Epson ET-2850U User manual

ET-2850U User's Guide

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Contents
ET-2850U User's Guide ............................................................................................................................. 11
Product Basics .......................................................................................................................................... 12
Product Parts Locations ..................................................................................................................... 12
Product Parts - Front ..................................................................................................................... 13
Product Parts - Inside .................................................................................................................... 14
Product Parts - Back...................................................................................................................... 15
Using the Control Panel ..................................................................................................................... 15
Control Panel Buttons and Lights .................................................................................................. 16
The LCD Screen ....................................................................................................................... 17
Status Icon Information ............................................................................................................. 17
Entering Characters on the LCD Screen ....................................................................................... 18
Changing LCD Screen Language.................................................................................................. 18
Viewing Animations ....................................................................................................................... 19
Using Power Saving Settings ............................................................................................................. 19
Changing the Sleep Timer Setting from the Control Panel ............................................................ 19
Changing the Power Off Timer Setting from the Control Panel...................................................... 19
Using the Epson Smart Panel Mobile App.......................................................................................... 20
Voice-activated Printing ..................................................................................................................... 20
Epson Connect Solutions for Smartphones, Tablets, and More ......................................................... 21
Setting Up Epson Connect Services.............................................................................................. 22
Using Epson Email Print ............................................................................................................... 22
Using Epson Remote Print ........................................................................................................... 23
Using Epson Scan to Cloud........................................................................................................... 24
Using AirPrint .................................................................................................................................... 24
Setting Up Printing on a Chromebook ................................................................................................ 25
Android Printing Using the Epson Print Enabler ................................................................................ 25
Using Fire OS Printing ....................................................................................................................... 26
Using Windows 10 Mobile Printing .................................................................................................... 26
Using Epson Print and Scan App with Windows Tablets ................................................................... 27
Using the Mopria Print Service .......................................................................................................... 27

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Wi-Fi Networking ....................................................................................................................................... 29
Network Security Recommendations ................................................................................................. 29
Wi-Fi Infrastructure Mode Setup......................................................................................................... 30
Selecting Wireless Network Settings from the Control Panel ........................................................ 31
Setting Up Wireless Printing from a Smartphone or Tablet ................................................................ 33
Wi-Fi Direct Mode Setup .................................................................................................................... 34
Enabling Wi-Fi Direct (Simple AP) Mode ....................................................................................... 34
Wi-Fi Protected Setup (WPS)............................................................................................................. 36
Using WPS to Connect to a Network ............................................................................................. 37
Printing a Network Status Sheet......................................................................................................... 37
Printing a Network Connection Report ............................................................................................... 38
Network Connection Report Codes and Messages ....................................................................... 39
Changing or Updating Network Connections ..................................................................................... 44
Accessing the Web Config Utility................................................................................................... 44
Changing a USB Connection to a Wi-Fi Connection...................................................................... 45
Connecting to a New Wi-Fi Router ................................................................................................ 45
Loading Paper ........................................................................................................................................... 47
Loading Paper in the Rear Paper Feeder........................................................................................... 47
Paper Loading Capacity..................................................................................................................... 52
Double-sided Printing Capacity.......................................................................................................... 53
Borderless Paper Type Compatibility ................................................................................................. 55
Compatible Epson Papers.................................................................................................................. 56
Selecting the Paper Settings - Control Panel ..................................................................................... 58
Paper or Media Type Settings - Control Panel .............................................................................. 59
Paper or Media Type Settings - Printing Software.............................................................................. 59
Selecting the Default Paper Source Settings...................................................................................... 60
Paper Source Settings Options ..................................................................................................... 61
Placing Originals on the Product ............................................................................................................. 62
Placing Originals on the Scanner Glass ............................................................................................. 62
Copying ...................................................................................................................................................... 64
Copying Documents or Photos........................................................................................................... 64
Copying Options................................................................................................................................. 66

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Printing from a Computer ......................................................................................................................... 68
Printing with Windows ........................................................................................................................ 68
Selecting Basic Print Settings - Windows ...................................................................................... 69
Print Quality Options - Windows ............................................................................................... 71
Multi-Page Printing Options - Windows..................................................................................... 71
Selecting Double-sided Printing Settings - Windows ..................................................................... 72
Double-sided Printing Options - Windows................................................................................. 75
Print Density Adjustments - Windows ....................................................................................... 75
Selecting Additional Layout and Print Options - Windows ............................................................. 76
Custom Color Correction Options - Windows............................................................................ 78
Image Options and Additional Settings - Windows.................................................................... 79
Header/Footer Settings - Windows ........................................................................................... 80
Selecting a Printing Preset - Windows........................................................................................... 81
Selecting Extended Settings - Windows ........................................................................................ 82
Extended Settings - Windows ................................................................................................... 84
Printing Your Document or Photo - Windows................................................................................. 86
Checking Print Status - Windows .................................................................................................. 87
Locking Printer Settings - Windows ............................................................................................... 87
Locked Setting Options............................................................................................................. 89
Selecting Default Print Settings - Windows.................................................................................... 91
Changing the Language of the Printer Software Screens ......................................................... 92
Changing Automatic Update Options ............................................................................................ 93
Printing with the Built-in Epson Driver - Windows 10 S....................................................................... 94
Selecting Print Settings - Windows 10 S........................................................................................ 94
Printing on a Mac ............................................................................................................................... 98
Selecting Basic Print Settings - Mac ............................................................................................. 99
Print Quality Options - Mac ..................................................................................................... 102
Print Options - Mac ................................................................................................................. 102
Selecting Page Setup Settings - Mac .......................................................................................... 103
Selecting Print Layout Options - Mac........................................................................................... 104
Selecting Double-sided Printing Settings - Mac........................................................................... 105
Double-sided Printing Options and Adjustments - Mac........................................................... 107
Managing Color - Mac ................................................................................................................. 107

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Color Matching and Color Options - Mac ................................................................................ 108
Selecting Printing Preferences - Mac .......................................................................................... 109
Printing Preferences - Mac...................................................................................................... 110
Printing Your Document or Photo - Mac ...................................................................................... 111
Checking Print Status - Mac.................................................................................................... 112
Printing from a Smartphone or Tablet............................................................................................... 113
Printing with Epson Photo+ .............................................................................................................. 113
Cancelling Printing Using the Product .............................................................................................. 113
Scanning .................................................................................................................................................. 114
Starting a Scan................................................................................................................................. 114
Starting a Scan Using the Product Control Panel ........................................................................ 114
Setting Up a WSD Port (Windows 7/Windows Vista) .............................................................. 116
Changing Default Scan Job Settings ...................................................................................... 117
Starting a Scan Using Epson ScanSmart .................................................................................... 117
Starting a Scan Using the Epson Scan 2 Icon ............................................................................. 118
Starting a Scan from a Scanning Program................................................................................... 121
Starting a Scan from a Smartphone or Tablet.............................................................................. 123
Scanning a Document in Epson ScanSmart..................................................................................... 123
Saving a Scan ............................................................................................................................. 126
Attaching a Scan to Email............................................................................................................ 127
Sending a Scan to a Cloud Service ............................................................................................. 128
Printing a Scan ............................................................................................................................ 129
Selecting Epson ScanSmart Settings............................................................................................... 131
Changing the Epson Product....................................................................................................... 131
Changing the Scan Settings ........................................................................................................ 132
Changing the File Name Settings ................................................................................................ 134
Changing the Save Settings ........................................................................................................ 135
Save Settings.......................................................................................................................... 137
Customizing Action Icons ............................................................................................................ 139
Scanning in Epson Scan 2 ............................................................................................................... 140
Additional Scanning Settings - Main Settings Tab ....................................................................... 143
Additional Scanning Settings - Advanced Settings Tab............................................................... 143
Saving Scanned Documents as a Searchable PDF Using Epson Scan 2 ................................... 145

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Image Format Options................................................................................................................. 146
Scan Resolution Guidelines ........................................................................................................ 147
Refilling Ink .............................................................................................................................................. 149
Ink Safety Precautions ..................................................................................................................... 149
Check Ink Levels .............................................................................................................................. 151
Checking Ink Levels on Your Product.......................................................................................... 152
Checking Ink Levels - Windows................................................................................................... 152
Checking Ink Levels - Mac........................................................................................................... 154
Disabling Special Offers with Windows ....................................................................................... 155
Refilling the Ink Tanks ...................................................................................................................... 156
Adjusting Print Quality............................................................................................................................ 163
Print Head Maintenance................................................................................................................... 163
Print Head Nozzle Check............................................................................................................. 163
Checking the Nozzles Using the Product Control Panel ......................................................... 164
Checking the Nozzles Using a Computer Utility...................................................................... 165
Print Head Cleaning .................................................................................................................... 168
Cleaning the Print Head Using the Product Control Panel ...................................................... 168
Cleaning the Print Head Using a Computer Utility................................................................... 171
Power Cleaning ........................................................................................................................... 174
Power Cleaning Using the Product Control Panel................................................................... 174
Power Cleaning Using a Computer Utility ............................................................................... 175
Print Head Alignment ....................................................................................................................... 177
Aligning the Print Head Using the Product Control Panel ............................................................ 177
Cleaning the Paper Guide ................................................................................................................ 178
Cleaning the Print Head Path ........................................................................................................... 181
Checking the Number of Sheets Fed................................................................................................ 184
Checking the Number of Sheets on the LCD Screen................................................................... 185
Checking the Sheet Counter - Windows ...................................................................................... 185
Checking the Sheet Counter - Mac.............................................................................................. 186
Cleaning and Transporting Your Product ............................................................................................. 188
Cleaning Your Product ..................................................................................................................... 188
Transporting Your Product ............................................................................................................... 189

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Solving Problems .................................................................................................................................... 194
Checking for Software Updates........................................................................................................ 194
Viewing the Help Screen .................................................................................................................. 195
Product Status Messages ................................................................................................................ 195
Message Appears Prompting You to Reset Ink Levels..................................................................... 198
Running a Product Check ................................................................................................................ 198
Resetting Control Panel Defaults ..................................................................................................... 199
Solving Setup Problems ................................................................................................................... 200
Product Does Not Turn On or Off................................................................................................. 200
Noise After Filling the Ink............................................................................................................. 200
Software Installation Problems .................................................................................................... 200
Solving Network Problems ............................................................................................................... 201
Product Cannot Connect to a Wireless Router or Access Point .................................................. 202
Network Software Cannot Find Product on a Network................................................................. 203
Product Does Not Appear in Mac Printer Window ....................................................................... 204
Wireless Network Connection is Unstable on a Mac ................................................................... 205
Cannot Print Over a Network....................................................................................................... 205
Cannot Scan Over a Network ...................................................................................................... 207
Solving Copying Problems ............................................................................................................... 208
Product Makes Noise, But Nothing Copies.................................................................................. 208
Product Makes Noise When It Sits for a While............................................................................. 209
Copies Have Incorrect or Faint Colors......................................................................................... 209
Position, Size, or Margins of Copies are Incorrect ....................................................................... 209
Solving Paper Problems................................................................................................................... 210
Paper Feeding Problems............................................................................................................. 210
Paper Jam Problems Inside the Product ..................................................................................... 211
Paper Jam Problems in the Rear Cover ...................................................................................... 214
Paper Ejection Problems ............................................................................................................. 215
Solving Problems Printing from a Computer..................................................................................... 216
Nothing Prints.............................................................................................................................. 216
Product Icon Does Not Appear in Windows Taskbar ................................................................... 217
Printing is Slow ............................................................................................................................ 218
Solving Page Layout and Content Problems.................................................................................... 220

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Inverted Image............................................................................................................................. 220
Too Many Copies Print ................................................................................................................ 220
Blank Pages Print ........................................................................................................................ 221
Incorrect Margins on Printout....................................................................................................... 221
Border Appears on Borderless Prints .......................................................................................... 222
Incorrect Characters Print............................................................................................................ 223
Incorrect Image Size or Position.................................................................................................. 223
Slanted Printout........................................................................................................................... 224
Solving Print Quality Problems......................................................................................................... 224
White or Dark Lines in Printout .................................................................................................... 225
Blurry or Smeared Printout .......................................................................................................... 226
Faint Printout or Printout Has Gaps ............................................................................................. 228
Grainy Printout............................................................................................................................. 229
Incorrect Colors ........................................................................................................................... 230
Solving Scanning Problems ............................................................................................................. 231
Scanning Software Does Not Operate Correctly ......................................................................... 232
Cannot Start Epson Scan 2 ......................................................................................................... 232
Scanning is Slow ......................................................................................................................... 233
Cannot Send Scans to a Cloud Service....................................................................................... 234
Solving Scanned Image Quality Problems ....................................................................................... 234
Image Consists of a Few Dots Only............................................................................................. 234
Line of Dots Appears in All Scanned Images............................................................................... 235
Straight Lines in an Image Appear Crooked ................................................................................ 235
Scanned Image Quality Problems ............................................................................................... 235
Characters are Not Recognized During Conversion to Editable Text (OCR)............................... 237
Image Colors are Patchy at the Edges ........................................................................................ 238
Ripple Patterns Appear in an Image ............................................................................................ 238
Scanned Image Edges are Cropped ........................................................................................... 238
Resetting the Epson Scan 2 Settings .......................................................................................... 238
Uninstall Your Product Software....................................................................................................... 239
Uninstalling Product Software - Windows.................................................................................... 239
Uninstalling Product Software - Mac............................................................................................ 241
Where to Get Help............................................................................................................................ 241

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Technical Specifications ........................................................................................................................ 243
Windows System Requirements ...................................................................................................... 243
Mac System Requirements .............................................................................................................. 244
Paper Specifications ........................................................................................................................ 245
Printable Area Specifications ........................................................................................................... 246
Scanning Specifications ................................................................................................................... 248
Ink Specifications ............................................................................................................................. 248
Dimension Specifications ................................................................................................................. 249
Electrical Specifications ................................................................................................................... 249
Environmental Specifications ........................................................................................................... 250
Interface Specifications .................................................................................................................... 250
Network Interface Specifications ...................................................................................................... 250
Safety and Approvals Specifications ............................................................................................... 251
Notices ..................................................................................................................................................... 253
Important Safety Instructions............................................................................................................ 253
General Product Safety Instructions ............................................................................................ 253
Wireless Connection Safety Instructions ..................................................................................... 255
LCD Screen Safety Instructions................................................................................................... 255
FCC Compliance Statement............................................................................................................. 256
Binding Arbitration and Class Waiver ............................................................................................... 257
Trademarks...................................................................................................................................... 260
Copyright Notice............................................................................................................................... 260
libTIFF Software Acknowledgment.............................................................................................. 261
A Note Concerning Responsible Use of Copyrighted Materials................................................... 262
Default Delay Times for Power Management for Epson Products ............................................... 262
Copyright Attribution.................................................................................................................... 262

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ET-2850U User's Guide
Welcome to the ET-2850U User's Guide.
For a printable PDF copy of this guide, click here.

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Product Basics
See these sections to learn about the basic features of your product.
Product Parts Locations
Using the Control Panel
Using Power Saving Settings
Using the Epson Smart Panel Mobile App
Voice-activated Printing
Epson Connect Solutions for Smartphones, Tablets, and More
Using AirPrint
Setting Up Printing on a Chromebook
Android Printing Using the Epson Print Enabler
Using Fire OS Printing
Using Windows 10 Mobile Printing
Using Epson Print and Scan App with Windows Tablets
Using the Mopria Print Service
Product Parts Locations
See these sections to identify the parts on your product.
Product Parts - Front
Product Parts - Inside
Product Parts - Back
Parent topic: Product Basics

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Product Parts - Front
1 Rear paper feeder
2 Paper support
3 Feeder guard
4 Edge guides
5 Output tray
Parent topic: Product Parts Locations

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Product Parts - Inside
1 Document cover
2 Scanner glass
3 Scanner unit
4 Control panel

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1 Ink tank cover
2 Ink tanks
3 Ink tank unit
4 Print head
Parent topic: Product Parts Locations
Product Parts - Back
1 Rear cover (duplexer)
2 AC inlet
3USB port
Parent topic: Product Parts Locations
Using the Control Panel
See these sections to learn about the control panel and select control panel settings.
Control Panel Buttons and Lights
Entering Characters on the LCD Screen
Changing LCD Screen Language
Viewing Animations
Parent topic: Product Basics

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Control Panel Buttons and Lights
1power button and light
2home button
3 LCD screen
4help button
5stop button
6 back button
7 Arrow buttons and OK button
8 reset button
9 start button
The LCD Screen
Status Icon Information
Parent topic: Using the Control Panel

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The LCD Screen
1 Displays the network connection status
2 Press an arrow button to scroll left or right
3 Menu options
4 Displays available button actions
Parent topic: Control Panel Buttons and Lights
Status Icon Information
Your product displays status icons on the LCD screen for certain product status conditions.
Icons Description
The product is not connected to a wireless network.
The product is searching for an SSID or experiencing a wireless network connection issue.
The product is connected to a wireless network. The number of bars indicates the
connection's signal strength.
Wi-Fi Direct is not enabled.
Wi-Fi Direct is enabled.
Parent topic: Control Panel Buttons and Lights

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Entering Characters on the LCD Screen
Follow these guidelines to enter characters for passwords and other settings.
• To scroll through the characters, press the arrow buttons.
• To make a selection, press the OK button.
• To change the character case or type, select A1# or press the reset button.
• To move the cursor to the left or right, select or .
• To add a space, select .
• To delete the previous character, select .
Parent topic: Using the Control Panel
Changing LCD Screen Language
You can change the language used on the LCD screen.
1. Press the home button, if necessary.
2. Select Settings >Printer Setup >Language.
3. Select a language and press the OK button.
4. Press the home button to exit.
Parent topic: Using the Control Panel

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Viewing Animations
You can view animations on the LCD screen to help guide you with a procedure or to troubleshoot a
problem.
1. Press the help button.
2. Select Troubleshooting if you are experiencing a problem or How To to view instructions on
common procedures.
3. Select a topic from the list of available topics and follow the on-screen instructions.
Parent topic: Using the Control Panel
Using Power Saving Settings
Your product enters sleep mode automatically and turns off the LCD screen if it is not used for a period
of time. You can make the time period shorter and select other options to save energy and resources.
Changing the Sleep Timer Setting from the Control Panel
Changing the Power Off Timer Setting from the Control Panel
Parent topic: Product Basics
Changing the Sleep Timer Setting from the Control Panel
You can use the product's control panel to change the time period before the product enters sleep mode.
1. Press the home button, if necessary.
2. Select Settings >Printer Setup >Sleep Timer.
3. Press the left or right arrow button to move the cursor and press the up or down arrow button to
adjust the number of minutes of inactivity before the product enters sleep mode. Then press the OK
button.
4. Press the home button to exit.
Parent topic: Using Power Saving Settings
Changing the Power Off Timer Setting from the Control Panel
You can use the product's control panel to change the time period before the printer turns off
automatically.
1. Press the home button, if necessary.
2. Select Settings >Printer Setup >Power Off Timer.

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3. Select the length of time after which you want the product to automatically turn off when it is not in
use. Then press the OK button.
4. Press the home button to exit.
Parent topic: Using Power Saving Settings
Using the Epson Smart Panel Mobile App
Use this free Apple and Android app to set up your Epson product and then print, copy, or scan with your
networked Epson product. Epson Smart Panel also lets you check ink levels and product status.
1. Visit epson.com/connect (U.S.) or epson.ca/connect (Canada) to learn more about Epson Smart
Panel and check the compatibility of your mobile device.
2. Download Epson Smart Panel from the Apple App Store or Google Play.
3. Connect your mobile device to the wireless network that you want to connect your product to or to
the same wireless network as your product (if your product is already set up).
4. Do one of the following:
• If you haven't set up your product, open Epson Smart Panel and follow the instructions to set up
your product.
• If your product is already set up, open Epson Smart Panel and select your Epson product, if
necessary.
Now you are ready to print, copy, or scan with your mobile device and your Epson product.
Parent topic: Product Basics
Related topics
Wi-Fi Networking
Voice-activated Printing
Take advantage of voice-activated, hands-free printing from your Epson product with Alexa, Siri, and
Google Assistant. Depending on which voice assistant you use, you can ask your product to print
photos, calendars, recipes, photo props, and more. Click here for more information.
1. Connect your product to your network. See the link below.
2. Set up your product's email address for use with Epson Connect. See the link below to activate it
from the product control panel.
3. Click here for instructions on how to set up your product and voice assistant to use the voice-
activated printing feature.