Epson WorkForce Pro WFC5210DW User manual

User's Guide
NPD5813-01 EN

Contents
About This Manual
IntroductiontotheManuals...................5
Using the Manual to Search for Information. . . . . . . 5
MarksandSymbols.........................7
DescriptionsUsedinthisManual...............7
OperatingSystemReferences..................7
Important Instructions
SafetyInstructions..........................9
PrinterAdvisoriesandWarnings.............. 10
Advisories and Warnings for Setting Up the
Printer................................10
Advisories and Warnings for Using the Printer. . 11
Advisories and Warnings for Transporting or
StoringthePrinter.......................11
Advisories and Warnings for Using the
PrinterwithaWirelessConnection...........11
Advisories and Warnings for Using the LCD
Screen................................11
ProtectingYourPersonalInformation...........11
Printer Basics
PartNamesandFunctions...................13
ControlPanel.......................... 16
BasicScreenConguration...................17
IconsdisplayedintheLCDScreen........... 17
BasicOperations........................18
EnteringCharacters......................19
ViewingAnimations........................20
Preparing the Printer
LoadingPapers...........................21
AvailablePaperandCapacities..............21
LoadingPaperinthePaperCassette..........26
LoadingPaperintheRearPaperFeed.........28
LoadingEnvelopesandPrecautions.......... 30
LoadingLongPapers.....................31
ListofPaperType....................... 32
MenuOptionsforSettings...................32
MenuOptionsforGeneralSettings...........32
MenuOptionsforPrintCounter.............37
MenuOptionsforSupplyStatus.............37
MenuOptionsforMaintenance............. 37
MenuOptionsforLanguage................38
MenuOptionsforPrinterStatus/Print.........39
SavingPower.............................39
SavingPower-ControlPanel...............39
Printing
Printing from the Printer Driver on Windows. . . . . 40
AccessingthePrinterDriver................40
PrintingBasics..........................40
Printingon2-Sides.......................42
PrintingSeveralPagesonOneSheet..........43
Printing and Stacking in Page Order (Reverse
OrderPrinting).........................44
PrintingaReducedorEnlargedDocument.....44
Printing One Image on Multiple Sheets for
Enlargement(CreatingaPoster).............45
PrintingwithaHeaderandFooter........... 51
PrintingaWatermark.....................52
PrintingPassword-ProtectedFiles............53
PrintingMultipleFilesTogether.............53
Printing Using the Color Universal Print
Feature...............................54
AdjustingthePrintColor..................55
PrintingtoEmphasizeinLines............55
PrintingClearBarCodes..................56
CancelingPrinting.......................56
MenuOptionsforthePrinterDriver..........56
PrintingfromthePrinterDriveronMacOS......59
PrintingBasics..........................59
Printingon2-Sides.......................61
PrintingSeveralPagesonOneSheet..........62
Printing and Stacking in Page Order (Reverse
OrderPrinting).........................62
PrintingaReducedorEnlargedDocument.....63
AdjustingthePrintColor..................64
CancelingPrinting.......................64
MenuOptionsforthePrinterDriver..........64
Making Operation Settings for the Mac OS
PrinterDriver..........................66
PrintingfromSmartDevices................. 67
UsingEpsoniPrint.......................67
UsingEpsonPrintEnabler.................70
UsingAirPrint..........................71
CancelingOngoingJobs.....................72
User's Guide
Contents
2

Replacing Ink Supply Units and Other
Consumables
Checking the Status of the Remaining Ink and
theMaintenanceBox.......................73
Checking the Status of the Remaining Ink
and the Maintenance Box - Control Panel. . . . . . 73
Checking the Status of the Remaining Ink
andtheMaintenanceBox-Windows......... 73
Checking the Status of the Remaining Ink
andtheMaintenanceBox-MacOS.......... 73
InkSupplyUnitCodes......................74
InkSupplyUnitHandlingPrecautions.......... 74
ReplacingInkSupplyUnits...................76
MaintenanceBoxCode..................... 76
MaintenanceBoxHandlingPrecautions.........76
ReplacingaMaintenanceBox.................76
TemporarilyPrintingwithBlackInk............77
Temporarily Printing with Black Ink -
ControlPanel.......................... 77
Temporarily Printing with Black Ink - Windows. 78
Temporarily Printing with Black Ink - Mac OS. . .79
Conserving Black Ink when the Black Ink Is
Low(forWindowsOnly)....................79
Maintaining the Printer
CheckingandCleaningthePrintHead..........81
Checking and Cleaning the Print Head -
ControlPanel.......................... 81
Checking and Cleaning the Print Head -
Windows..............................82
Checking and Cleaning the Print Head - Mac
OS...................................82
AligningthePrintHead.....................82
AligningthePrintHead-ControlPanel.......82
CleaningthePaperPathforInkSmears..........84
Network Service and Software
Information
Application for Conguring Printer Operations
(WebCong).............................85
Running Web Cong onaWebBrowser.......85
Running Web Cong onWindows........... 86
RunningWebCongonMacOS............ 86
Application for Printing Web Pages (E-Web Print). .86
Soware Update Tools (Soware Updater). . . . . . . 87
InstallingtheLatestApplications.............. 87
UninstallingApplications....................88
UninstallingApplications-Windows......... 88
UninstallingApplications-MacOS.......... 89
PrintingUsingaNetworkService..............90
Solving Problems
CheckingthePrinterStatus.................. 91
CheckingMessagesontheLCDScreen........91
CheckingthePrinterStatus-Windows........92
CheckingthePrinterStatus-MacOS.........92
Checking the Soware Status. . . . . . . . . . . . . . . . . 92
RemovingJammedPaper....................92
PaperDoesNotFeedCorrectly................93
PaperJams.............................93
PaperFeedsataSlant.....................93
Several Sheets of Paper are Fed at a Time. . . . . . . 94
Paper Does Not Feed from the Optional
PaperCassetteUnit......................94
PaperOutErrorOccurs...................94
PowerandControlPanelProblems.............94
PowerDoesNotTurnOn..................94
PowerDoesNotTurnO..................94
PowerTurnsOAutomatically..............94
LCDScreenGetsDark....................95
Cannot Operate from the Control Panel. . . . . . . 95
CannotPrintfromaComputer................95
CheckingtheConnection(USB).............95
CheckingtheConnection(Network)..........95
Checking the Soware andData.............96
Checking the Printer Status from the
Computer(Windows).....................98
Checking the Printer Status from the
Computer(MacOS)......................98
CannotPrintfromaniPhoneoriPad...........99
PrintoutProblems.........................99
AdjustingthePrintQuality.................99
PrintoutisScuedorColorisMissing........100
BandingorUnexpectedColorsAppear.......100
Colored Banding Appears at Intervals of
Approximately3.3cm....................101
Blurry Prints, Vertical Banding, or
Misalignment..........................101
PrintQualityisPoor.....................102
PaperIsSmearedorScued...............103
Paper is Smeared During Automatic 2-Sided
Printing..............................104
PrintedPhotosareSticky.................104
Images or Photos are Printed in Unexpected
Colors...............................104
User's Guide
Contents
3

e Position, Size, or Margins of the Printout
AreIncorrect..........................104
Printed Characters Are Incorrect or Garbled. . . 104
ePrintedImageIsInverted..............105
Mosaic-LikePatternsinthePrints...........105
UnintentionallyPrintingon2-Sides..........105
e Printout Problem Could Not be Cleared. . . 105
OtherPrintingProblems................... 106
PrintingIsTooSlow.....................106
Printing Slows Down Dramatically During
ContinuousPrinting.....................106
Cannot Cancel Printing from a Computer
RunningMacOSXv10.6.8................106
OtherProblems..........................107
Slight Electric Shock when Touching the
Printer...............................107
OperationSoundsAreLoud...............107
ForgotYourPassword....................107
Application Is Blocked by a Firewall (for
WindowsOnly)........................107
Appendix
TechnicalSpecications....................108
PrinterSpecications....................108
InterfaceSpecications...................109
NetworkFunctionList...................109
Wi-Fi Specications.....................109
EthernetSpecications...................110
SecurityProtocol.......................110
SupportedirdPartyServices.............111
Dimensions...........................111
ElectricalSpecications..................112
EnvironmentalSpecications..............112
Environmental Specications for Ink Supply
Units................................112
SystemRequirements....................113
InstallingtheOptionalUnits.................113
OptionalPaperCassetteUnitCode..........113
Installing the Optional Paper Cassette Units. . . 113
RegulatoryInformation....................116
StandardsandApprovals................. 116
GermanBlueAngel.....................117
RestrictionsonCopying..................117
TransportingthePrinter....................117
Copyright.............................. 121
Trademarks.............................121
WheretoGetHelp........................122
TechnicalSupportWebSite................122
ContactingEpsonSupport................122
User's Guide
Contents
4

About This Manual
Introduction to the Manuals
e following manuals are supplied with your Epson printer. As well as the manuals, check the various types of
help information available from the printer itself or from the Epson soware applications.
❏Important Safety Instructions (paper manual)
Provides you with instructions to ensure the safe use of this printer.
❏Start Here (paper manual)
Provides you with information on setting up the printer and installing the soware.
❏User's Guide (digital manual)
is manual. Provides overall information and instructions on using the printer and on solving problems.
❏Administrator's Guide (digital manual)
Provides network administrators with information on management and printer settings.
You can obtain the latest versions of the above manuals with the following methods.
❏Paper manual
Visit the Epson Europe support website at http://www.epson.eu/Support, or the Epson worldwide support
website at http://support.epson.net/.
❏Digital manual
Start EPSON Soware Updater on your computer. EPSON Soware Updater checks for available updates of
Epson soware applications and the digital manuals, and allows you to download the latest ones.
Related Information
&“Soware Update Tools (Soware Updater)” on page 87
Using the Manual to Search for Information
e PDF manual allows you to search for information you are looking for by keyword, or jump directly to specic
sections using the bookmarks. You can also print only the pages you need. is section explains how to use a PDF
manual that has been opened in Adobe Reader X on your computer.
User's Guide
About This Manual
5

Searching by keyword
Click Edit > Advanced Search. Enter the keyword (text) for information you want to nd in the search window,
and then click Search. Hits are displayed as a list. Click one of the displayed hits to jump to that page.
Jumping directly from bookmarks
Click a title to jump to that page. Click + or > to view the lower level titles in that section. To return to the previous
page, perform the following operation on your keyboard.
❏Wi n d ow s : H ol d d o wn Alt, and then press ←.
❏Mac OS: Hold down the command key, and then press ←.
Printing only the pages you need
You can extract and print only the pages you need. Click Print in the File menu, and then specify the pages you
want to print in Pages in Pages to Print.
❏To specify a series of pages, enter a hyphen between the start page and the end page.
Example: 20-25
❏To specify pages that are not in series, divide the pages with commas.
Example: 5, 10, 15
User's Guide
About This Manual
6

Marks and Symbols
!
Caution:
Instructions that must be followed carefully to avoid bodily injury.
c
Important:
Instructions that must be observed to avoid damage to your equipment.
Note:
Provides complementary and reference information.
& Related Information
Links to related sections.
Descriptions Used in this Manual
❏Screenshots of the printer driver screens are from Windows 10 or macOS Sierra. e content displayed on the
screens varies depending on the model and situation.
❏Illustrations of the printer used in this manual are examples only. Although there may be slight dierences
depending on the model, the method of operation is the same.
❏Some of the menu items on the LCD screen vary depending on the model and settings.
Operating System References
Windows
In this manual, terms such as "Windows 10", "Windows 8.1", "Windows 8", "Windows 7", "Windows Vista",
"Windows XP", "Windows Server 2016", "Windows Server 2012 R2", "Windows Server 2012", "Windows Server 2008
R2", "Windows Server 2008", "Windows Server 2003 R2", and "Windows Server 2003" refer to the following
operating systems. Additionally, "Windows" is used to refer to all versions.
❏Microso
®
Wi n d ow s
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10 operating system
❏Microso
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Wi n d ow s
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8.1 operating system
❏Microso
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Wi n d ow s
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8 operating system
❏Microso
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Wi n d ow s
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7 operating system
❏Microso
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Wi n d ow s Vi st a
®
operating system
❏Microso
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Wi n d ow s
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XP operating system
❏Microso
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Wi n d ow s
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XP Professional x64 Edition operating system
❏Microso
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Wi n d ow s S e r v e r
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2016 operating system
❏Microso
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Wi n d ow s S e r v e r
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2012 R2 operating system
❏Microso
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Wi n d ow s S e r v e r
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2012 operating system
User's Guide
About This Manual
7

❏Microso
®
Wi n d ow s S e r v e r
®
2008 R2 operating system
❏Microso
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Wi n d ow s S e r v e r
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2008 operating system
❏Microso
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Wi n d ow s S e r v e r
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2003 R2 operating system
❏Microso
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Wi n d ow s S e r v e r
®
2003 operating system
Mac OS
In this manual, "Mac OS" is used to refer to macOS Sierra, OS X El Capitan, OS X Yosemite, OS X Mavericks, OS X
Mountain Lion, Mac OS X v10.7.x, and Mac OS X v10.6.8.
User's Guide
About This Manual
8

Important Instructions
Safety Instructions
Read and follow these instructions to ensure safe use of this printer. Make sure you keep this manual for future
reference. Also, be sure to follow all warnings and instructions marked on the printer.
❏Some of the symbols used on your printer are to ensure safety and proper use of the printer. Visit the following
Web site to learn the meaning of the symbols.
http://support.epson.net/symbols
❏Use only the power cord supplied with the printer and do not use the cord with any other equipment. Use of
other cords with this printer or the use of the supplied power cord with other equipment may result in re or
electric shock.
❏Be sure your AC power cord meets the relevant local safety standard.
❏Never disassemble, modify, or attempt to repair the power cord, plug, printer unit, or options by yourself, except
as specically explained in the printer's manuals.
❏Unplug the printer and refer servicing to qualied service personnel under the following conditions:
e power cord or plug is damaged; liquid has entered the printer; the printer has been dropped or the casing
damaged; the printer does not operate normally or exhibits a distinct change in performance. Do not adjust
controls that are not covered by the operating instructions.
❏Place the printer near a wall outlet where the plug can be easily unplugged.
❏Do not place or store the printer outdoors, near excessive dirt or dust, water, heat sources, or in locations
subject to shocks, vibrations, high temperature or humidity.
❏Take care not to spill liquid on the printer and not to handle the printer with wet hands.
❏Keep the printer at least 22 cm away from cardiac pacemakers. Radio waves from this printer may adversely
aect the operation of cardiac pacemakers.
❏If the LCD screen is damaged, contact your dealer. If the liquid crystal solution gets on your hands, wash them
thoroughly with soap and water. If the liquid crystal solution gets into your eyes, ush them immediately with
water. If discomfort or vision problems remain aer a thorough ushing, see a doctor immediately.
❏e printer is heavy and should not be lied or carried by less than two people. When liing the printer, two or
more people should assume the correct positions as shown below.
User's Guide
Important Instructions
9

❏Be careful when you handle used ink supply units, as there may be some ink around the ink supply port.
❏If ink gets on your skin, wash the area thoroughly with soap and water.
❏If ink gets into your eyes, ush them immediately with water. If discomfort or vision problems continue aer
a thorough ushing, see a doctor immediately.
❏If ink gets into your mouth, see a doctor right away.
❏Do not disassemble the ink supply unit and the maintenance box; otherwise ink may get into your eyes or on
your skin.
❏Do not shake ink supply units too vigorously; otherwise ink may leak from the ink supply units.
❏Keep ink supply units and maintenance box out of the reach of children.
Printer Advisories and Warnings
Read and follow these instructions to avoid damaging the printer or your property. Make sure you keep this
manual for future reference.
Advisories and Warnings for Setting Up the Printer
❏Do not block or cover the vents and openings in the printer.
❏Use only the type of power source indicated on the printer's label.
❏Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch on and o.
❏Avoid electrical outlets controlled by wall switches or automatic timers.
❏Keep the entire computer system away from potential sources of electromagnetic interference, such as
loudspeakers or the base units of cordless telephones.
❏e power-supply cords should be placed to avoid abrasions, cuts, fraying, crimping, and kinking. Do not place
objects on top of the power-supply cords and do not allow the power-supply cords to be stepped on or run over.
Be particularly careful to keep all the power-supply cords straight at the ends and the points where they enter
and leave the transformer.
❏If you use an extension cord with the printer, make sure that the total ampere rating of the devices plugged into
the extension cord does not exceed the cord's ampere rating. Also, make sure that the total ampere rating of all
devices plugged into the wall outlet does not exceed the wall outlet's ampere rating.
❏If you plan to use the printer in Germany, the building installation must be protected by a 10 or 16 amp circuit
breaker to provide adequate short-circuit protection and over-current protection for the printer.
❏When connecting the printer to a computer or other device with a cable, ensure the correct orientation of the
connectors. Each connector has only one correct orientation. Inserting a connector in the wrong orientation
may damage both devices connected by the cable.
❏Place the printer on a at, stable surface that extends beyond the base of the printer in all directions. e printer
will not operate properly if it is tilted at an angle.
❏Allow space above the printer so that you can fully raise the printer cover.
❏Leave enough space in front of the printer for the paper to be fully ejected.
❏Avoid places subject to rapid changes in temperature and humidity. Also, keep the printer away from direct
sunlight, strong light, or heat sources.
User's Guide
Important Instructions
10

Advisories and Warnings for Using the Printer
❏Do not insert objects through the slots in the printer.
❏Do not put your hand inside the printer during printing.
❏Do not touch the white at cable inside the printer.
❏Do not use aerosol products that contain ammable gases inside or around the printer. Doing so may cause re.
❏Do not move the print head by hand; otherwise, you may damage the printer.
❏Always turn the printer o using the
P button. Do not unplug the printer or turn o the power at the outlet
until the
P light stops ashing.
❏If you are not going to use the printer for a long period, be sure to unplug the power cord from the electrical
outlet.
Advisories and Warnings for Transporting or Storing the Printer
❏When storing or transporting the printer, avoid tilting it, placing it vertically, or turning it upside down;
otherwise ink may leak.
❏Before transporting the printer, make sure that the print head is in the home (far right) position, and the ink
supply units are installed.
Advisories and Warnings for Using the Printer with a Wireless
Connection
❏Radio waves from this printer may negatively aect the operation of medical electronic equipment, causing
them to malfunction. When using this printer inside medical facilities or near medical equipment, follow
directions from the authorized personnel representing the medical facilities, and follow all posted warnings and
directions on the medical equipment.
❏Radio waves from this printer may negatively aect the operation of automatically controlled devices such as
automatic doors or re alarms, and could lead to accidents due to malfunction. When using this printer near
automatically controlled devices, follow all posted warnings and directions on these devices.
Advisories and Warnings for Using the LCD Screen
❏e LCD screen may contain a few small bright or dark spots, and because of its features it may have an uneven
brightness. ese are normal and do not indicate that it is damaged in any way.
❏Only use a dry, so cloth for cleaning. Do not use liquid or chemical cleaners.
❏e exterior cover of the LCD screen could break if it receives a heavy impact. Contact your dealer if the
screen's surface chips or cracks, and do not touch or attempt to remove the broken pieces.
Protecting Your Personal Information
When you give the printer to someone else or dispose of it, erase all the personal information stored in the printer's
memory by selecting the menus on the control panel as described below.
User's Guide
Important Instructions
11

Settings > General Settings > System Administration > Restore Default Settings > All Settings
User's Guide
Important Instructions
12

Printer Basics
Part Names and Functions
AControl panel Operates the printer.
You can change the angle of the control panel.
BPaper cassette 1 or Paper cassette (C1) Loads paper.
CPaper cassette 2 (C2) Optional paper cassette unit.
Loads paper.
User's Guide
Printer Basics
13

AEdge guides Feeds the paper straight into the printer. Slide to the edges of the
paper.
BPaper support Supports loaded paper.
CFeeder guard Prevents foreign substance from entering the printer. Usually keep
this guard closed.
DRear paper feed (B) Loads paper.
EOutput tray Holds the ejected paper.
FEdge guides Feeds the paper straight into the printer. Slide to the edges of the
paper.
GPaper cassette Loads paper.
User's Guide
Printer Basics
14

APrinter cover (J) Open when removing jammed paper inside the printer.
BPrint head Fires ink.
CInk supply unit tray Sets an ink supply unit.
DFront cover (A) Open when replacing ink supply units.
EFront cover lock Locks the front cover.
User's Guide
Printer Basics
15

ALAN port Connects a LAN cable.
BUSB port Connects a USB cable.
CAC inlet Connects the power cord.
DRear Cover (D) Open when removing jammed paper.
ERear Cover (E) Open when removing jammed paper.
FMaintenance box cover (H) Open when replacing the maintenance box.
Control Panel
APass a smart device over this mark to print from the smart device directly.
BTurns the printer on or o.
Unplug the power cord when the power light is o.
CDisplays the home screen.
DDisplays the Paper Setting screen. You can select the paper size and paper type settings for each paper source.
EStops the current operation.
FApplies to a variety of functions depending on the situation.
GPress
l , u , r and d to select the items. Press OK to conrm your selection or run the selected feature.
HReturns to the previous screen.
IFlashes when the printer is processing data.
It turns on when there are queued jobs.
JFlashes or turns on when an error occurs.
User's Guide
Printer Basics
16

Basic Screen Conguration
AIndicates items that have been setup for the printer as icons. Select the icon to check the current settings or access
each setting menu.
This action bar is displayed on the home screen only.
BDisplays each mode.
CAvailable buttons are displayed.
Icons displayed in the LCD Screen
e following icons are displayed on the LCD screen depending on the printer's status.
Displays the Supply Status screen.
You can check the approximate ink levels and the approximate service life of the maintenance box.
Indicates the network connection status.
Select the icon to check and change the current settings. This is the shortcut for the following menu.
Settings > General Settings > Network Settings > Wi-Fi Setup
The printer is not connected to a wired (Ethernet) network or unset it.
The printer is connected to a wired (Ethernet) network.
The printer is not connected to a wireless (Wi-Fi) network.
The printer is searching for SSID, unset IP address, or having a problem with a wireless (Wi-Fi)
network.
The printer is connected to a wireless (Wi-Fi) network.
The number of bars indicates the signal strength of the connection. The more bars there are, the
stronger the connection.
The printer is not connected to a wireless (Wi-Fi) network in Wi-Fi Direct (Simple AP) mode.
The printer is connected to a wireless (Wi-Fi) network in Wi-Fi Direct (Simple AP) mode.
User's Guide
Printer Basics
17

Indicates whether or not Quiet Mode is set for the printer. When this feature is enabled, the noise made
by printer operations is reduced, but print speed may slow down. However, noises may not be reduced
depending on the selected paper type and print quality.
Displays the Help screen. You can view the operating instructions or the solutions to problems.
Indicates that there is additional information. Select the icon to displays the message.
Indicates a problem with the items. Select the icon to check how to solve the problem.
Basic Operations
Move the focus using the u d l r buttons to select the items, and then press the OK button to conrm your
selection or run the selected feature.
Move the focus to the setting item using the u d l r buttons, and then press the OK button to switch the item
on or o.
User's Guide
Printer Basics
18

To enter the value, name, address, and so on, move the focus to the input eld using the u d l r buttons, and
then press the OK button to display the on-screen keyboard.
Entering Characters
On-screen Keyboard
You can enter characters and symbols by using on-screen keyboard when you make network settings and so on.
Note:
Available icons vary depending on the setting item.
AIndicates the character count.
BMoves the cursor to the input position.
CSwitches between upper case and lower case or numbers and symbols.
You can also switch them by using the button.
DSwitches the character type. You can enter alphanumerics and symbols.
You can also switch them by using the button.
EChanges the keyboard layout.
FEnters frequently used email domain addresses or URLs by simply selecting the item.
User's Guide
Printer Basics
19

GEnters a space.
HEnters character.
IDeletes a character to the left.
Viewing Animations
You can view animations of operating instructions such as loading paper or removing jammed paper on the LCD
screen.
❏Select on the home screen: Displays the help screen. Select How To and then select the items that you want
to view.
❏Select How To at the bottom of the operation screen: Displays the context-sensitive animation.
AIndicates the total number of steps and the current step number.
In the example above, it shows step 2 from 4 steps.
BPress
l button to return to the previous step.
CIndicates your progress through the current step. The animation repeats when the progress bar reaches the end.
DPress
r button to move to the next step.
User's Guide
Printer Basics
20