
c. If device still does not turn on, call Client Care at
+1-888-830-SKIN.
2. System is not charging:
a. Is USB power cord rmly inserted into device?
(does Power indicator light turn on?)
b. Try a different USB Power Adapter to ensure it is
working properly.
c. Try a different wall outlet to determine if there is power to
the outlet.
d. If device still does not charge, call Client Care at
+1-888-830-SKIN.
3. System shuts off abruptly, prior to completion of
3-minute treatment:
a. System is designed to shut off automatically after 3 minutes.
b. System may shut off after multiple repeated uses if the
device exceeds desired temperature. Allow device to cool
for several minutes and try again.
c. If device continues to shut off prior to 3 minutes, please
contact Client Care at +1-888-830-SKIN.
4. Some lights appear turned off:
a. The infrared (IR) light spectrum is not visible to the human
eye. These lights will look as if they are not on, but they are
operating properly. If the red, visible lights are on, then the
device is operating as designed.
LIMITED WARRANTY INFORMATION
Congratulations on your purchase. We value you as a
client and strive for the highest quality products to earn
your satisfaction. Please use this as your reference for any
customer service or warranty needs you may have when
purchased within the United States. You must register your
product within 30 days of purchase at www.drdennisgross.
com/registration for the warranty to be effective. When
purchased outside the United States, please contact your
place of purchase for local warranty information. Our warranty
is limited to the terms set out below:
What is covered by the limited warranty?
This 1-year limited warranty covers defects in materials and
workmanship in your DRx SpectraLite™ when purchased
through an authorized partner or directly from Dr. Dennis
Gross Skincare®. Your 1-year limited warranty is valid for you
alone, the original purchaser, and cannot be transferred. If the
product was a gift, obtain a copy of the original receipt and
purchaser process the warranty claim on your behalf.
What is not covered by this limited warranty?
This limited warranty does not cover: damage, defects,
failure caused by abuse or misuse, improper care, impact or
insertion of foreign objects, use with a voltage connector, or
loss of device.
How long does this limited warranty last?
The limited warranty begins after the device has been
registered and expires after one year. The warranty period is
not extended if your device is replaced by Dr. Dennis Gross
Skincare® during the warranty period.
What will Dr. Dennis Gross Skincare® do if your device
is defective?
If you discover a defect in your DRx SpectraLite™ covered
by the warranty, before the 1-year warranty period expires,
contact Client Care at +1-888-830-SKIN for assistance. If
we conrm a defect covered by this limited warranty, Dr.
Dennis Gross Skincare® will decide whether to replace your
DRx SpectraLite™ with either a new or refurbished device. If
we nd that your DRx SpectraLite™ is not defective, we will
notify you and return the device to you. All Limited Warranty
services must be authorized and performed by Dr. Dennis
Gross Skincare® or a service provider authorized by Dr.
Dennis Gross Skincare®.