Epico Diw3930 Operating and safety instructions

Welcome guide

Self-installation and features

What you’ll find in your box: What you need to get started:

• Your Cogeco Internet service, already installed and

functional.

• The network name and password of your Cogeco

wireless home network.

• Your My Account username and password. If you still

need to create a My Account profile, visit Cogeco.ca/

MyAccount.

• Your Google login information (email address and

password), if you want to be able to take advantage of

voice search and have access to the Google Play Store.

• An EPICO remote control (supplied by Cogeco).

• An Android phone (optional).

01. Plugging in your equipment

1EPICO 4K Cloud PVR

2EPICO remote with batteries

3HDMI cable

4Power cord

1 Connect the EPICO 4K Cloud PVR 1to your TV with

the HDMI cable 2.

2Connect the power cord 3to a wall outlet, and

ensure that both the TV and the EPICO 4K Cloud PVR

are powered on.

3Set your TV to the correct HDMI input 4and follow

the self-install instructions on the following pages.

Good to know: If the location of your modem allows you to do so, we

recommend you use an Ethernet cable to physically connect your

primary EPICO 4K Cloud PVR to your modem

Now that your hardware is ready, follow the on

screen instructions to sign into EPICO for the

first time.

1 Choose your preferred language.

2Pair your EPICO remote control with your EPICO 4K

Cloud PVR by selecting PAIR. Make sure to ﬁrmly

press the OK and 2buttons at the same time, and

hold for a few seconds to complete the pairing.

3If necessary, optimize the viewing area of your

screen.

4Connect your EPICO 4K Cloud PVR to your Wi-Fi

network. There are 2 ways to do this:

• Using your Android phone, select CONTINUE

and follow the on-screen instructions. Select

SKIP if you don’t have an Android Phone or if you

don’t want to configure your EPICO service using

your Android phone.

• If you don’t have an Android phone, select your

Cogeco Wi-Fi network with your EPICO remote

control, and log in with your username and

password.

5To be able to control your EPICO TV and PVR using

the EPICO remote control, select BEGIN and follow

the on-screen instructions.

• Select SKIP if you don’t want to pair your remote

with your TV. You can set up your remote control

later via the user interface: Settings > Android

TV Settings > Remotes & accessories > Choose

your remote control > Choose TV > AVR Control.

02. Set up your EPICO service 02. Set up your EPICO service

How to create a Google account

1- Go to accounts.google.com.

2- Select Create account.

3- Fill out the registration form that appears on

thescreen.

4- Choose your username and password.

You can now set up your Google services

and sign into EPICO for the first time.

1 Sign in using your Google email address.

Good to know: To sign in, you will only be able to use

one Google Account at a time.

• To use Google Assistant, you will need a Google

account (see the How to create a Google account

section for details). You can always skip this step

and sign up later, but until then you won’t be

able to search using your voice or download new

applications.

2Customize the name of your TV so you can ﬁnd it

quickly later.

3Sign in to My Account, press OK to bring up the

keyboard, then sign in to the EPICO app. You are now

ready to discover epic entertainment.

03. Set up your accounts 04. Testing your Internet connection with EPICO

You can test the quality of your Wi-Fi

signal from your EPICO 4K Box. This is the

simplest way to confirm the stability of your

installation, so that you can then enjoy an

optimal experience.

1 Go to the Apps section in the EPICO main menu,

thenclickthe analiti icon.

The Speed Test runs automatically.

2Make sure you have green check marks for all

types of video streams.

If this is not the case:

• Position your modem in a more central location

(and ideally 90 cm / 3 feet off the ground) for

better Wi-Fi coverage.

• Move any objects that might affect signal

strength.

• If you have multiple Internet access points

(routers or extenders), turn the Wi-Fi off then

back on again for these devices.

• Retest your Internet connection to ensure that

the new location is better suited.

Remember that there’s a maximum speed associated with

your Internet package. Therefore, your Internet speed

may fluctuate at times.1

For added stability, you can plug your EPICO 4K Box

directly into the modem using an Ethernet cable. If

necessary, do not hesitate to contact Cogeco’s technical

support for assistance.

1. POWER — Turn your EPICO 4K Cloud PVR on or off.

2. RECORD — Press once to start recording.

3. GUIDE — Display the programming guide.

4. FILMS — Display all available movies.

5. HOME — Display the main menu.

6. LIVE TV — Go back to your last-watched live TV channel.

7. VOICE COMMAND — Speak to Google Assistant.

8. CHANNEL (UP/DOWN) — Change channels or browse

the programming guide.

9. OPTION — Access settings and filters from the interface.

10. LAST — Tune to your last-watched live TV channel.

11. MUTE — Mute or unmute the sound.

12. BACK — Return to the previous page.

13. NAVIGATION ARROWS — Navigate around the screen.

14. NETFLIX — Access the Netflix®application.

15. PLAYBACK FUNCTIONS — Pause, rewind or skip forward.

16. INFO — Access additional information about your programs.

17. TV POWER — Turn your TV on or off.

18. INPUT — Select the input for your TV.

05. The remote control

How to get the most out

of your remote control

05. The remote control

3 4 5 62

06. Discover your new interface

The EPICO interface

is truly very easy

to use.

In the main menu, which you canaccess by

pressing the Home button on your EPICO

remote, youwill find suggestions for movies

and shows, based on what you like to

watch. These recommendations will come

fromacombination of Live TV, on-demand

content2and Netflix®. And if several family

members are enjoying the all-new EPICO,

each person will be able to have their own

profile and access theirfavourite content.

06. Discover your new interface

1Search and setting icons

The search icon will scan all available content (movies,

shows, sports events, etc.). As for the setting icon, it will

allow you to set your language choice and your PIN code

for specific content, purchases, and adult locks.

Please note that by default, these lock PIN codes are:

0000.

2Your profile

Creating profiles for different users enhances everyone’s

entertainment experience. You will be able to keep track

of your viewing history, pick up a recording where you left

off, add shows to your favourites, and combine more than

one profile to get suggestions for shows everyone will

enjoy.

Use the Recordings section to manage all your recordings

in one place.

3Watch TV

The TV option displays the guide, and lets you see what

you missed. It also lets you restart a program from

the beginning (using the Restart feature), search for

programs by category, and view content from on-demand

channels. If you ever forget to record your favourite

program, select Just missed to view a wide selection of

shows that have aired in the last 24 to 72 hours.3

4Films

Here you will find a library of movies from live and

on-demand channels, some of which can be rented or

purchased.4

5Zones

In the Zones section, you will find different categories,

such as Kid Zone, Music and Adult. The Kid Zone

category, for example, has content designed for children,

with shows and movies specifically for their age group.

6Apps

From this section, you can access your favourite

channels, on-demand content, Netflix®, YouTube®, The

Weather Network and the thousands of apps available in

the Google Play Store®.5

How to use

the recordings feature

While navigating through the programming guide,

selectthe show or movie you want to record, then press

the Record button on your remote control.

• Press 1 time to record a program or movie.

• Press 2 times to record all episodes of a series.

• Press 3 times to cancel any of these recordings.

You can also set a more personalized recording by

selecting Record from the Info of the program to modify

the record settings.

All of your recordings are grouped together in the

Recordings section of the main menu, located under

your profile. To view and manage all of your recordings,

select DVR Manager.

Advanced recording options are also available. When you

record a new program from its details page, or if you go

to your DVR Manager, you are able to choose from the

following advanced recording options:

• Show type

• Time

• Channel and time

• Stop recording

• Keep until

• Manual recording

07. Recordings feature 08. Other features

How to find

what you’re looking for

faster with filters

Whether in Guide or in View all, you can select multiple

filters. Simply press the Option button on your remote

control to access the filter categories at the top of the

screen. There are several filters available.

How to use voice

commands

To use voice commands, press the Voice commands

button on your remote control, then release it. You can

speak when the 4 dots appear. Here are some examples

of voice commands:

• Temperature: to find out your local weather

• Forward or backward 3 minutes: to skip or review

ascene

• Canadian movies: to see our biggest hits

Other handy

features

If a show or movie currently playing can be restarted

from the beginning, press the OK button, then press the

down arrow and select Restart. You can also look for the

icon (replay) in the programming guide and select the

program or movie you want to replay from the beginning.

EPICO offers many more features (activation of parental

controls, personalized recommendations, etc.). You can

find them all by visiting cogeco.ca/epicofaq.

Access the EPICO app

or the EPICO website

1. With the app

Download and install the EPICO app6from the Google

Play Store or the App Store, and use your My Account

username and password to connect.

The EPICO app includes several

practical features:

+Record, download and go7

Want to take your recordings with you? Rather than

streaming them at home, you can download them to a

device and enjoy them any time, even when you don’t have

Wi-Fi access.

+From your mobile device to your big screen

Use the casting feature to watch content from

thousands of apps on your TV, which can be selected

from your mobile devices. This feature is available since

the EPICO 4K Cloud PVR has a built-in Chromecast. For

How to add more apps

1 Go to the Apps section of the main menu.

2Select Google Play Store. If you didn’t enter your

Google account credentials at the time of installation,

enter your Google username and password to sign in.

If you do not have a Google account, visit accounts.

google.com and select Create Account.

3Select the app you want, then select Install.

Good to know: All downloaded apps count toward the storage

capacity of your 16 GB EPICO 4K Cloud PVR. Some apps may have an

additional cost, which is not managed by Cogeco. Your Google Account

will be billed according to Google’s terms and conditions.

09. Web, mobile and tablet view08. Other features

example, you can select your favourite YouTube® video on

your mobile device and cast it to your TV.

2. With the website

Access your EPICO service by going to epico.cogeco.ca.

This site allows you to view on-demand and live content,

manage and schedule your recordings, as well as access

your profile and content recommendations.

We’re here to help.

For more information on EPICO,

visit cogeco.ca/epicofaq or a Cogeco store near you.

For assistance, call us at 1-833-574-3103.

One of our technical support or sales support specialists

can help you, 7 days a week.

1. Download and upload speeds can vary depending on Internet trac, remote peers, the customer’s network conﬁguration, the use of wireless equipment and other factors. Wi-Fi

performance and coverage can vary depending on various factors, such as: home construction materials and wiring, the equipment and its location, and other sources of interference. 2.On

Demand requires a subscription to the corresponding TV channel. 3. Channel availability for the Restart and Just Missed features may vary according to the content rights and viewing

restrictions. The EPICO app provides access to the TV channels included in the EPICO package to which the customer is subscribed. Some channels included in the EPICO package may not be

available to watch out-of-home due to content rights restrictions. Viewing content is restricted to Canada. 4. Purchased movies remain available as long as the customer is subscribed to the

Cogeco EPICO service and as long as the title remains available in the On Demand library. Rented movies are available for the duration indicated on the screen. 5. Netﬂix®, YouTube®, Google

Play®. A separate subscription to Netﬂix® is required. Counts towards customer’s Internet usage. 6. The EPICO app provides access to the TV channels included in the EPICO package to

which the customer is subscribed. Some channels included in the EPICO package may not be available to watch out of home due to content rights restrictions. Viewing content is restricted to

Canada. 7. An EPICO package including an EPICO 4K Cloud PVR is required to download and view TV recordings in and out of home. Slumber © Hotwells (Slumber) Limited 2017. Spider-Man: