Epson TM-T100 Use and care manual

Technical Reference Guide
Describes features of the product.
Describes advanced usage methods for the product.
Describes precautions for replacement.
Describes how to handle the product.
Describes setup and installation of the product and
peripherals.
Describes how to control the printer and necessary
information when you develop applications.
Describes general specications and character code tables.
M00121904
Rev. E
Product Overview
Setup
Application Development Information
Handling
Appendix
Advanced Usage
Replacement of the TM-T82

Cautions
•No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by
any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written
permission of Seiko Epson Corporation.
•The contents of this document are subject to change without notice. Please contact us for the latest
information.
•While every precaution has been taken in the preparation of this document, Seiko Epson Corporation
assumes no responsibility for errors or omissions.
•Neither is any liability assumed for damages resulting from the use of the information contained herein.
•Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third
parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of:
accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this
product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation's operating and
maintenance instructions.
•Seiko Epson Corporation shall not be liable against any damages or problems arising from the use of any
options or any consumable products other than those designated as Original Epson Products or Epson
Approved Products by Seiko Epson Corporation.
Trademarks
Microsoft and Windows are registered trademarks of Microsoft Corporation in the United States and/or other
countries.
IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.
Android™ is a trademark of Google LLC.
All other trademarks are the property of their respective owners and used for identification purpose only.
ESC/POS Command System
EPSON ESC/POS is a proprietary POS printer command system that includes patented or patent-pending
commands. ESC/POS is compatible with most EPSON POS printers and displays. ESC/POS is designed to
reduce the processing load on the host computer in POS environments. It comprises a set of highly functional
and efficient commands and also offers the flexibility to easily make future upgrades.
©Seiko Epson Corporation 2019–2023

3
For Safety
Key to Symbols
The symbols in this manual are identified by their level of importance, as defined below. Read the following
carefully before handling the product.
Warnings
WARNING
You must follow warnings carefully to avoid serious bodily injury.
CAUTION
Provides information that must be observed to prevent damage to the equipment or loss of data.
•Possibility of sustaining physical injuries.
•Possibility of causing physical damage.
•Possibility of causing information loss.
Provides information that must be observed to avoid damage to your equipment or a malfunction.
Provides important information and useful tips.
WARNING
•To avoid risk of electric shock, do not set up this product or handle cables during a
thunderstorm
•Never insert or disconnect the power plug with wet hands.
Doing so may result in severe shock.
•Handle the power cable with care.
Improper handling may lead to fire or electric shock.
∗Do not modify or attempt to repair the cable.
∗Do not place any heavy object on top of the cable.
∗Avoid excessive bending, twisting, and pulling.
∗Do not place the cable near heating equipment.
∗Check that the plug is clean before plugging it in.
∗Be sure to push the plug all the way in.
•Be sure to use the specified power source.
Connection to an improper power source may cause fire or shock.
•Do not place multiple loads on the power outlet.
Overloading the outlet may lead to fire. Plug the power cord directly into the household power
outlet (100-240 VAC).
•Shut down your equipment immediately if it produces smoke, a strange odor, or unusual noise.
Continued use may lead to fire. Immediately unplug the equipment and contact qualified
service personnel.
•Never attempt to repair this product yourself.
Improper repair work can be dangerous.
•Never disassemble or modify this product.
Tampering with this product may result in injury or fire.
•Do not allow foreign matter to fall into the equipment.
Penetration by foreign objects may lead to fire.

4
Cautions
Caution Labels
The caution labels on the product indicate the following precautions.
CAUTION:
Do not touch the thermal head and the frame on its side during or immediately after use. After printing, the thermal head
and its surroundings can be very hot.
Restriction of Use
When this product is used for applications requiring high reliability/safety, such as transportation devices
related to aviation, rail, marine, automotive, etc.; disaster prevention devices; various safety devices, etc.; or
functional/precision devices, etc., you should use this product only after giving consideration to including fail-
safes and redundancies into your design to maintain safety and total system reliability.
Because this product was not intended for use in applications requiring extremely high reliability/safety, such as
aerospace equipment, main communication equipment, nuclear power control equipment, or medical
equipment related to direct medical care, etc., please make your own judgment on this product's suitability after
a full evaluation.
WARNING
•If water or other liquid spills into this equipment, do not continue to use it.
Continued use may lead to fire. Unplug the power cord immediately and contact qualified
service personnel.
•Do not use aerosol sprayers containing flammable gas inside or around this product.
Doing so may cause fire.
CAUTION
•Do not connect cables in ways other than those mentioned in this manual.
Different connections may cause equipment damage or fire.
•Be sure to set this equipment on a firm, stable, horizontal surface.
The product may break or cause injury if it falls.
•Do not use this product in locations subject to high humidity or dust levels.
Excessive humidity and dust may cause equipment damage or fire.
•Do not place heavy objects on top of this product. Never stand or lean on this product.
Equipment may fall or collapse, causing breakage and possible injury.
•Take care not to push your hand or finger against the manual cutter. Doing so may injure your
hand or finger.
∗When you remove printed paper
∗When you perform other operations such as loading/replacing roll paper
•Do not open the roll paper cover without taking the necessary precautions, as this can result in
injury from the autocutter fixed blade.
•To ensure safety, unplug this product before leaving it unused for an extended period.

5
About this Manual
Aim of the Manual
This manual provides developers/engineers with all the necessary information for design, development and
installation of a POS system, and also design and development of a printer application.
Manual Content
The manual is made up of the following sections:
Chapter 1 Product Overview
Chapter 2 Setup
Chapter 3 Advanced Usage
Chapter 4 Application Development Information
Chapter 5 Handling
Chapter 6 Replacement of the TM-T82
Appendix
Product Specifications
Specifications of Interfaces and Connectors
Character Code Tables

6
Contents
■For Safety.................................................................................................................................3
Key to Symbols.................................................................................................................................................................. 3
Warnings ............................................................................................................................................................................. 3
Cautions............................................................................................................................................................................... 4
■Caution Labels ........................................................................................................................4
■Restriction of Use ...................................................................................................................4
■About this Manual .................................................................................................................5
Aim of the Manual ........................................................................................................................................................... 5
Manual Content................................................................................................................................................................ 5
■Contents...................................................................................................................................6
Product Overview ............................................................................................ 9
■Features ...................................................................................................................................9
■Product Configurations ..................................................................................................... 10
Models................................................................................................................................................................................10
Accessories .......................................................................................................................................................................10
■Part Names and Functions ................................................................................................ 11
LED Lights .........................................................................................................................................................................12
Connectors .......................................................................................................................................................................13
■Status and Errors ................................................................................................................. 14
Online and Offline..........................................................................................................................................................14
Automatically Recoverable Errors ............................................................................................................................14
Recoverable Errors .........................................................................................................................................................15
Unrecoverable Errors ....................................................................................................................................................15
Status Display ..................................................................................................................................................................16
■NV Memory .......................................................................................................................... 17
NV Graphics Memory....................................................................................................................................................17
User NV Memory ............................................................................................................................................................17
Memory Switches (Customized Value)...................................................................................................................17
R/E (Receipt Enhancement)........................................................................................................................................17
User-defined Page .........................................................................................................................................................18
Maintenance Counter...................................................................................................................................................18
Setup ............................................................................................................... 19
■Flow of Setup ....................................................................................................................... 19
■Installing the Printer........................................................................................................... 20
■Connecting the Printer to the Host ................................................................................. 20
USB Interface ...................................................................................................................................................................20

7
Serial Interface ................................................................................................................................................................21
Ethernet Interface ..........................................................................................................................................................21
■Connecting the AC cable ................................................................................................... 22
Connecting Procedure .................................................................................................................................................22
■Connecting the Cash Drawer ............................................................................................ 23
Cash Drawer Requirements........................................................................................................................................23
Connecting the Drawer Kick Cable..........................................................................................................................24
■Connecting the Optional External Buzzer...................................................................... 25
Connecting Procedure .................................................................................................................................................25
Advanced Usage ............................................................................................ 26
■Software Settings................................................................................................................ 26
Feature ...............................................................................................................................................................................27
■Setting/Checking Modes ................................................................................................... 34
Self-test Mode .................................................................................................................................................................36
NV Graphics Information Print Mode......................................................................................................................36
Receipt Enhancement Information Print Mode ..................................................................................................37
Software Setting Mode ................................................................................................................................................37
Restore Default Values Mode.....................................................................................................................................39
Interface Setup Mode (Ethernet model only)......................................................................................................40
Hexadecimal Dumping Mode ...................................................................................................................................40
■Printing a Status Sheet....................................................................................................... 42
■Resetting the Interface Settings ...................................................................................... 43
Application Development Information....................................................... 44
■Controlling the Printer ....................................................................................................... 44
ESC/POS.............................................................................................................................................................................44
■Controlling the Cash Drawer............................................................................................. 45
■Controlling the Optional External Buzzer ...................................................................... 46
■Software................................................................................................................................ 47
Development Kits ..........................................................................................................................................................47
Drivers ................................................................................................................................................................................48
Utilities ...............................................................................................................................................................................49
Download .........................................................................................................................................................................49
■Notes on Printing Barcodes and Two-dimensional Symbols...................................... 50
Handling ......................................................................................................... 51
■Installing and Replacing Roll Paper................................................................................. 51

8
■Removing Jammed Paper ................................................................................................. 53
When the Roll Paper Cover Cannot be Opened..................................................................................................53
■Cleaning the Printer............................................................................................................54
Cleaning the Printer Case............................................................................................................................................54
Cleaning the Thermal Head/Platen Roller.............................................................................................................54
■Preparing for Transport ..................................................................................................... 55
Replacement of the TM-T82.......................................................................... 56
■Compatibility ....................................................................................................................... 56
Printing ..............................................................................................................................................................................56
Print Speed .......................................................................................................................................................................56
Cutting Method ..............................................................................................................................................................56
Logo Registration...........................................................................................................................................................56
Driver Compatibility......................................................................................................................................................56
USB Low Power Consumption Mode......................................................................................................................56
Paper Width......................................................................................................................................................................57
IP Address Setting..........................................................................................................................................................57
If Connecting as a Peripheral Device of the TM-i/DT Printer ..........................................................................57
Overall Dimensions .......................................................................................................................................................58
Appendix......................................................................................................... 59
■Product Specifications ....................................................................................................... 59
Printing Specifications .................................................................................................................................................61
Character Specifications..............................................................................................................................................62
Paper Specifications ......................................................................................................................................................63
Printable Area..................................................................................................................................................................64
Printing and Cutting Positions ..................................................................................................................................64
Electrical Characteristics..............................................................................................................................................65
Environmental Conditions..........................................................................................................................................66
External Dimensions and Mass .................................................................................................................................67
■Specifications of Interfaces and Connectors ................................................................. 68
USB Interface ...................................................................................................................................................................68
RS-232 Serial Interface .................................................................................................................................................69
Ethernet Interface ..........................................................................................................................................................72
■Character Code Tables........................................................................................................ 74

9
Chapter 1 Product Overview
Product Overview
This chapter describes features of the product.
Features
Printing
High speed receipt printing is possible (200 mm/s maximum).
Handling
Easy drop-in paper loading
Software
•Command protocol is based on the ESC/POS Proprietary Command System.
•Windows printer drivers, OPOS ADK, and OPOS ADK for .NET are available.
•Printing of various types of bar codes, GS1-DataBar, and two-dimensional symbols (PDF417, QR code,
MaxiCode, Composite Symbology) is supported.
•A maintenance counter function is supported.
•Multiple languages are supported for code pages, Windows drivers, and utility software.
Interface
The interface is selectable when purchasing the product.
Environment
Paper reduction function is available.
Others
Optional external buzzer is available.

10
Chapter 1 Product Overview
Product Configurations
Models
•Serial (RS-232C)/USB interface model
•Ethernet interface model
Accessories
Included
•Roll paper (for operation check)
•Interface cable (Serial/USB model only)
•AC cable
•User's Guide
Options
•Affixing tape for fixing the printer (Model: DF-10)
•External buzzer (Model: OT-BZ20)

11
Chapter 1 Product Overview
Part Names and Functions
1 Roll paper cover Open this cover to install/replace the roll paper.
2 Cover open lever Use this button to open the roll paper cover.
3 LED lights For details on the LED lights, see "LED Lights" on page 12.
4 Feed button Press this button to feed the roll paper by one line. Hold down this button to feed the
roll paper continuously.
5 Power button Press this button to turn the printer on or off.
6 Status sheet button
(Ethernet interface model
only)
Press this button to print the interface status sheet, or to reset the interface settings.
When turning off the printer without using the power button, it is recommended to send a
power-off command to the printer. If you use the power-off sequence, the latest maintenance
counter values are saved. (Maintenance counter values are usually saved every two minutes.)
For information about ESC/POS commands, see the ESC/POS Command Reference.
56
3
2
1
4

12
Chapter 1 Product Overview
LED Lights
1 PowerLED •On when the power supply is on.
•Off when the power supply is off.
2 Error LED Lights or flashes when the printer is offline. (For information about the lighting and
flashing patterns, see "Status and Errors" on page 14.)
•Lights after the power is turned on or after a reset (offline). Automatically goes out
after a while to indicate that the printer is ready.
•Lights when the end of the roll paper is detected, and when printing has stopped
(offline). If this happens, replace the roll paper.
•Off when the printer is in standard mode (online).
3 Paper LED •Lights when there is no more roll paper.
•Off when there is a sufficient amount of roll paper remaining.
•Flashes when a self-test is in progress or when macro execution standby state.
12 3

13
Chapter 1 Product Overview
Connectors
All connectors are located on the lower rear of the printer.
Available interface may vary depending on the model.
1 USB connector Connects the USB cable for connecting to a computer.
2 Serial interface Connects the serial cable for connecting to a computer.
3 Ethernet connector Connects the 10BASE-T/100BASE-TX Ethernet cable.
4 Drawer kick connector Connects the cash drawer or the optional external buzzer.
"Connecting the Cash Drawer" on page 23
"Connecting the Optional External Buzzer" on page 25
5 Power supply connector Connects the AC cable.
45
1
3
2

14
Chapter 1 Product Overview
Status and Errors
The LEDs light or flash to indicate the printer status.
Online and Offline
Online
The printer is online and ready for normal printing unless there is a reason to go offline.
Offline
The printer automatically goes offline under the following conditions:
•While the printer power is turning on/off
•While a self-test is running
•While roll paper is fed using the Feed button
•When the printer stops printing due to a paper end (when the paper out detector detected the paper out)
•During an operation standby state
•When an error has occurred (See "Status and Errors" on page 14)
•While the roll paper cover is open
Automatically Recoverable Errors
The printer cannot print when automatically recoverable errors occur. They can be recovered easily, as
described below.
The printer cannot print while an error is left unsolved.
Error Error description Error LED status Condition for Recovery
Roll paper cover
open error
The roll paper cover was opened
during printing
ON Recovers automatically when the
roll paper cover is closed
Head temperature error A high temperature outside the
thermal head drive operating
range was detected
ON Recovers automatically when the
thermal head cools.

15
Chapter 1 Product Overview
Recoverable Errors
The printer cannot print when a recoverable error occurs. It can be recovered easily by turning the power on
again or sending an error recovery command from the driver after eliminating the cause of the error.
Unrecoverable Errors
The printer cannot print when an unrecoverable error occurs. If the error persists after turning the printer off
and then on again, the printer may be defective. Contact qualified service personnel.
Error Error description Error LED status Condition for Recovery
Autocutter
error
Autocutter does not work
correctly
ON Recovers from the error when
the jammed paper or foreign
matter is removed, and the roll
paper cover is closed.
The error recovery command is valid only if a recoverable error (excluding automatically
recoverable errors) occurs.
Use the TM-T100 Utility to change the condition for recovery. For details, see the TM-T100 Utility
User's Manual.
CAUTION
Turn off the power immediately when an unrecoverable error occurs.
Error Error description Error LED flash code
R/W error in memory After R/W checking, the printer does not work
correctly.
High voltage error The power supply voltage is extremely high.
Low voltage error The power supply voltage is extremely low.
CPU execution error The CPU is executing an incorrect address.
Internal circuit
connection error
Internal circuits are not connected correctly.
LED OFF
LED ON
Approx. 320 ms

16
Chapter 1 Product Overview
Status Display
-: Changes depending on whether or not paper is detected.
*: The error LED flashing patterns are as follows.
Power LED Error LED Paper LED
Online ON OFF OFF
Initializing after power-on ON ON -
Running a self-test ON OFF -
Waiting to continue self-test ON OFF Flashing
Feeding using the Feed button ON OFF -
Waiting to execute a macro ON OFF Flashing
Roll paper cover open while the printer is
not printing
ON ON -
No paper ON ON ON
While updating firmware (Main) ON Flashing Flashing
While updating firmware (Boot) ON ON ON
Power off standing by ON OFF Flashing
The network link is down ON Flashing* -
Waiting to print status sheet ON ON Flashing
LED OFF
LED ON
Approx. 640 ms
Approx. 5,120 ms

17
Chapter 1 Product Overview
NV Memory
The printer is equipped with the NV memory (Nonvolatile Memory) to store data even after the printer power
is turned off. NV memory contains the following memory areas for the user:
•NV graphics memory
•User NV memory
•Memory switches
•R/E (Receipt Enhancement)
•User-defined page
•Maintenance counter
NV Graphics Memory
Graphics, such as shop logos to be printed on receipts, can be stored. Even with a serial interface model whose
transmission speed is low, high speed graphics printing is possible.
TM-T100 Utility or ESC/POS commands can be used for the graphic registration.
TM-T100 Utility or NV Graphics Information Print Mode can be used for the confirmation.
User NV Memory
You can store and read text data for multiple purposes, such as for storing a note including customizing or
maintenance information of the printer.
Memory Switches (Customized Value)
You can configure various settings of the printer. For more information, see "Software Settings" on page 26.
R/E (Receipt Enhancement)
Registered graphics in the NV Graphics Memory can be printed automatically, as a top logo before receipt
printing or as a bottom logo before cutting paper.
TM-T100 Utility or ESC/POS commands can be used for the settings.
TM-T100 Utility or Receipt Enhancement Information Print Mode can be used for the confirmation.
CAUTION
As a guide, NV memory rewriting should be 10 times or less a day when you program applications.

18
Chapter 1 Product Overview
User-defined Page
You can store character data in the user-defined page (character code table: page 255) so that you can also print
characters not resident in the printer.
Maintenance Counter
With this function, printer information, such as the number of lines printed, the number of autocuts, and
printer operation time after the printer starts working, is automatically stored in NV memory. You can use the
counter information for periodical checks or part replacement.
•You can also check the print head running length and number of times of auto-cutting with the
self-test (see "Self-test Mode" on page 36).
•The maintenance counter value is normally saved in the NV memory every 2 minutes (maximum
of 4 minutes). However, it is not automatically saved when the product is in the power-saving
mode or when the power is turned off without using the power switch.

19
Chapter 2 Setup
Setup
This chapter describes setup and installation of the product and peripherals.
Flow of Setup
This chapter consists of the following sections along with the setup flow of the product and peripherals.
2. Connecting the Printer to the Host (page 20)
5. Connecting the Optional External Buzzer (page 25)
3. Connecting the AC cable (page 22)
1. Installing the Printer (page 20)
4. Connecting the Cash Drawer (page 23)

20
Chapter 2 Setup
Installing the Printer
Observe the following precautions when installing the printer.
•The printer must be installed horizontally.
•Do not place the printer in a dusty location.
•Do not knock or strike the printer. This may cause defective print.
•Do not catch cables or place foreign matter under the printer.
•Take measures to prevent the printer from moving by vibration during paper cutting and when using a
drawer. Affixing tape (Model: DF-10) is provided as an option.
Connecting the Printer to the Host
USB Interface
When using USB cable to connect with host device, connect the USB cable to the printer, and after starting the
host device, turn the printer on.
When connecting the USB cable to the printer, fix the cable with the wire saddle to prevent it from being
disconnected.
•Be sure to install the driver before connecting the printer to the host computer.
•The printer uses a modular connector specifically designed for the cash drawer. Do not connect
the connector to an ordinary telephone line.
Do not place any weight or stress on the cable when using. Doing so could damage the cable and
connectors.
Wire saddle
USB cable