Dyson DC38 User manual

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12
OPERATING MANUAL
ASSEMBLY
WASH FILTERS
Wash filters with cold water at least every month.
REGISTER
YOUR FREE
5 YEAR
GUARANTEE
TODAY

DYSON CUSTOMER CARE
THANK YOU FOR CHOOSING TO BUY A DYSON
APPLIANCE
After registering your free 5year guarantee, your Dyson
appliance will be covered for parts and labour for 5years
from the date of purchase, subject to the terms of the
guarantee.
If you have any questions about your Dyson appliance,
call the Dyson Helpline with your serial number and
details of where/when you bought the appliance.
Most questions can be solved over the phone by one of
our trained Dyson Helpline staff.
Alternatively, visit www.dyson.co.uk/support for online
help, general tips and useful information about Dyson.
Note your serial number for future reference
This illustration is for example purposes only.
DYSON CONTACT DETAILS
Website: www.dyson.com/support
UK:
Dyson Helpline: 08002980298
Open 7am–10pm. 7 days a week.
Email: [e-mail]
Address: Dyson Limited, Tetbury Hill, Malmesbury, Wiltshire
SN160RP England.
ROI:
Dyson Helpline: 014757109
Open 7am–10pm. 7 days a week.
Email: [e-mail]
Address: Unit 10, Grants Lane, Greenogue Business Park,
Rathcoole, Dublin 24.
2

IMPORTANT SAFETY INSTRUCTIONS
BEFORE USING THIS APPLIANCE READ ALL INSTRUCTIONS AND CAUTIONARY MARKINGS IN THIS
MANUAL AND ON THE APPLIANCE
When using an electrical appliance, basic precautions should always be followed, including the following:
WARNING
TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK, OR INJURY:
1. This Dyson appliance is not intended for use by young children or infirm persons with reduced physical, sensory or
reasoning capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction
by a responsible person concerning use of the appliance to ensure that they can use it safely.
2. Do not allow to be used as a toy. Close attention is necessary when used by or near children. Children should be
supervised to ensure that they do not play with the appliance.
3. Use only as described in this Dyson Operating Manual. Do not carry out any maintenance other than that shown in
this manual, or advised by the Dyson Helpline.
4. Suitable for dry locations only. Do not use outdoors or on wet surfaces.
5. Do not handle any part of the plug or appliance with wet hands.
6. Do not use with a damaged cable or plug. If the supply cable is damaged it must be replaced by Dyson, its service
agent or similarly qualified person in order to avoid a hazard.
7. If the appliance is not working as it should, has received a sharp blow, has been dropped, damaged, left outdoors,
or dropped into water, do not use and contact the Dyson Helpline.
8. Contact the Dyson Helpline when service or repair is required. Do not disassemble the appliance as incorrect
reassembly may result in an electric shock or fire.
9. Do not stretch the cable or place the cable under strain. Keep the cable away from heated surfaces. Do not close a
door on the cable, or pull the cable around sharp edges or corners. Arrange the cable away from traffic areas and
where it will not be stepped on or tripped over. Do not run the appliance over the cable.
10. Do not unplug by pulling on the cable. To unplug, grasp the plug, not the cable. The use of an extension cable is not
recommended.
11. Do not use to pick up water.
12. Do not use to pick up flammable or combustible liquids, such as petrol, or use in areas where they or their vapours
may be present.
13. Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.
14. Keep hair, loose clothing, fingers, and all parts of the body away from openings and moving parts. Do not point the
hose, wand or tools at your eyes or ears or put them in your mouth.
15. Do not put any object into openings. Do not use with any opening blocked; keep free of dust, lint, hair, and anything
that may reduce airflow.
16. Use only Dyson recommended accessories and replacement parts.
17. To avoid a tripping hazard rewind the cable when not in use.
18. Do not use without the clear bin and filters in place.
19. Do not leave the appliance when plugged in. Unplug when not in use and before servicing.
20. Do not pull or carry by cable or use cable as a handle.
21. Use extra care when cleaning on stairs. Do not work with the appliance above you on the stairs.
22. Turn off all controls before unplugging. Unplug before connecting any tool or accessory.
23. Always extend the cable to the red line but do not stretch or tug the cable.
24. Hold the plug when rewinding onto cable reel. Do not allow the plug to whip when rewinding.
READ AND SAVE THESE INSTRUCTIONS
THIS DYSON APPLIANCE IS INTENDED FOR HOUSEHOLD USE ONLY
Do not pull on
the cable.
Do not store near
heat sources.
Do not use near
naked flames.
Do not run over
the cable.
Do not pick up
water or liquids.
Do not pick up
burning objects.
Do not use above
you on the stairs.
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S
uction release
Tool attachments
Emptying
Power & cable
Looking for blockages
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Suction release
Carrying & storage
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A
B
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IMPORTANT!
WASH FILTERS
Cleaning

A
B
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Wash filters with cold water at least every month.
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8
USING YOUR DYSON APPLIANCE
PLEASE READ THE ‘IMPORTANT SAFETY INSTRUCTIONS’ IN THIS DYSON
OPER ATING MANUAL BEFORE PROCEEDING.
CARRYING THE APPLIANCE
• Carry the appliance by the main handle on the body.
• Do not press the cyclone release button or shake the appliance when carrying,
or the cyclone could disengage, fall off and cause injury.
OPERATION
• Always extend the cable fully to the red tape before use.
• Plug the appliance into the mains electricity supply.
• To switch ‘ON’ or ‘OFF’ press the power button, located as shown.
• After use: unplug, retract the cable safely, put the appliance away.
• Switch ‘OFF’ the appliance and unplug before:
– changing or using tools
– removing the hose or airway inspection parts.
• To watch a short online video visit:
UK – www.dyson.co.uk/DC38gettingstarted
ROI – www.dyson.ie/DC38gettingstarted
LOOKING AFTER YOUR DYSON APPLIANCE
• Do not carry out any maintenance or repair work other than that shown in this
Dyson Operating Manual, or advised by the Dyson Helpline.
• Only use parts recommended by Dyson. If you do not this could invalidate your
guarantee.
• Store the appliance indoors. Do not use or store it below 0°C (32°F). Ensure the
appliance is at room temperature before operating.
• Clean the appliance only with a dry cloth. Do not use any lubricants, cleaning
agents, polishes or air fresheners on any part of the appliance.
• If used in a garage, always wipe the base plate and ball with a dry cloth after
vacuuming to clean off any sand, dirt, or pebbles that could damage delicate
floors.
VACUUMING - CAUTION
• Do not use without the clear bin and filters in place.
• Fine dust such as plaster dust or flour should only be vacuumed in very small
amounts.
• Do not use the appliance to pick up sharp hard objects, small toys, pins, paper
clips, etc. They may damage the appliance.
• When vacuuming, certain carpets may generate small static charges in the
clear bin or wand. These are harmless and are not associated with the mains
electricity supply. To minimise any effect from this, do not put your hand or
insert any object into the clear bin unless you have first emptied it and rinsed it
out with cold water (see ‘Cleaning the clear bin’).
• Powerful suction can cause the hose to ‘pull back’ – please take care.
• Do not work with the appliance above you on the stairs.
• Do not put the appliance on chairs, tables, etc.
• Before vacuuming highly polished floors, such as wood or lino, first check that the
underside of the floor tool is free from foreign objects that could cause marking.
• Do not push hard with the floor tool when vacuuming, as this may cause
damage.
• Do not leave the cleaner head in one place on delicate floors.
• On waxed floors the movement of the cleaner head may create an uneven
lustre. If this happens, wipe with a damp cloth, polish the area with wax, and
wait for it to dry.
EMPTYING THE CLEAR BIN
• Empty as soon as the dirt reaches the level of the MAX mark – do not overfill.
• Switch ‘OFF’ and unplug before emptying the clear bin.
• To remove the cyclone and clear bin unit, push the release button to the side of
the carrying handle, as shown. The carrying handle will be released.
• Remove the cyclone and clear bin unit.
• To release the dirt, press the red bin release button.
• To minimise dust/allergen contact when emptying, encase the clear bin tightly in
a plastic bag and empty.
• Remove the clear bin carefully.
• Seal the bag tightly, dispose as normal.
• Close the clear bin base so it clicks into place and is secure.
• Place the clear bin and cyclone unit into position on the front of the main body
of the appliance. The recess in the base of the clear bin must fit onto the lug on
the locator bracket.
• Push the carrying handle down so it clicks into place on the top of the clear bin
and cyclone unit. Ensure it is secure.
CLEANING THE CLEAR BIN
• Remove the cyclone and clear bin unit, and then open the bin base (instructions
above).
• To separate the cyclone unit from the clear bin press the small silver button on
the cyclone. Separate the cyclone from the clear bin.
• Clean the clear bin with cold water only.
• Do not use detergents, polishes or air fresheners to clean the clear bin.
• Do not put clear bin in a dishwasher.
• Do not immerse the whole cyclone in water or pour water into it.
• Clean the cyclone shroud with a dry cloth or dry brush to remove lint and dust.
• Ensure the clear bin is completely dry before replacing.
• To replace, first close the clear bin base so it clicks into place and is secure.
• Fit the clear bin onto the cyclone. To secure it, first fit the slot on the front rim of
the clear bin onto the lug on the front of the cyclone; then push the rear of the
clear bin into place so the silver button engages and clicks into place.
• Fit the cyclone and clear bin unit onto the appliance (instructions above).
WASHING THE FILTERS
• Your appliance has two washable filters, located as shown.
• Check and wash the filters regularly according to instructions to maintain
performance.
• Switch ‘OFF’ and unplug before checking or removing the filters.
• The filters may require more frequent washing if vacuuming fine dust.
• Wash the filters with cold water only. Do not use detergents.
• Do not put the filters in a dishwasher, washing machine, tumble dryer, oven,
microwave or near a naked flame.
Filter A
• To access filter A, first remove the clear bin and cyclone unit (instructions above).
Lift out the filter.
• Wash the filter with cold water only. Hold under a tap and run water through the
open end for 10 seconds. Turn upside down and tap out 10 times.
• Squeeze and twist with both hands to make sure the excess water is removed.
• Run water over the outside of the filter for 15 seconds.
• Squeeze and twist with both hands to make sure the excess water is removed.
• Stand the filter on its wide, open end to dry. Leave to dry completely for
24hours.
• Replace the filter into the cyclone. Fit the cyclone and clear bin unit onto the
appliance (instructions above).
Filter B
• To remove filter B:
– turn the central locking dial on the outer cover of the ball anti-clockwise until
the cover is released
– lift off the cover
– turn the filter one-quarter anti-clockwise to release.
• Filter B should be rinsed in cold water only and tapped out until the water runs
clean, then tapped out again to ensure all excess water is removed. (Tap on the
plastic rim, not the filter material.)
• Leave to dry completely for 24 hours.
• It is normal for the filter in the ball to turn grey in colour.
• To refit filter B:
– refit the filter on to the ball
– secure the filter by turning it one-quarter turn clockwise.
• When refitting the outer cover of the ball, keep turning the central locking dial
clockwise. When it starts to click it is locked.
• To watch a short online video visit:
UK – www.dyson.co.uk/DC38filterwash
ROI – www.dyson.ie/DC38filterwash
LOOKING FOR BLOCKAGES
• Switch ‘OFF’ and unplug before looking for blockages. Failure to do so could
result in personal injury.
• Beware of sharp objects when checking for blockages.
• Refit all parts securely before using.
• To check for blockages in airway on the main body of the appliance, first
remove the cyclone and clear bin unit (see above).
• To remove the transparent inlet section, use your finger to release the latch on
the top. Remove the inlet section.
• Inspect for blockages.
• Replace the inlet section. Ensure the latch clicks into place and engages.
• Clearing blockages is not covered by your guarantee.
CLEARING BLOCKAGES – THERMAL CUT-OUT
• This appliance is fitted with an automatically resetting thermal cut-out.
• Large items may block the tools or wand inlet. If any part becomes blocked the
appliance may overheat and automatically cut-out.
• Switch ‘OFF’ and unplug. Leave to cool down for 1-2 hours before checking
filters or for blockages. Do not operate the wand release catch.
• Clear any blockage before restarting.
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DISPOSAL INFORMATION
Dyson products are made from high grade recyclable materials. Please dispose
of this product responsibly and recycle where possible.

9
GUARANTEE TERMS & CONDITIONS
DYSON CUSTOMER CARE
THANK YOU FOR CHOOSING TO BUY A DYSON APPLIANCE
After registering your free 5 year guarantee, your Dyson appliance will be
covered for parts and labour for 5 years from the date of purchase, subject to
the terms of the guarantee.
If you have any questions about your Dyson appliance, call the Dyson Helpline
with your serial number and details of where/when you bought the appliance.
Most questions can be solved over the phone by one of our trained Dyson
Helpline staff.
Alternatively, visit www.dyson.co.uk/support for online help, general tips and
useful information about Dyson.
If your Dyson appliance needs a service, call the Dyson Helpline so we can
discuss the available options. If your Dyson appliance is under guarantee, and
the repair is covered, it will be repaired at no cost.
Your serial number can be found on your rating plate which is on the base of the
appliance.
PLEASE REGISTER AS A DYSON
APPLIANCE OWNER
To help us ensure you receive prompt and efficient service, please register as a
Dyson appliance owner. There are three ways to do this:
• Online at www.dyson.co.uk/register (UK) or www.dyson.ie/support (ROI).
• Telephone the Dyson Helpline.
• Mail Complete the enclosed form and post it to us.
This will confirm ownership of your Dyson appliance in the event of an insurance
loss, and enable us to contact you if necessary.
LIMITED 5 YEAR GUARANTEE
TERMS AND CONDITIONS OF THE DYSON 5 YEAR LIMITED
GUARANTEE.
WHAT IS COVERED
• The repair or replacement of your Dyson appliance (at Dyson’s discretion) if it
is found to be defective due to faulty materials, workmanship or function within
5 years of purchase or delivery (if any part is no longer available or out of
manufacture Dyson will replace it with a functional replacement part).
• Use of the Dyson appliance in country of purchase only.
WHAT IS NOT COVERED
Dyson does not guarantee the repair or replacement of a product where a
defect is the result of:
• Accidental damage.
• Faults caused by negligent use or care, misuse, neglect, careless operation
or handling of the appliance which is not in accordance with the Dyson
Operating Manual.
• Use of the appliance for anything other than normal domestic household
purposes.
• Use of parts not assembled or installed in accordance with the instructions of
Dyson.
• Use of parts and accessories which are not genuine Dyson components.
• Faulty installation (except where installed by Dyson).
• Repairs or alterations carried out by parties other than Dyson or its authorised
agents.
• Blockages – please refer to the Dyson Operating Manual for details of how to
look for and clear blockages.
• Normal wear and tear (e.g. fuse, etc).
If you are in any doubt as to what is covered by your guarantee, please contact
Dyson.
SUMMARY OF COVER
• The guarantee becomes effective at the date of purchase (or the date of delivery
if this is later).
• You must provide proof of (both the original and any subsequent) delivery/
purchase before any work can be carried out on your Dyson appliance. Without
this proof, any work carried out will be chargeable. Keep your receipt or delivery
note.
• All work will be carried out by Dyson or its authorised agents.
• Any parts which are replaced will become the property of Dyson.
• The repair or replacement of your Dyson appliance under guarantee will not
extend the period of guarantee.
• The guarantee provides benefits which are additional to and do not affect your
statutory rights as a consumer.
ABOUT YOUR PRIVACY
• Your information will be held by Dyson Limited and its agents for promotional,
marketing and servicing purposes.
• If your personal details change, if you change your mind about any of your
marketing preferences or if you have any queries about how we use your
information, please contact Dyson Limited.
• For more information on how we protect your privacy, please see our privacy
policy on the Dyson website.

www.dyson.com
JN.40688 PN.20249-03-01 03.10.11
IMPORTANT!
WASH FILTERS
Wash filters with cold water at least every month.
The filters may require more frequent washing if vacuuming fine dust.
Dyson Customer Care
Dyson Customer Care
After registering your free 5 year guarantee, your Dyson appliance
will be covered for parts and labour for 5 years from the date of
purchase, subject to the terms of the guarantee.
If you have any questions about your Dyson appliance, call the
Dyson Helpline with your serial number and details of where/when
you bought the appliance.
Most questions can be solved over the phone by one of our trained
Dyson Helpline staff.
UK Dyson Customer Care
[e-mail]
0800 298 0298
Dyson Ltd, Tetbury Hill, Malmesbury, Wiltshire SN16 0RP.
ROI Dyson Customer Care
[e-mail]
01 475 7109
Dyson Ireland Limited, Unit G10, Grants Lane,
Greenogue Business Park, Rathcoole, Dublin 24.

REGISTER
BY MAIL
Complete and return
the form to Dyson in the
envelope supplied.
REGISTER
BY PHONE
Call our dedicated Helpline.
Open 7am–10pm.
7 days a week.
REGISTER
ONLINE
Visit our website to register
your full parts and labour
guarantee online.
www.dyson.com/register
UK 0800 298 0298
ROI 01 475 7109
3 EASY WAYS TO REGISTER FOR YOUR FREE 5 YEAR GUARANTEE
GUARANTEE FORM
Title Surname
First name
Telephone Mobile
email
Postcode
Address
By mail Yes No
By phone Yes No
By email Yes No
By text message Yes No
As a Dyson vacuum cleaner owner, you can hear
about Dyson inventions, services and products before
anyone else. If it’s okay to contact you, please let us
know how we may do this.
We sometimes ask other companies (such as market researchers) to
contact owners on our behalf. We do this to get feedback on ideas or
ask you to try new products and services. Would this be okay?
Yes ■ No ■
Date of purchase / / Country of purchase UK ROI
Serial number