Elkay Smartwell DSSW1808FSC Installation instructions

Smartwell™Beverage Dispenser
DSSW1808FSC
Use and Care
Beverage Dispenser
WARNING
Read the instructions in this manual and retain for future reference.

Elkay Manufacturing Company 2 Use & Care Manual (1000005507 Rev D)
1. General Information
WARNING
Carefully read,
understand, and
follow all the
instructions in this manual before using the product.
Improper use of this product could cause a dangerous
situation resulting in personal injury or death.
NOTICE
Failure to follow these instruc-
tions could also cause a situa-
tion that results in water damage, or other damage to
oors, walls, pipes, or electrical wiring.
1.1 Use and Care Manual
Read all instructions carefully and familiarize yourself
with the various parts of this product BEFORE using or
servicing this unit.
This manual contains operating instructions and daily
care instructions. The Elkay Smartwell is a ltered water
dispenser that gives users the option to create their own
custom beverages on demand.
Followed carefully, these instructions will result in an
easy, trouble-free use of this Elkay Manufacturing
Company (Elkay) product.
Any deviations, additions, or deletions from the
described methods, without the prior written approval of
our Smartwell Care department, will void the warranty
covering this product.
1.2 Features
• CUSTOMIZED BEVERAGES: Still or sparkling water.
Single or mixed fruit avors with natural sweetener,
electrolytes, vitamin C, or caffeine enhancements.
• BEVERAGE COMBINATIONS: With more than 100
beverage combinations, there is something to delight
and satisfy everyone.
• TOUCH SCREEN INTERFACE: Users can create
beverages and view nutritional information. Staff can
save time maintaining units through the touch screen.
• ONLINE PORTAL: Staff can conveniently monitor
units, maintain notications, and manage rell orders
– all from their computer, smartphone, or tablet.
• SINGLE-USE BOTTLES SAVED: The on-screen
Green Ticker counts the number of disposable,
single-use plastic bottles saved from waste by using
reusable cups and bottles.
• ECO-FRIENDLY: A single pouch provides up to 300,
8-oz. beverages thus reducing waste by eliminating
single-use plastic bottles and aluminum cans.
• HEALTHY HYDRATION: A healthy alternative to
sugary beverages; provides ltered water, with natural
avors and enhancements, all with zero calories.
• SMART REFILL: Connected unit tracks usage and
sends reports when avors, enhancements, lter, or
CO2tank need replacing.
• SAVE MONEY, SPACE, TIME: Save the cost of
purchasing single-serve beverages. Save storage
space and time involved with transporting and
organizing prepackaged beverages.
Contents
1. General Information........................2
1.1 Use and Care Manual ...................2
1.2 Features .............................2
1.3 Serial Number Location .................3
1.4 Contact Information.....................3
1.5 Notice of Changes .....................3
1.6 Disclaimer ............................3
2. Safety ...................................3
2.1 General ..............................3
2.2 Safety Alert Symbol and Signal Words ......3
2.3 Safety Signal Words ....................3
2.4 Personal Safety........................4
3. Set Up Instructions ........................5
3.1 Initial Settings .........................5
3.2 Change Date and Zone Setting: ...........6
3.3 Dispensing the Selected Beverage.........7
4. Daily Operation ...........................8
4.1 Replacing a Pouch .....................8
4.2 Configuring the Pouch Slots ............10
5. Cleaning ................................12
5.1 Supplies ............................12
5.2 Preparation .........................12
5.3 Cleaning ............................13
5.4 Sanitize .............................14
5.5 Replace Pouches .....................14
5.6 Final Steps ..........................14

Use & Care Manual (1000005507 Rev D) 3 Elkay Manufacturing Company
1.3 Serial Number Location
Please use the serial number located on the back of the
unit in the upper left corner. Use this serial number when
contacting Elkay with questions concerning this product.
504
1.4 Contact Information
Contact your dealer or lease provider if you have any
questions relating to the installation or operation of this
unit, or if there are damaged or missing parts.
If your dealer or lease provider cannot answer
your questions, contact Elkay Smartwell Care at
[e-mail] or 866.699.4507
Write Dealer / Lease Provider Contact Above for Future Reference
1.5 Notice of Changes
The information, specications, and illustrations in this
manual are based on the information that was available
at the time this material was written and can change at
any time.
1.6 Disclaimer
The information contained in this manual is given free of
charge. This information is based on reliable data and is
intended for people with the knowledge to install use and
care for this product at their own discretion and risk. Elkay
assumes no responsibility for results obtained or damage
incurred from the use of this material either in whole or in
part by the buyer.
2. Safety
THINK
SAFETY!
Think Safety
Before performing any work, read and
understand the safety instructions in
this manual.
2.1 General
The Elkay Manufacturing Company (Elkay) cannot
anticipate every possible circumstance that might involve
a potential hazard during the use or maintenance of this
product. The warnings and instructions in this manual
are, therefore, not all-inclusive. If a tool, procedure, or
work method that is not specically recommended by
Elkay is used, you must be satised that it is safe for
yourself and others. You should also make sure that the
product will not be damaged by the methods you choose.
Most work-related accidents are caused by failure to
observe basic safety rules or precautions. An accident
can often be avoided by recognizing potentially
hazardous situations before an accident occurs. As you
install, use, or maintain this product, you must be alert to
potential hazards. You should also have the necessary
training, skills, and tools to perform any installation or
maintenance procedure.
2.2 Safety Alert Symbol and Signal Words
The safety alert symbol is used to alert you to
potential hazards. The hazards are identied
with this safety alert symbol along with a signal
word such as "WARNING" or "CAUTION".
Signal words help focus your attention on potential
hazards. The signal words used in this manual
are WARNING, CAUTION, NOTICE, SAFETY
INSTRUCTION, and Note. The safety messages must
be followed to prevent personal injury or death as well as
prevent product damage.
2.3 Safety Signal Words
WARNING
Indicates a potentially
hazardous situation which,
if not avoided, could result in death or serious injury.
CAUTION
Indicates a potentially
hazardous situation
which, if not avoided, may result in minor or
moderate injury.
NOTICE
Indicates that equipment or
property damage can result if
instructions are not followed.
SAFETY
INSTRUCTIONS Safety instructions (or
equivalent) signs indicate
specic safety-related instructions or procedures.

Elkay Manufacturing Company 4 Use & Care Manual (1000005507 Rev D)
2.4 Personal Safety
WARNING
These warnings indicate a
potentially hazardous
situation which, if not avoided, could result in serious
injury or death. Follow all instructions related to the
use and care this product (unit).
Personal Protection
Be sure to use all personal protective
equipment, such as safety glasses and
protective gloves, whenever necessary, to ensure
your own safety.
To avoid eye injury, always wear protective
glasses with side shields when working
near CO2tanks and lines. Also, make sure
no one else can be injured by escaping CO2gas
should a hose or tting break.
Shock and Electrocution Hazards
Contact with live electricity can cause serious
bodily injury and in some cases, death.
Do not touch any electrical device with wet hands
or allow water to come into contact with electrical
devices. Water will conduct electric current to
create a short circuit, resulting in injury or death.
DO NOT create a short circuit between a
source of electricity and a liquid by being in
contact with both simultaneously.
Pressurized Vessel Hazards
As with personal protections follow all of the
safety recommendations from the supplier of
the CO2tank such as but not limited to:
A carbon dioxide cylinder is a pressure
vessel and therefore has explosive
capabilities.
Due to the possibility of an explosion
which could result in personal injury or
property damage, never allow carbon
dioxide cylinder and its contents to reach a
temperature exceeding 115° F.
If a CO2gas leak is suspected, particularly
in a small area, immediately ventilate the
contaminated area before attempting to
repair the leak. People exposed to a high
concentration of CO2gas will experience tremors
which are followed rapidly by loss of
consciousness and suffocation.
Do not drop a CO2 cylinder or strike
it a foreign object. Protect cylinders
from damage. Use a suitable hand
truck to move cylinders; do not drag, roll, slide,
or drop.
Both lled and empty cylinders should be
stored indoors in a cool, dry, ventilated
location away from any source of heat.
Chain or secure the cylinders in an upright
position when in use or storage. Store full and
empty cylinders separately.
Never lay the cylinders on its side. Liquid
CO2entering the gas regulator may cause
problems (rupture the tank or gas line) due
to rapid expansion of the liquid CO2. The gas
regulator could freeze up, preventing the
regulator from shutting down, allowing CO2 to
continue to ow from the cylinder.
Gas cylinders must only be transported on an
open back utility truck that is separate from the
main body of the vehicle. Do not transport CO2
tanks in the passenger compartment of a vehicle.
CAUTION
These cautions indicate a
potentially hazardous
situation which, if not avoided, may result in minor or
moderate injury. Follow all instructions related to
installation and/or maintenance of this product.
Personal Protection from CO2Gas
Follow all safety recommendations from supplier
of the CO2tank, such as but not limited to:
Indirect eye contact with CO2gas may
cause mild irritation. Direct eye contact
with the liqueed gas can freeze the eye
causing permanent eye damage or blindness.
CO2gas (carbon dioxide) displaces oxygen.
Make sure there are no CO2gas leaks in
any part of the Smartwell beverage system.
Direct contact with the liqueed gas can
chill or freeze the skin (frostbite).
Lifting Hazard
Use two people to move the unit. The
Smartwell unit can weigh up to 200 lbs.
Tripping Hazard
Personal injury can result from tripping over
power cords, tools, or other installation items.
DO NOT leave items lying around the work area.
Use Proper Tools
Always use proper tools which are in good
working condition during the installation of the
product.

Use & Care Manual (1000005507 Rev D) 5 Elkay Manufacturing Company
3. Set Up Instructions
3.1 Initial Settings
If the unit was unplugged or disconnected for a long
period of time, it may need to be set up again. Follow
these steps to connect it to the Internet, con rm the
Date/Time for reporting, and install pouches, if needed.
Skip any of these steps in the process if they are not
applicable.
1. If not already connected, connect an Internet router's
Ethernet cable to the Smartwell or connect the unit to
the Internet through the Wi-Fi extender as described
in the next step.
452
2. If necessary, connect the unit to the supplied Wi-Fi
extender.
a. Plug a Wi-Fi extender into an AC receptacle near
the unit.
51
3
b. Plug an Ethernet cable into the back of the unit and
into the Wi-Fi extender.
514
c. Follow the manufacturer's directions for setting up
the unit. The remaining setup will occur during this
setup process.
3. Turn the main power switch ON.
399
4. The Boot Up screen will appear.

Elkay Manufacturing Company 6 Use & Care Manual (1000005507 Rev D)
5. Con rm the unit is connected to the Internet. If the unit
is not connected, touch the Internet symbol in the upper
right corner of the screen to access the Sign In screen.
Enter 0101 and press the Sign In button.
6. From the admin screen, press the Set Up button and
then select the Set Up Wi-Fi button.
7. Wi-Fi Netgear adapter Ext2700 will open. Follow the
Wi-Fi Extender manufacturer's directions to set up the
Wi-Fi extender. The screen will return to the Set up
screen.
3.2 Change Date and Zone Setting:
1. Touch the Internet symbol in the upper right corner of
the screen to access the Sign In screen. Enter 0101
and press the Sign In button.
2. From the admin screen, press the Set up button and
then select the Date and Time setting.
3. Depending on whether or not the unit is connected to
the Internet, one of the following screens will appear.
— The left-hand screen will appear if the unit is not
connected to the Internet. Manually enter the time
and date and press the Save button.
— The right-hand screen will appear if the unit is
connected to the Internet. Select the time zone and
press the Save button.

Use & Care Manual (1000005507 Rev D) 7 Elkay Manufacturing Company
4. Once the Save button is pressed, the Thank You
screen will appear.and will return to set up menu.
3.3 Dispensing the Selected Beverage
1. If the Smartwell unit has
been inactive for more
than 10 seconds, the
following screen appears.
Simply touch this screen
in any location to display
the Home screen.
2. From the Home screen make the desired selection.
a. Still or Sparkling.
b. Select up to two available  avors.
c. Select up to two available enhancements.
a.
b.
c.
3. Touch and hold the PRESS button to begin dispensing
the selection. The PRESS button will change to HOLD.
4. While the unit is dispensing a beverage, the HOLD
button will continue to be displayed. Stop touching the
HOLD button to stop dispensing.
5. For nutritional facts on the selections that are made,
press the Nutrition Facts button. Press the "X" to
return to the Home screen.

Elkay Manufacturing Company 8 Use & Care Manual (1000005507 Rev D)
6. If the Smartwell unit has
been inactive for more
than 10 seconds, the
Sleep screen appears.
Simply tap this screen
to return to the Home
screen.
4. Daily Operation
NOTICE
Do not allow this unit or its
contents to be exposed to
freezing temperatures.
4.1 Replacing a Pouch
The unit is factory preset for the location of the startup.
Note: A small amount of citric acid is injected into each
drink. This citric acid acts as a  avor enhancer, so
each drink gives you the best experience and true
fruit  avor.
The beverage dispenser holds eight pouches.
— One slot for the Citric Acid pouch.
— Four slots for the selected  avor pouches.
— One slot for the Sweetener pouch.
— Two slots for selected enhancements.
CAUTION
Flavor and enhancement
pouches have expiration
dates. The pouches are clearly marked with date
codes and should be checked before placing
pouches into the beverage dispenser. Using outdated
pouches (food products) could cause some people to
become sick.
Daily status reports summarizing all low and empty
consumables are sent to customers via email.
Noti cation settings and users can be managed through
the Smartwell customer portal.
The pouches should be stored in a cool, dark, dry place
between 60° and 85°F (15° and 30°C).
Each pouch comes with the pump and the  avor
dispenser nib connected to it.
1. Unlock and open the hood of the unit.
2. Locate the pouch or pouches that need to be replaced.
3. Remove the pouch.
a. Pull pump straight up off of smartwell anchoring
point.
b. Remove the  avor dispenser tube and nib from the
dispenser manifold.

Use & Care Manual (1000005507 Rev D) 9 Elkay Manufacturing Company
c. Unhook the pouch from the hanger.
d. Hang the new pouch onto the correct slot location
hangers.
Note: The new pouch should be reinserted into the
same location as the old one. If a new avor
or a new position is desired, then the avor
display screen must be updated.
4. Clean the manifold and surrounding areas before
inserting the pump or nib.
5. Orient pump so that the pump side clip aligns over the
anchoring point on the unit, then press the pump down
rmly onto the pump drive holder. Once the pump clips
have clicked, the pump is securely fastened.
6. Insert the nib on the avor dispenser tube into any
opening in the dispensing manifold, pressing rmly to
ensure it is fully inserted.
47
8
CAUTION
Pinch Point
Close the Hood
Always grasp the lower left and right corners of the
hood when closing. Never close the hood by
pressing down from the top of the hood. There is
potential to pinch your ngers between the top and
front panels of the hood (arrows) when closing.
7. Close the hood.
576
8. Update the pouch locations using Home screen to add
and prime each new pouch.
9. The unit is ready for use.
Pump Drive
Holder
Pump

Elkay Manufacturing Company 10 Use & Care Manual (1000005507 Rev D)
4.2 Configuring the Pouch Slots
1. From the Home screen, touch the upper right-hand
corner of the display to access the Sign In screen.
Enter 0101 and press the Sign In button.
2. The admin screen will appear.
a. The progress bar indicates the remaining liquid
inside each pouch. The color indications are green,
yellow, red and grey.
b. Pressing on any of the eight SLOT buttons brings
up three choices for that slot: Replace Pouch,
Change Pouch, or Empty Slot.
3. The Replace Pouch is selected when a replacement
pouch of the same  avor is placed in the same slot.
a. In this example, place a new coconut pouch in
SLOT 1 and then press Replace Pouch.
b. Place a cup under the dispensing nozzle.
c. Choose the best by date and save. Then con rm.
d. Press the Prime button. The Priming screen will
appear and the priming process will begin which
will take up to 10 seconds to complete.
e. Once priming is complete, the admin screen will
reappear ready for the next selection. If there are
no further changes, press the back arrow, and the
home screen will appear.
4. The Change Pouch option is selected when a
replacement pouch is being changed with a different
pouch.
a. In this example, place a new Black cherry pouch in
SLOT 1 and then press Change Pouch.
b. The Flavor Selection screen will appear. In this
case, select Black cherry or whichever pouch is
being added.
c. Place a cup under the dispensing nozzle.

Use & Care Manual (1000005507 Rev D) 11 Elkay Manufacturing Company
d. Choose the best by date and save. Then con rm.
e. Press the Prime button. The Priming screen will
appear and the priming process will begin which
will take up to 10 seconds to complete
f. Once priming is complete, the admin screen will
reappear ready for the next selection. If there are
no further changes, press the back arrow, and the
Home screen will appear.
5. The Empty Slot button is selected when a pouch is being
eliminated from that slot without a replacement.
a. In this example, remove the existing cocount pouch
from SLOT 1 and then press the Empty Slot button.
b. The Thank You screen will appear showing that
coconut has been removed from SLOT1. Press the
OK button.
c. The admin screen will reappear. If there are no
further changes, press the back arrow and the
Home screen will appear.

Elkay Manufacturing Company 12 Use & Care Manual (1000005507 Rev D)
5. Cleaning
We recommend following these procedures weekly.
CAUTION
Wipe up liquid spills
immediately to prevent
slipping or falls.
5.1 Supplies
• Mild soap
• 3% hydrogen peroxide
• Soft-bristled brush
• Clean, dry towels
• Protective gloves
NOTICE
Do not use caustic
chemicals such as bleach,
lime removers, all-purpose cleaners, or harsh
abrasive pads such as steel wool.
5.2 Preparation
1. With the power OFF, open the hood and bottom door.
2. Wash your hands with hot water and soap.
3. Remove each existing pouch from the unit.
a. Remove pump by pulling pump straight up off of
smartwell anchoring point.
b. Take note of the location of each pouch. The
pouches must be reinserted in the same location
after cleaning is complete.
c. Remove the pouch from the hanging hooks and
then pull the nib out of the manifold. Make sure
to grip the nib (metal end) away from dispense
opening to limit the chance of contamination.
4
78a
d. Set the pouch aside, taking care to ensure the nib
and pump are placed on a clean, dry cloth.
e. Repeat this step for all the pouches in the unit.

Use & Care Manual (1000005507 Rev D) 13 Elkay Manufacturing Company
5.3 Cleaning
1. Put on protective gloves.
2. Using mild soap and a damp cloth, wipe down the
following areas. Use the soft-bristled brush to address
any stubborn residue and then wipe clean with the
soapy cloth.
a. Start with the manifold inside the hood, and the
nozzle area above the alcove. Also, clean the area
under the hood.
4
8
2
b. Remove the grate from the dispense tray, wash it
with warm soapy water, and set it aside. Wash the
alcove area thoroughly.
577
4
83a
483
c. Remove the reservoir from the bottom cabinet and
wash it with warm soapy water.
488a
d. Wipe all surfaces with a clean, damp cloth to
remove any soap residue. Then dry thoroughly with
a new, dry cloth.

Elkay Manufacturing Company 14 Use & Care Manual (1000005507 Rev D)
5.4 Sanitize
1. Sanitize the following areas of the Smartwell using
3% hydrogen peroxide and a fresh, clean, dry cloth.
Before starting, put on a clean pair of gloves.
a. Start with the top of the manifold inside of the hood.
b. Wipe the area around the nozzle.
c. Wipe the remaining surfaces on the inside of the
hood.
d. Finish by wiping the dispense alcove and the grate.
2. Replace grate and reservoir.
3. Close and lock the bottom door.
5.5 Replace Pouches
1. Reinstall the removed pouches.
a. If no new pouches are needed, reinstall each
pouch back into its original location by hooking it
on the hanger, then clipping the pump onto the
anchoring point on the pump drive ensuring the
pump audibly clicks into place. Insert the nib into
the manifold (making sure to grip nib away from
dispense opening to avoid contamination). Press
rmly to ensure the nib is fully inserted. Continue to
section "5.6 Final Steps".
b. If new pouches are required, proceed to the next
step.
2. Replace the pouches.
a. If a new pouch is needed, request a replacement
pouch from the site manager and install it in the
respective vacant slot.
b. Orient pump so that the pump side clip aligns
over the anchoring point on the unit, then press
the pump down rmly onto the pump drive. Once
the pump clips have clicked, the pump is securely
fastened.
c. Access the Admin Login screen by tapping the
Wi-Fi symbol in the top right corner of the Home
screen.
d. Enter the Admin code (0101 default) provided
by the site manager to access the Pouch
Replacement screen.
e. Select the desired slot to update and follow the
on-screen prompts for:
1) Pouch(es) replacement with no change to avor
or enhancement in the slot,
2) Pouch(es) change with new avor or
enhancement in the slot, or
3) Slot is empty when no pouch is inserted.
3. Select the priming function to prepare the
concentrated liquid for dispensing.
4. Once all pouches are installed, conrm all the pumps
are functioning (motors are rotating).
5. With the lid open, select avors/enhancements and
dispense drink combinations to ensure the pouch in
each slot is being dispensed.
5.6 Final Steps
1. Clean the outside surface of the front and side panels.
2. Clean the Touch Screen using a mild lens cleaner and
soft of microber cloth. Gently wipe the touch screen
to ensure all ngerprints and smudges are removed.
3. Put the cleaning supplies away.
4. Remove and dispose of the gloves.
CAUTION
Pinch Point
Close the Hood
Always grasp the lower left and right corners of the
hood when closing. Never close the hood by pressing
down from the top of the hood. There is potential to
pinch your ngers between the top and front panels of
the hood (arrows) when closing.
5. Close the hood.
576

Use & Care Manual (1000005507 Rev D) 15 Elkay Manufacturing Company
Notes

1000005507 Rev. D - (5/21)
1333 Buttereld Road, Suite 200
630.574.8484 | elkay.com
©2020 Elkay Manufacturing Company