2,400 pages (A4, 7.5% duty per color pattern)
100 pages (A4, photo, borderless printing)
300 pages (4 x 6, photo, borderless printing)
200 pages (Postcard, photo, borderless printing)
Note: The above print volume breakdown is estimated using average user consumption patterns of
printing 6,000 pages.
<Ink cartridge yield>
Units: pages
Standard High Capacity
BK CL BK CL
PG-40
(overseas) CL-40 (overseas) PG-50 (overseas) CL-51 (overseas)
1,500 character pattern
plain paper / standard mode 490 - 750 -
ISO JIS-SCID No. 5
plain paper / standard mode (BK) 760 - 1170 -
ISO JIS-SCID No. 5
plain paper / standard mode (CL) -190 -320
Digital camera 24 images
PP-101 4x6 -100 -180
2-4. Ink Cartridge Specifications
Ink cartridge
Type Ink-tank-integrated print head
Print head BK: 320 nozzles in 2 vertical lines C/M/Y: 192 nozzles in 2 vertical lines
Ink droplet: BK 30 pl, Col 5 pl / 2 pl,
Ink color BK: Pearl pigment-based, Col (Y/M/C): Super dye-based
Weight PG-40: approx. 43 g, CL-41: approx. 45 g
PG-50: approx. 51 g, CL-51: approx. 56 g
Supply method As a consumable

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<Supported ink cartridges by models> Ink cartridge
Standard High capacity
Model PG-40 BK CL-41 CL PG-50 BK CL-51 CL
MP150 Standard package Standard package Usable as an
option Usable as an option

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3. ERROR DISPLAY
The errors / alarms occurred in the printer is displayed as follows:
1) In Operator Call Error, the Alarm LED is lit to display an error.
(In a service mode, an error is displayed by the Alarm LED blinking.)
Service Call Error is displayed by the number of the Alarm LED blinking.
2) An error / alarm is displayed on the LCD monitor of the operation panel.
3) An alarm is displayed on the status monitor of the printer driver.
3-1. Operator Call Error (Alarm LED Blinking in Orange)
LED display Alarm LED blinking
(Service mode) Error (Error code) Corrective action Remarks
E2 2 times No paper
(ASF)[1000] Set paper in ASF, and press the OK button.
E3 3 times Paper jam[1300] Remove the jammed
paper, and press the OK
button.
E4 - No ink[1600] Replace the ink
cartridge(s), or press the
OK button.
When selecting to press
the OK button, ink may
run out during printing.
E5 5 times The ink cartridges are
not installed[1401],
or a non-supported ink
cartridge is
installed[1485],
or the ink cartridges are
not installed
properly[1687].
Check if supported ink
tank(s) is installed, and
re-install them properly,
and then close the
scanning unit.
E8 - Waste ink absorber
full[1700],
or platen waste ink
absorber full[1710].
Pressing the OK button
will clean the error, and
enable to print.
In repair,
<Replacement of Ink
absorber kit
(QY5-0149-000)>
<Replacement of Platen
waste ink absorber
QC1-6014-000)>
Waste ink absorber full
warning (service call
error) may appear.
E9 - The connected digital
camera / video camera
does not support
Camera Direct
Printing.[2001]
Disconnect the cable
from a the digital
camera/video camera,
and press the Reset
button, and then
re-connect the cable.
E14 - The Ink cartridges whose
destination are
wrong.[1684]
Check if supported ink
tank(s) is installed, and
re-install it properly, and
then close the scanning
unit.
E15 15 times Ink cartridge is not
installed.[1682] Re-install the ink cartridge(s) properly and
close the scanning unit.
Or Turn on/off the
machine with the ink
cartridges installed.
E16 - Ink remaining is
unknown. [1685/1686] Install an new ink cartridge, or press the
OK button.
* When an cartridge that
was once used
(excluding the cartridge
used just before) is
installed, this error
occurs.
When the error is
resolved by pressing the
OK button, the function
for detecting the
remaining ink level will
be released.

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(2-1, Printer Main Unit Specifications cont’d)
3-2. Service Call Error (Cyclic Blinking in Orange (Alarm LED) and Green (Power LED))
Cycles of blinking
in orange and
green Error Corrective Action
2 times Carriage error [5100] Replace the printer as it has failed.
3 times Paper feed error [5400] Replace the printer as it has failed.
4 times Purge unit error [5C00] Replace the printer as it has failed.
5 times ASF(cam) sensor error [5700] Replace the printer as it has failed.
6 times Internal temperature rise error [5400] Replace the printer as it has failed.
7 times Waste ink absorber full or platen waste ink
absorber full [5B00/5B01] Replace the printer as it has failed.
8 times Ink cartridge temperature rise error [5200] Replace the printer as it has failed.
9 times EEPROM error [6800] Replace the printer as it has failed.
13 times Paper feed position error [6B00] Replace the printer as it has failed.
15 times USB Host VBUD overcurrent error [9000] Replace the printer as it has failed.
17 times Abnormal motor driver error [6Ｄ00] Replace the printer as it has failed.
20 times Other hardware error [6500] Replace the printer as it has failed.
22 times Scanner error[5010] Replace the printer as it has failed.
Continuous
alternate blinking ROM error Replace the printer as it has failed.
Alarm LED
(orange) lit ROM error Replace the printer as it has failed.
E19 - Failed to scan head
alignment sheet. After releasing the error by pressing the OK button, do
head alignment again. (Print
the head alignment sheet
again.) Check the followings.
- The correct media type,
size (plain paper, A4/LTR).
- The head alignment sheet
is printed properly. (There
is non-ejection/ squeezeout
of ink.)
- All applicable boxes on the
head alignment sheet are
filled out.
- After checking the
applicable boxes, the
alignment sheet is placed
in the right orientation and
location on the platen
glass.

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Correct:
3-2. Service Call Error
Error code Error Solution
(Replacement of listed parts, which are
likely to be faulty)
E,2,2 5100 Carriage error - Carriage unit (Main unit)
- Timing slit strip film
- Logic board ass'y
- Carriage motor (Main unit)
E,2,3 6000 Paper feed error - Timing sensor ass'y
- Timing slit disk film (Main unit)
- Feed roller ass'y (Main unit)
- Platen (Main unit)
- Logic board ass'y
- Paper feed motor (Main unit)
E,2,4 5C00 Purge cam sensor error - Carriage unit (Main unit)
- Timing slit strip film
- Logic board ass'y
- Carriage motor (Main unit)
E,2,5 5700 ASF cam sensor error - Drive ass'y (Main unit)
- PE sensor ass'y
- Pressure roller ass'y (Main unit)
E,2,6 5400 Internal temperature rise error - Logic board ass'y
E,2,7 5B00
5B01
Main waste ink absorber full [5B00] or platen
waste ink absorber full [5B01]
Main waste ink absorber:
- Bottom case unit (Main unit)
- Ink absorber kit
Platen waste ink absorber:
- Ink absorber
- Ink absorber kit
E,2,8 5200 Ink cartridge temperature rise error - Print head
- Logic board ass'y
E,2,9 6800 EEPROM error - Logic board ass'y
E,3,2 6A00 AP position error - Drive ass'y (Main unit)
- PE sensor ass'y
- Logic board ass'y
E,3,5 9000 USB Host VBUS overcurrent - Logic board ass'y
E,3,7 6D00 Abnormal motor driver error - Logic board ass'y
E,4,0 6500 Other hardware error - Logic board ass'y
E,4,2 5010 Scanner error - Scanner unit
- Logic board ass'y

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3-3. Ink Low Warning (Ink low warnings are displayed by the Status Monitor only when the remaining ink
level detection is enabled, and no Status Monitor display when disabled.)
Note: The Status Monitor display in the table below is for Windows.
Warning Display by Status Monitor
Ink low warning 1 (approx. 70% of ink remaining)
Ink low warning 2 (approx. 40% of ink remaining)
Ink low warning 3 (low remaining ink)
Ink low warning 4 (no ink remaining)

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4. REPAIR
4.1 Notes on Service Part Replacement (and Disassembling/Reassembling) in Asia
Service part Notes on replacement Adjustment/settings Operation check
Logic board ass’y
(QM2-3163) - Detach the logic board ass’y about one minute
after removing the
power cord to prevent
the logic board ass’y
from being damaged.
(to discharge the
accumulated electricity
in the capacitor)
- If a waste ink amount is
more than 7%,
replacement of the ink
absorber is necessary.
After replacement:
1. Initialize the
EEPROM.
2. Reset the waste ink
counter.
3. Set the destination in
the EEPROM.
See 4.2 SERVICE
MODE.
4. Perform the print
head alignment in
the user mode.
- EEPROM print
- Service test print
- Printing via an
USB connection
- Camera Direct
print
Operation panel unit
(QM2-2788) After replacement: 1. Check the buttons /
the LCD
See 4.2 SERVICE
MODE.
Absorber kit
(QY5-0149)
Platen ink absorber
(QC1-6014)
After replacement:
1. Reset the waste ink
counter.
See 4.2 SERVICE
MODE.
- Service test print
4.2 SERVICE MODE
Item Timing Objective Remarks
Service test print
- Model name
- Rom version
- USB serial number
- Waste ink amount
At printer operation
checking or parts
replacement
Operation checking See Service mode
operation procedures.
Load A4, LTR, or more
large sized paper.
Print sample: See
APPENDIX 1: SHIPMENT
INSPECTION PATTERN 1.
EEPROM reset At Logic board replacement Reset except for the
followings.
- USB serial number
- Destination setting
- Waste ink counter
See Service mode
operation procedures.
Waste ink counter reset At waste ink absorber
replacement Waste ink counter reset See the waste ink counter reset procedures.
(For Asia only)
Destination setting At Logic board replacement Destination setting See Service mode
operation procedures &
Destination setting
procedures.
(For Asia only)
Button / LCD checking At Operation panel
operation checking
(such as Operation panel
unit replacement)
Button / LCD operation
checking See Button / LCD checking operation procedures.
(For Asia only)

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＜Service mode operation procedures＞
1) With the printer powered off but connected to a power source, press the Power button while pressing and holding
the Stop/ Reset button.
2) When the Power LED is lit, press the Stop/Reset button two times while pressing and holding the Power button.
3) When releasing the Power button and the Stop / Reset button (regardless of order), the printer will move into a
service mode. (Waiting for menu selection)
4) When the LED lights in green, press the Stop/Reset button the specified number of time(s) according to the
function listed in the table below.(Each time the Stop/Reset button is pressed, the LED lights alternately in
orange and green, starting with orange.)
The number of the Reset
button pressing LED Function Remarks
0 time Green Power off
1 time Orange Service pattern print See APPENDIX 1:
SHIPMENT INSPECTION
PATTERN 1: PRINT
SAMPLE
2 times Green EEPROM print See APPENDIX 2:
EEPROM INFORMATION
PRINT
3 times Orange EEPROM reset
4 times Green Waste ink counter reset See waste ink counter reset
procedures below.
5 times Orange Destination setting See Destination setting
procedures below.
6 times Green Print head deep cleaning
11 times Orange Button / LCD checking
12 or more times Returns to a menu selection

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<Destination setting procedures>
At Logic board replacement, make settings for each destination.
The number of the Reset
button pressing
LED Destination Paper for defaulte setting
0 time Green No change
1 time Orange Japan A4
2 times Green Korea A4
3 times Orange US/Canada Letter
4 times Green Europe A4
5 times Orange Australia A4
6 or more times Returns to a menu selection A4
<Waste ink counter reset procedures>
At the waste ink absorber replacement, reset the waste ink counter for the replaced waste ink absorber.
Setting operation for the waste ink counter (The counter setting value is selected by pressing the Reset button.)
The number of the Reset button
pressing LED
0 time Green Reset the main waste ink counter to 0%.
1 time Orange Reset the platen waste ink counter to 0%.
2 times Green Reset the Main & platen waste ink counter to 0%. (Reset
collectively.)
<Button / LCD checking operation procedures>
At Operation panel unit replacement, check the button / LCD.
1. When pressing the Stop button two times, the machine will be moved into an LED confirmation mode.
2. As often as the Color button is pressed one time, each LED is lit one by one, and the machine get in the mode in which each
button is acceptable.
3. As often as each buttons on the panel is pressed from the left to the right, the displayed number is counted up.
Pressed button Display
Maintenance 1
Fit to Page 2
SCAN 3
Paper size 4
+ 5
Black 6
Color 7
Stop / Reset 8
On / Off 9
4. When all buttons are pressed, [1] will be displayed. Then, LED[8.5 x 11 Plain Paper] and LED[8.5 x 11 Photo Paper] will be lit on
the panel, and the machine will be in a service mode menu selection mode.

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5. EXTERNAL VIEW / PARTS LIST (for Asia)
5-1. External Parts, Power Supply Unit, Logic Board Ass’y
5-2. Print Unit

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Parts List
Key Part Number Rank Q'ty Description Remark
1 QC1-7720-000 J 1 EMBLEM, PIXMA
2 QM2-2786-000 J 1 DOCUMENT PRESSURE PLATE ASS'Y
3 QC1-7588-000 I 1 SHEET, DOCUMENT PRESSURE
4 QC1-7769-000 J 1 LABEL, PANEL EUM, EMB
5 QC1-7617-000 J 1 COVER, LED CA, LAM LTR
5 QC1-7758-000 J 1 COVER, LED EUM, EMB, GB
5 QC1-8884-000 J 1 COVER, LED CN
5 QC1-8885-000 J 1 COVER, LED TW
5 QC1-8886-000 J 1 COVER, LED KR
5 QC1-8888-000 J 1 COVER, LED AU, ASA, HK, LAM A4
6 QC1-7604-000 J 1 COVER, PANEL CA, AU, ASA, HK
6 QC1-7754-000 J 1 COVER, PANEL LAM, EUM, EMB, GB
6 QC1-7770-000 J 1 COVER, PANEL CN
6 QC1-7772-000 J 1 COVER, PANEL TW
6 QC1-7774-000 J 1 COVER, PANEL KR
7 QM2-2788-000 I 1 OPERATION PANEL UNIT
8 QM2-2791-000 I 1 SCANNER UNIT
9 QM2-2817-000 J 1 PAPER SUPPORT UNIT
10 QC1-7645-000 J 1 COVER, SIDE R
11 QC1-7647-000 J 1 COVER, SIDE L
12 QC1-7654-000 J 1 COVER, FRONT
13 QC1-7706-000 J 1 TRAY, OUTPUT
14 QL2-1176-000 J 1 MAIN CASE UNIT
15 QM2-3168-000 S 1 PE SENSOR ASS'Y
16 QM2-3167-000 I 1 TIMING SENSOR ASS'Y
17 QM2-3163-000 I 1 LOGIC BOARD ASS'Y
18 QK1-1833-000 N 1 AC ADAPTER: 100V-240V 50/60HZ JP,US,CA,EUM,EMB,GB,HK
18 QK1-1854-000 N 1 AC ADAPTER: 100V-240V 50/60HZ LAM, AU, ASA, TW, KR
18 QK1-1855-000 N 1 AC ADAPTER: 100V-240V 50/60HZ CN
19 QC1-6016-000 I 1 SPRING, TIMING SLIT STRIP FILM
20 QC1-6015-000 I 1 FILM, TIMING SLIT STRIP
21 QC1-6014-000 I 1 ABSORBER, INK, PLATEN
22 QY5-0149-000 I 1 ABSORBER KIT
23 QM2-2137-000 I 1 CAP-BLADE UNIT
24 QC1-6021-000 I 1 SPRING, CAP SLIDE
S1 XB4-7300-805 G SCREW, TP, BH3X8
S2 XB6-7300-605 G SCREW, MACHINE, WASHER HEAD, M3x6
S3 XA9-1493-000 G SCREW, TP M3X8
S4 XB1-2300-605 G SCREW, MACHINE, BINDING HEAD, M3x6
S5 QC1-6108-000 G 1 SCREW, B-TIGHT M3X44
<Power supply cord>
Part Number Rank Q'ty Description Remark
QK1-0278-000 S 1 CORD, POWER 100V-120V
QK1-0279-000 S 1 CORD, POWER 220V-240V
QK1-1061-000 S 1 CORD, POWER 220V-240V(AU)
QK1-1903-000 S 1 CORD, POWER 120V-240V(LAM)
WT3-5156-000 S 1 CORD, POWER 220V-240V(GB, HK)
WT3-5160-000 S 1 CORD, POWER 220V-240V(KR)
WT3-5182-000 S 1 CORD, POWER 220V-240V(CHN)

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6. TROUBLESHOOTING FLOWCHART
6-1. Printer Main Unit Troubleshooting Flowchart (how to confirm printer operation at refurbishment)
<Note for normal printer refurbishment>
At end of refurbishment, set the printer to the default shipment conditions (with the paper lifting plate in the raised
position, and the carriage locked in the home position), following the steps below.
1. Install the ink cartridges, and while pressing and holding the Power button, connect the AC plug. After the
Power LED lights in green, with the Power button still pressed, press the Resume/Cancel button 2 times,
and release both the Power and Resume/Cancel buttons. (Each time the Resume/Cancel button is pressed,
the Alarm and Power LEDs light alternately, Alarm in orange and Power in green, starting with Alarm LED.)
2. Print the shipment inspection pattern, and reset the EEPROM, following the procedures in 4. SERVICE
MODE.
3. Press the Power button to turn off the printer. (The paper lifting plate is raised, and the carriage moves to
the print head replacement position.) Remove the ink cartridges. (DO NOT print after this point.)
Open access cover,
and install print head
Power ON
Service Call
Error?
Connect to computer
Shipment inspection
pattern printing
Yes
No
Yes
No
No
See 4. SERVICE MODE for
printing method. < Shipment inspection pattern check items>
(See APPENDIX 1, SHIPMENT INSPECTION PATTERN 1.)
1. Non-ejection of ink: Yes NG
2. Top of form: Off the paper NG
3. Vertical lines: Not connected NG
4. Gray area: White lines / uneven density NG
Replace print head and print
shi
p
ment ins
p
ection
p
attern
Main waste ink counter
less than 7%?
Normal Defective
Yes
No
Yes
No
Yes
Service Call
Error?
Visually check the platen waste ink
absorber, and replace it if it is
soiled.
Correct?
Correct?

(16/24)
6-2. Ink Cartridge Troubleshooting Flowchart (ink cartridge operation confirmation)
Defective Normal
No
Replace ink cartridges
Ink cartridge cleaning
Connect to computer
Correct? Yes
No
Nozzle check pattern printing
No
Correct?
Correct?
Correct?
Correct?
Yes
Yes
Yes
Yes
No
No
Nozzle check pattern printing
Ink cartridge deep cleaning
Nozzle check pattern printing
Ink cartridge deep cleaning
Nozzle check pattern printing
Nozzle check pattern printing

(17/24)
7. SPECIAL NOTES ON SERVICING
7-1. Notes on the Waste Ink Absorber (for absorbing waste ink when doing borderless printing)
Replacement.
After the waste ink absorber shown below was replaced, check if head-to-paper distance between the chassis
and platen is correct.
Because the chassis and platen (or other parts) have to be removed to replace the ink absorber,
head-to-paper distance may be misaligned.
Check the print result with the following procedures to confirm that there is no problem.
<Check procedure>
1) Print images on Photo Paper Pro to confirm that the print result has no problem and that the print head
does not contact paper.
When doing printing, set the paper thickness lever to the left (normal position).
When print quality deterioration and print head contact are found, adjust head-to-paper distance with the
following procedures.
1) Make marks under red screws located at both sides of the chassis.
2) Loosen red screws to adjust head-to-paper distance.
When the print head contacts paper: Move the chassis rail towards the marks.
When print quality deteriorates: Move the chassis rail towards the marks.

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8. PRODUCT TECHNICAL INFORMATION
8-1. FAQ (Problems specific to the iP150, and their corrective actions)
No. * Function Phenomenon Possible Call / Claim Corrective action Cause
1 A Carriage error (Alarm and Power
LEDs blink alternately 2 times).
-The LEDs blink alternately in orange
and green, 2 times (carriage error). Remove the packing material fixing the carriage. The user may not have removed the packing material at unpacking and
installation.
Note: Even if the packing material
remains, no parts are damaged.
2 A
Installation
Ink cartridge installation error -LED display in the LCD (As this
occurs at printer installation, the user
cannot recognize the error.)
Open the access cover, and install the ink
cartridge(s) properly. The user did not install the ink cartridges completely at unpacking, installation, or
ink cartridge replacement.
3 B No paper feeding
-Paper out error -Paper cannot be fed
-Cannot print
1. Perform roller cleaning from the printer
driver.
2. Clean the paper feed roller with
pre-moistened wipe or moistened
cloth.
The paper feed roller slips on the paper at
paper feeding.
4 C Multi-feeding -Multiple sheets of paper are fed
simultaneously.
-Blank paper is ejected.
1. Fan the paper and set them in the
ASF.
2. In case of PR-101, set the paper sheet
by sheet in the ASF.
In the high temperature and high humidity
environment, the frictional force between
the front and back sides of paper
becomes high, and sheets stick to each
other, contributing to multi-feeding.
5 B Envelope not feeding -Paper out error
-Paper cannot be fed
-Cannot print
1. Perform roller cleaning from the printer
driver.
2. Clean the paper feed roller with
pre-moistened wipe or moistened
cloth.
3. Reduce the number of envelopes
loaded in the ASF.
4. Flatten the envelope (with a pen).
The paper feed roller slips on the paper at
paper feeding.
Note: Depending on the paper lots.
6 C
Paper
feeding
Paper jam -Paper jam error
-Paper cannot be fed
-Cannot print
1. Remove the jammed paper from the
paper pick-up side. As the LF roller slips on the paper, the paper is not fed, causing the jam error at
paper ejecting.
7 B Paper jam and paper feeding
failure in printing on Credit card
sized paper
- Paper jam error
- Feeding failure
- Cannot print
1. Open the front cover and remove the
jammed paper.
2. Load the same type of paper as
jammed paper in the portrait
orientation and press the Reset
button.
If paper is loaded in the landscape
orientation, paper cannot be fed because
the paper does not reach the LF roller at
paper feeding.

(19/24)
(8-1. FAQ (Problems specific to the iP150 and corrective actions) cont’d)
No. * Function Phenomenon Possible Call / Claim Corrective action Cause
8 B Smearing on printed side. -Smear on the printed side of paper
-Cannot print properly
-Paper edge crease
1. Correct the paper curl.
2. Set the paper thickness lever to the
right.
3. Recommend the user to conduct
printing in the print quality assurance
area.
The edge of paper rises due when paper
is curled, causing the ink cartridge to rub
against the printed surface of paper,
resulting in smearing.
9 B Smearing on the backside, or
address side of postcards <Photo Paper Plus Double Sided> Smears on the already printed side
when printing the other side
1. Perform bottom plate cleaning from
the printer driver.
2. Clean the ribs on the platen with
cotton swabs/buds.
When borderless printing is conducted
continuously, ink mist attaches to the ribs
on the platen, and is transferred to the
backside of the following paper.
10 C Horizontal lines or uneven print
density at the trailing edge of
paper
-Cannot print to the bottom edge of
paper
-Lines or uneven print density appear
in the trailing edge of paper
-Cannot print properly
1. Recommend printing in the print
quality assurance area.
2. Change the print quality from Standard
to High mode.
3. Try other paper (PP-101)
When the paper end comes off the pinch
roller, printing is performed without the
paper being held, preventing the ink
drops from being ejected in the correct
positions, resulting in unevenness.
11 C
Image
quality
When printing using one ink
cartridge only, horizontal lines or
uneven print density occurs due
to LF roller feeding at small pitch
-Lines or uneven print density (on
skin tones and background)
-Cannot print properly
1. Perform print head alignment.
2. Change the print quality from Standard
to High mode.
As the print media slightly slips while
being fed by the LF roller, printed areas
overlap, causing the problem.
*Occurrence level:
A: The phenomenon is likely to occur frequently. (Caution required).
B: The phenomenon may occur under certain conditions, but likeliness is assumed very low in practical usage.
C: The phenomenon is unlikely to be recognized by the user, and no practical issues are assumed.