Epson PriorityFAX 3000 User manual

PriorityFax™ 3000 Update Notice
Following is some additional information not covered in your PriorityFax
Owner ‘S
p. 2-2
p. 2-13
p. 2-19
p. 2-26
p. 4-2
p. 4-9
p. 4-14
p. 4-15
p. 4-31
p. 4-32
Manual.
When a Fax Back Message cannot be sent or you do not lift the
handset after hearing the ring, the fax machine automatically
prints a communication error report even if the document is
sent.
The PriorityFax can receive documents automatically when the
date and time are displayed and when delayed sending or polling
is waiting.
In Step 5, the display can show only the last 15 entered.
The PriorityFax can receive and store a document of 28 pages (or
less depending upon the density of type in the document) only
when there is no document stored in its memory already.
You should register your name and fax number before sending
the fax back message.
(If you have not registered your number as
described in Chapter 2, the machine does not allow pressing 0
button and beeps.)
In Step 6, press the l cursor key followed by the group number
from 1 to 5 to which you wish to send the document.
In Step 4, 00 turns off the feature.
Sending with the Confidential Mail Box is possible only with
transmission to Epson PriorityFax with this feature.
In Step 6, use the keypad to select the day and time to poll
In Step 6, use the keypad to select the day and time to poll.
In Step 7, press SET. Press the * cursor key followed by the group
number from to 5 that you wish to poll.

p. 4-33
When you want to send the document from memory, follow
these steps after step 6:
Press SET. You see the following display:
DELAY SEND
DOCUMENT
Use the * or # key to select the delayed memory sending
option. The following display appears:
DELAY SEND
MEMORY
Press SET twice. Dial the fax number.
You return to Step 8 and follow those steps.
p. 4-35
In Step 9, use the keypad to select the day and time to poll. Press
SET once to set the day and time to poll.

FCC COMPLIANCE STATEMENT FOR AMERICAN USERS
This equipment generates and uses radio frequency energy and if not installed and used properly, that is, in strict
accordance with the manufacturer's instructions, may cause interference to radio and television reception. It has been type
tested and found to comply with the limits for a Class B computing device in accordance with the specifications in Subpart
J of Part 15 of FCC Rules, which are designed to provide reasonable protection against such interference in a residential
installation. However, there is no guarantee that interference will not occur in a particular installation. If this equipment
does cause interference to radio and television reception, which can be determined by turning the equipment off and on,
you are encouraged to try to correct the interference by one or more of the followings measures:
• Reorient the receiving antenna
• Relocate the equipment respect to the receiver
• Move equipment away from the receiver
l Plug the equipment into a different outlet so that the equipment and receiver are on different branch circuits.
If necessary, consult your dealer or an experienced radio/television technician for additional suggestions. You may find the
following booklet prepared by the Federal Communications Commission helpful:
"Television Interference Handbook.”
This booklet is available from the U.S. Government
Printing Office, washington, DC 20402. Stock No. 004-00-00450-7.
IMPORTANT NOTICE: DISCLAIMER OF WARRANTY
Epson America makes no representations or warranties, either express or implied, by or with respect to anything in this
manual, and shall not be liable for any implied warranties of merchantability and fitness for a particular purpose or for any
indirect, special, or consequential damages. Some states do not allow the exclusion of incidental or consequential damages,
so this exclusion may not apply to you.
COPYRIGHT NOTICE
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form
or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of
Epson America, Inc. No patent liability is assumed with respect to the use of information contained herein. While every
precaution has been taken in the preparation of this publication, Epson America assumes no responsibility for error or
omissions. Nor is any liability assumed for damages resulting from the use of the information contained herein. Further,
this publication and the features described herein are subject to change without notice.
TRADEMARKS
Epson is a registered trademark of Seiko Epson Corporation.
Copyright © 1989 by Epson America, Inc.
Torrance, California
4000003

IMPORTANT SAFETY INSTRUCTIONS
1.
2.
3.
4.
5.
6.
7.
8.
9.
10. If an extension cord is used with this product, make sure that the total of the ampere ratings on the products plugged
into the extension cord do not exceed the extension cord ampere rating. Also, make’sure that the total of all products
plugged into the wall outlet does not exceed 15 amperes.
11. Never push objects of any kind into this product through cabinet slots, as they may touch dangerous voltage points or
short out parts that could result in a risk of fire or electric shock. Never spill liquid of any kind on the product.
12. Except as specifically explained in the User’s Manual, do not attempt to
service this product yourself. Opening or
removing those covers that are marled “Do Not Remove” may expose you to dangerous voltage points or other risks.
Refer all servicing in those compartments to service personnel.
13. Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following
conditions:
A. when the power cord or plug is damaged or frayed.
B. If liquid has been spilled into the product.
C. If the product has been exposed to rain or water.
D. If the product does not operate normally when the operating instructions are followed. Adjust only those controls
that are covered by the operating instructions, since improper adjustment of other controls may result in damage
and wig often require extensive work by a qualified technician to restore the product to normal operation.
E. If the product has been dropped or the cabinet has been damaged.
F. If the product exhibits a distinct change in performance, indicating a need for service.
Read all of these instructions and save them for later reference.
Follow all warnings and instructions marked on the product.
Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp
cloth for cleaning.
Do not use this product near water.
5. Do not place this product on an unstable cart, stand, or table. The product may fall, causing serious damage to the
product.
Slots and openings in the cabinet and the back or bottom are provided for ventilation; to ensure reliable operation of
the product and to protect it from overheating, these openings must not be blocked or covered. The openings should
never be blocked by placing the product on a bed, sofa, rug, or other similar surface. This product should never be
placed near or over a radiator or heat register. This product should not be placed in a built in installation unless proper
ventilation is provided.
This product should be operated from the type of power source
indicated on the marking label. If you are not sure of
the type of power available, consult your dealer or local power company.
This product is equipped with a 3-wire grounding-type plug, a plug having a third (grounding) pin. This plug will
only fit into a grounding type power outlet. This is a safety feature If you are unable to insert the plug into the outlet,
contact your electrician to replace your obsolete outlet. Do not defeat the purpose of the grounding type plug.
Do not locate this product where the cord will be walked on.
iii

TELEPHONE INFORMATION
is equipment complies with Part 68 of the FCC Rules. On the rear panel of this equipment is a label that contains, among
other information, the FCC Registration number and Ringer Equivalence Number (REN) for this equipment. You must,
upon request, provide this information to your telephone company.
Ask your telephone company or installer to install the jack suitable for your device if such is available.
The REN is useful to determine the quantity of devices you may connect to your telephone and still have those devices
ring when your telephone number is called. In most, but not all, areas, the sum of the RENs of all devices connected to one
line should not exceed five (5.0). To be certain of the number of devices you may connect to your line, as determined by the
REN, you should contact your local telephone company to determine the maximum REN for you calling area.
If your telephone equipment causes harm to the telephone network the telephone company may discontinue your service
temporarily. If possible, they will notify you in advance. But if advance notice isn't practical, you will be notified as soon as
possible. You will be informed of your right to file a complaint with the FCC.
Your telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the
proper functioning of your equipment. If they do, you will be notified in advance to give you an opportunity to maintain
uninterrupted telephone service.
If you experience trouble with this telephone equipment, please contact the manufacture's
information
on obtaining service
authorized service agency for
or repair. The telephone company may ask that you disconnect this equipment from the
network until the problem has been corrected or unit you are sure that the equipment is not malfunctioning.
WARNING
For protection against the risk of electrical shock, always disconnect all cables from the wall outlet before servicing,
modifying, or installing the equipment.
This equipment may not be used on coin service provided by the telephone company nor connected to party lines.
Hearing Aid Compatibility
The telephone with this equipment is hearing aid compatible.
When Programming Emergency Number and/or Making Test Calls to Emergency Numbers:
1. Remain on the line and briefly explain to the dispatcher the reason for the call before hanging up.
2Call only in the off-peak hours, such as early morning or late evenings.
iv

Contents
Introduction
Features
..................................................
1
About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Conventions Used in This Manual.......................2
Where to Get Help.........................................
3
1 Setting Up the PriorityFax
Unpacking the Fax Machine
............................... l-1
Choosing a Place for the Fax Machine.. .....................
1-2
Assembling the Fax Machine.
..............................l-2
Connecting the Handset
...............................l-3
Connecting the Fax Machine to the Telephone Line.. ......
1-3
Installing the Output Tray and Paper Rest.. ..............l-5
Attaching the Quick Reference Sticker ...................
1-9
Plugging in the Fax Machine.. ............................l-10
Inserting the Recording Paper Roll
........................l-10
Reloading paper .................................... 1-13
Running a Copy Test
....................................
1-13
2 Using the PriorityFax
The Control Panels
.......................................2-l
The Top Control Panel.
................................
2-1
The Back Control Panel
................................
2-3
Sending a Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Document sending cautions
...........................
2-6
Automatic Redialing
..................................
2-6
Document Sending Enhancements
...................... 2-7
Sending Documents More Than Five Pages Long.
........ 2-12
Receiving Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13
Automatic Reception
................................. 2-13
Manual Reception
....................................
2-13
Basic Customizing Procedures
............................
2-14
Setting the Date and Time.. ...........................
2-14
Registering Your Number and Name
...................
2-15
One-touch and Speed Dial Faxing
......................
2-18
Erasing Numbers and Names.
.........................
2-25
The Add Paper Message
.................................
2-26
Activity Reports.
........................................
2-27
Automatic Sending and Manual Sending
...................
2-28
Automatic Sending
.................................
2-28
Manual Sending
....................................
2-28
V

PriorityFax 3000 Manual
3 Using the PriorityFax as a Telephone
The Control Panels
....................................... 3-l
The Top Control Panel
.......................,.........3-l
The Back Control Panel
................................
3-4
Adjusting the Handset Volume and Ringer Switches..
....... . 3-4
using standard Dialing
...................................
3-5
using Manual Redialing
..................................
3-6
One-touch Telephone Dialing
..............................
3-6
Registering One-touch Telephone Numbers
.............
. 3-7
Using One-touch Telephone Dialing
.....................
3-9
4 Using the PriorityFax Advanced Features
Fax Back Message
........................................
4-1
Setting the Resolution
..................................... 4-2
Setting the Contrast
.......................................
4-4
Setting the Beeper
........................................ 4-5
Setting the Transmission Verification.
.................
: ..... 4-5
Changing Automatic Redial Settings.
.......................
4-7
Using Broadcasting.
......................................
4-8
Sending to Group 2 Fax Machines..
........................ 4-9
Using the Message Center
................................
4-10
Recording
........................................... 4-11
Playing
.............................................
4-11
Erasing
............................................. 4-12
Activating the Message Center
............................
4-12
Printing Lists
...........................................
4-13
Activity Report Timing
.................................. 4-14
Using the Confidential Mailbox..
........................
. 4-15
Sending a Confidential Document
......................
4-15
Receiving a Confidential Document ....................
4-16
Using Delayed Send
.....................................
4-19
using Password Security
.................................
4-21
Setting the Password
.................................
4-21
Activating the Password..
............................
4-22
Using Polling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-23
setting Called-side Polling
............................
4-24
setting Calling-side Polling.
...........................
4-26
vi

Contents
5 Troubleshooting
Problems and Solutions..
.................................5-l
sending.
.............................................5-l
Document jam
.....................................5-l
Document doesn‘t enter the feeder properly.
..........
5-1
Documents cannot be fed into the fax machine
.......
.5-2
Password security documents cannot be sent..
.......
.5-2
You hear ringing but other machine does not answer.
.
.5-2
The receiving party image quality is poor..
...........
5-2
Documents you sent are received blank.
.............
.5-3
One-touch or speed dial faxing does not work
......... 5-3
Receiving..........................................
..5- 3
Manual reception doesn’t work.
.....................
5-3
Recording paper is jammed........................
.5-3
Received copies are blank.
..........................
5-3
The telephone rings continuously
....................
5-4
Received documents are excessively curled
...........
5-4
Polling reception doesn’t work
......................
5-4
Received document image quality is poor
.............
5-4
copying
.............................................
5-5
Nothing comes out of the paper slot..
................
5-5
No image appears on the paper.. ....................
5-5
Print quality of the copy is poor
....................
.5-5
Telephone
.........................................5-6
One-touch and speed dialing don’t work
............. 5-6
Call reservation does not work
......................
5-6
The telephone does not ring.
........................
5-6
When you press SPKR you hear nothing
..............
5-6
LCD Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
6 Maintenance
Cleaning the Interior of the Fax Machine . . . . . . . . . . . . . . . . . ...6-1
Cleaning the Exterior of the Fax Machine . . . . . . . . . . . . . . . . . . . . 6-2
7 Technical Specifications
Glossary
vii

PriorityFax 3000 Manual
Index
viii

Introduction
Features
The Epson PriorityFax™ 3000 is an advanced desktop facsimile
machine and telephone that combines high speed and quality with
a wide range of features.
In addition to its compact design and ease of operation, this fax
machine offers the following.
High-speed transmission
An automatic document feeder holding up to five pages at a
time
A multi-featured telephone including one-touch and speed
dialing, last number redial, and hold
An LCD/clock display to keep you informed of the machine’s
operation
Memory capacity for storing documents up to 28 pages long
A recorded message for incoming fax callers
An automatic paper cutter
Activity reports that document faxes sent and faxes received
A convenience copier capability
Delayed send, which allows you to send documents when
telephone rates are lower
Programmable password security
Three levels of resolution
-including a 16-shade gray scale for
photos --
to provide superior document transmission quality
Transmission verification to confirm that your document
reached its destination
A confidential mail box.
Introduction-l

PriorityFax 3000 Manuals
About This Manual
Conventions Used
In This Manual
This manual provides step-by-step instructions for setting up and
operating the fax machine.
Chapter 1 contains information on unpacking, setting up,
connecting and testing the fax machine.
Chapter 2 provides basic information on using the fax machine,
including using one-touch and speed dialing.
Chapter 3 explains using the fax machine as a telephone.
Chapter 4 tells how to use all the advanced features of the fax
machine.
If the fax machine does not operate properly or the print quality is
not what you expect, see Chapter 5 for a list of possible problems
and recommended solutions.
Other chapters include information on general maintenance and
technical specifications. There is also a glossary of terms and an
index.
Note
Notes contain important information and useful tips on
the operation of your fax machine.
WARNING
Warnings must be followed carefully to avoid damage to
your fax machine and to ensure that it operates correctly.
Introduction-2

Introduction
Where to Get
Help
Customer service for Epson products is provided by a network of
authorized Epson Customer Care Centers throughout the United
states.
Call the Epson Consumer Information Center at l-800-922-8911 for
the following:
Customer Care Center referrals
Technical support referrals
Information on Epson User Groups.
To locate or purchase accessories or supplies, contact your nearest
Epson dealer or call 1-800-873-7766.

1 Setting Up the PriorityFax
This chapter takes you through the steps of unpacking,
assembling, and testing the fax machine.
Unpacking the Fax
Machine
As you unpack the fax machine, check that you have all the items
shown below and none have been damaged during transportation.
Output tray wire paper holders
Paper rest
Epson PriorityFax 3000 unit
Output tray
Output tray base
Output tray paper guide
Handset curled cord
Telephone handset
Recording paper roll
Telephone line cord
Paper rest wire
After removing the contents, store the packaging materials in case
you ever need to transport your fax machine.
1-1

PriorityFax 3000 Manual
Choosing a Place for
the Fax Machine
Assembling the Fax
Machine
WARNING
Lift the fax machine by its body, never by the telephone
handset or cradle.
When you select a location for your fax machine, keep the
following in mind.:
•
Place the fax machine on a flat, stable surface
•Select a vibration-free area
• Locate the unit near a telephone wall jack and a standard
grounded outlet
WARNING
• Avoid locations that are subject to direct sunlight,
excessive heat, moisture, or dust.
• Avoid using electrical outlets controlled by wall
switches or automatic timers. Disruption Of power can
wipe out information in the unit’s memory.
• Avoid using outlets on the same circuit with large
motors or other appliances that might disturb the
power supply.
• Keep the unit away from potential sources of
interference, such as loudspeakers or the base units of
cordless telephones.
To assemble the fax machine, you need only do the following:
• Connect the handset
• Plug in the line cord
•Install the output tray and paper rest
•Attach the Quick Reference sticker.
1-2

Setting Up the PriorityFax
Connecting the Handset
The first step in assembling the fax machine is attaching the
handset to the unit. Locate the insert opening on the left side of the
telephone cradle and plug in the curled handset cord. Push firmly
to be sure it is locked.
Connecting the Fax
Machine to the
Telephone Line
Installing a single-line
telephone connection
There are two types of connections for installing your fax machine:
single-line and multi-line
A single-line connection is the preferred solution for installing the
fax machine. To hook up to a singleline connection, perform the
following steps.
Plug one end of the telephone line cord (the flat cord) into the back
of the fax machine, as shown below.
1-3

PriorityFax 3000 Manual
Plug the other end into your modular telephone wall jack (USOC
RJ11C). Make sure both ends of the cord click securely into place.
Installing a multi-line
telephone connection
If you have the older 4-prong telephone wall jack, you
must use a modular 4-prong adapter (USOC RJA1X). Plug
the adapter into the wall jack and then plug the telephone
cord into the adapter, as shown in the illustration below.
Most offices have key systems or PBXs. Although in many
cases it is relatively easy to connect the fax machine to a key
system or a PBX, we suggest that you contact the company
that installed your organization’s telephone system and ask
them to connect the fax machine for you.
It is preferable to have a separate line to the fax machine.
This way, you can leave the unit in Automatic Answer mode
24 hours a day and derive full benefit from the fax machine’s
unattended operations capabilities.
If the fax machine is connected to a multi-line system, ask
your installer to connect the fax machine to the last line on
the system. This prevents the fax machine from being
activated each time a telephone call comes into your office.
1-4

Setting Up the PriorityFax
Installing the Output
Tray and Paper Rest
There are two types of paper holders for the PriorityFax: the
output tray for holding documents sent to or copied by you, and
the paper rest for holding documents you have just sent to others.
Installing the output tray
The larger of the two paper holders, the output tray, receives
incoming and copied
documents.
You can position the output tray
at a 90° angle to the fax machine at the front edge of the table you
are using, so that incoming or copied documents fall directly into
the output tray.
Note:
Using the output tray is optional. If you install only the
output tray base, you can collect incoming or copied
documents on the table or other surface you are using for
the fax machine.
To install the output tray base and the output tray, follow these
steps:
Place the output tray base on the table in front of you, with the
tabs on the output tray base pointing away from you. Then insert
the wire output tray paper guide into the holes on either side of
the output tray base so that the bend in the wire paper guide
points toward you, as shown in the following illustration.
1-5

PriorityFax 3000 Manual
Place the fax machine at the edge of the table and locate the two
notches on the front underside of the fax machine.
Holding the output tray base level, press the tabs extending from
the output tray base into the notches on the front of the fax
machine, as shown in the following illustration.
Place the output tray in front of you and insert each of the
two wire paper holders into the holes at the edge of the
output tray, as shown below.
1-6

Setting Up the PriorityFax
To attach the output tray to the output tray base, locate the holes
on either side of the output tray base. Then insert the pegs on
either side of the output tray into these holes, as shown below.
Rear
Front
This tray can be used in a horizontal position instead of
the vertical position shown on the next page. If you plan to
use the tray in the horizontal position, insert the pegs into
the rear slots instead of the front holes. Then push the
output tray as far back as it will go.
1-7