Ecostrad iQ Ceramic User manual

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Ecostrad iQ Ceramic
Electric Radiator
PLEASE READ AND SAVE THESE INSTRUCTIONS

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Symbols
Warning
This symbol indicates a hazard with an average risk level which, if not
avoided, could result in serious injury or death.
Warning of electrical voltage
This symbol indicates danger to the life and health of persons due to
electrical voltage.
Do not cover
This symbol located on the device indicates that it is prohibited to place
objects (such as towels, clothes etc.) above or directly in front of the device.
To avoid overheating and fire hazards, the device must not be covered.
Hot surface
This symbol located on the device indicates that its surfaces are hot during
and immediately after operation. Hot surfaces should not be touched:
danger of burns.
Do not spray
This symbol located on the device indicates that it is prohibited to spray the
device.
Observe instructions in manual
This symbol located on the device indicates that instructions in the operating
manual must be observed when installing and using the device.

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Contents
1 | Warnings & Precautions
2 | Technical Information
3 | Installation
3-1 Fixings
3-2 Wall mounting instructions
4 | Control Panel
4-1 Power switch
4-2 Display
4-3 Modes
4-4 Settings
4-5 Child lock
4-6 Reset to defaults
4-7 Standby mode
5 | WiFi Control
5-1 Downloading the app
5-2 Connecting to the app
6 | Using the App
6-1 Home overview
6-2 Control interface
6-3 Choose mode
6-4 Setting the program
6-5 Device settings
6-6 Voice integration
7 | Troubleshooting
8 | ErP Eco-Design Information
9 | Disposal

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1 | Warnings & Precautions
Read this manual carefully before using or installing the radiator. Always store the
manual in the immediate vicinity of the radiator or its site of use.
Read all safety warnings and all instructions.
Failure to follow the warnings and instructions may result in electric
shock, fire, serious injury, or all of the above. Save all warnings and
instructions for future reference.
Warning
This appliance can be used by children aged from 8 years and above and
persons with reduced physical, sensory or mental capabilities or lack of
experience and knowledge if they have been given supervision or instruction
concerning the use of the appliance in a safe way and understand the
hazards involved. Children shall not play with the appliance. Cleaning and
user maintenance shall not be made by children without supervision.
Warning
Children of less than 3 years should be kept away unless continuously
supervised. Children aged from 3 years and less than 8 years shall only
switch on/off the appliance provided that it has been placed or installed in
its intended normal operating position and they have been given supervision
or instruction concerning use of the appliance in a safe way and understand
the hazards involved. Children aged from 3 years and less than 8 years shall
not plug in, regulate, or clean the appliance, or perform maintenance.
Warning
Do not use the device in enclosed spaces if persons are present who cannot
leave the room independently and are not under constant supervision.
Warning
In order to avoid overheating, do not cover the radiator.
Warning
In order to avoid a hazard due to inadvertent re-setting of the thermal cut-
out, this appliance must not be supplied through an external switching
device, such as a timer, or connected to a circuit that is regularly switched on
and off by the utility.

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Warning
Some parts of this product can become very hot and cause burns. Do not
touch the surface when in operation. Do not install close to curtains or other
combustible materials. Particular attention should be given
where children and vulnerable adults are present.
•Keep the power cable away from all hot parts of the appliance.
•Do not use the device if you detect damage to the mains plug or power cable.
If the supply cord is damaged, it must be replaced by the manufacturer, its
service agent or similarly qualified persons to avoid a hazard.
•All repairs and servicing must be carried out by a qualified person. To avoid
danger any repairs must be completed by the manufacturer, a service agent
of the manufacturer or a similarly qualified person.
•Make sure that the voltage indicated on the rating plate for this appliance
corresponds to your power outlet.
•The device must not be located immediately below an electrical socket outlet.
•Do not use this device in the immediate surroundings of a bath, shower,
swimming pool or any other water container. Risk of electric shock.
•Do not use the device with wet or damp hands.
•No part of the appliance should be submersed in any type of liquid.
•Cleaning should be carried out using a damp cloth only. No abrasive
chemicals or materials should be used.
•Never insert fingers or other objects or body parts into the device. Risk of
electric shock or injury.
•Do not use any accessories with this device. Use of accessories may cause
damage or danger.
•Keep the device at a minimum distance of one metre from curtains and other
flammable materials.
•The device must only be installed in an upright and fixed position in
accordance with national installation rules.
•The device is for indoor use only.
•Do not use the radiator with a programmer, timer, separate remote control
system or any other device that switches the heater on automatically, since a
fire risk exists if the heater is covered or positioned incorrectly.
•Make sure the minimum safety distances from walls and objects
stated in the installation instructions are observed at all times. This
is very important to prevent damage to walls, furniture and soft
furnishings and to prevent the product overheating.
•Do not use the device in rooms where contact with flammable or potentially
explosive materials like dust, gas or vapour cannot be avoided.
•Do not use in rooms or environments that have a corrosive atmosphere.

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•Do not operate the device when wet. If the device gets wet during cleaning,
allow it to dry out before using.
•Do not expose the device to water jets.
•Do not transport the device during operation.
•Do not sit on the device.
•Do not overload the socket used to power the device.
•Before carrying out maintenance, care or repair work on the device, ensure
the device is unplugged. Do not use the cable to tug the plug from the socket.
Hold the plug by its housing and pull.
•Switch the device off and disconnect the power cable from the mains socket
when the device is not in use.
•Allow the device to cool down before touching or transporting the device, or
attempting maintenance work.
•The device must be placed where the switches and controllers cannot be
touched by a person in a bathtub or shower.
2 | Technical Information
Heating element
Ceramic core
Voltage 230V~/50Hz
Wattage 500W, 1000W, 1500W, 1800W, 2000W
Temperature setting
Range
Resolution
7–30 °C
0.5 °C
IP rating
IPX0
Appliance class Class II
Power cable length
1.5m
Motion sensor (5.8G band)
Operation frequency
Max RF power transmitted
5725-5875MHz
5.28 dBm (3.37mW) < 13.98dBm (25mW)
WiFi frequency (2.4G band)
Operation frequency
Max RF power transmitted
2400-2483.5MHz
17.21dBm (52.6mW) < 20dBm (100mW)

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3 | Installation
3 – 1 Fixings
Before beginning installation, check that all fixings are supplied. The radiator should
only be wall mounted with the manufacturer’s fixings.
3 – 2 | Wall Mounting Instructions
Warning – Before switching on the appliance make sure that the radiator is
correctly fixed and is secure to the wall.
If the device is being fitted in a bathroom, the unit must not be plugged in. The
plug should be removed and the unit hardwired into a fused spur. This is a job for
a qualified electrician.
1. Choose the mounting position, respecting the minimum distances from
surrounding walls, ceilings or fixed objects shown in the diagram below: at
least 20cm from the top, 20cm from the sides, 10cm from the floor, and
60cm from the front. Mounting closer than recommended can cause
overheating of the device and damage to surrounding objects and surfaces.

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2. Using the template, mark the locations of the 5 drill holes required for your
product size. Fit the wall plugs into the holes and use the wall mounting
screws to fix the brackets in place as per the diagram below.
Drill hole distances by product size:
Model
Distance 500W 1000W 1500W 1800W 2000W
L1 (mm) 100 200 300 400 400
L2 (mm) 423 423 423 423 423
L3 (mm) 100 100 200 200 200
3. Lift up the unit and slide the struts of the upper brackets into the grooves.
Then lower the unit so it locks into the lower bracket.
4. Secure the unit on the upper brackets by feeding the locking screws into the
brackets as below.

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4 | Control Panel
4 – 1 | Power Switch
Before first use, the radiator must be
switched on at the mechanical switch
at the back of the unit.
This switch must be left in the ON
position if you want the radiator to
remember its set times and programs.
Memory function
In the event of power failure or
disconnection, settings will be saved
for approximately 2 hours. If power is
restored in that time, the radiator will
continue to work as per previous
settings. If power is restored after 2
hours, weekly programming, time and
working mode will need resetting.

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4 – 2 | Display
The touchscreen control panel includes a backlit LCD display. The backlight
switches on when the panel is in use and times out after a minute not in use.
4 – 3 | Modes
Tap the button to switch between modes. The icon on the display will change
accordingly, browsing through Comfort , Eco , Anti-Freeze , Timer ,
Sensor and Pilot Wire mode.
You can also switch back and forth between modes by swiping the touchscreen.
4 – 3 – 1 | Comfort
When the icon (and only the icon) displays on the screen, you are in comfort
mode. In this mode, the radiator heats to a constant set temperature. The
thermostat measures the room temperature and switches the heating elements on
and off accordingly.
The default set temperature is 19 °C. Set temperature can be adjusted using the
and buttons. Set temperature range is 7-30 °C.
The temperature set in comfort mode also applies to comfort intervals when they
occur in other modes, e.g. program mode and sensor mode (room occupied).
Comfort
Eco
Anti-freeze
Timer
Sensor mode
Pilot wire mode
Device is heating
Connected to WiFi
Open window detected
Keypad locked

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4 – 3 – 2 | Eco
When the icon (and only the icon) displays on the screen, you are in eco
mode. Just like comfort, on this mode the radiator heats to a constant set
temperature. However, eco mode is designed to be set to a lower temperature,
providing a low-heat, energy-saving alternative for when you are sleeping or out.
The default set temperature is 15.5 °C. Set temperature can be adjusted using the
and buttons. Set temperature range is 7-30 °C.
The temperature set in eco mode also applies to eco intervals when they occur in
other modes, e.g. program mode and sensor mode (room unoccupied).
4 – 3 – 3 | Anti-Freeze
When the icon displays on the screen, you are in anti-freeze mode. This is the
mode to use when rooms are empty for long periods – for instance, when you go
on holiday. Anti-freeze sets the radiator to come on only when temperatures drop
low, keeping the room warm enough to prevent pipes from freezing.
Anti-freeze mode is set to 7 °C. This is not adjustable.
4 – 3 – 4 | Timer
When the icon displays on the screen, you are in timer mode. On this mode the
radiator will heat as per your set program. You can adjust set time and program
from this screen by holding down the button.
Setting the Time
•Hold down the button until the hours begin to flash.
•Use the and buttons to set the hour.
•Press to confirm. The minutes will begin to flash.
•Use the and buttons to set the minutes.
•Press to confirm. The day of the week will begin to flash.
•Use the and buttons to set the day of the week,
where 1 = Monday, 2 = Tuesday and so on.
•Press to confirm. The display will move to the program setting stage.
Note – at each stage of the time setting menu, the radiator will automatically jump
to the next step if nothing is adjusted in 30 seconds. Once on the program setting
screen, the timer will return to timer mode after 30 seconds without activity.

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Setting the Program
The timer allows you to set a different program for every day of the week. P1 is the
schedule for Monday, P2 is the schedule for Tuesday, and so on. Each program
consists of 24 hourly slots where you can set either comfort or eco mode. The
radiator will heat at the temperatures you set on comfort and eco mode.
Follow the instructions above for setting the time. When P1 appears on the screen,
you are ready to start setting your program:
•P1 and 00 will be on the screen. This means you are
choosing a mode for midnight on Monday morning.
•Press to choose comfort or to choose eco
mode.
•The bars at the bottom of the screen will change to
reflect your choice, and the display will advance to
P101 – 1am on Monday.
•Press to choose comfort or to choose eco mode.
•The screen will advance to P102 – 2am.
•Continue pressing and to set comfort and eco modes for the
rest of the day. When you get to the end of the day, the time will begin again
at 00, midnight. You can go through the program as many times as you
need to get it right.
•When you are happy with the program for Monday, press to move on to
Tuesday.
•P2 and 00 will appear on the screen. This means you are choosing a mode
for midnight on Tuesday morning. You now have two options:
oIf you want the program for Tuesday to be the same as the day
before, hold down the button until the bars change to match.
oAlternatively, repeat the steps above to choose modes for each hour.
•Press to confirm and move on to Wednesday.
•Continue this process until each day of the week is set. Press to confirm
and return to timer mode. The radiator will heat as per your new program.
4 – 3 – 5 | Sensor Mode
When the icon displays on the screen, the radiator is in sensor mode. In this
mode the radiator uses the motion sensor located in the control panel to heat

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based on whether the room is occupied. The icon flashes whenever the sensor
detects a presence.
When a presence is detected, the radiator heats at comfort temperature . When
a presence is no longer detected, the radiator will wait for a set interval of time
before stepping down the temperature. This interval is 15, 30, 45 or 60 minutes and
can be adjusted in the settings menu – see 4-4-2.
Once the set interval with no presence detected has elapsed, e.g. 45 minutes, set
temperature will be reduced by 1 °C. If a further 45 minutes passes with no
presence detected, the set temperature reduces by a further degree. After another
45 minutes with no presence detected the radiator switches to the eco set
temperature . The radiator holds this temperature for 24 hours. If no presence is
detected in this time, the radiator switches to anti-freeze mode .
If at any point in this cycle a presence is detected, the radiator will switch back to its
previous state. If a presence is detected in the next 15 minutes, the radiator will
switch to the next state up. This continues until the radiator resumes full comfort
temperature . This 15 minute interval cannot be adjusted; the adjustable setting
affects only the interval the radiator waits when a presence is not detected.
4 – 3 – 6 | Pilot Mode
When the icon displays on the screen, the radiator is in pilot mode. This mode
activates external control of the device via a pilot wire (not supplied). Pilot mode
enables six externally controlled modes: Comfort, Comfort-1, Comfort-2, Economic,
Anti-Frost and Power Off.
This option is tailored to the French market and is not available on the UK model.
4 – 4 | Settings
The settings menu allows you to enable, disable and configure all the radiator’s
supplementary functions. Temperature compensation (F0), sensor mode (F1), open
window detection (F2), WiFi function (F4) and time synchronisation (F5).
Press to put the radiator into standby mode and hold down for 5 seconds to
enter the settings menu. You can also switch back and forth between modes by
swiping the touchscreen.
4 – 4 – 1 | Temperature Compensation (F0)
The temperature compensation setting allows users to adjust for any discrepancy
between the average room temperature and the temperature sensed by the
thermostat. For instance, if the temperature in the room is 18 °C, but the radiator is
sensing 16 °C, a compensation factor of +2 °C will offset the difference.

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The accuracy of the radiator’s temperature reading can be affected if the unit is
mounted such that the sensor is positioned in a hot or cold spot – such as hot water
pipes or a draughty doorway. The sensor is at the bottom right of the unit.
•Press to put the radiator into standby mode and hold down for 5
seconds to enter the settings menu.
•F0 will appear on the screen, followed by the current set temperature
compensation. Default is 0 °C.
•Use the and keys to adjust. Temperature compensation can be
adjusted from -5 to 5 °C in steps of 1 °C.
•Press to confirm and move onto the next setting.
4 – 4 – 2 | Sensor Mode (F1)
This setting controls how long the radiator will wait, when a presence is no longer
detected in sensor mode, before dropping to a more energy-efficient mode.
•Press to put the radiator into standby mode and hold down for 5
seconds to enter the settings menu.
•Press to skip through the settings until F1 appears on the screen, followed
by the current sensor time interval. The default is 15 minutes.
•Use the and keys to choose 15, 30, 45 or 60 minutes.
•Press to confirm and move onto the next setting.
4 – 4 – 3 | Open Window Detection (F2)
Open window detection is an energy-saving feature designed to cut power to the
unit if a window is opened. If the radiator detects a sudden drop in temperature (2
°C or more within 5 minutes), the icon will appear and the radiator will switch to
anti-freeze temperature to prevent energy wastage as heat escapes through
the window. The F2 setting controls how long the radiator waits before switching
back to the full set temperature. Open window detection is disabled by default.
•Press to put the radiator into standby mode and hold down for 5
seconds to enter the settings menu.
•Press to skip through the settings until F2 appears on the screen,
followed by the current setting. Default is “0” – disabled.
•Use the and keys to adjust. Choose 60 or 90 to enable the feature
and set the number of minutes, or choose “0” to disable detection.
•Press to confirm and move onto the next setting.

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4 – 4 – 4 | WiFi Function (F4)
This setting allows you to enable or disable the radiator’s connection to WiFi.
Disabling the connection is temporary: if you have already added the radiator to
your app account, disabling the connection will not remove it. You will be able to
control via the app as soon as you re-enable the connection.
•Press to put the radiator into standby mode and hold down for 5
seconds to enter the settings menu.
•Press to skip through the settings until F4 appears on the screen,
followed by the current setting. Default is “oF” – disabled.
•Use the and keys to adjust. Select “oN” to enable and “oF” to disable.
•Press to confirm and move onto the next setting.
4 – 4 – 5 | Time Synchronisation (F5)
This setting controls whether the time set on the radiator automatically synchronises
with the time on the app when the unit is controlled via WiFi.
•Press to put the radiator into standby mode and hold down for 5
seconds to enter the settings menu.
•Press to skip through the settings until F5 appears on the screen,
followed by the current setting.
•Use the and keys to adjust. Select “oN” to enable and “oF” to disable.
•Press to confirm and move onto the next setting.
4 – 5 | Child Lock
Press and hold the and keys for 5 seconds to lock the display. The icon
will appear and all keys will be locked except the standby button . Press and
hold the and keys for 5 seconds to unlock and the icon will disappear.
4 – 6 | Reset to Defaults
Press and hold the key for 10 seconds to restore the device to default settings.
4 – 7 | Standby Mode
The button can be used to turn the radiator on or put it in standby mode. In
standby mode, the current time is displayed.

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5 | Connecting to WiFi
5 – 1 | Downloading the App
The Ecostrad iQ Ceramic is designed to work with the Smart Life app.
Scan the code below to go to the app. Press install and follow the app’s
instructions to create an account.
NOTE – The Smart Life app is a constantly evolving third party system.
This guide was correct at time of printing but may differ slightly from
future versions. The app is designed to work on Android or iOS but
older software versions may affect app presentation and performance.
5 – 2 | Connecting to the App
1. Ensure WiFi control is enabled in the radiator settings. If the icon is
flashing, WiFi connection is enabled and you can move onto step 2. If the
icon is not flashing, go to section 4-4-4 and follow the instructions to enable.
2. To put the radiator in pairing mode, press to enter
standby mode and hold down until the screen
switches to the connection screen. This begins a 180
second count down, giving you 3 minutes to make the
connection on the app.
3. On the home page of the app, press + or add device.
4. Select auto scan from the top navigation.
5. The app will demonstrate that it has found the radiator. Press Next.
6. The app will ask you to enter and confirm your WiFi password.

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7. The radiator will begin connecting. When it is successfully added, it will
appear as below on the app. Press to change the name of the radiator
or Done to return to the home screen.
Troubleshooting
If the radiator does not connect on the first attempt:
•Make sure both the radiator and your smart device
are in range of your router.
•Make sure you complete the connection process in
3 minutes. If the 180 seconds has reached the end of
its count, begin the process again.
•Ensure your router has a strong internet connection.
•Ensure WiFi is enabled on the radiator.
•Ensure WiFi and Bluetooth are enabled on your
smart device.
•Make sure the app has registered successfully.
•Make sure your smart device is connected to the same WiFi network as that
to which you are attempting to connect your radiator.
•Ensure you are connected to a 2.4G WiFi band. See instructions within the
app if you are currently connected to a 5G band.
•Check any local restrictions on your WiFi. WiFi networks in public places such
as hotels and airports may require extra identification steps.

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6 | Using the App
NOTE – The Smart Life app is a constantly evolving third party system. The guide
below was correct at time of printing but may differ slightly from future versions.
6 – 1 | Home Overview
You can use the Smart Life app to control multiple
devices. All devices are displayed on the home screen
with their status.
Possible statuses:
•Online
oHeater will respond to app commands.
•Offline
oDevice is turned off at wall or power
switch. It cannot be controlled by the app.
6 – 2 | Control Interface
Tap the heater listing to go to the control interface.
Here you can turn the radiator off and on, adjust set temperatures, choose mode
and access weekly programmer and device settings.

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6 – 3 | Choose Mode
Tap the mode icon on the control interface to choose mode. The
five options correspond to the five modes on the control panel.
6 – 4 | Setting the Program
Tap the program data icon on the control interface to
configure a program.
A program consists of 24 hourly intervals for each day,
which you can set to Comfort or Eco temperature.
Tap the interval to choose Comfort (yellow bar) or Eco
(green bar). You can drag the start and end times of each
mode block to make setting your program quick and easy.
6 – 5 | Device Settings
Tap the icon to view and adjust the radiator’s settings.
These correspond to the settings available through the
control panel.
Tap the icon for settings that relate to the radiator’s listing on the app, including
its name, any automations it is included in, and the quality of its network connection.
Note – the limit function that appears in the settings menu is not available with this
model.
6 – 6 | Voice Integration
The Smart Life app is compatible with both Amazon Alexa and Google Home.
To connect, first download the Smart Life skill onto your Alexa or Google Home
app. You can then link your Alexa or Google Home app with your Smart Life app.
Depending on your device, your voice control app may discover your devices
automatically, or you may need to prompt it to do so. You can find quick guides for
both Google Home and Alexa in the Smart Life app's FAQ section.
Make sure you name the heater something that’s easy for you to say and for your
voice interface to understand!
Available commands:
Command
Action
Notes
•Turn on
<device name>
.
•Switch on <device name>.
Switches the radiator
On.

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• Turn off
<device name>
.
•Switch off <device name>.
Switches the radiator
Off.
•
Set <device name> to
heat.
Switches to Comfort
mode.
• Set
<device name>
to eco. Switches to Eco mode.
•Set <device name> to cool.
Switches to Frost mode.
•
Set <device name> to
auto.
Switches to Timer
mode.
°C
•Set
<device name>
to
<temperature>
degrees.
In Comfort mode, this
changes the set
Comfort temperature.
In Timer mode, this
changes the set
temperature of
whatever mode is
currently running:
Comfort or Eco.
Choose value
from 7 to 30.
This command
only has an
effect in
Comfort or
Timer mode.
•Increase the
<device
name>
temperature.
•Decrease the
<device
name>
temperature.
Increases or decreases
the set temperature by 1
°C, as above.
This command
only has an
effect in
Comfort or
Timer mode.
°C
•What’s the
<device name>
temperature?
Reports the current
room temperature
sensed by the radiator.