Ecostrad iQ Series User manual

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Ecostrad iQ Infrared Panels
WiFi Control User Manual

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Contents
1 | Technical Data
2 | Components
3 | Connecting the Sensor
3-1 Display & Components
3-2 Pairing
4 | Connecting to WiFi
4-1 Downloading the App
4-2 Connecting Heater to the App
5 | Using the App
5-1 Home Overview
5-2 Control Interface
5-3 Weekly Programmer
5-4 Timer
5-5 Device Settings
5-6 Voice Integration
6 | Troubleshooting

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1 | Technical Data
Wireless Temperature Sensor
Power supply DC 3V (2 x 1.5V AAA batteries, not
included)
Power consumption 3V, 0.1mA
Temperature display range 0-50 °C (32-113 °F)
Humidity display range 10-99%
Dimensions (mm) W60 x H75 x D16
Weight
55g
Radio frequency 433.92MHz
Working environment temperature range 0-50 °C
Maximum working distance between
heater receiver and temperature sensor
5 metres
Built-in Receiver
Power supply AC 220-240V
Wireless standard IEEE802.11b/g/n
Frequency range 2.412~2.484GHz
Security mechanism WEP/WPA-PSK/WPA2-PSK
Encryption type WEP/TKIP/AES
Standby power consumption <0.8W
Working environment temperature range
and humidity range
-5-50 °C
10-95%
SmartLife App
System requirements
Android 4.4 and up
Apple iOS 9.0 and up

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2 | Components
The iQ WiFi control system comprises three parts:
1. SmartLife app
The app is the interface through which you control the panels.
You can set weekly programs and count down timers, adjust
temperatures, add heaters to groups and automate with other
devices. Commands from the app are broadcast to the panel
receivers via your router. The app is compatible with both iOS
and Android systems.
2. Wireless temperature sensor
The temperature sensor is a battery powered device designed to sit
in the same room as your panels. When paired to a panel controlled
by the app, the app will use the information provided by the sensor
to maintain set temperatures and run programs.
3. Receiver, built into the heater
The receiver receives and executes signals sent by the app
via your router.
The thermostat switch
on the receiver
enables two modes of
operation:
Thermostat
switch is OFF.
The heater is controlled by the app and temperature sensor.
Thermostat
switch is ON.
The heater is not controlled by the app. The panel will heat if the
general power switch is ON, and stop heating when the switch is
OFF.
In this mode, the link between the receiver and the heating
elements is temporarily broken. The receiver will still respond to
commands from the app with the normal beep sounds and
changes to the indicator LED colour. However, none of these
changes will effect the heat coming out of the panel. This means
you should disregard the colour of the LED when the heater is in
thermostat OFF mode.

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3 | Temperature Sensor Set Up
3 – 1 | Display & Components
1. Wall mounting hole
2. Pairing and °C/°F
toggle button
3. Cooling holes
4. Magnet
5. Battery
compartment
6. Highest / lowest
room temperature
in past 24 hours
7. Highest / lowest
room humidity in past 24 hours
8. Battery level indicator light
9. Current room temperature
10. Transmitting pairing signal symbol
11. Current room humidity
12. Comfort level based on humidity (not temperature)
I. Wet (above 65%)
II. Comfort (35-65%)
III. Dry (below 35%)
13. Desk stand (optional)
NOTE – The temperature sensor can only work in 0-50°C environments. The LCD
screen will not work correctly outside this range.

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3 – 2 | Pairing
1. Load 2 x AAA batteries into the temperature sensor.
2. Power on the heater and switch the general power switch to ON. One beep
will sound. After about 20 seconds two beeps will sound. This means the
receiver is ready to pair.
3. Long press the pairing button on the back of the temperature sensor until
you hear a long beep. This means the sensor has paired with the receiver.
NOTE:
•The receiver will leave pairing mode after 3 minutes of sounding the two
beeps. If the sensor does not connect, it may have timed out. Switch off and
on again and wait for the two beeps to sound before attempting again
•The maximum working distance between the receiver and the sensor is 5m.
If the sensor is not pairing, try bringing it closer to the panel
•Sensor can be paired with multiple heaters, if you wish. This can be useful
where several panels are used in the same room. You can connect one at a
time or all together.
•Heaters can only be paired with one sensor.
•If the sensor has been connected previously, it may not beep when the
connection is re-established. Check the room temperature on the app
matches the sensor to confirm the reconnect has been successful. Allow a
minute for the app to update with the new information.
4 | Connecting to WiFi
4 – 1 | Downloading the App
Ecostrad iQ infrared heating panels are designed to work with the
SmartLife app.
Scan the code below to go to the app. Press install and follow the
app’s instructions to create an account.

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4 – 2 | Connecting Heater to the App
NOTE – The Smart Life app is a constantly evolving third party system. The guide
below was correct at time of printing but may differ slightly from future versions.
1. Before pairing, ensure your mobile device is connected to your WiFi network.
This must be a 2.4GHz network. If you have a 5.0GHz router, you will need to
switch to the 2.4GHz band if this does not happen automatically.
2. Open the app and press “Add Device” or the “+” icon in the upper right hand
corner.
3. The list of appliance types will load. Swipe down the list to find “Small Home
Appliances” and select “Thermostat”.
4. You will be prompted to select your WiFi network and enter your password.
This is where you can check that the band is 2.4GHz. You can follow the link
in the app for advice if you need help with this.
5. Power on the heater. Make sure the thermostat switch is set to OFF. Switch
the heater off and on at the general power switch 3-4 times. Wait for 8-10
seconds until the red indicator light on the side of the receiver begins to flash.

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The heater offers two connection modes, EZ and AP mode. This makes it
easier for the heater to connect to different devices. Check the frequency
with which the red indicator flashes and skip to step a. or b.
a. The indicator blinks rapidly – two times per second. This is EZ or Smart
mode.
i. Tap “Confirm indicator rapidly blink”.
ii. Select your WiFi network and input your password.
iii. Press OK to begin connecting.
b. The indicator blinks slowly. This means the heater is in AP mode. In this
mode, your device uses the heater’s WiFi hotspot to connect.
i. Tap the mode setting in the top right hand corner of the screen.
ii. Select “AP Mode”.
iii. Tap “Confirm indicator slowly blink”.
iv. Select WiFi network and enter password.
v. Press OK.
vi. Press “Go connect” to go to your WiFi settings and switch to a
hot spot named “Smart Life-XXXX”.
vii. Once connected to the hot spot, return to the app. The heater
will begin connecting.

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6. Once you have reached the connecting screen, it should take 20-30 seconds
for the heater to be successfully added to the app. “Device added
successfully” will display on the app. The red indicator on the heater will
switch to a steady light to confirm the panel is online.
7. Tap the settings icon to change the name of the
heater.
NOTE:
•You will need to repeat this process any time you make system changes to
your WiFi or SmartLife account. A new router, WiFi password, or SmartLife
account will require you to re-connect your heaters. This may also be
required if you use the app on a new device. This varies between models.
•If the WiFi is disrupted, the heater will go offline and power off.

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•You can temporarily break the connection between the heater app by
switching the thermostat switch to ON. The LED indicator and beep will still
respond to changes in the app, but these will not be passed onto the heater,
which will simply heat when power is ON and stop when power is OFF.
•There are two ways to permanently break the connection between the
heater and the app.
Via the app, you can remove the heater by tapping the heater listing,
tapping the settings icon and scrolling down the menu to “Remove
Device”. You can either “Disconnect and wipe data” or just “Disconnect” if
you want the app to remember the heater’s settings if you connect it again.
Via the heater, you can break the connection by rapidly switching the
general power switch OFF and ON four or more times, taking not more than
5 seconds for each switch. Leave the heater ON and you should see the red
indicator light switching off, confirming the WiFi connection has been wiped.
5 | Using the App
NOTE – The Smart Life app is a constantly evolving third party system. The guide
below was correct at time of printing but may differ slightly from future versions.
5 – 1 | Home Overview
You can use the SmartLife app to control multiple devices. All devices are displayed
on the home screen with their status.
Possible statuses:
•Online – Switched Off
oRed light showing. Heater responds to app
but will not heat or follow programming
until it is switched on.
•Online – Switched On
oBlue light showing. Heater is heating.
oRed light showing. Heater is on standby.
•Offline
oDevice is turned off at wall or power
switch. It cannot be controlled by the app.

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5 – 2 | Control Interface
Tap the heater listing to go to the control interface.
Once you reach the heater’s control interface you can turn the panel off and on,
adjust set temperatures and access weekly programmer, timer and device settings.
NOTE:
•The heater will only heat if the set temperature is at least 0.5 °C above the
current room temperature. Turning the heater “ON” when the set
temperature is lower than room temperature will put the heater in standby
mode until the room temperature drops sufficiently.
•The panel will display a solid blue light on the receiver when it is heating.
•If the heater is online but not heating, a red light will display on the receiver.
•If the current room temperature on the app does not match the temperature
sensor, the sensor may have become disconnected. Reconnect as per steps
in section 3-2. Check whether the connection is successful by checking the
room temperature on the app matches the sensor.

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5 – 3 | Weekly Programmer
To set and engage the weekly programmer, tap the icon on the control
interface. You will only be able to do this when the heater is online and switched on.
•Tap the individual days to set their program. Set time, power ON or OFF and
temperature (ON only) and save.
•You can set unlimited heating periods a day.
•You can toggle individual periods ON / OFF within the day.
•Make sure you toggle the program to ON before returning to the interface,
otherwise the program will not run.
5 – 4 | Timer
To set and engage the timer function, tap the icon on
the control interface. You can only set the timer when the
heater is online and switched on. The timer sets the heater
to switch off after a set period of time. It is an alternative to
running the weekly program; the two cannot be run
concurrently.
•Toggle the timer ON.
•Choose a time period from 0-12 hours.
•Tap OK.

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5 – 5 | Device Settings
Tap to view and edit the heater’s settings.
•Heater Profile
oIcon – image displayed. Option to replace the
default with a photo from your device
oName – can be changed.
oLocation – option to add the heater to a
location, e.g. living room. Locations allow you
to control all devices in the same room with
the same commands. Locations can be set up
in the home management section of the app.
•Device Information – device ID, IP address, etc.
•Offline Notification – enable or disable.
•Device Sharing – share the heater with another SmartLife account, e.g. that
of a family member. Accounts are linked to mobile numbers or email
addresses and must be created before devices can be shared.
•Create Group – group devices together to control with the same commands.
•FAQ & Feedback – report issues or improvements to the app provider.
•Check Device Network – check the strength of the heater’s WiFi connection.
•Check for Firmware Update
•Remove Device – option to “Disconnect and wipe data” or simply
“Disconnect” if you want the app to remember the heater’s settings if it is
reconnected.
5 – 6 | Voice Integration
The SmartLife app is compatible with both Amazon Alexa and Google Home.
To connect, first download the SmartLife skill onto your Alexa or Google Home app.
You can then link your Alexa or Google Home app with your Smart Life app.
Depending on your device, your voice control app may discover your devices
automatically, or you may need to prompt it to do so.
Example commands:
•OK Google, turn on heater.
•Alexa, switch off heater.
•Alexa, set heater to 9 degrees.
•OK Google, switch heater to 25.

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Make sure you name the heater something that’s easy for you to say and for your
voice interface to understand!
You can find quick guides for both Google Home and Alexa in the SmartLife app's
FAQ section.
7 | Troubleshooting
Problem Possible Cause Action
Temperature
sensor not
pairing with
heater.
Pairing mode has timed out.
The receiver only stays in
pairing mode 3 minutes after
sounding the two beeps.
Turn the heater off and on again.
Wait for the two beeps then try
pairing again, following the
instructions in
3-2
.
Sensor is too far from the
receiver.
The maximum working distance
between the receiver and the sensor
is 5m. Bring the sensor closer to the
panel.
Battery level is low. Low
battery levels can prevent
pairing. This might be the
case if the low battery icon
is flashing.
Replace with fresh batteries and try
pairing again.
Heater will
not connect
to the app.
You are connected to a
5.0GHz WiFi band instead of
a 2.4GHz band.
See guidance on how to switch to a
2.4GHz band in the FAQ section of
the app.
Make sure you are following
the instructions for the right
mode.
If the heater LED flashes rapidly (two
times per second) it is in EZ mode.
Follow instructions in
4-2-6a
.
If the heater LED flashes slowly, it is
in AP mode. Follow instructions in
4-
2-6b
.
If one mode of connection does not
work, turn the heater off and repeat
the pairing process until the heater
flashes at a different rate.

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App status
does not
match
heater
status.
It can take a minute for the
heater to respond to the app
and vice versa.
This is normal. The speed of the
connection depends on network
factors.
Thermostat switch on
receiver is set to ON.
Switch the thermostat switch to OFF.
If the thermostat switch is ON, the
app commands will be passed to
the receiver but not to the heater, so
LED indicator and app status may
not match heater behaviour.
Heater is not
heating.
Set temperature is lower than
room temperature.
Go to section
5-2
to change set
temperature. You can also change
the temperatures set in the weekly
program by following section
5-3
.
Heater is not correctly
switched on.
Check all connection points:
•Heater plugged in
•Socket switched on
•General power switch ON
App is not
displaying
the correct
room
temperature.
Temperature sensor has
become disconnected.
Follow the steps above to reconnect
the sensor. Once connected, allow
at least a minute for the app to
update with the correct
temperature.
Temperature sensor is in a
location with
unrepresentative
temperature.
The sensor should be left in a
normal open room environment,
rather than inside a drawer, under a
blanket, in a pocket, etc. Do not
cover or touch the sensor.
If the temperature is too high, check
the sensor is not in a hot location –
e.g. near the heater, in direct
sunlight, close to hot water pipes. If
the temperature is too low, check
the remote is not in a cold location –
e.g. in a draught or by a window.