Epson ET-2830 Series User manual

User's Guide
Printing
Copying
Scanning
Maintaining the Printer
Solving Problems
NPD6951-01 EN

Contents
Guide to This Manual
IntroductiontotheManuals...................6
Important Safety Instructions (paper manual). . . . 6
StartHere(papermanual)..................6
User'sGuide(digitalmanual)................6
InformationontheLatestManuals............6
GuidetoWebMovieManuals..................6
SearchingforInformation....................7
PrintingOnlythePagesYouNeed.............. 7
AboutisManual......................... 8
MarksandSymbols.......................8
NotesonScreenshotsandIllustrations.........8
OperatingSystemReferences................9
Trademarks...............................9
Copyright...............................10
Important Instructions
SafetyInstructions.........................12
SafetyInstructionsforInk................. 12
PrinterAdvisoriesandWarnings.............. 12
Advisories and Warnings for Setting Up the
Printer................................13
Advisories and Warnings for Using the Printer. . 13
Advisories and Warnings for Connecting to
theInternet............................14
Advisories and Warnings for Using the
PrinterwithaWirelessConnection...........14
Advisories and Warnings for Transporting or
StoringthePrinter.......................14
NotesontheAdministratorPassword.........14
ProtectingYourPersonalInformation...........15
Part Names and Functions
Front...................................17
Inside..................................17
Rear................................... 18
Guide to the Control Panel
ButtonsandFunctions......................21
CheckingLightsandPrinterStatus.............22
Loading Paper
PaperHandlingPrecautions..................26
ListofPaperType....................... 26
Checking and Changing the Paper Size and
Type Presets Using Web Cong..............27
LoadingPapers........................... 28
LoadingPaperintheRearPaperFeeder....... 28
LoadingVariousPaper......................30
LoadingEnvelopes.......................30
LoadingLongPapers.....................30
Placing Originals
Placing Originals on the Scanner Glass. . . . . . . . . . 32
Printing
PrintingDocuments........................35
PrintingfromaComputer.................35
PrintingDocumentsfromSmartDevices...... 49
PrintingonEnvelopes...................... 52
Printing on Envelopes from a Computer
(Windows)............................ 52
Printing on Envelopes from a Computer
(MacOS)..............................52
PrintingPhotos...........................52
PrintingPhotosfromaComputer............52
PrintingWebPages........................ 53
PrintingWebPagesfromaComputer.........53
PrintingWebPagesfromSmartDevices.......53
PrintingUsingaCloudService................53
Copying
CopyingBasics........................... 56
MakingMultipleCopies.....................56
Scanning
BasicInformationonScanning................58
Whatisa"Scan"?........................58
ScanningUses..........................58
AvailableScanningMethods................58
Recommended File Formats to Suit Your
Purpose...............................59
Recommended Resolutions to Suit Your
Purpose...............................60
ScanningOriginalstoaComputer............. 60
ScanningfromtheControlPanel............ 60
ScanningfromaComputer.................61
2

ScanningOriginalstoaSmartDevice...........62
AdvancedScanning........................62
Scanning Multiple Photos at the Same Time. . . . 62
Maintaining the Printer
CheckingtheInkLevels.....................65
ImprovingPrint,Copy,andScanQuality.........65
CheckingandCleaningthePrintHead........65
RunningPowerCleaning..................67
Preventingnozzleclogging.................68
AligningthePrintHead...................68
CleaningthePaperPathforInkSmears........69
CleaningtheScannerGlass.................69
CleaningthePrinter........................70
CleaningSpilledink........................71
In These Situations
WhenReplacingaComputer.................73
SavingPower.............................73
SavingPower-Windows..................73
SavingPower-MacOS................... 73
Checking the Total Number of Pages Fed
roughthePrinter........................74
DisablingyourWi-FiConnection..............74
InstallingtheApplicationsSeparately...........75
Checking if a genuine Epson printer driver is
installed-Windows......................76
Checking if a genuine Epson printer driver is
installed-MacOS.......................77
Re-SettingtheNetworkConnection............78
Making Settings for Connecting to the
Computer.............................78
Making Settings for Connecting to the Smart
Device................................79
Making Wi-Fi Settings from the Control Panel. . 79
Checking the Printer's Network Connection
Status(NetworkConnectionReport)......... 81
Messages and Solutions on the Network
ConnectionReport...................... 82
Connecting a Smart Device and Printer Directly
(Wi-FiDirect)............................87
AboutWi-FiDirect......................87
Connecting to Devices Using Wi-Fi Direct. . . . . 88
Changing the Wi-Fi Direct (Simple AP)
SettingsSuchastheSSID..................89
Adding or Changing the Printer's Connection. . . . . 90
ToSetUpaPrinteronMultipleComputers.....90
Changing the Connection from Wi-Fi to USB. . . 90
Setting a Static IP Address for the Printer. . . . . . 91
TransportingandStoringthePrinter............93
Solving Problems
CannotPrintorScan.......................98
ProblemSolving.........................98
e Application or Printer Driver do not
WorkProperly..........................99
e Printer Cannot Connect to the Network. . . 102
PaperDoesNotFeedProperly............. 106
Printing, Copying, and Scanning Quality is Poor. . 107
PrintQualityisPoor.....................107
CopyQualityisPoor.................... 117
ScannedImageProblems.................121
Cannot Select Paper Type or Paper Source in
PrinterDriver........................... 124
A genuine Epson printer driver has not been
installed..............................124
CheckingLightsandPrinterStatus............124
PaperGetsJammed.......................126
RemovingJammedPaper.................126
PaperJamErrorIsNotCleared.............129
PreventingPaperJams...................129
ItisTimetoRelltheInk...................130
InkBottleHandlingPrecautions............130
RellingtheInkTanks...................131
It is Time to Replace the Maintenance Box. . . . . . .134
Maintenance Box Handling Precautions. . . . . . 134
ReplacingaMaintenanceBox..............135
CannotOperatethePrinterasExpected........ 138
ePrinterDoesNotTurnOnorO........138
OperationsareSlow.....................139
OperationSoundsAreLoud...............141
e Root Certicate Needs to be Updated. . . . . 141
Cannot Perform Manual 2-sided Printing
(Windows)............................141
e Print Settings Menu is Not Displayed
(MacOS).............................141
CannotSolveProblem.....................142
Cannot Solve Printing or Copying Problems. . . 142
Product Information
PaperInformation........................145
AvailablePaperandCapacities.............145
UnavailablePaperTypes..................147
ConsumableProductsInformation............147
InkBottleCodes....................... 147
3

MaintenanceBoxCode...................148
SowareInformation......................149
Application for Printing from a Computer
(WindowsPrinterDriver).................149
Application for Printing from a Computer
(MacOSPrinterDriver)..................150
Application for Controlling the Scanner
(EpsonScan2).........................150
Application for Conguring Printer
Operations(WebCong).................151
Application for Updating Soware and
Firmware (Epson Soware Updater). . . . . . . . . 152
Product Specications..................... 152
PrinterSpecications....................152
ScannerSpecications................... 153
InterfaceSpecications...................154
NetworkSpecications...................154
SupportedirdPartyServices.............156
Dimensions...........................156
ElectricalSpecications.................. 156
EnvironmentalSpecications..............157
SystemRequirements....................157
RegulatoryInformation....................158
StandardsandApprovals................. 158
RestrictionsonCopying..................158
Where to Get Help
TechnicalSupportWebSite..................161
ContactingEpsonSupport..................161
BeforeContactingEpson................. 161
HelpforUsersinEurope..................161
HelpforUsersinTaiwan..................161
HelpforUsersinAustralia................162
HelpforUsersinNewZealand.............162
HelpforUsersinSingapore............... 163
HelpforUsersinailand................163
HelpforUsersinVietnam................ 164
HelpforUsersinIndonesia................164
HelpforUsersinHongKong.............. 167
HelpforUsersinMalaysia................ 168
HelpforUsersinIndia...................168
HelpforUsersinthePhilippines............168
4

Guide to This Manual
IntroductiontotheManuals...........................................6
GuidetoWebMovieManuals..........................................6
SearchingforInformation.............................................7
PrintingOnlythePagesYouNeed.......................................7
AboutisManual..................................................8
Trademarks....................................................... 9
Copyright........................................................10

Introduction to the Manuals
e following manuals are supplied with your Epson printer. As well as the manuals, see the help included in the
various Epson soware applications.
Important Safety Instructions (paper manual)
Provides you with instructions to ensure the safe use of this printer.
Start Here (paper manual)
Provides you with information on setting up the printer and installing the soware.
User's Guide (digital manual)
is manual. Available as a PDF and Web manual. Provides detailed information and instructions on
using the printer and solving problems.
Information on the Latest Manuals
❏Paper manual
Visit the Epson Europe support website at http://www.epson.eu/support, or the Epson worldwide
support website at http://support.epson.net/.
❏Digital manual
Visit the following website, enter the product name, and then go to Support.
https://epson.sn
Guide to Web Movie Manuals
You can watch Web Movie Manuals to learn how to use the printer. Access the following website. e contents of
the Web Movie Manuals are subject to change without prior notice.
ET-2830 Series: https://support.epson.net/publist/video.php?model=ET-2830_Series
L3550 Series: https://support.epson.net/publist/video.php?model=L3550_Series
Guide to This Manual > Guide to Web Movie Manuals
6

Searching for Information
e PDF manual allows you to search for information you are looking for by keyword, or jump directly to specic
sections using the bookmarks. is section explains how to use a PDF manual that has been opened in Adobe
Acrobat Reader DC on your computer.
Searching by keyword
Click Edit > Advanced Search. Enter the keyword (text) for information you want to nd in the search window,
and then click Search. Hits are displayed as a list. Click one of the displayed hits to jump to that page.
Jumping directly from bookmarks
Click a title to jump to that page. Click + or > to view the lower level titles in that section. To return to the previous
page, perform the following operation on your keyboard.
❏Windows: Hold down Alt. and then press ←.
❏Mac OS: Hold down the command key, and then press ←.
Printing Only the Pages You Need
You can extract and print only the pages you need. Click Print in the File menu, and then specify the pages you
want to print in Pages in Pages to Print.
❏To specify a series of pages, enter a hyphen between the start page and the end page.
Example: 20-25
Guide to This Manual > Printing Only the Pages You Need
7

❏To specify pages that are not in series, divide the pages with commas.
Example: 5, 10, 15
About This Manual
is section explains the meaning of marks and symbols, notes on descriptions, and operating system reference
information used in this manual.
Marks and Symbols
!
Caution:
Instructions that must be followed carefully to avoid bodily injury.
c
Important:
Instructions that must be observed to avoid damage to your equipment.
Note:
Provides complementary and reference information.
Related Information
&Links to related sections.
Provides Web Movie Manuals of the operating instructions. See the related information link.
Notes on Screenshots and Illustrations
❏Screenshots of the printer driver are from Windows 10 or macOS High Sierra (10.13). e content displayed on
the screens varies depending on the model and situation.
❏Illustrations used in this manual are examples only. Although there may be slight dierences depending on the
model, the method of operation is the same.
Guide to This Manual > About This Manual > Notes on Screenshots and Illustrations
8

Operating System References
Windows
In this manual, terms such as "Windows 11", "Windows 10", "Windows 8.1", "Windows 8", "Windows 7", "Windows
Vista", "Windows XP", "Windows Server 2022", "Windows Server 2019", "Windows Server 2016", "Windows Server
2012 R2", "Windows Server 2012", "Windows Server 2008 R2", "Windows Server 2008", "Windows Server 2003 R2",
and "Windows Server 2003" refer to the following operating systems. Additionally, "Windows" is used to refer to all
versions.
❏Microso
®
Windows
®
11 operating system
❏Microso
®
Windows
®
10 operating system
❏Microso
®
Windows
®
8.1 operating system
❏Microso
®
Windows
®
8 operating system
❏Microso
®
Windows
®
7 operating system
❏Microso
®
Windows Vista
®
operating system
❏Microso
®
Windows
®
XP operating system
❏Microso
®
Windows
®
XP Professional x64 Edition operating system
❏Microso
®
Windows Server
®
2022 operating system
❏Microso
®
Windows Server
®
2019 operating system
❏Microso
®
Windows Server
®
2016 operating system
❏Microso
®
Windows Server
®
2012 R2 operating system
❏Microso
®
Windows Server
®
2012 operating system
❏Microso
®
Windows Server
®
2008 R2 operating system
❏Microso
®
Windows Server
®
2008 operating system
❏Microso
®
Windows Server
®
2003 R2 operating system
❏Microso
®
Windows Server
®
2003 operating system
Mac OS
In this manual, "Mac OS" is used to refer to Mac OS X 10.9.5 or later as well as macOS 11 or later.
Trademarks
❏EPSON
®
is a registered trademark, and EPSON EXCEED YOUR VISION or EXCEED YOUR VISION is a
trademark of Seiko Epson Corporation.
❏QR Code is a registered trademark of DENSO WAVE INCORPORATED in Japan and other countries.
❏Microso
®
, Windows
®
, Windows Server
®
, and Windows Vista
®
are registered trademarks of Microso
Corporation.
❏Apple, Mac, macOS, OS X, Bonjour, ColorSync, Safari, AirPrint, iPad, iPhone, and iPod touch are trademarks of
Apple Inc., registered in the U.S. and other countries.
❏Use of the Works with Apple badge means that an accessory has been designed to work specically with the
technology identied in the badge and has been certied by the developer to meet Apple performance
standards.
Guide to This Manual > Trademarks
9

❏Chrome, Google Play, and Android are trademarks of Google LLC.
❏Adobe, Acrobat, and Reader are either registered trademarks or trademarks of Adobe in the United States
and/or other countries.
❏Firefox is a trademark of the Mozilla Foundation in the U.S. and other countries.
❏Mopria
®
and the Mopria
®
Logo are registered and/or unregistered trademarks and service marks of Mopria
Alliance, Inc. in the United States and other countries. Unauthorized use is strictly prohibited.
❏General Notice: Other product names used herein are for identication purposes only and may be trademarks
of their respective owners. Epson disclaims any and all rights in those marks.
Copyright
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of
Seiko Epson Corporation. No patent liability is assumed with respect to the use of the information contained
herein. Neither is any liability assumed for damages resulting from the use of the information herein. e
information contained herein is designed only for use with this Epson product. Epson is not responsible for any
use of this information as applied to other products.
Neither Seiko Epson Corporation nor its aliates shall be liable to the purchaser of this product or third parties for
damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or
abuse of this product or unauthorized modications, repairs, or alterations to this product, or (excluding the U.S.)
failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions.
Seiko Epson Corporation and its aliates shall not be liable for any damages or problems arising from the use of
any options or any consumable products other than those designated as Original Epson Products or Epson
Approved Products by Seiko Epson Corporation.
Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that
occurs from the use of any interface cables other than those designated as Epson Approved Products by Seiko
Epson Corporation.
© 2022 Seiko Epson Corporation
e contents of this manual and the specications of this product are subject to change without notice.
Guide to This Manual > Copyright
10

Important Instructions
SafetyInstructions................................................. 12
PrinterAdvisoriesandWarnings.......................................12
ProtectingYourPersonalInformation................................... 15

Safety Instructions
Read and follow these instructions to ensure safe use of this printer. Make sure you keep this manual for future
reference. Also, be sure to follow all warnings and instructions marked on the printer.
❏Some of the symbols used on your printer are to ensure safety and proper use of the printer. Visit the following
Web site to learn the meaning of the symbols.
http://support.epson.net/symbols/
❏Use only the power cord supplied with the printer and do not use the cord with any other equipment. Use of
other cords with this printer or the use of the supplied power cord with other equipment may result in re or
electric shock.
❏Be sure your AC power cord meets the relevant local safety standard.
❏Never disassemble, modify, or attempt to repair the power cord, plug, printer unit, scanner unit, or options by
yourself, except as specically explained in the printer's manuals.
❏Unplug the printer and refer servicing to qualied service personnel under the following conditions:
e power cord or plug is damaged; liquid has entered the printer; the printer has been dropped or the casing
damaged; the printer does not operate normally or exhibits a distinct change in performance. Do not adjust
controls that are not covered by the operating instructions.
❏Place the printer near a wall outlet where the plug can be easily unplugged.
❏Do not place or store the printer outdoors, near excessive dirt or dust, water, heat sources, or in locations
subject to shocks, vibrations, high temperature or humidity.
❏Take care not to spill liquid on the printer and not to handle the printer with wet hands.
❏Keep the printer at least 22 cm away from cardiac pacemakers. Radio waves from this printer may adversely
aect the operation of cardiac pacemakers.
Safety Instructions for Ink
❏Be careful not to touch any ink when you handle the ink tanks, ink tank caps, and opened ink bottles or ink
bottle caps.
❏If ink gets on your skin, wash the area thoroughly with soap and water.
❏If ink gets into your eyes, ush them immediately with water. If discomfort or vision problems continue aer
a thorough ushing, see a doctor immediately.
❏If ink gets into your mouth, see a doctor right away.
❏Do not disassemble the maintenance box; otherwise ink may get into your eyes or on your skin.
❏Do not shake an ink bottle too vigorously or subject it to strong impacts as this can cause ink to leak.
❏Keep ink bottles and maintenance box out of the reach of children. Do not allow children to drink from the ink
bottles.
Printer Advisories and Warnings
Read and follow these instructions to avoid damaging the printer or your property. Make sure you keep this
manual for future reference.
Important Instructions > Printer Advisories and Warnings
12

Advisories and Warnings for Setting Up the Printer
❏Do not block or cover the vents and openings in the printer.
❏Use only the type of power source indicated on the printer's label.
❏Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch on and o.
❏Avoid electrical outlets controlled by wall switches or automatic timers.
❏Keep the entire computer system away from potential sources of electromagnetic interference, such as
loudspeakers or the base units of cordless telephones.
❏e power-supply cords should be placed to avoid abrasions, cuts, fraying, crimping, and kinking. Do not place
objects on top of the power-supply cords and do not allow the power-supply cords to be stepped on or run over.
Be particularly careful to keep all the power-supply cords straight at the ends.
❏If you use an extension cord with the printer, make sure that the total ampere rating of the devices plugged into
the extension cord does not exceed the cord's ampere rating. Also, make sure that the total ampere rating of all
devices plugged into the wall outlet does not exceed the wall outlet's ampere rating.
❏If you plan to use the printer in Germany, the building installation must be protected by a 10 or 16 amp circuit
breaker to provide adequate short-circuit protection and over-current protection for the printer.
❏When connecting the printer to a computer or other device with a cable, ensure the correct orientation of the
connectors. Each connector has only one correct orientation. Inserting a connector in the wrong orientation
may damage both devices connected by the cable.
❏Place the printer on a at, stable surface that extends beyond the base of the printer in all directions. e printer
will not operate properly if it is tilted at an angle.
❏Allow space above the printer so that you can fully raise the document cover.
❏Leave enough space in front of the printer for the paper to be fully ejected.
❏Avoid places subject to rapid changes in temperature and humidity. Also, keep the printer away from direct
sunlight, strong light, or heat sources.
Advisories and Warnings for Using the Printer
❏Do not insert objects through the slots in the printer.
❏Do not put your hand inside the printer during printing.
❏Do not touch the white at cable and ink tubes inside the printer.
❏Do not use aerosol products that contain ammable gases inside or around the printer. Doing so may cause re.
❏Do not move the print head by hand; otherwise, you may damage the printer.
❏Be careful not to trap your ngers when closing the scanner unit.
❏Do not press too hard on the scanner glass when placing the originals.
❏If any of the ink tanks are not lled up to the lower line, rell the ink soon. Prolonged use of the printer when
the ink level is below the lower line could damage the printer.
❏Always turn the printer o using the
P button. Do not unplug the printer or turn o the power at the outlet
until the
P light stops ashing.
❏If you are not going to use the printer for a long period, be sure to unplug the power cord from the electrical
outlet.
Important Instructions > Printer Advisories and Warnings > Advisories and Warnings for Using the Printer
13

Advisories and Warnings for Connecting to the Internet
Do not connect this product to the Internet directly. Connect it in a network protected by a router or rewall.
Advisories and Warnings for Using the Printer with a Wireless
Connection
❏Radio waves from this printer may negatively aect the operation of medical electronic equipment, causing
them to malfunction. When using this printer inside medical facilities or near medical equipment, follow
directions from the authorized personnel representing the medical facilities, and follow all posted warnings and
directions on the medical equipment.
❏Radio waves from this printer may negatively aect the operation of automatically controlled devices such as
automatic doors or re alarms, and could lead to accidents due to malfunction. When using this printer near
automatically controlled devices, follow all posted warnings and directions on these devices.
Advisories and Warnings for Transporting or Storing the Printer
❏When storing or transporting the printer, avoid tilting it, placing it vertically, or turning it upside down;
otherwise ink may leak.
❏Before transporting the printer, make sure that the print head is in the home (far right) position.
Notes on the Administrator Password
is printer allows you to set an administrator password to prevent unauthorized access or changes to the device
settings and network settings stored in the product when connecting to a network.
Default Value of the Administrator Password
e default value of the administrator password is printed on the label on the product itself, such as the one shown.
e position where the label is attached depends on the product, such as the side where the cover is opened, the
back, or the bottom.
e following illustration is an example of the label attachment position on the side of the printer where the cover
opens.
Important Instructions > Printer Advisories and Warnings > Notes on the Administrator Password
14

If both labels (1) and (2) are attached, the value next to PASSWORD written on the label in (1) is the default value.
In this example, the default value is 03212791.
If only label (2) is attached, the serial number printed on the label in (2) is the default value. In this example, the
default value is X3B8153559.
Changing the Administrator Password
It can be changed from the printer control panel and Web Cong. When changing the password, set it with at least
8 single-byte alphanumerical characters and symbols.
Related Information
&“Running Web Cong on a Web Browser” on page 151
Operations that Require You to Enter the Administrator Password
If you are prompted to enter the administrator password when performing the following operations, enter the
administrator password set on the printer.
❏When updating the rmware of the printer from a computer or smart device
❏When logging on to the advanced settings of Web Cong
❏When setting using an application that can change the printer's settings.
Initializing the Administrator Password
You can return the administrator password to the default settings by initializing the network settings.
Related Information
&“Buttons and Functions” on page 21
&“Where to Get Help” on page 160
Protecting Your Personal Information
If you give the printer to someone else or dispose of it, restore the default network settings by using the printer's
buttons.
Related Information
&“Buttons and Functions” on page 21
Important Instructions > Protecting Your Personal Information
15

Part Names and Functions
Front...........................................................17
Inside...........................................................17
Rear............................................................18

Front
ARear paper feeder Loads paper.
BPaper support Supports loaded paper.
CEdge guide Feeds the paper straight into the printer. Slide to the edges of the paper.
DFeeder guard Prevents foreign substance from entering the printer.
Usually keep this guard closed.
EOutput tray cover Opens automatically when printing starts.
FOutput tray Holds the ejected paper. Pull out manually and push it back in to store.
GStopper Position the stopper to prevent printouts from falling from the output tray.
Inside
Part Names and Functions > Inside
17

ADocument cover Blocks external light while scanning.
BScanner glass Place the originals.
CControl panel Allows you to operate the printer and indicates the printer's status.
AScanner unit Scans placed originals. Open to remove jammed paper. This unit should
usually be kept closed.
BInk tank cap Open to rell the ink tank.
CInk tank cover
DInk reservoir tank (Ink tank) Supplies ink to the print head.
EInk tank unit Contains the ink tanks.
FFront cover Open when removing jammed paper inside the printer.
GScanner unit support Supports the scanner unit when opening it.
HPrint head Ink is ejected from the print head nozzles underneath.
Rear
Part Names and Functions > Rear
18

AMaintenance box cover Remove when replacing the maintenance box. You need a at-head
screwdriver to remove the maintenance box. The maintenance box is a
container that collects a very small amount of surplus ink during cleaning or
printing.
BUSB port Connects a USB cable to connect with a computer.
CAC inlet Connects the power cord.
Part Names and Functions > Rear
19

Guide to the Control Panel
ButtonsandFunctions...............................................21
CheckingLightsandPrinterStatus..................................... 22