Eneo 222184 User manual

EN
User Manual
1/2.8" Network Dome, PTZ,
Day&Night, 20x, H.265, WDR,
1920x1080, PoE, IP66
IPP-62A0020M0B

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CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN
CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK,
DO NOT REMOVE COVER (OR BACK)
NO USER-SERVICEABLE PARTS INSIDE.
REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.
WARNING
TO REDUCE THE RISK OF FIRE OR ELECTRIC SHOCK, DO
NOT EXPOSE THIS PRODUCT TO RAIN OR MOISTURE. DO
NOT INSERT ANY METALLIC OBJECTS THROUGH THE
VENTILATION GRILLS OR OTHER OPENINGS ON THE
EQUIPMEN T.
CAUTION
EXPLANATION OF GRAPHICAL SYMBOLS
The lightning flash with arrowhead symbol, within an
equilateral triangle, is intended to alert the user to
the presence of uninsulated “dangerous voltage”
within the product’s enclosure that may be of
sufficient magnitude to constitute a risk of electric
shock to persons.
The exclamation point within an equilateral triangle
is intended to alert the user to the presence of
important operating and maintenance (servicing)
instructions in the literature accompanying the
appliance.

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FCC COMPLIANCE STATEMENT
This device complies with Part 15 of the FCC Rules. Operation is subject
to the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
FCC INFORMATION: This equipment has been tested and found to
comply with the limits for a Class A digital device, pursuant to Part 15 of
the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in
a commercial environment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference
to radio communications. Operation of this equipment in a residential area
is likely to cause harmful interference in which case the user will be
required to correct the interference at his own expense.
CAUTION: Changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate the
equipment.
This Class A digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe A est conforme à la norme NMB-003
du Canada.
CE COMPLIANCE STATEMENT
WARNING
This is a Class A product. In a domestic environment this product may
cause radio interference in which case the user may be required to take
adequate measures.
CAUTION
RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE.
DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.

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IMPORTANT SAFETY INSTRUCTIONS
1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean only with dry cloth.
7. Do not block any ventilation openings. Install in accordance with the
manufacturer’s instructions.
8. Do not install near any heat sources such as radiators, heat registers, stoves,
or other apparatus (including amplifiers) that produce heat.
9. Do not defeat the safety purpose of the polarized or grounding-type plug. A
polarized plug has two blades with one wider than the other. A grounding
type plug has two blades and a third grounding prong. The wide blade or the
third prong is provided for your safety. If the provided plug does not fit into
your outlet, consult an electrician for replacement of the obsolete outlet.
10. Protect the power cord from being walked on or pinched particularly at plugs,
convenience receptacles, and the point where they exit from the apparatus.
11. Only use attachments/accessories specified by the manufacturer.
12. Use only with the cart, stand, tripod, bracket, or table
specified by the manufacturer, or sold with the apparatus.
When a cart is used, use caution when moving the
cart/apparatus combination to avoid injury from tip-over.
13. Unplug this apparatus during lightning storms or when
unused for long periods of time.
14. Refer all servicing to qualified service personnel. Servicing is required when
the apparatus has been damaged in any way, such as power-supply cord or
plug is damaged, liquid has been spilled or objects have fallen into the
apparatus, the apparatus has been exposed to rain or moisture, does not
operate normally, or has been dropped.
15. CAUTION – THESE SERVICING INSTRUCTIONS ARE FOR USE BY
QUALIFIED SERVICE PERSONNEL ONLY. TO REDUCE THE RISK OF
ELECTRIC SHOCK DO NOT PERFORM ANY SERVICING OTHER THAN
THAT CONTAINED IN THE OPERATING INSTRUCTIONS UNLESS YOU
ARE QUALIFIED TO DO SO.
16. Use satisfy clause 2.5 of IEC60950-1/UL60950-1 or Certified/Listed
Class 2 power source only.
17. ITE is to be connected only to PoE networks without routing to the outside
plant.

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Contents
1 Introduction...................................................................................................................6
1.1 Components........................................................................................................................6
1.2 Key Features .......................................................................................................................7
2 Installation.....................................................................................................................8
2.1 Mounting the Dome Camera..............................................................................................8
2.1.1 Locking the Dome Camera....................................................................................... 8
2.1.2 Heater Kit Installation (Optional) ........................................................................... 10
2.2 Basic Configuration of Dome Camera System ..............................................................11
2.3 Resetting to the factory default settings........................................................................12
2.4 Connections......................................................................................................................13
2.4.1 Network Connection & IP Assignment .................................................................. 14
3 Operation.....................................................................................................................15
3.1 Access from a browser ....................................................................................................15
3.2 Access from the internet..................................................................................................16
3.3 Setting the admin password over a secure connection ...............................................16
3.4 Live View Page..................................................................................................................17
3.5 Playback ............................................................................................................................19
3.6 Network Camera Setup ....................................................................................................21
3.6.1 Basic Configuration ................................................................................................ 21
3.6.2 Video & Image.......................................................................................................... 26
3.6.3 Audio ........................................................................................................................ 36
3.6.4 Event ........................................................................................................................ 37
3.6.5 Dome Configuration................................................................................................ 59
3.6.6 System ..................................................................................................................... 67
3.7 Help....................................................................................................................................87
A Appendix .....................................................................................................................88
A.1 Troubleshooting...............................................................................................................88
A.2 Alarm Connection ............................................................................................................89
A.3 Preventive Maintenance ..................................................................................................89
A.4 System Requirement for Web Browser..........................................................................90
A.5 General Performance Considerations ...........................................................................90
A.6 Product Specification ......................................................................................................91

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1 Introduction
The network camera supports the network service for a sensor image with progressive scan, which
can be monitored on a real-time screen regardless of distances and locations. By using its
dedicated program, many users are able to have an access to the network camera at once or a
single user can monitor various network cameras at the same time. It also enables users to play,
store and retrieve a monitoring image by using a PC. All the settings and real-time monitoring
screens are also provided through an access to the web.
The network camera is fully featured for security surveillance and remote monitoring needs. It is
based on the DSP compression chip, and makes it available on the network as real-time, full frame
rate Motion JPEG, H.264 and H.265 video streams.
The alarm input and alarm output can be used to connect various third party devices, such as, door
sensors and alarm bells.
1.1 Components
This system comes with the following components;
* Dome Camera 1
* Installation Guide/CD 1 (Optional)
* Template Sheet 1
* Mounting Bracket 1
* Safety Lanyard 1
* Accessory Kit 1
1) Mounting screws (PH6 x 35.0) (4)
2) Plastic anchors (4)
3) O-Rings (4)
4) Torx wrench (1)
* Accessory Connector 1
1) 3-Pin Terminal Block (1)
2) 6-Pin Terminal Block (1)
* RJ-45 Waterproof Cover 1
NOTE: Check your package to make sure that you received the complete system, including
all components listed above.
NOTE: Adaptor for 12VDC & 24VAC is not supplied.

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1.2 Key Features
• Brilliant video quality
The network camera offers the highly efficient H.264/H.265 video compression, which
drastically reduces bandwidth and storage requirements without compromising image quality.
Motion JPEG is also supported for increased flexibility.
• Quad Streams
The network camera can deliver quad video streams simultaneously using H.264/H.265 and
Motion JPEG. This means that several video streams can be configured with different
compression formats, resolutions and frame rates for different needs.
• Intelligent video capabilities
The network camera includes intelligent capabilities such as enhanced video motion detection.
The network camera’s external inputs and outputs can be connected to devices such as
sensors and relays, enabling the system to react to alarms and activate lights or open/close
doors.
• Improved Security
The network camera logs all user access, and lists currently connected users. Also, its full
frame rate video can be provided over HTTPS.
• PoE (Power over Ethernet)
This network camera can be powered through PoE, which simplifies installation since only one
cable is needed for carrying power, as well as video controls.
• ONVIF Certificate
This is a global interface standard that makes it easier for end users, integrators, consultants,
and manufacturers to take advantage of the possibilities offered by network video technology.
ONVIF enables interoperability between different vendor products, increased flexibility,
reduced cost, and future-proof systems.
• Micro-SD Recording support
The network camera also supports a Micro-SD memory slot for local recording with removable
storage of type SDHC and SDXC.
• Audio support
The network camera also supports two-way audio.

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2 Installation
2.1 Mounting the Dome Camera
The dome camera is for use in surface or pendent mounting applications, and the mounting
member must be capable of supporting loads of up to 10 lb (4.5 kg). (Pendent mounting must use
pendent mount accessory.)
The dome cameras mounting bracket should be attached to a structural object, such as hard wood,
wall stud or ceiling rafter that supports the weight of the dome camera.
CAUTION: A silicone rubber sealant must be applied to seal the housing to secure
waterproofing.
CAUTION: Please reset the camera after 30 ~ 60 minutes when installing it in situations
colder than -10°C.
2.1.1 Locking the Dome Camera
1. Make screw holes on the ceiling using the supplied mounting Template Sheet (Figure A).
2. Fix the Mounting Bracket to the ceiling using supplied Anchors (4x) and Mounting Screws (4x)
(Figure B).
3. Hook up the Safety Lanyard to the Safety Lanyard Hook of the Mounting Bracket (Figure C).
4. Align the locking tab on the bracket and the locking slot on the base of the dome (Figure D).
5. Turn the dome to the counterclockwise about 10 degree to the locked position (Figure E).

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CAUTION: Before installing mounting bracket to surface pre-adjust the four mounting
screws “A” on the base of the dome camera to best match the mounting
bracket locked position. Unscrew the locking screw on the side of the dome’s
base and fit the tab of the mounting bracket into the locking slot. Screws “A”
should not be too tight or too loose when the dome is in the locked position.
After setting the proper positions of screws “A” remove the mounting bracket
and install it to the proper surface. If it is too difficult to lock the dome in
position after the mounting bracket has been installed readjust the screws
“A” by unscrewing them a small amount and try to install dome camera again.

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2.1.2 Heater Kit Installation (Optional)
1. Assemble the Heater board to two bosses with screws.
Take it to a reference “B” in the bottom case as below.
2. Place the Heater in the slot “A”.
Heater cable should be placed away from the Main board.
3. Plug the power connector to the socket “C” (J1) of the Heater board.
4. 24VAC is recommended to use for the camera power for stable operation with heater kit.
• HEATER (IF APPLICABLE)
Power Supply 24VAC
Power Consumption 10W
Heater ON at 59°F (15°C)
Heater OFF at 77°F (25°C)
• POWER
Use Certified/Listed power source only.
CAUTION 1: Dehumidify after installing the heater kit. Otherwise, moisture may be
generated at certain temperatures. Then close the cover tightly to ensure
waterproofing.
CAUTION 2: Please reset the camera after 30 ~ 60 minutes when installing it in situations
colder than -10°C.

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2.2 Basic Configuration of Dome Camera System
No. Type Description
1 3-PIN
TERMINAL BLOCK
CAMERA POWER
(12VDC, 24VAC)
2 6-PIN
TERMINAL BLOCK
A1: ALARM INPUT 1
A2: ALARM INPUT 2
A3: ALARM INPUT 3
A4: ALARM INPUT 4
G: GND
AO: ALARM OUTPUT
3 RJ-45 ETHERNET
4 RCA BLACK AUDIO INPUT
5 RCA GRAY AUDIO OUTPUT
The camera must be installed by qualified service personnel in accordance with all local and
federal electrical and building codes.

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2.3 Resetting to the factory default settings
To reset the network camera to the original factory settings, go to the Setup > System >
Maintenance web page (described in “System > Maintenance” of User Manual) or use the Reset
button on the network camera, as described below:
• Using the Reset button:
Follow the instructions below to reset the network camera to the factory default settings using the
Reset button.
1. Switch off the network camera by disconnecting the power adapter.
2. Open the Micro-SD card cover.
3. Press and hold the Reset button on the board with your finger while reconnecting the power.
4. Keep the Reset button pressed for about 2 seconds.
5. Release the Reset button.
6. The network camera resets to factory defaults and restarts after completing the factory reset.
7. Close the Micro-SD card cover tightly to ensure waterproofing.
CAUTION: When performing a Factory Reset, you will lose any settings that have been saved.
(Default IP 192.168.1.10)

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2.4 Connections
• Micro-SD Card Insertion
User can install and change Micro-SD card as shown in the following picture.
1. Open the Micro-SD card cover.
2. Install or change Micro-SD card.
3. Close the Micro-SD card cover tightly to ensure waterproofing.
• Connecting to the RJ-45
Connect a standard RJ-45 cable to the network port of the camera. Generally a crossover
cable is used for directly connection to PC, while a direct cable is used for connection to a
hub.
• Connecting Alarms
– A1,A2,A3,A4 (Alarm Input 1,2,3,4)
You can use external devices to signal the camera to react on events. Mechanical or
electrical switches can be wired to the A1,A2,A3,A4 (Alarm Input 1,2,3,4) and G (Ground)
connectors.
– G (Ground)
NOTE: All the connectors marked G or GND are common.
Connect the ground side of the alarm input and/or alarm output to the G (Ground)
connector.
– AO (Alarm Output)
The camera can activate external devices such as buzzers or lights. Connect the device to
the AO (Alarm Output) and G (Ground) connectors.
• Connecting Audio
Connect speaker to audio output line and external mic to audio input line.
• Connecting the Power
Connect power of 12VDC or 24VAC for the camera.
Connect the positive (+) pole to the ‘+’ position and the negative (-) pole to the ‘-’ position.
– Be careful not to reverse the polarity when you connect the power cable.
– You can also use a router featuring PoE (Power over Ethernet) to supply power to the
camera.
– 24VAC is recommended to use for the camera power for stable operation with heater kit.
If using 12VDC or PoE, the heater will not operate at all.

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2.4 Network Connection & IP Assignment
The eneo Site Manager (downloadable from www.eneo-security.com) is used to locate all
eneo network cameras in a local network. Download and install the software from www.
eneo-security.com. Start the program. You will receive a list of available cameras in the
local network.
Highlight your camera in the list and open a context menu by clicking the right mouse
button. Select the option “Network Settings” to get a window for the camera IP settings.
If necessary, uncheck “DHCP”. Make the necessary settings and confirm with “OK”. The
camera settings are updated.
Now you can also perform a factory reset of the camera inside the eneo Site Manager.
For further information, please refer to the eneo Site Manager Quick Start Guide.

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3 Operation
The network camera can be used with Windows operating system and browsers. The
recommended browsers are Internet Explorer, Safari, Firefox, Opera and Google Chrome with
Windows.
NOTE: To view streaming video in Microsoft Internet Explorer, set your browser to allow ActiveX
controls.
3.1 Access from a browser
1. Start a browser (Internet Explorer).
2. Enter the IP address or host name of the network camera in the Location/Address field of your
browser.
3. You can see a starting page. Click Live View, Playback, or Setup to enter web page.
4. The network cameras Live View page appears in your browser.

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3.2 Access from the internet
Once connected, the network camera is accessible on your local network (LAN). To access the
network camera from the Internet you must configure your broadband router to allow incoming data
traffic to the network camera. To do this, enable the NAT traversal feature, which will attempt to
automatically configure the router to allow access to the network camera. This is enabled from
Setup > System > Network > NAT. For more information, please see “System > Network > NAT” of
User Manual.
3.3 Setting the admin password over a secure connection
To gain access to the product, the password for the default administrator user must be set. This is
done in the Admin Password dialog, which is displayed when the network camera is accessed for
the setup at the first time. Enter your admin name and password, set by the administrator.
NOTE: The default administrator user name and password is “admin”. If the password is lost, the
network camera must be reset to the factory default settings. Please see “Resetting to the
factory default settings”.
To prevent network eavesdropping when setting the admin password, this can be done via an
encrypted HTTPS connection, which requires an HTTPS certificate (see NOTE below). To set the
password via a standard HTTP connection, enter it directly in the first dialog shown above. To set
the password via an encrypted HTTPS connection, please see “System > Security > HTTPS” of
User Manual.
NOTE: HTTPS (Hypertext Transfer Protocol over SSL) is a protocol used to encrypt the traffic
between web browsers and servers. The HTTPS certificate controls the encrypted
exchange of information.

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3.4 Live View Page
The Live View page comes in several screen modes. Users are allowed to select the most suitable
one out of those modes. Adjust the mode in accordance with your PC specifications and monitoring
purposes.
1) General controls
Live View Page Playback Page Setup Page Help Page
The video drop-down list allows you to select a customized or preprogrammed
video stream on the Live View page. Stream profiles are configured under Setup
> Basic Configuration > Video & Image. For more information, please see “Basic
Configuration > Video & Image” of User Manual.
The resolution drop-down list allows you to select the most suitable one out
of video resolutions to be displayed on Live View page.
The protocol drop-down list allows you to select which combination of protocols
and methods to use depending on your viewing requirements, and on the
properties of your network.
The preset drop-down list allows you to select the preset number for the PTZ
camera being used. This icon is inactivated if the PTZ settings are not set.

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2) Control toolbar
The live viewer toolbar is available in the web browser page only. It displays the following
buttons:
The Stop button stops the video stream being played. Pressing the key again toggles the
play and stop.
The Play button connects to the network camera or starts playing a video stream.
The Pause button pauses the video stream being played.
The Snapshot button takes a snapshot of the current image. The location where the image
is saved can be specified.
The Digital Zoom button activates a zoom-in or zoom-out function for video image on the
live screen.
The Full Screen button causes the video image to fill the entire screen area. No other
windows will be visible. Press the ’Esc’ button on the computer keyboard to cancel full
screen view.
The Manual Trigger button activates a pop-up window to manually start or stop the event.
The PTZ button activates a pop-up window for Pan, Tilt and Zoom control.
The Screen Move button moves to the desired position on the screen. Move the clicked
point to the center of the screen. When dragging, it moves to the center of the box and
zooms in.
The Relay Output button manually triggers relay out. (This icon appears only if “Enable
alarm out” is selected in “Event > Event Out > Alarm Out”.)
The Speaker button activates/deactivates external speaker.
The Mic button activates/deactivates microphone input.
Use this scale to control the volume of the speakers and microphones.
3) Video Streams
The network camera provides several images and video stream formats. Your requirements and
the properties of your network will determine the type you use.
The Live View page in the network camera provides access to H.264, H.265 and Motion JPEG
video streams, and to the list of available video streams. Other applications and clients can also
access these video streams/images directly, without going via the Live View page.

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3.5 Playback
The Playback window contains a list of recordings made to the memory card. It shows each
recording’s start time, length, the event type used to start the recording, calendar and time slice bar
indicates if the recording is existed or not.
The description of playback window follows.
1) Video Screen
You can see the video screen when playing the video clip in the Micro-SD memory.
2) Playback Buttons
To view a recording data in the SD local storage, select it from the list and click the Playback
buttons.
Go to the first: go to the beginning of the video clip.
Fast backward play: fast play backward of the video clip.
Backward play: play backward of the video clip.
Step backward play: go back one frame of the video clip.
Pause: pause playback of the video clip.
Step forward play: go forward one frame of the video clip.
Forward Play: play forward the video clip.
Fast forward play: play fast forward of the video clip.
Go to the last: go to the end of the video clip.
Clip copy: copy the video clip.
Zoom In: zoom in the video clip.
Full Screen: display full screen of the video.

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3) Time Chart
Display an hour-based search screen for the chosen date. If there is recording data, a blue
section will be displayed on a 24-hour basis. If you select a particular hour in the chart, a yellow
square on the hour will be displayed.
4) Speaker Control Bar
Use this scale to control the volume of the speakers.
5) Search Calendar
Search results from the SD local storage in the network camera connected are displayed
monthly. If there is a recorded data for a particular date, a blue square on the date will be
displayed. If you select a particular date in the calendar, a yellow square on the date will be
displayed.
6) Play Time
Displays time of the video playing.
7) Event Search Window
Select a search option in the drop-down list and click GO button. You can also enter the time
period for searching. If you click Start Date or End Date zone, displays Search Calendar.
8) Event List Window
Event List displays the event(s) that were recorded in the SD local storage. Select a list and
click the play button. The video clip will be played.