Epson PriorityFAX 2000 User manual

EPSON
®
Priority Fax
TM
2000
n Owner’s Manual

EPSON
®
Priority Fax™2000
n Owner’s Manual

FCC COMPLIANCE STATEMENT FOR AMERICAN USERS
This equipment generates and uses radio frequency energy and if not installed and used properly, that is, in strict
accordance with the manufacturer’s instructions, may cause interference to radio and television reception. It has been type
tested and found to comply with the limits for a Class B computing device in accordance with the specifications in Subpart
J of Part 1.5 of FCC Rules, which are designed to provide reasonable protection against such interference in a residential
installation. However, there is no guarantee that interference will not occur in a particular installation. If this equipment
does cause interference to radio and television reception, which can be determined by turning the equipment off and on,
you are encouraged to try to correct the interference by one or more of the following measures:
.Reorient the receiving antenna
.Relocate the equipment with respect to the receiver
.Move the equipment away from the receiver
.Plug the equipment into a different outlet so that the equipment and receiver are on different branch circuits.
If necessary, consult your dealer or an experienced radio/television technician for additional suggestions. You may find the
following booklet prepared by the Federal Communications Commission helpful:
‘Television Interference Handbook.”
This booklet is available from the U.S. Government Printing Office, Washington, DC 20402. Stock No. 004-000-00450-7.
IMPORTANT NOTICE: DISCLAIMER OF WARRANTY
Epson America makes no representations or warranties, either express or implied, by or with respect to anything in this
manual, and shall not be liable for any implied warranties of merchantability and fitness for a particular purpose or for any
indirect, special, or consequential damages. Some states do not allow the exclusion of incidental or consequential damages,
so this exclusion may not apply to you.
COPYRIGHT NOTICE
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form
or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of
Epson America, Inc. No patent liability is assumed with respect to the use of information contained herein. While every
precaution has been taken in the preparation of this publication, Epson America assumes no responsibility for errors or
omissions. Nor is any liability assumed for damages resulting from the use of the information contained herein. Further,
this publication and the features described herein are subject to change without notice.
TRADEMARKS
Epson is a registered trademark of Seiko Epson Corporation.
Copyright © 1989 by Epson America, Inc.
Torrance, California
4000039-01
ii

IMPORTANT SAFETY INSTRUCTIONS
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
Read all of these instructions and save them for later reference.
Follow all warnings and instructions marked on the product.
Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp
cloth for cleaning.
Do not use this product near water.
Do not place this product on an unstable cart, stand, or table. The product may fall, causing serious damage to the
product.
Slots and openings in the cabinet and the back or bottom are provided for ventilation; to ensure reliable operation of
the product and to protect it from overheating, these openings must not be blocked or covered. The openings should
never be blocked by placing the product on a bed, sofa, rug, or other similar surface. This product should never be
placed near or over a radiator or heat register. This product should not be placed in a built in installation unless proper
ventilation is provided.
This product should be operated from the type of power source indicated on the marking label. If you are not sure of
the type of power available, consult your dealer or local power company.
This product is equipped with a 3-wire grounding-type plug, a plug having a third (grounding) pin. This plug will
only fit into a grounding type power outlet. This is a safety feature. If you are unable to insert the plug into the outlet,
contact your electrician to replace your obsolete outlet. Do not defeat the purpose of the grounding type plug.
Do not locate this product where the cord will be walked on.
If an extension cord is used with this product, make sure that the total of the ampere ratings on the products plugged
into the extension cord do not exceed the extension cord ampere rating. Also, make sure that the total of all products
plugged into the wall outlet does not exceed 15 amperes.
Never push objects of any kind into this product through cabinet slots, as they may touch dangerous voltage points or
short out parts that could result in a risk of fire or electric shock. Never spill liquid of any kind on the product.
Except as specifically explained in the User’s Manual, do not attempt to service this product yourself. Opening or
removing those covers that are marked ‘Do Not Remove” may expose you to dangerous voltage points or other risks.
Refer all servicing in those compartments to service personnel.
Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following
conditions:
A.
When the power cord or plug is damaged or frayed.
B.
If liquid has been spilled into the product.
C. If the product has been exposed to rain or water.
D.
If the product does not operate normally when the operating instructions are followed. Adjust only those controls
that are covered by the operating instructions, since improper adjustment of other controls may result in damage
and will often require extensive work by a qualified technician to restore the product to normal operation.
E.
If the product has been dropped or the cabinet has been damaged.
F.
If the product exhibits a distinct change in performance, indicating a need for service.
iii

TELEPHONE INFORMATION
This equipment complies with Part 68 of the FCC Rules. On the rear panel of this equipment is a label that contains, among
other information, the FCC Registration number and Ringer Equivalence Number (REN) for this equipment. You must,
upon request, provide this information to your telephone company.
Ask your telephone company or installer to install the lack suitable for your device if such is not available.
The REN is useful to determine the quantity of devices you may connect to your telephone line and still have those devices
ring when your telephone number is called. In most, but not all, areas, the sum of the RENs of all devices connected to one
line should not exceed five (5.0). To be certain of the number of devices you may connect to your line, as determined by the
REN, you should contact your local telephone company to determine the maximum REN for your calling area.
If your telephone equipment causes harm to the telephone network, the telephone company may discontinue your service
temporarily. If possible, they will notify you in advance. But if advance notice isn’t practical, you will be notified as soon as
possible. You will be informed of your right to file a complaint with the FCC.
Your telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the
proper functioning of your equipment. If they do, you will be notified in advance to give you an opportunity to maintain
uninterrupted telephone service.
If you experience trouble with this telephone equipment, please contact the manufacturer’s authorized service agency for
information on obtaining service or repair. The telephone company may ask that you disconnect this equipment from the
network until the problem has been corrected or unit you are sure that the equipment is not malfunctioning.
WARNING
For protection against the risk of electrical shock, always disconnect all cables from the wall outlet before servicing,
modifying, or installing the equipment.
This equipment may not be used on coin service provided by the telephone company nor connected to party lines.
Hearing Aid Compatibility
The telephone with this equipment is hearing aid compatible.
When Programming Emergency Numbers and/or Making Test Calls to Emergency Numbers:
1.
Remain on the line and briefly explain to the dispatcher the reason for the call before hanging up.
2. Call only in the off-peak hours, such as early morning or late evenings.
iv

Contents
Introduction Features ..................................................
1
About This Manual. ........................................
2
Conventions Used in This Manual ........................
2
Where to Get Help .........................................
3
1 Setting Up the PriorityFax
Unpacking the Fax Machine ...............................
l-1
Choosing a Place for the Fax Machine .......................
1-2
Assembling the Fax Machine. .............................. l-2
Connecting the Handset ............................... l-3
Connecting the Fax Machine to the Telephone Line ........ l-3
Installing the Output Tray and Paper Rest ................ l-5
Attaching the Quick Reference Sticker .................. l-10
Plugging in the Fax Machine. .............................
l-10
Inserting the Recording Paper Roll ........................ l-10
Reloading paper ..................................... l-13
Running a Copy Test. .................................... l-13
2 Using the PriorityFax
The Control Panels ....................................... 2-l
The Top Control Panel .................................
2-l
The Back Control Panel ................................
2-4
Sending a Document. .....................................
2-5
Document Sending Cautions ...........................
2-6
Sending Photocopies ..................................
2-7
Sending Documents More Than Five Pages Long. .........
2-7
Manual Sending ......................................
2-8
Document Sending Enhancements ..................... 2-l0
Fax Number Redialing ................................
2-l1
Receiving Documents .................................... 2-l2
Automatic Reception ................................. 2-l2
Manual Reception. ................................... 2-l2
Basic Customizing Procedures ............................ 2-l3
Setting the Date and Time .............................
2-13
Registering Your Number and Name ...................
2-14
One-touch and Speed Dial Faxing ...................... 2-l6
Removing Numbers and Names ..........................
2-24
The Add Paper Message .................................
2-25
Activity Reports. ........................................
2-25
V

PriorityFax 2000 Manual
3 Using the PriorityFax as a Telephone
The Control Panels .......................................
3-1
The Top Control Panel. ................................
3-1
The Back Control Panel ................................
3-4
Adjusting the Handset Volume and Ringer Switches ..........
3-4
Standard Dialing .........................................
3-5
Manual Redialing ........................................
3-6
One-touch Telephone Dialing ..............................
3-6
Registering One-touch Telephone Numbers ..............
3-7
Using One-touch Telephone Dialing .....................
3-9
4 Using the PriorityFax Advanced Features
Sending a Fax Back Message ...............................
4-1
Fax Back Message With a Document. ....................
4-2
Fax Back Message Only ................................
4-2
Setting the Resolution. ....................................
4-3
One Document Only ..................................
4-4
All Documents. .......................................
4-4
Setting the Contrast. ......................................
4-5
One Document Only ..................................
4-6
All Documents. .......................................
4-6
Turning the Beeper Off. ...................................
4-7
Sending a Lead Sheet .....................................
4-8
Setting the Transmission Verification ......................
4-10
Changing Automatic Redial Settings. ......................
4-l1
Printing Lists ...........................................
4-13
Activity Report Timing ..................................
4-14
Using Delayed Send .....................................
4-14
Using Password Security ................................. 4-l6
Setting the Password ................................. 4-l6
Activating the Password ..............................
4-18
Using Polling ...........................................
4-19
Setting Called-side Polling ............................
4-20
Setting Calling-side Polling. ...........................
4-21
Setting Delayed Polling ...............................
4-24
vi

Contents
5 Troubleshooting
Problems and Solutions ...................................
5-l
Sending..............................................5-1
Documentjam.....................................5-1
Document doesn’t enter the feeder properly. ..........
5-l
Documents cannot be fed into the fax machine ........
5-2
Password security documents cannot be sent ..........
5-2
You hear ringing but the other fax machine does not
answer ........................................ 5-2
The receiving party image quality is poor .............
5-3
Documents you sent are received blank. ..............
5-3
One-touch or speed dial faxing does not work .........
5-3
Receiving.. ........................................ ..5-4
Manual reception doesn’t work. .....................
5-4
Recording paper is jammed ......................... 5-4
Received copies are blank. ..........................
5-4
The telephone rings continuously ....................
5-4
Received documents are excessively curled ...........
5-4
Polling reception doesn’t work ......................
5-5
Received document image quality is poor. ............
5-5
Copying ........................................... ..5-5
Nothing comes out of the paper slot. .................
5-5
No image appears on the paper. .....................
5-6
Print quality of the copy is poor .....................
5-6
Telephone............................................5-6
One-touch and speed dialing don’t work .............
5-6
Call reservation does not work ......................
5-7
The telephone does not ring. ........................
5-7
When you press SPKR you hear nothing .............. 5-7
LCD Error Messages. ..................................
5-7
6 Maintenance
Cleaning the Interior of the Fax Machine ....................
6-l
Cleaning the Exterior of the Fax Machine ....................
6-2
vii

PriorityFax 2000 Manual
7 Technical Specifications
Glossary
Index
Viii

Introduction
Features
The Epson PriorityFax™ 2000 is an advanced desktop facsimile
machine and telephone that combines high speed and quality with
a wide range of features.
In addition to its compact design and ease of operation, this fax
machine offers the following:
Ll
cl
Li
Lb
cl
Q
ci
0
Ll
ci
0
High-speed transmission
An automatic document feeder holding up to five pages at a
time
A multi-featured telephone including one-touch and speed
dialing, last number redial, and hold
An LCD/clock display to keep you informed of the machine’s
operation
An automatic paper cutter
Activity reports that document faxes sent and faxes received
A convenience copier capability
Delayed send, which allows you to send documents when
telephone rates are lower
Programmable password security
Three levels of resolution
photos - - including a 16-shade gray scale for
to provide superior document transmission quality
Transmission verification to confirm that your document
reached its destination.
Introduction-l

PriorityFax 2000 Manual
About This Manual This manual provides step-by-step instructions for setting up and
operating the fax machine.
Chapter 1 contains information on unpacking, setting up,
connecting, and testing the fax machine.
Chapter 2 provides basic information on using the fax machine,
including using one-touch and speed dialing.
Chapter 3 explains using the fax machine as a telephone.
Chapter 4 tells how to use all the advanced features of the fax
machine.
If the fax machine does not operate properly or the print quality is
not what you expect, see Chapter 5 for a list of possible problems
and recommended solutions.
Other chapters include information on general maintenance and
technical specifications. There is also a glossary of terms and an
index.
Conventions Used
in This Manual
Note
Notes contain important information and useful tips on
the operation of your fax machine.
WARNING
Warnings must be followed carefully to avoid damage to
your fax machine and to ensure that it operates correctly.
Introduction-2

Introduction
The words twice or 3 times under a button indicates that you push
the button two or three times.
Where to Get
Help
This tells you to make sure that no document is in the fax machine.
This tells you to insert a document in the feeder.
Customer service for Epson products is provided by a network of
authorized Epson Customer Care Centers throughout the United
States.
Call the Epson Consumer Information Center at l-800-922-8911 for
the following:
D Customer Care Center referrals
tI Technical support referrals
0 Information on Epson User Groups.
To locate or purchase accessories or supplies, contact your nearest
Epson dealer or call l-800-873-7766.
Introduction-3

1
Setting Up the PriorityFax
Unpacking
Machine
This chapter takes you through the steps of unpacking,
assembling, and testing the fax machine.
the Fax As you unpack the fax machine, check that you have all the items
shown below and none have been damaged during transportation.
After removing the contents, store the packaging materials in case
you ever need to transport your fax machine.
1-1

PriorityFax 2000 Manual
WARNING
Lift the fax machine by its body, never by the telephone
handset or cradle.
Choosing a Place for
the Fax Machine When you select a location for your fax machine, keep the
following in mind:
0 Place the fax machine on a flat, stable surface
Cl Select a vibration-free area
Cl Locate the unit near a telephone wall jack and a standard
grounded outlet.
WARNING
Q Avoid locations that are subject to direct sunlight,
excessive heat, moisture, or dust.
Avoid using electrical outlets controlled by wall
switches or automatic timers. Disruption of power can
wipe out information in the unit’s memory.
Avoid using outlets on the same circuit with large
motors or other appliances that might disturb the
power supply.
Keep the unit away from potential sources of
interference, such as loudspeakers or the base units of
cordless telephones.
Assembling the Fax
Machine
To assemble the fax machine, you need only do the following:
Cl Connect the handset
Cl Plug in the line cord
Cl Install the output tray and paper rest
0 Attach the Quick Reference sticker.
1-2

Setting Up the PriorityFax
Connecting the Handset
To connect the handset to the telephone cradle, follow these steps:
0
Remove the protective plastic cover from the curled handset cord.
0
Locate the insert opening on the left side of the telephone cradle
and plug in one end of the handset cord.
0
Plug the other end of the cord into the handset, as shown below.
0
Connecting the Fax
Machine to the
Telephone Line
Installing a single-line
telephone connection
Push firmly to be sure both ends of the cord are locked in place.
There are two types of connections for installing your fax machine:
single-line and multi-line.
A single-line connection is the preferred solution for installing the
fax machine. To hook up to a single-line connection, perform the
following steps.
1-3

PriorityFax 2000 Manual
0
Plug one end of the telephone line cord (the flat cord) into the back
of the fax machine, as shown below.
0
Plug the other end into your modular telephone wall jack (USOC
RJllC). Make sure both ends of the cord click securely into place.
Note
If you have the older 4-prong telephone wall jack, you
must use a modular 4-prong adapter WSOC RJA1X). Plug
the adapter into the wall jack and then plug the telephone
cord into the adapter, as shown in the illustration below.
1-4

Setting Up the PriorityFax
Installing a multi-line
telephone connection
Most offices have a central phone system. Although in many
cases it is relatively easy to connect the fax machine to this
system, we suggest that you contact the company that
installed your organization’s telephone system and ask them
to connect the fax machine for you.
It is preferable to have a separate line to the fax machine.
This way, you can leave the unit in Automatic Answer mode
24 hours a day and derive full benefit from the fax machine’s
unattended operations capabilities.
If the fax machine is connected to a multi-line system, ask
your installer to connect the fax machine to the last line on
the system. This prevents the fax machine from being
activated each time a telephone call comes into your office.
WARNING
If you install the PriorityFax and a separate
telephone on the same telephone line, do not pick
up the telephone handset when you are receiving a
fax. This can cause the received document to
contain distorted characters.
Installing the Output
Tray and Paper Rest
There are two types of paper holders for the PriorityFax: the
output tray for holding documents sent to or copied by you,
and the paper rest for holding documents you have just sent
to others.
1-5

PriorityFax 2000 Manual
Installing the output tray
Shown below are the three ways you can install the output tray,
depending upon your workspace. The vertical and base only
installations use the least desk space, but the horizontal installation
minimizes curling of incoming documents.
Horizontal
Vertical
Base only
To install the output tray base (and the output tray if desired),
follow these steps:
0
Place the output tray base on the table in front of you. Then insert
the wire output tray paper guide into the holes on either side of
the output tray base as shown below.
0
Place the fax machine at the edge of the table and locate the two
notches on the front underside of the fax machine.
1-6

Setting Up the PriorityFax
Holding the output tray base level, press the tabs extending from
the output tray base into the notches on the front of the fax
machine, as shown in the following illustration.
If you have chosen the base only installation, skip the next
two steps.
Place the output tray in front of you and insert each of the
two wire paper holders into the holes at the edge of the
output tray, as shown below.
1-7

PriorityFax 2000 Manual
For the horizontal installation, attach the output tray to the output
tray base using the rear slots. For the vertical installation, attach
the tray to the base using the front holes. See the illustration below.
To attach the output tray in a horizontal position, insert the pegs
on both sides of the output tray into the rear slots on the output
tray base. Then push the output tray as far back as it will go.
To attach the tray in a vertical position, insert the pegs on the
output tray into the front holes on the output tray base. Then allow
the tray to hang over the edge of the fax machine operating surface
to catch your incoming or copied documents.
1-8