
13 14
6. Insufficient storage available.
• Delete applications you don't use often to spare some space.
• Clean caches in your device regularly. Tap "Settings" → "Apps & notifications" →
"SEE ALL XX APPS". Tap on an app, then tap "Storage & cache".
Choose "CLEAR STORAGE" or "CLEAR CACHE".
• Install a third-party system cleaner.
• Factory reset your tablet to clear all data.
• Insert a microSD card to expand its memory.
TROUBLESHOOTING
1. Device doesn’t power on.
• Reboot your device after charging it for 30 minutes.
• Shortly press your power button to check if it lights up in case your device is in
sleep mode.
• Press the power button for 20 seconds.
• Start a hard reset by pressing the reset button with a pin.
2. Device doesn’t take charge.
• Charge your tablet for at least 30 minutes before restarting.
• Check that the cable is securely connected to the charger and to your tablet.
• Try another outlet or compatible charger.
3. Error message appears during operation.
• If an error message appears, uninstall the app and then reinstall it. Or update the
app to the latest version.
• Reset it to factory settings.
4. Device can’t be detected by a PC.
• Make sure your device is in “ON” status.
• Try with another USB cable.
• Connect your device to a different port on your PC.
5. Device can’t be connected with Wifi.
• Make sure your turn Wifi to "ON" status.
• Unplug the Wifi router, wait for 2 minutes and plug to connect again.
• Make sure you input the correct password by selecting "show password" when
you input it.
• Check and make sure there is no filtering setting or device connection limit in your
router setting.
• Forget original Wifi connection, reset the Wifi router, and connect again.
English
CONTACT US
For any inquiries with Dragon Touch products, please feel free to contact us, we will
respond within 24 hours.
Tel: 888-811-1140 (US) Mon-Fri (except holiday) 9am-5pm (EST)
Official website: www.dragontouch.com
Google, Android, Google Play, YouTube and other marks are trademarks of
Google LLC.
The microSD, microSDHC, microSDXC and SD marks and logos are trademarks of
SD-3C, LLC.