Enhance Mobility TRANSFORMER S3021 User manual

TRANSFORMER
Scooter
User Manual
April 2023
www.EnhanceMobility.com
800-296-4151
April 2023
User Manual

Children should not operate the TRANSFORMER Electric Scooter.
People with health concerns should consult a physician before use. 1
Contents................................................................Pages
1. Transformer Feature Guide............................................ 1
2. Transformer Specifications............................................ 2
3. Key Components............................................................ 3
4. Operating Instructions..................................................... 4 - 6
5. Folding and Unfolding The Transformer....................... 7 - 8
6. Safety Requirements........................................................ 9
7. Battery Maintenance & Charging.................................... 10 - 12
8. Maintenence.................................................................... 13
9. Basic Troubleshooting.................................................... 14
10. Warranty Information................................................. 15
Thank you for choosing the TRANSFORMER Folding Scooter. Please read this manual
carefully before operating the TRANSFORMER. If you have any questions or need
further assistance, please contact your TRANSFORMER Dealer or Enhance Mobility
directly at 800-296-4151option 2 or [email protected].
This manual covers the TRANSFORMER’s characteristics, components, functions, safety
guidelines, battery, and maintenance.
The following symbol is used in this manual to indicate warning. It is extremely
important you fully understand the content. Failure to note the warnings may cause
personal injury and/or damage the scooter.
Please note all information and photos in this manual are for reference only and are
subject to factory changes and modifications.
Before using your TRANSFORMER Scooter please be sure that the delivery is complete.
Your TRANSFORMER package should include the owner manual, battery, key (2),
remote control, battery charger, removable arm rests, 2 arm screws and 2 allen wrenches
(5mm & 4mm). If you did not receive a complete delivery, contact your authorized
TRANSFORMER dealer.
If damage has occurred to the packaging or contents during transport, contact the delivery
company immediately.

1. Control Pod
2. Steering Handle
3. Forward/Reverse
Directional Controls
4. Telescoping Tiller
5. Height Adjustment
Lock Lever
6. Front Housing/
Bumper
7. Battery
8. Front Wheels
9. Deck
10.Rear Wheel
11.Anti-Tip Wheel
12.Rear Deck/Housing
13.Arm Screws
14.Armrests
15.Backrest
16.Seat Cushion
17.Manual Release Bar
18.Tiller Tilt Adjuster
19.Free Wheel Lever
20.Remote Bi-Pass
Switch
21.
22.
Charger Port
USB Port
1
2
5
6
8
7
3
9
1011
12
19
14
13
18
17
16
21
22
20
15
4
2
1. Transformer Feature Guide
The TRANSFORMER is composed of the following parts: front and rear frame,
handlebar controls, rear wheels, front wheels, bumper, tiller, height adjustment lock lever,
tiller tilt adjuster, foldable seat, seat supporting frame, deck, battery, charger port, armrests
and remote bi-pass switch.

3
2. Transformer Specifications
Scooter Dimensions Unfolded
(LxWxH) 38”x22”x37”
Scooter Dimensions Folded
(LxWxH) 18”x22”x25”
Heaviest Piece
Ground Clearance
Model
Tires
Maximum Speed
Range
Turning Radius
Colors
Brakes
Drive System
Maxiumum Weight Capacity
Seat Width
Seat Height (from ground)
Batteries
Motor
Battery Charger
Transformer S3021
6” x 1.5” Front Tires
7” x 2.36” Rear Tires
(Solid Wheels)
Up to 3.75 MPH
Up to 13.5 Miles per charge
55”
55 lbs
Red, Blue, Yellow, and Black
Intelligient Regenerative Electromagnetic Braking
Rear Wheel Drive
3 1/4”
Up to 300 lbs
17”
22”
24V 10.5AH Lithium Ion Battery
120W
DC 24V/2A Off Board (Automatic Protection Charger)

Handlebar Controls
Be sure to always protect the TRANSFORMER Handlebar Controls from
humidity and water. If the handlebar controls have been affected by moisture, be
sure to dry before operation.
Always slow down when turning or operating in reverse.
Horn
Battery
Indicator
Light
Switch Steering
Handle
Keyed
Ignition
Forward/Reverse
Directional
Controls
Speed
Dial
USB
Charger
Charging
Port
Remote
Bi-Pass Switch
The Handlebar Control consists of the steering handle, keyed ignition, directional controls,
horn, speed control, light switch, battery indicator, charging port, and the Remote Bi-Pass
switch. Please be sure to familiarize yourself with each funtion.
4
3. Key Components

Put key in ignition and turn clockwise to turn on. The scooter will beep once whenthe key is turned on.
Turn key counter-clockwise to power off.
Please note – If the Free Wheel Lever is engaged the scooter will make a beeping noise whenthe scooter
is turned on. Disengage the Free Wheel Lever to operate the scooter. If Scooter is left on without
moving for 15 minutes,the scooter will beep and shut off.
The free wheel lever is located on the rear of the scooter onthe left-hand side. Pushing the lever down
will allow the wheels to move freely. The lever must be pulled up to drive the scooter.
Please note – when Free Wheel is engaged the scooter will slow down if being pushed/pulled too fast.
Pull up to
disengage Free
Wheel
Push down to
engage free wheel
Free Wheel Lever
5
The Battery indicator is located on the top of
the main control panel. When all 5 LED lights
are illuminted in black, your battery is fully
charged. As the battery power is consumed, the
LED display will update accordingly. You can
also view your remaining battery voltage to the
left of the indicator.
4. Operating Instructions
Turning on the Power
Free Wheel Lever
Forward/Reverse Directional Control Lever
The Forward/Reverse Directional Control
Lever is used to control forward and reverse
motion.
To move Forward - Slowly pull the right side
Directional Control Lever towards the
handlebar, and yourself.
To move in Reverse - Slowly pull the left side
Directional Control Lever towards the
handlebar and yourself.
See Section 7
for more
information
regarding
battery
charging
Battery Indicator

Height
Adjustment
Lever
Height
Adjustment
Lever
Tiller Tilt
Adjuster
Lever
6
Speed Control Knob
The speed control knob is used for controlling the scooter’s speed. When you adjust the
knob to the left (tortoise), it’s the minimum speed; when you adjust the knob to the right
(rabbit), it’s the maximum speed.
Brakes
The TRANSFORMER Scooter is equipped with electromagnetic brakes. Releasing
the directional control lever will stop the scooter
Horn
The Horn is located on the top of the control pod. When you press it, the horn will
sound
Telescoping Tiller
The tiller height can be adjusted. Unlock the height adjuster lever and pull the tiller up
until it reaches desired height, then lock height adjustment lever by pushing the lever back
into place.
Adjusting The Tiller
The TRANSFORMER’s tiller can adjust
for rider’s comfort. To adjust – squeeze
and hold the tiller tilt adjuster lever
towards the tiller then move the tiller
towards the seat to a reach comfortable
position. To put the tiller to the original
position, squeeze the tiller tilt adjuster
lever and the tiller will move to the
original position.

Press to
unfold
Transformer
Press to
fold
Transformer
7
To Open Manually –
1. Locate the red manual release bar in the middle of the scooter.
2. Squeeze bar toward the tiller and the scooter will start to unfold.
3. Continue to unfold the scooter until it is completely unfolded. You can do this by
pulling up on the back of the seat or pushing down the deck.
Manually Folding the Transformer
The TRANSFORMER Scooter can be opened or closed manually.
5. Folding and Unfolding the Transformer
Automatic Remote Control Operation (Key Fob)
To use the remote control to open and close the scooter, the key must be turned on.
To unfold (open) the TRANSFORMER Scooter, press the top button on the key fob, and let go.
Your Transformer should begin beeping, and open halfway. Repeat to open fully.
To fold (close) the TRANSFORMER Scooter – Press the bottom button on the key fob and let
go. Your Transformer should begin beeping and fold halfway. Repeat to fold fully.

8
Remote Bi-Pass Switch
The Remote Bi-Pass Switch is located on the main
control pod of the Transformer Scooter.
The Remote Bi-Pass Switch can be used instead of the
remote control. To close the scooter, press the (B)
“Close” button once, and let go. The scooter will
close/fold halfway. Repeat to fully close. To open the
scooter press (A) “Open” on the Remote Bi-Pass Switch
once, then let go. Repeat to open fully.
Syncing The Remote Control
1. Use your key to turn on the Transformer Scooter.
2. With the Transformer powered ON, press and hold the (A)”Open”, button on the
Remote Bi-Pass Switch for 5-7 seconds. Release the “A” button and you will hear a long
beep from the Transformer.
3. Press, and release the “OPEN” button on the remote control. You should hear five
beeps from the scooter if done correctly.
4. Once the five beeps have concluded, press and let go of the (B)”Close” button on the
Remote Bi-Pass Switch.
5. Turn scooter off and then back on using the key. Your remote should now be synced.
To Close Manually -
1. Pull up on the manual release bar.
2. The front and rear frame will draw closer together.
3. Push the front and rear of the scooter together until they are locked in place.
Manually Folding the Transformer...Cont.
To fold (close) the TRANSFORMER Scooter – Press the bottom button on the key fob and let
go. Your Transformer should begin beeping and fold halfway. Repeat to fold fully.
NOTE – The scooter can be opened with the manual release bar at any time. If the scooter was last closed with
the remote control, you will need to then “open” the scooter with the remote control for the scooter to then
close with the remote control. If scooter does not lock closed when folding manually, the folding motor is not
engaged in the folding mechanism. Press the close button to get the folding motor engaged into the folding
mechanism.

It is unsafe to drive the TRANSFORMER up steep inclines.
Please read the manual instruction completely before operation.
Check the physical conditions (tires, battery, bolts) before driving the scooter.
ALWAYS SLOW DOWN BEFORE TURNING.
ALWAYS TURN THE KEY OFF BEFORE GETTING ON OR OFF THE SCO
OTER.
The TRANSFORMER can be used safely in short grass and hard gravel.
Avoid driving in loose gravel, soft soil and sandstone.
Do not drive the scooter in unknown road conditions.
The TRANSFORMER can ride over small obstacles within a certain height, but you
minimize the speed and slowly drive over the obstacle.
Do not operate the scooter before you have fully read and understand this manual.
Do not carry additional riders on the scooter, chassis or lap.
Do not operate while underthe influence of alcohol or drugs.
Ensure the seat is fixed and fastened.
Slow down whenoperating on uneven or soft ground.
Do not park on slopes.
Changing the initial setting orrefitting your scooter is forbidden and will void the warranty.
Use caution when operating near busy streets, markets or shopping centers. Do not operate in
unsafe areas. Please consult local authorities about the traffic rules for scooters.
Hold the handlebar with both hands and put both feet on the footboard when operating.
Never sit on the TRANSFORMER in a moving vehicle.
Do not exceed the maximum gradient when driving
Do not exceed the TRANSFORMER maximum weight capacity of 300lbs. This weight includes
rider, accessories and baggage.
Do not reverse on uneven slopes or uneven ground; be careful when passing over slopes.
Never use the TRANSFORMER to go up and down stairs.
Never take your TRANSFORMER on an escalator.
Do not operate on frozen, slippery or salty ground.
Never charge a frozen battery.
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6. Safety Requirements
Driving Surface
The TRANSFORMER has the best stability under normal driving conditions (dry,
level ground with concrete or asphalt). Extra care must be taken when riding on other
surfaces (grass, gravel, etc.)

Match the charger port and charger plug properly. Do not force.
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7. Battery Maintenance & Charging
The TRANSFORMER Scooter is designed to use one maintenance free 24.9v/10AH
lithium Ion Battery. It comes with an easy to use DC24V-2AH charger.
• Charge the battery completely before the first operation. Not charging the
battery completely prior to operating your TRANSFORMER for the first time
can cause damage to the battery.
• Make sure key is in the off position before charging the battery.
• The battery MUST be charged monthly.
Charging your TRANSFORMER
1. Turn off the TRANSFORMER and remove the key.
2. Open the charger cap in rear of scooter and insert the charger into the charging port.
3. Plug AC power outlet into household power outlet. Red light (some models may be
orange) on the charger indicates power is on and the unit is charging. The green light on
the charger means the battery is fully charged.
4. Unplug the charger when charging is complete.
The battery can be charged outside of the scooter using the optional
docking station accessory

How does the charger work?
When the battery voltage is low, the battery charger outputs a large current to charge the battery.
When the battery voltage is near full, the battery charger outputs a small current. When the
battery is full, the battery charger will output very little current. Therefore, the battery will
continually charge after connecting the charger, but will not overcharge. It is better to charge the
battery for less than 24 hours
What does the light on the charger mean?
The red light (some models may have an orange light) indicates that the scooter is charging. The
green light indicates the battery is fully charged.
Can other chargers be used?
To charge safely and efficiently, use the charger supplied by the original manufacturer only.
Using any other charger will void warranty.
How often should you charge the battery?
The charge time depends on the use.
If you’re operating the scooter every day, charge after each use so it will have a full charge
the next day.
If you’re operating the scooter once a week, then the battery should be charged once a
week. If at any time the battery indicator has only red lights lit, charge the battery.
If you are not using the scooter for more than 3 weeks, remove battery from scooter, store
in a warm, dry location and charge every month. The time to charge the battery fully can
vary from 12 to 14 hours.
Do not let the battery fully discharge before charging.
How can you get the maximum operating distance?
Driving conditions such as hills, uneven and soft surface, temperature and user weight will affect
the distance or running time for battery life.
Methods of obtaining the maximum driving distance
Fully charge your battery before operating the TRANSFORMER.
Maintain a constant speed when possible.
Only carry the necessities to reduce weight.
Avoid intermittent driving.
11
Guide to a Safe & Long Lasting Battery

Deep-cycle batteries use unique chemical technology and design. It can be charged quickly and
be used for a long time after full-charge. The battery is fully charged before leavingthe factory
but may change its initial performance during the transportation due to the temperature. The
power of the battery will lessen in higher temperatures and it will extend the charging time in low
temperatures. The battery requires a few days to adapt to the surrounding environment before it
gets stable performance.
More importantly, a deep cycle battery will get higher performance after several charging –
discharging cycles.
Please follow the steps below to improve the battery performance:
Anew battery must be fully charged before using.
Low speeds are recommended for the first time. Do not travel too far until you are
familiar with the operation of the scooter and the battery.
Fully charge the battery after operating the TRANSFORMER the second time.
The battery capacity will reach 100% and extend the driving time after four to five charging
and discharging cycles.
How to ensure the battery life
A fully charged battery will provide better performance and extend battery life. Do not fully
discharge the battery.
How to store scooter and battery
Charge your battery fully before you store it.
Remove battery from the TRANSFORMER.
Store your scooter and battery in warm, dry place. Not hot.
Avoid storing the scooter in area with temperature variations.
If storing the scooter, charge battery at least once per month.
For optimal battery life, be sure to use your scooter monthly.
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Guide to a Safe & Long Lasting Battery...Cont.
Why is the power of my new battery weak?
Do not dismantle the battery, and do not add water. Failure to observe
this warning will void the warranty and may damage the battery and
scooter.
If battery is frozen, warm for several days before charging.

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8. Maintenance
With care and regular maintenance, the TRANSFORMER is designed to
provide years of enjoyment. The following will keep your TRANSFORMER
running at optimum levels.
Battery
• Make sure battery is fully charged.
• Store the battery in a dry environment.
• Check electrode connections for corrosion.
• Never charge a frozen battery (warm for a couple days before charging).
• Never fully discharge the battery. Charge once a month when storing the scooter.
Seat
• Clean seat cover with clean, damp cloth.
Cleaning
• A clean, damp, non-abrasive cloth works best to wash and clean the
TRANSFORMER.
• Do not wash your TRANSFORMER with a water hose as this may create an
electrical short and damage the electrical system.
Wiring
• Check all wire connections and wiring insulation for wear and damage regularly.
This includes the charger power cord.
Motor, Bearings and Transmission parts
• These components have been lubricated and sealed by the factory, there is no need
to lubricate these parts.
• Store in dry environment. Electric components should avoid moisture. If they
come into contact with moisture, dry before use.
• Check and tighten bolts regularly.

next step. If no, change the battery of the remote control.
Can you hear beeping from the scooter? If no, check to see if scooter is turned on, then
check the connections on the Remote Relay Box next to the folding motor.
If all connections are good, sync remote control.
If none work, call for service.
The Transformer Scooter has an opening and closing process that begins when the scooter is open. When the
scooter is open, the user has a choice to close it manually or with the remote control. When the scooter is
closed manually, the folding mechanism is disengaged. When the folding mechanism is disengaged, the
remote control won’t close or open the scooter. However, the folding motor will s work. Once the scooter
is closed manually, the scooter expects to be opened manually. If you wanted to open the scooter with the
remote control, the user must rst press the close on on the remote control to have the folding motor catch
up to the folding mechanism and become engaged. Once engaged, you will hear a pop. Then you are able to
open the scooter with the remote control.
Slow speeds while driving
Adjust speed control knob.
Make sure battery is properly charged.
Battery is not charging
Check that the cord is plugged into the wall andscooter completely.
If there is no light lit on the charger box when plugged into the wall, the charger may be
broken. Call for service.
Lost keys or remote control
Call your local TRANSFORMER dealer to order replacements
Seat back is loose
Use 5mm allen wrench to tighten bolts
Armrests not staying up
Use 4mm allen wrench to adjust bolt on armrest and a 10mm nut is used to hold the bolt
in place. First loosen the nut. If you tighten the bolt, the pitch of the arm rest will go
down. If you loosen the bolt, the pitch of the armrest will go up. Tighten the nut to lock
the pitch into place.
Power stops while operating
Make sure key is in the ON position.
Make sure battery is properly inserted.
Make sure battery is properly charged.
Listen for, and count any beeps coming from the scooter.
Scooter not opening with the Remote Control
Is the scooter turned on? If no, turn on scooter and try again.
Is there a light that comes on when you press a button on the remote control? If yes, go to
Tighten Bolts Here
If you continue to have trouble withyour TRANSFORMER, contact Enhance Mobility at 800-
296-4151 – Option 2 or your authorized TRANSFORMER dealer.
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9. Basic Troubleshooting

1 BEEP
The battery requires charging or there is a bad
connection to the battery. Tip: Remove and charge battery
2 BEEPS
There is a bad connection to the motor. Check all
connections between the motor and controller.
3 BEEPS
The motor has experienced a short circuit to a battery
connection. Tip: Check connections between the motor
and batteries.
4 BEEPS
5 BEEPS
6 BEEPS
7 BEEPS
8 BEEPS
A controller fault has been indicated. Make sure all
connections are secure.
9 BEEPS
10 BEEPS
9. Basic Troubleshooting...Cont
Beep Error Codes
This list of beep codes can help to identify a specific problem within
the Transformer Scooter. If your scooter is beeping, it may be
indicating a fault within the scooter. Use the corresponding beep
codes to narrow down any issues.
Controller Timeout/Overheating.
Not Used
Drive Inhibited. Double check to ensure the charger is not
plugged into the scooter.
Throttle Fault indicated. Move Directional Control Lever
left and right. Restart the scooter.
Electromagnetic Braking Fault Indicated. Double check all
wires and connections to motor.
High Battery voltage. Unplug scooter, and double
check all battery connections.
15

Standard Warranty
For the Period Listed below at time of purchase, in the event of defective materials or
workmanship, Enhance Mobility will repair or replace at our option the parts that are defective.
TRANSFORMER Scooter
2-year parts for all electrical and mechanical components
1 year warranty for battery
3-year warranty on frame
Warranty Exclusions
Tires
Tubes
Trim Pieces and Plastic Shrouds
Upholstery (Seat Back and Seat Cushions)
This warranty also excludes the following:
Loss or theft of any and all accessories (such as keys, remote controls etc.)
Damage caused by:
Abuse, Misuse or negligence
Improper Storage, Operation or Maintenance
Exceeding the specified weight capacity of the unit
Accessories
Acts of Nature
*Enhance Mobility is not liable for damages caused by shipping.
Enhance Mobility will ship the parts directly to the customer or to the service center of their
choice. Enhance Mobility will provide technical assistance and documentation to ensure the
scooter is repaired properly.
If after calling in to the Enhance Mobility Service line 800-296-4151- Option 2 and speaking to a
service representative, it may be determined that the repair is covered under the warranty and
requires return to the factory. In this case the customer will prepay for shippingto and from
Enhance Mobility. Shipping Labels will be provided. Labels and return authorizations must be
requested and approved by place of Purchase and Enhance Mobility.
Return shipping must be in Original Packing to protect against damage. Enhance Mobility is not
responsible for damage caused by shipping. Enhance Mobility will perform the necessary labor
and replace covered parts at its expense and ship back tothe customer.
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10. Warranty Information