Dynamic Media SXBR2 User manual

Troubleshooting Guide
Grace Digital SXBR2
Player Not Working
What does
player display?
Initializing Network
Connecting to <wireless
network>
Error loading menu
Not connected to the Internet
Retrying
Initializing Network
Connecting to <wireless
network>
Error loading menu
Not connected to the Internet
Retrying
BufferingBuffering
Authentication Failed
Server Unreachable
Music is skipping
Authentication Failed
Server Unreachable
Music is skipping
Login FailedLogin FailedArtist & Song TitleArtist & Song TitleUpdatingUpdating Stream Closed
Already logged in elsewhere
Stream Closed
Already logged in elsewhere
Please select the box above that corresponds with the message your player is displaying.

Troubleshooting Guide
Grace Digital SXBR2
• Initializing Network
• Connecting to <wireless network>
• Error loading menu
• Not connected to the Internet
• Retrying
Diagnosis: These errors indicatethat theplayer is not connected to yourlocal area network. This troubleshoot will focus ongetting your player connectedto your network.
AttemptFirmware UpdateAttemptFirmware Update
This is confirmation that your
player is properly connected
to the Local Area Network.
Update firmware ifnew
version is available.
Wired
No UpdateAvailable
New Version Available
Check WiFi Settings on
Player. Ensure correct
network has been selected.
Ensure password is correct.
WiFi
Wired or WiFi?
Ensure network cable is
connected to Ethernet port
on back of player.
Power Cycle Player
Disconnect power from radio for 20 seconds. Thenreconnect power.
Player
Working Player Working
Player
Working
Player
Working
This means the player is not
connected to your Local
Area Network.
Error Updating
Firmware
Player Not Working
Factory Reset the PlayerFactory Reset the Player
Player Not Working
Player
Working
Download Network Settings Guide
Update your network as instructed in theguide.
The Network Settings Guideis anIT documentthat instructs yourIT
department how to configure yournetwork to supportthe player.
Download Network Settings Guide
Update your network as instructed in theguide.
The Network Settings Guideis anIT documentthat instructs yourIT
department how to configure yournetwork to supportthe player.
The nextstep is to see if the player works on adifferent network.
Take the player toyour house.
Connectitto your network using an Ethernet data cable.
Contact Dynamic Media
Customer Carefor testing
and possible replacement
at
1-800-684-7050.
Player Not Working
Player Not Working
Player Does Not
Work at Home
Player
Working
Player
Working
The radio is working properly.The
problem is with your network.
This is usually related to a firewall
setting or a port notopened properly.
Confirm the network is correct setup
according to the Network Settings
Guide.
Once that is complete the player will
begin working.
Player Works
At Home
What does
player display?
Player Not Working
END TROUBLESHOOT PROCESS

Troubleshooting Guide
Grace Digital SXBR2
Buffering
Diagnosis: The “buffering” notification indicates that the player is downloading channel information and other content to its internal storage system.
The “buffering” notification should not display longer than one minute.
What does
player display?
END TROUBLESHOOT PROCESS
How long hasthe
player been
“Buffering”?
Power Cycle Player
Disconnect power from radio for 20
seconds. Then reconnect power.
Factory Reset thePlayerFactory Reset thePlayer
Download Network Settings Guide
Update your network as instructed in theguide.
The Network Settings Guideis anIT documentthat instructs yourIT
department how toconfigure yournetwork to support the player.
Download Network Settings Guide
Update your network as instructed in theguide.
The Network Settings Guideis anIT documentthat instructs yourIT
department how toconfigure yournetwork to support the player.
The nextstep is to see if the player works on adifferent network.
Take theplayer toyour house.
Connectitto your network using an Ethernet data cable.
Contact Dynamic Media
Customer Care for testing
and possible replacement
at
1-800-684-7050.
Player Not Working
Player Not Working
Player Does Not
Work at Home
Player
Working
Player
Working
The radio is working properly. The
problem is with your network.
This is usually related to a firewall
setting or a port not opened properly.
Confirm the network is correct setup
according to the Network Settings
Guide.
Once that is complete the player will
begin working.
Player Works
At Home
The radio is downloading
content normally. Please
wait and the channels will
display momentarily.
MoreThan
One Minute Less Than
One Minute
Player Not
Working
Player
Working
Player
Working
Player Not
Working

Troubleshooting Guide
Grace Digital SXBR2
Updating
Diagnosis: The player is installing a software update. Allow the update to complete then the player should work normally.
Software updates should not take longer than 10 minutes.
What does
player display?
END TROUBLESHOOT PROCESS
How long hasthe
player been
“Updating”?
Power Cycle Player
Disconnect power from radio for 20
seconds. Then reconnect power.
Factory Reset thePlayerFactory Reset thePlayer
Download Network Settings Guide
Update your network as instructed in theguide.
The Network Settings Guideis anIT documentthat instructs yourIT
department how toconfigure yournetwork to support the player.
Download Network Settings Guide
Update your network as instructed in theguide.
The Network Settings Guideis anIT documentthat instructs yourIT
department how toconfigure yournetwork to support the player.
The nextstep is to see if the player works on adifferent network.
Take theplayer toyour house.
Connectitto your network using an Ethernet data cable.
Contact Dynamic Media
Customer Care for testing
and possible replacement
at
1-800-684-7050.
Player Not Working
Player Not Working
Player Does Not
Work at Home
Player
Working
Player
Working
The radio is working properly. The
problem is with your network.
This is usually related to a firewall
setting or a port not opened properly.
Confirm the network is correct setup
according to the Network Settings
Guide.
Once that is complete the player will
begin working.
Player Works
At Home
The player is updating its
internal firmware. Allow the
update to complete.
MoreThan
10 Minutes Less Than
10 Minutes
Player Not
Working
Player
Working
Player
Working
Player Not
Working

Troubleshooting Guide
Grace Digital SXBR2
• Authentication Failed
• Server Unreachable
• Music is skipping
Diagnosis: These errors indicate that the player is having difficulty communicating with the SiriusXM music servers.
What does
player display?
END TROUBLESHOOT PROCESS
Power Cycle Player
Disconnect power from radio for 20 seconds. Thenreconnect power.
Factory Reset the PlayerFactory Reset the Player
Ensure the data cable is connected to thecorrect physical port onthe
switch. Sometimes thenetwork administrator will only set up one port
properly to allow SiriusXM traffic.
Download Network Settings Guide
Make sure the network is configured properly.
The Network Settings Guideis anIT document that instructs yourIT
department how toconfigure yournetwork to support the player.
Download Network Settings Guide
Make sure the network is configured properly.
The Network Settings Guideis anIT document that instructs yourIT
department how toconfigure yournetwork to support the player.
Contact Dynamic Media Customer Care for testing and possible
replacement at 1-800-684-7050.
Player Not Working
Player Not Working
Player Not Working
Player
Working
Player
Working
Player Not Working
Player
Working
Update Player FirmwareUpdate Player Firmware
Player Not Working
Player
Working
Player
Working

Troubleshooting Guide
Grace Digital SXBR2
• Stream Closed
• Already logged in elsewhere
Diagnosis: YourSiriusXM username and password can only be used on one device at a time. This error indicates that your username/password are
being used on another device and have caused the music stream to close.
This may also indicate a problem with your username and/or password. If this is the case, Dynamic Media willreset your credentials and restore
access.
What does
player display?
END TROUBLESHOOT PROCESS
Is it possible that your
username and password are
being used on
another device?
Contact Dynamic Media at
1-800-684-7050 to haveyour logon
credentials tested and/or reset.
Log out of other device.
This could include the
SiriusXM desktopplayeror
SiriusXM smartphone app.
No Yes
Player Not
Working
Player WorkingPlayer Working

Troubleshooting Guide
Grace Digital SXBR2
Login Failed
Diagnosis: This error means that the logon credentials were not accepted by the radio, usually because they were not entered correctly. Both the
username and password are case sensitive, so pay close attention to capital and lower-caseletters.
What does
player display?
END TROUBLESHOOT PROCESS
Try to enter your username andpassword inthe SiriusXM Web Player
at https://player.siriusxm.com/login
Try to enter your username andpassword inthe SiriusXM Web Player
at https://player.siriusxm.com/login
Enter exact samecredentials into your Grace Digital player.Pay
attention to capital and lower-case letters.
Web Player Working
Contact Dynamic Media at
1-800-684-7050 to have your
logon credentials tested and/
or reset.
Player Working
Player Not
Working
Web Player
Not Working

Troubleshooting Guide
Grace Digital SXBR2
Artist & Song Title
Diagnosis: This is not an error. This indicates that the radio is
working properly. If you cannot hear music, check your audio
system to make sure it is turned on and working properly.
What does
player display?
END TROUBLESHOOT PROCESS