EOS Polycom IP 501 User manual
Polycom IP 501
User Guide
Polycom IP300 Layout
Introducing Your Polycom IP Phone
A
Polycom
IP Phone is a
full-feature telephone that
p
rov
i
d
e
s
voice communication over an
IP
(Internet
P
ro
t
o
c
o
l
)
n
e
t
w
or
k
.
T
h
i
s
phone
f
u
n
c
t
i
o
n
s
much like
a
traditional
p
h
o
n
e
,
allowing you to
place
and
receive
telephone
calls.
It
also
s
u
pp
or
t
s
f
e
a
t
ur
e
s
that
you
have
come to expect from
a
telephone -
such as speed
d
i
a
li
ng
,
r
e
d
i
a
l
,
and
conference
c
a
lli
ng
.
Quick Reference Guide
I
t
em
F
u
n
c
t
i
o
n
M
u
t
e
Mutes audio transmission locally during calls.
Line
K
e
ys
Line or Speed Dial keys.
H
e
a
d
s
e
t
Allows users to place and receive calls through an optionally connected.
Ho
l
d
Use this key to place a call on hold until you can return to it.
Dial
D
i
a
l
Press the Dial key. The display will show the last 10 dialled numbers. Use
the / Keys to find the desired number and press Dial again.
S
c
r
o
ll
U
p
Scrolls through menu options.
S
c
r
o
ll
D
o
w
n
Scrolls through menu options.
M
en
u
Access local and server features
S
o
ft
k
e
ys
Soft keys to select from various context-sensitive options.
V
o
l
u
me
Volume keys to adjust audio and ringer volume.
Phone Diverts and Pick Ups__________________________________
Call
Forwarding
Always
O
n
* 72 press Dial and destination number
Call
Forwarding
Always
O
ff
* 73 press
Dia
l
Call Divert On Busy
O
n
* 90 press
Dia
l
Call Divert On Busy
O
ff
* 91 press
Dia
l
Call Divert No Answer
O
n
* 92 press
Dia
l
Call Divert No Answer
O
n
* 93 press
Dia
l
Call Pick
up
* 98 press
Dia
l
DND
A
c
t
iv
at
e
* 78 press
Dia
l
DND
De
-
a
c
t
iv
at
e
* 79 press
Dia
l
Operating Instructions______________________________________
Making a call Press New Call and enter the number or enter the number and
press Dial from the softkey.
Holding a call Press the Hold key.
Return to a held call Press the Resume softkey.
Transfer – Announced Press the Transfer softkey. Enter the destination extension and
press Send. Announce the call to the receiving party and press
Transfer again.
Transfer – Blind Press the Transfer softkey followed by the Blind key, dial extn
number, press Dial to complete the transfer.
Conference Establish the first call, press the Conf softkey, enter the
telephone number of the 2nd party, Press Dial. To connect all 3
parties press the Conf softkey again.
Call Forward To divert your telephone temporarily to another
extension, press the Fwd softkey in the telephone
display. Enter the destination number and press Enable
to confirm.
Do Not Disturb To place your phone in Do Not Disturb. Press the DND
button on the side of your handset. To disable: Press the
DND button again.
Call Lists
(Missed, received
or placed calls)
Press the Menu key, select Features followed by Call Lists. You
may now select Missed, Received or Placed calls as desired
Choose:
Edit to amend the dial string if necessary.
Dial to return the call.
Exit to return to the previous menu.
Info to view information about the call.
Save to store the contact to the Contact Directory.
Clear to delete the call from the list.
Exit softkey to return to the idle display.
T i kl i th Mi d C ll li t f th idl di l
Personal contacts Press Menu key, select features followed by Call List. Press
Add to enter new contact.(200 personal contacts maybe
stored)
Dialling
Personal
contacts
Go to Contact List press Search, using the keypad enter the
first few letters and press Search, you can dial using the
softkeys.
Speed dials From your Contact List, select Edit entry and enter Speed Dial
Entry and save it to a number.
To Dial Speed dials Speed dial entries can be viewed from the idle display
by pressing or allowing you to scroll
through the list.
Star Codes
Automatic Callback Deactivation #8
Call Forwarding Always To Voice Mail Activation *21
Call Forwarding Always To Voice Mail Deactivation #21
Call Forwarding Busy To Voice Mail Activation *40
Call Forwarding Busy To Voice Mail Deactivation #40
Call Forwarding No Answer Activation *92
Call Forwarding No Answer Deactivation *93
Call Forwarding No Answer To Voice Mail Activation *41
Call Forwarding No Answer To Voice Mail Deactivation #41
Call Forwarding Not Reachable Activation *94
Call Forwarding Not Reachable Deactivation *95
Calling Line ID Delivery Blocking per Call *67
Calling Line ID Delivery per Call *65
Call Return *69
Call Waiting Persistent Activation *43
Call Waiting Persistent Deactivation #43
Cancel Call Waiting *70
Clear Voice Message Waiting Indicator *99
Customer Originated Trace *57
Directed Call Pickup *97
Directed Call Pickup with Barge-in *33
Direct Voice Mail Transfer *55
Last Number Redial *66
Per Call Account Code *71
Push to Talk *50
Operating Instructions
Notice
1. If the WAN (wide area network) connection fails to a site for
any reason, including a fault on the circuit or a power cut, then
the ability to make and receive calls from the IP phones
utilising that WAN circuit will be restricted. These failures may
be caused for reasons outside our control. Other services will
be fully maintained including voice mail and the ability to divert
calls to other numbers including mobiles. If another working
WAN circuit is available at that site then this can be used to
fully restore service to all phones.
2. The EOS service allows for calls to 999 and 112, however
these services will be affected if there is a power cut or your
WAN circuit fails
3. With regard 999 services no location information is passed
to the emergency services operator this will mean that you
will have to state the address that you wish the emergency
service to attend.
4. EOS does not offer a paper based telephone directory service
5. If you require a PDF that allows you to print off stickers to
attach to the phone device explaining the above please contact
us.
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