Ems Satamatics sprey User manual

OPERATOR MANUAL

A ™Product

Osprey Personal Tracker

Operator Manual

EMS Global Tracking.

This document is issued in confidence for the purpose only for which it is supplied. Information in this document is

subject to change without notice. EMS Global Tracking makes no warranty of any kind with regards to this

material, including, but not limited to, the implied warranties of merchantability and fitness for purpose. EMS

Global Tracking shall not be liable for errors contained herein or for incidental or consequential damages in

connection with the use of this material. No part of this document may be photocopied, reproduced, or translated

to another language without prior written consent of EMS Global Tracking.

Satamatics and EMS are registered trademarks of EMS Global Tracking. All other trademarks belong to their

respective owners.

Any comments about the OSPREY product or this manual should be addressed to:

EMS Global Tracking Ltd, Miller Court, Severn Drive, Tewkesbury Business Park, Tewkesbury, Gloucestershire,

GL20 8DN, United Kingdom

Telephone: +44 (0)1684 278616 email: tr[email protected]

Web: www.emsglobaltracking.com

Osprey Personal Tracker Operator Manual

Document Number: MAN-0053

Rev 3 – 27th July 2010

FCC NOTICE

This device complies with part 15 of the FCC rules. Operation is subject to the following two

conditions: (1) This device may not cause harmful interference, and (2) this device must accept any

interference received, including interference that may cause undesired operation.

For body-worn operation, this device has been tested and meets FCC and CE exposure guidelines

when used with an accessory that contains no metal and that positions the device a minimum of 0mm

from the body. Use of other accessories may not ensure compliance with FCC and CE RF exposure

guidelines.

Changes or modifications to this equipment, not expressly approved by EMS Global Tracking, may

void the user’s authority to operate this equipment.

WASTE-ELECTRICAL AND ELECTRONIC EQUIPMENT (WEEE) DIRECTIVE

The European Parliament and the Council of the European Union have issued the Waste Electrical and Electronic

Equipment Directive. The purpose of the Directive is the prevention of waste of electrical and electronic

equipment, and to promote the re-use and recycling and other forms of recovery of such waste. As such the

Directive concerns producers, distributors and consumers.

The WEEE directive requires that both manufacturers and end users dispose of electrical and electronic

equipment and parts in an environmentally safe manner and that equipment and waste are re-used or recovered

for their materials or energy.

Electrical and electronic equipment and parts must not be disposed of with ordinary household refuse. All electrical

and electronic equipment and parts must be collected and disposed of separately. Products and equipment that

must be collected for re-use, recycling and other forms of recovery are marked with the pictogram shown in above.

When disposing of electrical and electronic equipment by use of the collection systems available in your country,

you protect the environment, human health and contribute to the prudent and rational use of natural resources.

Collecting electrical and electronic equipment and waste prevents the potential contamination of nature with the

hazardous substances that may be present in electrical and electronic products and equipment.

Your Dealer/Distributor will assist and advise you of the correct way of disposal in your country.

This document contains information that is proprietary and confidential to EMS Global Tracking (one or more of the following: EMS Global Tracking Ltd and EMS Technologies

Canada, Ltd), and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or

communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Global Tracking.

Osprey Personal Tracker

Operator Manual Contents

This document contains information that is proprietary and confidential to EMS Global Tracking (one or more of the following: EMS Global Tracking Ltd and EMS Technologies

Canada, Ltd), and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or

communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Global Tracking.

Contents

1Preface.......................................................................................................iii

General Safety Warnings............................................................................................................ iii

Battery Charging.................................................................................................................... iii

Maximum Permissible Exposure (MPE) Limits...................................................................... iii

Maintenance............................................................................................................................... iii

Product Liability..........................................................................................................................iv

2Chapter 1 – Introduction ............................................................................1

What is the Osprey Personal Tracker?........................................................................................1

How the Osprey Operates...........................................................................................................2

Feature Summary........................................................................................................................2

About Airtime Charges ................................................................................................................3

Staying Safe................................................................................................................................3

About EMS Global Tracking ........................................................................................................3

3Chapter 2 – Registering the Osprey ..........................................................4

STEP 1 - Create Your User Account...........................................................................................4

STEP 2 - Add the Osprey in ViewPoint .......................................................................................5

STEP 3 - Switch on the Osprey...................................................................................................5

Troubleshooting...........................................................................................................................7

Failure to Complete Registration ............................................................................................7

Resetting Your Password.......................................................................................................8

4Chapter 3 – Getting to Know the Osprey...................................................9

Introduction..................................................................................................................................9

Positioning and Wearing the Osprey...........................................................................................9

About the Carrier ..................................................................................................................10

Using a Remote Antenna for in-Vehicle Mounting................................................................10

Main Features............................................................................................................................11

On/Off Key............................................................................................................................12

Left and Right Soft Keys.......................................................................................................12

Up/Down Keys......................................................................................................................12

Back/Home Key....................................................................................................................12

Point-of-interest Key.............................................................................................................12

Alert Key...............................................................................................................................12

About the Screen..................................................................................................................12

Keypad Lock and Standby Mode..........................................................................................14

Option and Message Numbers.............................................................................................15

Sounds Produced by the Osprey...............................................................................................16

About the Home Page...............................................................................................................16

Returning to the Home Page ................................................................................................16

About the Mailbox......................................................................................................................16

Message Limits.....................................................................................................................17

Understanding the Communication Cycles................................................................................17

Point-of-Interest Key.............................................................................................................18

Alert Mode ............................................................................................................................18

Menu Map..................................................................................................................................18

5Chapter 4 – Operating the Osprey...........................................................19

Introduction................................................................................................................................19

Charging the Battery..................................................................................................................19

Osprey Personal Tracker

Contents Operator Manual

This document contains information that is proprietary and confidential to EMS Global Tracking (one or more of the following: EMS Global Tracking Ltd and EMS Technologies

Canada, Ltd), and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or

communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Global Tracking.

Using the Battery Charger.................................................................................................... 19

Charging from the USB Port of a PC.................................................................................... 19

Battery Life........................................................................................................................... 20

Battery Replacement............................................................................................................ 20

Switching On the Osprey.......................................................................................................... 20

Importance of Sky View ....................................................................................................... 21

Switching Off the Osprey.......................................................................................................... 21

Logging In................................................................................................................................. 21

Receiving and Sending Messages............................................................................................ 22

Viewing Received Messages............................................................................................... 22

Replying to a Message......................................................................................................... 23

Sending Messages............................................................................................................... 23

Viewing Messages Stored in the Outbox or Sent Items Folder............................................ 25

Deleting Received Messages or Sent Items Messages....................................................... 26

Sending a Message Request............................................................................................... 27

Sending Point-of-Interest Messages......................................................................................... 27

Sending Your Own Point-of-Interest Message..................................................................... 28

Sending a Pre-Configured Point-of-interest Message.......................................................... 28

Using Alert Mode ...................................................................................................................... 28

About Alert Mode ................................................................................................................. 28

Activating Alert Mode...........................................................................................................29

Canceling Alert Mode........................................................................................................... 29

Changing the Osprey's Settings................................................................................................ 29

Performing a Sky View Test................................................................................................. 31

Resetting the Osprey................................................................................................................ 32

6Appendix A – Personal Tracker Uploader................................................33

Introduction............................................................................................................................... 33

7Appendix B – Specifications.....................................................................34

8Appendix C – Warranty ............................................................................35

Warranty................................................................................................................................... 35

Limitation of Warranty..........................................................................................................35

Governing Law..................................................................................................................... 36

Returns ................................................................................................................................ 36

Osprey Personal Tracker

Operator Manual Preface

This document contains information that is proprietary and confidential to EMS Global Tracking (one or more of the following: EMS Global Tracking Ltd and EMS Technologies

Canada, Ltd), and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or

communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Global Tracking.

1Preface

General Safety Warnings

WARNING: Battery safety – To prevent physical injury, observe the following:

•Do not short circuit.

•Do not incinerate.

•Do not dispose of in fire.

Local and International regulations regarding the transport of batteries must be complied with. In

particular, all packaging must be UN3090 approved.

Contact trackingsupport@emsglobaltracking.com for further information.

Battery Charging

Charge the equipment using only the supplied charger, or from the USB port of a personal computer.

Maximum Permissible Exposure (MPE) Limits

For body-worn operation, this device has been tested and meets FCC and CE exposure guidelines

when used with an accessory that contains no metal. Use of other accessories may not ensure

compliance with FCC and CE RF exposure guidelines.

Maintenance

Caution: There are no user serviceable parts inside the Osprey. Do not remove the

battery cover or attempt to gain access to the case.

Dust, dirt and finger marks can be removed using a soft damp cloth.

Caution: Do not use domestic cleaning products.

Osprey Personal Tracker

Preface Operator Manual

This document contains information that is proprietary and confidential to EMS Global Tracking (one or more of the following: EMS Global Tracking Ltd and EMS Technologies

Canada, Ltd), and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or

communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Global Tracking.

Product Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EMS IS NOT LIABLE UNDER ANY

CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY

FOR ANY LOSS OF USE OF THE PRODUCT, INCONVENIENCE OR DAMAGES OF ANY

CHARACTER, WHETHER DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL (INCLUDING,

BUT NOT LIMITED TO, DAMAGES FOR LOSS OF GOODWILL, WORK STOPPAGE, COMPUTER

FAILURE OR MALFUNCTION, LOSS OF INFORMATION OR DATA CONTAINED IN, STORED ON,

OR INTEGRATED WITH ANY PRODUCT RETURNED TO EMS FOR WARRANTY REPAIR)

RESULTING FROM THE USE OF THE PRODUCT, RELATING TO WARRANTY SERVICE, OR

ARISING OUT OF ANY BREACH OF THIS LIMITED WARRANTY, EVEN IF EMS HAS BEEN

ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IMPORTANT: EMS DOES NOT PROVIDE

EMERGENCY PUBLIC SAFETY CONNECTIONS OR MISSION CRITICAL MESSAGING THROUGH

THE SERVICES.

and

EMS will not be liable to the Value Added Reseller in tort (including negligence), breach of contract,

under any indemnity or otherwise for:

(a) any outage, unavailability or degradation of the Airtime Services due to malfunction of any

satellite or other equipment, suspension or termination of the Airtime Services as permitted

by this Framework Agreement, or any other cause; or

(a) any acts or omission of Inmarsat, Stratos or Telecom Italia that lead to any outage,

unavailability or degradation of the Airtime Services; or

(b) any acts or omissions of a telecommunications carrier unaffiliated with EMS that provides

services in relation to this Framework Agreement; or

regulatory requirements of a specific state, province or country; or

(d) libel, slander, invasion of privacy infringement of copyright or any other Intellectual Property

Rights arising from material transmitted or received via the Airtime Services; or

(e) infringement of patents or other Intellectual Property Rights arising from use of the Airtime

Services or the Products in combination with -services or equipment provided by the Value

Added Reseller; or

(f) use of the Airtime Services in a manner not authorized by this Framework Agreement.

Osprey Personal Tracker

Operator Manual Introduction

This document contains information that is proprietary and confidential to EMS Global Tracking (one or more of the following: EMS Global Tracking Ltd and EMS Technologies

Canada, Ltd), and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or

communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Global Tracking.

2Chapter 1 – Introduction

What is the Osprey Personal Tracker?

The Osprey Personal Tracker is a compact, lightweight device for personal tracking and two-way

messaging that uses satellite technology, as illustrated in Figure 2-1.

The Osprey uses Global Positioning System (GPS) satellites to obtain the operator's current position

and an Inmarsat satellite for the two-way text messaging system and tracking reports.

The Osprey allows a tracking application running on a remote computer to display and track the

operator's current position, and to communicate with the operator using selectable text messages.

The text messages can be customized to your organization's specific needs.

The tracking application available from EMS Global Tracking is "ViewPoint", which is a web-based

application that is accessed through a web browser running on a personal computer (PC). ViewPoint

is able to display the operator's current position on a map, send and receive messages and distribute

messages sent from one Osprey to other Ospreys in the same fleet.

The Osprey can be used from any location on the Earth's surface, except near the polar regions.

Figure 2-1: Osprey Communications

Tracking Application

(e.g. ViewPoint)

Osprey Personal

Tracker Inmarsat

Ground Station

Inmarsat Satellite

GPS Satellites

Osprey Personal Tracker

Introduction Operator Manual

This document contains information that is proprietary and confidential to EMS Global Tracking (one or more of the following: EMS Global Tracking Ltd and EMS Technologies

Canada, Ltd), and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or

communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Global Tracking.

How the Osprey Operates

During normal operation, the Osprey remains dormant for a preset period of time, then 'wakes up' at

scheduled intervals to report your current position (including heading and speed) to the ViewPoint

application, and to receive any messages that have been sent to you. The interval between

scheduled communications is configured in ViewPoint, and the default is 8 minutes.

Any messages that you send using the Mailbox Compose option or 'Point-of-Interest' key are sent as

soon as the Osprey obtains a GPS fix. Alert messages are sent immediately the ‘Alert’ key is

pressed.

This method of operation results in very low power consumption and maximum battery life between

charges.

If required, separate position reporting and message receive intervals can be configured in ViewPoint.

This flexibility allows the tracking and messaging frequency to be balanced against the desired

battery life.

For more information, refer to Understanding the Communication Cycles on page 17.

Feature Summary

Your Osprey also incorporates the following features:

•Alert Mode – In urgent situations, you can activate the Osprey's Alert Mode by pressing the

Alert key. This sends an alert message to the ViewPoint operator and normally, depending

on how the system is configured in ViewPoint, reduces the interval between scheduled

position messages (default 2 minutes). It also switches on the Inmarsat modem

continuously, allowing faster message delivery from ViewPoint to the Osprey.

For more information, refer to Using Alert Mode on page 28.

•Point of Interest – This feature allows you to send a message to the ViewPoint application

to record a particular location.

For more information, refer to Sending Point-of-Interest Messages on page 27.

•Mailbox – The Osprey's mailbox stores incoming and outgoing messages and allows you to

view or reply to them at any time.

For more information, refer to About the Mailbox on page 16.

•Stealth Mode – When you need to operate your Osprey discreetly, selecting Stealth Mode

switches off the audible bleeper tone, reduces the screen brightness and switches off the

keypad backlighting.

For more information, refer to Changing the Osprey's Settings on page 29.

•User Identification – ViewPoint can be configured to require you to enter a user ID, or user

ID and PIN. This allows the ViewPoint operator to confirm your identity. You may be

requested to provide these login details at scheduled intervals, on demand, and when you

switch on or reset the Osprey.

Osprey Personal Tracker

Operator Manual Introduction

This document contains information that is proprietary and confidential to EMS Global Tracking (one or more of the following: EMS Global Tracking Ltd and EMS Technologies

Canada, Ltd), and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or

communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Global Tracking.

About Airtime Charges

Airtime charges are based on the number of messages (including routine position reports) sent and

received. Alert mode can increase the number of messages and may therefore incur additional costs,

depending on the tariff used. Users should refer to their tariff plan for details of charges.

Staying Safe

EMS Global Tracking recommends that the Osprey is used only as part of a larger system or plan to

maintain the safety and security of operators. The Osprey has been designed to achieve the highest

level of performance and reliability, but as with all technology-based products, there exists a risk of

breakdown, performance reduction or other problem (including strong solar flares) that could delay or

prevent messaging and position acquisition. It is therefore strongly recommended that additional

measures are in place to ensure that the safety and security of operators are not compromised by

such an event.

About EMS Global Tracking

Your Osprey is brought to you by EMS Global Tracking, a world leader in mobile, deployable

communications. EMS Global Tracking delivers technology that enables:

•Universal mobility of voice, data and video communications for defence, business and

entertainment applications.

•Companies and governments to locate, track and detect people and assets.

•Intelligent networks to deliver reliable, real-time information for mission-critical applications.

For more information about EMS Global Tracking, visit our website at: www.emsglobaltracking.com/

Registering Osprey Personal Tracker

the Osprey Operator Manual

This document contains information that is proprietary and confidential to EMS Global Tracking (one or more of the following: EMS Global Tracking Ltd and EMS Technologies

Canada, Ltd), and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or

communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Global Tracking.

3Chapter 2 – Registering the Osprey

This chapter is for system administrators who need to register the Osprey before use.

Caution: Do not switch on the Osprey until you reach step 3.

Note: Fully charge the battery for at least 6 hours using the supplied charger. For further information,

refer to Charging the Battery on page 19.

Before using your Osprey, it must be registered in the ViewPoint application. There are three steps to

this process:

1. Create your user account with EMS Global Tracking online services.

2. Add the Osprey in ViewPoint.

3. Complete registration by switching on your Osprey.

Note: The Osprey must be activated for use on an airtime account prior to registration,

STEP 1 - Create Your User Account

Before registering your Osprey, you must have a user account with the EMS Global Tracking online

service. If you already have an account, you may omit this procedure and go directly to STEP 2 - Add

the Osprey in ViewPoint on page 5.

To create your user account:

1. Using your web browser, go to: http://emsviewpoint.com

The Login page is displayed:

2. Click the Register link provided for new users. The New User Registration page is

displayed. Note: Do not attempt to log in until you receive an email (see over).

3. Enter your personal details.

Osprey Personal Tracker Registering

Operator Manual the Osprey

This document contains information that is proprietary and confidential to EMS Global Tracking (one or more of the following: EMS Global Tracking Ltd and EMS Technologies

Canada, Ltd), and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or

communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Global Tracking.

4. Click Register to submit your details. A page confirming that your registration has been

successful is displayed.

An email is sent to your email address for security validation purposes.

5. Click the link near the bottom of this email to complete the account setup process. DO NOT

Caution: Do not attempt to log in until you have clicked the link, otherwise registration will not

complete successfully. If you have done this inadvertently, reset your password as described in

Resetting Your Password on page 8.

STEP 2 - Add the Osprey in ViewPoint

Enter your Osprey's details into ViewPoint as follows:

1. Using your web browser, go to: http://emsviewpoint.com

The Login page is displayed.

2. Enter your username (this is your email address) and password, then click

SECURE LOGIN.

A welcome page is displayed.

3. If this is the first Osprey you have registered:

•Click add terminal in the Welcome page.

If this is not the first Osprey you have registered:

•Click TERMINALS in the System menu, followed by ADD TERMINAL.

4. Enter the details of the Osprey when prompted:

•Inmarsat Serial No. (ISN) and Serial Number – Printed on the label on the rear of the

Osprey (ISN and SERIAL respectively).

•Unit Name – A unique name of your choice.

•Fleet Name – The name of the group of Ospreys to which this Osprey belongs (e.g.

you may want to use your company name).

5. Follow the prompts, then exit ViewPoint.

STEP 3 - Switch on the Osprey

To complete registration, the Osprey must communicate with ViewPoint, from a location where good

communication is possible with an Inmarsat satellite. To achieve this:

1. Ensure that the battery is fully charged.

2. Take the Osprey outside to a location that has a good sky view. The Inmarsat satellites are

stationary and equator based, so you need a clear, unobstructed view to the south in the

northern hemisphere, or to the north in the southern hemisphere. You also need a flat solid

surface where the Osprey can be left during registration. See page 9for further guidance.

Registering Osprey Personal Tracker

the Osprey Operator Manual

3. Switch on the Osprey by pressing the On/Off key on the front panel keypad for 2 seconds

(Figure 3-1).

Figure 3-1: On/Off Key

4. Place the Osprey on the flat surface in an upright position. Make sure that you are not

obstructing the sky view.

5. The Osprey now starts a registration process, which connects to the GPS and Inmarsat

satellites and communicates with ViewPoint to complete registration. The following screens

are displayed in sequence:

On/Off key

The Osprey is obtaining a position fix from GPS

satellites. The icon in the top-right corner flashes

during this process, then remains steady when

there is a position fix.

Selecting Locator (by pressing the key below

the option) displays the Locator tool, which allows

you to determine the location of the Inmarsat

Satellite in the sky (see page 30).

Selecting Sky Test allows you to check the quality

of the sky view (see page 31).

The Osprey is connecting to the Inmarsat satellite.

The icon in the top-left corner flashes during this

process, then remains steady when a connection

has been established. Note: Ensure that there are

at least two signal strength bars consistently

displayed in the icon in the top-left corner.

The Osprey is sending a request to ViewPoint to

complete registration.

This document contains information that is proprietary and confidential to EMS Global Tracking (one or more of the following: EMS Global Tracking Ltd and EMS Technologies

Canada, Ltd), and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or

communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Global Tracking.

Osprey Personal Tracker Registering

Operator Manual the Osprey

ViewPoint has received the request and is

processing the registration.

ViewPoint has confirmed that registration is

complete.

Note: In extreme cases, the whole process may

take up to 20 minutes to complete.

6. Select OK. The Home page is displayed:

Note: You may be prompted to enter a user ID or

user ID and PIN to confirm your identity to the

ViewPoint operator (see Logging In on page 21).

Troubleshooting

Note: The online help in the ViewPoint application provides answers to frequently-asked questions

and troubleshooting information. Please refer to the online help before contacting your support

representative for assistance.

Failure to Complete Registration

The following messages may appear during registration:

Take the Osprey to a new location with a good sky

view (see page 9) and select OK to restart the

registration.

This document contains information that is proprietary and confidential to EMS Global Tracking (one or more of the following: EMS Global Tracking Ltd and EMS Technologies

Canada, Ltd), and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or

communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Global Tracking.

Registering Osprey Personal Tracker

the Osprey Operator Manual

This may indicate an intermittent sky view. Obtain a

clear sky view and select OK to try again.

If there is still a problem, switch off the Osprey, log

in to ViewPoint, click TERMINALS in the System

menu and check that the details of the Osprey are

correct. Switch on the Osprey and try again.

If you are still not successful and your company

uses a customized code book (page 33), an

incorrect code book may have been installed.

Reinstall the code book and try again.

Resetting Your Password

If you forget your user account password or have attempted to login to ViewPoint without first using

the email link, you will need to reset your password. To do this:

1. Using your web browser, go to: http://emsviewpoint.com

The Login page is displayed.

2. Click the Reset Password link on this page. This displays the Reset Password page.

3. Type your email address where indicated, then click the Submit button. An email is sent to

your email address.

4. Click the link near the bottom of this email to obtain the Set Password page.

A welcome page is displayed.

5. Type your new password in both boxes indicated, then click the Set Password button.

This document contains information that is proprietary and confidential to EMS Global Tracking (one or more of the following: EMS Global Tracking Ltd and EMS Technologies

Canada, Ltd), and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or

communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Global Tracking.

Osprey Personal Tracker Getting to Know

Operator Manual the Osprey

This document contains information that is proprietary and confidential to EMS Global Tracking (one or more of the following: EMS Global Tracking Ltd and EMS Technologies

Canada, Ltd), and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or

communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Global Tracking.

4Chapter 3 – Getting to Know the Osprey

Introduction

This chapter gives you a guided tour of the Osprey, helping you to get to know all the physical

features of the device. It also introduces you to important screen display features, describes how to

charge the battery and gives guidance on positioning and carrying the Osprey so as to get good

satellite reception.

Positioning and Wearing the Osprey

The Osprey uses both GPS and Inmarsat satellites. When used without an optional remote antenna, it

is important that the Osprey has the best possible clear sky view at all times in order to take

advantage of the available satellite signals. Positioning the Osprey in a high upright position with a

clear line of sight to the sky ensures the best connection. You can use the sky view test (page 31) to

test the quality of the sky view.

The satellite Locator tool (page 30) illustrates your location in relation to the nearest Inmarsat satellite

and helps to position the Osprey to aid successful communication. The line of sight to the Inmarsat

satellite should not be obstructed by buildings, dense trees, vehicles, etc. As a general rule, when in

the northern hemisphere, the nearest Inmarsat satellite is located to the south, and when in the

southern hemisphere, it is located to the north.

Remember the following:

•Give the Osprey the best view of the sky whenever possible.

•Locate the Osprey at the highest possible position, free from obstructions and safe from

damage.

•Nearby radar transmitters, other satellite communications equipment and microwave dishes

may affect the performance of the Osprey.

•Keep the Osprey as far as possible from other electrical/electronic devices in order to

minimise interference.

•Do not position on hot surfaces.

•Regularly review the Osprey's location by checking the signal strength icons, ensuring that

any messages that you have sent are moving from the Outbox to the Sent Items mailbox

(see Sending Messages on page 23) and being alert to any POOR SKY VIEW AFFECTING

PERFORMANCE notification given on the screen.

Getting to Know Osprey Personal Tracker

the Osprey Operator Manual

About the Carrier

A carrier (Figure 4-1) is available to help with carrying and positioning the Osprey. The carrier is

supplied with three straps, which allow the Osprey to be easily attached to a rucksack or other

clothing in a variety of different ways. Figure 4-2 shows recommended carrying positions.

Figure 4-1: The Osprey Carrier

Figure 4-2: Recommended Carrying Positions

Using a Remote Antenna for in-Vehicle Mounting

The back of the carrier has a rectangular hole pattern. If required, this allows the Osprey to be

mounted onto an AMPS-compatible mounting surface, which are often used to mount devices inside

vehicles.

If the Osprey is mounted inside a vehicle, a remote antenna (not supplied with the Osprey) should be

fitted to the outside of the vehicle and connected to the docking connector on the bottom of the

Osprey. For further information, please refer to the remote antenna installation instructions.

The straps (1, 2, 3) must be

fed correctly through the slots

(as shown here) to enable the

Osprey to fit easily into the

carrier. The ring fits over the

top of the Osprey.

Carry the Osprey at a high

position. Carrying the Osprey from

the waist is not recommended.

This document contains information that is proprietary and confidential to EMS Global Tracking (one or more of the following: EMS Global Tracking Ltd and EMS Technologies

Canada, Ltd), and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or

communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Global Tracking.

Osprey Personal Tracker Getting to Know

Operator Manual the Osprey

Main Features

The user controls (known as 'keys') and screen are on the front of the Osprey, as shown in Figure 4-3.

Figure 4-3: Main Controls and Screen

The Osprey also has a mini-B USB connector for charging the battery (page 19), and a docking

connector for connection to an optional remote antenna. Figure 4-4 illustrates the positions of these

features.

Note: The connectors have protective rubber covers. To avoid ingress of water, dust, etc. you should

keep the covers securely fitted except when in use.

Figure 4-4: Docking and USB Charging Connectors

Screen

On/Off Key

Alert Key (behind

protective cover)

Mini-B USB charging connector

(behind protective cover).

Docking connector (behind

rubber cover) for connection

to optional remote antenna

This document contains information that is proprietary and confidential to EMS Global Tracking (one or more of the following: EMS Global Tracking Ltd and EMS Technologies

Canada, Ltd), and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or

communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Global Tracking.

Getting to Know Osprey Personal Tracker

the Osprey Operator Manual

On/Off Key

Press for 2 seconds to switch the Osprey on or off. It also performs a full system

reset when pressed for approximately 10 seconds. The key is recessed to prevent

inadvertent operation. Refer to Switching On the Osprey on page 20 for more

information.

Left and Right Soft Keys

Two context-dependent keys are used to select menu options or acknowledge

notification messages.

Up/Down Keys

These keys are used to scroll through menu options or messages. A single press

scrolls one line at a time. Keeping the key pressed continually scrolls through until

you let go.

Back/Home Key

This key is used to go back through menus, one page at a time, until the Home

page is reached. It also steps directly to the Home page when pressed for more

than 2 seconds.

Point-of-interest Key

This key is used to send a specific 'Point-of-interest' (POI) position message to the

ViewPoint application, without waiting for the next scheduled communication

period. Refer to Sending Point-of-Interest Messages on page 27 for more

information.

Alert Key

Press for 2 seconds to activate Alert mode. The key has a protective rubber cover,

which should be left in place until it is required. Refer to Using Alert Mode on page 28

for more information.

About the Screen

The screen (Figure 4-5) displays status information and, in conjunction with the keypad, allows you to

select options. As well as text labels and messages, icons are also displayed.

The screen has adjustable brightness, and the keypad is normally backlit for use at night. You can

disable the backlighting for security purposes, if required. (For information on adjusting the screen

brightness and disabling backlighting refer to Changing the Osprey's Settings on page 29.)

Note: The time and date are automatically obtained from the satellite data; you do not need to set

them.

This document contains information that is proprietary and confidential to EMS Global Tracking (one or more of the following: EMS Global Tracking Ltd and EMS Technologies

Canada, Ltd), and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or

communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Global Tracking.

Osprey Personal Tracker Getting to Know

Operator Manual the Osprey

This document contains information that is proprietary and confidential to EMS Global Tracking (one or more of the following: EMS Global Tracking Ltd and EMS Technologies

Canada, Ltd), and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or

communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Global Tracking.

GPS Fix

Figure 4-5: Screen Features

The icons have the following meanings:

Battery Charge Status Icon

Remaining battery capacity in the form 1 to 4 bars. 4 bars is fully charged.

A flashing symbol indicates that the battery is currently being charged.

Inmarsat Satellite Service and Signal Strength Icon

A flashing antenna symbol (at the left of the icon), indicates that the Osprey is acquiring

a connection to the Inmarsat satellite. A steady antenna indicates that a connection has

been acquired (see Understanding the Communication Cycles on page 17 for more

information). The bar symbols (1 to 3 bars) show the current signal strength. One bar

may not be sufficient to send or receive messages.

GPS Fix Icon

A flashing satellite symbol indicates that the Osprey is acquiring a position fix from GPS

satellites. This icon remains steady when there is a fix.

New Message Icon

A new or unread message is in the message Inbox. Refer to Viewing Received

Messages on page 22 for more information. If there is more than one message, the

icon appears as follows:

Outbox Messages Icon

A message is waiting in your Outbox, waiting to be sent. Refer to Sending Messages on

page 23 for more information. If there is more than one message, the icon appears as

follows:

New Messa

e Batter

Char

e Status

Outbox Messa

tions

Alert Mode Lo

Inmarsat Satellite Service

and Si

nal St

Getting to Know Osprey Personal Tracker

the Osprey Operator Manual

Alert Mode Icon

Indicates that Alert mode has been activated on the Osprey. Refer to Using Alert Mode

on page 28 for more information.

User Identification Icon

This icon flashes after you have sent your user ID, or user ID and PIN, to ViewPoint.

The icon is steady once ViewPoint has confirmed that your login details are valid. Refer

to Logging In on page 21 for more information.

Standby Icon

This is displayed at the top of the screen when the keypad is locked in "standby mode".

The Osprey can continue to receive messages normally. See Keypad Lock on page 14.

Keypad Locked Icon

This is displayed while you are unlocking the keypad. See Keypad Lock on page 14.

Selecting Options

Any options that are available for you to select are displayed along the bottom of the screen. In the

Home page, you can select Mailbox and Settings options. You can select these using the Left and

Right Soft keys located below the option names.

Status Notifications

A range of status related information (such as battery state or sky view status) is shown on the screen

from time to time. For example:

Pressing the Right Soft key ( ) below the OK prompt acknowledges the notification.

Keypad Lock and Standby Mode

To avoid accidental key operation and conserve battery power, if you do not press a key for a set

period of time, the keypad locks, the screen brightness reduces, and only the icons and battery

charge indicator are displayed. This "standby" mode is designed to conserve battery power and

prevent accidental key operation.

This document contains information that is proprietary and confidential to EMS Global Tracking (one or more of the following: EMS Global Tracking Ltd and EMS Technologies

Canada, Ltd), and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or

communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Global Tracking.