Ecostrad THERMAGLO User manual

Ratings: AC 220-240V, 50/60Hz,
2000w, Class I, IP55 Rating
Thermaglo
Carbon Infrared Heater
with Remote

Ecostrad_Thermaglo_V1.3_25062021 2
Symbols
Warning
This symbol indicates a hazard with an average risk level which, if not
avoided, could result in serious injury or death.
Warning of electrical voltage
This symbol indicates danger to the life and health of persons due to
electrical voltage.
Do not cover
This symbol located on the device indicates that it is prohibited to place
objects (such as towels, clothes etc.) above or directly in front of the device.
To avoid overheating and fire hazards, the device must not be covered.
Hot surface
This symbol located on the device indicates that its surfaces are hot during
and immediately after operation. Hot surfaces should not be touched:
danger of burns.
Observe instructions in manual
This symbol located on the device indicates that instructions in the operating
manual must be observed when installing and using the device.

Ecostrad_Thermaglo_V1.3_25062021 3
Contents
1 | About the Device
2 | Technical Information
3 | Warnings & Precautions
4 | Installation
4-1 Installation Restrictions
4-2 Fixings
4-3 Mounting Instructions
4-4 Installation with Stand
5 | Operation
5-1 Control via Heater
5-2 Remote Control
5-3 Insert Batteries
6 | Maintenance
7 | Cleaning
8 | Troubleshooting
9 | Warranty
10 | Disposal

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1 | About the Device
The ECOSTRAD THERMAGLO carbon infrared heater produces instant, comfortable
heat that feels like the warmth from the sun. These robust and weatherproof
heaters are designed for domestic and commercial heating applications within
indoor and outdoor areas.
2 | Technical Information
Voltage 220-240V AC / 50-60 Hz
Wattage
2000W
Dimensions (WxHxD) 900x130x89.5mm
Weight 2.9kg
3 | Warnings & Precautions
Read these instructions carefully before using or installing the heater. Retain the
manual in the vicinity of the heater for future reference. The manufacturer cannot
be liable for damages caused by failure to observe these instructions.
Warning
This infrared heater is designed for safe operation. Nevertheless, installation,
maintenance and operation of the heater can be dangerous if performed
incorrectly. Observing the following procedures will reduce the risk of fire,
electric shock, and injury to persons, and will keep installation time to a
minimum.
1. Carefully read the safety instructions before using this heater.
2. Remove the unit from its packaging and check to make sure it is in good
condition before using.
3. Do not let children play with parts of the packaging (such as plastic bags).
4. Check household voltage to ensure it matches the heater’s rated specification.
5. Ensure the heater is plugged into a suitable socket, one that is earthed and
tested for outdoor use.
6. Position the appliance with the mains plug in an accessible position
and avoid the use of an extension cables as they may overheat and
create a fire risk.

Ecostrad_Thermaglo_V1.3_25062021 5
7. If an extension cable is used, ensure you select a cable which is rated
to support the heater’s load. Extension cables that are rated too low to
support the combined power of the appliances plugged into them can
overheat and pose a fire risk.
8. Check the plug and power cord carefully before use to make sure they are not
damaged.
9. Do not operate the heater if it has a damaged cord or plug, if it has
malfunctioned, or been dropped or damaged in any manner. Disconnect from
the power outlet and have the heater inspected by a qualified
electrician before reusing.
10. Before unplugging the power cord, be sure to turn off the power. Always
ensure your hands are dry when operating the unit to prevent electric shock.
11. Do not use the heater near flammable objects such as furniture, pillows,
bedding, paper, clothes, etc. Curtains must be kept at least 1m from the front of
the heater, although for safety, any curtains or drapes should be kept toward
the heater’s rear or sides. Do not point the heater toward flammable objects.
12. Do not operate the heater within the immediate vicinity of a bath or swimming
pool or any source of liquid.
13. To protect against electric shock, do not immerse the cord or plug in
water or any other liquid.
14. Do not insert or allow foreign objects to enter any ventilation openings, as this
causes damage to the heater and increases the risk of fire or an electric shock.
15. Always unplug the heater when not in use.
16. Do not allow the cord to overhang any counter top where it can be easily
pulled by children.
17. Do not put fingers or foreign objects into the grill while in operation.
18. Do not leave the appliance unattended when in use.
19. This heater is not intended for use in bathrooms, laundry rooms and similar
indoor locations. Never install the heater in a location where it may fall into a
bathtub or other water container.
20. The heater has hot, arcing or sparking parts inside. Do not use the heater in
areas where gasoline, paint, or flammable liquids are used or stored.
21. No liability can be accepted for any damage caused by non-compliance with
these instructions or any other improper use or mishandling.
22. Use this heater only as described in this manual. Any other use not
recommended by the manufacturer may cause fire, electric shock,
or injury to persons.
23. This appliance is not intended for use by persons (including children) with
reduced physical, sensory or mental capabilities, or by inexperienced persons
unless they have been given supervision or instruction concerning the use of

Ecostrad_Thermaglo_V1.3_25062021 6
the appliance by a person responsible for their safety. Children and vulnerable
people should be supervised to ensure they do not play with the appliance.
24. Extreme caution is necessary when the heater is used in the vicinity of children
or invalids.
25. If the supply cord is damaged in any way, it must be replaced by the
manufacturer or its service agent or a similarly qualified person in
order to avoid a hazard.
26. To prevent the overheating of this appliance, keep the air inlets and outlets
clean and free of anything that may cause blockage. Check all inlets and
outlets from time to time to ensure they are clear of any dirt or dust
accumulation. Do not cover.
27. Parts of the heater may exceed 200 °C. Contact with the heating
tube, reflector, or metal parts near the heating tube, may cause severe burns.
Do not let bare skin come into contact with the hot surfaces of the heater.
28. Never place hands under the heating elements. Always allow the heating
element to cool for at least 10 minutes before touching the heating
tube or any adjacent parts.
29. This product contains recyclable materials. Do not dispose of this product with
regular household waste. Please contact your local authority for collection and
disposal information.
4 | Installation
4 – 1 Installation Restrictions
1. This heater should be installed by a competent
person – i.e., a qualified electrician.
2. Always disconnect the heater from the electrical
supply and allow it to cool before installation.
3. For both wall and ceiling mounting, the lowest
part of the heater must be located at or above a
minimum height of 1.8m from ground level, so
that the heater cannot be touched when in
operation.
4. The heater should be angled between 135° and
180° from the mounting surface.
5. Keep the supply cord away from the body of the
heater, which will get hot during use.
6. Do not run cord under carpeting. Do not cover cord with throw rugs, runners,
or similar coverings. Do not route cord under furniture or appliances. Arrange
cord away from high traffic areas and ensure it will not be tripped over.
Wall Mounted Installation

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7. Do not install the heater on a flammable surface.
8. The heater should be mounted a minimum
of 0.5m away from the ceiling and adjacent
walls.
9. The heater must be kept a minimum of 1m
away from people, animals, and flammable
materials such as wood, cardboard and
cloth.
10. If the heater is to be used outside, a
weatherproof outlet is recommended.
11. Before drilling, ensure that there are no
wires or water pipes in the area where the
heater is to be installed.
12. The heater must be installed on the
mounting bracket provided.
4 – 2 Fixings
Before beginning installation, check that all fixings are supplied.
4 – 3 | Mounting Instructions
Important – Ensure the cable is well secured so that it does not trail into the
heated area or come into contact with the reflector. The cable can be fixed to the
metal mounting bracket behind the heater with plastic zip ties.
The mounting bracket provided with the heater has been specifically designed to
allow the product to be fitted to a wall or ceiling. Before drilling the holes for the
wall or ceiling mount, please ensure that the surface is solid and that there are no
hidden water pipes or electrical wires. The heater must be installed no less than
0.5m from any side walls and no less than 1.8m from the floor.
Key Fixing Description Qty
1 Bracket L-shaped 4
2
Bolt
M6mm*60mm
4
3
Screw
M5mm*10mm
4
4 Wing Nut M6mm 2
5 Washer Ø6mm*1mm 2
6
Screw
M6mm*12mm
2
Ceiling Mounted Installation

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Tools Needed:
•Pencil
•Hammer
•Spirit level
•Screwdriver
•Power drill and drill bits
1. Fasten the brackets (1) together
using the screws (6), washers (5)
and wing nuts (4). (See Fig 1-2).
2. Line up the brackets with the wall or
ceiling and mark the location of the
four outer holes. Drill holes at the
marked locations and fit the bolts
(2) into the holes.
3. Thread the brackets over the bolts
and fix securely to the mounting
surface.
4. Fasten the heater securely to the
brackets using the screws (3).
5. The brackets can be used to adjust
the angle of the heater. Adjust the
heater angle by loosening the wing
nuts and tighten the bolts again
when the desired angle is reached.
4 – 4 | Installation with Stand (Optional)
The heater can be purchased with an optional stand. Fit the heater on the stand as
per the instructions below. (Fittings supplied with stand. Stand sold separately.)

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5 | Operation
5 – 1 | Control via the Heater
The remote control is required for full access to
the Thermaglo’s control features. However,
basic functions can be activated by pressing the
switch on the right side of the heater.
This switch toggles the heater through the states
in the table opposite.
There is also a master power switch at the base of the heater.
5 – 2 | Remote Control
All Ecostrad Thermaglo heaters and their remote controls have
the same frequency, allowing multiple heaters to be controlled
with one remote.
1. Power – Turns the heater on and off.
2. Up – Use to increase timer and heat level.
3. Down – Use to decrease timer and heat level.
4. Timer – Press this button then use the up and down keys
to set a timer. Available in hourly intervals from 0H to
24H.
5. Heat Level – Press this button then use the up and down keys to adjust the
heat level. L1 = 800W, L2 = 1200W, L3 = 1600W, L4 = 2000W.
5 – 3 | Insert Batteries
The remote requires 2 x AAA alkaline batteries for operation.
1. Reverse the remote and remove the battery cover.
2. Insert the batteries according to their polarity as indicated in the battery slot.
3. Replace the battery cover.
Ensure expired batteries are replaced with batteries of the same type, or the
remote may not function properly. If the heater is due to be out of use for a long
period, remove the batteries to prevent leakage into the electronics. Do not allow
water or other liquids to infiltrate the remote control.
State Display
Heat Level 1 (800W) L1
Heat Level 2 (1200W) L2
Heat Level 3 (1600W)
L3
Heat Level 4 (2000W) L4
Standby
- -
Off (blank)

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6 | Maintenance
Careful and regular maintenance of the heater according to the instructions below
is required to maximise the longevity and efficiency of your appliance.
•Check the cleanliness of the heater at least once a month. If needed, follow
the cleaning instructions below. If the heater is being used in a dusty
environment, the number of checks should be increased.
•Check the reflector, grille and frame for deformation visually while cleaning
the appliance. If deformity is found, consult a qualified technician.
•Check the power cable and plug visually while cleaning the appliance. In
case of any deformation, consult a qualified technician.
The heater should be switched off and unplugged from the socket if:
•You intend not to use the heater for a prolonged period of time.
•You want to change the location of the heater.
•Cleaning or maintenance is being conducted.
7 | Cleaning
Regular and careful cleaning will keep your heater operating efficiently for many
trouble-free years.
1. Unplug the heater power cable and wait for the heater to cool down
before cleaning your appliance. This is essential for your safety.
2. The heater’s outer casing may be cleaned with a soft, damp cloth. You may
use a mild detergent if necessary. CAUTION: do not let liquids enter the
heater.
3. After cleaning, dry the unit with a soft cloth.
4. Do not use alcohol, petrol, abrasive powders, furniture polish, or rough
brushes to clean the heater. This may cause damage or deterioration to the
surface of the heater.
5. Do not immerse the heater in water to clean.
6. Wait until the unit is completely dry before next use.
7. Store the heater in a cool, dry location when not in use to prevent dust and
dirt build up. Use packaging carton to store.
NOTE –damage incurred by use of your heater in an unclean state is not covered
by the warranty. Products returned in a dirty state will not be refunded or replaced.

Ecostrad_Thermaglo_V1.3_25062021 11
Warning
•Always disconnect the heater from the electricity supply and allow it to cool
before beginning work on it.
•If the heater has collected dust or dirt inside the casing or around the
heating element, the unit must be cleaned by a qualified service agent. Do
not operate the heater in this condition. The only user maintenance
required is cleaning of the heater’s external surfaces.
•Do not touch the heating element with bare fingers, as residue from touch
could affect the lifespan of the lamp. If the bulb is accidentally touched,
remove the finger marks with a soft cloth moistened with mentholated spirit
or alcohol.
•Do not attempt to repair or adjust any electrical or mechanical functions on
this heater.
•The heater contains no user serviceable parts. Should the product suffer
damage or breakdown, it must be returned to the manufacturer or its
service agent to avoid hazard. This includes damaged supply cords.
8 | Troubleshooting
If the device is not heating, follow the steps below:
1. Check if the power cord is plugged into an electrical outlet. If not, plug in.
2. Check if there is power supplied to the socket. If not, restore.
3. Check for error codes on the display.
Error Code Cause Fix
E1
Control unit has
overheated
Check installation clearances and re-position
heater in a safe, ventilated location.
Normal display
but no heat
Bulb is
damaged
Contact retailer to arrange replacement unit.
9 | Warranty
The Ecostrad Thermaglo is supported by a 2-year guarantee covering the heater
body and all electronic components, including the bulb. Within the stated period,
starting from the date the customer receives their unit, Ecostrad guarantee to repair
or replace the unit where a fault is due to defects in materials or manufacturing.
The warranty does not cover any defect arising from damage, negligence, usage
outside the product’s intended purpose or fair wear and tear. The warranty is only

Ecostrad_Thermaglo_V1.3_25062021 12
valid when the unit has been operated in accordance with all conditions specified in
this manual. The warranty will be void if the heater has been covered, used with an
external controller, tampered with or opened in any way, or if the ratings label has
been removed.
The warranty does not cover failures and faults due to force majeure, accidental
damage, mishandling, transporting the device, external impact, chemical agents or
atmospheric phenomena, incorrect use of the device, use of the device when dirty,
faulty electrical installation on the part of the purchaser, or problems caused by the
device being handled by persons not authorised by Ecostrad. Photographs of the
installation may be required to determine correct placement. If the unit has been
hardwired, an invoice may be required to confirm the work was carried out by a
qualified professional. Ecostrad cannot accept responsibility for damage, loss or
injury caused by incorrect installation, maintenance, cleaning or covering the
device.
The warranty is a contract with the original purchaser and does not transfer if the
unit is re-sold, gifted or inherited. Proof of purchase, including order number and
order confirmation or invoice, will be required if a claim is made.
The warranty covers only the model of heater shown on the purchase invoice. The
warranty covers the repair or replacement of the defective product only and
Ecostrad shall have no liability for installation costs or consequential losses however
incurred. The unit is sold as a DIY product; whilst hardwiring is permitted within the
terms of the warranty – provided evidence can be produced that the work was
performed by a qualified installer – no compensations will be offered for the
installer’s costs in the event of a claim.
Claims must be made with the establishment where the device was purchased. This
warranty does not affect the customer’s consumer rights.
10 | Disposal
The icon with the crossed-out waste bin on electrical or electronic
equipment stipulates that this equipment must not be disposed of with
household waste at the end of its life. You will find collection points for
free return of waste electrical and electronic equipment in your
vicinity. The addresses can be obtained from your local authority.
The separate collection of waste electrical and electronic equipment enables the
re-use, recycling and other forms of recovery of waste equipment, and prevents
any negative effects for the environment or human health caused by the disposal of
hazardous substances potentially contained in the equipment.