eastern Cisco 8811 User manual

Cisco®8811
Dial Plan
Internal Calls: Dial 5-digit extension
External Calls: Site-to Site 5-digit number
Domestic: 9+1 Area Code + Number
Int’l: 9+011+Country Code + Number
Emergency External: 9+911 or 911
Place a Call
Enter a number and lift the handset.
OR
Press Redial softkey.
OR
Press New Call, Speaker or Headset and dial.
Your Phone
1. Incoming call or voicemail indicator
2. Phone Screen
3. Feature and session buttons
4. Softkeys
5 & 6. Navigation cluster, and Release
7, 8, 9. Hold, Conference and Transfer
10, 11 & 12. Speakerphone, Headset and Mute
13, 14 Dial Pad & Volume
15, 16, & 17. Contacts, Applications, Voicemail
18 & 19. Back & Handset
Feature and Session Buttons
Feature buttons (left side): view calls on a line
or Speed Dials Session buttons (right side):
resuming calls or answering a call
Green, steady: Active call
Green, flashing: Held call
Amber, steady: Shared line in use
Amber, flashing: Incoming call
Red, steady: Shared line in use
Red, flashing: Shared line on hold

2
Answer a Call
Press the flashing amber button.
OR
Lift the handset.
OR
Press the Speaker or Headset button
or Answer softkey.
Put a Call on Hold
Press Hold.
Resume a Held Call
Press Hold again or Resume softkey.
Call Transfer
To transfer while on an active call:
Press the Transfer button or softkey.
Dial the intended party.
Announce caller when line is picked up.
Press the Transfer button.
Note: If dialed party does not wish to take
the call, press End Call, then resume
original call.
Transfer to Voicemail
Press Transfer + * + X-digit extension
+ Transfer.
Call Forward
To forward all incoming calls:
Select a line and press Forward all
softkey.
Dial the number.
To forward to voicemail:
Press the Forward ALL softkey.
Press the Messages button.
To receive calls again:
Press the Forward Off softkey again.
Conference
Ad Hoc Conference (Up to 8 Parties)
While on an active call:
Press Conference button.
Dial the intended party, then press the
Call softkey.
When call connects, press Conference
button to connect the calls.
Repeat to add additional parties.
To rejoin conference if party is not
available:
Press EndCall softkey.
Press Resume softkey to be
connected with conference in progress.
View Conference Participants
Press the Show detail softkey.
To refresh the screen, press Update
softkey.
Remove Conference Participants
Press Show Detail softkey.
Highlight the party you wish to remove
using the Navigation button.
Press the Remove softkey.
Add Another Person to a Call
From a connected call that is not on
hold, press Conference.
Press Active calls to select a held call
Press Conference again to join the
calls.
Call Pickup
Answering a Call Using Pickup
To answer a call that is ringing on another
phone within your call pickup group:
Press PickUp softkey to transfer a
ringing call within your pickup group to
your phone.
If the call rings, press Answer softkey
to connect the call.
Hunt Groups
Sharing Call Loads for a Number That
Receives a Large Incoming Call Flow
To sign in and out:
Press the Hunt Group softkey to sign
in.
Visual confirmation displays.
Press the button again to sign out.
Do Not Disturb (DND)
Press DND softkey to turn on or off the
ringer on the phone.
Directories
Corporate Directory
Press Contacts button.
Select Corporate Directory.
Perform a search by name or extension.
Press Search softkey.
Scroll to a listing and press the Select
button in the Navigation pad.
Press Select button again.
To Exit:

3
Press the Exit softkey.
Personal Directory
To access the Personal Directory:
Press Contacts button.
Select Personal Directory.
Enter User ID:
Enter Password:
Press Submit softkey.
To Log Out:
Select Log Out | OK.
Add a Personal Directory Entry:
Press the Contacts button.
Sign in to Personal Directory.
Select Personal Address Book.
Press the Submit softkey.
Press the New softkey.
Enter the nickname information.
Press the Phones softkey and enter
the phone numbers.
Press the Submit softkey to add the
entry to your personal directory.
Search for an Entry in Personal Directory:
Press the Contacts button.
Sign in to Personal Directory.
Select Personal Address Book.
Select one, all, or none of these:
–Last Name, First Name, Nickname
Enter the search criteria information,
then press the Submit softkey.
Call History
Press Applications button.
Select Recents.
Select line to view.
Note: You can view approximately 150
missed or all calls.
Voicemail
Setting up Voicemail
Press the Messages button.
Enter your default PIN 32783278#
Record your Name.
Record your Greeting.
Change your Temporary PIN.
Confirm your PIN.
Press #to confirm Directory Listing.
Note: If you hang up before completing
setup, you need to repeat setup
again.
Internal Voicemail Access
From your phone:
Press Voicemail button.
Enter your PIN, #
Voicemail access from another phone:
Press Voicemail button, * key.
Enter your 5-digit extension, PIN, #.
External Voicemail Access
Dial your direct number or 860-465-
1111
Press *key
Enter 5-digit extension, #
Enter your PIN, #
Main Menu:
1 Listen to messages
2 Send a message
3 Review old messages
4 Setup options
Greetings
4-1-1 Re-record Standard Greeting
4-1-2 Re-record Alternate Greeting
4-3-2 Re-record Name
4-3-1 Change PIN
Direct to Voicemail
To leave someone a voicemail message
without having to call them:
Press * + 5-digit extension.
Check Messages
To check for messages after logging in:
Press 1 to listen to new messages.
Press 3, then 1 to review saved
messages.
Press 3, then 2, then 1 to listen to
deleted messages.
The following options can be used while
listening to your mail:
1
Restart
6
Fast Playback
2
Save
7
Rewind
3
Delete
8
Pause or Resume
4
Slow Playback
9
Fast forward-End
5
Change Volume
#
Skip Message
##
Keep Msg. New
After listening to messages:
1
Replay
6
Mark As New
2
Save
7
Skip Back
3
Delete
9
Msg. Properties

4
4
Reply
*
Cancel Playing
Msg
5
Forward
0
Help
Managing your phone from the
Web
To manage features such as speed dials
(phone buttons), abbreviated dials
(softkeys), Phone Contacts:
Go to: https://phone.easternct.edu
Press continue to this website
ID: BlueNet Username
Password: BlueNet Password
Speed Dial Configuration
To create additional speed dials:
Click Phones tab.
Click Phone Settings.
Click Speed Dial Numbers.
Do the following:
1. Click Add New Speed Dial.
2. Enter in the number as
though you were dialing it.
3. Enter in Label.
4. Assign speed dial number
(1-199).
5. Click Save.
Call Forwarding
Click Phones tab.
In the left navigation pane, click Call
Forwarding.
Click the drop down arrow for the phone
number you want to setup forwarding.
Check the Forward all calls to: check
box.
From the drop-down list, enter the
phone number you want to forward all
calls to.
Click Save.
To turn forwarding off:
Uncheck the Forward all calls to box.
Click Save.
Do Not Disturb
Click the IM & Availability tab.
Check the “turn on” box under the Do
Not Disturb section.
Uncheck the box to turn DND off.
Phone Contacts
Click Phones tab across the top of the
page.
Click Phone Settings tab.
Click Create New Contact. The Add
New Phone Contact window appears.
Complete the fields with the contact
information for the contact.
Click OK.
Ring Settings
Customize your shared line ringtones.
Click Phones tab across the top of the
page.
Click My Phones.
Under Company Phones there are
two phones. Look for the one that has
your correct number. Example:
[phone].
Click the Application icon
Click Settings from the drop down.
Select Ring Settings.
Select the phone number and
customize When I’m on a call and
When I’m not on a call from the drop
down arrow.
Click Save.
Voicemail Notification Settings
Customize your voicemail notification.
Click Phones tab across the top of the
page.
Click Phone Settings tab.
Select Voicemail Notification
Settings.
Select the phone number and
customize if you want message light
on, display screen prompt or play
stutter tone when on a call.
Click Save.
Web Inbox-Visual voicemail through
your computer
Go to: https://voicemail.easternct.edu
A security page will appear, press
Continue to this website.
ID: BlueNet Username
Password: BlueNet Password
Select Web Inbox.
To view and listen to voicemail:
New unheard messages are bolded.
Old messages are not bolded.
Place your mouse over the message
and click the play button to hear the
message.
To log off Web Inbox:
Click the Sign Out link in the upper-
right corner.

5
Messaging Assistant-Change your VM
PIN
Click on Messaging Assistant after
logging in.
To change your VM PIN:
Click Passwords drop down.
Select Change PIN.
Enter new voicemail PIN and enter it
again to confirm using digits 0-9.
Select Save.
To log off Messaging Assistant:
Click the Sign Out link in the upper-
right corner.