Drinkwell 360 User manual
www.petfountain.com
IMPORTANT SAFETY
INSTRUCTIONS
WARNING: When using electric appliances, basic
precautions should always be followed, including the following:
1) Read all the instructions before using appliance.
2) To reduce the risk of injury, close supervision is necessary when
an appliance is used near children.
3) Only use attachments recommended or sold by the
manufacturer.
4) Do not use outdoors. FOR INDOOR USE ONLY.
5) Do not unplug by pulling on the cord. To unplug, grasp the plug,
not the cord.
6) Do not operate any appliance with a damaged cord or plug, or
after the appliance malfunctions or is dropped or damaged in
any manner. Return appliance to the nearest authorized
service facility for examination, repair, or electrical or mechanical
adjustment.
7) For a portable appliance - To reduce the risk of electrical shock,
do not place or store appliance where it can fall or be pulled into
a tub or sink.
8) Always unplug any appliance when not in use, before putting on
or taking off parts, and before cleaning. Never yank a cord to
remove from the outlet.
SAVE THESE INSTRUCTIONS
INSTRUCTIONS PERTAINING TO;
RISK OF FIRE, ELECTRIC SHOCK OR
HARM TO PERSONS
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OPERATING INSTRUCTIONS
U.S. Patents No. 5,799,609 and 5,842,437
DO NOT RUN DRY - FOR INDOOR USE ONLY
Congratulations on your new Stainless Steel Drinkwell®360TM Pet Fountain!
Your fountain will come partially assembled; however, it is a good idea to make
sure none of the fountain pieces have come loose during shipping. Your new
fountain is composed of several plastic & metal parts, a replaceable charcoal
Fig. 1
Flow Control Cap
Cone
Pump &
Low Voltage
Adapter
Filter Housing
Filter
Filter
Housing
Cap
Interchangeable Spout
Intake Tube
1) As with any electrical device, check the
electrical cord for any tears or damage
before use.
silver showing - See Fig. 2)
Fig. 2
Inline plug
Bowl
Rubber Gasket
Cord Clips
pg. 1
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3) Place the pump in the bowl. Align the pump so that the circular opening on
the top of the motor is directly above the circle outlined on the bowl. The
pump should be aligned with the top right corner of the box outlines on the
Figures 3a-b)
IMPORTANT: Rinse the lter thoroughly under cool
water before placing into the housing! This will remove
any loose charcoal dust, which is harmless to your pet.
A small amount of charcoal dust may shed for the life
not harmful to your pet.
performance. Filters may need to be changed more
frequently depending on the number of pets using the
Consult the Fountain Disassembly and Cleaning Section
of this manual for details on cleaning and maintaining your
fountain.
Fig. 7
4) Place the intake tube into the circular opening on the
align the cone so that the cord runs through the cord
place the cone piece into resting position.
remove the Flow Control Cap by gently lifting straight
Gently lift up and remove the Spout Ring to access
the Filter Housing Cap.
screw on the Filter Housing Cap.
Fig. 3b
Fig. 4
Fig. 5
Fig. 6
Fig. 7
Fig. 3a
pg. 2
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8) Look into the cone opening and make sure
the intake tube is sticking straight up from the
Housing into the cone opening and push
Filter Housing all the way down to the rubber
gasket, the housing should easily attach to
the intake tube.
based upon your personal preference or your
pet’s. Place the chosen spout on top of Filter
Housing Lid and gently press down to secure
in place.
10) On the Filter Housing Lid, align the Flow
Press down gently and the cap will snap into
place. With the Flow Control Cap, you will be
able to easily adjust the intensity of the water
right to increase the
left to decrease.
11) Take one of the plastic cord clips and align
with the electrical cord hanging over the rim
of the bowl. With the two-prong end on the
cord clip all the way down until it clips onto
12) Take the other two plastic cord clips and
attach them to the bowl so that the three clips
together form the three points of a triangle.
Fig. 8a
Raised Notches
Fig. 8b
Fig. 10
Fig. 11a Fig. 11b Fig. 12
pg. 3
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FOUNTAIN: CLEAN ONCE A WEEK
(For identication of parts in bold refer to parts diagram on page 1)
FOUNTAIN DISASSEMBLY & CLEANING
WARNING: When cleaning your fountain, do not use any abrasive
cleaning solutions, sponges, or pads. These abrasive surfaces can
scratch the stainless steel parts. The Fountain Must Be Cleaned
Regularly To Continue Working Normally!
FILTERS:
1) Filters should be changed approximately every two weeks. Replace
that produce a lot of saliva.
2) Filters are an added feature of the fountain. Their use is not required for
normal operation.
to always use a protective mat or other durable, water resistant surface.
your pet’s use of the fountain.
14) Fill the fountain bowl with water. Make sure the water level is at least to
the MIN Fill Line so the pump does not run dry. This will prime the pump
15) Before plugging the fountain into electricity, make sure the cord and your
hands are completely dry. Plug the fountain in.
16) Add water as needed. Never let the water level fall lower than the MIN
To properly pick up the fountain, use both hands and grip underneath
the sidewalls of the bowl and lift. IMPORTANT: Never pick up a full
fountain by the Cone piece!
1) Unplug fountain from electrical source and disconnect the inline plug.
2) Remove the ow control cap and spout ring.
3) Next, remove the three cord clips by gently pulling the two-prong clip
up and away from the bottom of the bowl. Set the cord clips aside.
pg. 4
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4) While holding the cone
the top of the lter housing
too tight and not moving easily, try twisting the housing back and forth
in a circular motion until it loosens up enough to remove. Lift the piece
up and set aside. Most likely, the intake tube will still be attached to the
5) Lift up the stainless steel cone and set aside for cleaning.
6) Reach in the bowl and lift up the motor, remove and set aside for
cleaning.
7) While holding underneath the sidewalls of the bowl, empty the water out
of the fountain.
8) Clean the fountain parts with warm water and soap. You can also put
the fountain in the dishwasher. IMPORTANT: do not use any abrasive
cleaning solutions, sponges, or pads that could potentially scratch the
stainless steel parts. Remove the pump before placing the fountain in the
dishwasher. DO NOT PLACE PUMP IN DISHWASHER!
9) If you have troubles reaching certain spots or hard-to-reach corners, try
using a cotton swab or purchase the Drinkwell®Cleaning Kit, a 3-Piece
Brush kit. To purchase a Cleaning Kit, please call 866-322-2530 or visit
www.petfountain.com.
Cleaning the pump is essential to the longevity of the fountain as well as
the cleanliness of the water. Clean the pump every two weeks.
IMPORTANT: Warranty may be voided if the pump is not cleaned regularly.
Pump
Impeller
Stator
Intake Plate
PUMP MAINTENANCE
pg. 5
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the small lip located on the narrow side of tear drop shaped stator and
pull out.
Stator
Pull-Tab
bladed propeller) which is held in place magnetically. To remove the
6) Once the motor is disassembled you
can clean the parts with warm soapy
the Drinkwell®Cleaning Kit “Motor
and remove any build-up. For added
disinfecting and hard water removal,
clean the motor with a white vinegar
& water solution. Strengthen the
solution by increasing the amount of
white vinegar used. Be sure to rinse
thoroughly with fresh water.
7) Once the parts are clean and dry, you can reassemble the motor for use.
a) Replace the impeller.
b) Replace the stator.
c) Replace the intake plate.
1) Remove pump from the fountain as explained in the “Fountain and
gently squeeze on either side of the intake plate and pull off. It may be
it off.
PUMP MAINTENANCE
pg. 6
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REASSEMBLY OF THE STAINLESS STEEL DRINKWELL®360
Be sure that the circular opening on the top of the pump is directly
above the circle outlined on the bowl. The pump should be aligned with
the top right corner of the box outlines on the bowl. Gently push down
to engage the suction cups.
2) Replace the Intake Tube into the circular opening on the top of the
pump.
3) Keeping the motor in its original position, align the cone so that the
Fig. 5), gently place the cone piece into resting position.
5) Look into the cone opening and make sure the intake tube is sticking
straight up from the motor. Carefully, insert the Filter Housing into the
cone opening and push straight down. By pushing the Filter Housing
all the way down to the rubber gasket, the housing should easily attach
to the intake tube.
on top of the Filter Housing Cap, press it gently into place. Be sure it is
pushed down evenly all the way around.
8) Replace the Flow Control Cap by aligning the cap with the notches on
the Filter Housing Cap. Gently push down to secure in place.
9) Attach the three cord clips around the base of the fountain to hide the
electrical cord and secure the cone piece into place.
11 ) With dry hands, reconnect the inline plug and then plug the fountain in.
falling water of the Stainless Steel Drinkwell®360™ Pet Fountain.
pg. 7
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THE FOUNTAIN AND YOUR ENVIRONMENT
If you live in a humid environment and have problems with mold or algae, simply
soak all of the parts in a diluted bleach solution for about 10 minutes after regular
cleaning. We recommend using one or two cups of bleach in a sink full of water
motor cavity as well. This is also an excellent way to disinfect the fountain. MAKE
SURE TO THOROUGHLY RINSE ALL THE PARTS WITH FRESH WATER TO
REMOVE THE BLEACH SOLUTION. The best way to rinse out the motor cavity
is to hold it under a weak stream of water.
the pump. This may eventually prevent the impeller from turning properly.
To avoid having to replace the pump:
A. Clean the pump more frequently than you have in the past; or
B. Clean with regular white vinegar and let the vinegar soak for
several minutes down inside the cavity; or
C. Use bottled water.
pg. 8
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1) Stainless Steel Bowl: The Stainless Steel Bowl is the foundation of
the fountain. The circular bowl piece can be carried by simply gripping
underneath the sidewalls of the bowl.
2) Stainless Steel Cone: The Stainless Steel Cone serves as the housing
for the fountain components and encloses the pump from curious pets.
The Cone acts to reduce the splash and sound of the falling water.
3) Filter Housing: The Filter Housing slides into the opening at the top of
4) Filter
be placed in the Filter Housing with the tab facing upwards for easy
placement and removal.
5) Filter Housing Lid: The Filter Housing Lid is a screw on lid that
base piece to attach the interchangeable spout rings & Flow Control
Cap.
6) Interchangeable Spout Rings
can be easily changed based upon your pet’s preference and can
provide up to 5 streams of water for multiple pet households.
7) Flow Control Cap: The Flow Control Cap is attached to the top of the
8) Pump: A small low-voltage submersible pump that can be
disassembled for cleaning. THE PUMP IS NOT DISHWASHER SAFE!
Remove the pump from the fountain prior to cleaning. The pump’s
electrical cord features a detachable inline plug for easy removal.
9) Cord Clips: The three plastic cord clips serve to cover the electrical
cord as it feeds over the rim of the bowl and these clips are required to
hold the cone piece in place.
There are several parts to the Stainless Steel Drinkwell®360™
that will be described here in detail.
UNDERSTANDING THE DRINKWELL®PARTS
pg. 9
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The electrical use of this appliance
is 2 watts.
Close supervision is necessary when
any appliance is used by or near
children.
Always unplug any appliance when
not in use, before putting on or taking
off parts, and before cleaning. Never
yank a cord to remove from the
electrical outlet.
Do not use appliance for anything
other than intended use. The use of
attachments not recommended or
sold by the manufacturer may cause
an unsafe condition. Do not modify
the unit.
Do not install or store appliance
where it will be exposed to weather
or temperatures below freezing.
Read and observe all important
notices on the appliance.
Do not attempt repairs on the motor
yourself. Return it under the cover of
the warranty.
If the plug of this device gets wet, turn
off the electricity to that outlet. Do not
attempt to unplug.
To avoid the possibility of the plug or
outlet getting wet, the outlet should
always be above the level of the
fountain.
Examine this appliance after
installation. It should not be plugged in
if there is water on the cord or plug.
Do not operate any appliance if it
has a damaged cord or plug, or
if it is malfunctioning or has been
damaged.
If an extension cord is necessary, a
cord with a proper rating should be
used.
1) While the capacity of the Stainless Steel Drinkwell®360™ Fountain has
been increased, it is not recommended that any appliance be left running
unattended for a prolonged period of time as the water may get consumed
or evaporate and cause the pump to run dry.
2) Do not allow pets or children to chew on or swallow any parts. If you are
protector) available at any hardware store.
MANUFACTURER’S SAFETY INSTRUCTIONS
FOR INDOOR USE ONLY
Standard Safety Precautions
pg. 10
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Motor and Fountain Parts
The motor assembly and fountain parts are warranted to be free of defects in
your dated sales receipt as proof of purchase. If defective, please call, write or
email:
Veterinary Ventures, Inc.
P.O. Box 19717
Reno, NV 89511
866-322-2530 (Toll-free)
1-775-322-2530 (Outside U.S.)
This warranty does not cover damage from accidents,
consequential damages as allowed by law. LOSS OF FUNCTION AS A RESULT
environmental notes).
WARRANTY
TIPS ON USE
When being introduced to the Stainless Steel Drinkwell®360™ Fountain, your
pet may be cautious of this new and unusual object. After beginning operation of
your fountain, simply allow your pet to adjust at his or her own pace. Some pets
take several days or longer to begin use.
Your pet may prefer that the fountain be placed away from their normal feeding
area. Try plugging it in somewhere else, like the laundry room, a bathroom or
another corner of the kitchen.
Add ice cubes to the bowl for refreshing, ice-cold running water!
pg. 11
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