Epson DS-360W User manual

User's Guide
NPD5554-03 EN

Copyright
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of
Seiko Epson Corporation. No patent liability is assumed with respect to the use of the information contained
herein. Neither is any liability assumed for damages resulting from the use of the information herein. e
information contained herein is designed only for use with this Epson product. Epson is not responsible for any
use of this information as applied to other products.
Neither Seiko Epson Corporation nor its aliates shall be liable to the purchaser of this product or third parties for
damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or
abuse of this product or unauthorized modications, repairs, or alterations to this product, or (excluding the U.S.)
failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions.
Seiko Epson Corporation and its aliates shall not be liable for any damages or problems arising from the use of
any options or any consumable products other than those designated as Original Epson Products or Epson
Approved Products by Seiko Epson Corporation.
Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that
occurs from the use of any interface cables other than those designated as Epson Approved Products by Seiko
Epson Corporation.
© 2016 Seiko Epson Corporation. All rights reserved.
e contents of this manual and the specications of this product are subject to change without notice.
User's Guide
Copyright
2

Trademarks
❏EPSON
®
is a registered trademark, and EPSON EXCEED YOUR VISION or EXCEED YOUR VISION is a
trademark of the Seiko Epson Corporation.
❏Microso
®
, Windows
®
, Windows Server
®
, and Windows Vista
®
are either registered trademarks or trademarks
of Microso Corporation in the United States and/or other countries.
❏Apple
®
, Mac OS
®
, and OS X
®
are trademarks of Apple Inc., registered in the U.S. and other countries.
❏Adobe
®
, Adobe Reader
®
, and Acrobat
®
are registered trademarks of Adobe Systems Incorporated.
❏Intel
®
is a registered trademark of Intel Corporation.
❏Wi - F i
®
, Wi-Fi Alliance
®
, and Wi-Fi Protected Access
®
(WPA) are registered trademarks of the Wi-Fi Alliance.
Wi - Fi P ro t e c te d S e t up
™
, and WPA2
™
are trademarks of the Wi-Fi Alliance.
❏e SuperSpeed USB Trident Logo is a registered trademark of USB Implementers Forum, Inc.
❏Epson Scan 2 Soware is based in part on the work of the Independent JPEG Group.
❏libti
Copyright © 1988-1997 Sam Leer
Copyright © 1991-1997 Silicon Graphics, Inc.
Permission to use, copy, modify, distribute, and sell this soware and its documentation for any purpose is
hereby granted without fee, provided that (i) the above copyright notices and this permission notice appear in
all copies of the soware and related documentation, and (ii) the names of Sam Leer and Silicon Graphics
may not be used in any advertising or publicity relating to the soware without the specic, prior written
permission of Sam Leer and Silicon Graphics.
THE SOFTWARE IS PROVIDED “AS-IS” AND WITHOUT WARRANTY OF ANY KIND, EXPRESS,
IMPLIED OR OTHERWISE, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL,
INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES
WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT ADVISED
OF THE POSSIBILITY OF DAMAGE, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN
CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE.
❏General Notice: Other product names used herein are for identication purposes only and may be trademarks
of their respective owners. Epson disclaims any and all rights in those marks.
User's Guide
Trademarks
3

Contents
Copyright
Trademarks
About This Manual
IntroductiontotheManuals...................7
MarksandSymbols.........................7
DescriptionsUsedinthisManual...............7
OperatingSystemReferences..................8
Important Instructions
SafetyInstructions..........................9
SafetyInstructionsfortheBattery............10
DisposingofEuropeanScannerModels......... 10
RestrictionsonCopying.....................11
Scanner Basics
PartNamesandFunctions...................12
ButtonsandLightsontheControlPanel.........15
ButtonsandLights.......................15
ErrorIndicators.........................16
InformationonApplications..................17
EpsonScan2...........................18
Document Capture Pro / Document Capture. . . .18
Presto!BizCard.........................18
EPSON Soware Updater..................18
EpsonDocumentScan....................18
EpsonNetCong........................18
InformationonConsumables.................19
PickupRollerCodes......................19
SeparationPadCodes.................... 19
Using the Scanner on the Battery
NoticeonUsingtheBattery..................21
ChargingtheBattery.......................21
BatteryChargingPrecautions...............21
Charging the Battery by Connecting to an
ACAdapter............................22
Charging the Battery with a USB Connection. . . 22
Specications of Originals and
Placing Originals
Specications of Originals for Scanning from
theADF................................ 24
General Specications for Originals being
Scanned.............................. 24
Types of Originals that Require Attention. . . . . . 26
Types of Originals that Must Not be Scanned. . . .27
Specications for Plastic Cards for Scanning
fromtheCardSlot.........................28
TypesofCardsthatRequireAttention.........28
Placing Standard Size Originals in the ADF. . . . . . . 28
Specications of Standard Size Originals. . . . . . . 28
PlacingStandardSizeOriginals..............30
PlacingLongPaperintheADF................33
SpecicationsofLongPaper................33
PlacingLongPaper...................... 34
PlacingReceiptsintheADF..................37
Specications forReceipts................. 37
PlacingReceipts.........................38
PlacingickOriginalsintheADF.............41
Specications for ick Originals............41
Placing ick Originals................... 42
PlacingEnvelopesintheADF.................45
SpecicationsofEnvelopes.................45
PlacingEnvelopes....................... 45
PlacingPlasticCardsintheCardSlot...........48
Specications for Plastic Cards for Scanning
fromtheCardSlot.......................48
TypesofCardsthatRequireAttention.........48
PlacingPlasticCards.....................49
Basic Scanning
ScanningUsingEpsonScan2.................52
Required Settings for Special Originals in
EpsonScan2...........................55
Setting a Resolution at Suits the Scanning
Purpose...............................55
Scanning Using Document Capture Pro
(Windows)...............................56
Scanning Using Document Capture (Mac OS X). . . 59
ScanningUsingaScannerButton..............61
User's Guide
Contents
4

Advanced Scanning
Scanning Dierent Sizes or Types of Originals
OnebyOne(AutomaticFeedingMode).........63
Creating Scanned Images to Suit Your Needs. . . . . . 64
ImageAdjustmentFeatures................ 64
Editing Scanned Pages Using Epson Scan 2. . . . . 71
SavingasaSearchablePDF.................71
Saving as an Oce Format File (for Windows
Only)................................ 72
VariousTypesofSavingandTransferring........74
Sorting and Saving Scanned Images into a
SeparateFolder(forWindowsOnly)..........74
ScanningtoaCloudService................74
UploadingtoanFTPServer................76
Attaching Scanned Images to an Email. . . . . . . . 76
PrintingScannedImages..................77
Scanning Using Specied Scanning Settings (Job). . 77
SettingaJob............................78
AssigningaJobtotheScannerButton.........78
Scanning Business Cards Using Presto! BizCard. . . .79
Network Settings
NetworkConnectionTypes.................. 81
Wi-FiConnection....................... 81
APModeConnection.................... 81
ConnectingtoaComputer...................82
ConnectingtoaSmartDevice................ 84
Making Wi-Fi Settings from the Control Panel. . . . .84
Making Wi-Fi Settings by Push Button Setup. . . . 84
Making Wi-Fi Settings by PIN Code Setup
(WPS)................................86
Making Wi-Fi Settigs by Using EpsonNet
Cong................................89
MakingAPModeSettings................. 93
Making AP Mode Settings Using Push Button. . . 95
Checking the Network Status Using Network
Light...................................96
ReplacingorAddingNewAccessPoints.........97
Changing the Connection Method to a Computer. . 97
Restoring the Network Settings from the
ControlPanel............................ 98
Maintenance
CleaningOutsidetheScanner................100
CleaningInsidetheScanner.................100
ReplacingConsumables....................106
ReplacingthePickupRoller............... 106
ReplacingtheSeparationPad..............109
ResettingtheNumberofScans.............111
EnergySaving...........................112
Carryingthescanner......................113
UpdatingApplicationsandFirmware.......... 114
Solving Problems
ScannerProblems........................ 116
ScannerLightsIndicateanError............116
eScannerDoesNotTurnOn............ 116
e Scanner Turns O when Running on the
Battery.............................. 117
e Scanner Does not Turn O when
RunningontheBattery.................. 117
ProblemsStartingScanning.................117
CannotStartEpsonScan2................117
Pressing a Scanner Button Does Not Start the
CorrectApplication.....................118
PaperFeedingProblems....................118
MultipleOriginalsAreFed................118
Removing Jammed Originals from the Scanner. 119
e OriginalsGetDirty..................120
ScanningTakesaLongTime...............120
ScannedImageProblems...................121
ScannedTextorImagesareBlurred..........121
Straight Lines Appear when Scanning from
ADF................................121
e ImageQualityisRough...............121
Expanding or Contracting the Scanned Image. . 122
Oset Appears in the Background of Images. . . 122
Moiré Patterns (Web-Like Shadows) Appear. . . 122
e Edge of the Original is Not Scanned
when Automatically Detecting the Size of the
Original..............................123
Text is Not Recognized Correctly when
SavingasaSearchablePDF................123
Cannot Solve Problems in the Scanned Image. . 124
NetworkProblems........................124
When You Cannot Make Network Settings. . . . 124
e Scanner Suddenly Cannot Scan over a
NetworkConnection......................127
Suddenly the Scanner became Unable to Scan -
USB...................................128
Uninstalling and Installing Applications. . . . . . . . 128
UninstallingYourApplications.............128
InstallingYourApplications...............130
User's Guide
Contents
5

Technical Specications
GeneralScannerSpecications...............131
Wi - Fi Specications.......................132
DimensionalSpecications..................132
ElectricalSpecications....................132
ScannerElectricalSpecications............132
ACAdapterElectricalSpecications.........133
Battery Specications....................133
EnvironmentalSpecications................134
SystemRequirements......................134
Standards and Approvals
Standards and Approvals for U.S. Models. . . . . . . .135
Standards and Approvals for European Models. . . 135
Standards and Approvals for Australian Models. . . 136
Where to Get Help
TechnicalSupportWebSite..................137
ContactingEpsonSupport..................137
BeforeContactingEpson................. 137
HelpforUsersinEurope..................137
HelpforUsersinTaiwan..................138
HelpforUsersinAustralia................138
HelpforUsersinSingapore............... 139
HelpforUsersinailand................ 139
HelpforUsersinVietnam.................139
HelpforUsersinIndonesia................140
HelpforUsersinHongKong..............141
HelpforUsersinMalaysia................ 142
HelpforUsersinIndia...................142
HelpforUsersinthePhilippines............143
User's Guide
Contents
6

About This Manual
Introduction to the Manuals
e latest versions of the following manuals are available from the Epson support website.
http://www.epson.eu/Support (Europe)
http://support.epson.net/ (outside Europe)
❏Setup Guide (paper manual)
Provides you with information on setting up the product and installing the application.
❏User's Guide (digital manual)
Provides instructions on using the product, maintenance, and solving problems.
As well as the manuals above, see the help included in the various Epson applications.
Marks and Symbols
!
Caution:
Instructions that must be followed carefully to avoid bodily injury.
c
Important:
Instructions that must be observed to avoid damage to your equipment.
Note:
Provides complementary and reference information.
Related Information
&Links to related sections.
Descriptions Used in this Manual
❏Screenshots for the applications are from Windows 10 or Mac OS X v10.10.x. e content displayed on the
screens varies depending on the model and situation.
❏Illustrations used in this manual are for reference only. Although they may dier slightly from the actual
product, the operating methods are the same.
User's Guide
About This Manual
7

Operating System References
Windows
In this manual, terms such as "Windows 10", "Windows 8.1", "Windows 8", "Windows 7", "Windows Vista",
"Windows XP", "Windows Server 2012 R2", "Windows Server 2012", "Windows Server 2008 R2", "Windows Server
2008", "Windows Server 2003 R2", and "Windows Server 2003" refer to the following operating systems.
Additionally, "Windows" is used to refer to all versions.
❏Microso
®
Wi n d ow s
®
10 operating system
❏Microso
®
Wi n d ow s
®
8.1 operating system
❏Microso
®
Wi n d ow s
®
8 operating system
❏Microso
®
Wi n d ow s
®
7 operating system
❏Microso
®
Wi n d ow s Vi s t a
®
operating system
❏Microso
®
Wi n d ow s
®
XP operating system Service Pack 3
❏Microso
®
Wi n d ow s
®
XP Professional x64 Edition operating system Service Pack 2
❏Microso
®
Wi n d ow s S e r v e r
®
2012 R2 operating system
❏Microso
®
Wi n d ow s S e r v e r
®
2012 operating system
❏Microso
®
Wi n d ow s S e r v e r
®
2008 R2 operating system
❏Microso
®
Wi n d ow s S e r v e r
®
2008 operating system
❏Microso
®
Wi n d ow s S e r v e r
®
2003 R2 operating system
❏Microso
®
Wi n d ow s S e r v e r
®
2003 operating system Service Pack 2
Mac OS X
In this manual, "Mac OS X v10.11.x" refers to OS X El Capitan, "Mac OS X v10.10.x" refers to OS X Yosemite, "Mac
OS X v10.9.x" refers to OS X Mavericks, and "Mac OS X v10.8.x" refers to OS X Mountain Lion. Additionally, "Mac
OS X" is used to refer to "Mac OS X v10.11.x", "Mac OS X v10.10.x", "Mac OS X v10.9.x", "Mac OS X v10.8.x", "Mac
OS X v10.7.x", and "Mac OS X v10.6.8".
User's Guide
About This Manual
8

Important Instructions
Safety Instructions
Read and follow these instructions to ensure safe use of this product. Make sure you keep this manual for future
reference. Also, be sure to follow all warnings and instructions marked on the product.
❏Some of the symbols used on your product are to ensure safety and proper use of the product. Visit the
following Web site to learn the meaning of the symbols.
http://support.epson.net/symbols
❏Place the product on a at, stable surface that extends beyond the base of the product in all directions. If you
place the product by the wall, leave more than 10 cm between the back of the product and the wall.
❏Place the product close enough to the computer for the interface cable to reach it easily. Do not place or store
the product or the AC adapter outdoors, near excessive dirt or dust, water, heat sources, or in locations subject
to shocks, vibrations, high temperature or humidity, direct sunlight, strong light sources, or rapid changes in
temperature or humidity.
❏Do not use with wet hands.
❏Place the product near an electrical outlet where the adapter can be easily unplugged.
❏e AC adapter cord should be placed to avoid abrasions, cuts, fraying, crimping, and kinking. Do not place
objects on top of the cord and do not allow the AC adapter or the cord to be stepped on or run over. Be
particularly careful to keep the cord straight at the end.
❏Use only the power cord supplied with the product and do not use the cord with any other equipment. Use of
other cords with this product or the use of the supplied power cord with other equipment may result in re or
electric shock.
❏Use only the AC adapter and the USB cable supplied with your product. Using any other adapter or a USB cable
could cause re, electrical shock, or injury.
❏e AC adapter is designed for use with the product with which it was included. Do not attempt to use it with
other electronic devices unless specied.
❏Use only the type of power source indicated on the AC adapter’s label, and always supply power directly from a
standard domestic electrical outlet with the AC adapter that meets the relevant local safety standards.
❏When connecting this product to a computer or other device with a cable, ensure the correct orientation of the
connectors. Each connector has only one correct orientation. Inserting a connector in the wrong orientation
may damage both devices connected by the cable.
❏Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch on and o.
❏If you use an extension cord with the product, make sure the total ampere rating of the devices plugged into the
extension cord does not exceed the cord’s ampere rating. Also, make sure the total ampere rating of all devices
plugged into the wall outlet does not exceed the wall outlet’s ampere rating.
❏Never disassemble, modify, or attempt to repair the AC adapter or product by yourself except as specically
explained in the product’s guides.
❏Do not insert objects into any opening as they may touch dangerous voltage points or short out parts. Beware of
electrical shock hazards.
❏If damage occurs to the plug, replace the cord set or consult a qualied electrician. If there are fuses in the plug,
make sure you replace them with fuses of the correct size and rating.
User's Guide
Important Instructions
9

❏Unplug the product and the AC adapter, and refer servicing to qualied service personnel under the following
conditions: e AC adapter or plug is damaged; liquid has entered the product or the AC adapter; the product
or the AC adapter has been dropped or the case has been damaged; the product or the AC adapter does not
operate normally or exhibits a distinct change in performance. (Do not adjust controls that are not covered by
the operating instructions.)
❏Unplug the product and the AC adapter before cleaning. Clean with a damp cloth only. Do not use liquid or
aerosol cleaners except as specically explained in the product’s guides.
❏If you are not going to use the product for a long period, be sure to unplug the AC adapter from the electrical
outlet.
❏Aer replacing consumable parts, dispose of them correctly following the rules of your local authority. Do not
disassemble them.
❏Keep this product at least 22 cm away from cardiac pacemakers. Radio waves from this product may adversely
aect the operation of cardiac pacemakers.
❏Do not use this product inside medical facilities or near medical equipment. Radio waves from this product
may adversely aect the operation of electrical medical equipment.
❏Do not use this product near automatically controlled devices such as automatic doors or re alarms. Radio
waves from this product may adversely aect these devices, and could lead to accidents due to malfunction.
Safety Instructions for the Battery
❏If the battery is not fully charged within the specied time, stop charging. Otherwise, the battery could become
hot, emit smoke, rupture, or catch re.
❏Do not place the product in a microwave oven or a high-pressure container. Otherwise, the battery could
become hot, emit smoke, rupture, or catch re.
❏If liquid leaks from the product, or the product emits a bad odour, move the product away from ammable
objects immediately. If it is not moved, electrolytes leaking from the battery become hot, emit smoke, rupture,
or catch re.
❏If battery acid gets in your eyes, immediately rinse your eyes thoroughly with fresh water without rubbing them,
and then see a doctor immediately. Otherwise, permanent eye damage could result.
❏If battery acid gets on your skin, immediately rinse the aected area thoroughly with water, and then see a
doctor immediately.
❏Do not drop or throw the product or subject it to strong shocks. Otherwise, the battery could leak or the
protection circuit in the battery could be damaged. As a result, the battery could become hot, emit smoke,
rupture, or catch re.
❏Do not use or leave the product in a hot location (more than 60°C), such as near a re or a heater. Otherwise,
the plastic separator could melt and the individual cells could short-circuit. As a result, the battery could
become hot, emit smoke, rupture, or catch re.
❏Do not use the product if it is leaking or damaged in any way. Otherwise, the battery could become hot, emit
smoke, rupture, or catch re.
❏Do not leave the product in a vehicle. Otherwise, the battery could overheat.
Disposing of European Scanner Models
ere is a battery in the scanner.
User's Guide
Important Instructions
10

e crossed out wheeled bin label that can be found on your product indicates that this product and incorporated
batteries should not be disposed of in the normal household waste stream. To prevent possible harm to the
environment or human health please separate this product and its batteries from other waste streams to ensure
that it can be recycled in an environmentally sound manner. For more details on available collection facilities
please contact your local government oce or the retailer where you purchased this product. Use of the chemical
symbols Pb, Cd or Hg indicates if these metals are used in the battery.
is information only applies to customers in the European Union, according to Directive 2006/66/EC OF THE
EUROPEAN PARLIAMENT AND OF THE COUNCIL OF 6 September 2006 on batteries and accumulators and
waste batteries and accumulators and repealing Directive 91/157/EEC and legislation transposing and
implementing it into the various national legal systems, and to customers in countries in Europe, Middle East and
Africa (EMEA) where they have implemented equivalent regulations.
For other countries, please contact your local government to investigate the possibility of recycling your product.
Restrictions on Copying
Observe the following restrictions to ensure the responsible and legal use of your product.
Copying of the following items is prohibited by law:
❏Bank bills, coins, government-issued marketable securities, government bond securities, and municipal
securities
❏Unused postage stamps, pre-stamped postcards, and other ocial postal items bearing valid postage
❏Government-issued revenue stamps, and securities issued according to legal procedure
Exercise caution when copying the following items:
❏Private marketable securities (stock certicates, negotiable notes, checks, etc.), monthly passes, concession
tickets, etc.
❏Passports, driver’s licenses, warrants of tness, road passes, food stamps, tickets, etc.
Note:
Copying these items may also be prohibited by law.
Responsible use of copyrighted materials:
Products can be misused by improperly copying copyrighted materials. Unless acting on the advice of a
knowledgeable attorney, be responsible and respectful by obtaining the permission of the copyright holder before
copying published material.
User's Guide
Important Instructions
11

Scanner Basics
Part Names and Functions
Front
AInput tray Slide the input tray open lever to the left, and then raise the input
tray to open it.
BInput tray open lever
User's Guide
Scanner Basics
12

AOutput slot Ejects scanned originals.
BCard slot Loads plastic cards. When you insert a plastic card a little way into the card
slot, the card is automatically moved to the starting position.
CFeed selector Sets the feed selector to scan plastic cards or other originals.
ADF (scan) Scans originals using the ADF
Card (scan) Scans plastic cards using the
card slot
DEdge guides Feeds originals straight into the scanner. Slide to the edges of the originals.
EInput tray extension Loads originals. Pull out the tray extension if originals are too big for the
input tray. This prevents paper from curling and causing paper jams.
Do not load a plastic card in the input tray. Insert it into the card slot.
FInput tray
GADF (Automatic Document
Feeder)
Feeds loaded originals automatically
HConnection mode switch Selects the interface to connect to the scanner. To set the interface, turn o
the scanner, set the connection mode switch, and then turn on the scanner.
USB mode Connects with a USB cable
Wi-Fi mode Makes Wi-Fi settings through the
access point
AP mode Makes Wi-Fi settings in AP mode
without the access point
Back
ADC inlet Connects the AC adapter.
BUSB port Connects a USB cable.
User's Guide
Scanner Basics
13

Inside
AScanner cover Pull the edge of the scanner cover rmly at the
d mark to open it
when cleaning inside the scanner and removing jammed paper.
BPickup roller Feeds originals. This needs to be replaced when the number of
scans exceeds the service number of papers.
CSeparation pad Feeds originals separately one by one. This needs to be replaced
when the number of scans exceeds the service number of papers.
Related Information
&“Cleaning Inside the Scanner” on page 100
User's Guide
Scanner Basics
14

Buttons and Lights on the Control Panel
Buttons and Lights
APower button Turns the scanner on or o.
BError light An error has occurred. See “Light Error Indicators” for more details.
CAutomatic Feeding Mode
light
The scanner is in Automatic Feeding Mode. Scanning starts when an
original is placed in the input tray.
DStop button ❏Cancels scanning.
❏Finishes Automatic Feeding Mode.
E– Ready light On The scanner is ready to be used.
When originals are loaded in the ADF, the light becomes
brighter.
Flashing The scanner is scanning, waiting to scan, processing, or
sleeping.
O The scanner cannot be used because the power is o or
an error has occurred.
FStart button ❏Starts scanning.
❏Press this when cleaning the inside of the scanner.
GWi-Fi connect button Hold down the button for more than three seconds to connect to a
Wi-Fi network while the connection mode switch is set to Wi-Fi or AP
mode. See the chapter “Network Settings” for more details.
User's Guide
Scanner Basics
15

HWi-Fi light Blue indicates that the scanner is connected to a wireless (Wi-Fi) network.
IBattery light On (blue) There is enough charge left in the battery.
Flashing
(blue)
Starts ashing when the amount of charge in the battery
is low. Flashes faster when the amount of charge is very
low. Plug in the AC adapter before the battery runs out.
On
(orange)
The battery is charging. When charging is complete, the
light turns blue.
Flashing
fast
(orange)
Battery charging has stopped, or an error has occurred.
See “Error Indicators” if the light does not turn on.
Related Information
&“Network Settings” on page 81
&“Placing Plastic Cards” on page 49
&“Cleaning Inside the Scanner” on page 100
&“Error Indicators” on page 16
&“Using the Scanner on the Battery” on page 21
Error Indicators
Scanner errors
Indicators Situation Solutions
On
Ready light Flashing
A paper jam or double feed has occur-
red.
Open the scanner cover, and then re-
move jammed originals. Close the cov-
er to release the error. Load the origi-
nals again.
The scanner cover is opened. Close the scanner cover.
Flashing
Ready light Flashing
Flashing simultaneously
A fatal error has occurred while using
the scanner with a USB cable.
Turn the power o and on again. If the
error continues to occur, contact your
local dealer.
Flashing
Ready light Flashing
Flashing
Flashing simultaneously
A fatal error has occurred while using
the scanner with Wi-Fi.
User's Guide
Scanner Basics
16

Indicators Situation Solutions
On
On
On
The scanner has started in recovery
mode because the rmware update
failed.
Follow the steps below to try to up-
date the rmware again.
1. Make sure that the AC adapter is
connected to the scanner.
2. Connect the computer and the scan-
ner with a USB cable. (During recovery
mode, you cannot update the rm-
ware over a network connection.)
3. Visit your local Epson website for fur-
ther instructions.
Battery charging errors
Indicators Situation Solutions
Flashing fast (orange) Battery charging has been stopped be-
cause it became too hot.
Charge the battery in an ambient tem-
perature of 8°C to 35°C.
The battery cannot be fully charged. It
may be damaged or has reached the
end of its service life.
Contact your local dealer.
Network connection errors
Indicators Situation Solutions
On
Flashing
An access point settings error has oc-
curred.
Restart the scanner and access point,
move them closer together, and then
make network settings again.
Flashing
Flashing
Flashing simultaneously
An access point settings error has oc-
curred (a security error).
Related Information
&“Removing Jammed Originals from the Scanner” on page 119
&“Making Wi-Fi Settings from the Control Panel” on page 84
&“Network Problems” on page 124
Information on Applications
is section introduces the soware products available for your scanner. e latest soware can be installed at the
Epson Web site.
User's Guide
Scanner Basics
17

Epson Scan 2
Epson Scan 2 is a driver for controlling your scanner, enabling a variety of scan settings. is also allows you to
start either as a standalone application or by using TWAIN-compliant application soware.
See the Epson Scan 2 help for details on using the application.
Document Capture Pro / Document Capture
is application allows you to rearrange pages or correct rotation for image data, and then save the data, send it by
email, send it to a server, or send it to a cloud service. By registering frequently used scanning settings with a name
such as "Job", you can scan by simply selecting “Job”.
Document Capture Pro is for Windows only. For Mac OS X, use Document Capture.
See the Document Capture Pro help for details on using the application.
Presto! BizCard
Presto! BizCard by NewSo provides a full range of contact management functions for adding business cards
without typing. Use the BizCard recognition system to scan business cards, edit, and synchronize the information
to the most frequently used personal database management soware. You can easily save and manage your contact
information.
EPSON Software Updater
EPSON Soware Updater is an application that checks for new or updated applications on the internet and installs
them.
You can also update the scanner’s digital manual.
Note:
Windows Server operating systems are not supported.
Epson DocumentScan
Epson DocumentScan is an application that allows you to scan documents through smart devices such as
smartphones and tablet devices. You can save the scanned data in smart devices or cloud services, and send by e-
mail. You can download and install this app from the App Store or Google Play.
EpsonNet Cong
EpsonNet Cong is an application that allows you to set network interface addresses and protocols. See the
operations guide for EpsonNet Cong or the application’s help for more details.
User's Guide
Scanner Basics
18

Information on Consumables
Pickup Roller Codes
Parts should be replaced when the number of scans exceeds the service number. You can check the latest number
of scans in Epson Scan 2 Utility.
Part name Codes Life cycle
Pickup Roller B12B819251
B12B819261 (China only)
B12B819311 (India, Bangladesh, Bhu-
tan, Maldives, Sri Lanka, and Nepal on-
ly)
100,000
*
* This number was reached by consecutively scanning using Epson test original papers, and is a guide to the replacement
cycle. The replacement cycle may vary depending on dierent paper types, such as paper that generates a lot of paper dust
or paper with a rough surface that may shorten the life cycle.
Related Information
&“Replacing the Pickup Roller” on page 106
&“Resetting the Number of Scans” on page 111
Separation Pad Codes
Parts should be replaced when the number of scans exceeds the service number. You can check the latest number
of scans in Epson Scan 2 Utility.
Part name Codes Life cycle
Separation Pad B12B819271
B12B819281 (China only)
B12B819321 (India, Bangladesh, Bhu-
tan, Maldives, Sri Lanka, and Nepal on-
ly)
10,000
*
* This number was reached by consecutively scanning using Epson test original papers, and is a guide to the replacement
cycle. The replacement cycle may vary depending on dierent paper types, such as paper that generates a lot of paper dust
or paper with a rough surface that may shorten the life cycle.
User's Guide
Scanner Basics
19

Related Information
&“Replacing the Separation Pad” on page 109
&“Resetting the Number of Scans” on page 111
User's Guide
Scanner Basics
20