DSG InterPBX Blaze5000 Operator's manual

InterPBX Communication System
Blaze5000/Blaze1200/Savanna8000
Administrator
Installation and Configuration Guide
08IPBXM.BZ/BA/BC2.00h.EN16

DSG, DSG logo, InterPBX, Blaze, Savanna, VG5000, VG6000, VG7000, IP590, IP580, IP500, IP510, InterConsole,
DSG SoftPhone, DSG SoftConsole, DSG SIP Proxy Server, DSG NAT Proxy Server, SIP1200, Blaze Logger,
BlazeLink, and S300X are trademarks of DSG Technology. Windows and Outlook Express are trademarks of
Microsoft Inc. Other names used here are trademarks of their respective owners.
Copyright © DSG Technology Inc. All rights reserved.
7F, 222 Cheng-Teh Road, Sec. 4, Taipei, Taiwan 111
Tel：886x2x88615558
Fax：886x2x88615557
E-mail：[email protected]m.tw
http：//www.dsgtechnology.com

Table of Contents 3
Table of Contents
Chapter 1 InterPBX Communication System Overview...............................................................7
IP-Based Business Telephone System .......................................................................................8
Advantages of InterPBX..............................................................................................................8
Key Components .........................................................................................................................9
InterServer...........................................................................................................................9
VMS Server..........................................................................................................................9
Conference Server ..............................................................................................................9
Recording Servers ..............................................................................................................9
Voice Gateways ..................................................................................................................9
SIP Proxy Server...............................................................................................................10
NAT Proxy Server ............................................................................................................10
CTI Solutions ....................................................................................................................10
Extension Types................................................................................................................10
Web-based Management Tools ......................................................................................11
SH2500 PoE Switching Hub............................................................................................12
Chapter 2 Installing InterPBX Communication System.................................................................13
Before You Start .........................................................................................................................14
Prepare Your Telephone Numbering Plan ...................................................................14
Installing PBX Server.................................................................................................................15
Installing and Configuring PBX Server.........................................................................16
Connecting PBX Server via Console Port......................................................................19
Installing VG5000 Voice Gateway...........................................................................................20
Connecting VG5000 via Telnet.......................................................................................24
Connecting VG5000 via Console Port ...........................................................................25
Installing IP Phones...................................................................................................................26
Create IP Phones via Auto Discovery ...........................................................................27
Create IP Phones Manually.............................................................................................32
Chapter 3 System Configuration.......................................................................................................35
General Parameters ...................................................................................................................36
Basic IP Settings................................................................................................................36
Email Settings ...................................................................................................................37
NAT Settings.....................................................................................................................37
Set QoS...............................................................................................................................38
Music on Hold ..................................................................................................................38
Ringing Patterns ...............................................................................................................39
Company Information...............................................................................................................39
Business Hours...........................................................................................................................39
Holidays......................................................................................................................................41
System Speed Dialing................................................................................................................41
Call Restriction...........................................................................................................................42
Route............................................................................................................................................43
Function Code ............................................................................................................................44
Password Management.............................................................................................................45
Set System Date/Time ..............................................................................................................46
Miscellaneous.............................................................................................................................46
Timeout Settings...............................................................................................................46
Authorization Code .........................................................................................................47
Chapter 4 Gateway Configuration....................................................................................................49
Analog Gateways.......................................................................................................................50
Creating Analog Gateway List .......................................................................................50
Editing Analog Gateways ...............................................................................................51

4 Table of Contents
Configuring CO Line Ports.............................................................................................52
Configuring SLT Ports.....................................................................................................55
Off-Premises Gateways.............................................................................................................56
Creating Off-Premises Gateway List .............................................................................57
Configuring Off-Premises CO Line Ports .....................................................................58
Configuring Off-Premises SLT Ports.............................................................................59
Recording System ......................................................................................................................60
Setting Store-on-Demand (Available on Blaze5000 Series) ........................................60
Setting Record-on-Demand (Available on Blaze5000 and Blaze1200 Series)...........63
Setting Professional Recording System.........................................................................65
Digital Line Gateways...............................................................................................................66
Adding Digital Gateway .................................................................................................66
Modifying a Digital Gateway.........................................................................................68
Setting Trunk Parameters................................................................................................68
Setting Trunk Port Parameters .......................................................................................69
CTI Gateway...............................................................................................................................72
NAT Proxy..................................................................................................................................73
SIP Proxy.....................................................................................................................................74
Add SIP Proxy ..................................................................................................................74
Add SIP Trunks ................................................................................................................75
Create SIP Trunk ARS .....................................................................................................77
Add SIP Extensions..........................................................................................................79
Chapter 5 Extension Management....................................................................................................80
Configuring IP Phone, SoftPhone and SoftConsole..............................................................81
Extension No., Phone Type and MAC Address...........................................................81
User Information ..............................................................................................................81
User Password..................................................................................................................81
Off-Hook Access to ..........................................................................................................82
Class of Service .................................................................................................................82
Button Mapping Group...................................................................................................82
CODEC ..............................................................................................................................82
Jitter Buffer Depth ............................................................................................................83
Silence Suppression .........................................................................................................83
Conference Disabled........................................................................................................83
Paging Disabled................................................................................................................84
Enable/Disable Extension...............................................................................................84
Apply Settings ..................................................................................................................84
Button Mapping ...............................................................................................................85
Station Speed Dialing ......................................................................................................89
Answer Option .................................................................................................................90
Mailbox..............................................................................................................................91
Notification .......................................................................................................................93
Distribution List ...............................................................................................................95
Virtual Extensions ............................................................................................................95
Analog Extensions .....................................................................................................................97
Off-Premises Extensions ...........................................................................................................98
SIP Phone List...........................................................................................................................100
InterConsole List......................................................................................................................101
Chapter 6 Group Management........................................................................................................103
CO Line Groups .......................................................................................................................104
Creating CO Line Groups .............................................................................................104
Assigning Members to CO Line Groups.....................................................................105
Extension Groups ....................................................................................................................105
Creating Extension Groups...........................................................................................106
Hunting Method.............................................................................................................107
Wrap Up Time ................................................................................................................107
Group Administrator Password...................................................................................107

Table of Contents 5
Set Sec. of Rings..............................................................................................................107
Queuing...........................................................................................................................108
Login to Group ...............................................................................................................108
Assigning Members to Extension Groups ..................................................................109
Group Answering Option.............................................................................................110
Group Mailbox ...............................................................................................................111
Message Notification for Extension Groups...............................................................113
Button Mapping Groups.........................................................................................................115
Class of Service.........................................................................................................................119
Creating a Class of Service............................................................................................119
Setting Allow and Disallow Table ...............................................................................121
Setting CO Priority.........................................................................................................122
Automatic Route Selection (ARS) ................................................................................123
Automatic Alternate Route (AAR) ..............................................................................124
Operator....................................................................................................................................125
Authorization Code.................................................................................................................126
Boss and Secretary...................................................................................................................127
Chapter 7 Voice Mail Configuration...............................................................................................129
Voice Mail Parameters ............................................................................................................130
Language .........................................................................................................................130
Name Directory ..............................................................................................................130
Inter-Digit and AA Timeout .........................................................................................130
Messages Storage Settings.............................................................................................131
Ring Notification ............................................................................................................131
Adjust Gain Level...........................................................................................................132
Transfer Options Settings .......................................................................................................132
Transfer Announcement ...............................................................................................132
Leave Message Directly.................................................................................................133
Transfer Options.............................................................................................................133
Before Leaving Message Timeout................................................................................135
AA Management......................................................................................................................135
Planning Your Auto Attendant Tree ...........................................................................135
Planning an AA Menu...................................................................................................136
Recording AA Menu Greetings....................................................................................138
CO Priority of Notification .....................................................................................................140
Tel. Programming Mode.........................................................................................................140
Chapter 8 Operation Management .................................................................................................141
General Information ................................................................................................................142
Check Software Version ................................................................................................142
License Key .....................................................................................................................143
Auto Discovery ........................................................................................................................143
Setting Default Class of Service....................................................................................144
Enable/Disable Auto Discovery ..................................................................................144
Backup System Files ................................................................................................................144
Restore System Files ................................................................................................................145
Application Upgrades.............................................................................................................146
CDR ...........................................................................................................................................146
Billing System .................................................................................................................148
Reboot........................................................................................................................................148
Reset to Default........................................................................................................................149
Chapter 9 Report Management .......................................................................................................151
System Summary Report ........................................................................................................152
System Log................................................................................................................................152
Extension Report......................................................................................................................153
Chapter 10 Multi-Server Management...........................................................................................155
Server Information...................................................................................................................156

6 Table of Contents
Redundant Server ....................................................................................................................156
Assigning Slave PBX Server..........................................................................................157
Installing and Setting Slave PBX Server......................................................................157
Joint Server ...............................................................................................................................158
Creating Joint Server......................................................................................................158
Setting Joint Server CO Lines Access Control............................................................160
Setting Links with Joint Server.....................................................................................160
Setting Joint Server Extension List ...............................................................................161
Joint Server Status ..........................................................................................................162
Appendix A: Function Code List ....................................................................................................163
Appendix B: Retrieving Voice Messages and Recordings...........................................................167
Appendix C: InterPBX Management Website...............................................................................171
Appendix D: Terminologies ............................................................................................................173
Appendix E: Default Values ............................................................................................................175
Appendix F: DTMF Programming..................................................................................................177
Appendix G: System Capacity.........................................................................................................183
Index ...................................................................................................................................................185

Chapter 1 InterPBX Communication System Overview 7
Chapter 1
InterPBX Communication System Overview
InterPBX Communication System is a new generation business phone system
that employs a data network for terminal connectivity and voice transport.
Contrary to traditional business phone systems that carry voice over legacy
TDM networks, InterPBX delivers voice in digitized packets over LAN or
Internet networks.

8Chapter 1 InterPBX Communication System Overview
IP-Based Business Telephone System
Packet switching telephony technology allows enterprises to work upon their
existing data network infrastructure for implementing advanced applications
and to save costs on long distance and international calls. As a nature of
IP-based communication systems, the InterPBX brings significant savings on
call tolls, simplifies wiring, improves management and maintenance, and
provides advanced voice applications to enterprises’ needs.
Advantages of InterPBX
yFeature-rich – InterPBX supports an abundant number of features, including
Auto Attendant, built-in Messaging System, Automated Call Distribution
(ACD), Conference, Unified Messaging, Recording System, Auto discovery,
Contact Center applications, and other new generation business
applications.
yFlexibility – The capacity of InterPBX is not limited to a fixed system chassis.
InterPBX provides flexible structure for growing businesses. It can be set up
to meet the needs of enterprises from small to large or single to multiple
sites. Enterprises can connect each location by VPN or Internet.
yReliability – InterPBX employs a unique distributed NeuralServer
architecture that allows multiple servers to coexist and communicate with
one another in a single system. Through synchronization and backup
mechanisms, InterPBX provides redundancy in the event of server failure
and therefore drastically enhances the reliability of the system.
yManagement – Browse-based management tool provides administrators and
users a user-friendly interface to set, control, and maintain the system.

Chapter 1 InterPBX Communication System Overview 9
Key Components
DSG’s InterPBX Communication System supports flexible components. They
could either be integrated as an embedded system or work individually.
yBlaze 5000 Series: It contains InterServer, VMS Server, Conference Server,
Voice Gateway, and Recording Server.
yBlaze 1200 Series: It contains InterServer, VMS Server, Conference Server,
Recording Server and Voice Gateway.
ySavanna 8000 Series: It contains InterServer, VMS Server and Conference
Server.
InterServer
InterServer is the brain (central administration) of InterPBX Communication
System. It is a software-based switching solution that handles call signals, call
control and voice processing activities and manages all the extensions, voice
gateway and other applications within the system.
VMS Server
VMS Server works seamlessly with PBX Server and provides Auto Attendant,
Voice Mail, Automated Call Distribution (ACD) and Unified Messaging
features.
Conference Server
Conference Server improves communications among employees by providing
conference function.
Recording Servers
Recording Server helps enterprises record, monitor and search recording files.
It can be integrated seamlessly with users’ IP phones bringing more efficiency
for customer service representatives, banking officers or attorneys.
Note: Blaze 5000 provides built-in Record-on-Demand and Store-on-Demand
functions and Blaze200 provides built-in Record-on-Demand. Savanna 8000
Series requires a stand-alone Recording Server.
Voice Gateways
Voice Gateway connects PSTN and IP networks and allows voice packets to be
transferred between Internet and traditional PSTN network. VG5000 Voice

10 Chapter 1 InterPBX Communication System Overview
Gateway supports CO Line and/or SLT interfaces, which are able to connect
CO lines or analog phones. VG6000 and VG7000 Voice Gateway supports
T1/E1 ISDN network.
Note: The Savanna 8000 Series doesn’t provide built-in Voice Gateway.
SIP Proxy Server
DSG's SIP Proxy is a full-featured proxy server. It allows your Blaze or Savanna
Series IP-PBX to get connected to operators' softswitch and to enjoy the
provided SIP Trunk services. DSG SIP Proxy can register the IP-PBX to your
service provider. All the extensions under the system, including DSG IP
extensions or third parties' SIP phones, can access the SIP Trunks to make
long-distance or international calls.
NAT Proxy Server
DSG NAT Proxy is a complete solution to solve complicated network problems
that may happen when enterprises use the IP PBX Communication System.
With DSG NAT Proxy, Blaze or Savanna IP PBX Communication Systems and
Off-Premises Phones can traverse more than 95% of NAT or firewall
successfully without creating other service ports, and therefore enterprises can
communicate via IP-PBX Communication System with pure and stable voice
quality.
CTI Solutions
DSG BlazeLink is a CTI solution enables business to develop applications to
optimize workforce in a call center or contact center. Applications developed on
BlazeLink for call control, monitoring, or managing are able to connecting DSG
IP-PBX System to the data processing environment. With the supported tools
and resources, developers are able to deliver a comprehensive solution for
effective communications and better interactive experiences.
Extension Types
InterPBX Communication System supports various types of extensions – IP
phones, analog phones, software phones and SIP phones. Administrators may
set up any types of the phones as users’ needs.
IP Phone: IP phones offer various business telephone features. They could be
installed on LAN or on remote sites.

Chapter 1 InterPBX Communication System Overview 11
SoftPhone: DSG’s SoftPhone is an application software installed on PCs
offering telecommuters or business travelers full-featured extension functions.
Users can adopt their own headsets or use DSG S300X USB Phones when
utilizing the SoftPhone.
Off-premises Phone: Off-premises IP phones, SoftPhones or analog phones on
off-premises gateways are all able to connect to a company’s InterPBX
Communication System via Internet or VPN and perform the same way as the
extensions in the head office.
Analog Phone: Analog extensions are connected to the FXS ports of Voice
Gateway like VG5000.
Attendant Console: Both software attendant console and hardware DSS
console are supported.
Web-based Management Tools
InterPBX provides administrators and extension users a management tool with
a GUI interface that allows administrators and extension users to set the
preferences of InterPBX or extension via browser. The suggested browser is
Internet Explorer 5.0 or later.
Administrator: The Administrator web site provides a web-based GUI interface
allowing administrators to configure the InterPBX Communication System
through the web browser. It helps administrators to manage and maintain the
system easily.

12 Chapter 1 InterPBX Communication System Overview
Extension User: Extension users log in to user’s section to customize personal
settings on phones like Button Mapping, Speed Dial, Message Option, Answer
Option, Password and Phone Book.
SH2500 PoE Switching Hub
SH2500 is the recommended switching hub for InterPBX Communication
System. It supports 802.3af PoE (Power-over-Ethernet), which offers IP
extensions the current power over network cables. Users do not need additional
power socket when using IP phones.

Chapter 2 Installing InterPBX Communication System 13
Chapter 2
Installing InterPBX Communication System
This chapter guides you through the preparation, installation and basic
configuration of InterPBX Communication System.

14 Chapter 2 Installing InterPBX Communication System
Before You Start
The component of InterPBX Communication System contains servers, gateways
and IP phones. Please follow the recommendations below when you install or
operate your system in order to avoid any injury and damage.
Safety Recommendation
Always use ESD-preventive tools when you plug the power cord. Do not
disassemble or remove chassis cover of any components of your InterPBX
Communication System. If there is any problem of your system, please contact
our service representatives.
Environmental Prerequisite
InterPBX Communication System needs to be installed in clean, dry, adequately
ventilated areas. The server, gateway, and switching hub can be placed in a
control room or on a rack. Please remain the control room in a suitable
temperature and adequately ventilated environment.
Local Telecommunications Service
You have to apply for the local phone service in your area. The trunk lines of
the central office need to be connected to Voice Gateways. DSG VG5000 Voice
Gateway supports CO Line interface. Please make sure if your trunk lines
support analog interface.
Prepare Your Telephone Numbering Plan
If you are going to replace your traditional telephony system with InterPBX
Communication System, you can retain the old dialing plan. InterPBX
Communication System supports flexible extension number lengths. The
maximum extension number length is “5 digits”. The telephone numbering
plan must not overlap or conflict with other numbers that are on your system or
on Joint Server’s system.
You need to prepare the followings before you install InterPBX Communication
System.
yCO Line Extension Number: Prepare an extension number for each CO Line
port so that the associated extension number can reach each trunk line that
is connected to it.

Chapter 2 Installing InterPBX Communication System 15
ySLT Extension Number: Prepare an extension number for each SLT port so
that the associated extension number can reach each analog phone that is
connected to it.
yIP Phone: Prepare an extension number for each IP phone.
yGroup Number: If you plan to group specific trunk lines or extensions as a
group, prepare a Group Number for each CO Line Group and Extension
Group.
yAA Menu: Plan your AA procedure and prepare an access code for each AA
Menu.
yRoutes: Plan your Routes, ARS and Class of Service to be uses when making
calls.
Installing PBX Server
Figure: Blaze 5000 Series Connection Diagram
Figure: Blaze 1200 Series Connection Diagram
Figure: Savanna 8000 Series Connection Diagram

16 Chapter 2 Installing InterPBX Communication System
Installing and Configuring PBX Server
1. Connecting to Power Cord
Plug one end of the power cord to the power connector on the rear panel of
PBX Server. Plug the other end of the power cord into a power outlet.
2. Connecting to LAN
You need to connect PBX Server to your existing Ethernet network. Connect an
Ethernet cable from the “Network” RJ45 port on PBX Server to any
10/100BaseT RJ45 port on a switching hub.
3. Connecting to CO Lines or Extension Lines (For Blaze Series Only)
With Blaze Series, the Server is integrated with Voice Gateway module. Voice
Gateway supports CO line or analog extension modules. Please plug a CO line
connector to a CO Line port or plug an analog extension to a SLT port. If you
would like to install other embedded analog or digital gateways, please refer to
the related manual.
Note: If you accidentally plug the equipment with CO Line interface to SLT
port, it may damage your equipment. Please make sure that your equipment
connects to an appropriate interface.
4. Connecting to External Audio Source (For Blaze Series Only)
The MOH (Music on Hold) port can connect to a radio or CD player for playing
music or your customized greetings for callers placed on hold.
You can also choose the pre-recorded audio files as the MOH on the PBX Server.
If you choose to use the pre-recorded audio files from the system, do not
connect the external audio source to the MOH port.
5. Connecting to External Paging Facility (For Blaze Series Only)
The “Paging” port allowing you to connect external paging equipment for
broadcasting.
6. Setting Power Failure Transfer (For Blaze Series Only)
When power failure occurs and there is no backup power, the C.O. lines
connected to port 1 will be switched to port 24. You can connect single line
phones to port 24 to pick up calls. The PFT function only works on port 1 with

Chapter 2 Installing InterPBX Communication System 17
FXO interface supported. Port 24 can be FXO, FXS or empty ports. When power
is supplied, the PFT function is not available.
7. Preparing a Computer
Prepare a computer with web browser and be sure it is on the same subnet as of
your PBX Server. Change the computer’s IP settings if necessary. The suggested
web browser is Internet Explorer version 5.0 or later.
The default values of PBX Server are as follows:
yDefault IP Address: 192.168.1.200:88 (The service port is 88)
yDefault Gateway: 192.168.1.254
yDefault Subnet Mask: 255.255.0.0
8. Login PBX Server
yLaunch the web browser. On the address bar, type in the PBX Server’s
default IP address 192.168.1.200:88 to access PBX Server.
yYou will be connected to InterPBX Administration Website. Please click the
Administrator icon.
yWhen you login the InterPBX Administration for the first time, you will see
the following picture. Please enter your user name and password and then
save the settings. Please remember your user name and password in order
to login again in the future. The password shall not exceed 8-character
alphanumeric. The user name and password are case sensitive.

18 Chapter 2 Installing InterPBX Communication System
When you login the InterPBX Administration next time, you will see the
following picture. Please enter your user name and password to login.
yAfter you login the InterPBX Administration successfully, the screen will
display the main menu of InterPBX Administration website as follows:
9. Basic Settings
There are some basic items you need to configure allowing the system to work
properly.
yPBX Server IP Settings: Go to Main Menu>System Configuration>General
Parameters to set your PBX’s IP. If you have more than one PBX server, go
to Main Menu>Multi-Server Management to assign each an ID and set the
Joint Server connection.

Chapter 2 Installing InterPBX Communication System 19
yLicense Keys: Go to Main Menu>Operation Management>General
Information. Input the license keys you purchased.
yTrunks: Go to Main Menu>Gateway Configuration. Depending on the voice
gateway you purchased, add your gateways and assign CO line extension
numbers. In addition, you many go to Main Menu>Group
Management>CO Line Group to group CO lines for better managing your
trunks.
yExtensions: Go to Group Management>Class of Service to set CoS for
providing different call permissions to extensions applied. Go to Main
Menu>Extension Management to add your extensions or turn on the Auto
Discovery allowing the system to detect connected extensions automatically.
yAA Menu: Go to Main Menu>System Configuration>Business Hours to set
your company operating hours. Then go to Main Menu>VM
Configuration>AA Management to set AA trees. And make sure the Ring
Assignment of CO lines is set to the appropriate AA Menu Access Code.
yAccessing CO Lines: Each CoS will have its CO priority. Or you may go to
Main Menu>System Configuration>Route to set routes and go to Main
Menu>Group Management>Class of Service to further assign ARS for better
using your trunk resource.
You may change your computer IP setting to the original values after you finish
setting up the Blaze/Savanna Server. You will need to enter the new IP address
to connect to the Blaze/Savanna Server next time.
If you encounter any problem or have questions during installation or
operation, click on the Help icon from the web setting page for assistance.
Connecting PBX Server via Console Port
When you forget the IP address of the PBX Server, you can connect a computer
to the console port of the PBX Server in order to check the current IP address,
gateway address, and subnet mask.
1. Connect one end of the RS232 transmission line to the computer’s COM
port and the other end to the Console port of PBX Server.
2. Open the Hyper Terminal program. Enter the connection name and set the
baud rate to 9600 bps.
3. Turn off the power of PBX Server. Wait for a while and then turn on the
power again. The computer can start to connect to the PBX Server.

20 Chapter 2 Installing InterPBX Communication System
4. You can see the IP address from the “Hyper Terminal” page. You can also
change the IP address here. If you are going to change the IP address,
please press any key within 3 seconds to setup.
Note: The RS-232 DB-9 connector enclosed with the package is with pin 2/3,
pin 4/6, and pin 7/8 shorted.
Installing VG5000 Voice Gateway
Figure: VG5000 Voice Gateway Connection Diagram
This section will guide you through the installation and configuration of
VG5000. For more details, please refer to VG5000 Operation Manual. For other
model Voice Gateways, please refer to their respective manuals.
1. Connecting to Power Cord
Plug one end of the power cord to the power connector on the rear panel of the
VG5000. Plug the other end of the power cord into a power outlet. After you
turn on the power switch on the rear panel, you can verify the function by
checking if the LED labeled Power is on.