Empire Comfort Systems VF24FP2-1 Quick start guide

Page 120248-2-0806
INSTALLATION INSTRUCTIONS
AND
OWNER'S MANUAL
UNVENTED
GAS FIREPLACE
MODELS
VF24FP2-1
VF24FP3-1
EFFECTIVE DATE
AUGUST 2006
The Vail Vent-Free Gas Fireplaces
This appliance may be installed in an aftermar-
ket, permanently located, manufactured (mobile)
home, where not prohibited by local codes.
This appliance is only for use with the type of gas
indicated on the rating plate. This appliance is not
convertible for use with other gases.
This is an unvented gas-fired heater. It uses air
(oxygen) from the room in which it is installed.
Provisions for adequate combustion and ventila-
tion air must be provided. Refer to page 6.
WATER VAPOR: A BY-PRODUCT OF
UNVENTED ROOM HEATERS
Water vapor is a by-product of gas combustion.
An unvented room heater produces approximate-
ly one (1) ounce (30ml) of water for every 1,000
BTU's (.3KW's) of gas input per hour. Refer to
page 6.
WARNING: If not installed, operated and main-
tained in accordance with the manufacturer's in-
structions, this product could expose you to sub-
stances in fuel or from fuel combustion which can
cause death or serious illness.
— Do not store or use gasoline or other flamma-
ble vapors and liquids in the vicinity of this or
any other appliance.
— WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch; do not
use any phone in your building.
• Immediately call your gas supplier from a
neighbor’s phone. Follow the gas suppli-
er’s instructions.
• If you cannot reach your gas supplier, call
the fire department.
— Installation and service must be performed by
a qualified installer, service agency or the gas
supplier.
WARNING: If the information in these instruc-
tions are not followed exactly, a fire or explosion
may result causing property damage, personal
injury or loss of life.
Installer: Leave this manual with the appli-
ance.
Consumer: Retain this manual for future refer-
ence.

Page 2 20248-2-0806
SECTION PAGE
Important Safety Information ................................................................................................................... 3
Safety Information for Users of LP Gas .................................................................................................... 4
Introduction ................................................................................................................................................ 5
Specifications ............................................................................................................................................. 6
Water Vapor: A By-Product of Unvented Room Heaters ........................................................................... 6
Provisions for Adequate Combustion and Ventilation Air ..................................................................... 6-7
Gas Supply ................................................................................................................................................. 8
Clearances .................................................................................................................................................. 9
Combustible Material ................................................................................................................................ 9
Installation of Fireplace Into Mantel ........................................................................................................ 10
Built-In Fireplace Installation .................................................................................................................. 11
Log Placement .......................................................................................................................................... 12
Placement of Glowing Embers ( Rock Wool) .......................................................................................... 12
Operation Instructions/Flame Appearance ............................................................................................... 12
VF24FP3-1 Lighting Instructions ............................................................................................................ 13
VF24FP2-1 Lighting Instructions ............................................................................................................ 14
Pilot Flame Characteristics ................................................................................................................ 15-16
Main Burner and Thermostat Operation .................................................................................................. 16
VF24FP2-1 Conversion to 10,000 BTU's for Bedroom Installation ....................................................... 16
Wiring ...................................................................................................................................................... 17
Troubleshooting ....................................................................................................................................... 18
Parts List .................................................................................................................................................. 19
How to Order Repair Parts ....................................................................................................................... 19
Parts View ................................................................................................................................................ 20
Optional Brick Liner Installation Instructions ......................................................................................... 21
Optional Blower Installation Instructions .......................................................................................... 22-25
Parts List and Parts View for Optional Trim Kits .................................................................................... 26
Service Notes ........................................................................................................................................... 27
TABLE OF CONTENTS

Page 320248-2-0806
When used without adequate combustion and ventilation air,
heater may give off CARBON MONOXIDE, an odorless,
poisonous gas.
Do not install heater until all necessary provisions are
made for combustion and ventilation air. Consult the writ-
ten instructions provided with the heater for information
concerning combustion and ventilation air. In the absence
of instructions, refer to the National Fuel Gas Code, ANSI
Z223.1, Section 5.3 or applicable local codes.
This heater is equipped with a PILOT LIGHT SAFETY
SYSTEM designed to turn off the heater if not enough fresh
air is available.
DO NOT TAMPER WITH PILOT LIGHT SAFETY
SYSTEM!
If heater shuts off, do not relight until you provide fresh air.
If heater keeps shutting off, have it serviced. Keep burner and
control compartment clean.
CARBON MONOXIDE POISONING MAY LEAD TO
DEATH.
Early signs of carbon monoxide poisoning resemble the flu,
with headache, dizziness and/or nausea. If you have these signs,
heater may not be working properly. Get fresh air at once!
Have heater serviced.
Some people — pregnant women, persons with heart or lung
disease, anemia, those under the influence of alcohol , those at
high altitudes — are more affected by carbon monoxide than
others.
The pilot light safety system senses the depletion of oxygen at its
location. If this heater is installed in a structure having a high
vertical dimension, the possibility exists that the oxygen supply
at the higher levels will be less than that at the heater. In this type
of application, a fan to circulate the structure air will minimize
this effect. The use of this fan will also improve the comfort level
in the structure. When a fan is used to circulate air, it should be
located so that the air flow is not directed at the burner.
WARNING
• An unvented room heater having an input rating of
more than 6,000 Btu per hour shall not be installed in a
bathroom.
• An unvented room heater having an input rating of
more than 10,000 Btu per hour shall not be installed in
a bedroom or bathroom.
• Due to high temperatures, the appliance should be located
out of traffic and away from furniture and draperies.
• Children and adults should be alerted to the hazard of
high surface temperature and should stay away to avoid
burns or clothing ignition.
• Young children should be carefully supervised when they
are in the same room with the appliance.
• Do not place clothing or other flammable material on or
near the appliance.
• Installation and repair should be done by a QUALIFIED
SERVICE PERSON. This appliance should be inspected
before use and at least annually by a professional service
person. More frequent cleaning may be required due to
excessive lint from carpeting, bedding materials, etc. It
is imperative that control compartments, burners and
circulating air passageways of the appliance be kept
clean.
• DO NOT use this fireplace if any part has been under
water. Immediately call a qualified service technician
to inspect the fireplace and to replace any part of the
control system and any gas control which has been under
water.
• You must operate fireplace with fireplace screen closed in
place. Do not close glass doors while operating heater.
• Do not place trash, logs or other articles on the log set
during operation.
• During manufacturing, fabricating and shipping, various
components of this appliance are treated with certain
oils, films or bonding agents. These bonding agents are
not harmful but may produce annoying smoke and
smells as they are burned off during initial operation of
the appliance. This is a normal temporary occurrence.
A window should be opened during the initial bake out
period.
• Correct installation of the ceramic fiber logs, proper
location of the fireplace and annual cleaning are necessary
to avoid potential problems with sooting. Sooting, resulting
from improper installation or operation, can settle on
surfaces outside the fireplace. See instructions for proper
installation.
• WARNING: Do not allow fans to blow directly into
the fireplace. Avoid any drafts that alter burner flame
patterns.
• WARNING: Do not use a blower insert, heat exchanger
insert or other accessory not approved for use with this
heater.
• WARNING! This fireplace needs fresh air for ventilation
to operate properly. This fireplace has an ODS (oxygen
depletion sensor) which will shut off the fireplace if
adequate fresh air is not available.
• Keep appliance area clear and free from combustible
materials, gasoline and other flammable vapors and
liquids.
THIS IS A HEATING APPLIANCE
IMPORTANT SAFETY INFORMATION

Page 4 20248-2-0806
Some people cannot smell well. Some people cannot smell the
odor of the chemical put into the gas. You must find out if you
can smell the odorant in propane. Smoking can decrease your
ability to smell. Being around an odor for a time can affect your
sensitivity or ability to detect that odor. Sometimes other odors
in the area mask the gas odor. People may not smell the gas odor
or their minds are on something else. Thinking about smelling a
gas odor can make it easier to smell.
The odorant in LP-gas is colorless, and it can fade under some
circumstances. For example, if there is an underground leak, the
movement of the gas through soil can filter the odorant. Odorants
in LP-Gas also are subject to oxidation. This fading can occur if
by point with the members of your household. Someday
when there may not be a minute to lose, everyone's safety
will depend on knowing exactly what to do. If, after read-
ing the following information, you feel you still need more
information, please contact your gas supplier.
Propane (LP-Gas) is a flammable gas which can cause fires
and explosions. In its natural state, propane is odorless and
colorless. You may not know all the following safety precau-
tions which can protect both you and your family from an
accident. Read them carefully now, then review them point
there is rust inside the storage tank or in iron gas pipes.
The odorant in escaped gas can adsorb or absorb onto or into
walls, masonry and other materials and fabrics in a room. That
will take some of the odorant out of the gas, reducing its odor
intensity.
LP-Gas may stratify in a closed area, and the odor intensity
could vary at different levels. Since it is heavier than air, there
may be more odor at lower levels. Always be sensitive to the
slightest gas odor. If you detect any odor, treat it as a serious
leak. Immediately go into action as instructed earlier.
• Learn to recognize the odor of LP-gas. Your local LP-Gas
Dealer can give you a "Scratch and Sniff" pamphlet. Use it
to find out what the propane odor smells like. If you suspect
that your LP-Gas has a weak or abnormal odor, call your
LP-Gas Dealer.
• If you are not qualified, do not light pilot lights, perform
service, or make adjustments to appliances on the LP-Gas
system. If you are qualified, consciously think about the
odor of LP-Gas prior to and while lighting pilot lights or
performing service or making adjustments.
• Sometimes a basement or a closed-up house has a musty
smell that can cover up the LP-Gas odor. Do not try to light
pilot lights, perform service, or make adjustments in an area
where the conditions are such that you may not detect the
odor if there has been a leak of LP-Gas.
• Odor fade, due to oxidation by rust or adsorption on walls
of new cylinders and tanks, is possible. Therefore, people
should be particularly alert and careful when new tanks or
cylinders are placed in service. Odor fade can occur in new
tanks, or reinstalled old tanks, if they are filled and allowed
to set too long before refilling. Cylinders and tanks which
have been out of service for a time may develop internal rust
which will cause odor fade. If such conditions are suspected
to exist, a periodic sniff test of the gas is advisable. If you
have any question about the gas odor, call your LP-gas
dealer. A periodic sniff test of the LP-gas is a good safety
measure under any condition.
• If, at any time, you do not smell the LP-Gas odorant and you
think you should, assume you have a leak. Then take the same
immediate action recommended above for the occasion when
you do detect the odorized LP-Gas.
• If you experience a complete "gas out," (the container is un-
der no vapor pressure), turn the tank valve off immediately.
If the container valve is left on, the container may draw in
some air through openings such as pilot light orifices. If this
occurs, some new internal rusting could occur. If the valve is
left open, then treat the container as a new tank. Always be
sure your container is under vapor pressure by turning it off
at the container before it goes completely empty or having
it refilled before it is completely empty.
• Do not operate electric switches, light matches, use your
phone. Do not do anything that could ignite the gas.
• Get everyone out of the building, vehicle, trailer, or area. Do
that IMMEDIATELY.
• Close all gas tank or cylinder supply valves.
• LP-Gas is heavier than air and may settle in low areas such
as basements. When you have reason to suspect a gas leak,
keep out of basements and other low areas. Stay out until
firefighters declare them to be safe.
• Use your neighbor's phone and call a trained LP-Gas service
person and the fire department. Even though you may not
continue to smell gas, do not turn on the gas again. Do not
re-enter the building, vehicle, trailer, or area.
• Finally, let the service man and firefighters check for escaped
gas. Have them air out the area before you return. Properly
trained LP-Gas service people should repair the leak, then
check and relight the gas appliance for you.
SOME POINTS TO REMEMBER
NO ODOR DETECTED - ODOR FADE
LP-GAS WARNING ODOR
If a gas leak happens, you should be able to smell the gas because of the odorant put in the LP-Gas.
That's your signal to go into immediate action!
SAFETY INFORMATION FOR USERS OF LP-GAS

Page 520248-2-0806
instructions.
Any alteration of the original design, installed other than as
shown in these instructions or use with a type of gas not shown
on the rating plate is the responsibility of the person and com-
pany making the change.
Important
All correspondence should refer to complete Model Number, Serial
Number and type of gas.
Attention: During initial use of ceramic log you will detect an
odor as the ceramic log is cured. Also, during the curing process
the ceramic log will burn with a yellow flame.
Notice: During initial firing of this unit, its paint will bake out, and
smoke will occur. To prevent triggering of smoke alarms, ventilate
the room in which the unit is installed.
Installation on Rugs and Tile
If this appliance is installed directly on carpeting, tile or other
combustible material other than wood flooring the appliance shall
be installed on a metal or wood panel extending the full width and
depth of the appliance.
The base referred to above does not mean the fire-proof base as
used on wood stoves. The protection is for rugs that are extremely
thick and light colored tile.
Solid-fuels shall not be burned in a masonry or UL 127 factory-
built fireplace in which an unvented room heater is installed.
Qualified Installing Agency
Installation and replacement of gas piping, gas utilization equip-
ment or accessories and repair and servicing of equipment shall
be performed only by a qualified agency. The term "qualified
agency" means any individual, firm, corporation or company which
either in person or through a representative is engaged in and is
responsible for (a) the installation or replacement of gas piping or
(b) the connection, installation, repair or servicing of equipment,
who is experienced in such work, familiar with all precautions re-
quired and has complied with all the requirements of the authority
having jurisdiction.
State of Massachusetts: The installation must be made by a
licensed plumber or gas fitter in the Commonwealth of Mas-
sachusetts.
Sellers of unvented propane or natural gas-fired supplemental
room heaters shall provide to each purchaser a copy of 527
CMR 30 upon sale of the unit.
In the State of Massachusetts, unvented propane and natural
gas-fired space heaters shall be prohibited in bedrooms and
bathrooms.
The installation must conform with local codes or, in the absence
of local codes, with the National Fuel Gas Code, ANSI Z223.1.*
*Available from the American National Standards Institute, Inc. 1430 Broadway,
New York, N.Y. 10018.
High Altitudes
For altitudes/elevations above 2,000 feet (610m), ratings should be
reduced at the rate of 4 percent for each 1,000 feet (305m) above
sea level. Contact the manufacturer or your gas company before
changing spud/orifice size.
WARNING: Failure to keep the primary air opening(s)
of the burner(s) clean may result in sooting and property
damage.
Instructions to Installer
1. Installer must leave instruction manual with owner after
installation.
2. Installer must have owner fill out and mail warranty card supplied
with unvented room heater.
3. Installer should show owner how to start and operate unvented
room heater.
Always consult your local Building Department regarding regu-
lations, codes or ordinances which apply to the installation of an
unvented room heater.
This appliance may be installed in an aftermarket* manufactured
(mobile) home, where not prohibited by state or local codes.
*Aftermarket: Completion of sale, not for purpose of resale, from
the manufacturer.
This appliance is only for use with the type of gas indicated on
the rating plate. This appliance is not convertible for use with
other gases.
Well Head Gas Installations
Some natural gas utilities use "well head" gas. This may affect the
Btu output of the unit. Contact the gas company for the heating
value. Contact the manufacturer or your gas company before
changing spud/orifice size.
WARNING: ANY CHANGE TO THIS HEATER OR ITS
CONTROLS CAN BE DANGEROUS.
Improper installation or use of the heater can cause seri-
ous injury or death from fire, burns, explosion or carbon
monoxide poisoning.
Operation
This unvented fireplace requires no outside venting. This unvented
fireplace is designed for vent-free operation with flue damper
closed. State and local codes in some areas prohibit the use of
unvented fireplace.
VF24FP3-1, Millivolt controls
The valve regulator controls the burner pressure which should be
checked at the pressure test point. Turn captured screw counter
clockwise 2 or 3 turns and then place tubing to pressure gauge over
test point (Use test point “A” closest to control knob). After taking
pressure reading, be sure and turn captured screw clockwise firmly
to re-seal. Do not over torque. Check for gas leaks.
Millivolt System, VF24FP3-1
When you ignite the pilot, the thermocouple produces millivolts
(electrical current) which energizes the magnet in the gas valve.
After 30 seconds to 1 minute time period you can release the gas
control knob and the pilot will stay ON. Allow your pilot flame to
operate an additional one (1) to two (2) minutes before you turn the
gas control knob from the PILOT position to the ON position. This
time period allows the millivolts (electrical current) to build-up to
a sufficient level allowing the gas control to operate properly.
WARNING: This appliance is equipped for (natural gas or propane)
gas. Field conversion is not permitted.
General Information
This series is design certified in accordance with American National
Standard Z21.11.2 by the Canadian Standards Association as an
Unvented Room Heater and should be installed according to these
INTRODUCTION

Page 6 20248-2-0806
Water vapor is a by-product of gas combustion. An unvented room
heater produces approximately one (1) ounce (30ml) of water for
every 1,000 BTU's (.3KW's) of gas input per hour. .
Unvented room heaters are recommended as supplemental heat (a
room) rather than a primary heat source (an entire house). In most
supplemental heat applications, the water vapor does not create a
problem. In most applications, the water vapor enhances the low
humidity atmosphere experienced during cold weather.
The following steps will help insure that water vapor does not
become a problem.
1. Be sure the heater is sized properly for the application, including
ample combustion air and circulation air.
2. If high humidity is experienced, a dehumidifier may be used to
help lower the water vapor content of the air.
3. Do not use an unvented room heater as the primary heat
source.
This heater shall not be installed in a confined space or unusually
tight construction unless provisions are provided for adequate
combustion and ventilation air.
The National Fuel Gas Code defines a confined space as a space
whose volume is less than 50 cubic feet per 1,000 Btu per hour
(4.8m3 per kw) of the aggregate input rating of all appliances
installed in that space and an unconfined space as a space whose
volume is not less than 50 cubic feet per 1,000 Btu per hour (4.8 m3
per kw) of the aggregate input rating of all appliances installed in
that space. Rooms communicating directly with the space in which
the appliances are installed, through openings not furnished with
doors, are considered a part of the unconfined space.
Unusually Tight Construction
The air that leaks around doors and windows may provide enough
fresh air for combustion and ventilation. However, in buildings of
unusually tight construction, you must provide additional fresh
air.
Unusually tight construction is defined as construction
where:
a. Walls and ceilings exposed to the outside atmosphere have
a continuous water vapor retarder with a rating of one perm
or less with openings gasketed or sealed, and
b. Weatherstripping has been added on openable windows and
doors, and
c. Caulking or sealants are applied to areas such as joints
around window and door frames, between sole plates and
floors, between wall-ceiling joints, between wall panels, at
penetrations for plumbing, electrical, and gas lines, and at
other openings.
If your home meets all of the three criteria above, you must provide
additional fresh air. See “Ventilation Air From Outdoors,”
page 7.
Determining if You Have a Confined or Unconfined Space
Use this worksheet to determine if you have a confined or unconfined
space.
Space: Includes the room in which you will install heater plus any
adjoining rooms with doorless passageways or ventilation grills
between the rooms.
1. Determine the volume of the space (length x width x height).
Length x Width x Height = cu. ft. (volume of
space)
Example: Space size 16 ft. (length) x 10 ft. (width) x 8 ft. (ceiling
height) = 1,280 cu. ft. (volume of space)
If additional ventilation to adjoining room is supplied with grills
or openings, add the volume of these rooms to the total volume
of the space.
2. Divide the space volume by 50 cubic feet to determine the
maximum BTU/Hr the space can support.
(volume of space) ÷ 50 cu. ft. = (maximum
BTU/Hr the space can support)
Example: 1,280 cu. ft. (volume of space) ÷ 50 cu. ft. = 25.6 or
25,600 (maximum BTU/Hr the space can support)
PROVISIONS FOR ADEQUATE COMBUSTION & VENTILATION AIR
WATER VAPOR: A BY-PRODUCT OF UNVENTED ROOM HEATERS
SPECIFICATIONS
Model VF24FP3-1 VF24FP2-1
Input Maximum 20,000 20,000/10,000
Minimum 14,000 7,000/7,000
Fireplace Dimensions
Height 26 3/8" 26 3/8"
Depth 10 7/8" 10 7/8"
Front Width 22 5/8" 22 5/8"
Rear Width 17 1/4" 17 1/4"
Gas Inlet 3/8" 3/8"
Accessories
VFS-BK Automatic Blower
EHL-24-1 Brick Liner
VPP1A-22 Aged Brick Liner
VPF24BR Brass Trim Kit
VPF24SS Stainless Steel Trim Kit
VPF24HP Hammered Pewter Trim Kit
Accessories for VF24FP3-1 Only
FRBC-1 Battery Operated Remote Control
FRBTC-1 Battery Operated Remote Control w/Thermostat
FREC-1 Electric Remote Control
FWS-1 Wall Switch
TMV Wall Thermostat, Millivolt - Reed Switch
TRW Wireless Remote Wall Thermostat

Page 720248-2-0806
Figure 1
WARNING: Rework worksheet, adding the space of the
adjoining unconfined space. The combined spaces must have
enough fresh air to supply all appliances in both spaces.
Ventilation Air From Outdoors
Provide extra fresh air by using ventilation grills or ducts. You must
provide two permanent openings: one within 12" of the ceiling
and one with 12" of the floor. Connect these items directly to the
outdoors or spaces open to the outdoors. These spaces include
attics and crawl spaces. In most cases for direct communication
with the outdoors or direct communication through a vertical duct
a free area opening of one square inch per 4,000 BTU/HR of heater
input rating for each grill. If a horizontal duct is used, a grill free
area or duct opening shall have a free area opening of one square
inch per 2,000 BTU/HR for each grill. Follow the National Fuel
Code NFPA 54/ANSI Z223.1, Section 5.3 Air for Combustion and
Ventilation for required size of ventilation grills or ducts.
IMPORTANT: Do not provide openings for inlet or outlet air
into attic if attic has a thermostat-controlled power vent. Heated
air entering the attic will activate the power vent.
Figure 2
3. Add the BTU/Hr of all fuel burning appliances in the space.
Vent-free heater BTU/Hr
Gas water heater BTU/Hr
Gas furnace BTU/Hr
Vented gas heater BTU/Hr
Gas fireplace logs BTU/Hr
Other gas appliances* + BTU/Hr
Total = BTU/Hr
Example: Vented gas heater 20,000 BTU/Hr
Vent-free heater + 18,000 BTU/Hr
Total = 38,000 BTU/Hr
*Do not include direct-vent gas appliances. Direct vent draws
combustion air from the outdoors and vents to the outdoors.
4. Compare the maximum BTU/Hr the space can support with the
actual amount of BTU/Hr used.
BTU/Hr (maximum the space can support)
BTU/Hr (actual amount of BTU/Hr used)
Example:
25,600 BTU/Hr (maximum the space can support)
38,000 BTU/Hr (actual amount of BTU/Hr used)
Warning: If the area in which the heater may be operated is smaller
than that defined as an unconfined space or if the building is of
unusually tight construction, provide adequate combustion and
ventilation air by one of the methods described in the National Fuel
Gas Code, ANSI Z223.1, Section 5.3 or applicable local codes.
The space in the above example is a confined space because the
actual BTU/Hr used is more than the maximum BTU/HR the space
can support. You must provide additional fresh air. Your options
are as follows:
A. Rework worksheet, adding the space of an adjoining room. If
the extra space provides an unconfined space, remove door to
adjoining room or add ventilation grills between rooms. See
Ventilation Air From Inside Building.
B. Vent room directly to the outdoors. See Ventilation Air From
Outdoors.
C. Install a lower BTU/Hr heater, if lower BTU/Hr size makes
room unconfined.
If the actual BTU/Hr used is less than the maximum BTU/Hr the
space can support, the space is an unconfined space. You will need
no additional fresh air ventilation.
WARNING: You must provide additional ventilation air
in a confined space.
VENTILATION AIR
Ventilation Air From Inside Building
This fresh air would come from an adjoining unconfined space.
When ventilating to an adjoining unconfined space, you must
provide two permanent openings: one within 12" of the ceiling
and one within 12" of the floor on the wall connecting the two
spaces (see options 1 and 2, Figure 1). You can also remove door
into adjoining room (see option 3, Figure 1). Each ventilation grill
or opening shall have a minimum free area of one square inch per
1,000 BTU/HR of the total input rating of the gas equipment in
the confined space.

Page 8 20248-2-0806
Check all local codes for requirements, especially for the size and type of
gas supply line required.
Recommended Gas Pipe Diameter
Pipe Length Schedule 40 Pipe
Inside Diameter
Tubing, Type L
Outside Diameter
Nat. L.P. Nat. L.P.
0-10 feet
0-3 meters
1/2”
12.7mm
3/8”
9.5mm
1/2”
12.7mm
3/8”
9.5mm
10-40 feet
4-12 meters
1/2”
12.7mm
1/2”
12.7mm
5/8”
15.9mm
1/2”
12.7mm
40-100 feet
13-30 meters
1/2”
12.7mm
1/2”
12.7mm
3/4”
19mm
1/2”
12.7mm
100-150 feet
31-46 meters
3/4”
19mm
1/2”
12.7mm
7/8”
22.2mm
3/4”
19mm
Note: Never use plastic pipe. Check to confirm whether your local codes
allow copper tubing or galvanized.
Note: Since some municipalities have additional local codes, it is always
best to consult your local authority and installation code.
Installing a New Main Gas Cock
Each appliance should have its own manual gas cock.
A manual main gas cock should be located in the vicinity of the unit. Where
none exists, or where its size or location is not adequate, contact your local
authorized installer for installation or relocation.
Compounds used on threaded joints of gas piping shall be resistant to the
action of liquefied petroleum gases. The gas lines must be checked for
leaks by the installer. This should be done with a soap solution watching
for bubbles on all exposed connections, and if unexposed, a pressure test
should be made.
Never use an exposed flame to check for leaks. Appliance must be
disconnected from piping at inlet of control valve and pipe capped or
plugged for pressure test. Never pressure test with appliance connected;
control valve will sustain damage!
A gas valve and ground joint union should be installed in the gas line upstream
of the gas control to aid in servicing. It is required by the National Fuel Gas
Code that a drip line be installed near the gas inlet. This should consist of
a vertical length of pipe tee connected into the gas line that is capped on
the bottom in which condensation and foreign particles may collect.
The use of the following gas connectors is recommended:
— ANS Z21.24 Appliance Connectors of Corrugated Metal Tubing and
Fittings
— ANS Z21.45 Assembled Flexible Appliance Connectors of Other
Than All-Metal Construction
The above connectors may be used if acceptable by the authority having
jurisdiction. The state of Massachusetts requires that a flexible appliance
connector cannot exceed three feet in length.
Pressure Testing of the Gas Supply System
1. To check the inlet pressure to the gas valve, a 1/8" (3mm) N.P.T.
plugged tapping, accessible for test gauge connection, must be
placed immediately upstream of the gas supply connection to the
appliance.
2. The appliance and its individual shutoff valve must be disconnected
from the gas supply piping system during any pressure testing of that
system at test pressures in excess of 1/2 psig (3.5 kPa).
3. The appliance must be isolated from the gas supply piping system
by closing its individual manual shutoff valve during any pressure
testing of the gas supply piping system at test pressures equal to or
less than 1/2 psig (3.5 kPa).
Figure 3
Attention! If one of the above procedures results in pressures in excess
of 1/2 psig (14" w.c.) (3.5 kPa) on the appliance gas valve, it will result
in a hazardous condition.
Checking Manifold Pressure
VF24FP3-1 Natural gas will have a manifold pressure of approximately
3.5" w.c. (.871kPa) for maximum input or 1.7" w.c. (.423kPa) for minimum
input at the pressure regulator outlet with the inlet pressure to the pressure
regulator from a minimum of 5.0" w.c. (1.120kPa) for the purpose of input
adjustment to a maximum of 10.5" w.c. (2.614kPa). VF24FP2-1 Natural
gas will have a manifold pressure of approximately 6.0" w.c. (1.49kPa) at
the pressure regulator outlet with the inlet pressure to the pressure regulator
from a minimum of 7.0" w.c. (1.74kPa) for the purpose of input adjustment
to a maximum of 10.5" w.c. (2.615kPa).
VF24FP3-1 Propane gas will have a manifold pressure approximately
10.0"w.c. (2.49kPa) for maximum input or 6.3"w.c. (1.568kPa) for minimum
input at the pressure regulator outlet with the inlet pressure to the pressure
regulator from a minimum of 11.0"w.c. (2.739kPa) for the purpose of input
adjustment to a maximum of 13.0"w.c. (3.237kPa). VF24FP2-1 Propane
gas will have a manifold pressure approximately 10.0"w.c. (2.49kPa) at the
pressure regulator outlet with the inlet pressure to the pressure regulator
from a minimum of 11.0"w.c. (2.739kPa) for the purpose of input adjustment
to a maximum of 13.0"w.c. (3.237kPa).
GAS SUPPLY

Page 920248-2-0806
Minimum Wall and Ceiling Clearances
30”
(762mm)
4”
(101mm)
Figure 4
This fireplace can be installed with zero (0") clearance to
combustible material.
When facing the front of the appliance the minimum clearances to
combustible construction (material) are the following:
1. Clearances from the right side or left side of the fireplace
opening to any combustible wall or material should not be
less than 4 inches.
2. Clearances from the top of the fireplace opening to the ceiling
should not be less than 30 inches.
Mantel Clearances for Built-in Installation
Figure 5
Do not attach combustible material to the mantel of your fireplace.
This is a fire hazard.
Figure 6
No greeting cards, stockings or ornamentation of any type should
be placed on or attached to the fireplace. This is a heating appliance.
The flow of heat can ignite combustibles.
Figure 7
CLEARANCES
COMBUSTIBLE MATERIAL

Page 10 20248-2-0806
Installing Fireplace in Mantel
Figure 9
1. Position base approximately 5" from wall surface.
2. Attach nailing flange to fireplace top with two (2) 10 x 1/2"
screws.
3. Place fireplace on top of base.
4. Gas line connections must be made at this time. When facing
the fireplace the gas supply will enter on right-hand side. See
"Gas Supply" Page 8.
5. Place right mantel side against base. Insert dowels in breastboard
into right mantel side. Breastboard will rest on fireplace top
and in front of nailing flange.
Attention: Placing the breastboard in front of nailing flange
will secure the fireplace.
6. Place left mantel side against base. Insert dowels in breastboard
into left mantel side.
7. Use four (4) pre-drilled screw holes on back of breastboard to
secure breastboard to mantel sides with four (4) Phillips wood
screws.
8. Place mantel top onto mantel.
9. Installation of fireplace into mantel is completed.
Installation of Trim
1. Lower bottom louver.
2. Remove screen from fireplace.
3. Remove top louver from fireplace [two (2) Phillips screws].
4. Attach right and lift trim to fireplace. Use two (2) Phillips
screws for each side.
5. Attach trim top to fireplace with two (2) Phillips screws.
6. Reattach top louver to fireplace using two (2) Phillips
screws.
7. Reattach screen to fireplace.
8. Raise bottom louver.
Figure 8
INSTALLATION OF FIREPLACE INTO MANTEL

Page 1120248-2-0806
Built-In Fireplace Installation
Built-in installation of this fireplace involves installing fireplace
into a framed-in enclosure. This makes the front of fireplace flush
with wall. If installing a mantel above the fireplace, you must follow
the clearances shown in Figure 5, page 9. Follow the instructions
below to install the fireplace in this manner.
Frame in rough opening. Use dimensions shown in Figure 10 for a
conventional rough opening. Use dimensions shown in Figure 11
for corner rough opening. Be sure to provide gas line for fireplace
and electrical power for VFS-BK optional blower assembly.
1. Attach two (2) nailing flanges to firebox sides with two (2) 10
x 1/2" screws for each nailing flange.
2. Gas line connections must be made at this time. When facing
the appliance the gas supply will enter on right-hand side. See
"Gas Supply" Page 8.
3. Insert fireplace into enclosure.
4. Attach nailing flanges to framing with a screw or nail.
5. Finished wall surface will be flush to the leading edge of fireplace
top and sides.
6. Installation of built-in fireplace is completed.
Installation of Trim
1. Lower bottom louver.
2. Remove screen from fireplace.
3. Remove top louver from fireplace [two (2) Phillips screws].
4. Attach right and lift trim to fireplace. Use two (2) Phillips screws
for each side.
5. Attach trim top to fireplace with two (2) Phillips screws.
6. Reattach top louver to fireplace using two (2) Phillips screws.
7. Reattach screen to fireplace.
8. Raise bottom louver.
Rough Opening for Installing in Wall
Figure 10
Figure 12
Rough Opening for Installing in Corner
Figure 11
FLUSH
INSTALLATION
PROJECTED
INSTALLATION
1” TO 6” FROMBACK
25mmTO 152mm
ELECTRICAL
RECEPTACLE
26 3/4”
(680mm)
4” (102mm)
GAS SUPPLY
23 1/4” (591mm)
11 1/4”
(286mm)
BUILT-IN FIREPLACE INSTALLATION

Page 12 20248-2-0806
Provided with the log set is a small bag of glowing embers (rock
wool) to be placed between logs on the flat metal surface of the
burner.
Placement of the embers (rock wool) is very individual and light
coverage of the areas indicated will provide your best effects. We
recommend separation of the rock wool by hand and make your
coverage as light and fluffy as possible.
Place just enough embers (rock wool) on the burner to obtain the
glow and a gold yellow flame.
Do not place rock wool over large ports in rear portion of burner.
A thin layer of rock wool should be placed under open space
between the right and left middle logs.
Rock wool should not be placed in the area of the pilot
assembly.
Replacement of loose material (glowing embers) must be purchased
from Empire Comfort Systems, Inc. Application of excess loose
material (glowing embers) may adversely affect performance of
the heater.
WARNING: All previously applied loose material must be removed
prior to reapplication.
Refer to Parts List, Page 19 to order loose material (rock wool).
Replacement Loose Material (glowing embers) Part Number
AVF24 15998
Platinum Bright Embers PE-20-1
Note: A single layer of embers is to be used when applying Platinum
Bright Embers (alone or in combination with production embers)
to the burner.
Flames from the pilot (rear right back side of the pan burner) as
well as the main flame should be visually checked as the log set
is installed.
In normal operation at full rate after 10 to 15 minutes, the flame
appearance should be sets of yellow flames.
NOTE: all flames will be random by design, flame height will go
up and down.
Glowing embers (rock wool) can cover the pan burner in between
the front and middle logs, but very little is necessary to cover this
area. Excess ember material causes the yellow flame to become
orange and stringy. Apply just enough to obtain slow glow and a
gold, yellow flame.
Avoid any drafts that alter burner flame patterns. Do not allow fans
to blow directly into fireplace. Do not place a blower inside the
burner area of the firebox. Ceiling fans may create drafts that alter
flame patterns. Sooting and improper burning will result.
During manufacturing, fabricating and shipping, various
components of this appliance are treated with certain oils, films or
bonding agents. These chemicals are not harmful, but may produce
annoying smoke and smells as they are burned off during the initial
operation of the appliance, possibly causing headaches or eye or
lung irritation. This is a normal and temporary occurrence.
The initial break-in operation should last 2-3 hours with the burner
at the highest setting. Provide maximum ventilation by opening
windows or doors to allow odors to dissipate. Any odors remaining
after this initial break-in will be slight and will disappear with
continued use.
This appliance must not be used with glass doors in the closed
position. This can lead to pilot outages and severe sooting outside
the fireplace.
PLACEMENT OF GLOWING EMBERS (ROCK WOOL)
OPERATION INSTRUCTIONS/FLAME APPEARANCE
LOG PLACEMENT
1. Place rear (#1) log onto two (2) pins on rear log support.
2. Place left, front (#2) log onto two (2) left, front pins on burner
pan.
3. Place right, front (#3) log onto two (2) right, front pins on
burner pan.
4. Place branch (#4) log onto two (2) pins on rear (#1) log.
Attention: Do not use Figure 13 to order logs. Refer to Page 19,
Parts list and Page 20, Parts View to order logs.
Refer to Figure 13 for the following warning.
Warning: Failure to position the parts in accordance with
this diagram or failure to use only parts specifically approved
with this heater may result in property damage or personal
injury.
Figure 13

Page 1320248-2-0806
HI/LO
REGULATOR
CONTROL
KNOB
PIEZO
IGNITOR
FOR YOUR SAFETY READ BEFORE LIGHTING
WARNING: If you do not follow these instructions exactly, a fire or explosion may result
causing property damage, personal injury or loss of life.
A. This appliance has a pilot which must be lighted by
hand. When lighting the pilot, follow these instructions
exactly.
B. BEFORE LIGHTING smell all around the appliance
area for gas. Be sure to smell next to the floor because
some gas is heavier than air and will settle on the floor.
WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch;
do not use any phone in your building.
• Immediately call your gas supplier from a neighbor's
phone. Follow the gas supplier's instructions.
• If you cannot reach your gas supplier, call the fire
department.
C. Use only your hand to push in or turn the gas control
knob. Never use tools. If the knob will not push in or
turn by hand, don't try to repair it; call a qualified
service technician. Force or attempted repair may
result in a fire or explosion.
D. Do not use this appliance if any part has been under
water. Immediately call a qualified service technician
to inspect the appliance and to replace any part of the
control system and any gas control which has been
under water.
LIGHTING INSTRUCTIONS
TO TURN OFF GAS TO APPLIANCE
1. Turn control knob clockwise to OFF position to
completely shut off the heater.
2. If applicable: Turn ON/OFF switch to OFF position and/or
set thermostat (if present) to lowest setting. If applicable:
Turn off all electric power to the heater.
1. STOP! Read the safety information label.
2. Make sure the manual shutoff valve is fully open.
3. This gas log set is equipped with an ignition device (piezo)
which lights the pilot. If piezo ignitor does not light the pilot,
refer to Step 7.
4. Turn gas control knob clockwise to the “OFF” posi-
tion, set the thermostat to the lowest setting and turn ON/OFF
switch to OFF position.
5. Wait ten (10) minutes to clear out any gas. Then smell for gas,
including near the floor. If you smell gas STOP! Follow “B”
in the safety information label. If you do not smell gas, go to
the next step.
6. From OFF position, turn the gas control knob counterclock-
wise to “Pilot” position. Push in and hold control
knob for 5 seconds.
7. With the control knob pushed in, repeatedly push the piezo
ignitor button until pilot is lit (or use a match to light pilot).
8. Continue pushing the control knob in for a further 60 seconds
to prevent the flame detector from shutting off the gas while
the probe is warming up. Release the control knob.
9. Turn gas control knob counterclockwise to the
“ON” position.
10. After the pilot has been lit for one minute, the burner can
be turned on. Turn the ON/OFF switch to “ON” position
or adjust thermostat to desired setting.
11. If the gas logs will not operate, follow the instructions “To
Turn Off Gas To Appliance” and call your service technician
or gas supplier.
Wait 30 seconds before readjusting the heater when the control
knob has been turned down to a lower setting.
VF24FP3-1 LIGHTING INSTRUCTIONS

Page 14 20248-2-0806
FOR YOUR SAFETY READ BEFORE LIGHTING
WARNING: If you do not follow these instructions exactly, a fire or explosion may result
causing property damage, personal injury or loss of life.
A. This appliance has a pilot which must be lighted by
hand. When lighting the pilot, follow these instructions
exactly.
B. BEFORE LIGHTING smell all around the appliance
area for gas. Be sure to smell next to the floor because
some gas is heavier than air and will settle on the floor.
WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch;
Do not use any phone in your building.
• Immediately call your gas supplier from a neighbor's
phone. Follow the gas supplier's instructions.
• If you cannot reach your gas supplier, call the fire
department.
C. Use only your hand to push in or turn the gas control
knob. Never use tools. If the knob will not push in or
turn by hand, don't try to repair it; call a qualified
service technician. Force or attempted repair may
result in a fire or explosion.
D. Do not use this appliance if any part has been under
water. Immediately call a qualified service technician
to inspect the appliance and to replace any part of the
control system and any gas control which has been
under water.
3. Push in gas control knob slightly and turn clockwise
to "OFF". Do not force.
TO TURN OFF GAS TO APPLIANCE
1. Set thermostat (gas control knob) to lowest setting.
2. Turn off all electric power to appliance if service is to be
performed (if applicable).
LIGHTING INSTRUCTIONS
7. Turn gas control knob counterclockwise to
"PILOT."
8. Push in gas control knob all the way and hold in. Repeat-
edly push the piezo ignitor button until pilot is lit (or use
a match to light pilot). Continue to hold the control knob
in for about one (1) minute after the pilot is lit. Release
knob and it will pop back up. Pilot should remain lit. If
it goes out, repeat steps 4 through 8.
• If knob does not pop up when released, stop and
immediately call your service technician or gas sup-
plier.
• If the pilot will not stay lit after several tries, turn
the gas control knob to "OFF" and call your service
technician or gas supplier.
9. Turn gas control knob counterclockwise to
"HI".
10. Turn on all electric power to appliance (if applicable).
11. Set thermostat (gas control knob) to desired setting from
"HI" to "LO".
1. STOP! Read the safety information above.
2. Set thermostat (gas control knob) to lowest setting.
3. Turn off all electric power to the appliance (if applica-
ble).
4. Push in gas control knob slightly and turn clockwise
to "OFF". Do not force.
5. Wait ten (10) minutes to clear out any gas. Then smell
for gas, including near the floor. If you smell gas, STOP!
Follow "B" in the safety information above. If you don't
smell gas, go to the next step.
6. Find pilot - the pilot is attached at the bottom of the burner
assembly .
VF24FP2-1 LIGHTING INSTRUCTIONS
PIEZO IGNITOR

Page 1520248-2-0806
Figures 14 and 17 show a correct pilot flame pattern. The correct
flame will be blue and will extend beyond the thermocouple. The
flame will surround the thermocouple just below the tip. A slight
yellow flame may occur where the pilot flame and main burner flame
meet. Figures 15 and 18 show an incorrect pilot flame pattern. The
incorrect pilot flame is not touching the thermocouple. This will
cause the thermocouple to cool. When the thermocouple cools, the
heater will shut down.
VF24FP3-1 PILOT
Correct Flame Pattern
Figure 14
Incorrect Pilot Flame Pattern
Figure 15
If pilot flame pattern is incorrect, as shown in Figure 14
• See Troubleshooting, page 18.
Cleaning and Maintenance/Pilot
Oxygen Depletion Sensor Pilot
When the pilot has a large yellow tip flame, clean the Oxygen
Depletion Sensor as follows:
1. Clean the ODS pilot by loosening nut B from the pilot tubing.
When this procedure is required, grasp nut A with an open end
wrench.
2. Blow air pressure through the holes indicated by the arrows.
This will blow out foreign materials such as dust, lint and spider
webs. Tighten nut B also by grasping nut A.
Figure 16
VF24FP2-1 PILOT
Correct Pilot Flame Pattern
Figure 17
Incorrect Pilot Flame Pattern
Figure 18
If pilot flame pattern is incorrect, as shown in Figure 18
• See Troubleshooting, page 18.
PILOT FLAME CHARACTERISTICS

Page 16 20248-2-0806
Cleaning and Maintenance/Pilot
Oxygen Depletion Sensor Pilot
When the pilot has a large yellow tip flame, clean the Oxygen
Depletion Sensor as follows:
1. Clean the ODS pilot by loosening nut B from the pilot tubing.
When this procedure is required, grasp nut A with an open end
wrench.
2. Blow air pressure through the holes indicated by the arrows.
This will blow out foreign materials such as dust, lint and spider
webs. Tighten nut B also by grasping nut A.
Warning:
Never use needles, wires, or similar cylindrical objects to
clean the pilot to avoid damaging the calibrated ruby that
controls the gas flow.
The VF24FP2-1 gas control maximum and minimum inputs
are listed below.
OFF is the OFF position.
PILOT is the PILOT position.
VF24FP2-1
Max. 20,000 BTU/HR
Min. 7,000 BTU/HR
VF24FP2-1 can be converted to 10,000 BTU for Bedroom
Installation
Max. 10,000 BTU/HR
Min. 7,000 BTU/HR
Figure 19
For installation in a bedroom the VF24FP2-1, 20,000 BTU input
must be converted to a 10,000 input fireplace.
Attention: Main burner orifice for conversion to 10,000 BTU's is
located in your Owner's Envelope.
Bedroom Installation: VF24FP2-1 Only
The bedroom must be an unconfined space. ANSI Z223.1/NFPA54
defines an unconfined space as “a space whose volume is not less
than 50 cubic feet per 1,000 BTU per hour (4.8m3 per kw) of the
aggregate input rating of all appliances installed in that space.”
Refer to "Provisions for Adequate Combustion and Ventilation
Air," Page 6.
Instructions for Conversion of a VF24FP2-1 into a 10,000 BTU
unit:
1. If installed, turn OFF gas supply to fireplace.
2. Lift upward to remove screen front.
3. Remove logs from fireplace.
4. Remove rear log support from inner casing [three (3) 10 x 1/2"
screws].
5. Disconnect supply tubing from orifice fitting.
6. Remove air shutter and orifice fitting from venturi (throat) of
main burner by removing one (1) Phillips screw.
7. For Natural gas only, remove coupling from orifice fitting.
8. Remove air shutter from orifice fitting.
9. For Natural gas only, remove 20,000 BTU main burner orifice
marked 49 from orifice fitting and replace with 10,000 BTU
VF24FP3-1 Main Burner Operation
The gas control modulates from a minimum input of 14,000
BTU/HR (LO setting) to a maximum input of 20,000 BTU/HR
(HI setting).
Cleaning and Maintenance / Main Burner
Warning: Turn off heater and let cool before cleaning.
Caution: You must keep control areas, burner and circulating air
passageways of heater clean. Inspect these areas of heater before
each use. Have heater inspected yearly by a qualified service person.
Heater may need more frequent cleaning due to excessive lint from
carpeting, bedding materials, etc.
Logs
Be careful cleaning and handling logs so as not to damage them.
If logs break or fall apart in handling, spray the broken pieces and
fibers with water, sweep up and discard.
main burner orifice marked 1.30mm.
9. For Propane (LP) gas only, remove 20,000 BTU, main burner
orifice marked 55 from orifice fitting and replace with 10,000
BTU main burner orifice marked 64.
10. Replace air shutter onto orifice fitting.
11. For Natural gas only, replace coupling onto orifice fitting.
12. Attach air shutter and orifice fitting onto venturi (throat) of
main burner with one (1) Phillips screw from Step 6.
Attention: Air shutter will have a 1/16" opening on Natural
gas. Air shutter will be fully open on Propane (LP) gas.
13. Attach supply tubing onto orifice fitting.
14. Attach rear log support to inner casing with three (3) 10 x 1/2"
screws from Step 4.
15. Turn on gas supply to fireplace and check all gas connections
for leaks with soap solution, watching for bubbles on all gas
connections.
16. Install logs into fireplace, refer to "Log Placement", Page 12.
17. Replace screen front onto fireplace.
18. Check main burner flame for proper flame characteristics. Refer
to "Operation Instructions/Flame Appearance, Page 20.
19. Refer to rating plate in order to check box for which installation
applies, either 20,000 or 10,000 BTU input.
20. Conversion from 20,000 BTU to 10,000 BTU input fireplace
is completed.
MAIN BURNER AND THERMOSTAT OPERATION
VF24FP2-1: CONVERSION TO 10,000 BTU'S FOR BEDROOM INSTALLATION

Page 1720248-2-0806
Label all wires prior to disconnection when servicing controls.
Wiring errors can cause improper and dangerous operation. Verify
proper operation after servicing.
Millivolt thermopile is self powered, gas valve does not require 110
volts. Maximum length of 20 feet of 16 AWG to conductor wires
is to be used with all optional switches.
Use the two leads (Brown and Black/Red wires) to attach optional
components.
Check 750 Millivolt System Operation
Millivolt system and all individual components may be checked
with a millivolt meter 0-1000 MV range.
Remote Receiver
Use the following steps to place the remote receiver adjacent to
the gas valve.
Attention: The remote receiver bracket is not used in this
installation.
1. The remote receiver can not be placed behind the gas valve
and burner assembly.
2. When facing the appliance, the remote receiver must be placed
to the right of the gas valve and burner assembly.
Note: Do not let remote control receiver come in contact with
burner assembly.
On circulating vent-free firebox, install remote control receiver
behind bottom louver.
Refer to remote control installation and operating instructions for
more details on remote control.
VF24FP3-1 Wiring Diagram
Figure 20
WIRING

Page 18 20248-2-0806
If the gas quality is bad, your pilot may not stay lit, the burners may produce soot and the heater may backfire when lit. If the
gas quality or pressure is low, contact your local gas supplier immediately.
1. When ignitor button is pressed, there is no spark at ODS/
pilot.
a. Ignitor electrode positioned wrong - Replace pilot.
b. Ignitor electrode is broken - Replace pilot.
c. Ignitor electrode not connected to ignitor cable - Reconnect
ignitor cable.
d. Ignitor cable pinched or wet. Keep ignitor cable dry - Free
ignitor cable if pinched by any metal or tubing.
e. Broken ignitor cable - Replace ignitor cable.
f. Bad piezo ignitor - Replace piezo ignitor.
2. Appliance produces unwanted odors.
a. Appliance burning vapors from paint, hair spray, glues, etc.
- Ventilate room. Stop using odor causing products while
heater is running.
b. Gas leak - Locate and correct all leaks.
3. Appliance shuts off during use. (Pilot and main burner are
off.)
a. Not enough fresh air is available for ODS/pilot to operate
- Open window and/or door for ventilation.
b. Low line pressure - Contact local gas company.
c. ODS/pilot is partially clogged - Clean ODS/pilot.
d. Defective thermocouple - Replace pilot.
4. Appliance shuts off during use. (Pilot stays on.)
a. Low line pressure - Check line pressure to the valve.
b. Defective thermopile - Check pilot flame, check wire con-
nections, output should be a minimum of 325 millivolts
across. TH/TP and TP terminals with ON/OFF switch
off.
5. Gas odor even when control knob is in OFF position.
a. Gas leak - Locate and correct all leaks.
b. Control valve defective - Replace control valve.
6. When ignitor button is pressed, there is spark at ODS/pilot,
but no ignition.
a. Gas supply turned off or manual shutoff valve closed - Turn
on gas supply or open manual shutoff valve.
b. Control knob not in PILOT position - Turn control knob
to PILOT position.
c. Control knob not pressed in while in PILOT position - Press
in control knob while in PILOT position.
d. Air in gas lines when installed - Continue holding down con-
trol knob. Repeat igniting operation until air is removed.
e. ODS/pilot is clogged - Replace ODS/pilot assembly or get
it serviced.
f. Gas regulator setting is not correct - Replace gas regula-
tor.
7. ODS/pilot lights but flame goes out when control knob is
released.
a. Control knob not fully pressed in - Press in control knob
fully.
b. Control knob not pressed in long enough - After ODS/pilot
lights, keep control knob pressed in 30 seconds.
c. Manual Shutoff valve not fully open - Fully open manual
shutoff valve.
d. Thermocouple connection loose at control valve - Hand
tighten until snug, then tighten 1/4 turn more.
e. Pilot flame not touching thermocouple, which allows
thermocouple to cool, causing pilot flame to go out. This
problem could be caused by either low gas pressure or
dirty or partially clogged ODS/pilot - Contact local gas
company.
f. Thermocouple damaged - Replace thermocouple.
g. Control valve damaged - Replace control valve.
8. Burner does not light after ODS/pilot is lit.
a. Burner orifice clogged - Clean burner or replace main burner
orifice.
b. Burner orifice diameter is too small - Replace burner ori-
fice.
c. Inlet gas pressure is too low - Contact qualified service
person.
9. If burning at main burner orifice occurs (a loud, roaring
blow torch noise).
a. You must turn off burner assembly and contact a qualified
service person.
b. Manifold pressure is too low - Contact local gas com-
pany.
c. Burner orifice clogged - Clean burner or replace burner
orifice.
10. Logs appear to smoke after initial operation.
a. Vapors from paint or curing process of logs - Problem will
stop after a few hours of operation. Run the heater with the
damper open if you have one, or open a window for the
first few hours.
Log heater is intended to be smokeless. Turn OFF heater
and call qualified service person.
11. Heater produces a whistling noise when main burner is
lit.
a. Turning control knob to HIGH position when main burner
is cold - Turn control knob to LOW position and let warm
up for a minute.
b. Air in gas line - Operate burner until air is removed from
line. Have gas line checked by local gas company.
c. Dirty or partially clogged burner orifice - Clean burner or
replace burner orifice.
12. No gas to pilot.
a. LP-regulator shut down due to inlet pressure too high -
Verify LP tank regulator is installed and set at 11" to 13"
w.c. Replace regulator on heater.
Turn appliance OFF and allow to cool before servicing. Only a qualified service person should service and repair the heater.
TROUBLESHOOTING
SYMPTOMS, POSSIBLE CAUSES AND CORRECTIONS

Page 1920248-2-0806 Empire Comfort Systems, Inc. Nine Eighteen Freeburg Ave. Belleville, Illinois 62220-2623
USE ONLY MANUFACTURER'S REPLACEMENT PARTS. USE OF ANY OTHER PARTS COULD CAUSE INJURY OR DEATH.
Index Part
No. Number Description
Index Part
No. Number Description
1 20217 TRIM - TOP
2 20215 TRIM - LEFT
3 20216 TRIM - RIGHT
4 10554 NAILING FLANGE (3 REQUIRED)
5 11289 OUTER WRAPPER TOP
6 10574 CORNER BRACE 2
7 10573 CORNER BRACE 1
8 11295 OUTER WRAPPER
9 11289 OUTER WRAPPER BOTTOM
10 11460 LOUVER ASSEMBLY - UPPER
11 11462 SCREEN ASSEMBLY
12 11461 LOUVER ASSEMBLY - LOWER
13 11322 LOUVER HINGE BRACKET (2 RE-
QUIRED)
14 11296 FIREBOX TOP
15 11303 INNER FIREBOX TOP
16 11334 REAR LOG SUPPORT WELDED AS-
SEMBLY
17 11302 FIREBOX WALLS
18 11304 FIREBOX BOTTOM
20 P-253 ORIFICE FITTING - ANGLED
21 P-182 ORIFICE - LPG (20,000 BTU)
22 R-5675 AIR SHUTTER - LPG
22 R-5676 AIR SHUTTER - NAT
23 12348 BURNER ASSEMBLY - LPG
23 12347 BURNER ASSEMBLY - NAT
24 11305 VALVE / REGULATOR BRACKET
NOT SHOWN R-5668 IGNITOR WIRE
NOT SHOWN R-4459 MAGNET (2 REQUIRED)
NOT SHOWN 12389 CERAMIC MEDIA (REPAIR)
NOT SHOWN 15998 ROCK WOOL
NOT SHOWN P-251 COUPLING - NAT
VF24FP3-1 ONLY
19 R-3623 PILOT ASSEMBLY - LPG
19 R-3624 PILOT ASSEMBLY - NAT
21 P-181 ORIFICE - NAT (20,000 BTU)
29 R-5700 VALVE - NAT
29 R-5701 VALVE - LPG
30 11306 VALVE BRACKET (2 REQUIRED)
31 11307 VALVE COVER PLATE
32 R-3436 REMOTE/OFF/ON SWITCH
NOT SHOWN 11458 TUBING (VALVE TO PILOT) - LPG
NOT SHOWN 11459 TUBING (VALVE TO BURNER)
NOT SHOWN R-4579D SWITCH WIRE HARNESS
NOT SHOWN P-263 NIPPLE 8"
NOT SHOWN 15465 TUBING (VALVE TO PILOT
REGULATOR) - NAT
NOT SHOWN 15466 TUBING (PILOT REGULATOR) TO
PILOT) - NAT
NOT SHOWN R-7063 PILOT REGULATOR - NAT
VF24FP2-1 ONLY
19 R-5170 PILOT ASSEMBLY - LPG
19 R-5171 PILOT ASSEMBLY - NAT
21 P-265 ORIFICE - NAT (20,000 BTU)
21 P-266 ORIFICE - NAT (10,000 BTU)
21 P-193 ORIFICE - LPG (10,000 BTU)
29 16921 VALVE - NAT
29 16922 VALVE - LPG
26 R-2480 INLET REGULATOR - LPG
26 R-2479 INLET REGULATOR - NAT
27 16301 VALVE COVER PLATE
28 R-2313 PIEZO IGNITOR
NOT SHOWN 11465 TUBING (VALVE TO PILOT)
NOT SHOWN 11466 TUBING (VALVE TO BURNER)
NOT SHOWN 16302 TUBING (REGULATOR TO VALVE)
NOT SHOWN P-264 NIPPLE 5"
NOT SHOWN R-1720 PLASTIC CLIP
ATTENTION: When ordering parts, it is very important that part number and description of part coincide.
Parts can be ordered only through your service person or dealer. For best results, the service person or dealer should order parts through the distribu-
tor. Parts can be shipped directly to the service person/dealer.
All parts listed in the Parts List have a Part Number. When ordering parts, first obtain the Model Number from the name plate on your equipment.
Then determine the Part Number (not the Index Number) and the Description of each part from the following appropriate illustration and list. Be sure
to give all this information.
Fireplace Model Number Part Description
Fireplace Serial Number Part Number
Type of Gas (Propane or Natural)
Do not order bolts, screws, washers or nuts. They are standard hardware items and can be purchased at any local hardware store.
Shipments contingent upon strikes, fires and all causes beyond our control.
PARTS LIST
HOW TO ORDER REPAIR PARTS

Page 20 20248-2-0806
PARTS VIEW
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