Eltron PRIVILEGE P500 User manual

User’s Manual No. 980179-001 Rev. A
1997 Eltron International Inc.
User’s Guide
P500 and P600

FOREWORD
This manual contains installation and operation information for the Privilege Series card printers
manufactured by Eltron International Incorporated, Simi Valley, California.
RETURN MATERIALS AUTHORIZATION
Before returning any equipment to Eltron for in-warranty or out-of-warranty repair, contact Re-
pairAdministrationforaReturnMaterialsAuthorization(RMA)number.Repacktheequipmentin
the original packing material and mark the RMA number clearly on the outside. Ship the equip-
ment, freight prepaid, to the address listed below:
Eltron Repair Administration, USA
41 Moreland Road
Simi Valley, CA. 93065
Phone: [phone]
FAX: [phone]
Label Printers: Card Printers:
Eltron International, Europe Eltron International, Europe
Eltron House Zone Indutrielle, Rue d'Amsterdam
Molly Millars Lane 44370 Varades, France
Wokingham RG41 2QZ England Phone: [phone]
Phone: [phone] FAX: [phone]
FAX: [phone]
COPYRIGHT NOTICE
This document contains information proprietary to Eltron International Incorporated. This docu-
ment and the information contained within is copyrighted by Eltron International Incorporated
and may not be duplicated in full or in part by any person without written approval from Eltron.
While every effort has been made to keep the information contained within current and accurate
as of the date of publication, no guarantee is given or implied that the document is error-free or
thatitisaccuratewithregardtoanyspecification.Eltronreservestherighttomakechanges,forthe
purpose of product improvement, at any time.
TRADEMARKS
Privilege, Privilege P500 and Privilege P600 are service marks. Privilege Card is a trademark of
PrivilegeCard,S.A.,asubsidiaryofEltronInternationalIncorporatedandEltronisatrademarkof
Eltron International Incorporated. Windows and MS-DOS are registered trademarks of Microsoft
Corp. All other marks are trademarks or registered trademarks of their respective holders.
980179-001 Rev. A iii

WARRANTY INFORMATION
We Need To Hear From You!
To Establish Your Warranty Period And Provide Access To Technical Support,
Send Us Your Product Registration Card Today!
Eltronwarrantsthemechanism,controlelectronicsandpowersupply,undernormaluseandserv-
ice, to be free from defects in material and workmanship for a period of twelve (12) months from
the date of purchase by the end user. Eltron warrants the print head and Laminator head, under
normal use and service, to be free from defects in material and workmanship for a period of one
yearor40,000passes(whicheveroccursfirst)fromthedateofpurchasebytheenduser.Proofof
purchaseor productregistrationis required.Ifproof ofpurchaseor productregistrationcannot be
established,shipmentdateto the original buyer (dealer or distributor) will be used to establish the
warranty period.
Failuretoexercisecaution toprotectthe equipmentfromelectrostaticdischargedamage, adverse
temperatureandhumidityconditionsorphysicalabusemayvoidthewarranty.Failuretouseonly
Eltron approved media may void the warranty. Eltron will, at it’s option, repair or replace the
equipment or any parts which are determined to be defective within this warranty period, and
which are returned to Eltron F.O.B. factory of origin.
The warranty set forth above is exclusive and no other warranty, whether written or oral, is ex-
pressed or implied. Eltron specifically disclaims the implied warranties of merchantability and fit-
ness for a particular purpose.
FCC NOTICE:
This equipment has been tested and found to comply with the limits of a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses and can radiate radio frequency energy and, if not installed and used
in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. Opera-
tionofthis equipment in a residential area is likely to cause harmfulinterferenceinwhichcasethe
user will be required to correct the interference at his own expense.
INDUSTRY CANADA NOTICE:
This device complies with Industry Canada ICS-003 class B requirements.
Cet equipement est conforme a l’ICS-003 classe B de la norm Industrielle Canadian
iv 980179-001 Rev. A

Icon Descriptions
Indicatesamechanicalhazard,suchasoneas-
sociated with moving parts, capable of result-
ing in equipment damage or personal injury.
Indicates an electrical hazard, such as an ex-
posedvoltagepoint,capableofcausingelectri-
cal shock and personal injury if touched.
Indicates information of particular interest that
requires consideration in the associated con-
text.
Indicatesa part that canoperateat an elevated
temperature capable of causing pain or a burn
if touched.
Indicates an area where an electrostatic dis-
charge (ESD) can cause component damage.
Use a grounding wrist band.
Indicatesthat fiberdeposits fromfibrous clean-
ing materials (e.g., cotton swabs) can reduce
print quality.
Indicates that exposure to dust and other air-
borne particles can contaminate the printer
and reduce print quality.
Indicates that except for card and ribbon load-
ing and maintenance, the cover must remain
closed.
980179-001 Rev. A v

vi 980179-001 Rev. A
ELTRON INTERNATIONAL, INC.
declaresthat the
declaraque el
dichiarache
déclarequele
bescheinigt,daß dasGerät
P500 Card Printer
P600 Card Printer
isin conformancewiththerequirements oftheEuropeanCouncil Directiveslistedbelow:
cumple
estconforme auxspécifications desdirectivesde l'Union Européenne ci-dessous:
dernachstehend angeführten Direktiven desEuropäischenRats:
conlos requisitosdelasDirectivas delConsejoEuropeo,segúnla listasiguiente:
èconformealle specifiche dellesequentidirettive dell’Unione Europea:
Ontheapproximationofthe laws ofMemberStates relating toElectromagnetic Compatibility andProductSafety.
Ü
Basadoen
Baséessurla législationdesEtatsmembresrelative à lacompatibilitéélectromagnétiqueetà la sécuritédesproduits.
laaproximaciónde las leyesde los PaísesMiembros respectoa la Compatibilidadelectromagnética
ylasMedidasdeseguridad relativas alproducto.
Basatesullalegislazionedeglistati membri relativaallacompatibilitá elettromagneticae allasecurezzadei prodotti.
berdie Annäherung der GesetzederMitgliedsstaaten in bezugaufelektromagnetische Verträglichkeitund
Produktsicherheitentspricht.
89/336/EEC EMC Directive
92/31/EE EMC Directive
73/23/EEC Low Voltage Directive
EN 55022-A, CISPR 22RF Emissions Control
EN 500082-1 IEC 801Immunity to Electromagnetic Dicturbances
EN 60950 IEC 950 Product Safety
Thisdeclaration isbaseduponcompliance oftheproductto thefollowingstandards:
Cettedéclarationrepose surlaconformitéduproduit auxnormessuivantes:
DieseErklärungbasiert darauf,daßdasProduktdenfolgenden Normenentspricht:
Estadeclaraciónse basaenelcumplimiento delproductoconlas siguientesnormas:
Questadichiarazione sibasasullaconformitá del prodotto allenormesequenti:
HughGagnier,President
ELTRONINTERNATIONAL,Inc.
41MorelandRoad
SimiValley,CA93065-1692U.S.A.

980179-001 Rev. A vii
Table of Contents
Getting Started .......................1
Introduction ..........................1
Unpacking Privilege Card Printers ...............4
Check List ...........................5
Installation ...........................7
Upgrading to Expanded Memory ...............13
Expanded Memory Board Installation .............15
Operation ..........................17
Major Components ......................17
Controls & Indicators .....................18
Ribbon Preparation ......................20
Ribbon Loading ........................21
Handling the Media ......................25
Card Gate Adjustment .....................26
Printer Access and Usage ...................30
Printing ............................31
Adjustments ..........................32
Physical Processes .......................33
Cleaning The Printer......................37
Cleaning Stationary Card Path Items .............40
Cleaning the Card-Feed Roller.................41
Cleaning the Upper and Lower Cleaning Rollers........42
Print Head Cleaning ......................44
Cleaning the Transport and Platen Rollers ...........45
Cleaning Laminator Rollers ..................49
Magnetic Card Stripe Encoder ................51
Introduction ..........................51
Media Loading Orientation ..................52
Ensuring Data Reliability....................52
Encoding ...........................53
When to Clean the Encoder ..................55
Cleaning the Encoder .....................55
Adjustments ..........................55
Smart Card Contact Station .................57
Introduction ..........................57
Media Loading Orientation ..................58
Adjustments ..........................58
Smart Card Chip Interface ...................59
Media Jams ..........................60

viii 980179-001 Rev. A
Appendix A
Trouble Shooting ......................61
Other Support Resources ...................64
Parallel Interface Cable Wiring.................65
Supported Card Media and Ribbon ..............65
Printer Features and Options .................68
Appendix B
Supplies and Accessories ..................71
Accessories ..........................71
Print Ribbons .........................72
Special Ribbons ........................72
Card Media ..........................73
Miscellaneous Supplies ....................73
Installable Options .......................73
Appendix C
Windows Card Printer Driver ................75
Installation of Printer Drivers..................75
Using the Windows 95 Driver .................83
Using The Windows 3.1 Driver ................92
Glossary ...........................101

1
Getting Started
Thissectioncontainsinformationon theinstal-
lation of Eltron’s P500 and P600 Privilege
Multiple-Station card printers.
Introduction Eltron’s Privilege Series card printers offer a
low cost, high quality solution to those re-
quiring computer-controlled printing and en-
coding of credit card style plastic cards. Card
applications include personalized identifica-
tion, access control, visitor, membership, pro-
motion and luggage card, badges and tags.
980179-001 Rev. A 1
Eltron
Privilege Multiple-
Station Card Printers

Features •300 dots-per-inch print resolution for crisp,
clear printing.
•High resolution color dye sublimation tech-
nology supporting 32.7K colors for photo
quality imaging, along with:
Monochrome thermal transfer technology
for solid imaging of Bar Codes, Text and
Graphic Objects, each producable from
command parameters, making related bit
map downloads unnecessary.
•A Bar Code command that can produce en-
codedcardprintinginanyof10residentbar
codeformats,andaTextcommandthatcan
produce text using 2 resident fonts.
•A 3-Track Magnetic Stripe Encoder option
that writes and then read-verifies data,
supporting cards with high- or low-
coercivity magnetic stripes. P500s can have
either up- or down-facing stripe encoders.
•P500s have Windows™ design and print
user software and a Windows™ printer con-
trol driver that supports True Type fonts.
•Efficiently designed to fit in minimum foot-
print,withasee-throughcoverthatoffersus-
ers a view of the process while offering
protection from exposure to environmental
contaminants.
•Produces duplex (two-sided) Prints on ei-
ther plain or preprinted plastic card materi-
als.
2980179-001 Rev. A
Getting Started