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AUSTRALIAN CONSUMER LAW
The details of the Dyson guarantee are set out below. In addition to your rights
under the Dyson guarantee, we also provide the following statement as required
by the Australian Consumer Law: In Australia, your Dyson vacuum cleaner
comes with statutory guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure
and for compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have your Dyson vacuum cleaner repaired or replaced if
it fails to be of acceptable quality and the failure does not amount to a
major failure.
2 YEAR DYSON GUARANTEE
TERMS AND CONDITIONS
Terms and conditions of the Dyson 2 year guarantee.
• The Dyson guarantee becomes effective from the date of purchase.
• All work will be carried out by Dyson Appliances (Aust) Pty Ltd., Avery Robinson
Ltd. (NZ).
• Any parts replaced will become the property of Dyson Appliances (Aust) Pty Ltd.,
Avery Robinson Ltd. (NZ).
• The repair and replacement of your vacuum cleaner under Dyson guarantee will
not extend the Dyson guarantee period.
• The Dyson guarantee provides benefits which are additional to and do not
affect your statutory rights and remedies as a consumer.
• You must provide proof of (both the original and any subsequent) delivery/
purchase before any work can be carried out on your vacuum cleaner. Without
this proof, any work carried out pursuant to the Dyson guarantee and any
associated delivery charges (both to and from us) will be at your cost, subject to
your statutory rights and remedies as a consumer. Please keep your receipt or
delivery note.
WHAT IS COVERED
Your Dyson guarantee covers:
• The repair or replacement of your vacuum cleaner if your vacuum cleaner is
found to be defective due to faulty materials, workmanship or function within
2 years of purchase (if any part is no longer available or out of manufacture,
Dyson will replace it with a functional replacement part).
• Use of the vacuum cleaner in the country of purchase.
WHAT IS NOT COVERED
Under your Dyson guarantee, Dyson shall not be liable for costs of repair or
replacement of a product incurred as a result of:
• Normal wear and tear (e.g. fuse, belt, brush bar).
• Industrial use of the vacuum cleaner such as vacuuming gyprock dust or builders
dust may void your Dyson guarantee.
• Accidental damage, faults caused by negligent use or care, neglect, careless
operation or handling of the vacuum cleaner which is not in accordance with this
Dyson Operating Manual.
• Blockages – please refer to this Dyson Operating Manual for details on how to
unblock your vacuum cleaner.
• Use of the vacuum cleaner for anything other than normal domestic purposes in
the country of purchase.
• Use of parts not assembled or installed in accordance with the instructions
of Dyson.
• Use of parts and accessories other than those produced or recommended
by Dyson.
• Damage from external sources such as transit, weather, electrical outages or
power surges.
• Failures caused by circumstances outside Dyson’s control.
• Repairs or alterations carried out by parties other than Dyson or its
authorised agents.
If your Dyson guarantee does not apply, you may have statutory rights and
remedies available to you as a consumer.
If you are in any doubt as to what is covered by your Dyson guarantee, please
call the Dyson Customer Care Helpline on:
Australia 1800 239 766
New Zealand 0800 397 667
Remember: Always disconnect plug from mains before inspecting for problems.
• If your vacuum cleaner will not operate, first check the mains socket has
electricity supply and that the plug is properly inserted into the socket.
• Sucking up certain items such as stockings, clippings of cloth, sizeable pieces of
paper etc may block the hose or ducts. Should a blockage occur, first disconnect
the vacuum cleaner from the electricity supply and refer to the ‘Looking for
blockages’ section in this Dyson Operating Manual (see pages 4,5 and 8).
• Never pick up hot cinders or lit cigarette ends.
• Do not attempt to pick up water with your vacuum cleaner. It has not been
designed as a wet pick up cleaner.
If you are still experiencing problems with your vacuum cleaner, please call the
Dyson Customer Care Helpline on:
Australia 1800 239 766
New Zealand 0800 397 667
REGISTERING YOUR DYSON GUARANTEE
To help us ensure you receive prompt and efficient service, please register as a
Dyson vacuum cleaner owner. There are three ways to do this:
• Online (Australia and New Zealand only).
AU: www.dyson.com.au/register
NZ: www.dyson.co.nz/register
• By calling the Dyson Customer Care Helpline.
• By completing and returning the enclosed form to us by mail.
This will confirm ownership of your vacuum cleaner in the event of an insurance
loss, and enable us to contact you if necessary.
DYSON CUSTOMER CARE
THANK YOU FOR CHOOSING TO BUY A DYSON VACUUM CLEANER
If you have a query about your Dyson vacuum cleaner, call the Dyson Customer
Care Helpline and quote your serial number, or contact us via the website. The
serial number can be found on the main body of the vacuum cleaner behind the
clear bin.
Most queries can be solved over the phone by one of our Dyson Customer Care
Helpline staff.
If your vacuum cleaner needs a service, call the Dyson Customer Care Helpline
so we can discuss the available options.
To enable us to carry out work on your Dyson vacuum cleaner, please contact
the Dyson Customer Care Helpline to obtain a reply paid address in your state
(available in Australia only).
If your vacuum cleaner is under Dyson guarantee and the repair or replacement
is covered, it will be repaired or replaced at no cost. If the repair or replacement
is found not to be covered under the Dyson guarantee, the repair or
replacement of the vacuum cleaner and any associated delivery charges (both
to and from us) will be at your cost, subject to your statutory rights and remedies
as a consumer.
DYSON CUSTOMER CARE DETAILS
If there are any queries, please call the Dyson Customer Care Helpline.
AU: 1800 239 766
(Mon-Fri 8:00am to 6:00pm EST, Sat-Sun 8:30am to 4:00pm EST)
www.dyson.com.au
NZ: 0800 397 667 (Mon-Fri 8:30am to 5:00pm)
www.dyson.co.nz
ABOUT YOUR PRIVACY
Dyson may use your information provided for future marketing and research
purposes (including sending commercial electronic messages) and may disclose
it to third parties for the purposes of providing the services you have requested,
or to our business partners or professional advisers. If you wish to access your
personal information or see our full privacy policy, please contact us at
DISPOSAL INFORMATION
Dyson products are made from high grade recyclable materials. Please dispose
of this product responsibly and recycle where possible.
When your Dyson vacuum cleaner reaches the end of its life, we are responsible
for it’s safe disposal. You can send your old Dyson vacuum cleaner back to us
(at our cost) and we will organise for it to be recycled.*
*Please note that not all parts are recyclable. Recycling of parts is subject to the
capabilities of 3rd party suppliers. Available in Australia only.
Simply:
1. Box up your old Dyson vacuum cleaner.
2. Take your package to your local post office and send to the address below.
Dyson We Recycle
Reply Paid 83215
Dyson Service Centre
8-10 Mangrove Lane
Taren Point, NSW 2229
PRODUCT INFORMATION
Please note: Small details may vary from those shown.
